Moto X play NOT Charging - X Play Q&A, Help & Troubleshooting

Hey guys recently I have noticed that my moto x play is not charging via the original moto wall charger provided sometimes,when I click the battery(Settings > Battery) it shows NOT charging on AC and the small battery icon in the status bar shows charging icon.
I have tried charging with different chargers and diff. sockets in my house but same problem...

Vijayrocks14 said:
Hey guys recently I have noticed that my moto x play is not charging via the original moto wall charger provided sometimes,when I click the battery(Settings > Battery) it shows NOT charging on AC and the small battery icon in the status bar shows charging icon.
I have tried charging with different chargers and diff. sockets in my house but same problem...
Click to expand...
Click to collapse
Maybe a bug in the phone software.
Sent from my XT1562 using Tapatalk

did you solve this?

alfreedom said:
did you solve this?
Click to expand...
Click to collapse
No, I went to the service centre and they are replacing the motherboard.

Related

[Q] what could be the problem?

my nexus 7 suddenly has 0% battery in it, but i can still open it and i know it still got some around 80% in it
but here's the thing
when i plug it in charger, battery indicator does not change to "charging" but it stays "connect your charger"
but apparently i left it for a while charging and battery stats shows that its charging, so what could be the problem??
here are some screenshots
ngoralph said:
here are some screenshots
Click to expand...
Click to collapse
One of my friend had this problem in his Galaxy Nexus and it was due to charging the device using multiple chargers. (It used to display charging even when the charger is plugged out). Wipe helped and then he didnt go for any other charger! Things are good after that.
I know its weird but it happened!

Battery problem. Charger connects/disconnects

Hello,
My Samsung galaxy s4 I9505 charges with specific charger, last night i lost my that charger, now i gotta htc charger by which it charges, The main problem is when i put it on charge it says connected, after 4,5sec when display gets off it disconnects and display gets on and automatically reconnects.
i changed connectors, but the problem persists.
Also how can i get charge by every charger.
It should work with any charger. Unless it's the htc charger causing the problem.
GDReaper said:
It should work with any charger. Unless it's the htc charger causing the problem.
Click to expand...
Click to collapse
before htc charging, it wasn't working on most of chargers, like 1 was working out of 1000 chargers.
can you pls figure out the problem?
I've charged a friend's S4 with a different charger than the original one and it worked.
A possible workaround would be to activate daydream or to have the screen never turn off while charging.
GDReaper said:
It should work with any charger. Unless it's the htc charger causing the problem.
Click to expand...
Click to collapse
Also if i get to know what's the problem, why it isn't charging with any charger? it would be really helpful
GDReaper said:
I've charged a friend's S4 with a different charger than the original one and it worked.
A possible workaround would be to activate daydream or to have the screen never turn off while charging.
Click to expand...
Click to collapse
Is this hardware problem or some other?
coz one of y friend bought new samsung core etc, he was also able to charge with just original charger.
I don't know why it is not charging with any charger
Hardware issue is most likely, especially as it happens regardless of the charger used. What happens when you use a different usb cord?

Moto e3 charging problem...

