when i try to check for updates i get this error ( i am using note 3 SM-N9005 rooted ) the operating system on your device has been modified in an unauthorized way try downloading software updates using samsung kies on yur pc or visit a customer service center please help me to update thx
happens!
sijangurung said:
when i try to check for updates i get this error ( i am using note 3 SM-N9005 rooted ) the operating system on your device has been modified in an unauthorized way try downloading software updates using samsung kies on yur pc or visit a customer service center please help me to update thx
Click to expand...
Click to collapse
if you have a rooted or custom recovery, this is normal.
Also its not advisable for flash OTA in a rooted (or custom recovery) phone
Try with Kies?
Just this morning I updated a rooted N900V (Verizon) using Kies version 3. The phone had failed the OTA update twice, but I had no problems at all using Kies.
But root was lost during the update to Lollipop, just so you know.
PS (edit): Before using Kies I didn't get any error messages trying to download OTA, it just failed during install. So maybe your problem is a little more severe . . .
Related
In 28/06 sansung launched another update for the stock SGY brazil firmware (S5360BUTME2/S5360BZTOMA1) but i cant do the update, i download tt, reboots, the phone, says "installing" but when it gets to 27% it restarts again and sys that encountered a erros and i need to use the Kies software, that says , Kies is unable to update the firmware of this phone."
I had the same problem with the other update of the SGY ( the UTLG1)
and had tho make it via ODIN
i didn't find it on the other sites to download so i asking about it here
sorry the bad english
eduardo1029 said:
In 28/06 sansung launched another update for the stock SGY brazil firmware (S5360BUTME2/S5360BZTOMA1) but i cant do the update, i download tt, reboots, the phone, says "installing" but when it gets to 27% it restarts again and sys that encountered a erros and i need to use the Kies software, that says , Kies is unable to update the firmware of this phone."
I had the same problem with the other update of the SGY ( the UTLG1)
and had tho make it via ODIN
i didn't find it on the other sites too download so i asking about it herei
sorry the bad english
Click to expand...
Click to collapse
Dude do a factory data reset and your problem will be solved
Press THANKS IF I Helped
TheRoHit18 said:
Dude do a factory data reset and your problem will be solved
Press THANKS IF I Helped
Click to expand...
Click to collapse
did that, still goes to 27% of install and restarts the phone saying it had an error and to use Kies to update
eduardo1029 said:
did that, still goes to 27% of install and restarts the phone saying it had an error and to use Kies to update
Click to expand...
Click to collapse
Flash a same stock.rom of ur region.I also got the installing error on DDLK2.Just reflashed stock once and it was fine
eduardo1029 said:
In 28/06 sansung launched another update for the stock SGY brazil firmware (S5360BUTME2/S5360BZTOMA1) but i cant do the update, i download tt, reboots, the phone, says "installing" but when it gets to 27% it restarts again and sys that encountered a erros and i need to use the Kies software, that says , Kies is unable to update the firmware of this phone."
I had the same problem with the other update of the SGY ( the UTLG1)
and had tho make it via ODIN
i didn't find it on the other sites to download so i asking about it here
sorry the bad english
Click to expand...
Click to collapse
Maybe unroot it, update it and root it again
sent from my Katana
Hello everyone
I have a Samsung Galaxy S4 GT-I9505 with stock 4.3 android of BTU (MJ7).
I entered today Kies to check for updates (like I do every few days) and I got a message my device got a newer firmware.
OK so I clicked on update and accepted the terms and started the update.
At first it wrote "Downloading firmware upgrade components" and right after it showed the error "Failed to run firmware upgrade.Unknown error occurred."
I googled the problem and I tried already resetting the computer and the device, re-installing Kies3 and re-installing the USB drivers. Nothing helped.
Moreover, when I check for updates through the device settings it says I have the latest firmware.
My Knox flag is 0x0 and the device status is written as official.
I don't have any other computer to check.
So what is the problem and how to solve it?
Is my computer at fault? Or the device? Or Samsung's servers?
And why when I check through device settings it says I have already the latest firmware?
Thanks in advance
OK I solved the issue by disabling the Avast antivirus.
My only question now is why the OTA service said I have the latest firmware at the same time that Kies offered me an update?
Meyhemg said:
Hello everyone
I have a Samsung Galaxy S4 GT-I9505 with stock 4.3 android of BTU (MJ7).
I entered today Kies to check for updates (like I do every few days) and I got a message my device got a newer firmware.
