Phone suddenly freezes, not responsive, cant unlock? - Nexus 6P Q&A, Help & Troubleshooting

Hope someone can help on this one.
In the last 3 weeks I have had events where the phone becomes non-responsive. What I mean is that it will not unlock by finger sensor, and the lock screen will not slide up to enter pin. The phone shows at the bottom of the lock screen the 3 icons for locked, camera and something else but, can not get it to swipe. If i reboot sometimes it does and sometimes it does not solve the problem. If it does it, I have to power off the phone, wait a few seconds and power back on. Other times the phone gets hung up on the volume level screen will trying to adjust up or down but, not movement and locks the screen and becomes non-responsive. Also, during this time, it tends for the phone to get warm. Other times if I leave the phone alone for a few minutes, it tends to settle down and fix itself?????? I never get an "android stop working" like message either.
The phone is stock unrooted from day one from BB but, now I am over 15 days and can not return or exchanged. Went by BB today since I am Elite Silver member and see what they could do. They suggested have the geek squad look at it but, I do not trust those guys to even power my phone off. The other option they mentioned was to send back to Huawei.
Any suggestions will be greatly appreciated.
Ian B

Mr Ian B said:
Hope someone can help on this one.
In the last 3 weeks I have had events where the phone becomes non-responsive. What I mean is that it will not unlock by finger sensor, and the lock screen will not slide up to enter pin. The phone shows at the bottom of the lock screen the 3 icons for locked, camera and something else but, can not get it to swipe. If i reboot sometimes it does and sometimes it does not solve the problem. If it does it, I have to power off the phone, wait a few seconds and power back on. Other times the phone gets hung up on the volume level screen will trying to adjust up or down but, not movement and locks the screen and becomes non-responsive. Also, during this time, it tends for the phone to get warm. Other times if I leave the phone alone for a few minutes, it tends to settle down and fix itself?????? I never get an "android stop working" like message either.
The phone is stock unrooted from day one from BB but, now I am over 15 days and can not return or exchanged. Went by BB today since I am Elite Silver member and see what they could do. They suggested have the geek squad look at it but, I do not trust those guys to even power my phone off. The other option they mentioned was to send back to Huawei.
Any suggestions will be greatly appreciated.
Ian B
Click to expand...
Click to collapse
Elite status extends your return window to 30 days. Tell them you want a new unit.

Related

Delay in unlocking screen..

