Best place to get replacement parts? - X Style (Pure) Q&A, Help & Troubleshooting

Not going to go into detail because it's irrelevant, but the middle of the digitize on my Pure no longer responds to any touch. I was going to request a repair, but after Motorola's website failed on me multiple times while trying, on top of the startlingly horrendous stories I've heard about Moto's repair service, I've decided to take it upon myself to fix it (while using an N6 in the mean time). I've found plenty of sources for getting a new screen, however reviews of each place seem awfully sketchy (counterfeit parts, items not shipped, etc.). Does anyone have a place you trust and use to get parts?

Parts 4 repair
Ebay
Theres plenty of places online, shouldnt cost you more than £85
Sent from my PLK-L01 using XDA Free mobile app

spice002 said:
Not going to go into detail because it's irrelevant, but the middle of the digitize on my Pure no longer responds to any touch. I was going to request a repair, but after Motorola's website failed on me multiple times while trying, on top of the startlingly horrendous stories I've heard about Moto's repair service, I've decided to take it upon myself to fix it (while using an N6 in the mean time). I've found plenty of sources for getting a new screen, however reviews of each place seem awfully sketchy (counterfeit parts, items not shipped, etc.). Does anyone have a place you trust and use to get parts?
Click to expand...
Click to collapse
I usually just do "advance replacement" sure it costs 20 bucks, but they send you a phone first. No worries about delays, being w/o phone, etc

If you do buy an LCD make sure it comes with the frame and order a back cover for it as well

iamsloany said:
Parts 4 repair
Ebay
Theres plenty of places online, shouldnt cost you more than £85
Sent from my PLK-L01 using XDA Free mobile app
Click to expand...
Click to collapse
So P4R is reliable? If so I'll go with them, considering it's much cheaper and I can get the adhesive for the back from them.
asuhoops8628 said:
I usually just do "advance replacement" sure it costs 20 bucks, but they send you a phone first. No worries about delays, being w/o phone, etc
Click to expand...
Click to collapse
At this point, it's less advantageous for me to do that, considering I have an N6 already here as a backup, and replacing the screen myself is much cheaper.

george241312 said:
If you do buy an LCD make sure it comes with the frame and order a back cover for it as well
Click to expand...
Click to collapse
I'm actually going to order the adhesive for the back cover, because my Pure was from Moto Maker. Don't want to go from my nice purple back to a boring black one

spice002 said:
I'm actually going to order the adhesive for the back cover, because my Pure was from Moto Maker. Don't want to go from my nice purple back to a boring black one
Click to expand...
Click to collapse
You don´t need any adhesive for the back as the replacement has it on it. The back is a big sticker like the back of the N6. I have switched from boring black to orange. You a hairdryer to remove the back cover. It is easy

rockster76 said:
You don´t need any adhesive for the back as the replacement has it on it. The back is a big sticker like the back of the N6. I have switched from boring black to orange. You a hairdryer to remove the back cover. It is easy
Click to expand...
Click to collapse
But like I said, getting a whole new back cover means I lose my Cabernet coloured back with engraving that I got from Moto Maker. Thus, I need to get the adhesive to stick it back. Also the back on the Pure is thicker than "just a sticker," and can be reapplied if treated right (I.E, don't just rip it off haphazardly).

Related

G1 aftermarket lcd finally!!!

If any of you have a busted G1 Screen CellularDR finally has the screen ava.
Check the screen out here: http://www.cellulardr.com/60H00152-00M.htm
and all parts here : http://www.cellulardr.com/products.php?cat=513
little high at 199.99
If its just your digitizer busted they also sale that with flex cable for 169.99
Nice thanks for the links!
Any chance anyone find a place to pick up the dev phone's back cover? I've been looking for a one and haven't been able to find one yet.
oDeACoNo said:
Nice thanks for the links!
Any chance anyone find a place to pick up the dev phone's back cover? I've been looking for a one and haven't been able to find one yet.
Click to expand...
Click to collapse
I would looooooooove one of those -- I'd gladly pay $50 for it
I Like the DEV Phones Glossy Keyboard, looks good on it. Although that does mean smudges out of this world lol. Have you looked into getting that design inscribed on the back of your cover?
Concerning back covers.
I have already ordered one from HTC to replace my grey one with a black one. Unfortunately they didnt have the white UK one. Why not order a replacement for 15 dollars and have it sent out and painted? I am sure it can't be more than 50 dollars when finished.
Brutal-Force said:
I have already ordered one from HTC to replace my grey one with a black one. Unfortunately they didnt have the white UK one. Why not order a replacement for 15 dollars and have it sent out and painted? I am sure it can't be more than 50 dollars when finished.
Click to expand...
Click to collapse
whats the link to the htc order site for like the battery cover or 3.5 mm plug
my de g1 rulz! got android on the back =)
00civicex said:
If any of you have a busted G1 Screen CellularDR finally has the screen ava.
Check the screen out here: http://www.cellulardr.com/60H00152-00M.htm
and all parts here : http://www.cellulardr.com/products.php?cat=513
little high at 199.99
If its just your digitizer busted they also sale that with flex cable for 169.99
Click to expand...
Click to collapse
Finally? This was posted at least one week ago. They don't seem to answer my emails so I don't know what to think. I find the replacements very expensive as well specially the digitizer. Personally find it very hard to wreck the LCD without wrecking the digitizer, which in that case will be very expensive to replace, over 360$. And that's if you replace the parts yourself.
Oh well It's good someone has these replacements parts but the screen has been on Ebay for much less, still no sign of the digitizer.
Sorry my phone has been out of commission for a while and decided to check the other day for parts and ran up on them. Decided to post the links...Oh well. I bought my bro's broken g1 for 50 bucks and put his screen in mine. Not sure what is wrong with his goes straight to the recovery mode and some keys dont work.
No problem. Good you managed to open the internals of your device. I can't remove the housing from the back.
Is it hard to take the g1 apart and put it back together. I scratched the housing and was thinking bout getting a replacement and transferring everything. But im scared i might mess sumthing up.
http://forum.xda-developers.com/showthread.php?t=468673
Probably not difficult for someone who has opened a lot of phones. This is my first time.
That sounds like a ripoff to me. You can get a decent 22" LCD for that price.
coolbho3000 said:
That sounds like a ripoff to me. You can get a decent 22" LCD for that price.
Click to expand...
Click to collapse
i agree, it's a gouge.
they know you are stuck, so mark it up 7 times
G1 Replacement Window Lens Digitizer Price Lowered
It looks like they heard you. I just checked it out and the Window Lens Glass with Touch Screen Digitizer is now available by itself and it is much cheaper. Check it out http://www.cellulardr.com/G1Digitizer.htm

