N910H OTA update fails to install - Galaxy Note 4 Q&A, Help & Troubleshooting

Hi guys, I'm having trouble updating my N910H. I'm almost a newbie, so please take that into account.
I have a Note 4 N910H with TTT as its original region for updates. Since that region barely receives any OTA updates, I installled the stock firmware 5.1.1 from some other region, RSU if I remember correctly, might be other though.
I received an OTA for my phone, but it fails to install. After the instalation begins, it will stop at 32% and then will reboot the phone, asking me to send a report to Samsung and so on. The OTA update version is N910HXXU2CPB2/N910HOJV2CPB1/N910HXXU1COJ2
A message tells me to try updating through Smart Switch, but once I connect the phone via USB, SS will show my current OJ4 (TTT) as its lastest firmware available.
So, this is where I stand now.
Please give me a hand with this. I appreciate your help in advance.
I'm unable to post the screenshots due to insufficient numbers of post.

Well the only suggestion I could give you is download the latest ROM for your model (H version) from sammobile.com and then flash it with Odin.
Something must have changed in system level in your ROM, that's why the OTA is failing. No big deal anyway.

Related

[Q] S4 Argentina OTA upgrade appears, then dissapears

Hello,
I have a Galaxy S4 unlocked Argentina, model GT-9500 Android 4.3 baseband version I9500UBUEMK1
Two days ago, checking for OTA upgrades, I was surprised that a new upgrade was available (I think it was about 390 Mb), so I suppose it is 4.4.2 kitkat (great!).
However, I was not ready to accept the download at that time because my battery charge was not at full, then I canceled after a partial download.
Today, I´m ready to apply the upgrade, but ... it is not available anymore: I receive a message "The latest upgrades have been applied".
Is it that Samsung retired the upgrade, or that my phone "thinks" that it was upgraded because of that partial download ?? In such a case, how can I go back with my phone to the point before the partial upgrade download ?
Thank you very much.
Pablo.
Samsung haven't android 4.4.2 for ur device with CSC: Argentina. This update was a minor one that was installed for sure unknowingly. OTA or Kies 3 doesn't lie. Enjoy ur latest version till KitKat arrives :highfive:
Joku1981 said:
Samsung haven't android 4.4.2 for ur device with CSC: Argentina. This update was a minor one that was installed for sure unknowingly. OTA or Kies 3 doesn't lie. Enjoy ur latest version till KitKat arrives :highfive:
Click to expand...
Click to collapse
Thank you for your feedback, but ... no, this upgrade was not applied since I have aborted its download. Also, I keep a screenshot of my "About device" to follow upgrades, and nothing have changed.
My oppinion is that there WAS an upgrade there, but it was removed.
I have checked SAMMOBILE for the kitkat upgrade for my country, and it is not available. However, in the past, the 4.3 upgrade was published OTA, and SAMMOBILE reported it a week later...
Anyone had the same symptom as me ??

[Q] Rooted then unrooted question

Hi
Picked up an S5 after years of iPhones, Which i bought from the three store in the UK.
After installing a few apps i started to get error 24 installing netflix. I didnt fancy doing a factory reset so i routed my phone to use a root browser to remove the temp files which resolved my issue (but of course i still had to do a factory reset) However i didn't realise that android confirms if its official or not and then doesn't receive OTA updates.
I'm not much into messing with releases these days so i downloaded the stock UK firmware (NCE) from sammobile and it now says official after flashing it.
However i notice that there is an OTA update out today (NC2) which i'm not getting when i check for updates (the message says latest update installed).
Is this simply a case of the update not having rolled out to everyone yet or does the update checker use the serial number of my phone to check that it should be on the H3G UK firmware rather than the stock UK firmware? Kies also states the firmware is up to date.
Thanks for any advice
Scottw1975 said:
Hi
Picked up an S5 after years of iPhones, Which i bought from the three store in the UK.
After installing a few apps i started to get error 24 installing netflix. I didnt fancy doing a factory reset so i routed my phone to use a root browser to remove the temp files which resolved my issue (but of course i still had to do a factory reset) However i didn't realise that android confirms if its official or not and then doesn't receive OTA updates.
I'm not much into messing with releases these days so i downloaded the stock UK firmware (NCE) from sammobile and it now says official after flashing it.
However i notice that there is an OTA update out today (NC2) which i'm not getting when i check for updates (the message says latest update installed).
Is this simply a case of the update not having rolled out to everyone yet or does the update checker use the serial number of my phone to check that it should be on the H3G UK firmware rather than the stock UK firmware? Kies also states the firmware is up to date.
Thanks for any advice
Click to expand...
Click to collapse
Rather than waiting for ota would I just be as well flashing the new stock uk firmware through Odin?