OK so I clicked on update and accepted the terms and started the update.
At first it wrote "Downloading firmware upgrade components" and right after it showed the error "Failed to run firmware upgrade.Unknown error occurred."
I googled the problem and I tried already resetting the computer and the device, re-installing Kies3 and re-installing the USB drivers. Nothing helped.
Moreover, when I check for updates through the device settings it says I have the latest firmware.
My Knox flag is 0x0 and the device status is written as official.
I don't have any other computer to check.
So what is the problem and how to solve it?
Is my computer at fault? Or the device? Or Samsung's servers?
And why when I check through device settings it says I have already the latest firmware?
Thanks in advance
Click to expand...
Click to collapse
Rule #1 Never update via KIES unless you don't know what are you doing...
KIES is for backup (what I never use) but all you need from them is samsung drivers... that's it
erikasnoske said:
Rule #1 Never update via KIES unless you don't know what are you doing...
KIES is for backup (what I never use) but all you need from them is samsung drivers... that's it
Click to expand...
Click to collapse
I replied and said that I succeeded in updating via Kies. The antivirus blocked the update.
My question is why this update didn't show up in device's settings via OTA?
KIES CANT UPGRADE NEW FIRMWARE(UNKNOWN ERROR OCCURED) on my GT-I9082....HELP PLS
tried via OTA but says number of roll-out updates exceeded try later or update thru kies...
then via KIES everything went fine but after downloading and before installing ....
(unknown error occred message)appears....
i even kept my anti-virus off but same prob...
pls help anybdy...
Thanks
managed to update gt-s5830 firmware from 2.2.1 to 2.3.3
AhmedAther said:
tried via OTA but says number of roll-out updates exceeded try later or update thru kies...
then via KIES everything went fine but after downloading and before installing ....
(unknown error occred message)appears....
i even kept my anti-virus off but same prob...
pls help anybdy...
Thanks
Click to expand...
Click to collapse
After searching the internet with the same problem I got so many responses some saying don't use kies, while others say kies is the way to go I decided to visit the Samsung website to see what they say about this particular error.
I had put in the link that will take you directly but am not yet allowed to do that as a new user.
anyway on the Samsung website I selected my mobile model etc till I got to a page where I got 2 options one to upgrade through kies or upgrade through fota. I chose kies. you will then see where it tells you to download the kies software. I had kies but I still took the choice to download.
during the download and installation process it will notice that u already have kies on your pc so it will ask you to remove these, you must agree to remove. from there just follow all the instructions, it worked my gt-s5830 has been updated from 2.2.1 to 2.3.3
hope this helps
if anyone has any issues with updating your mobile on kies, ensure your anti virus is off and you run the program as an administrator...it gave me hell on earth for hours.
used kies on windows 7
hope this helps
I recently asked whether my S4 would automatically receive the 4G capability update when it becomes available in my area in the UK...
I was told that because my phone is rooted, it would need to be done via kies and no OTA update would be available...
I went onto kies on my laptop and updated it to the latest version. Here's where the problems start, when connected to my phone kies states that I need to update it again and then upgrade the firmware on my phone... So I try again, only this time it says that the latest version of kies IS not installed?!
Secondly I clicked on the Tools menu and then clicked "Firmware upgrade and initialisation" ... To which kies replied with "GT-I9505" Does not support initialisation"??
Thanks for reading and please tell me what do to.
Sent from my GT-I9505 using xda app-developers app
For android 4.3 u need install Kies 3
Uninstall KIES completely. Reboot PC. Download last KIEs from Samsung's website. Install. Reboot PC. Start KIEs. connect phone.
Anybody have the odin flashable software?
For some reason, when I try to update via OTA, it gives me an error saying "The operating system on your device has been modified in an unauthorized way. Try downloading software updates using Samsung Kies on your PC or visit a customer service center."
Don't know why it pops up with that, since I haven't even tried to root it. I hard reset it and still is giving me that error - over mobile data and WiFi.
Try to ODIN stock 4.4.2 then OTA update.
A week ago i tried updating my verizon samsung galaxy note 4 via the Verizon Software Repair Assistant. First i upgraded it to the latest software available but as there were some problems during the instalation i decided to repair the phone(deleting everything) an made a backup in my computer. The thing is during this process it got stuck over and over again in 83%. So i took out the battery (even when its not recommended to do so), uninstalled the Verizon Software Repair Assistant (first i deleted the device from my computer), drivers and Kies. But when i tried to download everything again the USB didnt recognise my phone and didnt download the Software, tried looking for it online but no luck.
