Is anyone having issues getting the visual voicemail set up? Att is telling me they are having connection time outs with the voicemail. I've had everything reset a few times and it's still not working. Just curious
Haven't had an issue. Worked right out of the box.
@OP,
Yes I can't get mine VVM to work either. I actually just used my sim from my iPhone and yet when i try to setup VVM it tells me I don't have that on my plan. I swear AT&T can really be a PIA. So I will probably need to contact CS.
Mine doesn't work but I didn't have it on my plan before ordering this phone.
I did the same thing with my iPhone Sim. Maybe that's the problem.
I have the S7 (trying to get it exchanged for the Edge but no Best Buy's have them in my area right now); picked it up Tuesday at Best Buy and used the SIM card that came with it. Called Tech Support and worked with the girl for almost an hour before she sent an escalated ticket to the next level of tech support. She thought maybe because the official launch was today (3/11) that might be why it wasn't working Tuesday. I have a text message to call AT&T just haven't had the time but after just checking now, it still won't set up. I even had my voice mail profile blown out and had to recreate it from scratch with tech support on the phone and it still made not difference. Going to give it a few more days and then I might be taking it back to Best Buy for el-refund-o. Love the phone other than that. Just my two cents, take it for what it's worth. Have a great evening everyone.
I disabled that as soon as I opened the box. Google voice works like a charm.
Sent from my SAMSUNG-SM-G935A using Tapatalk
I cant get google voice to work either lol
If you used an iPhone SIM it will soft-brick Visual Voicemail, or at least it did for me. I had to go to AT&T and swap my SIM card out with a newly provisioned one. Then I had to call tech support and have them wipe my voicemail settings. After all that I was then able to setup VVM as expected. It works great now.
Guess I need to call again. I went to the store and got a new Sim card and the guy there reset my password only I suppose. So now it doesn't say my account doesn't have vvm it just says unable to set up
cubedwell3r said:
If you used an iPhone SIM it will soft-brick Visual Voicemail, or at least it did for me. I had to go to AT&T and swap my SIM card out with a newly provisioned one. Then I had to call tech support and have them wipe my voicemail settings. After all that I was then able to setup VVM as expected. It works great now.
Click to expand...
Click to collapse
Darn Skippy. Iphones have the WiFi calling enabled and it's not compatible with the Samsungs and that was the issue after Sim change. Or so 611 lady said!
Litebulbcw said:
Guess I need to call again. I went to the store and got a new Sim card and the guy there reset my password only I suppose. So now it doesn't say my account doesn't have vvm it just says unable to set up
Click to expand...
Click to collapse
Same happened to me. I had to have them wipe all my VM settings, including any custom greetings that I had. Once the VM system was wiped it let me setup VVM without any hiccups. Good luck!
No problems here. Coming from other androids though, using same sim.
Related
I just had mine activated, and when I dialed my voicemail, it was as if I was a brand-new customer. I called *2 and the woman told me that since the EVO supports advanced voicemail features, it has to wipe out my entire account.
I sure wish someone had told me that. I didn't see one thing on any forum about this.... Everything voicemail-related is now wiped from existance.
why arent you using google voice for voicemail?
this happens almost everytime you get a new phone.
Google voice isn't my cup of tea... they already have enough information on me...
ScrapMaker said:
I just had mine activated, and when I dialed my voicemail, it was as if I was a brand-new customer. I called *2 and the woman told me that since the EVO supports advanced voicemail features, it has to wipe out my entire account.
I sure wish someone had told me that. I didn't see one thing on any forum about this.... Everything voicemail-related is now wiped from existance.
Click to expand...
Click to collapse
What phone did you upgrade from? This happened to me when switching from the Pre to the Hero because of the completely different service required for visual voicemail.
Hmm.. I had to go through the setup again, but the one voicemail I had saved was still there after that process.
Moved from an iPhone to the N4 on AT&T about a month ago. Until today I did not realize that the voicemail feature does not work (might be a blessing in disguise ). I do not use any app for visual voicemail though that's how the iPhone worked. I tried dialing 1 for voicemail and AT&T prompts me to enter my voicemail number, I enter my mobile phone (10 digits) and it says "invalid mailbox number" or something to that effect. I suspect it's because it used to work differently on the iPhone. Also if I call my cell from a different phone it just rings and rings, it never goes to voicemail, so I guess I have no voicemail service.
