"OK GOOGLE" not working most of the time - Nexus 6P Q&A, Help & Troubleshooting

"OK GOOGLE" on my N6P is just not responding well at all.
1) most of the time, whether from a lock screen or unlocked screen - OK GOOGLE just doesn't recognize. I've retrained my voice several times - no improvement
2) When it is recognized - it just opens up the search screen - and I either have to type the command or hit the microphone to speak the command... but by now - its out of sync and it just doesn't work.
3) from the lockscreen - when it is recognized - the screen doesn't unlock, but the command may process (or not)
4) frequently when OK GOOGLE is recognized - the following command isn't heard or the timing is out of sync
OK GOOGLE has become basically useless on my N6P - and it is one of the Android features I use the most. Heck - how am I supposed to prove OK GOOGLE always trumps SIRI - when it just doesn't work? Quite embarrassing actually

Although mine seems to work better that yours, I have an issue that consistently fails. If I have my phone in the landscape position, OK Google will NOT unlock the screen (even though the settings for this are correct). It does (usually) work in portrait position. Why?

l_stevens said:
Although mine seems to work better that yours, I have an issue that consistently fails. If I have my phone in the landscape position, OK Google will NOT unlock the screen (even though the settings for this are correct). It does (usually) work in portrait position. Why?
Click to expand...
Click to collapse
There is a similar thread - and perhaps just a variation of the same problem - but this thread sounds more like what you are seeing. http://forum.xda-developers.com/nexus-6p/help/ok-google-bug-lockscreen-voice-unlock-t3239355
I started this thread because it seems my issues are more "OK GOOGLE" just not responding in general.
(I do wonder if some of the 'mic' issues related to noise cancellation are part of this?)

luigidk said:
There is a similar thread - and perhaps just a variation of the same problem - but this thread sounds more like what you are seeing. http://forum.xda-developers.com/nexus-6p/help/ok-google-bug-lockscreen-voice-unlock-t3239355
I started this thread because it seems my issues are more "OK GOOGLE" just not responding in general.
(I do wonder if some of the 'mic' issues related to noise cancellation are part of this?)
Click to expand...
Click to collapse
Interesting.
Mine just works.

tech_head said:
Interesting.
Mine just works.
Click to expand...
Click to collapse
Great! Appreciate the constructive feedback

Thanks, yes, that thread describes my problem exactly.
luigidk said:
There is a similar thread - and perhaps just a variation of the same problem - but this thread sounds more like what you are seeing. http://forum.xda-developers.com/nexus-6p/help/ok-google-bug-lockscreen-voice-unlock-t3239355
I started this thread because it seems my issues are more "OK GOOGLE" just not responding in general.
(I do wonder if some of the 'mic' issues related to noise cancellation are part of this?)
Click to expand...
Click to collapse