How to update firmware manually?

I'm Rooted, So I can't update via System Update on my phone...
I tried Samsung kies 3 and even it's up to date software It's still saying that my firmware is the latest...
but I don't think It's latest because many of us had recent update on 4.4.4 and sammobile upload some updates for 4.4.4 recently.
I don't know how to update it manually using Odin and I don't know where I could find my specific file to update my phone...
here's my screenshot of my "About Device", I think this could help to track my firmware on sammobile though I don't know how to read it and search for the file...
Please help... I want an update at least for 4.4.4 and It might be a little help for my phone to run smoothly than before...
Thanks in advance...
Mr.IDK said:
I'm Rooted, So I can't update via System Update on my phone...
I tried Samsung kies 3 and even it's up to date software It's still saying that my firmware is the latest...
but I don't think It's latest because many of us had recent update on 4.4.4 and sammobile upload some updates for 4.4.4 recently.
I don't know how to update it manually using Odin and I don't know where I could find my specific file to update my phone...
here's my screenshot of my "About Device", I think this could help to track my firmware on sammobile though I don't know how to read it and search for the file...
Please help... I want an update at least for 4.4.4 and It might be a little help for my phone to run smoothly than before...
Thanks in advance...
Click to expand...
Click to collapse
Use ODIN to flash stock rom

Failed at modem.bin when flashing 6.0.1 stock firmware

Howdy! Please help me newbie with this problem. Mine is SM-G928F, its region is DBT, which is Germany. My current firmware is 5.1.1. As I haven't received Marshmallow update OTA, as well as when I checked for update in Smart Switch, I decided to use SamFirm and download the suitable 6.0.1 firmware for my Region. And then I used Odin to flash it, with Kies uninstalled, Samsung drivers up-to-date and so on according to the instruction I've read. Now what I have is a fancy brick with the Samsung brand on it ( I can still get into download mode. What should I do now?
Access the following link to see my problem: (Cuz I cannot add links, I added a space):
h ttps://drive.google.com/open?id=0B4DyzkBV73L2ZTRKbFRzbzJQN1E
Blooderman said:
Howdy! Please help me newbie with this problem. Mine is SM-G928F, its region is DBT, which is Germany. My current firmware is 5.1.1. As I haven't received Marshmallow update OTA, as well as when I checked for update in Smart Switch, I decided to use SamFirm and download the suitable 6.0.1 firmware for my Region. And then I used Odin to flash it, with Kies uninstalled, Samsung drivers up-to-date and so on according to the instruction I've read. Now what I have is a fancy brick with the Samsung brand on it ( I can still get into download mode. What should I do now?
Access the following link to see my problem: (Cuz I cannot add links, I added a space):
h ttps://drive.google.com/open?id=0B4DyzkBV73L2ZTRKbFRzbzJQN1E
Click to expand...
Click to collapse
Hey, you may try another firmware or follow the procedure(in the video) to avoid that failure. Exclude modem.bin from firmware and find the another one which fits F variant then flash it after firmware..

