Database Users

Call Quality Issues

So I returned my Designed by You DT2 to a V store and got a 32GB DT2 because my calls kept fading out according to people and clients I call. So now I'm having the same issue with the new DT2, so before I throw in the towel and completely return this device, I want to know if anyone else is having the same issue. Calls fading in and out.
I've reset my phone twice, and played around with the Advanced Calling feature by turning it both off and on. I'm just really bummed because I'm really liking this phone now.

Only use advanced calling if you live/work in a very strong LTE network.

elzeus said:
Only use advanced calling if you live/work in a very strong LTE network.
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Yeah I guess that is it. I guess for some reason I always thought it was on on my DT1. My 4G LTE coverage at my house (where I also work) is typically bouncing between 2-3 bars out of 5 bars of service.

Yeah I've noticed issues too. I got 2 bars in my house with both my DT2 and my old Moto X 2013. Although audio is choppy at best and some calls are dropped altogether with my DT2. I saw the same thing with the Nexus 5X I test drove though.

Advanced calling is a new feature for the Verizon network. I live in a major metro area and I have no issues. I am not always so lucky when I'm travelling. This is a limitation of the Verizon network. If you want simultaneous voice/data on the newer devices with a single radio, you need HD Voice enabled. Otherwise, if you'll need to switch carriers, or downgrade to an older device with dual radios. Unfortunately, there is no free lunch. Progress comes with transitional pains.

Martingitdave said:
Advanced calling is a new feature for the Verizon network. I live in a major metro area and I have no issues. I am not always so lucky when I'm travelling. This is a limitation of the Verizon network. If you want simultaneous voice/data on the newer devices with a single radio, you need HD Voice enabled. Otherwise, if you'll need to switch carriers, or downgrade to an older device with dual radios. Unfortunately, there is no free lunch. Progress comes with transitional pains.
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Yes it does!
Altogether I'm happy with my 32GB vs the Design Your Own 64GB simply because I have rather large micro SD cards...lol So I don't really care how much onboard storage I have. But it does suck having to learn this lesson the hardway, a little part of me was looking forward to the design refresh I'll admit, but it's not the end of the world. =)

AT&T LTE Speed

After activating my 6p on AT&T I noticed slow LTE speeds compared to my Nexus 5 (not just speed tests, actual browsing/usage). Contacted AT&T support to verify IMEI and SIM information and they did some sort of SIM refresh on their end. After that I was getting around 70-80mbps speed tests for a few days but now the speeds have dropped back down to 5-10mbs (if that).
I've tried switching to PHONE and PTA APN's and no difference is observed. I am not on an unlimited plan so no throttling should be taking place.
My friend who is also using a 6p on AT&T is seeing the exact same behavior and had the exact same results after contacting support (fast speeds after refresh but slows down after a few days).
Has anyone else been experiencing this issue with AT&T or any other carriers? I'm not sure if this is a radio firmware problem worth reporting to Google or something on AT&T's side.

I'm having this same problem, my s4 was at least double the LTE speed of my 6P, I've been searching for a fix but this thread is the only one I've found so far, I did see VZW post where you can dial a certain number and select bands, I'm hoping someone can share a fix life that for us on AT&T

same here ... very slow compared to all the other phones I have that are AT&T branded and much slower compared to Nexus 5 and OPO. Also every time I call somebody, phone drops down to "H" and then connects the call. No calls over LTE.

I'm having the same issue and lately I keep loosing my lte and seeing only the H for 4g

AndreaCristiano said:
I'm having the same issue and lately I keep loosing my lte and seeing only the H for 4g
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I bet 6.0.1 is at fault. Did you recently update OTA?

sixcoronas said:
I bet 6.0.1 is at fault. Did you recently update OTA?
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yeah but i was having issues before the update

I wonder if it's something with AT&T network and this phone. I'll have full bars (LTE) and no service quiet often. I live in south florida, so we generally have great reception for every carrier.

The issue started for me as soon as I upgraded. I tried the older radio as well. I went back to Chroma 6.0 and all is well. I did star the issue in the tracker.