Anyone know how to get it to work or should I just get the AT&T visual voicemail app from the play store and hope that works? I know, last resort is to call AT&T, which I try to avoid if possible.
sirxdroid said:
Moved from an iPhone to the N4 on AT&T about a month ago. Until today I did not realize that the voicemail feature does not work (might be a blessing in disguise ). I do not use any app for visual voicemail though that's how the iPhone worked. I tried dialing 1 for voicemail and AT&T prompts me to enter my voicemail number, I enter my mobile phone (10 digits) and it says "invalid mailbox number" or something to that effect. I suspect it's because it used to work differently on the iPhone. Also if I call my cell from a different phone it just rings and rings, it never goes to voicemail, so I guess I have no voicemail service.
Anyone know how to get it to work or should I just get the AT&T visual voicemail app from the play store and hope that works? I know, last resort is to call AT&T, which I try to avoid if possible.
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Click to collapse
You need to call att and tell them you are no longer using an iPhone. Voicemail is set up in a special way specifically for the iPhone, at least on att it is. I had to do the same thing a couple years ago when I moved to the first galaxy s. It's stupid.
Sent from my Nexus 4
Endoran said:
You need to call att and tell them you are no longer using an iPhone. Voicemail is set up in a special way specifically for the iPhone, at least on att it is. I had to do the same thing a couple years ago when I moved to the first galaxy s. It's stupid.
Sent from my Nexus 4
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Click to collapse
Ah, thanks. People in the community know more than AT&T of course When I called them to get the data going on my N4, they first put me on some Blackberry plan that stopped working after a day. It took another call to get provisioned for the "phone" APN. You'd think that they should have noticed I no longer have the iPhone and they would have fixed my voicemail too...
So getting the AT&T Visual Voicemail app won't help if my voicemail is setup for iPhone right? What's interesting is that calls to my mobile just keep on ringing, they don't go to any voicemail, iPhone or otherwise. I guess somehow the system knows I don't have an iPhone, but it doesn't do anything to fix it.
Google Voice
You should just install the Google Voice app and follow the setup instructions, it's much better than visual voice mail
sirxdroid said:
Ah, thanks. People in the community know more than AT&T of course When I called them to get the data going on my N4, they first put me on some Blackberry plan that stopped working after a day. It took another call to get provisioned for the "phone" APN. You'd think that they should have noticed I no longer have the iPhone and they would have fixed my voicemail too...
So getting the AT&T Visual Voicemail app won't help if my voicemail is setup for iPhone right? What's interesting is that calls to my mobile just keep on ringing, they don't go to any voicemail, iPhone or otherwise. I guess somehow the system knows I don't have an iPhone, but it doesn't do anything to fix it.
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Click to collapse
The at&t VVM app won't work on the N4 as it's not one of the phones that the app supports. Just get Google voice and let that be your VVM. It's much better than the crappy at&t app (I used it on my vivid...)
Sent from my Nexus 4 using xda premium
Thanks everyone for your help. I called AT&T and got the VM going, old school long press "1". Good enough for now. Not a big VM user, took me almost a month to notice the voicemail was not working on my N4
Yes, I know about GV and I might actually port my mobile number to GV soon.
Mine sure as hell works. Got the nastiest voicemail ever from my ex. Blessing in disguise is right.
Funny thing is AT&T told me my voicemail service "expired". Gotta check the expiration date next time
Alright so for the past few weeks, I've been having issues sending SMS i'd send the message but the person wouldn't get the message till 20-30 minutes later. I called
T-Mobile multiple times about this issue and they reset some settings on their side but it would be every night starting at 10:30PM est til 2AM est. Whenever Tmo reset settings on their side SMS works. So a few days ago, I went to Tmo to get a new sim card and so did my girlfriend she got a new sim card who she has the
GS7 edge (T-Mobile) but any ways the problem has gotten worse and now im not sure what to-do. Weather a factory reset would fix the issue or changing the messaging app i've been using Google Messenger what else can I possibly do?
Try swapping SIM's with your girlfriend (Not sure what Sim the GS7E uses). See if the problem follows the SIM (IE, Your number/account) or the device. If your phone sends texts no problem with her SIM, Then it's not your phones problem. It's something to do with the provisioning on their (T-Mobiles) side. If it follows the phone. Compare the APN settings to your Girlfriends phone. They should match. If that all fails, You may want to try a factory reset.