dust under the screen?

I have only been using this phone for about a week. has anyone has this problem and send it to htc to repair? does this cover under warranty??
This was a huge issue with my MT3G Slide. If I remember correctly, it is a warranty issue. You can send it to HTC or (not sure) I think T-Mobile will replace it. The problem is with the glue that holds the digitizer to the screen, it's crap.
Also, when you get your new phone go into a dark room and check for light leaks. Probably under the top shell so open the keyboard and look on the back side of the screen.
i have had my desire z for nearly 2 months now, no dust yet
I was in your spot a few weeks ago. Dust just magically accumulated under the screen one night. A few days later it bugged me so much I called T-mobile, explained that there is dust underneath the screen and that there is no physical damage on the phone. They sent out a replacement that night and I got it 3 days later. No issues no cost to me free shipping both ways.
They did this for me on a used phone I brought in too, so I'm sure there would be no issue getting yours replaced if its new especially.
chrisyeung88 said:
I have only been using this phone for about a week. has anyone has this problem and send it to htc to repair? does this cover under warranty??
Click to expand...
Click to collapse
I had the same issue caused by the screen not being aligned properly with the casing which left a 1mm gap between the the screen and casing allowing dust and fluff to seep through. It's a manufacturing fault so just send it back to htc. If you're rooted, best to unroot first, you don't want to give them any ammunition;, )
Stea1thmode said:
I had the same issue caused by the screen not being aligned properly with the casing which left a 1mm gap between the the screen and casing allowing dust and fluff to seep through. It's a manufacturing fault so just send it back to htc. If you're rooted, best to unroot first, you don't want to give them any ammunition;, )
Click to expand...
Click to collapse
did htc charge you? what is the procedure to take it back? and price for the courier?
chrisyeung88 said:
did htc charge you? what is the procedure to take it back? and price for the courier?
Click to expand...
Click to collapse
It's covered on warranty, you don't have to pay for anything, best to contact htc via email to keep a paper trail on things. They will send out a courier to pick up your phone, it's only a simple procedure so it shouldn't take long.
Stea1thmode said:
It's covered on warranty, you don't have to pay for anything, best to contact htc via email to keep a paper trail on things. They will send out a courier to pick up your phone, it's only a simple procedure so it shouldn't take long.
Click to expand...
Click to collapse
when i contact htc.... they said "At that stage the choice is given to either go ahead with the repair or have the phone returned. To have the phone returned a fee of approximately £20 for courier costs and the evaluation is applicable." which makes me slightly confused
you still have dust problem after the fix?
Had my g2 for like 4 month no dust. That's good am with T-mobile. They will replace your phone even if you have the the smallest problem.
Sent from my HTC Vision using XDA App
chrisyeung88 said:
when i contact htc.... they said "At that stage the choice is given to either go ahead with the repair or have the phone returned. To have the phone returned a fee of approximately £20 for courier costs and the evaluation is applicable." which makes me slightly confused
you still have dust problem after the fix?
Click to expand...
Click to collapse
I'm slightly confused myself, the way I interpret your text is that after evaluation should you decide not to have your phone repaired then they will charge you for courier costs to have your phone returned to you. Like I said previously it should be covered by warranty so you won't have to pay a penny.
After repair, the dust problem is soughted.
Depending on how bad the dust is...take your phone and repeatedly, but lightly tap it on a table...the dust particle will eventually, make it to the edge of the screen and get "stuck there" and you won't be able to see it anymore. At least, most of the time, it will.
verkion
Dust problem does get worse..... only time I am free enough to let htc collect my phone is easter....
Mm... I will try the tap method.......
Sent from my HTC Vision using XDA App
What a bummer, that's a long wait. Just so that you're aware it doesn't have to be your home address, you can use friends, family, work etc. address. The courier can just pick up/drop off even when you're not there.
Stea1thmode said:
What a bummer, that's a long wait. Just so that you're aware it doesn't have to be your home address, you can use friends, family, work etc. address. The courier can just pick up/drop off even when you're not there.
Click to expand...
Click to collapse
oo how?? as currently im living on student accommodation. don't really know how can i let them pick up. and prefer not to drop off bk at the accommodation office too
Have had my G2 since release and no dust yet
tried the tap method... but nothing happen..... dust is getting closer to centre now... as more dust gets in
I don't know if this thread is still alive, i hope it is.
Well, I got my G2 just about a couple of weeks ago. Got it off kijiji, cuz the gentleman who sold it to me told me that it has warranty till september 2011, i decided to buy it. It still does have warranty. It has got 2 problems, 1 with battery, the phone is s-off, rooted, and modded with CM Nightly RC1, and the battery just runs out very quickly, i have to charge the phone atleast twice a day. and 2nd is with he screen, it has got dust underneath, on right hand top corner, so i decided to call htc directly and find out if i can send the phone off for repair, and if i could get a replacement battery.
