Database Users

the hero is defective, i have proof!

i know how the dust in getting in our phones, there is a defective seal between the body & the lcd. how do i have proof? i went to install a screen protector today and the solution leaked underneath the lcd and leaves staining and a fog. i had to put my hero in a bag of dry rice to preserve & dry it. no other phone i have had, had this issue when installing a screen protector, im only using a small amount of water spray too, not a ton.

nebenezer said:
I hope you got pictures, and then called your lawyer!!
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come on man, im serious here, this is an issue that htc should of fixed. they wouldn't sell those screen protectors to damage your phone. i only used a very small amount of the spray they provide, you have to use the credit card to squeeze the bubbles out.

fixxxer2008 said:
come on man, im serious here, this is an issue that htc should of fixed. they wouldn't sell those screen protectors to damage your phone.
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I actually agree, for some reason I am just unable to pass up an opportunity to give you $h1t
Fortunately I have been one of the lucky few who have no dust under my screen and my call/end button paint shows no wear at all. My hero looks as new today as it did on 3/12/2009 when I got it.
I was serious though about getting photographic documentation, not sure what you would do with it but if you ad an opportunity to tell someone who could do something about it you would be glad you took the pics (ie, emailing someone at htc or sprint, or even proving the defect to customer service in order to get a replacement)
*edit- You bought the screen protector from HTC? I put a full zagg shield on mine a couple months ago and was very paranoid about the solution getting down in the crack between the bottom of the screen and the button plate but I was lucky, no problems.

nebenezer said:
I actually agree, for some reason I am just unable to pass up an opportunity to give you $h1t
Fortunately I have been one of the lucky few who have no dust under my screen and my call/end button paint shows no wear at all. My hero looks as new today as it did on 3/12/2009 when I got it.
I was serious though about getting photographic documentation, not sure what you would do with it but if you ad an opportunity to tell someone who could do something about it you would be glad you took the pics (ie, emailing someone at htc or sprint, or even proving the defect to customer service in order to get a replacement)
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i may give sprint a call tonight, just upsets me is all. i love the phone but damn i didn't need this today. come to think of it, i may give htc a ring, im sure they must be aware of this, maybe i can get a new phone from them?

fixxxer2008 said:
i may give sprint a call tonight, just upsets me is all. i love the phone but damn i didn't need this today.
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dude, I think you need some perspective. You have insurance, right? Forget the deductible, if you go in and use the correct words in the correct order you can easily walk out with a brand new phone... just saying.

nebenezer said:
dude, I think you need some perspective. You have insurance, right? Forget the deductible, if you go in and use the correct words in the correct order you can easily walk out with a brand new phone... just saying.
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probably, yes.... i just checked the phone and the fog is gone but there is a highly noticeable water stain under the lcd at the top left corner of the phone. im trying to dry it out as we speak. too late to go to sprint today but i may call them and htc to see what they are willing to do. i assume the invisible shields do not void your warranty at all since some sprint stores & best buy carry them?

fixxxer2008 said:
probably, yes.... i just checked the phone and the fog is gone but there is a highly noticeable water stain under the lcd at the top left corner of the phone. im trying to dry it out as we speak. too late to go to sprint today but i may call them and htc to see what they are willing to do. i assume the invisible shields do not void your warranty at all since some sprint stores & best buy carry them?
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The experience you had today will in no way void your warranty unless you let it. You are the customer, be a customer who's business they want to keep and they will bend over backwards to help you, I have proven this theory many times

ebaDamagePlan said:
should have*
or
should've*
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ok, it should of been fixed the minute they knew about the dust getting under there. i think i have proof of a defective seal, when a small amount of spray causes staining & fog underneath. i just called htc and their warranty department is closed, figures!

fixxxer2008 said:
probably, yes.... i just checked the phone and the fog is gone but there is a highly noticeable water stain under the lcd at the top left corner of the phone. im trying to dry it out as we speak. too late to go to sprint today but i may call them and htc to see what they are willing to do. i assume the invisible shields do not void your warranty at all since some sprint stores & best buy carry them?
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Eh...good luck. You've got water underneath your screen via a third party screen protective solution.
The liquid wouldnt have entered your screen had you not administered it. Water can creep through even the smallest of openings.
I highly doubt things are going to work in your favor if you enter a Sprint store. I'm not aware of any corporate Sprint location that advocates a screen solution that requires even the smallest amount of liquid since liquid damage is something that must be handled by the insurance company, Asurion, that many wireless providers work through.
Its worth a shot. Just dont be completely disappointed if the Sprint store doesnt respond in your favor.

