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[INFO] ****ing Best Buy

Bought the Transformer and chose ship to store.
Got an email telling me it would be available for pickup from the 12th to the 22nd.
I called BestBuy to confirm and got a confirmation.
Got an email yesterday saying it would be available for pick up the 8th.
Got an email today saying it wouldn't be available for pickup.
Called BestBuy again, and the guy told me that it wasn't available anywhere and canceled my order.
I am pissed, waiting since the 26 and now no more tablet...Just going to go pick up an Iconia instead...
Did anyone else have this problem?

Well I don't shop at Best Buy anymore. I have been lied to by their sales people about their extended warranty. They lied to me saying if I bought their warranty, they will replace an item if it broke. When it broke, guess what? They didn't replace it and they took a month to fix it.
Note: Use your American Express or Visa Signature card and get a free one year warranty on top of a one year warranty. You don't even have to register the product.
If you don't use the credit cards above or want a longer warranty, use Squaretrade. Make make sure you google an online coupon code for around 30% off. A 3 year warranty for the Asus Transformer is $40 with a 30% off coupon code from Squaretrade.

grenademasta said:
Well I don't shop at Best Buy anymore. I have been lied to by their sales people about their extended warranty. They lied to me saying if I bought their warranty, they will replace an item if it broke. When it broke, guess what? They didn't replace it and they took a month to fix it.
Note: Use your American Express or Visa Signature card and get a free one year warranty on top of a one year warranty. You don't even have to register the product.
If you don't use the credit cards above or want a longer warranty, use Squaretrade. Make make sure you google an online coupon code for around 30% off. A 3 year warranty for the Asus Transformer is $40 with a 30% off coupon code from Squaretrade.
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Yeah I bought a tv from them with extended warranty. When the screen had a warped image they couldn't confirm the problem because they refused to plug an antennae into it. If they wouldn't do that then what did they do for diagnosis.

Shigster said:
Bought the Transformer and chose ship to store.
Got an email telling me it would be available for pickup from the 12th to the 22nd.
I called BestBuy to confirm and got a confirmation.
Got an email yesterday saying it would be available for pick up the 8th.
Got an email today saying it wouldn't be available for pickup.
Called BestBuy again, and the guy told me that it wasn't available anywhere and canceled my order.
I am pissed, waiting since the 26 and now no more tablet...Just going to go pick up an Iconia instead...
Did anyone else have this problem?
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what is BestBuy?.......?
I stopped shopping there longtime ago....I thought they went bankrupt.....oh I think they are in line at bankruptcy court. (behind other BB).
Sorry to hear man.

trgi21 said:
what is BestBuy?.......?
I stopped shopping there longtime ago....I thought they went bankrupt.....oh I think they are in line at bankruptcy court. (behind other BB).
Sorry to hear man.
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Pretty sure they are the biggest electronics store chain in the US and are nowhere near going bankrupt.

I stopped by Frys and bought an acer iconia...not sure when the transformer will be available...i would love to own a transformer but I am done waiting
Sent from my PC36100 using XDA App

Shigster said:
I stopped by Frys and bought an acer iconia...not sure when the transformer will be available...i would love to own a transformer but I am done waiting
Sent from my PC36100 using XDA App
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tried iconia myself.....with a higher price tag, its screen is not as good as the transformer and I heard its battery life is really poor...plus you'll miss the docking station (which is the killer feature for me)

magicpork said:
tried iconia myself.....with a higher price tag, its screen is not as good as the transformer and I heard its battery life is really poor...plus you'll miss the docking station (which is the killer feature for me)
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With the Dock it comes out more expensive than the Iconia itself.
I bought a leather case for it with an integrated keyboard off ebay. Works well and now that I rooted and froze the bloatware that can't be uninstalled I got 20 hours of battery with moderate use (WIFI on all the time)
back on topic. It seems that a lot of stores are canceling orders or just pushing back the orders saying it is out of stock.