Well I just got off with att and they reset my connection to the network and so far so good. Lte all around. I will watch the next few days and let you all know

sixcoronas said:
I bet 6.0.1 is at fault. Did you recently update OTA?
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AndreaCristiano said:
yeah but i was having issues before the update
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I have actually gotten the same problem, after updating my 6p to 6.0.1, I have lost my LTE and just stayed at H.
I haven't done nothing other than updating, I really hope this gets fixed soon, the speeds arent that bad but I am used to having LTE all around

Well I called att this am at around 8am and tight now at 6pm its been solid. They made me shut off my phone and basically set up my phone network wise as a new phone and boom LTE everywhere

Happening again. I reset network settings and boom all is well for two days

I found a recent post on reddit where a user was having issues with the phone connecting/losing LTE. After troubleshooting with AT&T support they indicated the "APN type" setting was missing an entry and in the improper order.
Changing to the proper order fixed his and others LTE issues and so far it appears that it has fixed my speed issues as well.
The fix applies to both nextgenphone and phone APN's.
Default APN Type on 6p = default,mms,supl,fota,hipri
Correct APN Type from AT&T support = default,admin,fota,mms,supl,hipri
Hopefully this helps.

HTC U11 AT&T support and collection

this is going to be an AT&T specific collection thread for this carrier specific stuff like VVM and try to make wifi calling work, also users can ask any questions related to AT&T and I will try to answer them and hopefully other users can help to.
HTC lying about AT&T "compatibility"
U11 does not support VoLTE on AT&T
U11 does not support WiFi-Calling on AT&T
U11 does not support Video Call on AT&T
U11 does not support Integrated Visual Voicemail on messages app like it use to on HTC One M7, M8 & M9, you need the stand alone app which is crap...
the phone works for calls data LTE works MMS haven't test yet I don't use them....

Any comment from AT&T on any of this? We know HTC's saying it works.

bassoprofundo said:
Any comment from AT&T on any of this? We know HTC's saying it works.
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Haha, AT&T never comments on these things.. and it won't work.. I have and unlocked GS8 and it don't work there either.. so no way in #[email protected] it will work on HTC..

Argh... This sucks. I'm in an area where coverage quality has dropped significantly, and I spend a lot of time in a building where almost no signal gets through from any provider. Wifi calling and texting has become a lot more important for me for that reason. I can get by without the extra features, but it's tough now what I've had them (currently using an S7 edge and Note 5).I guess that leaves me with no option but Samsung or LG (and all of the provider bloatware).

https://twitter.com/CrowsnestIT/status/874728832468746240

The results of my time and effort with both AT&T and Verizon and a chat with HTC : View attachment 4181945

Don't activate the U11 on AT&T, once their computer "knows" you have an uncertified device you lose LTE data and are forced onto HSPA+!
Does anyone know an APN setting that will reactivate LTE?

longdongsilver said:
Don't activate the U11 on AT&T, once their computer "knows" you have an uncertified device you lose LTE data and are forced onto HSPA+!
Does anyone know an APN setting that will reactivate LTE?
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Here

JEANRIVERA said:
Here
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Here

JEANRIVERA said:
Here
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Weird. Your icons are not same as mine. Are you 4G (HSPA+) or 4G LTE? My APN settings don't have a field for APN protocol

longdongsilver said:
Weird. Your icons are not same as mine. Are you 4G (HSPA+) or 4G LTE? My APN settings don't have a field for APN protocol
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I am using a custom rom that's all...

no band 30 guys. http://www.htc.com/us/smartphones/htc-u11/

Not a fair critisim for HTC. Even if the phone is capable like my non-AT&T S8, if the phone does not have the AT&T logo on it they will not allow these features. So complain about AT&T like I do.

I'm on at&t and I'm getting full LTE with zero issues.

Proof

Z51 said:
Proof
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See if you still have LTE during a call. The LTE icon should go away and if you go into about phone and then network, it'll most likely say HSPA. The problem is we're not getting services like VoLTE and wifi calling. In normal cases, HSPA speeds should be manageable considering the average phone call won't be very long and there's wifi nearly everywhere now. This is just bad for those in areas with poor reception. I've been doing ok with the whole issue since I never really noticed much of a difference with HD voice and I'm usually always somewhere with wifi.
My question is what did they do differently with the U11 than the 10. We never had any of these issues with the 10 being unlocked and not certified and all that bs

