Related
How are you folks.
As title says, I've experienced some ridiculously slow data from AT&T. I tried different APNs:
1. Cingular 410, the APN is wap.cingular. This is the default APN that the phone comes with. The first time I popped in the SIM card, this APN is preset.
2. APN setting I used on my previous N7000.
APN: PhoneMMSC: http://mmsc.mobile.att.net
MMS Proxy: proxy.mobile.att.net
MMS port: 80
MCC: 310
MNC: 410
3. APN setting discovered in the forum.
APN: phone
MCC: 310
MNC: 410
The first and third setup worked, but the speed is like 0.3Mbps... When I initially tried the third setup, the speed was good at ~6Mbps. Then, a day or two later, I found the speed becomes 0.3Mbps. So eventually I got a little mad and called ATT tonight. The rep made some good effort and *refreshed* my network, and had me revert back to default setting, i.e., the first APN. The speed is still 0.xMbps. I believe ATT is throttling my device because both no.2 and no.3 setup work flawlessly on my N7000.
So the issue is now at a deadend... The rep can no longer help me because she can't just switch me to i317's LTE network.
I just want to see what everyone else on AT&T's network is using for your N7100. I'll give it a try and see if my device is indeed being throttled by ATT by comparing my speed with yours. If I still get the same slow speed when using an APN that's proved to work on our phone, I can basically conclude that my device is throttled.
In that case, I guess I'll have to go into the store to find an IMEI
Thanks!
deleted post...
joshyth said:
deleted post...
Click to expand...
Click to collapse
I wasn't really. Here is the situation. Before my N7100, I used N7000 with HSPA+ perfectly on AT&T's network. Before all that, I was on iPhone's 3G plan. I don't know if I need to change a sim card or whatnot. I do hope it's just the wrong APN i'm using and not that my device is being throttled by AT&T or something
I have n7100 on AT&T and the speeds are excellent for me. I'm getting around 6to 7 Mbps download and around 2 upload. Go get a dumbphone imei and call AT&T and add it to your account, don't tell them it's Samsung note international!!!! Also get unlimited data plan for 15$.
U should be all set.
I am on AT&T and my d/l speed is average 7-8, and upload about 2. Good speeds overall. I put my sim from my S3 into the n7100 and off I went...They will show the n7100 as an 'unidentified phone' and will not provision it to 4g, only 2g if you you are getting a new sim for it...BUT they should be able to 'backdoor' your provision via the techs if you insist on it, so I am told anyway.
daraj said:
I have n7100 on AT&T and the speeds are excellent for me. I'm getting around 6to 7 Mbps download and around 2 upload. Go get a dumbphone imei and call AT&T and add it to your account, don't tell them it's Samsung note international!!!! Also get unlimited data plan for 15$.
U should be all set.
Click to expand...
Click to collapse
I did tell the rep about the international version. She told me she can't help unless I have an ATT device imei.
So I told her that I'll find one and have her call me back tonight. Are you actually suggesting a dumbphone imei? I was planning on getting on off of GNote2 at my att store.
gandalf21502 said:
I am on AT&T and my d/l speed is average 7-8, and upload about 2. Good speeds overall. I put my sim from my S3 into the n7100 and off I went...They will show the n7100 as an 'unidentified phone' and will not provision it to 4g, only 2g if you you are getting a new sim for it...BUT they should be able to 'backdoor' your provision via the techs if you insist on it, so I am told anyway.
Click to expand...
Click to collapse
I used to have that kind of speed on my N7000 and I did not need to do anything, i just popped sim card from my iPhone into N7000. But this time, it looks like the same thing can't be done again. I am still trying to find the root problem.
Do you mind telling me the APN settings of your devices?
Thank you guys
cswithxda said:
I used to have that kind of speed on my N7000 and I did not need to do anything, i just popped sim card from my iPhone into N7000. But this time, it looks like the same thing can't be done again. I am still trying to find the root problem.
Do you mind telling me the APN settings of your devices?
Thank you guys
Click to expand...
Click to collapse
I think somehow I deleted my last post. But anyway use the Cingular 410 apn setting.