No problems with BBY here. The ****ing (as you put it) Best Buy website was amazingly quick. I ordered yesterday in the 24 minute rush and it had 0-1 days to process. This morning it still said InProcess, so I called them to change the shipping from free ground to overnight. ****ing Best Buy told me no, there is no way to change it. It turns out it isn't ****ing Best Buy, it was due to the fact that they had already shipped it and UPS had not passed back the tracking number yet.
So **** this and **** that, I'm getting my ****ing tablet very ****ing fast through the ****ing Best Buy website. **** yeah.
... and once more. ****ing Best Buy. I won't say rocks, but they did their ****ing job, thanks BBY.

Bought my tablet from Best Buy on launch day. Ordered it online at 530ish and got it two days later couldnt be happier. Took it a week later to best buy to see if itd fit a netbook case for it and all the more techie employees wanted to check it out excited for when they could finally get it in stock at the store themselves. Shocked even by how much better it was over the acer. I ended up getting the netbook case I liked. And not getting the million other accesories i couldve bought for it. yes i know best buy computer accesiories are overpriced but they have a large selection of everything and hire so many people. If you don't like it don't shop from them but i've never had a problem with their service.

OK, **** Best Buy. After my call to Best Buy this morning when I was informed that my tablet was out of shipping it was then change to back-ordered. Bastards.
I called them and supposedly BBY is getting shipments from Asus daily and adjusted my shipping to overnight to compensate. We'll see.
If luck is with me, overnight will beat the free 5-8 day ground shipping.

Ordered from Best Buy morning of 4/26 for p/u in store (16g) on 5/11. Received the email that it wouldn't be available for p/u on 5/10 (day before I was to p/u). Called and was told there was NO estimated time I could get it. Ordered a 32g from Tiger Direct yesterday morning and it's in transit to me as we speak, I should have it tomorrow. Cancelled the BB order today. But I'm not even entirely convinced I would have ever received the BB order anyways. Who knows... sounds like some people have had some luck.

Well, it seems luck favors the bold. I was willing to tempt fate and take the Best Buy people at their word when they told me shipments were coming in frequently, multiple times a day even.
I have a tracking number as of a few minutes ago and I am impatiently waiting on them to get the physical box on the way. Way to go ****ing Best Buy.

cozylies said:
Ordered from Best Buy morning of 4/26 for p/u in store (16g) on 5/11. Received the email that it wouldn't be available for p/u on 5/10 (day before I was to p/u). Called and was told there was NO estimated time I could get it. Ordered a 32g from Tiger Direct yesterday morning and it's in transit to me as we speak, I should have it tomorrow. Cancelled the BB order today. But I'm not even entirely convinced I would have ever received the BB order anyways. Who knows... sounds like some people have had some luck.
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Ordered from Tigerdirect as well. Really glad I did, mine should be in hand tonight! Thank god, I really didn't want to have to resort to getting an Iconia instead.

darkhawkff said:
Ordered from Tigerdirect as well. Really glad I did, mine should be in hand tonight! Thank god, I really didn't want to have to resort to getting an Iconia instead.
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Yeah Iconia wasn't an option for me. Glad to report TD has come through!! UPS delivered my 32g Transformer to me @ work a few hours ago. Step 1 complete - now I need to get the dock.

darkhawkff said:
Ordered from Tigerdirect as well. Really glad I did, mine should be in hand tonight! Thank god, I really didn't want to have to resort to getting an Iconia instead.
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I'm excited to get one soon but is it really that serious? I mean I'm glad yours is almost there but I don't understand everybody's lack of patience. What did everyone do before it came out?

mine was available on walmart for 5 minutes
i got it just in time

I got mine from BB on May, 9 as they promised. I have no problems with this store, they keep their words always.

Nexus 4 replacement any luck?

