Facebook and gmail not updating in power save mode (in foreground) - Samsung Galaxy S7 Edge Questions and Answers

Seem to have narrowed this problem down to power saving mode. At times Gmail seems to stop sending push notifications of new emails in the backgroind and Facebook will not update the home feed at all when opening it and forcing refresh (just says can't connect right now). This is all temporarily fixed by disconnecting then reconnect the data connection... Very annoying, anyone else have this issue? I know power saving mode is supposed to turn off background data but when the app is in the foreground it should be useable lol...

doodles123 said:
Seem to have narrowed this problem down to power saving mode. At times Gmail seems to stop sending push notifications of new emails in the backgroind and Facebook will not update the home feed at all when opening it and forcing refresh (just says can't connect right now). This is all temporarily fixed by disconnecting then reconnect the data connection... Very annoying, anyone else have this issue? I know power saving mode is supposed to turn off background data but when the app is in the foreground it should be useable lol...
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I am having the exact same issue, went to the carrier and they blamed Samsung. We uninstalled Gmail, reinstalled, updated it and then reconfigured my email accounts still nothing. It is doing the same for a regular email account and Facebook. You have to kill/close all apps and restart gmail and FB to get messages to refresh.

Quicker workaround is to have the app (either fb/Gmail) open and disable then re-enable your internet connection.
You'll soon notice it starts affecting other apps as well.
We really shouldn't need to be doing this for a phone this expensive. Will try contacting Samsung
It must be a software issue with power save mode messing up the apps connection to data. I'm just surprised no one else is having the same issue

I am also having this issue with Facebook, Messanger and other apps just hanging with no connection! Seems to be related to power save mode which blocks background data.

On my htc one m8, I had problems with gmail not getting push notifications only after upgrading to marshmallow. Switched to the outlook app and didn't have that problem. I'm doing the same thing on my s7. Seems like some apps are "dozed" more aggressively than others in marshmallow...
Sent from my SM-G935P using Tapatalk

Power saving mode in marshmallow for Samsung devices disables background data, if you long press the power save button it shows that it does so, you need to have power save disabled to sync stuff.
Sent from my SM-G935F using XDA-Developers mobile app

bkcokota said:
Power saving mode in marshmallow for Samsung devices disables background data, if you long press the power save button it shows that it does so, you need to have power save disabled to sync stuff.
Sent from my SM-G935F using XDA-Developers mobile app
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Not just talking about syncing I'm talking about opening an app (e.g. Facebook) in the foreground and it no longer functions because it somehow lost connection to data. Manually refreshing your timeline is not considered background data or syncing

I had this issue and I called up SAMSUNG+ Exclusive support and they were able to help me with steps to get my facebook App works in powersaving mode. All you have to do is Setting---> Application--> Application Manager --> select Facebook--->select Storage --> press Clear Cache.
This solved my issue in my Verizon s7 edge.

Ramk77 said:
I had this issue and I called up SAMSUNG+ Exclusive support and they were able to help me with steps to get my facebook App works in powersaving mode. All you have to do is Setting---> Application--> Application Manager --> select Facebook--->select Storage --> press Clear Cache.
This solved my issue in my Verizon s7 edge.
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Doesn't seem to have done anything for me

Related

[Q] Random apps starting up?

Why when I switch my phone on into Android, loads(about 15) apps are running in Advanced App Killer, such as Myspace, Mail etc, things i've not yet touched on my phone. I close them, but after a few hours i check what apps are running and random apps i've not opened(nor appear on screen) are showing?
Anyone else have this?
I think your apps are opening because you have auto data sync turned on. If you turn off sync of these accounts (mail, myspace) they probably won't be active.
polo735 said:
I think your apps are opening because you have auto data sync turned on. If you turn off sync of these accounts (mail, myspace) they probably won't be active.
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oh thank you, stupid question but where do i find the setting to switch auto sync off?
*****More Info*****
Found it, was in an obvious Accounts & Sync menu, man i feel stupid lol, thanks
From the home screen, puss the menu then settings, go to accounts and sync. Disable auto sync and especially background data. You will definitely notice less apps opening up, but you will have to enable it again if you want to do certain things. I.e. market, gmail etc...
Tmo US HD2
EnergyRomz -Shubcraft Froyo
The problem with turning off Background data and Auto-sync is you will lose other useful features, e.g. GMail notification, weather updates, Market app (requires Background data) etc.
I use an app called "Startup Auditor" which allows you to manually turn off the programs you don't want to run upon startup, and additionally, auto-run after startup.
Hope this helps.
startup manager
http://downloadandroid.info/products/utility/startup-manager/

