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So last year I bought this Galaxy Tablet, and I've have loved it. Problem is, after the ICS update it developed a problem.
I would get a red x over my battery icon and the recharge rate would drop dramatically. After dealing with the foreign customer service crew, repeating my story about 5 times, I was finally allow to send the tablet back to Samsung for a repair. Two weeks went by, and finally I got my tablet back. First thing I did was plug it into my dock station.
Red X over the battery.
Took the tablet to Best Buy thinking perhaps my cable was bad, but still, red x over the battery.
Called Samsung again, foreign customer service is awesome, I had the guy inform me that this issue is a normal issue and not something Samsung delt with. Really? If it's not something Samsung deals with why did they repair it the first time.
So I told him if they were not going to stand behind their product that I'd just revert it back to the Gingerbread OS, to which I was informed I couldn't do. LOL.
I never did get an answer to what Samsung did with my tablet while they had it.
So after finally dealing with two other Foreign correspondents, I finally was able to send my tablet back to Samsung for round 2 of repairs. This time it appeared that they replaced the 30 pin input jack, something I found to cost a couple hundred dollars to buy outright, and received my tablet back about a week later. This was of course after the warranty ran out and they tried to back out of the repair completely.
So the tablet arrived, plugged it back into my dock.
RED X ON THE BATTERY.
Seriously? I mean wth did they do to my tablet while it was there? So this time, I called them again, and they have decided to give me a full refund of my Purchase.
So after a year, I'll be getting 500 bucks back.
Bottom line, don't deal with the foreign crew, ask for executive customer service. That will get you to the Americans, who actually make a valid effort to help.
I wasted a ton of time dealing with those guys.
bertacolypse said:
So I told him if they were not going to stand behind their product that I'd just revert it back to the Gingerbread OS, to which I was informed I couldn't do. LOL.
Click to expand...
Click to collapse
Well considering this device never ran gingerbread, he's correct
Sent from my Droid DNA
bertacolypse said:
So last year I bought this Galaxy Tablet, and I've have loved it. Problem is, after the ICS update it developed a problem.
I would get a red x over my battery icon and the recharge rate would drop dramatically. After dealing with the foreign customer service crew, repeating my story about 5 times, I was finally allow to send the tablet back to Samsung for a repair. Two weeks went by, and finally I got my tablet back. First thing I did was plug it into my dock station.
Red X over the battery.
Took the tablet to Best Buy thinking perhaps my cable was bad, but still, red x over the battery.
Called Samsung again, foreign customer service is awesome, I had the guy inform me that this issue is a normal issue and not something Samsung delt with. Really? If it's not something Samsung deals with why did they repair it the first time.
So I told him if they were not going to stand behind their product that I'd just revert it back to the Gingerbread OS, to which I was informed I couldn't do. LOL.
I never did get an answer to what Samsung did with my tablet while they had it.
So after finally dealing with two other Foreign correspondents, I finally was able to send my tablet back to Samsung for round 2 of repairs. This time it appeared that they replaced the 30 pin input jack, something I found to cost a couple hundred dollars to buy outright, and received my tablet back about a week later. This was of course after the warranty ran out and they tried to back out of the repair completely.
So the tablet arrived, plugged it back into my dock.
RED X ON THE BATTERY.
Seriously? I mean wth did they do to my tablet while it was there? So this time, I called them again, and they have decided to give me a full refund of my Purchase.
So after a year, I'll be getting 500 bucks back.
Bottom line, don't deal with the foreign crew, ask for executive customer service. That will get you to the Americans, who actually make a valid effort to help.
I wasted a ton of time dealing with those guys.
Click to expand...
Click to collapse
Sorry to hear about your inconvenience but the Galaxy Tab 10.1 was launched with 3.1 and up dated to 3.2 before 4.0. Both the said versions are called Honeycomb. Gingerbread is 2.3.
Sent from my Xperia Pro using xda app-developers app
Gingerbread LOL
Sent from my GT-P7510 using xda app-developers app
Sorry, I meant honeycomb, ive never claimed to be a pro.
Sent from my SCH-I535 using Xparent ICS Tapatalk 2
Glad you got your money back though!
Does Samsung handle customer service for the Tab 10.1 differently than the Samsung Galaxy phones? I cracked the screen to my GS III phone and the tech support people (and location I sent it to) were both in Texas.
Sorry but the dock was connected to your pc with USB?
Than the red X in your battery is normal USB charing is not supported on stock samsung rom's
And you have bringed it back realy?
Samsung service should know that
safariking said:
Sorry but the dock was connected to your pc with USB?