Hey,
Is anyone be able to get replacement from playstore, if so is it pending or did you got the tracking number?
Since I got the device has a cracked close to the camera, I place a replacement yesterday and still didn't got my tracking number its showing as pending. When I place replacement order the CSR told me that they have enough device for replacement. Today I called them whats going on, and they are telling me that they don't have stock so its basically we are in backorder.
Can anyone clarify this.
Thanks

that sounds like you're SOL buddy... sorry

I don't know what the status is. My camera LED does not work, so I phoned in early Wednesday morning (5:30 a.m. EST) and arranged for a replacement. The email acknowledgment I got said "Less than one week" for "Estimated ship." I haven't heard anything further.

wmm said:
I don't know what the status is. My camera LED does not work, so I phoned in early Wednesday morning (5:30 a.m. EST) and arranged for a replacement. The email acknowledgment I got said "Less than one week" for "Estimated ship." I haven't heard anything further.
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so no tracking number or anything, did you try to call them. cause we have only 15days for replacement

I requested a replacement on Tuesday, and it's still pending for me. I'm not complaining though, since I still have my Nexus 4. I don't really care if it takes 2 or 3 weeks for the replacement to get to me, as long as it's fulfilled, I'm a happy camper.

I requested a replacement Tuesday night because there is a small crack or hole in the backlight that looks like dead pixels but it's under the LCD and I got the same ships in less than a week but it's still pending in the play store
Sent from my Nexus 4 using xda app-developers app

I know but I don't install all the apps I need, then start over again. It would be a hassle so was wondering if they send us ASAP.

Red Wolf said:
so no tracking number or anything, did you try to call them. cause we have only 15days for replacement
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My call on Wednesday requesting an RMA exchange was less than 24 hours after I received the phone, well within 15 days. Anyhow, this is a warranty issue, which means I have a year, not 15 days.
If I haven't heard anything by middle of next week, I'll follow up with them, given the "less than a week" timeframe they quoted.

wmm said:
My call on Wednesday requesting an RMA exchange was less than 24 hours after I received the phone, well within 15 days. Anyhow, this is a warranty issue, which means I have a year, not 15 days.
If I haven't heard anything by middle of next week, I'll follow up with them, given the "less than a week" timeframe they quoted.
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Isn't the warranty through lg? Meaning you will have to send it to lg for repair or replacement? Going through Google during the 15 day period let's you replace it through Google.
Ifvit is before the 15 days why is it a warranty issue?
sent via xda premium with nexus 7

Beats me. All I know is it's a defective unit, I called up Google support, and they're sending me a replacement. If at some point in the future Google tells me I need to talk to LG about defects, I'll talk to LG.

at least with the nexus 7, the benefit of buying from Google Play rather than buying from a store was that the play orders would be managed by Google if there was any warranty issues, whereas the store orders were managed by ASUS themselves.

Correct me if I'm wrong, but when you place an order for a replacement unit, RMA, Google places a hold for the full price of the phone on your account, in this case 384 dollars. Until the defective phone is returned, correct?
If so, are you guys with RMAs going to have an extra 384 taken out until you received the replacement.
I have a defective unit, my earpiece does not work, but I don't have an extra 384 dollars to let Google borrow while they send me a replacement unit god knows when.
Also, are RMAs brand new in box? Or refurbished units?

wmm said:
Beats me. All I know is it's a defective unit, I called up Google support, and they're sending me a replacement. If at some point in the future Google tells me I need to talk to LG about defects, I'll talk to LG.
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yea but you have to send in your device to lg, and that might take weeks to get your phone back.
i requested a replacement last night, guess my replacement will take awhile if they're on backorder

wmm said:
Beats me. All I know is it's a defective unit, I called up Google support, and they're sending me a replacement. If at some point in the future Google tells me I need to talk to LG about defects, I'll talk to LG.
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I'm just gonna do my replacements with AMEX for the first 90 days if anything goes wrong, then I'll use T-Mobile's Premium Handset Protection.