[Q] Disabled *checkin, *gtalk previously, re-enabled *checkin services, no syncing?

I disabled them as an effort to minimize wakelocks (similar to what is listed in this post)
It's definitely helped with getting better battery life but I prefer to have my email sync and LinkedIn sync back. They're all enabled but just don't sync unless I manually do it.
Can anyone advise? Screen caps of current enabled/disabled Google Services Framework attached
Edit: I've tried turning Sync off and turning back on, logging out and logging back in to the account, turning sync off and back on via the menu in Data Usage screen
bo8 said:
I disabled them as an effort to minimize wakelocks (similar to what is listed in this post)
It's definitely helped with getting better battery life but I prefer to have my email sync and LinkedIn sync back. They're all enabled but just don't sync unless I manually do it.
Can anyone advise? Screen caps of current enabled/disabled Google Services Framework attached
Edit: I've tried turning Sync off and turning back on, logging out and logging back in to the account, turning sync off and back on via the menu in Data Usage screen
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Sorry, those screenshots are slightly incorrect. I did in fact re-enable the *checkin receivers and have rebooted the phone but still no "real time" syncing happening with my Gmail app.
Finally revisited this as my phone is still unable to sync notifications in "real time" at all.
I'm finding that checking all the "checkin" services/receivers under Google Services Framework via ROM Toolbox does not actually keep them checked (confirmed via refresh).
Any idea what is going on and how I can fix it?
Sent from my SGH-I337M using XDA Free mobile app

Note 4 (N910U) Marshmellow Update-Power saving mode disabling email sync

Hi,
Recently updated to Android 6.0.1 on my Note 4 and everything was working fine until I noticed that Power Saving Mode now disables email sync by default with no way of re-enabling it. This is an issue for me as I need to receive emails on the go whenever I I travel. I have tried all I can to re-enable sync while on Power saving mode but with no success. So basically to receive mail i have to disable Power Saving mode, which again will drain my battery faster.
Any ideas, pointers, solutions on how I can enable sync for the email native app (and others) on Marshmellow would be highly appreciated.
Thanks
That's true. In lollipop we had the option to disable or not background syncing, but in marshmallow there's no such option and background syncing is always disabled in power saving mode.
Same happens to grayscale mode which also disappeared from saving mode options, now it's just available in ultra power saving mode.
So in that case is there a work around? Just need sync for native email app.
Thanks
rvbeppler said:
That's true. In lollipop we had the option to disable or not background syncing, but in marshmallow there's no such option and background syncing is always disabled in power saving mode.
Same happens to grayscale mode which also disappeared from saving mode options, now it's just available in ultra power saving mode.
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Antonielli said:
Hi,
Recently updated to Android 6.0.1 on my Note 4 and everything was working fine until I noticed that Power Saving Mode now disables email sync by default with no way of re-enabling it. This is an issue for me as I need to receive emails on the go whenever I I travel. I have tried all I can to re-enable sync while on Power saving mode but with no success. So basically to receive mail i have to disable Power Saving mode, which again will drain my battery faster.
Any ideas, pointers, solutions on how I can enable sync for the email native app (and others) on Marshmellow would be highly appreciated.
Thanks
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When I contacted Samsung NZ about this, they stated "Note 4 software update is in development phase. We couldn't reproduce the issue you are experiencing. We have listed the steps to factory reset your device. If you have issues after a factory reset, do not hesistate to contact us again."
LTE-X said:
When I contacted Samsung NZ about this, they stated "Note 4 software update is in development phase. We couldn't reproduce the issue you are experiencing. We have listed the steps to factory reset your device. If you have issues after a factory reset, do not hesistate to contact us again."
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Well thats helpful Samsung......would rather rollback to Lollipop. Will continue looking for a work around.
thanks.
If you look in /system/csc for "feature.xml" and "others.xml" there is a feature that codes which programs to keep active in power saving modE. Email may be a disabled app. I dont have the uodate, so I am not sure if you can change this in settings. Ill post the exact line later from home, but you can edit with root explorer and save and reboot.
Well actually you can
Go to settings>battery>battery usage>three dots at top right corner>optimize battery usage>choose all apps and disable whatever you want
Update: Issue resolved after update fix pushed out by Samsung. Now the "restrict background data" is available for Email, Messages, Music etc. Thanks for all your help.
Sent from my SM-N910U using XDA-Developers mobile app