I assume there is a way you could somehow see the message exiting the phone in a debug log somewhere. I'm not sure how one could do that. But I assume the phone will queue the message if it doesn't transmit. And you should be able to see that somewhere besides in the messaging app. I would also assume somewhere you can see why it's rejected by the local tower. I would imagine there is some kind of rejection message carried in signaling, But these are just my assumptions. I work in the carrier trunking business, Not the cell business. Haha.
NickOlsen8390 said:
Try swapping SIM's with your girlfriend (Not sure what Sim the GS7E uses). See if the problem follows the SIM (IE, Your number/account) or the device. If your phone sends texts no problem with her SIM, Then it's not your phones problem. It's something to do with the provisioning on their (T-Mobiles) side. If it follows the phone. Compare the APN settings to your Girlfriends phone. They should match. If that all fails, You may want to try a factory reset.
I assume there is a way you could somehow see the message exiting the phone in a debug log somewhere. I'm not sure how one could do that. But I assume the phone will queue the message if it doesn't transmit. And you should be able to see that somewhere besides in the messaging app. I would also assume somewhere you can see why it's rejected by the local tower. I would imagine there is some kind of rejection message carried in signaling, But these are just my assumptions. I work in the carrier trunking business, Not the cell business. Haha.
Click to expand...
Click to collapse
it uses the nano sim that's actually not bad idea i'm going to try that, but before I did a factory reset on my N6P. I assume there could be a way to find out how to debug log it or anything to figure out what's going on, but i don't get since we got new sim cards why would it keep on doing it. Also that's why came here to see if anyone has been having the same issues with their N6P's on Tmo.
humpty123 said:
it uses the nano sim that's actually not bad idea i'm going to try that, but before I did a factory reset on my N6P. I assume there could be a way to find out how to debug log it or anything to figure out what's going on, but i don't get since we got new sim cards why would it keep on doing it. Also that's why came here to see if anyone has been having the same issues with their N6P's on Tmo.
Click to expand...
Click to collapse
Well, My buddies got a N6P on T-Mobile here in Central Florida and has no issues.
I suggest swapping them SIM's because it tests the provisioning. The SIM's themselves are fine. Because they work at all. The bigger thing to test here is that your account/line is correct. And by swapping SIM's you're trying a known-good account. So it's less about the SIM being functional. And more about T-Mobile not having some kind of misconfiguration on your account. So let us know how it goes.
As for how to look into it further, Hopefully someone else can chime in. As that's outside my depth.
NickOlsen8390 said:
Well, My buddies got a N6P on T-Mobile here in Central Florida and has no issues.
I suggest swapping them SIM's because it tests the provisioning. The SIM's themselves are fine. Because they work at all. The bigger thing to test here is that your account/line is correct. And by swapping SIM's you're trying a known-good account. So it's less about the SIM being functional. And more about T-Mobile not having some kind of misconfiguration on your account. So let us know how it goes.
As for how to look into it further, Hopefully someone else can chime in. As that's outside my depth.
Click to expand...
Click to collapse
well about swapping SIM's would it matter that we are on the same account, the delayed messages won't start until night like around 10:30PM sometimes maybe later
humpty123 said:
well about swapping SIM's would it matter that we are on the same account, the delayed messages won't start until night like around 10:30PM sometimes maybe later
Click to expand...
Click to collapse
Nope. Still a good test. Since they are different numbers / lines.
That's strange. I have a 6p on T-Mobile as well and haven't had those issues. Stock N ROM and using stock Messenger app.
I also work for T-Mobile, where do you live?
abccg said:
That's strange. I have a 6p on T-Mobile as well and haven't had those issues. Stock N ROM and using stock Messenger app.
I also work for T-Mobile, where do you live?
Click to expand...
Click to collapse
I live in South FL, Stock 6.0.1 MM using stock Messenger app. I went to a T-Mobile store and they said it was because my phone is a "Unlocked Phone" and they also blame it on the network is "congested" but my girlfriend she has the GS7 Edge and it only happens when i text her and it starts at 10:30PM messages get delayed but with the double texts they have always been like this. even when I had my N6 from T-Mobile. So now i'm not sure what to do, if a factory reset on my device or on her phone also or what....