chicotunner07 said:
Correct me if I'm wrong, but when you place an order for a replacement unit, RMA, Google places a hold for the full price of the phone on your account, in this case 384 dollars. Until the defective phone is returned, correct?
If so, are you guys with RMAs going to have an extra 384 taken out until you received the replacement.
I have a defective unit, my earpiece does not work, but I don't have an extra 384 dollars to let Google borrow while they send me a replacement unit god knows when.
Also, are RMAs brand new in box? Or refurbished units?
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Yes they hold your money, and they will send you a brand new one. Remember 1 thing though if you wanna replace than you have only 15days

chicotunner07 said:
Also, are RMAs brand new in box? Or refurbished units?
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I'd like to know that too.

cixpa said:
I'd like to know that too.
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This early, they would be new but once they have refurb stock in then expect refurbs.

They're brand new. Google wants the box with all your accessories when you send it back.
Sent from my Nexus 4 using xda app-developers app

dnlsmy said:
They're brand new. Google wants the box with all your accessories when you send it back.
Sent from my Nexus 4 using xda app-developers app
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Oooooh, maybe I can finally make an unboxing video.

From what I heard is that they're back ordered till about mid December.
Sent from my Nexus 4 using xda app-developers app

Get N4 from RMA stock.

So from what I understand Google has a stash of N4s set aside for RMA purposes, what if I was to RMA my current N4, but not actually return it. I know they will just charge me for a new one if I don't return the current one, but is that all, i.e. no black listing the IMEI #.

jakejm79 said:
So from what I understand Google has a stash of N4s set aside for RMA purposes, what if I was to RMA my current N4, but not actually return it. I know they will just charge me for a new one if I don't return the current one, but is that all, i.e. no black listing the IMEI #.
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Lol, people are even waiting on their RMA's that have legitimate reasons.
Sent from my Nexus 4 using xda premium

True, but least then I don't have to watch the play store.

Lol I still have my RMA N4 sealed up and ready to go back on Monday.

Hi, I'm k0nane. You might know me as k0nane.
Don't be a douche, and don't be an idiot. If you tried that, you'd be screwing over those waiting for legitimate RMAs, and would likely get charged LG's sticker price, which is higher than Google sells it for (as evidence by prices in UK retailers). Wait in line like everyone else.

k0nane said:
Hi, I'm k0nane. You might know me as k0nane.
Don't be a douche, and don't be an idiot. If you tried that, you'd be screwing over those waiting for legitimate RMAs, and would likely get charged LG's sticker price, which is higher than Google sells it for (as evidence by prices in UK retailers). Wait in line like everyone else.
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No he wouldn't. Google places a $349 (for the 16gb) authorization hold on your account until they get the replacement back. I know this because I still have the auth hold on my account, my replacement arrived on Friday and the RMA is sealed and waiting to get sent back on Monday.

Friend of mine offered me 300 for my Nexus 4 that I am sending back due to dirt stuck under the screen. I plainly told him no. I am sending it back first thing Monday morning when my RMA replacement arrives.
I don't feel like jerking Google around.

I'm screwing no one, google screwed me when they only managed to process one of the many units I tried to order on launch day, had they processed what I wanted I wouldn't be doing this.

jakejm79 said:
I'm screwing no one, google screwed me when they only managed to process one of the many units I tried to order on launch day, had they processed what I wanted I wouldn't be doing this.
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You should be lucky that you even received one of your orders. A bunch of users on here still don't have their Nexus 4's. We should be thankful for what we have.

FatalityBoyZahy said:
You should be lucky that you even received one of your orders. A bunch of users on here still don't have their Nexus 4's. We should be thankful for what we have.
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I was, on Thursday

[Q] Ordered16gb device but received 8gb.. anyone?