Also, see if you can get an imei number from an AT&T android phone and use that.
Sent from my iPad using Tapatalk
Thanks.
My only concern is...what if other people in my area go into the store and got the imei as well, in order to use their devices with AT&T...? It'd be funny for ATT to watch couple people reporting they have *this* device that has *this* IMEI number
cswithxda said:
Thanks.
My only concern is...what if other people in my area go into the store and got the imei as well, in order to use their devices with AT&T...? It'd be funny for ATT to watch couple people reporting they have *this* device that has *this* IMEI number
Click to expand...
Click to collapse
Do you have any other phones in your house?
Like a old prepaid phone or something? You can try the imei # on those phone.
I actually have a old se t610 and n79 laying around just for that reason...
Sent from my iPad using Tapatalk
joshyth said:
Do you have any other phones in your house?
Like a old prepaid phone or something? You can try the imei # on those phone.
Sent from my iPad using Tapatalk
Click to expand...
Click to collapse
I sure have some phones around. But they are all *smartphones by definition. I thought about using N7000's IMEI, iPhone 4's imei, or even iPhone 3GS' imei. But I'm not sure if it'll work. Because i'm afraid that they'll change my division in accordance to the new imei i provide. The purpose of using an imei off one of i317 in the att store was to get me into the right provision (even though n7100 does not have LTE, i bet it can handle the HSPA+ that's also provided in the LTE provision in AT&T). So that was what i was trying to do.
But i'm really confused about this. I was supposed to be in whichever provision the iPhone 4 users are in (that was the last phone I signed through AT&T), and my N7000 could handle it well, but it now fails on my Note 2. Before the call to AT&T yesterday, I must have been in the "iPhone 4 provision", which I still got extremely slow data on my Note 2. So I'm now trying to update them with an i317 imei and see if my data speed gets better.
Also, as OP noted, the same APN settings from Note 1 can no longer be used on Note 2, the data network won't register with Note 2 at all.
I feel like i'm currently struggling in a s***hole.
Just an update.
I got a new IMEI from i317 today, and a new LTE SIM card from ATT store. They didn't bother asking why I need it for, just gave it to me.
And I came back home. The lady from ATT called me as promised. New IMEI is registered, new SIM is activated, everything is setup. I have the APN set to "pta" and it is working. Well, the speed is only a little better at 1.5Mbps... This is way much worse than what girlfriend is getting on his iPhone 5 at the same location. She has 6~7Mbps right next to me
I need to dig deeper I guess...
cswithxda said:
Just an update.
I got a new IMEI from i317 today, and a new LTE SIM card from ATT store. They didn't bother asking why I need it for, just gave it to me.
And I came back home. The lady from ATT called me as promised. New IMEI is registered, new SIM is activated, everything is setup. I have the APN set to "pta" and it is working. Well, the speed is only a little better at 1.5Mbps... This is way much worse than what girlfriend is getting on his iPhone 5 at the same location. She has 6~7Mbps right next to me
I need to dig deeper I guess...
Click to expand...
Click to collapse
Just wondering do you have any imei number from a dumbphone, if you do just use that and sign up for the medianet plan. It seem like AT&T want to give you extra trouble for being honest with them.
Sent from my iPad using Tapatalk
joshyth said:
Just wondering do you have any imei number from a dumbphone, if you do just use that and sign up for the medianet plan. It seem like AT&T want to give you extra trouble for being honest with them.
Sent from my iPad using Tapatalk
Click to expand...
Click to collapse
Hi Sorry, I should've asked you earlier. I did not understand the process. Is medianet any good in speed? And how do I *sign up for it?
Also, I want to update. It is really weird right now. Out of 4 speedtest.net test I did tonight, 2 of them went up to 7Mbps (amazing), while 2 of them was up to only 1-2Mbps. I only have 200MB per month, so I can't go further on testing w/o knowing that it will likely to work good (7Mbps). I am really confused...
cswithxda said:
Hi Sorry, I should've asked you earlier. I did not understand the process. Is medianet any good in speed? And how do I *sign up for it?