On my 6p, no matter what settings or apps used, I had mms and sms issues whenever I had wifi calling turned on. My issues were late and undelivered messages. Had to turn off wifi calling.
humpty123 said:
I live in South FL, Stock 6.0.1 MM using stock Messenger app. I went to a T-Mobile store and they said it was because my phone is a "Unlocked Phone" and they also blame it on the network is "congested" but my girlfriend she has the GS7 Edge and it only happens when i text her and it starts at 10:30PM messages get delayed but with the double texts they have always been like this. even when I had my N6 from T-Mobile. So now i'm not sure what to do, if a factory reset on my device or on her phone also or what....
Click to expand...
Click to collapse
Try turning on SMS over IMS. Enter *#*#4636#*#* in the dialer>phone information>Turn on SMS over IMS.
hawkswind1 said:
Try turning on SMS over IMS. Enter *#*#4636#*#* in the dialer>phone information>Turn on SMS over IMS.
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Click to collapse
okay i've turned on SMS over IMS I'll see how this works for a day or 2 thank you!
Tsuul said:
On my 6p, no matter what settings or apps used, I had mms and sms issues whenever I had wifi calling turned on. My issues were late and undelivered messages. Had to turn off wifi calling.
Click to expand...
Click to collapse
I don't have wifi calling on, and now I have issues with calls the phone call breaks up. And I will have to hangup and try and call her back but it goes straight to voicemail til I wait 5 minutes then call again and she said it was the same for her, when she tried to call me back. It would go straight to voicemail after the call breaks up and there is all this feedback.
My 6t is arriving tomorrow and I'm hoping when I pop my Sim in everything will work. But sounds like most people are having to call Verizon.
My question is, for those of you who've done this successfully, what did you ask Verizon to do? Sounds like most of the techs don't really know about this phone so I wanted to see if there were any key words or phrases to try and get everything working.
I did online chat. Explained that I had rebooted, factory reset, deleted app cache and cache partition. They sent me to tier 2 (actually had to call). On hold there now. Told them all my trouble shooting and told them that I needed CDMA-less provisioning. He said that sounded right and is supposed to be working on it now. It's taking forever though.
natypes said:
I did online chat. Explained that I had rebooted, factory reset, deleted app cache and cache partition. They sent me to tier 2 (actually had to call). On hold there now. Told them all my trouble shooting and told them that I needed CDMA-less provisioning. He said that sounded right and is supposed to be working on it now. It's taking forever though.
Click to expand...
Click to collapse
I've seen some people say that they dialed into the phone info and set network type as LTE only and it worked. Did you try that??
No, but I need to. They told me it would be fixed in 3 business days.
Well currently I'm on v20 RN mine 6t will be here tomorrow...hope it work right out box without issue but if not then got to fight with verizon :'))
Textra isn't working either. Any suggestions for 3 days until they get it fixed? My Pixel 2 XL is on swappa and my Pixel 3 XL needs to go back to Google for refund.
natypes said:
Textra isn't working either. Any suggestions for 3 days until they get it fixed? My Pixel 2 XL is on swappa and my Pixel 3 XL needs to go back to Google for refund.
Click to expand...
Click to collapse
What exactly isn't working with Textra? Is it just because of the issues with SMS through Verizon or is there a problem specific to the app?
So what exactly is the issue ? Do I need CDMA- less provisioning ? Or for it to be removed?
handman29 said:
So what exactly is the issue ? Do I need CDMA- less provisioning ? Or for it to be removed?
Click to expand...
Click to collapse
Most of the issues is one plus screwed up. They never gave vzw imei #'s for their Network. Either that, or vzw screwed up, and just didn't do it. Here I have a non working phone, and I'm supposed to wait up to 3 days, for Verizon to HOPEFULLY enter my imei into the system. Not happening, I am sending phone back. What a disaster. I wonder why I'm still on vzw. Nothing but headaches.
Here it is in a nutshell:
The 6T only supports LTE on Verizon's network. Verizon still uses CDMA for things like SMS on most phones. In order for their systems to use LTE for your SMS messages you have to have the "CDMA_LESS" provision added to your SIM card. In order to do this your phone must be registered correctly as a "ONEPLUS 6T" in their systems. It seems that either Verizon or Oneplus goofed and not all 6T's are in their system. If you phone registers as a generic device, they will not be able to add the "CDMA_LESS" provisioning.