GSE20 said:
See if you still have LTE during a call. The LTE icon should go away and if you go into about phone and then network, it'll most likely say HSPA. The problem is we're not getting services like VoLTE and wifi calling. In normal cases, HSPA speeds should be manageable considering the average phone call won't be very long and there's wifi nearly everywhere now. This is just bad for those in areas with poor reception. I've been doing ok with the whole issue since I never really noticed much of a difference with HD voice and I'm usually always somewhere with wifi.
My question is what did they do differently with the U11 than the 10. We never had any of these issues with the 10 being unlocked and not certified and all that bs
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It lasts about 20 seconds then it changed to 4G only. LTE is gone

Z51 said:
I'm on at&t and I'm getting full LTE with zero issues.
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Z51 said:
Proof
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I also get LTE that is not the issue here, the problem is VoLTE.
GSE20 said:
See if you still have LTE during a call. The LTE icon should go away and if you go into about phone and then network, it'll most likely say HSPA. The problem is we're not getting services like VoLTE and wifi calling. In normal cases, HSPA speeds should be manageable considering the average phone call won't be very long and there's wifi nearly everywhere now. This is just bad for those in areas with poor reception. I've been doing ok with the whole issue since I never really noticed much of a difference with HD voice and I'm usually always somewhere with wifi.
My question is what did they do differently with the U11 than the 10. We never had any of these issues with the 10 being unlocked and not certified and all that bs
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The importance for me & probably for many others on getting VoLTE is that I do technical support on my phone and trouble shooting while on a call takes to much time most of the time, that being said if I don't have the option to make phone calls on VoLTE means internet speeds while on a call is crap.... I really don't care about HD call clarity as far as I can here the other person, but the internet speed while on a call it is important to me the faster I can browse the faster I can provide technical support
Z51 said:
It lasts about 20 seconds then it changed to 4G only. LTE is gone
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Having a weird issue with my U11 on AT&T. I randomly lose all signal for no reason then takes a good 30 seconds for it to connect again.
It has happened at least a couple times a week mid phone call which is really obnoxious. I have seen it happen a few times when I am just browsing through my phone not on a call so I know its not just a calling issue, and I am sure it has happened multiple times when I am not looking at my phone at all and I don't notice.
Anyone else had this issue? An issue with AT&T and can be fixed by a firmware update? Or am I alone and need to RMA?

I know this thread is old, but can't we use the ATT RUU if you do what you need to do? We used to be able to go back and forth, at least that's what I did with both my M7 and M8. If you really need those features, that's what I would do.

Horrible signal new S10+ on sprint

Anyone else on Sprint with the S10?
Note 8, and S8+ works fine. My S10+ is getting 1x and when I'm on the road, it would come in and out all day long. Without WiFi the phone is almost useless.

dannieboiz said:
Anyone else on Sprint with the S10?
Note 8, and S8+ works fine. My S10+ is getting 1x and when I'm on the road, it would come in and out all day long. Without WiFi the phone is almost useless.
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i have the exect same issue with s10e..i thought it was only s10e because its a cheaper model..what do we do..plus also my wifi is pritty bad..only on this device

My wifi works fine but I have very limited if any data signal and I can hardly send or receive text messages....
No one has a fix?
I called the sprint store and the guy said lots of these new S10 series phones have connectivity issues.
He said their tech has a fix for it but it may not be effective. He said Samsung needs to release an update to fix it.
I've got the S10+
Sent from my SM-G975U using Tapatalk

Switch to verizon, att, or cricket. Sprint is bottom of barrel of carriers sadly. I learned that the hard way back when carriers has 2 year contracts.
Sent from my iPhone using Tapatalk

johnwayne27 said:
Switch to verizon, att, or cricket. Sprint is bottom of barrel of carriers sadly. I learned that the hard way back when carriers has 2 year contracts.
Sent from my iPhone using Tapatalk
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I used to believe in this statement.. But when I walk around with a phone from Verizon (business), Srint (Personal) and AT&T hotspot service, I realized this is very not true.
There are locations where each carrier is stronger than others. At one of my job site, Verizon and AT&T fail to connect at all constant roaming and drop calls while Sprint skips along like no body cares.
Point, additionally, as each carrier acquire and deploy new bands, they need to be built out so the newer devices that support the bands can utlize it relieving the crowded older bands.
HOWEVER, this stupid phone, with SignalCheck Pro installed, I can see the bands I'm on but the signal stregnth is horrible, like at the moment, i'm connected to band 41 but LTE is at -117dBm, that's almost like not having signal at all. Likewise when I'm connected to band 25 and 26.
I tried disabling all those bands and force it onto the lower frequency with hardly any success.