The girl on the other side was nice enough that she is sending me a new battery, so one problem will be solved, then I asked her if i can send the phone back to them to get it fixed.
I am actually worried about 2 things. One is how do I put the stock rom back on the phone? I am not a great modder and don't really know(i think little bit research will help, as i found this thread after search) and two is i am really afraid of htc charging me for something i might not have done. such as liquid damage. physically the phone looks great. no scratches or any sort of physical dent marks. but liquid damage is something really scares me out.
what should I do?
I need some advise from my fellow xda folks... Please help me out...
As far as i know, if you grab the official firmware from bell, (i assume bell because you said kijiji and that is normally canadian), load that up and make sure your recovery is stock, htc will not even know if you had a custom rom in it.
As for the water damage, there is usually a small white sticker where the battery usually sits. This sticker changes colour if it is exposed to excessive moisture. If this sticker is still white, then you are fine.
Sent from my HTC Vision using XDA App
Athrun88 said:
As far as i know, if you grab the official firmware from bell, (i assume bell because you said kijiji and that is normally canadian), load that up and make sure your recovery is stock, htc will not even know if you had a custom rom in it.
As for the water damage, there is usually a small white sticker where the battery usually sits. This sticker changes colour if it is exposed to excessive moisture. If this sticker is still white, then you are fine.
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
Not actually, i got the G2 off kijiji, the tmobile version which i use for my wind mobile sim card.
I called htc directly and the girl on the other side said the phone is fixable being in canada but i m just curious and concern about the charges they might apply to fix this... i asked her specifically that if i m in canada are you sure there will be no charge for me to pay? she said, we will require your credit card which has at least a dollar value on it, just for security(which i thought is weird as i have N1 i had to sent out for repair and they didn't ask for my credit card info... i asked her and she said N1 and G2 are two different cases handled by two different operational teams, they don't require info for N1 as its a Google phone, while G2 is sold by tmobile, my cc info they will use in case if there is any liquid or physical damage and i will have to pay for at least shipment back which is $35)
regarding the sticker, i can see a small white rounded sticker underneath the battery which is fairly white so far... i assume that's the one and doesn't look like it has changed color significantly, but I am still afraid - i think i might color blind... lol... i had a problem before with rogers bb bold, where i sent the phone in for repair and they said it has got liquid damage as the sticker has turned blue and i had to pay $250 for it...
That's the reason I need suggesions from ya'll people... how can I make sure my phone is damage free and can get the dust problem fixed?
i am really scared and totally confused...
creativedevil said:
Not actually, i got the G2 off kijiji, the tmobile version which i use for my wind mobile sim card.
I called htc directly and the girl on the other side said the phone is fixable being in canada but i m just curious and concern about the charges they might apply to fix this... i asked her specifically that if i m in canada are you sure there will be no charge for me to pay? she said, we will require your credit card which has at least a dollar value on it, just for security(which i thought is weird as i have N1 i had to sent out for repair and they didn't ask for my credit card info... i asked her and she said N1 and G2 are two different cases handled by two different operational teams, they don't require info for N1 as its a Google phone, while G2 is sold by tmobile, my cc info they will use in case if there is any liquid or physical damage and i will have to pay for at least shipment back which is $35)
regarding the sticker, i can see a small white rounded sticker underneath the battery which is fairly white so far... i assume that's the one and doesn't look like it has changed color significantly, but I am still afraid - i think i might color blind... lol... i had a problem before with rogers bb bold, where i sent the phone in for repair and they said it has got liquid damage as the sticker has turned blue and i had to pay $250 for it...
That's the reason I need suggesions from ya'll people... how can I make sure my phone is damage free and can get the dust problem fixed?
i am really scared and totally confused...
Click to expand...
Click to collapse
Ahh, just wanted to clarify since I didn't see any of the T-Mobile versions on Kijiji when I did my shopping.. If that's the case and you have the G2, then you should be able to pop by the T-Mobile site and grab the stock ROM off them. I also saw a list of stock roms somewhere on this site for the DZ/G2.
If the water sticker is whitish, then it's still good. As long as it's not red/pink or blue, those would be a sure sign of water damage.
The only reason why they would need a credit card, in my opinion, is for any unexpected charges that they would apply to it in the case of a necessary repair that is not covered under warranty. But other than that, I wouldn't know why else.
I hope you get it sorted out.
Regards.

