Database Users

Lost 3G connection

I flew from Austin to Los Angeles two days ago and have been unable to get a 3G signal since. Anyone have any ideas? I've tried everything I can think of to get 3G working again. I have a G1 literally sitting next to my Streak and only the G1 has 3D.
Thanks in advance for any help.
Also, in case you were wondering, it's one of the beta phones that is unlocked for T-Mo.

odna3ra said:
I flew from Austin to Los Angeles two days ago and have been unable to get a 3G signal since. Anyone have any ideas? I've tried everything I can think of to get 3G working again. I have a G1 literally sitting next to my Streak and only the G1 has 3D.
Thanks in advance for any help.
Also, in case you were wondering, it's one of the beta phones that is unlocked for T-Mo.
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Is that not one of the Streaks that was Blocked

I thought only AT&T beta phones lost their connectivity.
I have on of the unlocked versions that works with T-Mobile. The only thing that isn't working is 3G.
Is anyone else having the same issue?

In Austin Same issue. I don't know if I have ever had tmo 3g but I do no im on an unlocked beta unit.
Currently only edge with tmo sim

Have you tried forcing WCDMA only under the settings / wireless conrtols / mobile networks / network type ? It works for me in the UK - US may be different.

That didn't work for me. I also have one of the beta phones that works with T-Mobile, but I am not getting 3G.
Do you guys think T-Mobile killed the 3G connectivity now that the beta is over?

So I called T-mobile last night and got through to the technical support people. Sure enough, they "blocked the ports for the beat units". Sucks to be me.
BE WARNED: if you buy a beta Streak so that you can use it on T-mobile, you WILL NOT GET 3G.

AT&T LTE Speed

After activating my 6p on AT&T I noticed slow LTE speeds compared to my Nexus 5 (not just speed tests, actual browsing/usage). Contacted AT&T support to verify IMEI and SIM information and they did some sort of SIM refresh on their end. After that I was getting around 70-80mbps speed tests for a few days but now the speeds have dropped back down to 5-10mbs (if that).
I've tried switching to PHONE and PTA APN's and no difference is observed. I am not on an unlimited plan so no throttling should be taking place.
My friend who is also using a 6p on AT&T is seeing the exact same behavior and had the exact same results after contacting support (fast speeds after refresh but slows down after a few days).
Has anyone else been experiencing this issue with AT&T or any other carriers? I'm not sure if this is a radio firmware problem worth reporting to Google or something on AT&T's side.

I'm having this same problem, my s4 was at least double the LTE speed of my 6P, I've been searching for a fix but this thread is the only one I've found so far, I did see VZW post where you can dial a certain number and select bands, I'm hoping someone can share a fix life that for us on AT&T

same here ... very slow compared to all the other phones I have that are AT&T branded and much slower compared to Nexus 5 and OPO. Also every time I call somebody, phone drops down to "H" and then connects the call. No calls over LTE.

I'm having the same issue and lately I keep loosing my lte and seeing only the H for 4g

AndreaCristiano said:
I'm having the same issue and lately I keep loosing my lte and seeing only the H for 4g
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I bet 6.0.1 is at fault. Did you recently update OTA?

sixcoronas said:
I bet 6.0.1 is at fault. Did you recently update OTA?
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yeah but i was having issues before the update

I wonder if it's something with AT&T network and this phone. I'll have full bars (LTE) and no service quiet often. I live in south florida, so we generally have great reception for every carrier.

The issue started for me as soon as I upgraded. I tried the older radio as well. I went back to Chroma 6.0 and all is well. I did star the issue in the tracker.

Well I just got off with att and they reset my connection to the network and so far so good. Lte all around. I will watch the next few days and let you all know

sixcoronas said:
I bet 6.0.1 is at fault. Did you recently update OTA?
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AndreaCristiano said:
yeah but i was having issues before the update
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I have actually gotten the same problem, after updating my 6p to 6.0.1, I have lost my LTE and just stayed at H.
I haven't done nothing other than updating, I really hope this gets fixed soon, the speeds arent that bad but I am used to having LTE all around

Well I called att this am at around 8am and tight now at 6pm its been solid. They made me shut off my phone and basically set up my phone network wise as a new phone and boom LTE everywhere

Happening again. I reset network settings and boom all is well for two days

I found a recent post on reddit where a user was having issues with the phone connecting/losing LTE. After troubleshooting with AT&T support they indicated the "APN type" setting was missing an entry and in the improper order.
Changing to the proper order fixed his and others LTE issues and so far it appears that it has fixed my speed issues as well.
The fix applies to both nextgenphone and phone APN's.
Default APN Type on 6p = default,mms,supl,fota,hipri
Correct APN Type from AT&T support = default,admin,fota,mms,supl,hipri
Hopefully this helps.

