Nexus 6p Gold Edition on Sprint Network (Incoming Call Issue) - Nexus 6P Q&A, Help & Troubleshooting

Hey guys,
Quick question. Has any SPRINT user been successful in activating and using the nexus 6p gold edition? I purchase one and was able to activate it just fine. However, I am unable to receive calls. I have tried everything and also went to a sprint store and they can't seem to get it to work either. I have tried multiple SIM cards with same issue. I recently purchased a 64GB silver edition and it works just fine. So I am curious to see if anyone else has been able to get the GOLD edition to work properly?
Thank you

I do not have the issue nor do I have the gold model but I'd update Prl and reboot and see if it still does it. If so I'd try flashing factory image via fastboot.
Sent from my Nexus 6P using Tapatalk

Thank you for your help. I have updated the PRL with no success. Also, I have re-flashed the stock 6.0.1 Build MMB29Q with no luck.
I loaded CM13 and the phone actually seemed to operate a little better. I received calls at first but about 1 hour later i stopped receiving calls.
One thing I should add...If I put the phone in 3g mode (turning LTE off) while running the stock 6.0.1 rom I receive calls just fine. It is only when I am connected to LTE that I do not receive calls. I can make calls, browse the web, and send text just fine.
SM210 said:
I do not have the issue nor do I have the gold model but I'd update Prl and reboot and see if it still does it. If so I'd try flashing factory image via fastboot.
Sent from my Nexus 6P using Tapatalk
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gruppe3942 said:
Thank you for your help. I have updated the PRL with no success. Also, I have re-flashed the stock 6.0.1 Build MMB29Q with no luck.
I loaded CM13 and the phone actually seemed to operate a little better. I received calls at first but about 1 hour later i stopped receiving calls.
One thing I should add...If I put the phone in 3g mode (turning LTE off) while running the stock 6.0.1 rom I receive calls just fine. It is only when I am connected to LTE that I do not receive calls. I can make calls, browse the web, and send text just fine.
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There were people on Nexus 6 who experienced this same exact thing a few months ago. That's the device I owned prior to 6p. I never had the issue but I recall some people over on the Sprint Nexus 6 thread talking about this same thing. I'd check there for sure.
Sent from my Nexus 6P using Tapatalk

Yeah.
It's very aggravating. I've tried everything I can think of. I purchased another nexus 6p silver which works fine but the screen has a terrible pinkish hue at the top right corner. The gold edition screen is almost perfect. I was hoping I could fix the gold edition.
Sent from my Nexus 6P using Tapatalk

This thread http://forum.xda-developers.com/showthread.php?t=2949996 and I remember one guy who had this issue was @JavaTiggy i believe. Just did a quick look over there..
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SM210 said:
This thread http://forum.xda-developers.com/showthread.php?t=2949996 and I remember one guy who had this issue was @JavaTiggy i believe. Just did a quick look over there..
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I did have this problem unfortunately the only that fixed it 100% was switching to Project Fi
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So you have the Nexus 6p Gold Edition and you had this same problem ?
JavaTiggy said:
I did have this problem unfortunately the only that fixed it 100% was switching to Project Fi
Sent from my Nexus 6 using Tapatalk
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gruppe3942 said:
So you have the Nexus 6p Gold Edition and you had this same problem ?
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He had this same problem on Nexus 6 on Sprint. I had Nexus 6 and never had the issue. Weird.
Sent from my Nexus 6P using Tapatalk

i had the same issue yesterday. just kept updating the prl and activation and restarting the phone after abot 45 mins all was normal again.

kaoss_11 said:
i had the same issue yesterday. just kept updating the prl and activation and restarting the phone after abot 45 mins all was normal again.
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Click to collapse
Do you have the gold edition?
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gruppe3942 said:
So you have the Nexus 6p Gold Edition and you had this same problem ?
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Click to collapse
Like the other guy stated I have the N6 which was on Sprint but immediately after switching to Fi and using the ROM that was initially just for Fi I have never had the problem again with the same phone. I am now using the latest ROM which is independent of carrier and still problem free.
Sent from my Nexus 6 using Tapatalk