I have to bring my phone to Sprint for...

...a broken front glass. I've had my Evo since launch, naked, and finally dropped it on something hard enough to break it - the parking lot. Needless to say, the glass is cracked, so I'll need to bring it to Sprint (I have TEP), but first, a few questions:
1) I need to unroot (the phone is still very usable), but if I get an exchange, is the newest version of Android rootable for the Evo4G?
2) If it's NOT rootable, I know a guy who replaces glass on iPods, iPhones, and other smartphones, (including the 4G) and he'll charge me for the glass and that's it (<$50). Problem is, now it has a few nicks in the side, and that will bug the **** out of me.
Any ideas/tips from anyone that's gone through this with Sprint or suggestions otherwise?
Thanks
You'll get referred to Asurion unless the tech is feeling exceptionally nice that day.
They've been cracking down on courtesy repairs recently, mainly because the front assemblies are around $100 a pop.
If you get an exchange you will be able to root using Revolutionary (do a search). I've done several.
Go to amazon, the digitizer is anywhere between $11-$20... Not a real tough fix...
I'd go the amazon route as well. My friend fixed his wife's evo pretty quickly and for $15 I think.
Wow, thanks everyone! I do have TEP for the phone, but replacing it myself doesn't look to difficult and I'm pretty handy. I already have the torx and pry tools, so I may just go that route. Thanks for the feedback!
And even if you don't want to do it yourself, there is no need to actually take it to a sprint store. They will just tell you to call Asurion.
sitlet said:
And even if you don't want to do it yourself, there is no need to actually take it to a sprint store. They will just tell you to call Asurion.
Click to expand...
Click to collapse
So this third party company basically just handles the claims?
sitlet said:
And even if you don't want to do it yourself, there is no need to actually take it to a sprint store. They will just tell you to call Asurion.
Click to expand...
Click to collapse
Not necessarily. I'm on my 4th screen replaced at no charge from my local store. I have TEP, the sheet shows $35 for screen repair without it. 3 times I walked in and was out in 30-40min. Once they had no screens and gave me a loaner while a new shipment came in.
Perhaps corporate stores are just referring to Asurion now, but all the stores in my area still repair in shop.
I just had to turn in a phone because the USB data lines were not working. They refused to do any diagnosing while it was rooted. You might be able to try a stock-looking ROM perhaps. But I unrooted following guides here, took it in, got the new phone a while later, rooted it, and I'm back.
Nine days later, I drop the phone on concrete face-down. So now I'm sitting with this new phone and a cracked screen. Ebay has a number of complete housings with LCD for $40-60. With that, swap in your motherboard and it should be all good. I will be going this route over the next few days.
Ifixit.com has a guide to take it apart. You have to do the first few steps to see what model LCD your phone uses. Some have a wide ribbon cable and some have a narrower one. I just looked this afternoon and mine is a wide type cable. Maybe older phones are narrow.
Go with number 2 because it should be easy to fix to do. And just deal with the side nicks and scratches. After all it was your own fault for not having it protected somehow.
{ParanoiA} said:
Go with number 2 because it should be easy to fix to do. And just deal with the side nicks and scratches. After all it was your own fault for not having it protected somehow.
Click to expand...
Click to collapse
Nowhere did I say it WASN'T my fault. It's not like I'm out to **** over Sprint. I think having the phone since launch and never dropping it naked is pretty ****ing good in its own right, thank you very much.
I had the Otterbox Commuter (which is an amazing case, imo) from day one (Dec 2010), but have since gone naked. The phone is too sexy to cover it up with anything. I gladly take the risk of dropping it.
Bottom 20% of my digitizer went bad. Sprint said they'd fix it for $35 till they found out it was rooted. They said if I brought it back with stock software they'd still do it. I brought it back with a stock ROM but they claimed water damage and wouldn't fix it. Dirty ****ers.
For $20 and an hours worth of time I fixed it myself with a part from Amazon. You'll need to pick up a safe pry tool kit ($2). I ordered one setup for an iPod and it worked fine. They also say you'll need a T4 driver but you'll need a T5. Lowes has a Torx multitool that works great for $10.
There is a youtube video that shows step by step how to replace the EVO digitizer.
http://www.youtube.com/watch?v=tdSIVMQ-G08
I guess it depends on the store.. I don't have insurance and they also charged 35$ but they never said anything about root. I was running cm7 and didn't even change they boot animation to stock..
There also was no root method at the time..
Sent from my PC36100 using xda premium
mobius999 said:
Not necessarily. I'm on my 4th screen replaced at no charge from my local store. I have TEP, the sheet shows $35 for screen repair without it. 3 times I walked in and was out in 30-40min. Once they had no screens and gave me a loaner while a new shipment came in.
Perhaps corporate stores are just referring to Asurion now, but all the stores in my area still repair in shop.
Click to expand...
Click to collapse
I brought mine in asking for screen replacement and they told me to call asurion. Yes I have tep
Sent from my PC36100 using XDA App
AHrubik said:
Bottom 20% of my digitizer went bad. Sprint said they'd fix it for $35 till they found out it was rooted. They said if I brought it back with stock software they'd still do it. I brought it back with a stock ROM but they claimed water damage and wouldn't fix it. Dirty ****ers.
For $20 and an hours worth of time I fixed it myself with a part from Amazon. You'll need to pick up a safe pry tool kit ($2). I ordered one setup for an iPod and it worked fine. They also say you'll need a T4 driver but you'll need a T5. Lowes has a Torx multitool that works great for $10.
There is a youtube video that shows step by step how to replace the EVO digitizer.
http://www.youtube.com/watch?v=tdSIVMQ-G08
Click to expand...
Click to collapse
the day after i got my evo i had to go to the sprint store to do something with it (i forgot) but the tech came out and tried to pull the "water damage" BS they always pull. I told the prick that i just got it YESTERDAY and why the hell you people always try to pull the water damage bs? he had nothing to say. I was being a bit loud in front of everyone in the store and you should have seen teh look on his retarded face. these doosh bag techs at sprint suck!! they would rather find a way out of fixing it than actually fixing it.

