Database Users

Dust under screen/ Won't repair

Just thought I'd let you guys know. I just called HTC support to try to get my phone repaired. I read other post saying It'd be a good idea to let them know over the phone if it's unlocked so I did. Pretty much hung up the phone on me there, said they can't /won't do anything, even though it's a hardware issue. If i bricked the phone, I can take responsibility in that, but this is just BS.
Anyone else have a similar issue or way to circumvent this? I'm tempted to just brick it and get it replaced as they won't see the unlocked.
Any input would be great. There is a **** ton of dust too.

How long have you had the phone? I got mine three weeks ago but this dust issue is the reason I haven't rooted. So far I have had no issues. Does anyone have a high Res pic of the dust issue? Kind of curious to see it.

Hitorii said:
Just thought I'd let you guys know. I just called HTC support to try to get my phone repaired. I read other post saying It'd be a good idea to let them know over the phone if it's unlocked so I did. Pretty much hung up the phone on me there, said they can't /won't do anything, even though it's a hardware issue. If i bricked the phone, I can take responsibility in that, but this is just BS.
Anyone else have a similar issue or way to circumvent this? I'm tempted to just brick it and get it replaced as they won't see the unlocked.
Any input would be great. There is a **** ton of dust too.
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Haha I was hoping that there would be a way to relock..now I'm hoping theres a way to brick it..Good luck, I would try contacting Swetland

Sorry for my ignorance but whats Swetland? Im really peeved. I know others on the forum have been able to get theirs repaird.
I wonder if there will be a way to relock soonish.

i second that. i need to get mine repaired but i have rooted it. stupid DUST omg theres like LOADS under the bottom right corner

pr0cl1v1ty said:
i second that. i need to get mine repaired but i have rooted it. stupid DUST omg theres like LOADS under the bottom right corner
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Mine are in the dead center - 4 or 5 big ones that are super noticeable. and a lot of itty bitty ones

I just called again hoping to get someone else. I did. I got the exchange process going and they are sending me one. I just am worried about once they review it. Last time when I sent it in I had a manager call me back personally and leave a message. Wish me luck guys. And if it comes down to it. Deny deny deny !

Hitorii said:
I just called again hoping to get someone else. I did. I got the exchange process going and they are sending me one. I just am worried about once they review it. Last time when I sent it in I had a manager call me back personally and leave a message. Wish me luck guys. And if it comes down to it. Deny deny deny !
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did you root your phone?

pr0cl1v1ty said:
did you root your phone?
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Click to collapse
He said so in his first post.

Good Luck...seems like you got the ball rolling! Hopefully you'll have a replacement soon

pr0cl1v1ty said:
did you root your phone?
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Yeah, I did.

Need a new rear/multimedia speaker.

Hi, I'm new here and I dunno where to post this stuff.
My Nexus S rear speaker was heavily damaged when I try to test the equalizer setting 2 weeks ago and now it's completely gone. No sound at all.
Is there anyone knows how to get the new sparepart for the speaker because I can't find it anywhere in my country, Malaysia. I've tried searching online but can't find any website that sell it.
What type of speaker does this phone have. Can it fit any other speakers model from different phone such as SGS or SGS2?
Thank you..And sorry for my english (I think my english is ok)
Sent from my FIST to your FACE

Dnelly88 said:
Hi, I'm new here and I dunno where to post this stuff.
My Nexus S rear speaker was heavily damaged when I try to test the equalizer setting 2 weeks ago and now it's completely gone. No sound at all.
Is there anyone knows how to get the new sparepart for the speaker because I can't find it anywhere in my country, Malaysia. I've tried searching online but can't find any website that sell it.
What type of speaker does this phone have. Can it fit any other speakers model from different phone such as SGS or SGS2?
Thank you..And sorry for my english (I think my english is ok)
Sent from my FIST to your FACE
Click to expand...
Click to collapse
You probably have, but just to make sure...have you considered sending it back to Samsung? This is a hardware defect if there ever was one.
- chris
- chris

Yes I have asked Samsung in here but they said my phone have to be send to Samsung Korea because they don't have the part for this phone. It will take 3-4 weeks or maybe more. Actually Nexus S in my country is very rare,only few lucky people get their hands on these phones. That's why it s really troublesome when something like this happens. If only I can get the part, I have no problem replacing it myself.
Sent from my FIST to your FACE

Dnelly88 said:
Yes I have asked Samsung in here but they said my phone have to be send to Samsung Korea because they don't have the part for this phone. It will take 3-4 weeks or maybe more. Actually Nexus S in my country is very rare,only few lucky people get their hands on these phones. That's why it s really troublesome when something like this happens. If only I can get the part, I have no problem replacing it myself.
Sent from my FIST to your FACE
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I know it'd be a pain, but you may want to take them up on the offer. Could cost you less than a new phone.
- chris

PM me your info, ill drop one in the mail for you. I got charged for a phone that I didn't return on time so I have parts.