Quis89 said:
Eh...good luck. You've got water underneath your screen via a third party screen protective solution.
The liquid wouldnt have entered your screen had you not administered it. Water can creep through even the smallest of openings.
I highly doubt things are going to work in your favor if you enter a Sprint store. I'm not aware of any corporate Sprint location that advocates a screen solution that requires even the smallest amount of liquid since liquid damage is something that must be handled by the insurance company, Asurion, that many wireless providers work through.
Its worth a shot. Just dont be completely disappointed if the Sprint store doesnt respond in your favor.
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Sprint stores as well as Best Buy both install screen protectors, so I doubt that would be an issue.

Umm...not to be rude here, but that's been a known issue for a while. It's not new. Anyone who's had the dust issue (myself included) has known about the seal under the screen leaking.
Yes it's defective. If you put up enough of a fuss they'll replace it with a refurb which will likely have the same problem.
I'm one of the lucky ones. I bought mine at best buy, got it replaced, and haven't had the problem since. It appears HTC had a bad batch (well a lot of them, really) for about 6-8 months. They fixed the problem after that, but the good ones are mixed in with the old ones. It's a crapshoot as to whether you'll get one without a dust problem.

I always get screen protectors that have built in sticky solution. never had the dust problem either.
Sent from my HERO200 using the XDA mobile application powered by Tapatalk

wcgbmd said:
I'll just put it like this, its not that I don't believe people are having these issues its just that they are exaggerating it completely out of proportion.
I have a Htc Hero(With Google) made in 2009, came with the 1.56 RUU Installed. I have 1 (READ 1) dead pixel on my entire screen, the case has no paint chips, no dust under the screen, buttons show no wear(its not paint...), my speakers work and sound great, I get a full signal in 90% of places, Calls never drop, hardware is fast if you know what your doing and tweak it, you can run 2.1 perfectly if you know what your doing, no battery issues whatsoever.
So yeah... a dead pixel... I'm completely returning my hero to Sprint for that. (not)
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I also have a dead pixel. And I'm not returning it for that reason, either.
But I feel I need to set you straight on a few issues.
#1. The dust issue is real. While I personally didn't wait until I had half my screen covered with it to replace it, I've seen pics (here I believe) where the phone is virtually unusable due to the dust. I had a small amount of dust. But why shouldn't I return it? Why should I spend a bunch of money on a defective piece of hardware? If it's not properly functioning when brand new I'm returning it. Which is what I did, and lucked out.
#2. Button wear. I've never had this problem (only had the phone a couple of months) but my wife has. Whether it's paint, or dye, or what have you, those things can and do flake. There are also images of it on these forums if you search for them.
#3. Never had a speaker problem.
#4. You seem to be extremely fortunate about where you live/drive/work then. Because signal issues happen if you do any travelling.
#5. I don't get people with battery problems either. I have the stock battery and can go all day (12-14 hours) and use 50% or less of the battery.
Anyhow, I doubt the people that are having the issues you mention are exaggerating, and at least in the case of the flaking buttons and dust I know from experience they're as bad as people make it out to be.

chfields said:
Sprint stores as well as Best Buy both install screen protectors, so I doubt that would be an issue.
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exactly, plus they sell them as well. it wouldn't void my warranty under water damage because the water indicator sticker is intact and there are no signs of water damage. i doubt a small amount of solution would seep under the screen unless it was defective. im about to call sprint and demand a brand new hero or a samsung moment as im on my 3rd phone now. besides the fact the 3rd phone they sent me was suppose to be new and it's a refurb with over 700 calls made from it. im really about to not buy htc or sprint anymore and maybe move to another carrier.

chfields said:
Sprint stores as well as Best Buy both install screen protectors, so I doubt that would be an issue.
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I'm not aware of any corporate Sprint Store that would install a screen protector that uses any form of a liquid. The screen protectors that Sprint stores sell are a stick film. Nothing that requires liquid to apply.
Best Buy stores do sell and install these...but you're not going to Best Buy for a replacement unit generally. I'm sure they'll turn you away.