Samsung will not change my back cover!

I have a GS3 for att and a few hours after i bought the phone i noticed the back door cover is not snapping in on the bottom left side. After thinking i might be able to return the phone to the best buy i got it from and exchange it i decided to wait two days. Turns out my only option is returning not exchanging due to the high demand of the phone. I tried to call samsung to see if could possibly send me a back cover since all the hooplah about the back cover recall during production i figured it would not be a problem. I first tried to get this fixed through their live chat system. In the end they told me its not cover because its physical damage. I proceeded to call their support and see if they could give me the same answer. They in turn said I would have to send the phone to them but since I have no oter phone now I could not do that so I politely asked to speak to a manager but there were "on the phones" and "busy" so they took my number and told me they would call me back. Well.... I guess you can figure out what happened with that promise. I called a second time and after a 40 minute call it got me nowhere. They then told me on my second call that the back cover was not covered in the warranty because it was a "detachable part of the phone" and that it was an "accessory". I told them this does not make sense because isnt the battery considered detachable and an accessory? This time i asked for a manager again and I guess the managers were being lazy because not one of them wanted to speak with me because they were on "call" ironically. Can anyone help me with this situation any suggestions anything I can tell them to actually do something about this? I also already told them that all over the internet there were news about defective back covers during manufacturing and how it was pulled to be fixed and how people are posting pics of back cover issues also including on this forum! Im so aggravated with their customer support that i have a headache.
Look up on ebay to find a replacement. I know a lot of sites sell battery back covers and they aren't expensive
sent from my GALAXY SIII
Because of the crazy demand of the phone, you may have to wait it out if you can't be without phone and hope BBY gets some stock in within your 30 day (?) exchange window.
If you absolutely can't wait, you may wanna try ebay for a replacement back, since it's been reported the the international doors work just as well. But that would require you to shell out some dough for something that isn't your fault
Stock back cover is crap, really poor decision from Samsung. Finger print magnet and slippery. Anyways there are tons of 3rd party replacement back covers anywhere from 2$ to 10$, with better decals or nice tactile texture some even metal or leather.
Check amazon or just Google.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Buy the official flip cover - replaces the back. Use that until you find a replacement back. Can we even get those yet by the way?...
I've read that some of the back covers block NFC. Be careful with what you get.
Ansextra said:
I've read that some of the back covers block NFC. Be careful with what you get.
Click to expand...
Click to collapse
Yeah the metal ones..
Try putting the bottom left in first then bottom right then go up. Mine was like this until I did this.
Sent from my GT-I9300 using Tapatalk 2
you can but on ebay, offical samsung back battery covers in white and blue. They are around $30.00 . I got mine a couple of days ago as I wanted an extra cover.
Wow, this is really poor customer service from Samsung. I had a loose battery door on my Motorola DX. I did online chat with rep, after 2 minutes of taking my info then she sent me a brand new battery door. Received in mail 2 days later.
I would say file a better business Bureau complaint. Everytime I have filed a complaint someone from the executive offices called me back. I filed one against LG and got them to replace my phone after sending it in for repair 3 times and all 3 times didn't fix it. I also had an issue with dell and filed a complaint and the escalation office called me and bent over backwards to make me happy. So I would suggest doing that and you will get a call back within a week guaranteed
Sent from my SGH-I777 using Tapatalk
Envy718 said:
I have a GS3 for att and a few hours after i bought the phone i noticed the back door cover is not snapping in on the bottom left side. After thinking i might be able to return the phone to the best buy i got it from and exchange it i decided to wait two days. Turns out my only option is returning not exchanging due to the high demand of the phone. I tried to call samsung to see if could possibly send me a back cover since all the hooplah about the back cover recall during production i figured it would not be a problem. I first tried to get this fixed through their live chat system. In the end they told me its not cover because its physical damage. I proceeded to call their support and see if they could give me the same answer. They in turn said I would have to send the phone to them but since I have no oter phone now I could not do that so I politely asked to speak to a manager but there were "on the phones" and "busy" so they took my number and told me they would call me back. Well.... I guess you can figure out what happened with that promise. I called a second time and after a 40 minute call it got me nowhere. They then told me on my second call that the back cover was not covered in the warranty because it was a "detachable part of the phone" and that it was an "accessory". I told them this does not make sense because isnt the battery considered detachable and an accessory? This time i asked for a manager again and I guess the managers were being lazy because not one of them wanted to speak with me because they were on "call" ironically. Can anyone help me with this situation any suggestions anything I can tell them to actually do something about this? I also already told them that all over the internet there were news about defective back covers during manufacturing and how it was pulled to be fixed and how people are posting pics of back cover issues also including on this forum! Im so aggravated with their customer support that i have a headache.
Click to expand...
Click to collapse
This is why I left AT&T. Their customer service is the worst out of all the top 4 carriers in the US.
Sent from Droid RAZR MAXX
Envy718 said:
I have a GS3 for att and a few hours after i bought the phone i noticed the back door cover is not snapping in on the bottom left side. After thinking i might be able to return the phone to the best buy i got it from and exchange it i decided to wait two days. ... They then told me on my second call that the back cover was not covered in the warranty because it was a "detachable part of the phone" and that it was an "accessory"
Click to expand...
Click to collapse
First, the manufacturing issue had everything to do with the surface quality, not the fit issue.
Second, you need to learn to insert the cover properly. If you insert from the bottom and just press hard around the edge all the way around, it will fit in snuggly.
Third, if you still can't get the cover to assemble or break the cover in the process of forcing it in, just buy a replacement cover. It is not expensive and certainly not worth your time and effort to argue with Samsung over it, imho.
Just trying to be helpful...
Sent from my SAMSUNG-SGH-I717 using xda premium
ArborRes said:
First, the manufacturing issue had everything to do with the surface quality, not the fit issue.
Second, you need to learn to insert the cover properly. If you insert from the bottom and just press hard around the edge all the way around, it will fit in snuggly.
Third, if you still can't get the cover to assemble or break the cover in the process of forcing it in, just buy a replacement cover. It is not expensive and certainly not worth your time and effort to argue with Samsung over it, imho.
Just trying to be helpful...
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
Im not retarded I know how to put the back cover on I have already done this and it is not staying. Im one of the few people that read the manuals. I have never broke the cover because it came like that out of the box. I would not be calling samsung or posting on this forum had any of this been my fault at all.
ArborRes said:
First, the manufacturing issue had everything to do with the surface quality, not the fit issue.
Second, you need to learn to insert the cover properly. If you insert from the bottom and just press hard around the edge all the way around, it will fit in snuggly.
Third, if you still can't get the cover to assemble or break the cover in the process of forcing it in, just buy a replacement cover. It is not expensive and certainly not worth your time and effort to argue with Samsung over it, imho.
Just trying to be helpful...
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
Nice avatar1 What's the good word?
All that time on the phone and posting on forums, you might as well have bought one off ebay. Unless your time isn't worth anything.
themightycat said:
All that time on the phone and posting on forums, you might as well have bought one off ebay. Unless your time isn't worth anything.
Click to expand...
Click to collapse
My thing is why should I have to spend money on something that was a defect. Thats not right as a company to make a customer do that for a less than a week old phone.
Just return the phone and get a new one.
First world problems suck. Thanks for sharing.
...
Put a case on it, and you'll never notice it again.
Call wherever you bought it, see if someone returned a defective one and have them swap the cover for you.