Phone calls are often disconnected

I have 2 essential phones with most recent FW, and with both phones we experience frequent issues while making or receiving phone calls.
Phone calls often get disconnected unwillingly and in other cases audio quality becomes bad.
Any idea how to resolve these issues?

Get better service?
Seriously tho, it most likely is not related to the phone. I was on MetroPCS, which in my area, used to be great. It crapped out, I switched to Cricket and haven't looked back.
Others Ive talked with have dine the same with both Metro and TMobile

Better service
kevp75 said:
Get better service?
Seriously tho, it most likely is not related to the phone. I was on MetroPCS, which in my area, used to be great. It crapped out, I switched to Cricket and haven't looked back.
Others Ive talked with have dine the same with both Metro and TMobile
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This might be the cause but I doubt it very much as switching same sim back to my old Huawei P8 results in excellent phone calls quality.
I suspect this has to do with Android 9.0 cause I heard from other people with different phone models that once upgraded to 9.0 they started to experience similar problems.

kalda01 said:
This might be the cause but I doubt it very much as switching same sim back to my old Huawei P8 results in excellent phone calls quality.
I suspect this has to do with Android 9.0 cause I heard from other people with different phone models that once upgraded to 9.0 they started to experience similar problems.
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Hmm I have not noticed any such issues on ATT and am running the latest 9.0 update. More likely your carrier has upgraded to one of the frequency channels that the essential does not support in your are thus reducing your connectivity.

Carrier Frequencies
autosurgeon said:
Hmm I have not noticed any such issues on ATT and am running the latest 9.0 update. More likely your carrier has upgraded to one of the frequency channels that the essential does not support in your are thus reducing your connectivity.
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My carrier supports 1800 & 2100 for LTE. Is that a problem??

Horrible signal new S10+ on sprint

Anyone else on Sprint with the S10?
Note 8, and S8+ works fine. My S10+ is getting 1x and when I'm on the road, it would come in and out all day long. Without WiFi the phone is almost useless.

dannieboiz said:
Anyone else on Sprint with the S10?
Note 8, and S8+ works fine. My S10+ is getting 1x and when I'm on the road, it would come in and out all day long. Without WiFi the phone is almost useless.
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i have the exect same issue with s10e..i thought it was only s10e because its a cheaper model..what do we do..plus also my wifi is pritty bad..only on this device

My wifi works fine but I have very limited if any data signal and I can hardly send or receive text messages....
No one has a fix?
I called the sprint store and the guy said lots of these new S10 series phones have connectivity issues.
He said their tech has a fix for it but it may not be effective. He said Samsung needs to release an update to fix it.
I've got the S10+
Sent from my SM-G975U using Tapatalk

Switch to verizon, att, or cricket. Sprint is bottom of barrel of carriers sadly. I learned that the hard way back when carriers has 2 year contracts.
Sent from my iPhone using Tapatalk

johnwayne27 said:
Switch to verizon, att, or cricket. Sprint is bottom of barrel of carriers sadly. I learned that the hard way back when carriers has 2 year contracts.
Sent from my iPhone using Tapatalk
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I used to believe in this statement.. But when I walk around with a phone from Verizon (business), Srint (Personal) and AT&T hotspot service, I realized this is very not true.
There are locations where each carrier is stronger than others. At one of my job site, Verizon and AT&T fail to connect at all constant roaming and drop calls while Sprint skips along like no body cares.
Point, additionally, as each carrier acquire and deploy new bands, they need to be built out so the newer devices that support the bands can utlize it relieving the crowded older bands.
HOWEVER, this stupid phone, with SignalCheck Pro installed, I can see the bands I'm on but the signal stregnth is horrible, like at the moment, i'm connected to band 41 but LTE is at -117dBm, that's almost like not having signal at all. Likewise when I'm connected to band 25 and 26.
I tried disabling all those bands and force it onto the lower frequency with hardly any success.