well forget sprint, they said the most that will happen is to give me another refurbish, they need to all be on the same page. some say you get new phones and some say they give you used ones. after 3 phones im entitled to a new one or another comparable model. so i guess my last hope is to call htc on monday, after that im dropping my contract and going to t-mobile or verizon. maybe the issue is they give people used phones and not new ones, they need to start backing up their warranties because it seems to me they are just cheap as hell.

fixxxer2008 said:
yeah but it's a legit complaint, im not just ranting. the dust & seal issue are known issues on the net. to me sprint just doesn't care about their customers. every one of their workers give you different answers, no one is on the same page.
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Had the phone since day -2 and have yet to have one speck of dust under the screen yet. And mines the without google branding. You probably just need to stop whining or stop messing up YOUR phone =P

fixxxer2008 said:
exactly, plus they sell them as well. it wouldn't void my warranty under water damage because the water indicator sticker is intact and there are no signs of water damage. i doubt a small amount of solution would seep under the screen unless it was defective. im about to call sprint and demand a brand new hero or a samsung moment as im on my 3rd phone now. besides the fact the 3rd phone they sent me was suppose to be new and it's a refurb with over 700 calls made from it. im really about to not buy htc or sprint anymore and maybe move to another carrier.
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Who said you were entitled to a "New" Hero? Did you get it through insurance? If not, then you're not entitled to a "New" Hero.

VinceOB said:
Who said you were entitled to a "New" Hero? Did you get it through insurance? If not, then you're not entitled to a "New" Hero.
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all replacements were done through sprint and my 2nd one was a brand new phone. the tech told me last week that if my 3rd one acts up im entitled to a another compatible phone model such as the moment. now they are telling me something different. to me the $7 insurance i pay for every month is apparently worthless.

fixxxer2008 said:
all replacements were done through sprint and my 2nd one was a brand new phone. the tech told me last week that if my 3rd one acts up im entitled to a another compatible phone model such as the moment. now they are telling me something different. to me the $7 insurance i pay for every month is apparently worthless.
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Yep the 3 phones for virtually nothing compared to how much you would of had to pay.
Why do we even bother with the $7?

[Experience] Dust under screen, unlocked bootloader and repaired without issue.

Hey Everyone,
I just wanted to share my experience with sending my nexus one with an unlocked bootloader to HTC for cleaning.
Like a lot of nexus one owners, I started seeing dust under my screen after a few months (I always kept the phone in it's case while not in use). I called HTC and they sent me an email with a fedex delivery label. I sent the phone in on a Monday, and by the next day they had received it and posted a status that my phone was being diagnosed. A few hours later, the status changed to indicate it was being repaired. By Wednesday, they finished the repair and I received my cleaned phone on Thursday.
The best part: I had unlocked my bootloader and when I received the phone back the bootloader was relocked! This time, I gained root without unlocking the bootloader.
One issue however: My phone's IMEI is different that what it was when I sent it in. Not a huge problem, however some games I had no longer recognized my phone after I did a nandroid restore.
I hope this helps anyone who has a problem with dust under their screen and is reluctant to send it in for cleaning.
-a9

Interesting to hear that they cleaned it and returned the same phone. When I called them in may they said it will take two weeks and they will send me a refurb phone.

What was the process like? The Nexus I just bought form a dude from CL was kinda dinged up, which was okay, and the phone was perfect other than those few dings, I find out later(which he probably didn't care about but I do) was the back button isn't as sensitive as the other capacitive buttons and there's one spec of dust under the screen.
How do I start the process?

I had the same results a few months back, but I opted for a refurb instead of a repair. Told them I had dust under the screen, and the rep said, "OK, we have two options...repair or refurb." Not a single question asked.

staulkor said:
I had the same results a few months back, but I opted for a refurb instead of a repair. Told them I had dust under the screen, and the rep said, "OK, we have two options...repair or refurb." Not a single question asked.
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Any deposit or hold on the account?
EDIT: Just checked the phone, It has definite dust under the screen near the top and bottom. I am a shoe-in for a refurb now.

Same exact story for me. I also had a few dings in the bottom shell of the phone, they replaced that as well. Which is awesome. I just know it's my phone because the IMEI is the same, as well as a small little scratch on the screen is still there.
Also shipped a Cliq in to Motorola to get the keyboard repaired. I shipped them both on a Tuesday, got the Nexus back on that Friday. Didn't get the Cliq back until the Friday after. That's ridiculous.