Than the red X in your battery is normal USB charing is not supported on stock samsung rom's
And you have bringed it back realy?
Samsung service should know that
Click to expand...
Click to collapse
He took it back to best buy.
I assume the tried it there as well with a charger?!
Ok guys, My Nexus 7 (8GB) had that issue where it dies, and will not come back on. So I called Google, and got the ball rolling on getting a replacement yesterday. I've sent mine back today, and I was reading on these, and other forums that people usually got there Tracking number same day as they ordered the replacement. I have only received a receipt, and the replacement tablet has not shipped yet.
So I'm wondering since the 8GB version isnt available for sale anymore according to Google Play will I have to wait longer. Am I panicking prematurely? Also when it does ship, is it just standard ground shipping or 2 day air?
Thanks guys, I'm going crazy without my N7. lol
Please someone answer?
Saberwulfe said:
Please someone answer?
Click to expand...
Click to collapse
I got my tracking number a few days later.
Sent from my Nexus 7 using xda premium
Saberwulfe said:
Ok guys, My Nexus 7 (8GB) had that issue where it dies, and will not come back on. So I called Google, and got the ball rolling on getting a replacement yesterday. I've sent mine back today, and I was reading on these, and other forums that people usually got there Tracking number same day as they ordered the replacement. I have only received a receipt, and the replacement tablet has not shipped yet.
So I'm wondering since the 8GB version isnt available for sale anymore according to Google Play will I have to wait longer. Am I panicking prematurely? Also when it does ship, is it just standard ground shipping or 2 day air?
Thanks guys, I'm going crazy without my N7. lol
Click to expand...
Click to collapse
It's going to be 2 days air. After you use the RMA link to make the pending purchased, you will just need to wait it to be shipped. It's gonna arrive your house in two days "only" when the device is shipped from their warehouse. You just need to be patience. As long as you order the replacement, it will come to you.
zxcv106106 said:
It's going to be 2 days air. After you use the RMA link to make the pending purchased, you will just need to wait it to be shipped. It's gonna arrive your house in two days "only" when the device is shipped from their warehouse. You just need to be patience. As long as you order the replacement, it will come to you.
Click to expand...
Click to collapse
Ok so I can expect it to take longer because they no longer sell the 8GB version, right? I placed my order on the 13th, and the receipt email says its going to be a new 8GB. I wonder how they will get an 8GB if all they make now is 16GB and 32GB? lol
Also I shipped my defective tablet off, and it has already reached its destination. Will this perhaps speed things up?
I really need my tablet asap. ;-(
Still hasnt shipped. I ordered on the 13th, and today is the 15th. Should I call?
You'll probably get a refurbished 8gb model. I'm sure they have a stockpile of those.
Sent from my LG-VM670 using Tapatalk 2
Did anyone else have an issue getting the “Free Bumper” from Google when ordering your Nexus 4?
My wife ordered my Nexus 4 for Father’s Day a few weeks ago, maybe a few days or so after the promotion started. I didn't get a bumper with it so she called and was basically told it was a “while supplies last” promotion and they have run out. Yet, they are still advertising the promotion and seems like they have plenty of bumpers in stock on the Play store.
What’s the deal Google?! Seems pretty shady to me.
I got mine in the same package as with my N4. No trouble at all. Don't know what happened for you.
Ordered mine last Saturday and got it today, white with bumper.
No problems here man. Got mine about 2 weeks ago.
Sent from my Nexus 4 using xda premium
I'd send an email and/or call again and politely explain the issue. Let them know that plenty of people ordered after you and received the free bumper so you see no reason why you shouldn't have received one. Tell them you'll be glad to provide information showing you purchased the phone during the promotion as well.
Chances are you will just get the run around but in my experience being overly polite in these situations works out in your favor. Good luck!
The free bumper is just for the white nexus 4 in the US right?
Sent from my Nexus 4 running Android 4.2.2
So get this, I called Google last night and they flat out refused to just send me a bumper even though we purchased the Nexus 4 within the promotion period. They claim there was no availability when they shipped my phone even though they have stock now and there are plenty of other people who ordered around the same time I did who got theirs, basically I think they just screwed up my order and don’t want to admit it. So I escalated to a supervisor and he still refused to simply send me a bumper, HOWEVER, he said I could remorse return my Nexus 4 and they will cover the return shipping and waive the restock fee and I can just order another phone! Why not just send me the stupid $20 bumper Google!? This route is going to cost you waaay more than if you were to just ship me a bumper! What the heck!?
gbatt said:
“while supplies last”
Click to expand...
Click to collapse
Nope, came in the same box.
Got it yesterday.
It's not that big of a deal. I don't care that I didn't get one.