For some, like myself, it was a simple call to tech support to add the CDMA_LESS provisioning since my phone registered properly on their network as a "ONEPLUS 6T 8/128". Those who's 6T's do not register properly due to their IMEI not being in Verizon's database will have to wait for it to be added.
clabern said:
Here it is in a nutshell:
The 6T only supports LTE on Verizon's network. Verizon still uses CDMA for things like SMS on most phones. In order for their systems to use LTE for your SMS messages you have to have the "CDMA_LESS" provision added to your SIM card. In order to do this your phone must be registered correctly as a "ONEPLUS 6T" in their systems. It seems that either Verizon or Oneplus goofed and not all 6T's are in their system. If you phone registers as a generic device, they will not be able to add the "CDMA_LESS" provisioning.
For some, like myself, it was a simple call to tech support to add the CDMA_LESS provisioning since my phone registered properly on their network as a "ONEPLUS 6T 8/128". Those who's 6T's do not register properly due to their IMEI not being in Verizon's database will have to wait for it to be added.
Click to expand...
Click to collapse
Unfortunately we are at their mercy. Alot of Imei number will get lost in the shuffle. I am just returning my 6t. Not worth the aggravation.
What happens when you go back to another phone with CDMA? Do you lose the provisions for it forever or do you gain access back?
Sent from my SM-N960U1 using Tapatalk
Verizon will be shutting down their CDMA network sometime in 2019. So in a year, this won't be an issue anymore.
oneandroidnut said:
What happens when you go back to another phone with CDMA? Do you lose the provisions for it forever or do you gain access back?
Sent from my SM-N960U1 using Tapatalk
Click to expand...
Click to collapse
Well, cdma does dtill work, but texts will not work if you only have cdma. Calls do though.
Had the no sms issue on one of my lines called tech asked them to provision cdma less feature they did and within a few second all my texts started flooding in. Been using it all day with zero issues.
Ok here's what I did;
Switch the verizon Sim to sim2 slot.
Call Verizon at 8009220204
Get to customer service option
Tell them about the sms issue and have them add cdma_less option
They will add in 5mins, then they will send sms to test.
All works now. Also, the visual voicemail is intergrated into phone app. No more another app like in Samsung.
Sent from my ONEPLUS A6013 using Tapatalk
I contacted Verizon today and told them "about the sms issue and have them add cdma_less option" like previously posted. She flipped the switch and had me reboot. Texts are working perfectly. Pretty easy fix. As always thanks for the info.
Had zero issues, followed the portion of the article here like a normal upgrade
https://www.droid-life.com/2018/11/06/oneplus-6t-verizon-sms-issues/
"My Verizon>My Device>Activate or Switch Device>Activate On an Existing Line"
punched my 6T imei in, swapped sim from note 9 into 6T and sms/mms sending and receiving working and over 100 mbps on first speedtest! Needless to say I am pretty happy so far!
Yamvmax1 said:
Unfortunately we are at their mercy. Alot of Imei number will get lost in the shuffle. I am just returning my 6t. Not worth the aggravation.
Click to expand...
Click to collapse
Seems I found an easy solution - I enrolled in Verizon Integrated Messaging. After 3 day's I got an SMS (and before that SMS did not work!) :
ZW Free Msg: Welcome to Integrated Messaging! Starting now, your messages will be synced across your Verizon Messages devices-including phone, web & tablet access! Visit www.vzw.com/vzmessages for more info.
And all SMS started to work over LTE!
Hello,
I know this has been touched on before but I have not seen anything recent about it and I just got this phone today and I have no incoming SMS. I have everything that uses data working fine (email, etc), and outgoing SMS, and incoming and outgoing calls are fine, but I am not getting ANY INCOMING SMS.
Used the SIM from the Google Pixel 2 XL that I had before this phone, went to the Verizon store, they put the OP 8 on my account with the correct IMEI from SIM slot 1 and it was able to pull my number over and everything else was working including 4g, but incoming SMS was/is not working.
Does anybody know why this is still going on, and how to fix it. Do I need to get a new SIM from a VZW corporate store? Do I need to tell them anything special like CDMA-less provisioning, and if so, do I tell the store employee that, or do I have to call tech support?