MBeattie said:
PM me your info, ill drop one in the mail for you. I got charged for a phone that I didn't return on time so I have parts.
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What kind of info do you need?
Sent from my FIST to your FACE

cttttt said:
I know it'd be a pain, but you may want to take them up on the offer. Could cost you less than a new phone.
- chris
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Click to collapse
If I got no other way,I might have to reconsider it. I can still wait for the part, for now..
Sent from my FIST to your FACE

Bought the new speaker and fix it myself..It's working now.
I love my Nexus S again.

Shattered camera glass replacement

So it sounds like this glass is shattering for a lot of people, but im not seeing any parts to fix it with and LG is doing the typical "we have no idea what you're talking about!" act they always do and want 300 dollars to fix their flawed phone.
Anybody been able to find a part for this?

men+at+work said:
So it sounds like this glass is shattering for a lot of people, but im not seeing any parts to fix it with and LG is doing the type "we have no idea what you're talking about!" act they always do and want 300 dollars to fix their flawed phone.
Anybody been able to find a part for this?
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Click to collapse
Did they quote you 300 to fix it?

Alright, since nobody seems to have given my post a second look, you can at least get a part that will work here: https://www.aliexpress.com/item/For...eplacement-Camera-Lens-glass/32794420806.html

jal3223 said:
Did they quote you 300 to fix it?
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yes

XP_1 said:
Alright, since nobody seems to have given my post a second look, you can at least get a part that will work here: https://www.aliexpress.com/item/For...eplacement-Camera-Lens-glass/32794420806.html
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Does this have the actual glass? Talked to a few sellers on ebay who said it did not. Just want to confirm before dropping $35. Thanks!

Fourstarzzzz said:
Does this have the actual glass? Talked to a few sellers on ebay who said it did not. Just want to confirm before dropping $35. Thanks!
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I saw on reddit someone got it and its legit

Any chance you have the thread on Reddit?

I cannot even order off Ali Express. Every time I place an order it gets cancelled. Used two different cards. There is no wasy I am uploading my drivers license etc to them either. They do not even use paypal. wtf?

Lg G6 Rear Camera Lens Cracked.

Heeey guys so I wanted to see if anyone knows if they are selling the rear camera glass for the G6 yet? I dropped it ine and it shattered. I've looked everywhere online and no one seems to have it. Really not trying to pay $150 through insurance just for something that small.

Marimari1234 said:
Heeey guys so I wanted to see if anyone knows if they are selling the rear camera glass for the G6 yet? I dropped it ine and it shattered. I've looked everywhere online and no one seems to have it. Really not trying to pay $150 through insurance just for something that small.
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Depending on what carrier you have you may be able to take it in and just get it repaired instead of paying a deductible. It'll be tough to find with the phone being so new.
Sent from my LG-LS993 using XDA-Developers Legacy app

I hadn't dropped mine and it somehow cracked as well. Multiple posts about this on reddit AND it was a major problem on the G5 and the V20
Incredibly frustrating as I am outside the 14 day Tmobile return window, and LG has terrible customer service....absolutely horrible. This is my last LG experience....I didn't have this issue with the Samsung S7 edge.
Shame on you #LG......shame.

Rinzler said:
I hadn't dropped mine and it somehow cracked as well. Multiple posts about this on reddit AND it was a major problem on the G5 and the V20
Incredibly frustrating as I am outside the 14 day Tmobile return window, and LG has terrible customer service....absolutely horrible. This is my last LG experience....I didn't have this issue with the Samsung S7 edge.
Shame on you #LG......shame.
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Here's an idea. Don't put the phone in your pocket and sit on it for the entire duration of your flight and then blame LG for it.

xphyle1971 said:
Here's an idea. Don't put the phone in your pocket and sit on it for the entire duration of your flight and then blame LG for it.
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Here's an idea, you have no idea what the frock you're talking about.
No one "sat on the phone"......it was in my left front pocket without pressure being applied to it. I've traveled weekly for the last 10 years with other phone brands....never had this problem. Here's another idea, ship a $700 phone with proper engineering.