dannieboiz said:
I used to believe in this statement.. But when I walk around with a phone from Verizon (business), Srint (Personal) and AT&T hotspot service, I realized this is very not true.
There are locations where each carrier is stronger than others. At one of my job site, Verizon and AT&T fail to connect at all constant roaming and drop calls while Sprint skips along like no body cares.
Point, additionally, as each carrier acquire and deploy new bands, they need to be built out so the newer devices that support the bands can utlize it relieving the crowded older bands.
HOWEVER, this stupid phone, with SignalCheck Pro installed, I can see the bands I'm on but the signal stregnth is horrible, like at the moment, i'm connected to band 41 but LTE is at -117dBm, that's almost like not having signal at all. Likewise when I'm connected to band 25 and 26.
I tried disabling all those bands and force it onto the lower frequency with hardly any success.
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Click to collapse
Can you disable or remove that signal check program? Not all sognal check programs are legit.
What country are you in?
That may be part of the problem.
I agree, carriers do have their own pros and cons.
Sent from my iPhone using Tapatalk

johnwayne27 said:
Switch to verizon, att, or cricket. Sprint is bottom of barrel of carriers sadly. I learned that the hard way back when carriers has 2 year contracts.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
johnwayne27 said:
Can you disable or remove that signal check program? Not all sognal check programs are legit.
What country are you in?
That may be part of the problem.
I agree, carriers do have their own pros and cons.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
I'm in the US
and yes the program can be uninstalled, but it was only installed because I need to troubleshoot this issue, so it's not the program that's causing the problem. It's just telling me what band I'm on and the signal.

dannieboiz said:
Anyone else on Sprint with the S10?
Note 8, and S8+ works fine. My S10+ is getting 1x and when I'm on the road, it would come in and out all day long. Without WiFi the phone is almost useless.
Click to expand...
Click to collapse
It's not just you. There are multiple threads on Sprint's forums with users complaining. My phone constantly roams, the WiFi calling keeps timing out on location and though it says LTE most of the time data doesn't work. Lucky for me I keep a spare phone so I'll be switching back to my iPhone X until they resolve this but there's been no official word on any of this getting resolved so I'm not expecting a solution any time soon. I'm wondering if it was the update I installed that caused this because it seemed like day 1 the phone was ok. Maybe a solution is to use Odin and flash back to the original stock.

winb83 said:
It's not just you. There are multiple threads on Sprint's forums with users complaining. My phone constantly roams, the WiFi calling keeps timing out on location and though it says LTE most of the time data doesn't work. Lucky for me I keep a spare phone so I'll be switching back to my iPhone X until they resolve this but there's been no official word on any of this getting resolved so I'm not expecting a solution any time soon. I'm wondering if it was the update I installed that caused this because it seemed like day 1 the phone was ok. Maybe a solution is to use Odin and flash back to the original stock.
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Click to collapse
They had me reset network settings which I did and it didn't help. They're sending me a replacement phone... Once I get it I'll prevent the Samsung update and see if that helps. Idk I really wanted to like this phone.
Sent from my SM-G975U using Tapatalk

Sadly this is a known issue:
https://community.sprint.com/t5/Samsung/Galaxy-s10-plus-wont-stay-connected-to-LTE/td-p/1035678
https://www.reddit.com/r/Sprint/comments/b1hxkp/galaxy_s10_data_failure/

Strange I get signal better than I did on my note 9

Do you guys have a Sprint phone or the unlocked version from factory? I have the factory unlocked version, could it be it? The sprint guy @ the store said they sold a few s10's and no one has come back *****ing yet

dannieboiz said:
Do you guys have a Sprint phone or the unlocked version from factory? I have the factory unlocked version, could it be it? The sprint guy @ the store said they sold a few s10's and no one has come back *****ing yet
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Click to collapse
I have the sprint version purchased from S

Spent an hour with samsung to no resolution. Took my verizon sim and dropped it on the S10 and the phone was getting good signal and speed then dropped for a couple minutes then back to good speeds. But as it's doing this, the phone started to get very warm. Sprint tech support doesn't know crap, just make me repeat their written process multiple times and the guys at the sprint stores are just salesman.
Since the verizon seems shows intermitten connections as well, i'm going to see if samsung can send me a replacement.