When my screen goes into standby mode / I press the off button and then I want to use my phone again it takes a few seconds after pressing the home button before I can swipe to unlock or enter a unlock pattern.
Is this the case for everyone else? It's really annoying... nothing even registers on the screen for a few seconds.
same with my previous HTC Magic, it took 2 seconds
with this one 1 second =( a bit annoying. but oh well.
I'm using Screen unlock pattern, the time i press the home button the screen show instantly or at most less than a second.
MAJED.y said:
I'm using Screen unlock pattern, the time i press the home button the screen show instantly or at most less than a second.
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Click to collapse
the screen shows instantly, but it doesn't register the touch for me. I have taken some videos of it I'll try and upload later.
I should note that it doesn't do this all the time, at this minute, I'm using unlock pattern and it works fine, but a few hours ago, it wasn't. I wonder if any apps can be causing this??
rodh257 said:
the screen shows instantly, but it doesn't register the touch for me. I have taken some videos of it I'll try and upload later.
I should note that it doesn't do this all the time, at this minute, I'm using unlock pattern and it works fine, but a few hours ago, it wasn't. I wonder if any apps can be causing this??
Click to expand...
Click to collapse
could be, or could be cpu was idle too long, or live wallpaper. etc...
rodh257 said:
the screen shows instantly, but it doesn't register the touch for me. I have taken some videos of it I'll try and upload later.
I should note that it doesn't do this all the time, at this minute, I'm using unlock pattern and it works fine, but a few hours ago, it wasn't. I wonder if any apps can be causing this??
Click to expand...
Click to collapse
i can 2nd than, after finish charging it and boot up again now take 1 to 1.5 sec for the screen to show up!!!.then the touch register normal with no delay.
Thanks for your replies,
I've recorded a couple of videos (one a couple of days ago, one today) of the problem. Yesterday my phone was perfect! No sluggishness, no delay in unlock, battery life lasted from 4am to 6pm (double what it has been).
Now today its stuffed again. I left the battery off charge from 11pm last night (was freshly charged then) and it had run out by 8.30 this morning (all it was doing was sitting there! I wasn't even awake). And my swipe to unlock is slow, sometimes i just can't use my phone for a few minutes as it won't let me unlock it/ turn screen on.
I put my phone on charge, and it said that I was on 20% charge after a couple of minutes, but then it started going down.. didn't appear to be charging at all, maybe coz the processor was getting axed?
These are the videos.
1, with standard unlock mechanism.
http://qik.com/video/8164995
2. with pin number mechanism this morning
http://qik.com/video/8164835
Can anyone help me diagnose this?? It must be a rogue application or something right? Problem occurs on both samsung and other launchers. At present, I've turned my phone into flight mode, and it is now charging normally (and quickly) and the screen is responsive once again, does that give any clues??
thanks in advance for your help, this is really putting a downer on my new expensive phone purchase!!
Same here
I have the same trouble. Yesterday I should show my precious for a friend. It was impossible to unlock the screen. Happened before. Tried to do it for 40 minutes then I removed the battery. Is it better with the pattern-lock? Never used it.
rodh257 said:
When my screen goes into standby mode / I press the off button and then I want to use my phone again it takes a few seconds after pressing the home button before I can swipe to unlock or enter a unlock pattern.
Is this the case for everyone else? It's really annoying... nothing even registers on the screen for a few seconds.
Click to expand...
Click to collapse
my Galaxy S have the same problem.
Did read about the problem, and myself have never thought about any delay. So did look more after every time i unlock it..but still my device seems to have no delay on that front. Still just got one delay on my device and that is the DialPad, better now after tak killer do the work, but when i did get the phone it could take a litle bit to get DialPad upp...
Ariozo said:
Did read about the problem, and myself have never thought about any delay. So did look more after every time i unlock it..but still my device seems to have no delay on that front. Still just got one delay on my device and that is the DialPad, better now after tak killer do the work, but when i did get the phone it could take a litle bit to get DialPad upp...
Click to expand...
Click to collapse
I heard that the Euro version don't have this problem, i tried many sample phones here in Singapore, all have similar problem. and this is not only happening while unlock the phone, but also have delay while opening application.
Aha, that explains it then. As Friend have one to and no delay on his sgs, did ask him after i had write first post here. Guess we had more luck here on that part then..
i have a similiar problem with JPK and now with JM8...when i press the home key the screen turn on in about 1,5-2s. There isn't any delay when i plug in the device with usb cable or ac adapter.
Please help me
*EDIT*
the problem is the microsd...
The only time I have experienced such a delay, is when the phone is in the process of installing something...
mark78x said:
i have a similiar problem with JPK and now with JM8...when i press the home key the screen turn on in about 1,5-2s. There isn't any delay when i plug in the device with usb cable or ac adapter.
Please help me
*EDIT*
the problem is the microsd...
Click to expand...
Click to collapse
I have the same problem with the screen. I took of the microsd and it`s ok like this, but my question is what is the problem with the card? I have an ADATA 8gb