Rinzler said:
I hadn't dropped mine and it somehow cracked as well. Multiple posts about this on reddit AND it was a major problem on the G5 and the V20
Incredibly frustrating as I am outside the 14 day Tmobile return window, and LG has terrible customer service....absolutely horrible. This is my last LG experience....I didn't have this issue with the Samsung S7 edge.
Shame on you #LG......shame.
Click to expand...
Click to collapse
FYI - I've had my G6 for 13 days, I went to T-Mobile today and they said it was out of warranty? They also said they couldn't return it because it was damaged. I'm trying to find a replacement for the protective cover that goes over both cameras and the flash. I successfully removed the cracked one after heating it up with a blow dryer, not hard at all but I put it back on until I can find the replacement part - If anyone knows where to get the lens cover please post.
Much Thanks - tat

tat2me2 said:
FYI - I've had my G6 for 13 days, I went to T-Mobile today and they said it was out of warranty? They also said they couldn't return it because it was damaged. I'm trying to find a replacement for the protective cover that goes over both cameras and the flash. I successfully removed the cracked one after heating it up with a blow dryer, not hard at all but I put it back on until I can find the replacement part - If anyone knows where to get the lens cover please post.
Much Thanks - tat
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Click to collapse
Wow interesting....many thanks for the info.
I've been scouring the net for the replacement, but have been unsuccessful. Please let us know if you find it.
---------- Post added at 06:17 PM ---------- Previous post was at 05:23 PM ----------
Hmmm I was thinking about the glass repair epoxy that is used to repair windshields....think it will work on this glass cover?

Rinzler said:
Wow interesting....many thanks for the info.
I've been scouring the net for the replacement, but have been unsuccessful. Please let us know if you find it.
---------- Post added at 06:17 PM ---------- Previous post was at 05:23 PM ----------
Hmmm I was thinking about the glass repair epoxy that is used to repair windshields....think it will work on this glass cover?
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Click to collapse
I will keep looking and let the forum know when I find one, since it's a new phone it may take a little while for replacement parts to start appearing. I'm not sure about the glass repair epoxy, since the replacement part shouldn't be more than $15 might be better to just wait. It's up to I guess -

Yeaaa if you find anything please let us know it sucks so bad having a brand new phone break like that

Sane here
I had the phone in my pocket... In a case with a screen protector and somehow managed to shatter the camera lens... Thinking about peeling it off and covering it with one of the clear skins that go over the screen. But cutting it to fit.. I'm worried about the broken glass getting in the camera.. This would be a temporary fix until the replacement partsare available.

Any news on locating a lens replacement?
Thanks.

Has ANYONE truly contacted LG about this? If this happens to me I'll make a nasty remark on every lg page possible. Twitter Facebook, wherever I'll be sure it's hard for them to ignore the fact. Fingers crossed that never happens to me.

It will come time to contact LG
Upon seeing so many cracked lenses, this seems to be more than an isolated issue. There seems to have been some very defective shipments lens covers that went out and LG needs to address these posts. I would suggest creating a petition or something of the sort to send over to LG after being signed off by multiple people experiencing this problem as well as concerned customers. I they do not take the issue seriously then it will be time to write to every media and news outlet possible to spread awareness on this issue until LG concedes and helps locate and fix this issue

TheChuckIII said:
Upon seeing so many cracked lenses, this seems to be more than an isolated issue. There seems to have been some very defective shipments lens covers that went out and LG needs to address these posts. I would suggest creating a petition or something of the sort to send over to LG after being signed off by multiple people experiencing this problem as well as concerned customers. I they do not take the issue seriously then it will be time to write to every media and news outlet possible to spread awareness on this issue until LG concedes and helps locate and fix this issue
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Click to collapse
So many? Out of the thousands of phones how many would you say have cracked lenses?
Sent from my LG-H872 using Tapatalk

Cannot Tell
skyfox99 said:
So many? Out of the thousands of phones how many would you say have cracked lenses?
Sent from my LG-H872 using Tapatalk
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Click to collapse
I can't get an accurate representation of what percentage of the community is experiencing this issue as there are no accurate ways to poll every LG G6 owner and many of them do not have reddits or xda accounts so the polls would be inaugurate. From what i have seen though quite a few people ARE having issues and they say that they weren't being negligent and with so many saying the same, it would be beneficial to see why these issues are occurring. I will poll eventually if this issue continues to arise within these communities and if it gets to the point of being severe then i believe LG needs to be held accountable. Personally, i have a case and don't sling my phone around like a wet t-shirt thus mine hasn't broken but for those who have broken phones, this will be very good for them.