Sent from my Nexus 4 using xda premium
I had the same issue and got the same response. It seems to be some kind of policy of theirs that you have to return the device to get a new one with the bumper, which sucks but i guess we have to deal with it.
Sent from my Nexus 4 using xda app-developers app
Did you guys ever get a positive resolution to this? I'm in the same boat and being given the same runaround only Google decided to end the latest promo overnight so it makes no sense that play support is telling me to return and reorder the phone.
I recently (Jan 31) sent my Samsung Note 3 to Samsung (Plano, TX) for an LCD repair and saw some of the bad rap samsung has been given over their repair process and decided to post my own experience with their repairs. I shipped the phone without the back, charger, box, manuals with a prepaid UPS 2 day air label (got it for free from samsung), phone got there around February 4 and samsung started repairs on the 5. I thoguht I would have my phone back in no time, just to be disappointed two days later that my phone did not pass Quality Assurance test, after three failures in total Samsung decided to swap out my motherboard and then it passed the test and was shipped! Overall for a free service it took around 2 weeks total (not business days), this service sadly is not like Apple's exchange your broken device for a refurb. I will try to update my post once I receieve my phone back (I heard some people receiving their phones with more problems than they had to begin with, so fingers crossed ).
Here is a transcript of my repair:
*02/11/2014//20:17:36//0001773863//Web Chat//ASC*
2/11/2014 7:16 PM-William Herrera: The unit is shipped.
*02/11/2014//20:17:34//0001773863//Web Chat//ASC*
2/11/2014 7:16 PM-William Herrera: No hold amount
*02/11/2014//20:15:03//0001773863//Web Chat//ASC*
2/11/2014 7:15 PM-Mabel Padilla: QC Pass.
*02/11/2014//19:37:02//0001773863//Web Chat//ASC*
2/11/2014 6:36 PM-David Ramirez: The unit has left the technician. SOLUTION: Replaced LCD - Replaced Touchpanel - Replaced Component
- S/W Updated
*02/11/2014//19:37:01//0001773863//Web Chat//ASC*
PBA was replaced
*02/11/2014//19:35:10//0001773863//Web Chat//ASC*
2/11/2014 6:35 PM-David Ramirez: The Unit did not pass Quality Assurance Check.
*02/10/2014//15:08:51//0001773863//Web Chat//ASC*
phone came in with some scratches on frame and rear,
*02/10/2014//15:08:51//0001773863//Web Chat//ASC*
2/10/2014 2:08 PM-David Ramirez: The unit has left the technician. SOLUTION: Replaced LCD - Replaced Touchpanel - Replaced Component
- S/W Updated
*02/10/2014//15:07:42//0001773863//Web Chat//ASC*
2/10/2014 2:07 PM-David Ramirez: The Unit did not pass Quality Assurance Check.
*02/07/2014//14:58:13//0001773863//Web Chat//ASC*
2/7/2014 1:57 PM-Yesenia Gonzalez: The unit has left the technician. SOLUTION: Replaced LCD - Replaced Touchpanel - Replaced Compone
nt
*02/07/2014//14:53:45//0001773863//Web Chat//ASC*
2/7/2014 1:53 PM-Yesenia Gonzalez: The Unit did not pass Quality Assurance Check.
*02/05/2014//12:01:33//0001773863//Web Chat//ASC*
2/5/2014 11:00 AM-Yesenia Gonzalez: The unit has left the technician. SOLUTION: Replaced LCD - Replaced Touchpanel
*02/05/2014//08:41:35//0001773863//Web Chat//ASC*
2/5/2014 7:41 AM-Selene Herrera: The unit has been received. Pack Condition: Envelope
*02/05/2014//08:41:35//0001773863//Web Chat//ASC*
2/5/2014 7:41 AM-Selene Herrera: Accessory: BATTERY,STYLUS
I'm just curious why you didn't exchange it through At&t.
Sent from my SAMSUNG-SM-N900A using XDA Premium HD app
AT&T LTD Repair
I got the phone off of eBay and assumed att would just charge me to have it fixed or tell me to send it to samsung.
zhable said:
I got the phone off of eBay and assumed att would just charge me to have it fixed or tell me to send it to samsung.
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Click to collapse
O ok. Here is how At&t works, they will cover the device for 1 year from purchase date regardless of who purchased it or where you bought it from. I found this out with a phone I bought on craigslist. I was the 4th owner but it did not matter. At&t shipped me a replacement phone 2nd day shipping and I returned my defected one to them. I don't praise At&t very often but their warranty dept is good in that aspect. Now getting a perfect refurbished replacement is another story, I went through 4 in a week and finally got a perfect one.