After using phone for a day when I plug in the charger it shows charging and the LED also shows up but the % doesn't change... in realty it doesn't charge even after 2hrs of charging... When we restart the phone it charges perfectly... Someone has discovered that the problem arises after we use OTG pendrive in the phone... I too suspect the same... Do we have any solution to this issue...
I have the same problem
Shabeer do you have es file explorer installed on your mobile
Same problem with mine also
I am facing too same issue..
shaabbeer said:
After using phone for a day when I plug in the charger it shows charging and the LED also shows up but the % doesn't change... in realty it doesn't charge even after 2hrs of charging... When we restart the phone it charges perfectly... Someone has discovered that the problem arises after we use OTG pendrive in the phone... I too suspect the same... Do we have any solution to this issue...
Click to expand...
Click to collapse
I too have the same problem but when i change the data cable the phone starts charging properly. Also i have checked current through Ampere App and it shows only 500 mA when coonnected eith the cable provided with the phone but when i use different cable the current goes upto 1950 mA
farhan2091 said:
I too have the same problem but when i change the data cable the phone starts charging properly. Also i have checked current through Ampere App and it shows only 500 mA when coonnected eith the cable provided with the phone but when i use different cable the current goes upto 1950 mA
Click to expand...
Click to collapse
Ok.. thank u for the information will try this and post the result here..
Same problem.
removed
Same problem to my mobile also .when I plug in the charger it shows charging and the LED also shows up but the % doesn't change even after 3hrs of charging... Do we have any solution to this issue please suggest.
sravani bedadala said:
Same problem to my mobile also .when I plug in the charger it shows charging and the LED also shows up but the % doesn't change even after 3hrs of charging... Do we have any solution to this issue please suggest.
Click to expand...
Click to collapse
Update your system to the latest version.. it will fix the charging!
even i am facing this issue and i dint find any solution to this
premrao22 said:
even i am facing this issue and i dint find any solution to this
Click to expand...
Click to collapse
Did you update your system to the latest version?if not update and check if the problem is persisting...
vimaljohnmr said:
Did you update your system to the latest version?if not update and check if the problem is persisting...
Click to expand...
Click to collapse
yes i updated my phone this problem occured after this only. Phone doesnt charge the ampere app shows 0ma and now once it is power off it doesnt starts even though i plugged in. Please Help
premrao22 said:
yes i updated my phone this problem occured after this only. Phone doesnt charge the ampere app shows 0ma and now once it is power off it doesnt starts even though i plugged in. Please Help
Click to expand...
Click to collapse
Does the notification led turn red when you connect your charger? If not contact with the service centre
vimaljohnmr said:
Did you update your system to the latest version?if not update and check if the problem is persisting...
Click to expand...
Click to collapse
vimaljohnmr said:
Does the notification led turn red when you connect your charger? If not contact with the service centre
Click to expand...
Click to collapse
I did apparently they don't have any solutions.
You need to replace usb port.
I Got it done yesterday. Charging fine now
Sent from my XT1706 using Tapatalk
My mobile is not even switching on.Then how do i update ??anyone ans plzz
Vikramvicky said:
My mobile is not even switching on.Then how do i update ??anyone ans plzz
Click to expand...
Click to collapse
Replace your usb port
Sent from my XT1706 using Tapatalk

Turbo charging not working

I am using moto g4 plus since 1 year. Now my phone shows 'charging' instead of 'turbocharging' when connected to charger. It is taking about 8-9 hours to full charge. I am confused why is it charging slow.
Whether it is charger issue or phone issue.??
Aksrgv said:
I am using moto g4 plus since 1 year. Now my phone shows 'charging' instead of 'turbocharging' when connected to charger. It is taking about 8-9 hours to full charge. I am confused why is it charging slow.
Whether it is charger issue or phone issue.??
Click to expand...
Click to collapse
You should search a little bit here in the forums. The question is within top 3. Anyways, please give more details about your phone/software:
Code:
What is your--
Device model: XT...
Radio (baseband):
ROM version:
Gapps version:
Data Roaming:
Dual SIM:
Did you--
Unlock the bootloader:
wipe:
restore with titanium backup:
reboot after having the issue:
Tested without any additional apps installed:
Are you using--
Substratum themes:
a task killer:
a non-stock kernel:
LOSSettings/Performance settings (other than stock):
other modifications:
Provide any additional information (observations/frequency of problem/last version it worked on/etc) as needed:
Aksrgv said:
I am using moto g4 plus since 1 year. Now my phone shows 'charging' instead of 'turbocharging' when connected to charger. It is taking about 8-9 hours to full charge. I am confused why is it charging slow.
Whether it is charger issue or phone issue.??
Click to expand...
Click to collapse
Do you have a turbo charger?
Device model xt1643
Build no. Npjs25.93-14-8
I am using the official rom and kernel and using the phone as provided by the company.
I am facing the issue since 7 days. Sometimes it charges only to 20-30% overnight.
I measured the amperes output of charger with the help of an application named amperes. It shows 250-310 mili Amperes.
Please help me out
Aksrgv said:
I am using moto g4 plus since 1 year. Now my phone shows 'charging' instead of 'turbocharging' when connected to charger. It is taking about 8-9 hours to full charge. I am confused why is it charging slow.
Whether it is charger issue or phone issue.??
Click to expand...
Click to collapse
Something similar happens to me, but it was because it damages the entrance, if you have not damaged the entrance, try changing the cable to one of the same quality
Try a different usb charge cable. The wires can break or almost break - then a slower charge. 250-300ma would indicate to me the cable is damaged. (or the charger or the usb socket on the phone)
Preferably use a high power cable then you might get the turbo charge message. If you don't have another high power - just an ordinary one - you should still see the charge time reduce (if it is the cable that is damaged)
If nothing changes try a different charger (even an ordinary one) and see if the situation changes.
-- Zoot
Previously when i used ordinary charger it always showed "slow charging" on screen.. but now its showing "charging".... If my turbocharger is faulty then it has to display slow charging with the ordinary charger. Whether it is usb port fault or any other hardware on my phone.??
Aksrgv said:
Previously when i used ordinary charger it always showed "slow charging" on screen.. but now its showing "charging".... If my turbocharger is faulty then it has to display slow charging with the ordinary charger. Whether it is usb port fault or any other hardware on my phone.??
Click to expand...
Click to collapse
Hardware fault can cause such things too as mentioned above. Try to change the parts like cable and charger.
strongst said:
Hardware fault can cause such things too as mentioned above. Try to change the parts like cable and charger.
Click to expand...
Click to collapse
The same charger is working fine on other phone.
Today i visited moto service centre. After diagnosis they told me that my charging port is defective. And the cost is 1850 rs.
I think it could be fixed at 200 in local market.
Whether it will be worth to spend 1850 rs if my phone is out of warranty.
Aksrgv said:
Today i visited moto service centre. After diagnosis they told me that my charging port is defective. And the cost is 1850 rs.
I think it could be fixed at 200 in local market.
Whether it will be worth to spend 1850 rs if my phone is out of warranty.
Click to expand...
Click to collapse
I'm having the same problem since last 1 week. Turbocharger doesnot charger the phone instead regular charger does. And rt. now I'm using a non-turbo charging capable cable with the Turbocharger to charge my phone and the charging speed is awfully slow.
So, can you please tell me if replacing the charging port worked? And I want to know if there is some hardware issues in my phone.
Hi,
I have recently unlocked my bootloader..
But from then it is not showing turbocharging mode when it is connected to the turbo charger and usb cable provided by company. So what should I do solve the issue???
[email protected] said:
Hi,
I have recently unlocked my bootloader..
But from then it is not showing turbocharging mode when it is connected to the turbo charger and usb cable provided by company. So what should I do solve the issue???
Click to expand...
Click to collapse
Unlocking bootloader won't touch the charging behavior in any way. Charging heat and excessive usage of the device reduces the charging current.
So cool down your device and make sure you don't use it while charging can help. It's all about the heat(also the cable, port etc.).
I am having the same issue.
My moto g4 plus is showing USB connected when I connect a turbo charger for charging. Clearly it is the issue of the port since no other chargers are even detected and I am getting turbo charging at some specific angles by trying plugging and unplugging several times. I have took my device to a service centre and they are asking motherboard replacement for this issue. I can't even understand why there is a need to replace motherboard for port loose contact issue.