TheChuckIII said:
Upon seeing so many cracked lenses, this seems to be more than an isolated issue. There seems to have been some very defective shipments lens covers that went out and LG needs to address these posts. I would suggest creating a petition or something of the sort to send over to LG after being signed off by multiple people experiencing this problem as well as concerned customers. I they do not take the issue seriously then it will be time to write to every media and news outlet possible to spread awareness on this issue until LG concedes and helps locate and fix this issue
Click to expand...
Click to collapse
I can guarantee you LG isn't worried about news outlets picking up a story about a camera lens breaking. LG is much more worried about the profitable sectors of their business, including Home Appliance and Home Entertainment. The Mobile Communications sector was a top loser of money in the last 2 years.

Well, Googling leads back to this thread, a whole 16 or so posts... And a reddit post with a few people, possibly the same people posting here... Doesn't sound like an epidemic, at least not yet.
If it's a design flaw I would agree. Seems at best to be a Q/C issue or user error at this point.
Time will tell but hopefully this doesn't become a large, repeatable issue.
Sent from my LG-H872 using Tapatalk

LG Screen Cracks due to Lower Quality Glass
tat2me2 said:
FYI - I've had my G6 for 13 days, I went to T-Mobile today and they said it was out of warranty? They also said they couldn't return it because it was damaged. I'm trying to find a replacement for the protective cover that goes over both cameras and the flash. I successfully removed the cracked one after heating it up with a blow dryer, not hard at all but I put it back on until I can find the replacement part - If anyone knows where to get the lens cover please post.
Much Thanks - tat
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Click to collapse
Mine did the same thing and LG would not do anything either will have to blow up their twitter. Me thinks they know about this and hope we go away. NOT!!!!

dcgal said:
Mine did the same thing and LG would not do anything either will have to blow up their twitter. Me thinks they know about this and hope we go away. NOT!!!!
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Click to collapse
I think I'll do the same, blow up the LG Twitter page.

Contacted LG
So I called and talked to LG about this since my lens also cracked and nicely said how there is an increasing number of people that are having this same issue. The phone will be going back to them around Wed. I will see if they actually will do anything about it.
Just frustrating since I didn't drop the phone or have it pressed against anything. Funny that if it is physical damage how it is only the camera lens cover that is shattering.

Huawei Ascend XT2 (H1711)?

havent been on here for awhile but anyways....
So i work at my electronics department at Walmart. beginning of last week we got some new AT&T prepaid phones in for a new mod that we are going to be setting up. well one of the phones was an Huawei Ascend XT2 (H1711). i search, and search for info on this phone and couldn't really find anything about this phone besides being able to download a user guide for this phone.
well i bought one knowing nothing about it what phone, and or chipset it uses etc etc...
To be honest been using it for a day now, and i'm simply amazed of the quality/feel/looks of this phone, and i'm really shocked i can't find anything about this phone anywhere.
have you guys heard anything about this phone?
if this thread is in the wrong place please move it.

I picked one up myself. For my father, but I've been playing with it for the last few days. It's really a decent device..
I haven't been able to find anything on it either.

Thanks for posting about this new phone. I was wondering if there was going to be a successor to the H1611.
How much are the H1711s currently selling for?
freakshow11582, I would recommend pulling your images with the phone IMEI shown and repost them with the IMEI whited out.
I'm not sure I trust CPU-Z as the H1611 is ARM64 and gets reported as ARM architecture by CPU-Z. I'm guessing it's doing the same for the H1711.
Your one image shows 3.76GB free - did you already load up a lot of files into internal storage?
Thanks again for the information and I think this is a perfect place for this thread right now until we see how much interest there is for this model.
---------- Post added at 10:35 PM ---------- Previous post was at 10:22 PM ----------
I just noticed that the H1711 is smaller at 5.5" vs the 6" H1611.

divineBliss said:
Thanks for posting about this new phone. I was wondering if there was going to be a successor to the H1611.
How much are the H1711s currently selling for?
freakshow11582, I would recommend pulling your images with the phone IMEI shown and repost them with the IMEI whited out.
I'm not sure I trust CPU-Z as the H1611 is ARM64 and gets reported as ARM architecture by CPU-Z. I'm guessing it's doing the same for the H1711.
Your one image shows 3.76GB free - did you already load up a lot of files into internal storage?
Thanks again for the information and I think this is a perfect place for this thread right now until we see how much interest there is for this model.
---------- Post added at 10:35 PM ---------- Previous post was at 10:22 PM ----------
I just noticed that the H1711 is smaller at 5.5" vs the 6" H1611.
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haha thanks for the heads up! its cost $119 before tax at walmart. also i did load files on to it. lol