My serial number and wireless MAC are the same but the IMEI is different.
Sent from my Nexus One using XDA App

Grrr, I will have to wait almost a week and a half to do this, since that's when I will have the funds available for the process. . .I don't want to wait a week! Lol, I want to have this done by the end of the week.

@Tito You don't need "funds" to do the repair, just send them your phone and use another for awhile. I lucked out and upgraded to the Vibrant, and then got my Nexus One back the day I was returning the Vibrant. Since it sucks and all.. Haha.

Wisefire said:
@Tito You don't need "funds" to do the repair, just send them your phone and use another for awhile. I lucked out and upgraded to the Vibrant, and then got my Nexus One back the day I was returning the Vibrant. Since it sucks and all.. Haha.
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I am wanting a refurb. Do they repair cosmetic stuff like dings or scratches on the housing aswell? If so I will just do that.

~~Tito~~ said:
I am wanting a refurb. Do they repair cosmetic stuff like dings or scratches on the housing aswell? If so I will just do that.
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Yes, they replaced my entire casing which had a few small scratches and one large ding on the bottom where I dropped it on the sidewalk. It's pretty wonderful.

Wisefire said:
Yes, they replaced my entire casing which had a few small scratches and one large ding on the bottom where I dropped it on the sidewalk. It's pretty wonderful.
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I will wait for the refutb lol, cs rep convinced me since everything is guarenteed to work and they make sure it has a new mobo and everything so its like new. I am down for that lol. But this wait time is gonna kill me, since I dont have all the money to do it.

staulkor said:
I had the same results a few months back, but I opted for a refurb instead of a repair. Told them I had dust under the screen, and the rep said, "OK, we have two options...repair or refurb." Not a single question asked.
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What was your situation? Unlocked bootloader and all? Did you mention it, did you get any charges, can you tell the whole story lol. I will have 500+$ on the line.

Nexus One Dev handset
I have the exact same issue with dust under the screen but on the lower left of the screen. I have two things working against me ;
a) I'm not sure if the handset is in warranty as it was given to me by a Google Staff member as it's a Dev phone.
b) there are superficial scratch marks from my keys on the casing which an engineer my assume are impact marks from a drop which is not the case.
what are my chances of it being repaired for free?

I would expect it to be out of warranty buy now if it came from a Googler.

I sent mine back due to my screen was impossible to use, sent it back, they replaced just about all inside parts, mother board and much more, I had the phone back in 3 days working great. HTC has done everything to make my phone perfect. I would not hesitate to purchase any HTC product, they are the best IMO.
Thank You HTC

I called HTC UK my phone is still in warranty period until December 2011. She also said the screen would be replaced free of charge as it is manufacturers fault if I wanted any additional repairs i.e. casing etc that I would have to pay for that, however I can still avail of the UPS pick up service. Price Quotation of £30 for new casing.

£30? That's bloody good!

I've my N1 off with HTC UK at present getting repaired, it for some reason stopped letting any SIM card connected to any network.
Sent it off last Thursday (24th Feb) and still not got it back yet. HTC repair tracking is telling me the repair is done but no sign of the phone as yet.

Dropped my G2 = glass cracked!

I've found a replacement screen on eBay for $68 but have no idea how to replace it. I don't see any disassembly of the screen on any of the teardown pics. Any help would be much appreciated.

Insurance thru tmo. Better off getting brand new out the box. Just my thought.
[G2/HTC Vision]

Yeah, that would be ideal but I bought the phone used. No insurance. Also everything, including the touchscreen, works perfectly fine still. The glass is just cracked.

djodpm said:
Yeah, that would be ideal but I bought the phone used. No insurance. Also everything, including the touchscreen, works perfectly fine still. The glass is just cracked.
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You can call T-Mo, have them add the premium insurance, and then call back in a couple days and have them give you a replacement under the plan for $130.
EDIT: Make sure to get confirmation on this before you go through.
Of course, $68 is much better than $130. This link to a Desire Z teardown shows the top panel being taken apart (about 2/3 of the way down the page). It's a hell of a process; one that might leave you with more than just a screen issue if something were to go wrong.