Thank you everyone for your help.
Sent from my Nexus 6P using Tapatalk

Related

Unable to receive texts

My NS4G is unable to receive texts. I can send them but can't receive any. I've pulled the battery and still nada. I also tried different carriers and its all of them o can't receive from. Has anyone ever experienced this?
Sent from my Nexus S 4G using Tapatalk
Sprint has been having a nation wide issue with Text Messaging for the last couple of days and they are working on fixing it currently.
Years I thought that too and called sprint. They said that isn't the case. All towers are OK in my area.
Sent from my Nexus S 4G using Tapatalk
Do you use Google voice? If so check your settings.
Sent from my Nexus S 4G
I do and did. They aren't even in my online voice history. Very weird.
Sent from my Nexus S 4G using Tapatalk
OMG I thought I was the only one with this problem.......
It just started for me yesterday in the afternoon. What's weird is they actually started working for a second after I did a hard reset, and they stopped. For me, it is also cross-network. When my friend texts me through his Nexus S 4G I get his texts just fine.
I was just about to head to the Sprint store to ask about this.....glad this was posted so I don't have to waste the gas lol
Hard reset helped, as did a re-flash.

Anyone's phone not ringing?

Hey guy, I have the N4 for tmobile and I have had problems with people calling and not getting though it just sends them straight to voice mail and not pop up to notify me and not ring but when I call out the voicemail pop's up. Anyone having this problem?
Sent from my Nexus 4 using Tapatalk 2
I am having this issue as well. It doesn't happen all the time but it does happen
Sent from my Nexus 4 using xda app-developers app
Yeah, I think it happens mostly when I leave it alone for a bit.
Sent from my Nexus 4 using Tapatalk 2
Bump. Anyone else have this problem? Sometimes I don't get texts and calls go straight to voicemail, I have to restart my phone and that fixes it for a while. It happens randomly. Haven't figured out a pattern yet.
I have had this happen a couple times on both of my Nexus 4 devices.
I have had this happen in the morning. Not sure if it is carrier dependent. I am with Wind.
Yeah happend to me twice !
Same here, T-Mobile in Florida
Sent from my Nexus 4 using xda app-developers app
I'm on T-Mo in VA and the latest CM10.1 nightly and it seems like my phone almost never rings. I am constantly getting "Missed call" notifications. And despite having Google Voice installed, the only messages I get are from the T-Mo VM. Weird....
This has been happening to my wifes Nexus 4 but not mine. It usually only happens in the mornings when the phone has been sitting for a while, after she restarts it, it seems to work fine. Does anyone know a fix for this???
This was happening to me a lot at first, I went to tmobile and got a new mini sim card b/c i cut my old one down and know it seems fine b/c im not waking up to voice mails and no miss calls.
Sent from my Nexus 4 using Tapatalk 2