Notification says cable charging but charges same time as fast charging

Hello, i have an S8 and today i noticed while it was being charged that the notification says Cable Charging and not Fast Charging but the same estimated time as Fast Charging, i tried cleaning the socket and i tried another charger and it doesn't change, i tried my charger on another S8 and it fast charges normally, and now i tried charging it again but at first it said Fast Charging for like 2 seconds but then somehow for about half a second it stopped charging and then started charging again but back to Cable Charging
so is this a hardware issue? or is it a software issue?
if it is a hardware issue is it a serious one? is it the port or the motherboard electricity?
if anyone has any information about this please provide me with it because i have less than a month left in my warranty and if it's a serious issue i will to send it to warranty before it's over
thank you in advance
+1
Having exactly the same issue.
side_flip15 said:
+1
Having exactly the same issue.
Click to expand...
Click to collapse
for how long have you been having this issue?
Gasser.Atef said:
for how long have you been having this issue?
Click to expand...
Click to collapse
Two months more or less.
side_flip15 said:
Two months more or less.
Click to expand...
Click to collapse
did something happen to the phone before it happened? like did you drop it or did it get wet or something?
I noticed this also. For me it happens when I use third party cords and wall plug.
Dreadsta5889 said:
I noticed this also. For me it happens when I use third party cords and wall plug.
Click to expand...
Click to collapse
that's what's driving me crazy, i'm not using 3rd party cords or wall plugs, i'm using the original ones
+1 Have the exact same issue since 2 days on my S8
Did you guys get this issue fixed ? what was the underlying cause and what was the fix?
Thanks in advance.
Still have this issue, wondered if anyone ever fixed it?
Same thing here...
Anybody try to clean out there type c port. Their noted to collect dirt dust and grime worse the other types
I know the only method which might be helpful.
Got to Settings > Apps > Show System Apps(you will find in top right 3 dots) > find "USBSettings" > storage > clear data and cache data. Than reboot your device and check if it works.
Sent from my SM-G950F using Tapatalk

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