Pix please and also what link are r u looking at? $68 seems to cheap. Just wanna make sure you dont end up with a mytouch or hero screen

Wow, thanks for your help so far guys. Sorry about the links, it wouldnt let me post a normal link since Im a new user, so just cut and paste.
Here is a link to the replacement screen I found on eBay, its actually $58:
cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=280580921344&ssPageName=STRK:MEWAX:IT#ht_2532wt_785
And here is a photo:
picasaweb.google.com/lh/photo/YQQk9mou_kp-7iN6ItklDtTVQVAkEM77fsYCIJiprL0?feat=directlink

djodpm said:
Wow, thanks for your help so far guys. Sorry about the links, it wouldnt let me post a normal link since Im a new user, so just cut and paste.
Here is a link to the replacement screen I found on eBay, its actually $58:
cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=280580921344&ssPageName=STRK:MEWAX:IT#ht_2532wt_785
And here is a photo:
picasaweb.google.com/lh/photo/YQQk9mou_kp-7iN6ItklDtTVQVAkEM77fsYCIJiprL0?feat=directlink
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thats pretty bad on the phone but yes that is the right screen.
You cracked the touch screen part not the lcd which would of cost more.
Good luck with replacing it. Idk how good you are at this stuff but for me it doesnt look to hard just make sure you have all the right tools.
and @ EfemaN
thanks for the link. and has anyone looked to see if the led has multi- color?

i don't think you can add insurance now. only at the time you bought the phone.
actually when i bought, they added insurance w/o telling me. i found it later and canceled cuz it's 6.99/mo and deductible is 130. i thought 130 is way too much.
how much will HTC charge you? around 200?

HTC wont even repair them yet, that is the worst part. Below is the email I got from HTC customer service.
We apologize for any issues you are experiencing with your device and would be happy to assist. Unfortunately, we are not currently supporting this device for repair. We will have RMA options available soon, but do not have an ETA on when this will take effect. If you have any questions or concerns, please contact Customer Care at 1.888.356.2375.

I was able to remove and re-add insurance back over the last year or so that I had my Blackberry. There's no harm in just calling to ask.
I just called T-Mobile to have a new G2 sent (having radio issues), and during the usual agreement word-for-word reading, the rep mentioned the "if we find that you screwed up your phone" fee of.. I believe she said around $280, and if I remember correctly, it was $130 for the Blackberry. That $68 screen seems a little more attractive now...

I called and tried to add insurance to my G2 today. T-Mobile said I had the phone more than 15 days and could not add it :-(
They did say that there is a year warranty on the phone that covers defects, but not breaks caused by consumer.
I also asked if they have an open enrollment period like some phone insurance companies do and they said that they didn't.
The DID however say that if I went to a T-Mobile store and got any repairs or exchanges done, I would be able to add insurance.
FYI my G2 is in perfect condition. Was just wanting to know if I could add it. Wish I would have when I had the chance.

Just so you guys are aware..
Insurance can be added only during an open enrollment period - purchase of a new phone or a warranty exchange. More or less, whenever T-mobile gives you a phone, you have 14 days to add it to the line.
That being said, the qualifying event that enables you to add insurance to your line doesn't necessarily have to cover the phone that was purchased or exchanged. The insurance will actually follow the sim card (iphone excluded) so that if you put your sim card into another device, that is actually the device that is currently covered.
Now, if you have a phone that can't receive a signal (totally inoperable as a phone) you might run into some difficulties actually making the claim. While it is technically policy, they would certainly prefer to see some usage on the phone you're trying to make a claim on. Depends on who you talk to, really.
Figured I would share. Toodles.

Bishybob said:
I called and tried to add insurance to my G2 today. T-Mobile said I had the phone more than 15 days and could not add it :-(
They did say that there is a year warranty on the phone that covers defects, but not breaks caused by consumer.
I also asked if they have an open enrollment period like some phone insurance companies do and they said that they didn't.
The DID however say that if I went to a T-Mobile store and got any repairs or exchanges done, I would be able to add insurance.
FYI my G2 is in perfect condition. Was just wanting to know if I could add it. Wish I would have when I had the chance.
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why dont you sim unlock your phone and see if you cant get signal, get your replacement device, which would be covered as a defect, and then add insurance to that one. I prefer sprints insurance, they will even let you claim a phone you got used from ebay/cl or whatever. Also, you might want to look into a third party insurance provider, as asurion is who covers it through every carrier anyway. They will always just tell you to call them, wont make anything easier.