Also, I want to update. It is really weird right now. Out of 4 speedtest.net test I did tonight, 2 of them went up to 7Mbps (amazing), while 2 of them was up to only 1-2Mbps. I only have 200MB per month, so I can't go further on testing w/o knowing that it will likely to work good (7Mbps). I am really confused...
Click to expand...
Click to collapse
Take a look at this thread
http://forum.xda-developers.com/showthread.php?t=1446373
It's just a loophole that you can take advantage of (unlimited non smartphone data plan)with most imported phone.
Sent from my iPad using Tapatalk
joshyth said:
Take a look at this thread
http://forum.xda-developers.com/showthread.php?t=1446373
It's just a loophole that you can take advantage of (unlimited non smartphone data plan)with most imported phone.
Sent from my iPad using Tapatalk
Click to expand...
Click to collapse
Thanks man.
Two issues I discovered through that thread. 1. it looks like some people get flagged, but it is not my biggest concern; 2. my biggest concern is the speed, as I'm not a heavy user of the mobile data, i get fast wifi at school and kinda fast wifi at home. So unlimited data is not my first priority. i do need, however, as fast as possible whenever I use the data to find information on the internet when on-the-go. Thanks for your help btw
Here is screenshot of some speed test i did when i just got my note 2.
As far as getting flagged, its nnot really a big problem, cause when they actually know what phone you are using, you will be put on the correct plan.
Sent from my GT-N7100 using Tapatalk 2
joshyth said:
Here is screenshot of some speed test i did when i just got my note 2.
As far as getting flagged, its nnot really a big problem, cause when they actually know what phone you are using, you will be put on the correct plan.
Sent from my GT-N7100 using Tapatalk 2
Click to expand...
Click to collapse
Thanks for the screenshot!
I guess I need to start calling att again. Just tell them that I want to switch to medianet because i have a dumbphone and here is the IMEI number?
Google for an Atrix IMEI.
Call AT&T, give it to them. Be specific and make sure they put you on a 4G HSPA+ plan (appropriate for an Atrix IMEI). This is required or you will get dumbphone (i.e. infuriatingly slow) speeds. The Atrix IMEI will allow AT&T's system to provision the proper plan (the Note 2 or any other imported phone's IMEI will not - it will force the slower plan).
Enjoy your fast data.
I had to do this with my GNEX. When I gave AT&T the real IMEI of the phone, the data was VERY slow. Like 300kbps slow. I googled a ton and discovered that they had put me on a regular 3g plan (not HSPA+) so my data was very slow. The GNEX I had was pre-Google Play and was imported from the UK, so it wasn't in their system at all as a HSPA+ capable phone/IMEI. After giving them a fake Atrix IMEI, (I created one and validated it online) my data now flies regardless of what unlocked phone my SIM is in. It's the best solution. My phone shows up as a flip phone online, so they don't even know/care what I'm using. I do pay $50 for 5gigs of data because I need legit tethering without faking browser agents, etc but oh well.
My N7100 on AT&T with the Atrix IMEI on my account flies. Like 8 mpbs, 6 average. Very fast.
http://gdgt.com/discuss/how-i-was-finally-provisioned-for-4g-on-my-atandt-galaxy-nexus-i8z/
Are you on the Unlimated Data Plan the older grandfathered plan?
If so your prob being throttled for using over 3GB or 5GB
OK, I've got one Net 10 AT&T compatible micro sim card, and one Straight Talk AT&T compatible micro sim card. Both sims are physically identical, have the tracfone logo and can use the Straight Talk auto refill programs. Net 10 is $50 a month and Straight Talk is $ 45 a month. Will a Nexus 4 work as well with either one, and if not, what are the differences/limitations ?
yes n4 will work on either one. the service is pretty much exactly the same, since they're both owned by tracfone. if you sign up for auto refill net 10 goes down to 45 a month also
Sent from my Nexus 4 using xda app-developers app
lowrider262 said:
yes n4 will work on either one. the service is pretty much exactly the same, since they're both owned by tracfone. if you sign up for auto refill net 10 goes down to 45 a month also
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
So a Net 10 enabled Nexus 4 will run off the same cell-towers as a Straight talk enabled Nexus 4--at the same location and time of day ? Or is Straight Talk slightly different (because I've heard nothing but high praise about Straight Talk from those who have their service) ??