[Q] phone shutting down whilst screen lock

has anyone faced the phone switching off even when it's screen locked? This happened a few times to me.
1st scenario is when my phone is in a waist pouch which is a little tight for this model. when i take it out of the pouch, i either find it off or waiting at the sim unlock screen. this is caused by pressing the power button accidentally.
2nd scenario is after charging over night, i wake up to find the phone asking me to key in sim unlock pin (it will not be completely off because whenever charger is plugged in, it will power up). The phone was screen locked before i charge it and i did not touch the power button by accident unlike scenario 1.
which ever the scenario, by right the power off button shouldn't work whilst in screen lock right?
The same scenarios happend to me, sometimes more than once a day. Very annoying.
I too have this issue, especially the overnight charging one, which is annoying because then the alarm fails to go off!!! After convincing 2 other people to get the Trophy 7 they also experience this.
I called HTC support in the UK yesterday and all they could suggest to me was that I reset the phone settings, which I've done, and of course ended up needing to put all my settings back in which is extremely frustrating when I expect that it won't fix anything.
I really would recommend calling HTC support in your country and logging a call, because the guy told me that I was the first to report it.
You can get the phone numbers from the htc website, which i cannot post the URL to since I'm a new user, but I'm sure you can find it. Go to "Support" -> "Customer Service" -> "Support by hotline"
Of course, you could not call them to report the issue, but then they'll think that I'm the only user in the world with the problem and not actually resolve it!!! It's going to take you about 10mins and they'll keep talking to you about windows mobile 6.5, instead of windows phone, but the more calls logged = greater chance of resolution.
I've had the turning of when it's in my pocket, but i've never had it turn of overnight when charging.
at least not that i've noticed
Whilst experimenting with android on my touch pro from the very beginning when you couldn't enter a sim code, i've removed it and i'm to lazy to set a new one
All the problems (screen freeze of crazy dancing icons of phone shutting down) solved after FLASHING newest WWE ROM from this forum. Maybe helps, but U have to decide and do it yourself or not.
This has happend MANY times on my trophy aswell.. I ended up turning off the sim lock code (That way the phone starts up again after boot and your alarms etc works)
Yup, I've had the "pocket" thing also happen to me, more than once in the same day... quite frustating.
Qtek S200 (HTC Prophet) After ROM update, its now shutting down whilst in sleep mode
Sorry to dig up an old thread, but recently I upgraded my s200's ROM using the CD utility that came with it. Its now running Build 14928.2.2.0 of WM5.
Before the ROM update it has never done it once.
Some people said they got the problem when it went into lock screen, my lock screen is fine. It will only do it when the phone is in sleep mode, if i disable the "power off" timout setting then its absolutly fine aslong as i dont press the power button.
Did anyone ever find a solution to this problem?
Somebody did mention about flashing the rom from one of OS's on this site, but all the ones I have found contain dead rapidshare links.
Any help appreciated
Thanks
My solution on Trophy is simple, using a Casemate case on my phone. It makes the off button so stiff, that it's hard to shut off.
I guess I never realized why it was such a pain in the case to shut off... this MUST be the reason. Also, since I now have two Trophy's (one for developing roms), this other one I just bought has been through hell, and it's difficult to half press the camera button to focus. The Casemate case I have on my good Trophy makes it far harder to press the camera button, but my year old Trophy that I've always had doesn't suffer from any problems with its camera button.
This is the newer version of the Casemate case I was using on my HTC Trophy. I don't know if this will help you with your older phone, but maybe Casemate makes a case for it. Since it's an older phone, it will be difficult.