Someone had mentioned in another thread that they heard there were multiple people on this forum with the same issue as me. I tried the search function but wasn't able to figure out who else had this happen =/. I've seen the same thing happen during the Nexus 7 launch.
Basically I ordered two 16gb devices during the second order date, but when I received it I noticed they were both only 8gb . The IMEI # on my receipt (indicating 16gb) matches that on the box (indicating 8gb). I powered on one of them and I confirmed it was indeed it was 8gb. I contacted google, who basically said I will need to wait 6 weeks if I want the 16gb...
If this happened to you, how was it resolved? What else can I do in my situation?

But what did google say to the issue of ordering the 16 and getting an 8 instead? Telling you that if you want a 16 you'll have to wait 6 weeks does not address your issue. Did they refund you and or charge you for an 8 instead? Did they say they would send you an 8 instead of what you ordered?
If not, I would demand they send you what you ordered. Especially if they pulled a switch onu with authorization.

I don't see why u have to wait 6 weeks for their f.... Up mistake. They have tons stock for defect replacement call them and demand it
Sent from my Nexus 4 using xda premium

clockcycle said:
But what did google say to the issue of ordering the 16 and getting an 8 instead? Telling you that if you want a 16 you'll have to wait 6 weeks does not address your issue. Did they refund you and or charge you for an 8 instead? Did they say they would send you an 8 instead of what you ordered?
If not, I would demand they send you what you ordered. Especially if they pulled a switch onu with authorization.
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Well of course they apologized for the error, which doesn't exactly solve anything -__-. At first I was told I would need to ship both phones back and they will process the refunds and then I can go through the reorder process again. I claimed that it was unreasonable I have to go to the end of the line and wouldn't have a phone to use. So they said I can keep using it for now.
I was sent a shipping label and told, "I was told that the estimated return time is up to 6 weeks. Please let me know if you would like to keep the device--return the device for the correct device----or--get a refund." What's the best option for me? I wonder if they will send me the devices first, because I'm afraid if I ship it back they might end up issuing me a refund and no device... or make me wait 6 weeks!

CoCoGirl886 said:
Well of course they apologized for the error, which doesn't exactly solve anything -__-. At first I was told I would need to ship both phones back and they will process the refunds and then I can go through the reorder process again. I claimed that it was unreasonable I have to go to the end of the line and wouldn't have a phone to use. So they said I can keep using it for now.
I was sent a shipping label and told, "I was told that the estimated return time is up to 6 weeks. Please let me know if you would like to keep the device--return the device for the correct device----or--get a refund." What's the best option for me? I wonder if they will send me the devices first, because I'm afraid if I ship it back they might end up issuing me a refund and no device... or make me wait 6 weeks!
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ask them if you can keep devices until they send the 16gb ones.

This is the second thread I've seen where this happened, as usual google customer service is useless.

First, make sure the serial numbers on the receipt match the devices. If they do, call up, say you have rattling and speaker buzz in both units (and you probably do!!).
Request an RMA for both devices. They have stock set aside just for defects/RMAs.
Once you receive the replacements, make sure both are 16GBs then ship then back.
Google shouldn't make you wait 6+ weeks for their fvck up when they have replacement stock sitting right there!
Sent from my Nexus 4

FallN said:
First, make sure the serial numbers on the receipt match the devices. If they do, call up, say you have rattling and speaker buzz in both units (and you probably do!!).
Request an RMA for both devices. They have stock set aside just for defects/RMAs.
Once you receive the replacements, make sure both are 16GBs then ship then back.
Google shouldn't make you wait 6+ weeks for their fvck up when they have replacement stock sitting right there!
Sent from my Nexus 4
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The RMA stock is on a 5-6 week back order they are out of RMA stock.
Sent from my Nexus 4 using Tapatalk 2

Jefferyrbrown1983 said:
The RMA stock is on a 5-6 week back order they are out of RMA stock.
Sent from my Nexus 4 using Tapatalk 2
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Wouldn't be surprised. I see a lot of threads of users exchanging their devices because of their own fault and the silliest things that don't need to be rma in the first place
Sent from my Nexus 4 using xda premium