TravisBean said:
So a Net 10 enabled Nexus 4 will run off the same cell-towers as a Straight talk enabled Nexus 4--at the same location and time of day ? Or is Straight Talk slightly different (because I've heard nothing but high praise about Straight Talk from those who have their service) ??
Click to expand...
Click to collapse
I have Straight Talk and they do have good coverage and speed (thanks to ATT) but I would dispute that they have good customer service. The times I have had to call them I have been on the phone for up to an hour on hold. And they have not been the friendliest people once I did get through (I might have to take some of the blame for that because after that wait I wasn't in the best mood :angel. Also, by the time ST adds their "fees" my $45 plan costs $49 dollars and change. I might have to give Net10 a look.
TravisBean said:
So a Net 10 enabled Nexus 4 will run off the same cell-towers as a Straight talk enabled Nexus 4--at the same location and time of day ? Or is Straight Talk slightly different (because I've heard nothing but high praise about Straight Talk from those who have their service) ??
Click to expand...
Click to collapse
yup. they're exactly the same
Sent from my Nexus 4 using xda app-developers app
lowrider262 said:
yup. they're exactly the same
Click to expand...
Click to collapse
Here is a review I read about data usage. Is this true ?
Straight Talk permanently throttles your data speed down to nothing if you ever use more than 2GB a month for data. Net10 does not throttle (so far). Net10 is better.
Straight Talk is $45 a month and Net10 is $50.
Sign up online at the Net10 website for 'auto refill' and they will only charge you $45 a month!
Net10 is the same price as straighttalk and gives better service on the same networks.
Click to expand...
Click to collapse
TravisBean said:
Here is a review I read about data usage. Is this true ?
Click to expand...
Click to collapse
Yes and no. ST and Net10 do not throttle. They use ATT network and they are the throttlers. Not sure if they would be different as I don't have Net10 and have not been throttled on ST.
I am on ST currently and am thinking of switching. The reasons are: 1) ST adds service charges if you use their auto refill that takes the total up to almost $50. and 2) ST service SUCKS! Just the other day I was trying to call them about an issue and sat on hold for 1 hour and 20 minutes. I finally hung up. That has happened the 5 times I have tried to contact them over the past few months.
I am currently trying out the Net10 (ATT) micro sim. I have been a little paranoid to use data but starting tomorrow I will be making this my daily driver phone instead of my vzw gnex. Where I work I don't get signal from Tmo so the $30/month plan is useless to me for 8-15 hours a day.
After getting the correct APN settings to use Net10 on the Nexus 4, I have not had any real issue with their service. I will let you know about any throttling through them when I use data next week.
APN Name: NET10
APN: wap.tracfone
MMSC: http://mmsc.cingular.com
MMS Proxy: 66.209.11.32
MMS Port: 80
If you go to their forums you will see nothing but data issues with their service and all they do is repeat certain sections from their TOS. Basically you have unlimited data to use to browse the internet from your phone's browser. If you do any type of streaming od audio/data that is against the rules. If you do anything that is considered P2P traffic that is against the rules. if you want to update your apps from the play store that is against the rules.
This is truly the only major issue you will find with any MVNO especially if they are on ATT or VZW network. Data is crack and we are the fiends. The only true crack pimps you have are Tmobile and Sprint.
I would love to go with Tmobile as I have been with them for 10 years when I lived down in Atlanta. Moving to DC area I switched to VZW. Tmobile coverage is their only real enemy besides building penetration.
TravisBean said:
Here is a review I read about data usage. Is this true ?
Click to expand...
Click to collapse
you'll get throttled exactly the same on st or net10 because they're not the ones doing the throttling, at&t is. from what I understand their tmo Sims are a little more leniant, only because tmo is more relaxed with their throttling policies.