Does anyone have a better tear down link than this?: tjworld.net/blog/htc-desire-z-tear-down
This assumes that the 1/2 that the screen is attached to is separated from the other 1/2 of the phone. I ordered a new digitizer and am just waiting for it to arrive. I was quoted $50 labor from a local shop here in NYC. I ordered the part for $36.

good luck with this man
it really sucks to have almost no good guides on how to take apart a phone
i did a screen replacement with my old vibrant
it was terrible

Cracked LCD - Repair Help

I'm pretty sure I cracked my LCD but before I go on a man hunt I figured I'd check here first.
I tripped and rolled on my phone yesterday causing this to happen, when I turn on my Nexus you get a few colors but mostly the screen is black. The top glass is not broken.
I called HTC (my phone is still under warranty) and they said it'd be 155 bones to get it fixed.
Any idea where I can buy the LCD to fix this myself for cheaper?
I searched but couldn't find anything really.

this, this or this?

I have a broken one too, fell 2 floors down from stairs onto marble floor, though only amoled broke and i bought a new one for $100 cuz it was the only one who shipped to my country

Yep sounds like your LCD is broken. It's an easy enough fix if you wish to do it yourself, you should be able to get one on eBay for relatively cheap. I've actually got one spare that works perfectly if you want it. I'm based in the UK so it may be cheaper to get one on eBay if you're not around the same area.

Hollow.Droid said:
Yep sounds like your LCD is broken. It's an easy enough fix if you wish to do it yourself, you should be able to get one on eBay for relatively cheap. I've actually got one spare that works perfectly if you want it. I'm based in the UK so it may be cheaper to get one on eBay if you're not around the same area.
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I tried calling HTC as my phone is still under warranty for another month. They said it was a known issue and would most likely be fixed for free. So I decided to try that route. I'll keep ya'll posted.

difrnt said:
I tried calling HTC as my phone is still under warranty for another month. They said it was a known issue and would most likely be fixed for free. So I decided to try that route. I'll keep ya'll posted.
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LCD screens being broken by people falling onto them is a 'known issue'? Ya don't say!

DirkGently1 said:
LCD screens being broken by people falling onto them is a 'known issue'? Ya don't say!
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It surprised me to, haha!
Supposedly they've had issues with people using their nexus and the LCD just breaking underneath the glass and that's what the rep said they would put in the ticket even though I had told them the real story.

difrnt said:
It surprised me to, haha!
Supposedly they've had issues with people using their nexus and the LCD just breaking underneath the glass and that's what the rep said they would put in the ticket even though I had told them the real story.
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Good stuff, sounds like you got a pretty decent rep to handle yours

I just had this same repair done by HTC. On the first information-gathering call to HTC, the rep told me I'd be without my phone for 2-3 weeks. So then I considered trying to repair it myself using an AMOLED screen from ebay, but saw they ship from China and didn't feel like waiting for that either.
In the end, HTC pointed out that they could ship me a replacement phone before I sent mine in. I received a working phone two days later, shipped mine and then approved the "repair" via a support website. Obviously, they then repair the damaged phone and dump it into the repair pool.
It cost $115 and I was very happy with the process.
Hope all goes well with the free repair!

So, I called in today to check the status. My nexus is on it's way back repaired and all...FREE OF CHARGE.

difrnt said:
So, I called in today to check the status. My nexus is on it's way back repaired and all...FREE OF CHARGE.
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Congrats. HTC has been pretty great about service with the N1.

cracked evo screen! ha

dropped my phone from like 3 feet and this is what happened. luckily there is a place here in sac that can replace the glass for $100. i called in and they have the part. hopefully its legit.

saw the same thing happen last night. Kid told me today that sprint insurance doesn't cover screens anymore. Said they won't even look at an EVO if the screen is cracked. Is that true?

The Sprint store here doesn't cover glass screens. Best Buy has their insurance policy and they will cover cracked screens though. My friend just dropped his Evo and it cracked the screen, when he had someone repair it they accidentally punctured the LCD with a piece of the broken glass. He now has a fairly dead Evo, but the guy is willing to replace the parts next week when he gets them in.

It honestly is very easy to repair the digitizer and the LCD screen (Depending on which one you need).
I knew fairly nothing about the phone, I did a little research and bought the "Type 1" LCD screen for the HTC Evo. The connector was too small so I did more searching, I eventually found the right screen at GlobalPartsDirect. (Search google).
It has the Wide Connector that you'll need if you have one of the HDW004/3. I personally would open up the back of the phone and check the connector myself, If i were you.
It's an easy fix, only question, do you have the money to buy two from globalpartsdirect (They only ship in multiples). Then you're golden, plus, you'll have an extra LCD screen to repair your phone if it happens again.

alaman68 said:
saw the same thing happen last night. Kid told me today that sprint insurance doesn't cover screens anymore. Said they won't even look at an EVO if the screen is cracked. Is that true?
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Wait what?? TEP doesn't cover screen glass??