Now i am stuck with this message in Odin Mode:
Software Update Failed
Your device didnt update successfully. Use the Verizon Software Repair Assistant on a computer to repair your device and complete the update.
My phone details:
Model: SM-N910V
SKU: SMN910VZWE
Tried to solve this with Kies, Smart Switch, unroot it with Odin, etc and it didnt work. Can somebody help me?
ene_77 said:
A week ago i tried updating my verizon samsung galaxy note 4 via the Verizon Software Repair Assistant. First i upgraded it to the latest software available but as there were some problems during the instalation i decided to repair the phone(deleting everything) an made a backup in my computer. The thing is during this process it got stuck over and over again in 83%. So i took out the battery (even when its not recommended to do so), uninstalled the Verizon Software Repair Assistant (first i deleted the device from my computer), drivers and Kies. But when i tried to download everything again the USB didnt recognise my phone and didnt download the Software, tried looking for it online but no luck.
Now i am stuck with this message in Odin Mode:
Software Update Failed
Your device didnt update successfully. Use the Verizon Software Repair Assistant on a computer to repair your device and complete the update.
My phone details:
Model: SM-N910V
SKU: SMN910VZWE
Tried to solve this with Kies, Smart Switch, unroot it with Odin, etc and it didnt work. Can somebody help me?
Click to expand...
Click to collapse
You should download the latest stock tar file and flash it with Odin. That should resolve your issue.
ryanbg said:
You should download the latest stock tar file and flash it with Odin. That should resolve your issue.
Click to expand...
Click to collapse
the stocks i tried failed, could you provide a link?
Seeing the same after multiple attempts to ODIN: N910VVRU2BOF1_StockRestore.tar.md5
Same issue with same phone
ene_77 said:
the stocks i tried failed, could you provide a link?
Click to expand...
Click to collapse
Hi there..
Exactly same issue with my SM-N910V galaxy note4. I tried by ODIN to install 1- N910VVRU2BOF1_PartialFirmware.tar, 2- COMBINATION_VZW_FA44_N910VVRU2APB1_VZW2APB1_2932719_REV00_user_mid_noship_MULTI_CERT.tar, and 3- N910VVRU2BOF1_N910VVZW2BOF1_N910VVRU2BOF1_HOME.tar. All 3 failed to success and I'm stuck in "Software Update Failed" message, please, any solution?
Somebody? Please ene_77, could you say if finally got a solution for yours? If yes, how?
Thanks in advance
alca00 said:
Hi there..
Exactly same issue with my SM-N910V galaxy note4. I tried by ODIN to install 1- N910VVRU2BOF1_PartialFirmware.tar, 2- COMBINATION_VZW_FA44_N910VVRU2APB1_VZW2APB1_2932719_REV00_user_mid_noship_MULTI_CERT.tar, and 3- N910VVRU2BOF1_N910VVZW2BOF1_N910VVRU2BOF1_HOME.tar. All 3 failed to success and I'm stuck in "Software Update Failed" message, please, any solution?
Somebody? Please ene_77, could you say if finally got a solution for yours? If yes, how?
Thanks in advance
Click to expand...
Click to collapse
well it was a long time ago, i found a tar file and keep trying with odin but it failed a couple of times. If you tell me how i can pass you the Verizon Software Update Assistant. I was there so i will help you.
ene_77 said:
well it was a long time ago, i found a tar file and keep trying with odin but it failed a couple of times. If you tell me how i can pass you the Verizon Software Update Assistant. I was there so i will help you.
Click to expand...
Click to collapse
Thank you for response, help and effort, but I did by Odin few minutes ago, just using repair firmware file for my N910V Note4..!
If somebody has same issue or similar I think him/her could use it to resolve too. Thanks to xda user Trex888 who published the next link to download correct file for my phone: http://www.tsar3000.com/Joomla/inde...ader-csc-pit-files&catid=55:samsung&Itemid=82
Complete thread link is: https://forum.xda-developers.com/note-4/help/software-update-failed-sm910v-t3498246
Thanks again..!
I had same issue, fail on all firmware (Verizon Note 4), changed usb cord, flashed back to stock and was even able to downgrade (5.0.1).
Does anyone know the name of the file that worked? Link is dead.