Sent from my Nexus 4 using xda app-developers app
http://www.reddit.com/r/nexus4/comments/18wdok/net10_att_data_cap_set_to_15gb_effective_march_1st/
https://www.net10data.com/
I've seen this come up on several threads and I get chats about it all the time. I work for Consumer Data Support at AT&T. This is not an official AT&T statement, just trying to help out my fellow Nexus users. This will only apply if you have an actual AT&T account, not pre-paid service or third party service. When you get your N4, you need to have an AT&T microSIM that is either active or new. Any SIM that was used previously and taken off of an account is no good.
Call or chat in to AT&T and tell them you need to update your equipment. Give them the IMEI (dial *#06#) and the ICCID from your SIM if it's new. Your IMEI should come up as an LG E960. Tell them to update your data plan to HSPA+. If you're already on an android-based LTE or HSPA+ data plan then you're good to go on all this so far. Changing the data plan will not kick you off of a grandfathered data plan (ie unlimited data). Oh, and of courese, you will only get HSPA+ speeds if you are in the right coverage area.
The most important part is the next step, the reason everyone's getting crappy speeds is the APN. LG programed the default AT&T APN as wap.cingular, that's an old APN. Use the following settings and restart your phone. You should be all set.
Name: AT&T
APN: phone
Proxy:
Port:
Username:
Password:
Server:
MMSC: http://mmsc.mobile.att.net
MMS Proxy: proxy.mobile.att.net
MMS Port: 80
MCC: 310
MNC: 410
Authentication type:
APN type: default,supl,mms
APN protocol: IPv4
Bearer: Unspecified
*On another note, if you're trying the LTE hack, you will need to have an LTE data plan on your account. Which means you need an IMEI for an LTE phone (one that AT&T will recognize) on your account for them to add the LTE plan. Once you've got that use the same APN settings, but change the APN from 'phone' to 'pta'.
I'll be happy to answer any questions on this, however if you want AT&T policy info or to ***** about your service I'm going to tell you to go to the AT&T website or to call 611.
- Exlipse
Twitter - @ExlipseVII
Nexus 4 - Euroskank Jellybro - Trinity
Nexus S - Jellybro
Hey man...this kicks ass. I'm REALLY hoping this solves my odd network issues. I can surf the web and use Spotify/Pandora, among other things, all day no problem but Facebook rarely works (yet I get notifications...), I can't SEND email (yet I receive it...) and the speedtest app errors out after the ping test.
Can you get me that MMSC? PM...text message...whatever, I don't care. Hoping this would fix these couple issues and make my phone perfect!
thanks so much...i have like 5 apns and i will try this one.:good::good:
Thanks for posting this, it's appreciated! These settings have been floating around the forums though, with some slight differences. For example, the settings I'm currently using came from the "how to get 4g speeds on AT&T" thread in the general section. They're the same as what you posted except for these entries:
APN type: default,admin,fota,mms,supl,hipri
APN protocol: IPv4/IPv6
APN roaming protocol: IPv4/IPv6
Will the differences in these particular settings actually make any difference in the real world?
Oh, and the MMSC setting is: http://mmsc.mobile.att.net
Sent from my Nexus 4 using Tapatalk 2
Looking like it's still not working for me with those settings...ideas?
k_nivesout said:
They're the same as what you posted except for these entries:
APN type: default,admin,fota,mms,supl,hipri
APN protocol: IPv4/IPv6
APN roaming protocol: IPv4/IPv6
Will the differences in these particular settings actually make any difference in the real world?
Click to expand...
Click to collapse
I don't see the IPv6 making a difference unless you're using something that requires it. As far as the APN type, what I posted is what I've been using, I'm not really sure what function those other types imply.
Oh, and the MMSC setting is: ...
Click to expand...
Click to collapse
Yes! This is the MMSC address. Thanks!
I've been trying every combination available and the typical data I get is 3M down and 1M up. Occasionally can get up to 5m down. Coming from a Skyrocket that got 20+ this is a real bummer.
Is there any advantage to running the APN at "phone" versus "pta"? Doesn't seem to change the download.
Setting IPv4/IPv6 was what was causing my data to drop out when leaving WiFi. The phone would be in this constant loop of data on/off until I toggled airplane mode on and off. One I changed the settings to IPv4 only, I haven't had an issue in weeks.