S10+ loses LTE and drops signal constantly

I've been having my S10+ on Verizon which I got in March, constantly drop from 4G to 3G, to noG. I didn't have this problem with my S8+. It appears many other people that having the same problem with not only the S10+ but other S10s on other carriers as well. Supposedly Samsung is supposed to release a software fix, but Sprint is also having people return their S10+s and get replacements because supposedly many of the first ones made have a hardware issue causing this. Anyone on Verizon or other carriers having similar issues and any update on the fix software or return and get new phone or otherwise?

kidqwik said:
I've been having my S10+ on Verizon which I got in March, constantly drop from 4G to 3G, to noG. I didn't have this problem with my S8+. It appears many other people that having the same problem with not only the S10+ but other S10s on other carriers as well. Supposedly Samsung is supposed to release a software fix, but Sprint is also having people return their S10+s and get replacements because supposedly many of the first ones made have a hardware issue causing this. Anyone on Verizon or other carriers having similar issues and any update on the fix software or return and get new phone or otherwise?
Click to expand...
Click to collapse
What manufactur dates do you think were effected ?
Sent from my SM-G975U using Tapatalk

Sounds like the same problem I had on TELUS in Canada. Took it to Samsung and they told me they had to replace motherboard. Fought with them like cats and dogs and they refused to give me a new phone. After waiting over a month for them to fix it, I immediately sold it and bought a Huawei P30 Pro. Will never have another Samsung Phone after that fiasco...

Not sure. Supposedly the first few batches but I'm not sure of date ranges. All I know is this has been the worst reception of any phone I've had and it happens alll over. Drop LTE and if i hit Airplane mode on and then turn it off it comes back. In fact I just had to do that right now to reply.

kidqwik said:
Not sure. Supposedly the first few batches but I'm not sure of date ranges. All I know is this has been the worst reception of any phone I've had and it happens alll over. Drop LTE and if i hit Airplane mode on and then turn it off it comes back. In fact I just had to do that right now to reply.
Click to expand...
Click to collapse
What's yours build date and factory ? Use Samsung info to find out and post reply.
Sent from my SM-G975U using Tapatalk

Says 3/01/2019. Where does it show where?

kidqwik said:
Says 3/01/2019. Where does it show where?
Click to expand...
Click to collapse
The app Samsung info.
Sent from my SM-G975U using Tapatalk

Vietnam

Anyone have any updates on how big a problem this is or how to fix it?

kidqwik said:
Anyone have any updates on how big a problem this is or how to fix it?
Click to expand...
Click to collapse
I had drop LTE signal issue, sometimes lte won't come back until reboot the phone but after do a reset network settings my phone works significantly better:good:

Am having the same or similar issues my internet is working all fine and out of nowhere i loose internet while still having full signal bar. I tried airplane mode and nothing seems to bring back the internet only thing that works for me is a reset am on AT&T

This seems to effect all s10 models regardless of the carrier.
I have a Verizon s10 plus that I pre ordered.
My LTE will have poor speed and randomly not work even though the status bar shows a signal in spots with good Verizon coverage. I also noticed that my bluetooth will randomly disconnect from devices and is very glitchy. Also the battery life has been not great. Only about 5 hours SOT with lot of apps disabled and all settings adjusted for maximum battery life.
Also I noticed that if you go into settings/connections/mobile networks and observe the signal strength it is always either -120dbm 99asu or "not available" which is not good.
I Noticed the LTE issues after an update(not sure which one it was)
I tried Updating to the latest ASD9 and there is no improvement.
I did all the basic troubleshooting through verizon(new sim, provisioned the device again). No improvement
I reset the phone with no improvement, I flashed the factory firmware ASD7 with odin.... no improvement.
Finally I brought the phone to a local Samsung experience store.
They tried to run some tests but it would not complete them. They were well aware of the problems with sprint phones but were surprised to see these issues on a Verizon phone. Eventually they agreed to replace the motherboard but had an issue flashing the serial number to the new firmware so now finally im going to get a new phone. Fingers crossed, this has been such a headach