I just called Google and requested an RMA because of a faulty mic. If you are with in your 15 day return period, you can do this.
They said I would get my replacement with in 3-5 days, and they emailed me a return label before I hung up. Told me to send back my phone once I get the replacement. Once I get the replacement, I have 21 days to send them back the bad one.

clockcycle said:
I just called Google and requested an RMA because of a faulty mic. If you are with in your 15 day return period, you can do this.
They said I would get my replacement with in 3-5 days, and they emailed me a return label before I hung up. Told me to send back my phone once I get the replacement. Once I get the replacement, I have 21 days to send them back the bad one.
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You might be waiting a while a very good friend of mine dirtyhamster has been waiting for 2 weeks and still doesn't have it. She was recently told all Rma's are on bo. But then just yesterday another pre-auth hit her card so maybe they got more RMA stock. Good lunch and I hope u get it sooner than later. BTW there is a RMA thread where u can probably get better info than with me.
Sent from my Nexus 4 using Tapatalk 2

Expansys UK..

...really are a Company I have concerns about. Last night at 11pm they had '100+' in stock of the HTC One. By 6am this morning they were 'stock due in 4 days'. Really? Or is this just a great way to get people to order an item they then find is out of stock.
I speak from experience of having waited 2 months for this Company to refund me for an HTC ONE X+ that I returned within 3 days of receipt. The reason for this delay? There wasn't one. I called them approx 3 times per week to be continually told the refund was being processed, however after 7 weeks I finally got the honest truth.... They hadn't taken any action at all and had simply not actioned the refund because they had mislaid my card details.
Treat with extreme caution

sorcerer1 said:
...really are a Company I have concerns about. Last night at 11pm they had '100+' in stock of the HTC One. By 6am this morning they were 'stock due in 4 days'. Really? Or is this just a great way to get people to order an item they then find is out of stock.
I speak from experience of having waited 2 months for this Company to refund me for an HTC ONE X+ that I returned within 3 days of receipt. The reason for this delay? There wasn't one. I called them approx 3 times per week to be continually told the refund was being processed, however after 7 weeks I finally got the honest truth.... They hadn't taken any action at all and had simply not actioned the refund because they had mislaid my card details.
Treat with extreme caution
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So with all the issues you had before you go ahead and order from them again?? ::confused

Expansys are the official HTC accessories company for UK.
I have no experience of ordering phone from them, but have bought numerous genuine HTC accessories from them.
My experience has been positive, one recent purchase was HTC flip case, after receiving my order , without contacting them I received an email advisory that a improved version was available, and without any extra charge was sent to me.
So whilst not discounting your experience, I have really good service and consequently wouldn't hesitate to buy from them in future
Sent from my HTC One using xda app-developers app

I tend to agree, I have previously enjoyed ordering items from them but since last summer they seem to have made a turn for the worst. I never received a 32 GB sdcard and despite emailing them several times I never did get a refund. Also I ordered a galaxy note 10.1 for Christmas and they didn't dispatch in time for Christmas.......because they were waiting for the sdcard to come back in stock..... .hello!
Sent with desire from My One

daleski75 said:
So with all the issues you had before you go ahead and order from them again?? ::confused
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No way but I have to admit I was tempted. Pleased I didn't!

sorcerer1 said:
No way but I have to admit I was tempted. Pleased I didn't!
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Sorry mis-read your original post so my apologies.... note to self grab a coffee and wake up before replying!

its really bizarre, as some retailers don't have any issues with stock whilst some are playing this trick the OP mentioned.. Wifey ordered from Very and she is still waiting.. I thought the stock issues should have been sorted out by now.. I can feel your pain..

Unfortunately, they have a bad system. The only way I was able to understand it was like this: Say they have 120 backorders, and you were customer number 101 from those 120. They then receive 100 units, instead of shipping them directly, they update their inventory/system that they received 100 units, hence their website show 100 in stack, but then they ship them to the 100 customers and stock is finished. The balance 20 backorders will have to wait for a new batch!