[Q] Replacement screen + digitizer + front housing

Well, my screen broke after 5 days, and the digitizer is completely unresponsive. It was barely a 2 foot drop! Here are a few pictures: one, two, three.
Anyways, with the sad story aside, I have looked into my repair options, and I have decided the most economical thing to do would be to order a replacement front assembly and do it myself. In another thread, I found this link. The drop resulted in a few scratches on the metallic frame, so I want to make sure that's also included in my replacement. Now, that link looks very promising, but I'm trying to save as much money as possible. I have browsed though Ebay, and found similar items that cost about $30-40 cheaper (after shipping) coming from China, but I'm a little skeptical about it. $100+ is expensive for a repair, so I want to make sure I'm getting quality parts. A couple examples are here and here. Are these parts directly from LG, and if so, how do they become available for sale through third parties? It's the quality of the parts that concern me the most. All said and done, I want the phone to look and feel as if it were brand new out of the box.
On another note, I'll be buying this as soon as it's available. I had one of those on my Nexus One back in the day, so I know my N4 will be well protected, even though it's going to effectively turn it into a cinder block. Such a shame that I gotta cover up such a beautiful device, but apparently it's too risky to leave the phone naked...
So basically, I just want some opinions about the cheaper Ebay options, or if anyone has a better recommendation. I've ruled out sending the phone to LG's third-party repair center due to the costs. I'm comfortable doing the repair myself, so I'm happy saving a few bucks in the process.
Why not send it it for a new device instead?
Sent from my Nexus 4 using Tapatalk 2
Bloodflame said:
Well, my screen broke after 5 days, and the digitizer is completely unresponsive. It was barely a 2 foot drop! Here are a few pictures: one, two, three.
Anyways, with the sad story aside, I have looked into my repair options, and I have decided the most economical thing to do would be to order a replacement front assembly and do it myself. In another thread, I found this link. The drop resulted in a few scratches on the metallic frame, so I want to make sure that's also included in my replacement. Now, that link looks very promising, but I'm trying to save as much money as possible. I have browsed though Ebay, and found similar items that cost about $30-40 cheaper (after shipping) coming from China, but I'm a little skeptical about it. $100+ is expensive for a repair, so I want to make sure I'm getting quality parts. A couple examples are here and here. Are these parts directly from LG, and if so, how do they become available for sale through third parties? It's the quality of the parts that concern me the most. All said and done, I want the phone to look and feel as if it were brand new out of the box.
On another note, I'll be buying this as soon as it's available. I had one of those on my Nexus One back in the day, so I know my N4 will be well protected, even though it's going to effectively turn it into a cinder block. Such a shame that I gotta cover up such a beautiful device, but apparently it's too risky to leave the phone naked...
So basically, I just want some opinions about the cheaper Ebay options, or if anyone has a better recommendation. I've ruled out sending the phone to LG's third-party repair center due to the costs. I'm comfortable doing the repair myself, so I'm happy saving a few bucks in the process.
Click to expand...
Click to collapse
The Chinese make a dead on imitation of the N4. The only way to be sure you have a real N4 is to call Google and ask if your IMEI is legit. I'm guessing what you're looking at are screens for the copies. If you're worried, what's another few dollars for the real thing? I can see if they were half the price, but they aren't.
Also, why not get a bumper or a Ringke case? They still show of the phone.
scream4cheese said:
Why not send it it for a new device instead?
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
I bought it from my carrier, and declined a $7/month replacement plan... I could get in touch with them, but I'm pretty sure they're just going to tell me it's my own fault and nothing they can do about it.
estallings15 said:
The Chinese make a dead on imitation of the N4. The only way to be sure you have a real N4 is to call Google and ask if your IMEI is legit.
Click to expand...
Click to collapse
Mine is real. I didn't buy a Chinese fake. I was just wondering if the replacement front from those Ebay listings were real or not. I know it's hard to tell, but I want to make sure I'm getting original LG parts.
estallings15 said:
I'm guessing what you're looking at are screens for the copies. If you're worried, what's another few dollars for the real thing? I can see if they were half the price, but they aren't.
Also, why not get a bumper or a Ringke case? They still show of the phone.
Click to expand...
Click to collapse
I was originally considering the official bumper, but I'm not sure if it will really be enough. I don't want to go through the same thing again.