Damn I dropped mine off my lap on concrete from sitting in a car, glass down and not one crack or mark. Got super lucky.
Which place in sac?

Does op not have insurance?
If so take the battery out and report it lost. Your gonna have to pay anyway.
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TEP no longer covers cracks over an inch in length. A small crack can get replaced because it is covered under normal wear.

alaman68 said:
saw the same thing happen last night. Kid told me today that sprint insurance doesn't cover screens anymore. Said they won't even look at an EVO if the screen is cracked. Is that true?
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SilverStone641 said:
Wait what?? TEP doesn't cover screen glass??
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No, they won't even look at it. I was told exactly that by the rep of the repair center I went to. "We are not allowed to even touch the phone if the glass is cracked." They will not fix it. I even offered to buy the parts myself and pay for the labor, and that is when I was told they can't even look/touch it.
tke0834 said:
TEP no longer covers cracks over an inch in length. A small crack can get replaced because it is covered under normal wear.
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Whoever told you that lied to you.

rugedraw said:
No, they won't even look at it. I was told exactly that by the rep of the repair center I went to.
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So then it's NOT "TOTAL equipment protection" It's more like "Equipment we feel like covering, protection"

SilverStone641 said:
So then it's NOT "TOTAL equipment protection" It's more like "Equipment we feel like covering, protection"
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LOL
10char

error629 said:
Does op not have insurance?
If so take the battery out and report it lost. Your gonna have to pay anyway.
Sent from my PC36100 using XDA Premium App
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Got to love insurance fraud
Sent from my spaceship!

SilverStone641 said:
So then it's NOT "TOTAL equipment protection" It's more like "Equipment we feel like covering, protection"
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Well, it's total equipment protection in the same sense that a bumper-to-bumper warranty covers your car. If your car's engine takes a crap on you and your car is under warranty, they will fix it. However, if there is a rock on the road and you go over it with your car and crack the oil pan, all the oil leaks out and then your engine gets seized, you wouldn't really take it to the dealer for a warranty repair, would you?
In that case, you would call your car insurance company which is where Asurion comes in.
Gravity is not Sprint's fault. However, I think they should fix the phone if you are willing to pay for it instead of having to find some 3rd party electronics repair shop to do it. If they did, then maybe people wouldn't be committing insurance fraud like DirtyShroomz mentioned.
See, if I drop my phone now again and I call Asurion, they will replace it and then refuse to give me coverage until a year passes by, since you're only allowed two claims per year. If Sprint would have fixed my phone for $100, I would have given them the $100 instead of Asurion and saved the claim for the day I lose it or damage it beyond repair. I think Sprint is actually losing revenue by turning away repair jobs from phones that fall under the "physical damage" category.

Correct, Sprint's coverage has never been accidental. They used to occasionally cover drops, but spills and water damage have always been out of the question. It's the reason I buy my phones at Best Buy. I don't have to wait for a rebate, and I can get 100% accidental (full submersion included) protection on my phone, with a loaner phone if it needs to be sent out. It's 10 bucks a month, but compared to a new phone it's not bad.
That being said, I don't have it on my Evo as I know how to change out LCD panels now.

Assurion covers it.
I called in Friday about a broken screen(the entire piece of glass was shattered) and I got my brand spankin new Evo on Monday

That screen replacement deal was good while it lasted. Had my TP2 screen replaced under TEP before selling ur on here. Well, actually they ordered me a whole other phone, as they had no screens in stock. Too bad they are so whack about it now.
I've seen official policy posted before. It's anything over an inch is not supposed to be repaired. But what the hell is the difference? 1" vs shattered screen, you still replace the same pieces right?
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I always use a rubber. Its kept my phone in great shape.

Cracked mine a couple weeks ago, called insurance and next day had a brand new 004 not a refurb. I was very happy with that. Also they shiped me a battery ,charger and 8gb memory card but just wanted my phone back in return. Not a bad deal .

You don't have to buy in bulk...I have lcd and digitizers for sale together already. I sold one to.crucial on the forum and a back housing to another member
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I have a broken screen as well. Anyone knows where I can send it in for repairs? I am not that good with small parts so I cannot repair it myself.