Related

OK Google and s voice: s voice is not always on

After testing the note 4 nexus 6 and s5 prime, i have come to the conclusion that the always on feature of the note 4 is not always on.
With the google search bar widget floating on the homescreen with the screen on the note 4 would pick up the okay google command 100% of the time.
Now with the screen off or locked, it would pick up the command 100% of the time at times, 0% sometimes( doing this test makes me feel retarded). This leads me to believe that when it doesnt respond, the mic simply isnt listening, an s voice issue. And that the google floating widget uses a completely separate routine for its listening.
Anyone have any inputs on this? Will lollipop fix it? Or is it something that cannot be fixed?
It works for me - on, off, locked or not.
It does for me. Just not consistently.
shinasurada said:
After testing the note 4 nexus 6 and s5 prime, i have come to the conclusion that the always on feature of the note 4 is not always on.
With the google search bar widget floating on the homescreen with the screen on the note 4 would pick up the okay google command 100% of the time.
Now with the screen off or locked, it would pick up the command 100% of the time at times, 0% sometimes( doing this test makes me feel retarded). This leads me to believe that when it doesnt respond, the mic simply isnt listening, an s voice issue. And that the google floating widget uses a completely separate routine for its listening.
Anyone have any inputs on this? Will lollipop fix it? Or is it something that cannot be fixed?
Click to expand...
Click to collapse
Im having the same issue. Ive just got my self a wear watch and configured now to take instructions. Also like being able to wake my note 4 by shouting at it.
I think its when it goes in to deep sleep... still testing...
I always felt like there was a conflict between Svoice and Google Now so I usually uninstall or disable Svoice (cos i prefer GN) but i read somewhere the always listening only works with Google Now Launcher. What launcher are you using? But anyway, Svoice should work with TW, otherwise Samsung are selling defective phones!
Im on the google launcher.
I dont think its a deep sleep issue since it fails to register ok google sometimes even when the screen is on.
E.g. in an app, lock screen and screen off.
however it never fails in any screen with a google now microphone. E.g. maps, google now or any homescreen with the google now search bar widget.
It's because it keeps Un ticking listen all the time in Google now as soon as I set s voice. As stated earlier, I think only one can be the always listening and now doesn't do screen off.
I have got round it by setting tasker profiles to open now when svoice is open.
So I can shout galaxy to wake it, ok google then instruct it to do a billion other tasks I have set through commandr. This set till slows me to use Google now with my LG round. All round it's working pretty good, exept it not waking from time to time...
I use nova launcher (has enable ok google for nova in settings)
But unfortunately have failed to get all other non Google apps to work with ok google, the 3rd party ok google x posed module breaks commandr.
Hope this helps some one.
Looking forward to fixing this "not listening" from time to time.
Everyone still having the same issue? I am still no solution, can't identify the problem or what's causing it either...
Same issue here. Works 100% from home screen or Google search/now. Very unreliable everywhere else
snowblind2142 said:
Everyone still having the same issue? I am still no solution, can't identify the problem or what's causing it either...
Click to expand...
Click to collapse
After making S-Voice a Phone Admin, the problem appears to have been solved - for myself at least. S-Voice still has some issues recognizing my voice if I'm in a particularly loud area, but I can always count on it otherwise.
Just a suggestion (for those who haven't tried yet): Try to record your wake-up command in different ways to help its accuracy (kind of like how you did your fingerprint). Oh and be as relaxed and natural as possible :good:
Can you elaborate on making s voice a phone admin please?
shinasurada said:
Can you elaborate on making s voice a phone admin please?
Click to expand...
Click to collapse
I assume he means in accessibility. I did this but still seemed to have the problem but will try again. I even left double home tap as s voice as I heard it makes it "always wait" to be pressed, and I assumed this would ensure it was running in the background.
Will let you know if it solves the issue for me.

OK Google hotword issue

Hello everyone, hope you are enjoying your new nexuses. Mine has an issue tho. It does not recognize OK Google hotword until I say it directly into mic on the bottom. Video mic works perfectly well
Don't know what the resolution is, just wanted to chime in and say I have a similar issue. It seems to need very close dictation to activate. Also, Ok google stops working completely sometimes and the device needs to be restarted to get it working...
I also have this issue where I have to hold the phone close and it has to be on the home screen
CByrdie said:
I also have this issue where I have to hold the phone close and it has to be on the home screen
Click to expand...
Click to collapse
you have to enable always listening in the google now settings.
Have same issue here when screen is off, have to yell or give multiple tries. I guess this is due to the doze that tries to save power.
Mama google just wants you to stop mumbling and enunciate your words! Oh and sit up straight dammit.
emiwonder said:
Hello everyone, hope you are enjoying your new nexuses. Mine has an issue tho. It does not recognize OK Google hotword until I say it directly into mic on the bottom. Video mic works perfectly well
Click to expand...
Click to collapse
Are you using any launcher?
I know with Nova Launcher, I had to turn off Google's NOW ON TAP, for "OK Google" to work.
NOT is a work in progress & it was trying to search the Nova Launcher.
Working fine here and from arms length with screen off face flat down on a table/mousemat.