dannieboiz said:
I used to believe in this statement.. But when I walk around with a phone from Verizon (business), Srint (Personal) and AT&T hotspot service, I realized this is very not true.
There are locations where each carrier is stronger than others. At one of my job site, Verizon and AT&T fail to connect at all constant roaming and drop calls while Sprint skips along like no body cares.
Point, additionally, as each carrier acquire and deploy new bands, they need to be built out so the newer devices that support the bands can utlize it relieving the crowded older bands.
HOWEVER, this stupid phone, with SignalCheck Pro installed, I can see the bands I'm on but the signal stregnth is horrible, like at the moment, i'm connected to band 41 but LTE is at -117dBm, that's almost like not having signal at all. Likewise when I'm connected to band 25 and 26.
I tried disabling all those bands and force it onto the lower frequency with hardly any success.
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Can you disable or remove that signal check program? Not all sognal check programs are legit.
What country are you in?
That may be part of the problem.
I agree, carriers do have their own pros and cons.
Sent from my iPhone using Tapatalk

johnwayne27 said:
Switch to verizon, att, or cricket. Sprint is bottom of barrel of carriers sadly. I learned that the hard way back when carriers has 2 year contracts.
Sent from my iPhone using Tapatalk
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johnwayne27 said:
Can you disable or remove that signal check program? Not all sognal check programs are legit.
What country are you in?
That may be part of the problem.
I agree, carriers do have their own pros and cons.
Sent from my iPhone using Tapatalk
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I'm in the US
and yes the program can be uninstalled, but it was only installed because I need to troubleshoot this issue, so it's not the program that's causing the problem. It's just telling me what band I'm on and the signal.

dannieboiz said:
Anyone else on Sprint with the S10?
Note 8, and S8+ works fine. My S10+ is getting 1x and when I'm on the road, it would come in and out all day long. Without WiFi the phone is almost useless.
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It's not just you. There are multiple threads on Sprint's forums with users complaining. My phone constantly roams, the WiFi calling keeps timing out on location and though it says LTE most of the time data doesn't work. Lucky for me I keep a spare phone so I'll be switching back to my iPhone X until they resolve this but there's been no official word on any of this getting resolved so I'm not expecting a solution any time soon. I'm wondering if it was the update I installed that caused this because it seemed like day 1 the phone was ok. Maybe a solution is to use Odin and flash back to the original stock.

winb83 said:
It's not just you. There are multiple threads on Sprint's forums with users complaining. My phone constantly roams, the WiFi calling keeps timing out on location and though it says LTE most of the time data doesn't work. Lucky for me I keep a spare phone so I'll be switching back to my iPhone X until they resolve this but there's been no official word on any of this getting resolved so I'm not expecting a solution any time soon. I'm wondering if it was the update I installed that caused this because it seemed like day 1 the phone was ok. Maybe a solution is to use Odin and flash back to the original stock.
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They had me reset network settings which I did and it didn't help. They're sending me a replacement phone... Once I get it I'll prevent the Samsung update and see if that helps. Idk I really wanted to like this phone.
Sent from my SM-G975U using Tapatalk

Sadly this is a known issue:
https://community.sprint.com/t5/Samsung/Galaxy-s10-plus-wont-stay-connected-to-LTE/td-p/1035678
https://www.reddit.com/r/Sprint/comments/b1hxkp/galaxy_s10_data_failure/

Strange I get signal better than I did on my note 9

Do you guys have a Sprint phone or the unlocked version from factory? I have the factory unlocked version, could it be it? The sprint guy @ the store said they sold a few s10's and no one has come back *****ing yet

dannieboiz said:
Do you guys have a Sprint phone or the unlocked version from factory? I have the factory unlocked version, could it be it? The sprint guy @ the store said they sold a few s10's and no one has come back *****ing yet
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I have the sprint version purchased from S

Spent an hour with samsung to no resolution. Took my verizon sim and dropped it on the S10 and the phone was getting good signal and speed then dropped for a couple minutes then back to good speeds. But as it's doing this, the phone started to get very warm. Sprint tech support doesn't know crap, just make me repeat their written process multiple times and the guys at the sprint stores are just salesman.
Since the verizon seems shows intermitten connections as well, i'm going to see if samsung can send me a replacement.