I don't like the design of the Ringke case, either. I know Seidio's cases are great quality, but at the same time, they make the phone huge.
Bloodflame said:
Mine is real. I didn't buy a Chinese fake. I was just wondering if the replacement front from those Ebay listings were real or not. I know it's hard to tell, but I want to make sure I'm getting original LG parts.
Click to expand...
Click to collapse
You misunderstood. I wasn't questioning whether or not your phone was real. I was telling you that the fakes are really good. Those are probably REALLY good fake screens. Understand?
Hi guys,
I have the same problem on my Nexus 4 which is now completely useless. Funny enough, the phone is still on but the touch screen doesn't work anymore... Let me tell you how annoying it is when the alarm rings at 7am on a Saturday morning and you can't turn it off...
Anyway, I hope I'm in the right topic and not posting something that has been answered already (I did a research...) but can you let me know if you managed to change your screen Bloodflame? If so, was it easy with the replacement kit that usually comes with the screen you buy. I don't want to go to a dodgy shop that will take me £20 for just a simple screen change... I'm sure I can do it myself.
I recently found one on eBay for £85, which is pretty much the best deal I saw so far (I can't send you a link as I'm a new member, sorry).
Thanks in advance for your help and apologies if the English isn't perfect (I'm not a native).
estallings15 said:
You misunderstood. I wasn't questioning whether or not your phone was real. I was telling you that the fakes are really good. Those are probably REALLY good fake screens. Understand?
Click to expand...
Click to collapse
OK, I see what you mean. Just when you mentioned verifying my IMEI with Google made it sound like you thought mine was a fake. I understand the Chinese knockoff's could be hard to tell apart, and I understand that those replacement parts on Ebay may be fake. That's what I was skeptical about. They might be real, but maybe it's not worth the risk...
At first glance, the price appears similar, but the one from EtradeSupply comes to about $152 after shipping, whereas the Ebay ones are about $115 shipping included. I was just hoping I could save a little cash - that's all.
michaelvitello said:
Hi guys,
I have the same problem on my Nexus 4 which is now completely useless. Funny enough, the phone is still on but the touch screen doesn't work anymore... Let me tell you how annoying it is when the alarm rings at 7am on a Saturday morning and you can't turn it off...
Anyway, I hope I'm in the right topic and not posting something that has been answered already (I did a research...) but can you let me know if you managed to change your screen Bloodflame? If so, was it easy with the replacement kit that usually comes with the screen you buy. I don't want to go to a dodgy shop that will take me £20 for just a simple screen change... I'm sure I can do it myself.
I recently found one on eBay for £85, which is pretty much the best deal I saw so far (I can't send you a link as I'm a new member, sorry).
Thanks in advance for your help and apologies if the English isn't perfect (I'm not a native).
Click to expand...
Click to collapse
I only made this post last night, so no, I haven't fixed my phone yet. I haven't even placed the order for my replacement parts yet. But I can update this thread later on with my progress. Heck, I can even post pictures of the repair process and make note of any details pertaining to how easy/hard it is, a specific step that might be a little more difficult (ribbon cables come to mind), or anything like that.
FYI, you can disable your alarm from ADB as long as you have USB debugging enabled. It's a bit of a pain, but I was able to get a few things done using ADB. For instance, I was able to turn off mobile data, enable wifi, and make a full backup of my internal storage among a few other minor things, just in case.
Code:
adb shell
svc data disable
svc wifi enable
input touchscreen tap [x] [y]
input keyevent [#]
Google those commands for more details.
Bloodflame said:
I only made this post last night, so no, I haven't fixed my phone yet. I haven't even placed the order for my replacement parts yet. But I can update this thread later on with my progress. Heck, I can even post pictures of the repair process and make note of any details pertaining to how easy/hard it is, a specific step that might be a little more difficult (ribbon cables come to mind), or anything like that.
Click to expand...
Click to collapse
OK I see. No problem then, I ordered the screen yesterday and will also give updates when I'll change it. Hopefully, I'll receive it and change it before you and will therefore give you a few tips (if needed). I'm sure it's not that difficult but we'll probably need to be very cautious. There's probably a few videos showing how to do it. If I find a good one, I'll post the link here.
Bloodflame said:
FYI, you can disable your alarm from ADB as long as you have USB debugging enabled. It's a bit of a pain, but I was able to get a few things done using ADB. For instance, I was able to turn off mobile data, enable wifi, and make a full backup of my internal storage among a few other minor things, just in case.
