Database Users

Not so Good News for Us

Per my chat this morning:
GeraldC: I have checked on the order details and I can see that yes, your current order is being back ordered. Due to the high demand of the device our inventory isn't able to suffice all order from activations and upgrades. The estimated delivery date is 6 weeks from the date the order was made.
You: wow, will it be better to get it from the store?
GeraldC: That depends on the available inventory on our store, you can head to the nearest store on your location to check if there's available one.
You: when are the stores supposed to get them?
GeraldC: Usually if a store runs out of stock, the estimated delivery date is 6 weeks as well since the device is ordered and coming straight from the manufacturer.
You: Do you know when the stores will begin to receive them?
GeraldC: As of now the information is not made available for us, it would be best if you head to the nearest store so that they can give you specific date based on the day when they have made an order for their inventory.
Take it for what it's worth...

when did you pre-order yours? Mine also says backorder but what's crazy is mine went from pending shipping to backorder.

When was your pre-order date?
---------- Post added at 07:37 AM ---------- Previous post was at 07:35 AM ----------
And what inspired your "chat"? Any indication on your online status that prompted you to call in or just curious?

My pre-order date was the 25th at like 7am.

I couldn't get the system to work the first couple days...didn't pre-order till the 27th... order says processing

Are you sure he/she wasnt talking about the iphone 6?

sic_lic1o1 said:
Are you sure he/she wasnt talking about the iphone 6?
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Yeah, was thinking the same.
Sent from my SM-N900T using XDA Free mobile app

csmits said:
Yeah, was thinking the same.
Sent from my SM-N900T using XDA Free mobile app
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Hope your right. I went to my local t mobile store on Saturday and the rep told me that my note 4 should be delivered on the 16th or 17th. He said he was pretty confident of that. Sidenote.. on my order status page under order history it does say backorder where it use to say pending shipping.....hopefully that's because it is not available yet.

I order mine by 9:06 am that day.
I doubt not many people would want a phone this big + its not an apple.

JDogg5281 said:
Hope your right. I went to my local t mobile store on Saturday and the rep told me that my note 4 should be delivered on the 16th or 17th. He said he was pretty confident of that. Sidenote.. on my order status page under order history it does say backorder where it use to say pending shipping.....hopefully that's because it is not available yet.
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Mine doesn't say backordered, but it really doesn't matter. Their whole system is messed up.

I preordered mine Sept. 27th. Then on Oct. 3rd my status went to being processed and on back order. That's when I did an online chat and I posted the results in the OP. This is for the Note 4.

so when do the stores actually get them? i want to get mine from a store and not online.

fcortes626 said:
so when do the stores actually get them? i want to get mine from a store and not online.
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Oct 17

Stores get them sometimes a full week before release dates. Sometimes they even do a "soft release" when they have it in stock but not on display. You have to know they have it in stock and request it though and there is no way to know that unless a rep tells you or you are in there asking every day.
I got my vibrant (sgs1) this way.... was in store looking to upgrade from my G1 to a g2... saw someone looking at a vibrant right next to me playing Avatar on it n I was like.. "ummmmmm, what phone is that?" Told it was a vibrant, not officially on sale till the next week but I could get it now if I requested it by name cause they had them in stock and were doing a "soft release".

nice thats next friday. hopefully they dont sell out.

same thing happened last year which is why I just go to the store...usually a small line, but you will get one (this is not the iphone)
their online system is whack

I pre ordered on the 24th, mine says "pending shipment"

Dumb, useless thread is dumb, useless.

DrexelDragon said:
Dumb, useless thread is dumb, useless.
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Dumb, useless comments are dumb, useless.