I just bought one from Walmart, too. I can't find a case for it. Any ideas? Thanks!

jculture said:
I just bought one from Walmart, too. I can't find a case for it. Any ideas? Thanks!
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Click to collapse
I know I been looking for cases as well with no luck....but pretty solid phone though

Will probably be like the H1611. First only Walmart had an overpriced TPU case for $20. Then a few months later other reasonably priced cases showed up for much less. I'd suggest to keep checking eBay.
jculture said:
I just bought one from Walmart, too. I can't find a case for it. Any ideas? Thanks!
Click to expand...
Click to collapse

divineBliss said:
Will probably be like the H1611. First only Walmart had an overpriced TPU case for $20. Then a few months later other reasonably priced cases showed up for much less. I'd suggest to keep checking eBay.
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Yep that's what I been doing and checking Amazon as well.

Thanks for all the replies. Never posted on a forum before. This is great! Thanks!

jculture said:
Thanks for all the replies. Never posted on a forum before. This is great! Thanks!
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Huh?

So people that have bought Ascend XT2 H1711, what do you guys think about it?

Seems like just the two of you have the H1711 here so far.
What other phones did you consider in this price range before deciding on the H1711? People who bought the LG Phoenix 2 got updated from M to N, while our H1611s are still on M.
How do you like N and what phone were you using before?
freakshow11582 said:
So people that have bought Ascend XT2 H1711, what do you guys think about it?
Click to expand...
Click to collapse

i went to pick up XT to unlock for my uncle. I was paying for it without even knowing i was getting the 2. Came out to be like 120 something. I told the guy the price said 49.88 and talked to a manager and got the phone for 49.99. Came to find out dang AT&T stopped all the unlocking unless you paid 6months of service. Now, i have a good deal on a phone but cant really use it.

You can still use it on any AT&T based MVNO or AT&T itself. Which carrier were you planning to use?
nahcyrag said:
i went to pick up XT to unlock for my uncle. I was paying for it without even knowing i was getting the 2. Came out to be like 120 something. I told the guy the price said 49.88 and talked to a manager and got the phone for 49.99. Came to find out dang AT&T stopped all the unlocking unless you paid 6months of service. Now, i have a good deal on a phone but cant really use it.
Click to expand...
Click to collapse

divineBliss said:
Seems like just the two of you have the H1711 here so far.
What other phones did you consider in this price range before deciding on the H1711? People who bought the LG Phoenix 2 got updated from M to N, while our H1611s are still on M.
How do you like N and what phone were you using before?
Click to expand...
Click to collapse
I also have the Phoenix 2 I gave it to my daughter cause she wanted it. And only got this phone cause I was curious about it.. Before this phone I was using LG X power, and zte max xl (zte went to **** and only month old.) for virgin mobile.

Best Buy has the Phoenix 2 for $40 if you want one for yourself .

Loving mine so far, bought 10/13. Only complains are how easy the screen is to smudge and nearly impossible to keep clean. Also since I bought it Ive been laying it camera down on tissues because I don't have a case yet like everyone and don't want to scratch the camera lens. I was wondering if anyone can confirm or verify that the raised ring around the rear camera lens is raised higher than the lens, because to my finger and eye it feels flush, I'm afraid to set it down and scratch the lens.
Also I've messed with just about every setting/option there is on the phone and custom launchers so if anyone has any questions about stuff like that I can probably help.

Demc05 said:
Loving mine so far, bought 10/13. Only complains are how easy the screen is to smudge and nearly impossible to keep clean. Also since I bought it Ive been laying it camera down on tissues because I don't have a case yet like everyone and don't want to scratch the camera lens. I was wondering if anyone can confirm or verify that the raised ring around the rear camera lens is raised higher than the lens, because to my finger and eye it feels flush, I'm afraid to set it down and scratch the lens.
Also I've messed with just about every setting/option there is on the phone and custom launchers so if anyone has any questions about stuff like that I can probably help.
Click to expand...
Click to collapse
Nope the lens on my camera is flush with the ring., and also using a custom launcher nova launcher to be exact.

$120 XT for over the $60 XT, I dont see the advantage. Same screen, same ram and same storage.

Aokusman said:
$120 XT for over the $60 XT, I dont see the advantage. Same screen, same ram and same storage.
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I thought the XT is an quad Core phone?