gmail no longer auto-syncing (Nougat)

Since the Nougat update, my gmail account no longer auto-syncs or receives pushed messages, even if the gmail app is open when the message should arrive. If I sync manually, I immediately see the pending messages.
Power-saving is not on. I've double-checked the phone's auto-sync toggle and the notification settings for the gmail app and for this particular gmail account, in the app and in the Application Manager. Other devices receive push messages in gmail for the same account. Other apps (such as Google Voice) successfully push messages to the phone, resulting in immediate notification. Doze optimization is turned off for gmail. I tried clearing data and cache for gmail and then reestablishing the account, but that didn't help.
Does anyone else have this problem or know how to fix it?
If you haven't tried already, reboot to recovery and wipe cache partition, it's worth a try.
Do you have any apps disabled?
Sent from my SM-G935T using XDA-Developers Legacy app
Gary02468 said:
Since the Nougat update, my gmail account no longer auto-syncs or receives pushed messages, even if the gmail app is open when the message should arrive. If I sync manually, I immediately see the pending messages.
Power-saving is not on. I've double-checked the phone's auto-sync toggle and the notification settings for the gmail app and for this particular gmail account, in the app and in the Application Manager. Other devices receive push messages in gmail for the same account. Other apps (such as Google Voice) successfully push messages to the phone, resulting in immediate notification. Doze optimization is turned off for gmail. I tried clearing data and cache for gmail and then reestablishing the account, but that didn't help.
Does anyone else have this problem or know how to fix it?
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For what it's worth, I'm having the exact same issue on my phone since the Nougat update! It also happens with my AT&T (home) voicemail viewer. I used to get notifications immediately when I got a message at home, now it never tells me unless I open the app.
Quickvic30 said:
If you haven't tried already, reboot to recovery and wipe cache partition, it's worth a try.
Do you have any apps disabled?]
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Thanks for the suggestions. Wiping the cache in recovery didn't help. The only disabled apps are DirecTV and Fullscreen (and no task/power manager apps are in use).
I've noticed that it's not just incoming messages that don't auto-sync; it doesn't auto-sync in the other direction either. If I delete or archive a message in the gmail app, I don't see that change on other devices until I manually sync the gmail app.
As a workaround, Samsung's Email app is auto-syncing properly.
Now I'm seeing the same problem with Samsung's Email app too.
I was able to fix this problem (and also the absence of my phone from the Android Device Manager listings) using some combination of these methods:
https://productforums.google.com/forum/#!topic/play/X3f4PmL7Zf8
http://forums.androidcentral.com/an...vice-manager-how-fix-devices-not-showing.html
I solved the problem uninstalling all the gmail updates and stopping the autoupdates from the play store. If I use the original version of gmail (first installation on the phone before udates) it syncs perfectly. Hope this can help. And hope samsung and google can solve the problem!
I noticed this issue only goes away when you turn off power saving...
@ Isidrology is right, for the S7 with nougat I went to settings, device maintenance, battery, battery usage, hit the 3 dots in upper right corner, optimize battery usage, change drop down to all apps, and deselect gmail and whatever else you don't want doze messing with your phone. I deselected google opinion rewards as well and 10 minutes later I got a new survey!
Thanks William5, it was well hidden but it seems to work
Isidrology said:
I noticed this issue only goes away when you turn off power saving...
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Thanks! This seems to have solved the problem on my Sprint S7.
In Android 7.0 Nougat Samsung Galaxy S8+, there is no GMail under Device Management-->Battery-->Unmonitored Apps
I have had this phone for 6 months and email only gets refreshed manually. Even when refreshing manually I usually have to do it twice for any email to appear. I have tried every other setting I can find.