It is a mess.
Yea, I don't think I'm going to pre-order again in the future, this whole process does seem messy.
For my situation, I have a 4 Year Anniversary so I decided I'd get us a pair of Note 4s. I called the rep and one I was just going to order on my account and the other I was just paying outright for it. Well the rep couldn't process them both at the same time because it triggered some fraud warning. (Oh I was also ordering one of the WiFi calling routers). So after a bit of a hold she came back and said she would have to separate each item and buy them on separate days.
So that day I got the Black one ordered, the next day she called back and got the white one ordered, and finally the 3rd day she called back to order to the WiFi calling router. At that point everything looked great, all orders pending, I was a happy camper (though still wasn't liking the fact that it appears I would get it a couple days after release due to shipping, which after reading the posts here seems like that might be debatable and they might actually arrive early).
Well fast forward a couple days, I was checking the orders cause I'm crazy and impulsive like that and just noticed an update. On my Black N4 and Router they both say 'Pending' still. My White N4 however is now saying backorder! Having a bit of a freakout cause its an anniversary present and timing is critical. And to make matters worse, everyone I seem to talk to says something a bit different and so I've come to the conclusion that nobody really knows. Some say 'Oh our system just says that, but there will be plenty available' or 'I'm sure it will still be sent on time because we haven't had that many orders come in' to 'Oh, yes there has been a very high demand, maybe you can give the one that does make it and yours will just have to wait' or 'The system had a minor glitch and has now been corrected, because of this we now have an update on our stock and thus many orders have been changed accordingly'.
Sooooo yea. Here is keeping my fingers crossed, but just wanted to share that on my account I have two order and one says Pending and the other says Backorder.
Edit: Just to let you know this order process was on 9/24 (black one), 9/25 (white one), 9/26 (router).

Best Buy

Anyone think they might screw up as bad as they did with the note 4 preorder/launch? I bought mine online earlier this week. Think it will be there tomorrow? When and where do I get my $100 gift card?

They gave me a paper gift card right at the mobile counter when i picked up my phone. They had trouble finding my order, but eventually found it. They weren't really sure what provider's phone got release on what day, but overall it wasn't too bad. Used the gift card to buy some accessories while i was there.

steveperrry said:
They gave me a paper gift card right at the mobile counter when i picked up my phone. They had trouble finding my order, but eventually found it. They weren't really sure what provider's phone got release on what day, but overall it wasn't too bad. Used the gift card to buy some accessories while i was there.
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Is it June 5th already where you are or did they let you have it early?

Hah nevermind i forgot different carriers are doing different days duh

I don't have much faith right now. I sure hope that changes in the morning and I get a confirmation email that my order is ready.
I pre-ordered 2 phones, 1 on May 29, another on May 31.
I called today about 4 pm and the guy told me that pre-ordering doesn't guarantee that I get the phone on a specific day, just that it's on order. I just said that would he very disappointing and hung up.
I called again about 8pm and was told they have received phones and are still going thru them and that if mine came in I would get the email once it's scanned. I guess that's better than the earlier info.
Of course, the day I ordered the first phone, neither rep working knew when the phone was released and neither one about the gift card. I had to tell them about both so clearly not many people, if any, had ordered a phone in store prior to me.

I ordered mine early this week online and it said I'd be getting it by tomorrow, white version that is. We shall see if it holds to be true or if I have to wait another day.
Sent from my HTC6435LVW using XDA Free mobile app

I hope its there tomorrow

I went in today to check out a floor model and said they were for sale today. I ended up buying one. They also put the gift card on an actual card instead of the paper one.
Went in to check it out... Ended up walking out with a phone. Pretty good deal with the gift card plus the battery/SD card from lg. This screen puts my nexus 6 to shame.
Sent from my LG-H810 using Tapatalk 4

Ordered on the 28th and they still haven't ship my white Verizon G4, hoping they ship it by tomorrow for it to arrive next week.

I pre-ordered my Verizon Metallic Gray G4 on May 22nd and it is supposed to get here tomorrow (June 5th) but I have not received any kind of email confirmation. So while I'm optimistic, I don't have much hope with their shipping atm.
When I check order status online, i see: Order Status:: 1 item(s) - Order in process of being fulfilled.

Sher The Love said:
I went in today to check out a floor model and said they were for sale today. I ended up buying one. They also put the gift card on an actual card instead of the paper one.
Went in to check it out... Ended up walking out with a phone. Pretty good deal with the gift card plus the battery/SD card from lg. This screen puts my nexus 6 to shame.
Sent from my LG-H810 using Tapatalk 4
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As Much as I love my N6, This screen is beautiful! I loved the Stock Android/ Front Speakers but the phone was too big for me. This is perfect.

I pre-ordered last week from Best Buy, I'm getting mine shipped today.

scrillakev said:
I pre-ordered last week from Best Buy, I'm getting mine shipped today.
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Did you get an email about shipping or anything?