Also just so you know I also tried another sim from another phone number on my account and it also does not receive incoming SMS, everything else works fine on that sim and number also.
Thanks guys, really don't want to have to take this phone back!
I had the exact same problem with my one+ pro on Verizon as well. I ended up going back to a corporate store and they just gave me a new sim card with a 5g logo on it and all seems to be well again. I can finally receive text messages again.
You need them to put CDMA-LESS on your account. It basically makes all your SMS and not just voice, etc to go across LTE instead of defaulting back to CDMA for incoming txt messages. Once you do that, BOOM, it'll work. I've had more success chatting with support than going to the stores to get it done. If the person you're talking to doesn't understand CDMA less, disconnect and try again.
Hey everybody, just wanted to let you know that I got it figured out by calling support and getting someone who knew what CDMAless was and they provisioned that and it works now. Although what is weird is that it only works with googles messaging app, not the default app.
This should be stickied
LiquidHonesty said:
You need them to put CDMA-LESS on your account. It basically makes all your SMS and not just voice, etc to go across LTE instead of defaulting back to CDMA for incoming txt messages. Once you do that, BOOM, it'll work. I've had more success chatting with support than going to the stores to get it done. If the person you're talking to doesn't understand CDMA less, disconnect and try again.
Click to expand...
Click to collapse
I spent at least an hour on the phone with two levels of Verizon support trying to resolve the problem of not receiving texts. Verizon supports has to add the "CDMA-less" tag to your account and device. After this is done, the phone and texts work flawlessly.
---------- Post added at 02:08 PM ---------- Previous post was at 02:05 PM ----------
wdarea51 said:
Hey everybody, just wanted to let you know that I got it figured out by calling support and getting someone who knew what CDMAless was and they provisioned that and it works now. Although what is weird is that it only works with googles messaging app, not the default app.
Click to expand...
Click to collapse
it works for the default messaging app as of yesterday
I just went through all of this with Verizon. Because of the pandemic getting through to customer support is quite difficult. The only way I can get through was with Facebook messenger, and the link that they sent so I could verify my account was broken. Finally they called me and it took a whole 10 seconds to fix this. Too bad it took 2 days to get ahold of somebody so I can get it fixed..........
Sent from my IN2025 using Tapatalk
Lmao. Now go enjoy that badboy
FernBch said:
I just went through all of this with Verizon. Because of the pandemic getting through to customer support is quite difficult. The only way I can get through was with Facebook messenger, and the link that they sent so I could verify my account was broken. Finally they called me and it took a whole 10 seconds to fix this. Too bad it took 2 days to get ahold of somebody so I can get it fixed..........
Sent from my IN2025 using Tapatalk
Click to expand...
Click to collapse
bkrickles said:
Lmao. Now go enjoy that badboy
Click to expand...
Click to collapse
I am. Lol
Updated to 10.5.13, just waiting for the kernels to catch up. [emoji16]
Sent from my IN2025 using Tapatalk
LiquidHonesty said:
You need them to put CDMA-LESS on your account. It basically makes all your SMS and not just voice, etc to go across LTE instead of defaulting back to CDMA for incoming txt messages. Once you do that, BOOM, it'll work. I've had more success chatting with support than going to the stores to get it done. If the person you're talking to doesn't understand CDMA less, disconnect and try again.
Click to expand...
Click to collapse
I just tried this, and the person claimed they had added it, but it definitely did NOT work, at least not while I had the 4G SIM installed. However, my OnePlus 8 5G UW had come with a new Verizon 5G SIM in the box, so we had them activate that new 5G SIM, at which point yes, everything started working. So Verizon really wants you to switch to a 5G SIM.
brillb said:
I just tried this, and the person claimed they had added it, but it definitely did NOT work, at least not while I had the 4G SIM installed. However, my OnePlus 8 5G UW had come with a new Verizon 5G SIM in the box, so we had them activate that new 5G SIM, at which point yes, everything started working. So Verizon really wants you to switch to a 5G SIM.
Click to expand...
Click to collapse
Big red must have changed tactics. I had this problem last September I think it was, it took a couple of phone calls to Verizon but they added CDMA less to my account and then they said they had to send some data to my phone or reactivated or something like that, but anyway I have not had this problem since then.