Sent from my SAMSUNG-SM-N900A using XDA Premium HD app
Intub8 said:
O ok. Here is how At&t works, they will cover the device for 1 year from purchase date regardless of who purchased it or where you bought it from. I found this out with a phone I bought on craigslist. I was the 4th owner but it did not matter. At&t shipped me a replacement phone 2nd day shipping and I returned my defected one to them. I don't praise At&t very often but their warranty dept is good in that aspect. Now getting a perfect refurbished replacement is another story, I went through 4 in a week and finally got a perfect one.
Sent from my SAMSUNG-SM-N900A using XDA Premium HD app
Click to expand...
Click to collapse
Awww wish I went that route , thought they would have just shrugged their shoulder and told me to go somewhere else. Definitely will be doing that if there is an issue next time. Thanks for the info!
Intub8 said:
O ok. Here is how At&t works, they will cover the device for 1 year from purchase date regardless of who purchased it or where you bought it from. I found this out with a phone I bought on craigslist. I was the 4th owner but it did not matter. At&t shipped me a replacement phone 2nd day shipping and I returned my defected one to them. I don't praise At&t very often but their warranty dept is good in that aspect. Now getting a perfect refurbished replacement is another story, I went through 4 in a week and finally got a perfect one.
Sent from my SAMSUNG-SM-N900A using XDA Premium HD app
Click to expand...
Click to collapse
That is good to know.
---------- Post added at 01:36 AM ---------- Previous post was at 01:15 AM ----------
zhable said:
Awww wish I went that route , thought they would have just shrugged their shoulder and told me to go somewhere else. Definitely will be doing that if there is an issue next time. Thanks for the info!
Click to expand...
Click to collapse
That is how Verizon was with me.
AT&T (The service center, not a local store, but it happens to be about 10 minutes from here) tried to reflash my Note 3 (bought from a Big Box store). Failed. "Must be a hardware problem, we'll have to replace your phone." I was out of there in 10 minutes with a replacement (after sitting for about half an hour waiting to be taken, waiting for the flashing - I wasn't the first one in the door that day.) They kept my Zagg screen shield (my error - I should have asked for it back), but otherwise no complaints. New phone, old battery, old S-Pen, old SIM, old SD card. I've been treated a lot worse by other companies. +1 for my local AT&T DSC.
still haven not received my phone back sadly. UPS must be under heavy load or the driver is afraid of snow. Anyone know any apps that would do some testing on phones (test bluetooth, wifi, screen and such)?
Ok got my phone back a couple days ago, everything seems to function well and im very happy with my repaired note 3. If anyone has any questions about the repair or quality of it, ask away and to anyone looking to send their phone in, I would recommend only doing it ONLY IF its your LAST option, as mentioned by the other forum members to use AT&T instead (which hopefully i wont have too).
When I broke the screen on my S4, I smashed the screen on a laptop out of anger.
Rough day and that didn't help.
I hate to see what I'd do if I broke this beautiful display....
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
will att still replace it even if youre not a customer? I bought an att model off craigslist and unlocked and use it on tmob. maybe a friend who has att can call for me?
hapticxchaos said:
will att still replace it even if youre not a customer? I bought an att model off craigslist and unlocked and use it on tmob. maybe a friend who has att can call for me?
Click to expand...
Click to collapse
AT&T does not do screen replacements. You either go through Samsung, do it yourself or have a repair shop do it in your local area or from online.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
Anybody else have a warranty claim due to defects? Let's log them! I have a defective headphone jack. I'm going to wait 'till Sammy gets caught up supplying phones to everyone before I even think about sending it in. Meanwhile where is that Bluetooth headset...
I had one that kept rebooting on its own. I tried flashing the latest firmware and still rebooted. After T-Mobile telling me it's too new to the a standard manufacturer warranty claim, they told me to swap it out at the store for a brand new device. No issues since.
truthkillszz said:
I had one that kept rebooting on its own. I tried flashing the latest firmware and still rebooted. After T-Mobile telling me it's too new to the a standard manufacturer warranty claim, they told me to swap it out at the store for a brand new device. No issues since.
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Click to collapse
Nice, it is good to hear they switched it for a new device. Did you stick with snapdragon or go to the exynos version?
jwat_10792 said:
Nice, it is good to hear they switched it for a new device. Did you stick with snapdragon or go to the exynos version?
Click to expand...
Click to collapse
If he swapped it at store it had to be Snapdragon, T-mo doesn't have Exynos unless it's European branch?