Ordered the Titanium Black (is it leather?) Verizon model last week, it shipped today and should arrive tomorrow.
Which is awesome, since I selected the free shipping option.

I asked about the titanium black since they kept changing the verbage back and forth between "Metallic Gray" and "Titanium Black". I thought maybe it could be the leather as well. But unfortunately I found out that both of those have the same SKU Number. So both actually Metallic Gray, but Best Buy doesn't know how to post the right info.
If you also look at the pictures, there are pictures of the metallic gray. Although there are some group pictures with the blue and black leather together, but mostly the metallic gray. Sorry to burst your bubble

woozzy101 said:
Did you get an email about shipping or anything?
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Yep, got the email yesterday afternoon saying its ready to be picked up by UPS and now its in my city awaiting delivery.

When I picked shipping options it said home delivery on something like June 10th or in store pickup on release day. I'll find out in a few hours when they open. If I dont get it today I'll have to promise myself no matter how much free stuff they offer never to pre order from them again.

Got mine yesterday
Preordered on 5/28, picked up my VZW G4 yesterday. The usual cluelessness you expect from Best Buy, but no real hassles.
No, sorry to say that the Titanium black/gray/whatever is not leather. May be picking up a new backing at some point, but for now this is good. Very disappointed that there's only the one Verizon tramp stamp on the back and nothing on the front. How will I remember what carrier I have without reminders stamped all over my phone?
Got a paper "gift card" too, which I thought I might need to wait for.

I got an emailed saying they were delayed. And then like 90 minutes later an email saying pickup was ready. But no matter, I cancelled to do the leather version direct with Verizon which ended up cheaper.

Lock-N-Load said:
I got an emailed saying they were delayed. And then like 90 minutes later an email saying pickup was ready. But no matter, I cancelled to do the leather version direct with Verizon which ended up cheaper.
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I tried the Verizon store route, but they didn't have any of the leather ones on hand. I paid full retail price to keep my unlimited data plan.
Called Best Buy support yesterday to see where my phone was, and the rep was saying it was "on hold for release." I tried going into the store at noon to see if it was in, and the two people I talked to didn't have a clue. A half hour after leaving the store, I got the email saying my phone was ready for pick up.
Go all the way back to Best Buy, and the person I talked to this time, said the phone wasn't being released until today, the 5th. I asked him why I received the email, and why on the website it showed I could Pick Up today. His response, "that is just a glitch in the system, and he is not authorized to release the phone until he gets the okay from LG."
After suppressing a meltdown, I, as calmly as I could, asked him to show me where it is saying June 5th. He pulls it up (Sprint and AT&T variants), "see right there." I told him to scroll down to the Verizon ones, and I pointed out that it wasn't displaying the same thing. So, after he makes some calls, and walks around the store for 20 minutes, he magically finds the phone.
Then, another 30 minutes of getting the $100 gift card issue worked out, since I wasn't activating the phone at the store. Thankfully, the 5th person of the day handling it was able to make it happen. I had to "return" the phone, and re-purchase in order to get it.
After wasting about 4 hours of my life trying to get this phone (my credit card company initally rejected the online purchase), would have been better off paying the extra $36 at Verizon (full retail is at $549, versus Best Buy's $609). I actually tried pre-ordering the black leather one through Verizon, but I was unable to, even after calling Verizon directly (system error whenever they tried completing the purchase).
/end rant

Historically, when do samsung preorders ship?

I ordered a s7 edge through verizon but I have an issue with the delivery date. They are saying they should hit the stores March 11, but I will be in Texas for my Sister in laws wedding from March 9th until the 12th. So the issue is should I keep my delivery for my home in Colorado or have it sent to Texas.
Do the preorders usually go out early? I would think it would only be fair if people who pre-ordered to get it before people can get it at the stores.

Well for T-Mobile USA they sent the S6 a week early for some users. Verizon tends to be on the dot maybe a day early in most cases.

Anyone know how BestBuy handles pre-orders for online shipping?
IIRC, I pre-ordered the s6 edge last year from Verizon (online) and it came 1 day before the release date.

Follow my preorder thread in the discussion threads, I'll update it as soon as any news about early devices being shipped pops. Verified news, not he/she says.
Last year tmo sent devices a week early so I'd imagine the same again regardless.