Click to expand...
Click to collapse
I didn't know this tip, thanks for the help! It finally went out of battery, so nothing to worry about anymore )
Just a general heads up:
I recently had the exact same problem, wanted to keep my nexus naked but it cracked after about a month. So I ordered a replacement last sunday of eBay for about $135 with shipping, it was not from China, from California. I received the screen yesterday, and successfully replaced it by my own, it was pretty simple and took me about an hour. I have never before disassembled a phone. The screen works fine and seems just as good as the one before. I could have sent it in to LG but they said they would remove all data from the phone for some security reason and I didn't want to do that. But if you have any more questions just ask me, I will be glad to help you.
Sent from my Nexus 4 using xda app-developers app
michaelvitello said:
OK I see. No problem then, I ordered the screen yesterday and will also give updates when I'll change it. Hopefully, I'll receive it and change it before you and will therefore give you a few tips (if needed). I'm sure it's not that difficult but we'll probably need to be very cautious. There's probably a few videos showing how to do it. If I find a good one, I'll post the link here.
Click to expand...
Click to collapse
Sounds great! Yeah, I've already briefly looked up a couple videos and guides (see this one on ifixit) and it doesn't looks terribly difficult. Also, I recall reading about someone who successfully replaced their screen, but ended up cracking the back glass in the process. Might be worthwhile to take a little extra care to make sure that doesn't happen to you. You've been warned
aanonymoushuman said:
Just a general heads up:
I recently had the exact same problem, wanted to keep my nexus naked but it cracked after about a month. So I ordered a replacement last sunday of eBay for about $135 with shipping, it was not from China, from California. I received the screen yesterday, and successfully replaced it by my own, it was pretty simple and took me about an hour. I have never before disassembled a phone. The screen works fine and seems just as good as the one before. I could have sent it in to LG but they said they would remove all data from the phone for some security reason and I didn't want to do that. But if you have any more questions just ask me, I will be glad to help you.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Yeah, I could understand why you'd want to leave the N4 naked - it's certainly a beautiful device! But on the other hand, stuff like this happens and it becomes an expensive mistake, as we've learned.
So just tell me, was there any one or two specific disassembly/assembly steps that were more difficult? If so, did you figure out any tricks to overcome the difficulty a bit? I understand working with small parts and flimsy ribbon cables can be a bit of a pain. I've taken a couple phones apart before, but never had too much difficulty as long as I was being careful and patient. I suppose the same is true here but I don't intend to take my N4 apart until I have my new screen and I'm ready to get to work. Payday is a week away, so it's just a waiting game for me at this point.
The most hard part I've encountered was taking the back cover away, that by it self took me about 15 minutes, if you looked at any videos you will know what I mean. Also when you take out the battery make sure to use a hairdryer to loosen up the strong glue below it, also be very careful taking it out, I found out it bends a little its basically made out of strong tinfoil, but if you do bend it a little don't worry it will still work
Sent from my Nexus 4 using xda app-developers app
$120 ain't too bad, hell the deductible for at&ts insurance is $125. I'll have to keep that in mind should the unthinkable happen.
Google could make everyone's life easier and just offer 2 year replacement plans for a flat cost. No you should never drop it, but we're all human, it's bound to happen at some point. Thing is I want a flat replacement plan like what you would get from a retail store on consumer electronics, not scam insurance. Whats irritating is if you buy a tablet, you can get a replacement plan from square trade, but since the nexus 4 has a radio, it's $10 a month, $99 deductible. Ridiculous!
Sent from my Nexus 4 using Tapatalk 2
I had the same problem, first i tried to send the phone to a tech guy to try to remove the digitizer but he couldnt make it, then i bought a screen assembly and installed it myself. I live in Argentina so finding the replacement was not easy. The problem came afterwards when the screen touch was a bit floppy, i tried a Pointer Location app and i discovered that now the screen can read up to 2 fingers and it works really bad (it used to read up to 5 fingers). Is it possible that it is one of the chinese imitations? I didnt know there were copied parts for the N4 up to now
The only visual difference i spotted is that the original screen had little integrated circuits in the screen forming tiny nearly-invisible squares inside the front glass, and the replacement one has no such things.

Categories

Resources