not getting OTA update

Hi,
Recently, I used ODIN to return to Stock ROM. But, since then I am not getting OTA updates.
Once I used Smart Switch app to update software but I don't want to do it all the time.
Can someone please help? Thanks.
Tanay
Any help would be highly appreciated !!
Maybe just flash a firmware that receives OTAs constantly, like UK BTU.
Since you know how to use Odin. Flash the XEF firmware. It's the best with receiving monthly updates.
is there a way a phone can lose its ability to receive OTA updates.
Smart Switch shows new update, but not getting OTA.
Got the software update done from service center, but still no OTA when available.
Every time Smart Switch downloads around 2 GB of data which is very time consuming in India, I am not sure what is the best way to get my OTA updates back.
Someone please help.... Thanks.
tanaysrivastava23 said:
is there a way a phone can lose its ability to receive OTA updates.
Smart Switch shows new update, but not getting OTA.
Got the software update done from service center, but still no OTA when available.
Every time Smart Switch downloads around 2 GB of data which is very time consuming in India, I am not sure what is the best way to get my OTA updates back.
Someone please help.... Thanks.
Click to expand...
Click to collapse
something was changed in the kernal or you have applied a custom kernal. causing the phone to believe it has been modified
modified phones will not receive OTA updates you need to flash them manually.
What about the CSC? maybe you flashed wrong csc.. Or have multiple csc.
Cosmic Blue said:
something was changed in the kernal or you have applied a custom kernal. causing the phone to believe it has been modified
modified phones will not receive OTA updates you need to flash them manually.
Click to expand...
Click to collapse
modaifallah said:
What about the CSC? maybe you flashed wrong csc.. Or have multiple csc.
Click to expand...
Click to collapse
This could be possible.
I tried BTU beta ROM for Nougat and then reverted back.
But, current status shows official.
After manual update, Kernel version is changed to latest.
Please help, how can I correct my phone's settings. I have attached, my phone's software info page.
tanaysrivastava23 said:
This could be possible.
I tried BTU beta ROM for Nougat and then reverted back.
But, current status shows official.
After manual update, Kernel version is changed to latest.
Please help, how can I correct my phone's settings. I have attached, my phone's software info page.
Click to expand...
Click to collapse
Currently you have the latest update for your phone.
but you can try : cleaning the cache.
if the problem persists, you may have to make a back up of your data and phone numbers and do a full factory reset, that should return your phone completely back to stock.
Cosmic Blue said:
Currently you have the latest update for your phone.
but you can try : cleaning the cache.
if the problem persists, you may have to make a back up of your data and phone numbers and do a full factory reset, that should return your phone completely back to stock.
Click to expand...
Click to collapse
Thanks. But I tried clearing cache and factory reset already a few times, but that didn't help.
Also, there is another update available to my ROM, but not getting option over OTA. But, showing the update via Smart Switch.
Is there any way I can put correct Kernel or CSC to my phone? or, any other way to overcome my situation. Thanks.
I'm all stock and my android security patch is of 1 November 2016.. You're on the latest update.
A few things which I did recently might have caused my problem.
01) I was running at Stock ROM and getting OTA updates
02) I installed Nougat Beta BTU ROM
03) Registered myself to get OTA updates
04) But, didn't get OTA updates, returned to Stock ROM via Odin
05) I got updated to latest software by OTA updates
06) Again, I installed Nougat Beta BTU ROM, deregistered & registered again and got beta OTA updates
07) After a few days, returned back to Stock ROM
08) Since then, I am not getting OTA updates.
It seems, I am registered to get BTU OTA updates and lost my OTA update eligibility here (India)
Now, I will install Nougat Beta BTU ROM again and will deregister myself from there. Hope that way, I will get my OTA updates here in India.
I will keep you all updated. Thanks.
tanaysrivastava23 said:
A few things which I did recently might have caused my problem.
01) I was running at Stock ROM and getting OTA updates
02) I installed Nougat Beta BTU ROM
03) Registered myself to get OTA updates