Thanks for the input! I think I will just have it sent there in hopes that it will be there a little early. They can ship it to me if it gets there late. Man would that drive me crazy though.
I hate that you have to wait until you get your phone to sign up for the VR gear. They said they have limited supply. Since it is going to other countries and carriers first I should hope there will be some left if I get mine a day late or something. One of the main reasons I ordered it was for the VR gear and I would be super ticked if they ran out!

http://www.roadtovr.com/up-to-30000...ll-come-with-us-s7-pre-orders-starting-today/
I am a little bothered by this article saying there will only be 300,000 VR units given in the US. I wonder how many pre orders there will be. I think you receive a VR gear based off of what number you are in the pre order list, not whenever you happened to get your phone. If you get yours late, you might miss your shot. But the way they are advertising it makes it seem like nearly everyone will get one. I hope that is the case.

Dirtdawg57 said:
http://www.roadtovr.com/up-to-30000...ll-come-with-us-s7-pre-orders-starting-today/
I am a little bothered by this article saying there will only be 300,000 VR units given in the US. I wonder how many pre orders there will be. I think you receive a VR gear based off of what number you are in the pre order list, not whenever you happened to get your phone. If you get yours late, you might miss your shot. But the way they are advertising it makes it seem like nearly everyone will get one. I hope that is the case.
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I'm sure there will be a lot of cancellations if this is the case.

My AT&T preorder says shipping on the 7th to arrive on the 8th. Many sites are reporting preorders will be out 3 days early from the official launch on the 11th.

I just talked to 2 verizon reps and the first one said the phone should arrive on the 11th, and the other checked with her manager and said it would ship out on the eleventh and not arrive until the 14th. To me it makes no sense that the people who preordered will get there phone 2 days after the phone comes out in the store.
I am not throwing any fits because it is unfair, but this is a issue for me because I don't know where to have the phone shipped. And like my earlier post said, it seems that they are only giving out around 300,000 VR Gears, so if I am a couple days late getting it, I may lose my chance at getting the VR gear. ?

Dirtdawg57 said:
Thanks for the input! I think I will just have it sent there in hopes that it will be there a little early. They can ship it to me if it gets there late. Man would that drive me crazy though.
I hate that you have to wait until you get your phone to sign up for the VR gear. They said they have limited supply. Since it is going to other countries and carriers first I should hope there will be some left if I get mine a day late or something. One of the main reasons I ordered it was for the VR gear and I would be super ticked if they ran out!
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That's incorrect. You can input your invoice that you purchased a device starting March 3rd on Samsungs website, I forgot where I found this information but if I remember I'll link it
Sent from my SM-T810 using Tapatalk

Shoulon said:
That's incorrect. You can input your invoice that you purchased a device starting March 3rd on Samsungs website, I forgot where I found this information but if I remember I'll link it
Sent from my SM-T810 using Tapatalk
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Please do let me know! I keep hearing that you need your phone to do it. My receipt from Verizon does not have any info about the phone other than what it is, and the pre order number.

http://www.androidpolice.com/2016/0...ear-vr-with-purchase-of-galaxy-s7-or-s7-edge/
This makes it seem like you will need your phone. I sure hope there are plenty of VR units to go out to all the preorders. If not, there may be a lot of angry people.

Dirtdawg57 said:
Please do let me know! I keep hearing that you need your phone to do it. My receipt from Verizon does not have any info about the phone other than what it is, and the pre order number.
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Link is here: https://promos.samsungpromotions.com/GearVR

I pre-ordered from Best Buy so they will ship the VR with the phone. Also getting a free 64gb SD card.

My S6 edge was delivered on March 30th (T-Mobile), and (I think) the release date was somewhere around April 10th. So, don't be too surprised if you get a shipped confirmation email in the next week or so.

Also plan on getting mine through BestBuy. Seems like less of a hassle than waiting "4-6" weeks for the GearVR to come in.

That does sound nice, but I didn't really want to fork out 300 and be stuck in a contract. I might contact samsung and verizon and try to get some assurance that there will be enough to go around. Otherwise, I might cancel and hold out to see what the V10 sequel has in store.