Google Assistant, wake phone with screen off?

So while GA unlocks my phone by voice when the screen is on and the phone is locked, GA doesn't seem to respond when you shut the screen off, even though the setting for secure voice is active.
I don't know if this is working as planned but it seems to really defeat the purpose of this.
While I get no response from my DT2, my DT1 actually responds with the sound prompt while the screen is off. However, I can't issue any commands.
Anyone else experience this?
Yes, same on my DT2. Saying Ok Google with screen off won't trigger Assistant. Does fine with screen on. Makes me want to go back to Moto Voice, which works every time.
Yeah, this is a real pissed, especially coming from the Nexus 6. I'm definitely bummed that you can't open phone with Okay Google
I have the same exact problem. Anyone know if this is an acknowledged bug that might be fixed? Or is it some weird conflict with Moto Voice, that we're stuck with?
Pretty sure it's got something to do with Moto Voice, don't these phones have a separate processor just for voice or something to that extent?
What happens if you set your moto voice activation sentence to "ok google"?

Always On when screen off and on battery power Ok Google Assistant

The big deal breaker for me is Always on ok Google assistant.
Will the galaxy s8 (plus) have the 'okay Google' assistant capability when screen is OFF and phone is NOT charging? Like the nexus /pixel phones? As in the low power always on listening capability?
goldsilver13 said:
The big deal breaker for me is Always on ok Google assistant.
Will the galaxy s8 (plus) have the 'okay Google' assistant capability when screen is OFF and phone is NOT charging? Like the nexus /pixel phones? As in the low power always on listening capability?
Click to expand...
Click to collapse
I believe this is possible with a 3rd party launcher such as Nova Launcher, but I could be mistaken.
ladera said:
I believe this is possible with a 3rd party launcher such as Nova Launcher, but I could be mistaken.
Click to expand...
Click to collapse
In pretty sure there's a little more to it than that, thanks though for the reply!
Sent from my SM-G935T using Tapatalk
goldsilver13 said:
The big deal breaker for me is Always on ok Google assistant.
Will the galaxy s8 (plus) have the 'okay Google' assistant capability when screen is OFF and phone is NOT charging? Like the nexus /pixel phones? As in the low power always on listening capability?
Click to expand...
Click to collapse
That is a good question, I wonder that also... However maybe that is something Bixby will bridge the gap with (just speculating)
I feel like it would be possible through a third party app but it seems that nobody cares about that. There's this app called OpenMic+ that runs google now from the voice command, but stopped being supported and doesn't work with current versions of google now/assistant. I feel like someone could possibly make a tasker profile that triggered google assistant whenever the OpenMic+ popup appeared, but since I struggle a lot with tasker, I wasn't able to do it. This is a serious pain in the ass. I'd like to just ask google what time it is when I wake up, since my phone is far from reach and all, and that's a feature the iPhone 5 had back in 2012.
I have only seen "ok google" support for when the screen is off and not charging on nexus and pixel phones.
other phones at least need to be charging.
S8 seems to suck with the worst option that it can;t even do it with the screen off and charging, prob related to bixby.
electric0ant said:
I have only seen "ok google" support for when the screen is off and not charging on nexus and pixel phones.
other phones at least need to be charging.
S8 seems to suck with the worst option that it can;t even do it with the screen off and charging, prob related to bixby.
Click to expand...
Click to collapse
My LG G6 works with "Ok Google" when the screen is off and no charger present. So it is definitely possible, at least with the Snapdragon variant (which contains the always listening co processor) of the S8. I believe it is something Samsung chooses to disable though for whatever reason.
nathdogg said:
My LG G6 works with "Ok Google" when the screen is off and no charger present. So it is definitely possible, at least with the Snapdragon variant (which contains the always listening co processor) of the S8. I believe it is something Samsung chooses to disable though for whatever reason.
Click to expand...
Click to collapse
I didn't mean it wasn't possible but for some reason most manufacturers didn't bother with implementing that function. even oneplus hasn't bothered to do it. I'm guessing samsung is using this to try give preference to bixby.
I don't need it to work with the screen off and not charging. I am ha[[y for it to work as long as the screen is on. But what is frustrating, it works but then randomly stop until the device has been rebooted, i don't need to retrain my voice so it's not and issue with that. I' don't use power saving mode and I have disabled app power monitor so I am confused what else is causing the service to stop.
electric0ant said:
I'm guessing samsung is using this to try give preference to bixby.
Click to expand...
Click to collapse
I suspect this may be the real reason, although it still doesn't explain why people are being forced to restart to resume normal functionality.
Sent from my LG-H870 using Tapatalk
ok
after doing some testing it looks like this issue isn't anything to do with bixby (i am using package disabler pro and bixby is disabled) or power saving. HUGE bug in the phone, it looks like once another app has used the microphone, whatsapp, phone, etc then "ok google" detection no longer works. i'm assuming once another app has used the microphone the service for "ok google" detection has stopped? or the service is no longer able to monitor the microphone anymore?
what i have done is rebooted the phone made sure "ok google" is working a few times to make sure. then used whatsapp to send a voice message, or call, or used the phone to make a call. then immediately try to use "ok google" again and it no longer works.
I am sure this is caused by another app using the microphone as the whole day today "ok google" worked fine right up until i made a call after work.
now i wonder if there will be a solution for this, it's going to be quite a big dealbreaker for me...