04) But, didn't get OTA updates, returned to Stock ROM via Odin
05) I got updated to latest software by OTA updates
06) Again, I installed Nougat Beta BTU ROM, deregistered & registered again and got beta OTA updates
07) After a few days, returned back to Stock ROM
08) Since then, I am not getting OTA updates.
It seems, I am registered to get BTU OTA updates and lost my OTA update eligibility here (India)
Now, I will install Nougat Beta BTU ROM again and will deregister myself from there. Hope that way, I will get my OTA updates here in India.
I will keep you all updated. Thanks.
Click to expand...
Click to collapse
I'm experiencing the same thing as you.Tried multiple firmwares but only BTU works(something has to do with nougat).Waiting for the results
Cristi_10 said:
I'm experiencing the same thing as you.Tried multiple firmwares but only BTU works(something has to do with nougat).Waiting for the results
Click to expand...
Click to collapse
I did as I mentioned and this resolved my problem :good::good:
Many thanks to all for supporting me !!
I'm in this version and until now, no OTA here, that's weird.
Not getting OTA after back to INS from BTU
i am facing this issue so i installed Beta firmware and de-registered from beta program then installed Stock Rom now i am getting OTA
I am also facing same issue.... Any method to de-register from Beta without installing Beta firmware?
I tried by installing Beta registration apk... But it doesnt works.
AlanDS said:
I am also facing same issue.... Any method to de-register from Beta without installing Beta firmware?
I tried by installing Beta registration apk... But it doesnt works.
Click to expand...
Click to collapse
Everyone has done that so far. I am not aware of any alternate method.
So the second BTU Nougat update was released on 6th Feb. I flashed the first BTU Nougat at the start of the month using Odin (from Sammobile site, flashed AP and CSC files), cache reset, 2 factory data resets later, and now my CSC shows BTU in the recovery boot screen, yet even today (17th Feb) I'm still not getting the OTA update for the second Nougat.
Manual software update screen tells me I'm up to date!
"The latest updates have already been installed.
Current version: G935FXXU1DPLT/G935FOXA1DPLT/G935FXXU1PBJE"
Yet the latest version is: https://www.sammobile.com/firmwares/download/122404/G935FXXU1DQB3_G935FOXA1DQB1_BTU/
PDA G935FXXU1DQB3
CSC G935FOXA1DQB1
Anyone had similar issues? I know they're both still Android 7.0 but surely the later build should be detected for OTA updates? I will probably eventually give up and flash the latest, but the whole reason for the 2 factory resets at the start of the month was to make sure the BTU CSC applies so that I can get OTA updates from now on and not have to bother with flashing for every single update going forward... Don't particularly want to revert to the bloatware-filled branded version the phone came with... They're still 'testing' Nougat anyway, release date will be 'soon', and has been 'soon' for weeks now... Hence my BTU flash.
AngelaRI said:
So the second BTU Nougat update was released on 6th Feb. I flashed the first BTU Nougat at the start of the month using Odin (from Sammobile site, flashed AP and CSC files), cache reset, 2 factory data resets later, and now my CSC shows BTU in the recovery boot screen, yet even today (17th Feb) I'm still not getting the OTA update for the second Nougat.
Manual software update screen tells me I'm up to date!
"The latest updates have already been installed.
Current version: G935FXXU1DPLT/G935FOXA1DPLT/G935FXXU1PBJE"
Yet the latest version is: https://www.sammobile.com/firmwares/download/122404/G935FXXU1DQB3_G935FOXA1DQB1_BTU/
PDA G935FXXU1DQB3
CSC G935FOXA1DQB1
Anyone had similar issues? I know they're both still Android 7.0 but surely the later build should be detected for OTA updates? I will probably eventually give up and flash the latest, but the whole reason for the 2 factory resets at the start of the month was to make sure the BTU CSC applies so that I can get OTA updates from now on and not have to bother with flashing for every single update going forward... Don't particularly want to revert to the bloatware-filled branded version the phone came with... They're still 'testing' Nougat anyway, release date will be 'soon', and has been 'soon' for weeks now... Hence my BTU flash.
Click to expand...
Click to collapse
If you're registered for the BETA you will not receive any OTA updates other than those that are BETA updates. You would need to deregister.

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