Strange Touchscreen NAND Issues

ok, I have a strange issue that I can not seem to find the answer to. Whenever my phone locks after not being used etc. When I wake it up, the touchscreen will not let me unlock. It takes me close to 50 attempts to do so. However once I actually am successful in getting it unlocked. The touchscreen works flawlessly. I have tried several different builds, all of them I have the same issue. I have done Task29 and started fresh on that front each time. I tried a couple different radios. Any suggestions?
**** man i got the same problem! i tried hard reset, rom updates, other buils but it wont go away!
plz someone help us!
Hi,I'm using BOYPPC-SHIFTPDA GINGER 2.3.3 RAM_V5 works great so far the best that I tried.After u flash android it's recommended to wait few mins until it loads everything then do a shut down - not a restart.then again u wait few mins and u do a second shut down. after that the os should work fine ,at least for me works great. if that doesn't help ,try to reinstall everything from the start..hspl radio etc.
You could just turn off the lockscreen? Get 'NoLock' from the market. That should do the business if you want.
I've got the same problem since 5 days, It started when I started using WIFI and turning off my 3G ..
you have the same problem my hd2 has....it is a hardware issue. the screen becomes unresponsive. if you still have warranty send it in for a repair. if not... repair it yourself. it's not that hard. the screen wire is probably just loose.
follow this video to take apart your hd2.
http://www.youtube.com/watch?v=cL-jnUKufC4
Sounds like a similar problem that I'm experiencing. If I wake the lockscreen with the send key instead, it works. When I boot I get exactly one shot with the end key then it locks up again. I'm able to use it with the send key, but concerned it might get worse. If anyone finds the solution please post.
I actually for the first time had this, and I know this is going to get flamed but its not the Screen thats the problem. And I think (BIG IF) that the dreaded unresponsive screen issue that we keep reading about Majority of them I think is not the screen.
I have 2 HD2s and both have worked flawlessly without any problems, but today I was playing with my test phone that doesnt get used that much and I noticed after installing a new rom that my screen after I played with it for a bit went black (sleep) and when I woke it up it wouldnt respond, first thing that crossed my mind is I just lost my digitizier, and started wondering okay why, I went as far to re-flash WinMo stock HD2 rom, same issue, so I decided its time to find out exactly whats causing this, and I found it. I wasnt going to make a post again cause I figured people would be "Not another thread about this" but I know whats causing the screen issue, at least this is my suspicision and I have temporarily fixed mine.
The problem is HARDWARE, The Culprit: THE END KEY (Red Button)! The Answer to "How or Why": The "End" key is used to turn the phone on and off or to put it in sleep mode, it is the most used key out of all 5 keys, it is used probably 7x more then all the rest, Its used for just about everything, now how does this cause the unresponsive screen? Easy, the phone lock or sleep is associated with this key, Its the only way to make the screen go off other then waiting for the time out period. Because by habit we mostly hit the end key to turn the screen off the phone automatically associates this with locking the phone, once that happens the screen becomes unresponsive because of several reasons: 1) The contact under the actual key has dirt which causes the button to stick in the down position, 2) the contact is bent which the "end" key is pressing down on the contact which is making contact with the board and causing it to be unresponsive, 3) The contact is worn. This is the reason why if you press the end key a few times (anywhere between 2-10) and then try the screen responds, this is cause your "unsticking" the key which then lets the screen respond.
Most of us when we hit the end key press to the far right to avoid hitting the back key (The button with the left arrow) which causes the end button to lean toward the right. But you can wake the phone up with the other 4 keys to the lock screen which will allow you to unlock the phone. As a temporary fix for myself, on my test phone I now make sure to press on the left side of the key to prevent this from happening, since its a test phone I'm not worried, but the real solution is to take the phone apart and clean the underside of the end button, and the actual contact with alcohol to remove the build up of dirt and whatever else. And also if the contact frame is bent to GENTLY bend the right side back up alittle to stop it from happening, or sending it to htc and letting them fix it.
We have to RE-TRAIN ourselves to start using the other keys to wake the phone up and not rely on the end key so much.
Hope this helps anyone finally why we have this problem. And if it works for you then hit the Thanks button

[SOLVED] Hard bricked, maybe?