Snapdragon, it was T-Mobile US
I had to do a warranty claim on a T-mobile variant... it kept dropping signals. They simply replaced it with a brand new one in the retail box. The whole transaction only took a week with free two-day shipping both ways.
Sent from my SM-N950U using Tapatalk
Got mine on Wednesday 11, set everything up. Thursday around 12 phone just went black. It felt warm so thought it was processing something... Hooked up transfer adapter and plugged into S7. It started charging the s7. Co worker had s8. I asked him to power down his phone, and put in adapter. It wouldn't charge. Took back the replaced.. Also I did try holding down power button to force reset nothing.
Sent from my SM-N950U using Tapatalk
Well my issue was with the gs8 TMobile, may happen to note 8 due to having same screen. I basically had a bad digitizer... Phone just became unresponsive... I called up let tech know I ran through all troubleshooting steps... Started return process had a new phone overnight ship to me.
Again so far the note 8 has been a dream, but that was with gs8 approx 3 weeks ago..
RaymondPJR said:
Anybody else have a warranty claim due to defects? Let's log them! I have a defective headphone jack. I'm going to wait 'till Sammy gets caught up supplying phones to everyone before I even think about sending it in. Meanwhile where is that Bluetooth headset...
Click to expand...
Click to collapse
I had a Day 1 claim. My first one had a dead pixel, called it in they over nighted me a new one. Before I returned it I put in the Samsung promo for the first Note 8.
I now have the free Gear 360 camera, Wireless Charger and Memory card for my troubles! :laugh:
rosedog said:
I had a Day 1 claim. My first one had a dead pixel, called it in they over nighted me a new one. Before I returned it I put in the Samsung promo for the first Note 8.
I now have the free Gear 360 camera, Wireless Charger and Memory card for my troubles! :laugh:
Click to expand...
Click to collapse
Did Samsung overnight you a replacement, or your carrier? I'f Samsung did that would be great!
Sent from my SM-N950U using XDA-Developers Legacy app
I had light leakage on the sides of the glass. Sent it in to Samsung repair in Texas on the 12th of last month. Received it back about 2 weeks later. I mean they fixed it, but they ended up replacing like half of the phone for some reason. I'm surprised they even had the parts for repairs.
My microphone stopped working about 4 days into ownership (Snapdragon; Orchid Gray). I could only make calls and do voice-related activities by headset or BT.
Being within the 14-day remorse period, I was required to purchase a new device (so I switched to Black this time) and send my defective one back in. At first, they wanted to charge me shipping $6.99 and sent it on the slow boat. I had to call back and request that another agent fix that. They charged me $24.99 for expedited, but then credited that back to my account. So, I will be having a new device soon, but it's such a hassle. I really hope there are no issues with this next one, My Note 4 lasted me 3 years and I still have it by my bedside.
cal3thousand said:
My microphone stopped working about 4 days into ownership (Snapdragon; Orchid Gray). I could only make calls and do voice-related activities by headset or BT.
Being within the 14-day remorse period, I was required to purchase a new device (so I switched to Black this time) and send my defective one back in. At first, they wanted to charge me shipping $6.99 and sent it on the slow boat. I had to call back and request that another agent fix that. They charged me $24.99 for expedited, but then credited that back to my account. So, I will be having a new device soon, but it's such a hassle. I really hope there are no issues with this next one, My Note 4 lasted me 3 years and I still have it by my bedside.
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Click to collapse
Did you buy direct from Samsung or from your carrier? I bought from Sammy and since there are so many backorders I figure I won't get a replacement fast. Thus, I'll wait till the dust settles, but I like listening via the earbuds rather than bluetooth.
Sent from my SM-N950U using XDA-Developers Legacy app
RaymondPJR said:
Did you buy direct from Samsung or from your carrier? I bought from Sammy and since there are so many backorders I figure I won't get a replacement fast. Thus, I'll wait till the dust settles, but I like listening via the earbuds rather than bluetooth.
Sent from my SM-N950U using XDA-Developers Legacy app
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Click to collapse
I ordered from T-mobile TeleSales group in order to get the $125 promo along with the BOGO promo.
They've got plenty of devices, so it was just a matter of ordering more. Unfortunately, the store is hoarding their supply for their own sales rather than use them for serving a TeleSales customer since they do not earn money at the store-level.
cal3thousand said:
I ordered from T-mobile TeleSales group in order to get the $125 promo along with the BOGO promo.
They've got plenty of devices, so it was just a matter of ordering more. Unfortunately, the store is hoarding their supply for their own sales rather than use them for serving a TeleSales customer since they do not earn money at the store-level.
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Click to collapse
I see. I'll just keep waiting for Samsung to catch up with preorders, lol! Then I'll make my claim.