Ok Google from Screen off?

Hello everyone, I just came from a Nexus 6P, and was wondering if "ok google" from screen off is a feature on the OnePlus 5. I have swore I had it when I first got the phone but now it doesn't seem to be working. I've looked around a little and there seems to be a lot of disagreement about whether it's possible or not. Does anyone want to test it and post whether it works for them or not? (or used to work)
jplafor1 said:
Hello everyone, I just came from a Nexus 6P, and was wondering if "ok google" from screen off is a feature on the OnePlus 5. I have swore I had it when I first got the phone but now it doesn't seem to be working. I've looked around a little and there seems to be a lot of disagreement about whether it's possible or not. Does anyone want to test it and post whether it works for them or not? (or used to work)
Click to expand...
Click to collapse
I never used stock OOS, only xXx and Pure Fusion, and "ok google" doesn't work on either while phone is locked (which, to my understanding, is not the same thing as "screen off")
I have been missing this ever since I got this phone and moved away from my Moto x Pure. It's really aggravating there is no way to get this to function correctly, or at all, with the screen off. I don't get it.
jplafor1 said:
Hello everyone, I just came from a Nexus 6P, and was wondering if "ok google" from screen off is a feature on the OnePlus 5. I have swore I had it when I first got the phone but now it doesn't seem to be working. I've looked around a little and there seems to be a lot of disagreement about whether it's possible or not. Does anyone want to test it and post whether it works for them or not? (or used to work)
Click to expand...
Click to collapse
FYI: This was answered in a thread on Google Assistant.
1. "OK Google" will NOT work from the lock screen even when "Trusted voice" is enabled and the screen is off.
2. "OK Google" will unlock the lock screen when "Trusted voice" is enabled AND the screen is on.
3. "OK Google" will react if the screen is off but the lock screen is not on.
I hope that helps.
From what I read its speculated that with OOS it was chosen to save battery by turning off "listening" when the lock screen is on and the screen is off. Personally I think that OOS should be "listening" under those conditions if your also charging or at least have that option as a settings toggle.
I've personally had to hack a way around this issue by using a couple of apps (Caffeine, Screen Off (no lock)) to get into a #3 (above) condition when I'm attached to the charger so my OP5 can double as a Google Home and have my screen off most of the time without automatically locking.
3DSammy said:
FYI: This was answered in a thread on Google Assistant.
1. "OK Google" will NOT work from the lock screen even when "Trusted voice" is enabled and the screen is off.
2. "OK Google" will unlock the lock screen when "Trusted voice" is enabled AND the screen is on.
3. "OK Google" will react if the screen is off but the lock screen is not on.
I hope that helps.
From what I read its speculated that with OOS it was chosen to save battery by turning off "listening" when the lock screen is on and the screen is off. Personally I think that OOS should be "listening" under those conditions if your also charging or at least have that option as a settings toggle.
I've personally had to hack a way around this issue by using a couple of apps Caffeine, Screen Off (no lock)to get into a #3 (above) condition when I'm attached to the charger so my OP5 can double as a Google Home and have my screen off most of the time without automatically locking.
Click to expand...
Click to collapse
I understand that this feature has been cut off as a measure to optimize battery life but
This thread is not on xda just to discuss what OEMs have restricted us to, right?
Besides there are many of us who would prefer this feature over an hour or two of battery life
I've also been doing some research