Screen Wake from FB Messenger

Phone screen just flickers on and off when I get FB notifications. Seems like a glitch.
When this happens, is the phone in vibration mode? Other possibility is that you may have set a screen passcode recently and in the process also enabled hide sensitive notifications and it is possible that it may be interfering for phone to wake up on certain notifications. Are the FB messages from messenger present when you do wake the screen or do they show up right after you wake up the screen? You may have changed the phone sync settings or if you have enabled power saving mode, phone may not be checking for notifications from certain apps or in intervals or both, or if you or another app have disabled facebook messenger from syncing or changed background data settings (for example datally is an app from google helps save data if you don't have unlimited plan but in the process it disables most apps from connecting to internet by default).
I would suggest go in settings, then apps, then tap on three dots on top right, enable 'show system apps', then look for any apps related to facebook, click on each one go to 'storage' then 'clear data'. Make sure you do this for all of them before you go back into FB or messenger. You will have to log in FB again and it is quite possible that this will fix the issue if settings were the cause. (Edit: Try uninstall and reinstall the app). If it doesn't work, and you have checked through all the possibilities above, you may have to do a factory reset, setup the phone again and reinstall FB and Messenger app first then install a few apps at a time to try and catch any apps that might be responsible. One last possibility that i can think of is that it is also possible a recent update to the app by FB may have caused this bug instead of you or your phone.
Android# said:
When this happens, is the phone in vibration mode? Other possibility is that you may have set a screen passcode recently and in the process also enabled hide sensitive notifications and it is possible that it may be interfering for phone to wake up on certain notifications. Are the FB messages from messenger present when you do wake the screen or do they show up right after you wake up the screen? You may have changed the phone sync settings or if you have enabled power saving mode, phone may not be checking for notifications from certain apps or in intervals or both, or if you or another app have disabled facebook messenger from syncing or changed background data settings (for example datally is an app from google helps save data if you don't have unlimited plan but in the process it disables most apps from connecting to internet by default).
I would suggest go in settings, then apps, then tap on three dots on top right, enable 'show system apps', then look for any apps related to facebook, click on each one go to 'storage' then 'clear data'. Make sure you do this for all of them before you go back into FB or messenger. You will have to log in FB again and it is quite possible that this will fix the issue if settings were the cause. (Edit: Try uninstall and reinstall the app). If it doesn't work, and you have checked through all the possibilities above, you may have to do a factory reset, setup the phone again and reinstall FB and Messenger app first then install a few apps at a time to try and catch any apps that might be responsible. One last possibility that i can think of is that it is also possible a recent update to the app by FB may have caused this bug instead of you or your phone.
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.......
123easyabg said:
That's an interesting point you make, because the phone is doing just that - The phone isn't actually vibrating until I hit the screen and wake it. So they're essentially showing up right after I wake the screen. This is despite the fact that the message was sent minutes beforehand, so it would've been received by all accounts. Appreciate the help!
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Very likely you have the Battery saver feature turned on. When it is on, among other things, the background activity and data of apps get restricted. I am very sure that this is the cause for the issue you are having. You can either turn off Battery saver mode or add FB Messenger to the Power saving exclusions list to get your FB push notifications back.
Appreciate all the help man!
Great thank you!

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