Duplicate Text Messages

Hi all,
I just got a Nexus 4 and am using a prepaid T-Mobile Sim with the 100 minutes unlimited data/messaging plan. Everything is working great except I am receiving duplicate text messages most of the time someone messages me. I was wondering if there is an APN setting or something else I can do to try and fix this annoyance. Was wondering if anyone else was having this issue.
Thanks.
My friend had this same issue.
The way we fixed it was power off the phone, take out the sim, power back up, leave the phone for 5 min, and then power back off.
Popped the sim back in and it was fixed.
When I see them next I'll ask to check their APN to make sure.
Hope this works for you.
jmcsk8 said:
My friend had this same issue.
The way we fixed it was power off the phone, take out the sim, power back up, leave the phone for 5 min, and then power back off.
Popped the sim back in and it was fixed.
When I see them next I'll ask to check their APN to make sure.
Hope this works for you.
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Thanks so much for the response. I'll definitely give that a try. I appreciate it.
Sent from my Nexus 7 using Tapatalk HD
imthekingbk said:
Hi all,
I just got a Nexus 4 and am using a prepaid T-Mobile Sim with the 100 minutes unlimited data/messaging plan. Everything is working great except I am receiving duplicate text messages most of the time someone messages me. I was wondering if there is an APN setting or something else I can do to try and fix this annoyance. Was wondering if anyone else was having this issue.
Thanks.
Click to expand...
Click to collapse
Is it from people who are on various networks? Sounds like it could be a problem on their end. Every once in a while I'll get duplicate texts from people on MetroPCS, or Sprint if their networks are on the fritz. So try to have people from different networks text you and see if you still have the problem,
abnormalreply said:
Is it from people who are on various networks? Sounds like it could be a problem on their end. Every once in a while I'll get duplicate texts from people on MetroPCS, or Sprint if their networks are on the fritz. So try to have people from different networks text you and see if you still have the problem,
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Seems to happening when Verizon users are sending messages to me.
Sent from my Nexus 7 using Tapatalk HD
Same problem with T-Mobile germany... Senders are in different networks. I am receiving single messages up to 8 times. This happened on the i9250 nexus before, too. Same number, different sim card, different phone. Maybe related to cyanogenmod 10.0/10.1, as i never experienced that issue in stock. (To be honest, i was never long in stock Rom). The Problem occurs most times Ehen the phone is rebooted, or comes out of flight mode.
Which roms are you using ?
Sent from my Nexus 4 using xda premium
noonecanhide said:
Same problem with T-Mobile germany... Senders are in different networks. I am receiving single messages up to 8 times. This happened on the i9250 nexus before, too. Same number, different sim card, different phone. Maybe related to cyanogenmod 10.0/10.1, as i never experienced that issue in stock. (To be honest, i was never long in stock Rom). The Problem occurs most times Ehen the phone is rebooted, or comes out of flight mode.
Which roms are you using ?
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Just stock everything at the moment.
Sent from my Nexus 7 using Tapatalk HD
In general it's usually because of the sending party. Did you port your number also as that does cause it most of the time?
Nope, i just got a new sim card from my provider. I am a t-mobile customer for 14 years now, and never ported that number to another carrier.
Sent from my Nexus 4 using xda premium
Not sure if you have noticed this, but it seems to happen when I briefly lose service. When I get signal back I have noticed that is when I am getting the duplicates. I've only been on T-Mobile for a few days after I ported my number from Verizon.
Sent from my Nexus 4 using xda app-developers app
AW: Duplicate Text Messages
I made a support ticket @t-mobile germany. They told me, that this must be a bigger problem related to the network itself. The next time it happens they want me to call them and provide time of failure and number of sender to them.
But, it didn't happen again, yet.
Sent from my Nexus 4 using xda premium
shotta35 said:
In general it's usually because of the sending party. Did you port your number also as that does cause it most of the time?
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How do you fix it? I ported my number from verizon but it just recently started happening (maybe the last few weeks),. Using PA, most updated version.
imthekingbk said:
Thanks so much for the response. I'll definitely give that a try. I appreciate it.
Sent from my Nexus 7 using Tapatalk HD
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Did this end up working for you?

Data service issues

I'm not getting any WhatsApp messages unless I turn my screen on for a few seconds then they all come in. Any ideas what this is?
Sent from my Nexus 4 using Tapatalk 2
Are you on WiFi? If you are, there's a wifi delay bug.
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Ya I know about that. That isn't the issue. Also, when I am on WiFi and leave home my cellular network doesn't connect sometimes once I disconnect form wifi
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bendirkss said:
Ya I know about that. That isn't the issue. Also, when I am on WiFi and leave home my cellular network doesn't connect sometimes once I disconnect form wifi
Sent from my Nexus 4 using Tapatalk 2
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Yes this is the issue on latest 4.2.2. Currently reported to Google. : Data Service Issue
Rohit02 said:
Yes this the issue on latest 4.2.2. Currently reported to Google. : Data Service Issue
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Click to collapse
An update would be super
Sent from my Nexus 4 using Tapatalk 2
Seems like everyone is facing this issue. An update from Google will fix it.
same issue for me on JB 4.2.2
very frustrating. google must fix this
Have the time I actually have no service.. I'm constantly putting my phone in and out of airplane mode
Sent from my Nexus 4 using Tapatalk 2
Anyone hear anyrhing on a fix yet? I can rarely use my phone definitely wish i kept my BlackBerry
Sent from my Nexus 4

Keeps losing LTE data!