I've tried those apps that keep your display "Always on" after you press the power button, but that option wasn't very robust:
One extra press of the power button would turn off the app and thus the screen
Ok Google detection works well if the device was locked recently, not working at all after a few hours
Associated with an hour less of battery life
But the app made checking time and notifications a bit less tedious
Basically the AOD feature from recent Samsung devices
Let me know of any workarounds that involve least number of third party apps
BTW, I use trusted voice, and it works well, friends tried a lot to get through but never could , helps with the unlocking part of the above feature
TL;DR: It is very much possible!
I was were you guys were some weeks ago and also thought that it would be nice to have true hands-free capabilities, so I searched for an app that could do this. The main issue with the "OK Google"-detection, as @3DSammy already stated, is that the screen has to be on in order for it to work (and trusted voice has to be enabled, obviously). The best workaround for this is an app that keeps your screen turned on without draining the battery too much. For this purpose I downloaded an app called "Always On AMOLED - BETA" (https://play.google.com/store/apps/details?id=com.tomer.alwayson&hl=en), which enables an always-on display, as the name suggests. The app itself works really well with few bugs and doesn't drain the battery too much, although it is noticeable. It will automatically start once you lock your device and is customizable to your liking. While it is running, you can use "OK Google" at any time when it's outside your pocket (and the always-on display is on), just make sure to disable aggressive doze and enable auto-start for the app to prevent it from getting choked off by the OS. Root access may also help. When pressing the power button the app will close and open your lockscreen as you would expect, and the fingerprint sensor does also work straight from the a-o display, which can't be said for every app out there. The sensor is a bit slower though...
Hope I could help!
It's possible to set up for when locked in Settings > Security > Smart Lock, but I'm not sure if you can do it when it's OFF.
Chaphasilor said:
TL;DR: It is very much possible!
I was were you guys were some weeks ago and also thought that it would be nice to have true hands-free capabilities, so I searched for an app that could do this. The main issue with the "OK Google"-detection, as @3DSammy already stated, is that the screen has to be on in order for it to work (and trusted voice has to be enabled, obviously). The best workaround for this is an app that keeps your screen turned on without draining the battery too much. For this purpose I downloaded an app called "Always On AMOLED - BETA" (https://play.google.com/store/apps/details?id=com.tomer.alwayson&hl=en), which enables an always-on display, as the name suggests. The app itself works really well with few bugs and doesn't drain the battery too much, although it is noticeable. It will automatically start once you lock your device and is customizable to your liking. While it is running, you can use "OK Google" at any time when it's outside your pocket (and the always-on display is on), just make sure to disable aggressive doze and enable auto-start for the app to prevent it from getting choked off by the OS. Root access may also help. When pressing the power button the app will close and open your lockscreen as you would expect, and the fingerprint sensor does also work straight from the a-o display, which can't be said for every app out there. The sensor is a bit slower though...
Hope I could help!
Click to expand...
Click to collapse
Thank you, but my fingerprint doesnt work until I turn on my screen
yuval328 said:
Thank you, but my fingerprint doesnt work until I turn on my screen
Click to expand...
Click to collapse
maybe try contacting the dev of the app for that? It's been some time since I used this setup myself

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