Dirtdawg57 said:
That does sound nice, but I didn't really want to fork out 300 and be stuck in a contract. I might contact samsung and verizon and try to get some assurance that there will be enough to go around. Otherwise, I might cancel and hold out to see what the V10 sequel has in store.
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You can buy phones at BestBuy without a contract, that's what I'm doing.

shadow82x said:
You can buy phones at BestBuy without a contract, that's what I'm doing.
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You have to pay full price though right?

Shoulon said:
That's incorrect. You can input your invoice that you purchased a device starting March 3rd on Samsungs website, I forgot where I found this information but if I remember I'll link it
Sent from my SM-T810 using Tapatalk
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Dirtdawg57 said:
Please do let me know! I keep hearing that you need your phone to do it. My receipt from Verizon does not have any info about the phone other than what it is, and the pre order number.
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ericzhf said:
Link is here: https://promos.samsungpromotions.com/GearVR
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That link actually proves that you need the IMEI and WiFi address.
First, they mention in the text on that page that you need to fill out the form and submit a receipt. That doesn't say what info is required for the form so it does not suffice as a counter-example, nor any evidence that the receipt is the only information you need.
Secondly, that page provides a link to the actual terms and clicking through you can see that the section on submitting the claim explicitly lists the IMEI number (3.b.iii) and the WiFi MAC address (3.b.iv) in addition to the receipt.
So, IMEI and WiFI MAC are certainly required to claim the Gear VR...

Free Gear VR - How to claim!

Claim here: https://promos.samsungpromotions.com/gearvr/Mobile

You wait until 3/4 for the website to go live. Also that reciept isn't going to help you fully. You still need the Mac Address. So either way you still have to wait for the phone.

Tidbits said:
You wait until 3/4 for the website to go live. Also that reciept isn't going to help you fully. You still need the Mac Address. So either way you still have to wait for the phone.
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Gotya thanks!!

Don't forget

I hope they accept screen shots of receipt cuz I bought mine online

JoshuaFCB said:
I hope they accept screen shots of receipt cuz I bought mine online
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Same! i feel like very few people go in a store just to preorder, ya know? If you're preordering a smartphone, you most likely have internet access, ergo, not getting a paper receipt

Yes they allow screenshots of the receipts. I did that last time with the Note 5 for the free Netflix.

On sprint you have to add the gear vr manually or purchased manually and the CS said it comes together as a package.

jhun80 said:
On sprint you have to add the gear vr manually or purchased manually and the CS said it comes together as a package.
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This. I just ordered two S7 Edges to get one half off and when I added the Gear VR it zeroed out. Only thought it would work for one VR but I decided to add another and still $0. It wasn't til I added the 3rd VR that the price went up.
Sent from my SM-N915P using XDA Free mobile app

I pre-ordered from Best Buy online, and it appears that the two free items are coming to me from Best Buy directly.

I received my phone and have to wait till the 4th. The Samsung offer website only allows me to input my email to be notified when it's up I guess.

Looks like I will be out of town the week the vr form is open and when the phone comes in from att. Do I need the phone or can I use the emailed receipt? If I need the phone will they keep allowing the orders to come in for the free vr till the end date since I will be out of town?
Sent from my SAMSUNG-SM-N920A using Tapatalk

DLovo313 said:
I received my phone and have to wait till the 4th. The Samsung offer website only allows me to input my email to be notified when it's up I guess.
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Just got my S7 Edge today and had the same experience trying to claim the perks. Nice to find this thread and that I am not alone in trying to figure this out.

Its always better to buy in a shop , mainly because you get to see the phone in real life , plus if there is something wrong with the phone you swap it on the spot , also shops have coupons to claim the free vr as well
Sent from my Nexus 6 using Tapatalk

peekie said:
Its always better to buy in a shop , mainly because you get to see the phone in real life , plus if there is something wrong with the phone you swap it on the spot , also shops have coupons to claim the free vr as well
Sent from my Nexus 6 using Tapatalk
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Well if t-mobile gave us our pre-order phones in store 2 weeks before the official release date that would be great but we all know that's not happening.

Website is live to claim the VR. Just finished the process. Make sure to have a copy of receipt for final steps.

Jayster0966 said:
Website is live to claim the VR. Just finished the process. Make sure to have a copy of receipt for final steps.
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I was actually coming on here to post the same thing. I attached my signed lease agreement... I hope they accept that.
Sent from my S7 Edge using XDA Labs

I attached my purchase confirmation email from T-Mobile. It has all of the information they should need, hopefully that works.