S10+ loses LTE and drops signal constantly

I've been having my S10+ on Verizon which I got in March, constantly drop from 4G to 3G, to noG. I didn't have this problem with my S8+. It appears many other people that having the same problem with not only the S10+ but other S10s on other carriers as well. Supposedly Samsung is supposed to release a software fix, but Sprint is also having people return their S10+s and get replacements because supposedly many of the first ones made have a hardware issue causing this. Anyone on Verizon or other carriers having similar issues and any update on the fix software or return and get new phone or otherwise?

kidqwik said:
I've been having my S10+ on Verizon which I got in March, constantly drop from 4G to 3G, to noG. I didn't have this problem with my S8+. It appears many other people that having the same problem with not only the S10+ but other S10s on other carriers as well. Supposedly Samsung is supposed to release a software fix, but Sprint is also having people return their S10+s and get replacements because supposedly many of the first ones made have a hardware issue causing this. Anyone on Verizon or other carriers having similar issues and any update on the fix software or return and get new phone or otherwise?
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What manufactur dates do you think were effected ?
Sent from my SM-G975U using Tapatalk

Sounds like the same problem I had on TELUS in Canada. Took it to Samsung and they told me they had to replace motherboard. Fought with them like cats and dogs and they refused to give me a new phone. After waiting over a month for them to fix it, I immediately sold it and bought a Huawei P30 Pro. Will never have another Samsung Phone after that fiasco...

Not sure. Supposedly the first few batches but I'm not sure of date ranges. All I know is this has been the worst reception of any phone I've had and it happens alll over. Drop LTE and if i hit Airplane mode on and then turn it off it comes back. In fact I just had to do that right now to reply.

kidqwik said:
Not sure. Supposedly the first few batches but I'm not sure of date ranges. All I know is this has been the worst reception of any phone I've had and it happens alll over. Drop LTE and if i hit Airplane mode on and then turn it off it comes back. In fact I just had to do that right now to reply.
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What's yours build date and factory ? Use Samsung info to find out and post reply.
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Says 3/01/2019. Where does it show where?

kidqwik said:
Says 3/01/2019. Where does it show where?
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The app Samsung info.
Sent from my SM-G975U using Tapatalk

Vietnam

Anyone have any updates on how big a problem this is or how to fix it?

kidqwik said:
Anyone have any updates on how big a problem this is or how to fix it?
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I had drop LTE signal issue, sometimes lte won't come back until reboot the phone but after do a reset network settings my phone works significantly better:good:

Am having the same or similar issues my internet is working all fine and out of nowhere i loose internet while still having full signal bar. I tried airplane mode and nothing seems to bring back the internet only thing that works for me is a reset am on AT&T

This seems to effect all s10 models regardless of the carrier.
I have a Verizon s10 plus that I pre ordered.
My LTE will have poor speed and randomly not work even though the status bar shows a signal in spots with good Verizon coverage. I also noticed that my bluetooth will randomly disconnect from devices and is very glitchy. Also the battery life has been not great. Only about 5 hours SOT with lot of apps disabled and all settings adjusted for maximum battery life.
Also I noticed that if you go into settings/connections/mobile networks and observe the signal strength it is always either -120dbm 99asu or "not available" which is not good.
I Noticed the LTE issues after an update(not sure which one it was)
I tried Updating to the latest ASD9 and there is no improvement.
I did all the basic troubleshooting through verizon(new sim, provisioned the device again). No improvement
I reset the phone with no improvement, I flashed the factory firmware ASD7 with odin.... no improvement.
Finally I brought the phone to a local Samsung experience store.
They tried to run some tests but it would not complete them. They were well aware of the problems with sprint phones but were surprised to see these issues on a Verizon phone. Eventually they agreed to replace the motherboard but had an issue flashing the serial number to the new firmware so now finally im going to get a new phone. Fingers crossed, this has been such a headach