Nexus 6p on nougat 7.0 every once in a while the LTE symbol disappears and I have no data. Only fix is to reset phone! Tried toggling cellular data, and toggling airplane mode, sonar it's worked once to return data. Otherwise power cycle returns data. Anyone else experiencing this! Phone is refurbished but has been working great. Just trying to figure out if this is software or hardware related....thanks.
Sent from my Nexus 6P using XDA-Developers mobile app
cazman420 said:
Nexus 6p on nougat 7.0 every once in a while the LTE symbol disappears and I have no data. Only fix is to reset phone! Tried toggling cellular data, and toggling airplane mode, sonar it's worked once to return data. Otherwise power cycle returns data. Anyone else experiencing this! Phone is refurbished but has been working great. Just trying to figure out if this is software or hardware related....thanks.
Sent from my Nexus 6P using XDA-Developers mobile app
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Same here!
Via Nexus 6P
Every few days i see H+ but that's about it. No loss of data here and on Nougat 7.0
Did you do a Factory Reset after you updated? If you didn't I would recommend that if it persists.
LTE issues has been around for a long time. What carrier are you all using?
Sent from my LG G4 using Tapatalk
T-Mobile....yes did factory reset.
Sent from my Nexus 6P using XDA-Developers mobile app
I am on Nougat and my reception has decreased. I am on AT&T and I'll be on H+ while an iPhone right next to me will be 4G with 3 out of 5 bars. Something is up with the radio on Nougat........
cazman420 said:
T-Mobile....yes did factory reset.
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Click to collapse
On T-Mobile here as well having the same issue, LTE will disappear and I'll get a notification saying Data Service is blocked and a reboot fixes it for a bit then I lose service again.
Mine in T-Mobile was doing it too...
Sent from my XT1650 using Tapatalk
Jammol said:
LTE issues has been around for a long time. What carrier are you all using?
Sent from my LG G4 using Tapatalk
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Those LTE issues were fixed (for most anyway) a few security updates ago.
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Am on the latest version of N and have been experiencing the LTE drop on AT&T for quite some time, even on previous versions of M.
Now my.freaking texts are starting to not go thru. Random. Only cure reboot. So battery sucks, losing data, and texts randomly fail. Ugh! I want a mr1 or marshmallow back!
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ultyrunner said:
Those LTE issues were fixed (for most anyway) a few security updates ago.
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The software itself yes, but carrier wise no.
T-Mobile has been having ongoing LTE issues for some time now in some areas. When I had my Note 5, had to constantly reboot to get LTE or any other data connectivity back.
I think it's only the T-Mobile and Project Fi (T-Mobile side) are having issues still.
Sent from my LG G4 using Tapatalk
---------- Post added at 11:07 PM ---------- Previous post was at 11:06 PM ----------
cazman420 said:
Now my.freaking texts are starting to not go thru. Random. Only cure reboot. So battery sucks, losing data, and texts randomly fail. Ugh! I want a mr1 or marshmallow back!
Sent from my Nexus 6P using XDA-Developers mobile app
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Go back to MM then if it worked better.
Sent from my LG G4 using Tapatalk
Same here and when it happens, i use app lte on off app. Easy.
I have this same problem on TMO. If I try to use any radio higher than 2.50 (have tested all the way up to 3.75) my data will suddenly drop completely out of nowhere and not come back until I reboot. There seem to be certain areas near me that always make this happen when on those radios. I wonder if this is a regional issue or a hardware issue, doesn't seem to affect that many people.
I've also been dealing with issue. I'm almost certain it's an issue just with T-Mobile and maybe the phone communicating with towers. Went to d.c. not too long ago and didn't experience any issues but the same day I retuned to Pittsburgh the issue returned
Sent from my Nexus 6P using Tapatalk
My stock 7.1.1 6p on t-mobile has just recently been having this issue. I was considering factory resetting but my wife's 6p sometimes has the same issue so maybe it's t-mobile. But why would rebooting fix it? Is this still a problem for other people?
badbob001 said:
My stock 7.1.1 6p on t-mobile has just recently been having this issue. I was considering factory resetting but my wife's 6p sometimes has the same issue so maybe it's t-mobile. But why would rebooting fix it? Is this still a problem for other people?
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I have same issue on AT&T
Sent from my Pixel XL using XDA-Developers Legacy app
dratsablive said:
I have same issue on AT&T
Sent from my Pixel XL using XDA-Developers Legacy app
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This issue seems to be occurring to me as well. T-mobile is my carrier. It is really annoying since the only way out is to hard reboot the phone. You can't go into airplane mode and turn it off to get a signal like normal. Not quite sure what the issue is. It has happened on both stock and flashed roms. I have tried to see look at a logcat of the problem but it is a bit above my technical understanding.
I'm on the latest radio and bootloader and the problem is still occurring.
I think it happens when:
- Going away from wifi-coverage
- Going into area with poor cellular coverage
It's possible that being on 2G/3G may avoid the issue, but of course the speed sucks. I just tried going on 2G/3G and toggled wifi a few times. So far, mobile data is still ok. But the instant I enable LTE, mobile data is loss. Switching down to 2G/3G doesn't help. So another possible cause is:
- Switching from 2G/3G
My guess is that there is a bug with the LTE code on the phone that got introduced with a recent update.
Has been happening recently to me too as of last week. Random connection dropping for a few seconds. Usually, it will reconnect quickly and it'll show full signal, then it might die, or it might stay connected.

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