I've read up on a lot of threads about hard and soft bricking. I think I my phone may have somehow hardbricked, but i don't know how for sure, as my situation doesn't really match what I've read on either case. Pretty much, it has randomly gone all black screen on me once or twice over the last week. This morning I noticed it did it again. To get it back on, I usually have to pull the battery. This morning, though, it wont boot back up. The "Galaxy S4" screen shows for a second or two, and then immediately goes black again. I tried recover, and the blue text on the top left corner shows, but again the screen goes black after a second or two at the Galaxy S4 screen without making it to recovery. Download mode? Same thing. It goes through the steps, and after a second or two of the "Press volume down to cancel, up to continue..." or whatever message, it goes black. If I'm fast enough, I can press volume up and get it to the "Downloading... do not turn off target." screen. but it immediately goes black again.
Each of these times it goes black, none of the buttons respond, the power button doesn't work, and I have to pull the battery again.
One thing to note is that every time, no matter how long i leave the battery out, it immediately tries to boot when I put the battery in. It's almost acting like the power button is stuck down, but it isn't. I can press it and it clicks normal. I haven't dropped it or anything, and the last rom I flashed was the Super S4 rom about 2 weeks ago or so.
Any ideas? I'm a bit worried about sending it back in as it's been rooted and flashed, and i'm obviously not able to unroot and get it back to stock.
Taking the advice of my oh-so-wise girlfriend, I smacked my phone on my desk a couple of times, and it seems to work now I'm guessing the power button really was stuck despite it clicking, and this un-stuck it?
iamonyx said:
Taking the advice of my oh-so-wise girlfriend, I smacked my phone on my desk a couple of times, and it seems to work now I'm guessing the power button really was stuck despite it clicking, and this un-stuck it?
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Click to collapse
Lol I've heard of this happening before with the power button being stuck. Thus not allowing the phone to boot up.
One time I had a screwed up an S3 and it was whack. Kind of like your situation, what I did was take the battery out had it plugged into the computer and held the power button down for 30 seconds and it vibrated. So i poped in the battery and it worked.
Now while the button inside may be stuck or sticking.. I would HIGHLY suggest not smacking it on a desk. The LCD display IS glass. I have a habit of giving my phone a good old smack on the back.. I feel like I'm 'burping my baby'. The soft tissue of your hand is typically enough to dislodge any sticky hardware.. without running the risk of a cracked LCD.. or worse.. a cracked digitizer... :0
Power button stuck
I had the same issue and I also thought I had hard bricked my phone. It was acting like a stuck power button but I could still feel the small click when I pressed the button. The solution that I found was taking out the battery and lightly (I mean lightly not near enough to cause and damage) tapping directly on the power button. I have had this problem several times now with my S4 and this has worked every time so far.

Phone Won't Boot

Hello,
So my Nexus 6P turned off randomly and then would not turn back on. It would come on and show Google and sometimes even let me enter my pin to start the phone. But it constantly would freeze during start up and just shut down. I got into the recovery and factory reset my phone and now it won't even turn on. I hold the power and it doesn't do anything. I've tried the boot loader and such but it won't turn on at all. Any ideas on what I could do? Thanks!
edlovereze said:
Hello,
So my Nexus 6P turned off randomly and then would not turn back on. It would come on and show Google and sometimes even let me enter my pin to start the phone. But it constantly would freeze during start up and just shut down. I got into the recovery and factory reset my phone and now it won't even turn on. I hold the power and it doesn't do anything. I've tried the boot loader and such but it won't turn on at all. Any ideas on what I could do? Thanks!
Click to expand...
Click to collapse
Sounds like you may have more than one problem, but many have been able to get a dead phone to start by holding the power button down for a very long time, sometimes 2 minutes or more. If it doesn't start, fully charge it and try the power button again. Assuming you are stock with a locked boot loader.... you didn't mention.
My phone is stock with a locked boot loader. I held the button for over 5 minutes and got nothing. I'm wondering if Google would be willing to help me out. Unless anyone has other ideas
It's hopeless. Don't waste your time trying to revive. Contact Huawei regardless of date of purchase.
If it won't power on it's either not charged, a bad power button, or something with pcm. Which is on Motherboard.
Most common scenario is a bad power button because it's most used breakable part. That won't allow the board to receive power or not enough power if it's shorted.
Dunno if you've poked around the interwebs some more regarding this, but I've been slammed with the N6P bootloop error (which appears might be part of your problem) and I found a stop-gap solution. If you feel like you've got nothing to lose, you can try what I've done: Make sure the phone has a little charge, hold it with a hot mitt from your kitchen, and blast the back of your N6P in the region between the camera lens and the fingerprint sensor with a hairdryer. Doing so will trip the big cluster off, which is the source of the bootloop problem. If you can get it to boot to the Google logo, applying the heat for the right amount of time (maybe not too long.. 2-4 minutes tops) may cause it to make it to the spinning color graphics and beyond.
I've been able to resurrect my phone doing this, but only to back it up and do very simple tasks. The moment I do something processor-intensive (Waze, YouTube, etc) it immediately crashes and bootloops again. The only solution beyond this is to unlock your bootloader, download EX Kernel manager and use it to completely disable the big cluster. Then your phone will likely be reliable, but extremely hobbled.
I bought from Best Buy about 16 months ago, so both Google and Huawei have been utterly useless, which is infuriating. Shenanigans like this are criminal. This is my 3rd Nexus phone and I'm considering abandoning Android altogether after this experience.

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