I just submitted as well. I printed my payment processing email from T-Mobile to a PDF file as my receipt and listed the date that they charged me as the date of purchase (transaction date as listed in the email) - it wasn't clear if they wanted the order date or the date that the purchase was actually processed so I went with the latter. Hopefully they spot both dates when they go to match it up.

I just completed my claim form as well.
I know someone is going to ask so you need 4 things to process the claim:
-Date of Purchase
-IMEI (In Settings>About Phone)
-Wi-Fi MAC ADDRESS (In Settings>About Phone)
-Photo of your Receipt (I sent a PDF of a email I got from t-mobile that says "Here's your Receipt" which includes the information they request on the receipt being, Qualifying Purchase or Lease, Date of Purchase or Lease within the purchase period, and the Name on the Receipt must match the name on the offer claim form.)
https://promos.samsungpromotions.com/gearvr/Mobile

Just Received Gear VR Promotion 3/24/16

I received the e-mail yesterday that I was confirmed and approved for the Samsung Gear VR promotion and that it should ship around April 1st 2016. FedEx just dropped off the package to me here at home and I am pleasantly surprised that it came over a week early..definitely wasn't expecting it today..Glad I worked from home today...Be on the lookout out if you are expecting the VR Promotion guys!!

And it is ever so cool to play with! I'm not a gamer and there is a ton of other content. Both free and pay. Here's an article with some recommendations. Try the 360 photos thing by Getty. Nice tour of Rome and other cities and nature and more.
http://www.wareable.com/vr/best-sam...s-demos-and-experiences-to-download-first-816
Sent from my SAMSUNG-SM-G935A using Tapatalk

Nice! When did you submit your info to Samsung?

Mine arrived too. I listed it for sale right away before the market is flooded.
My Oculus Rift CV1 arrives next week and HTC Vive perhaps a week after that
The GearVR is gimmicky at best, nothing compared to the full-blown VR experience because it doesn't have positional tracking. When you lean in closer to objects, nothing happens. The FOV also is too narrow so you see black bars at the edge of your screen. The 360 videos are a blurry mess. I had a GearVR last year and sold it after using it once (I already had an Oculus DK2 for a full year before trying that).
Oculus Home is very slick though, but it'll be on the Rift CV1 as well.
If you try your GearVR and are disappointed, just remember that the full-blown PC version is at least twice as more immersive. I think mobile VR will catch up within a few years.

I received the email from Samsung yesterday that my order was placed to delivery on 04/01 and today I got the track number from FedEx and should get it tomorrow..
Sent from my Galaxy S7 edge

King Fox said:
Nice! When did you submit your info to Samsung?
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3/4/16..just a few days after I received my preorder

I got the approval of claim confirmation on Tuesday (Mar 22)
But up to now, I haven't receive it yet.

No matter how many times i submit a receipt they say it's not enough to verify purchase. I gave up on it

I bought a SM-935F off eBay and submitted for the free Gear VR. The appeal will probably be rejected but no loss in trying I guess.

I got mine today but the game bundle is nowhere to be found. I checked under library not installed and that section doesn't exist.
Sent from my SM-G935T using Tapatalk

Semantics said:
I got mine today but the game bundle is nowhere to be found. I checked under library not installed and that section doesn't exist.
Sent from my SM-G935T using Tapatalk
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Mine appeared at the bottom of the main page of the Oculus app after I created an acct..6 games

datgoldmember said:
Mine appeared at the bottom of the main page of the Oculus app after I created an acct..6 games
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Thanks. Nothing showing up for me, though. I created a support ticket with them so hopefully I'll hear something before April 20th when the claim ends.

I sold mine half price. Tried it 3 times and I got sooo motion sickness. I was about to trow up like 2 hrs after each use.
I had the same problem with oculus rift dev kit.
Need much higher refreshrate for VR to be of any use for ppl like me.

Semantics said:
Thanks. Nothing showing up for me, though. I created a support ticket with them so hopefully I'll hear something before April 20th when the claim ends.
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Dang man sorry about that...hopefully they fix it for u asap..I included a screenshot so u see the games that are being offered