Sent from my Nexus 4 using xda premium
Bombn said:
I've been trying every combination available and the typical data I get is 3M down and 1M up. Occasionally can get up to 5m down. Coming from a Skyrocket that got 20+ this is a real bummer.
Is there any advantage to running the APN at "phone" versus "pta"? Doesn't seem to change the download.
Click to expand...
Click to collapse
If you still have the LTE plan on your line, the PTA APN should work fine. I haven't personally tested it though. You can always change it to phone and test it out. The other settings are the same between the two.
gotzaDroid said:
Setting IPv4/IPv6 was what was causing my data to drop out when leaving WiFi. The phone would be in this constant loop of data on/off until I toggled airplane mode on and off. One I changed the settings to IPv4 only, I haven't had an issue in weeks.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I did have problems using IPv4/IPv6 as well, that was on StraightTalk. Not sure how it effects devices on AT&T, based on this though I would recommend keeping it on straight IPv4 unless 6 is needed.
Exlipse said:
Call or chat in to AT&T and tell them you need to update your equipment. Give them the IMEI (dial *#06#) and the ICCID from your SIM if it's new. Your IMEI should come up as an LG E960. Tell them to update your data plan to HSPA+. If you're already on an android-based LTE or HSPA+ data plan then you're good to go on all this so far. Changing the data plan will not kick you off of a grandfathered data plan (ie unlimited data). Oh, and of courese, you will only get HSPA+ speeds if you are in the right coverage area.
Click to expand...
Click to collapse
That doesn't quite work. I'm on a shared data plan (unlimited everything), but AT&T will not (or cannot) upgrade the data plan for 4G unless you have an IMEI number of a phone they recognize as 4G capable.
After I got my phone I went into an AT&T store to get a new micro sim card and activate the phone on the network. When I got home I noticed my download speeds were only 0.01Mbps!!!! Did some research and found the APN was for a 2G phone. I created new APN configurations for both "phone" and "pta" with all the proper settings. I can now see a gray H above the signal bars, but download speeds are still below 3M because the data plan is throttling me to 3G speeds.
I called twice to AT&T's call center and went back to the AT&T retail store to ask them to update my plan to HSPA+, but every time I give my Nexus 4 IMEI number, they say they cannot change the plan to say Smartphone for 4G... all they can give me is a smartphone data plan for 3G. AT&T's database for IMEI numbers does NOT recognize a Nexus 4 as 4G capable so their system will not allow reps to change a customer's plan to 4G. I've reported this to Google support and they are checking into it.
Kinda sad to think all these Nexus 4 customers getting a great phone, but then having poor data speeds when using AT&T. Even the need to create new APNs is impossible for most people... how would a normal person even know to do that? So they are using a fantastic phone, but with a wap APN and 2G speeds! How stupid is that?
If you work for AT&T, can you explain how to get AT&T to recognize that a Nexus 4 is a 4G phone and allow setup and configurations to support the phone properly on a HSPA data plan?
Bombn said:
I've been trying every combination available and the typical data I get is 3M down and 1M up. Occasionally can get up to 5m down. Coming from a Skyrocket that got 20+ this is a real bummer.
Is there any advantage to running the APN at "phone" versus "pta"? Doesn't seem to change the download.
Click to expand...
Click to collapse
If your previous phone was a skyrocket(LTE capable device), I'm assuming your plan is provisioned for 4g. You do realize you wont get the same speeds with the N4 vs skyrocket no matter what settings you try.
---------- Post added at 10:47 AM ---------- Previous post was at 10:40 AM ----------
Rmac2 said:
That doesn't quite work. I'm on a shared data plan (unlimited everything), but AT&T will not (or cannot) upgrade the data plan for 4G unless you have an IMEI number of a phone they recognize as 4G capable.
After I got my phone I went into an AT&T store to get a new micro sim card and activate the phone on the network. When I got home I noticed my download speeds were only 0.01Mbps!!!! Did some research and found the APN was for a 2G phone. I created new APN configurations for both "phone" and "pta" with all the proper settings. I can now see a gray H above the signal bars, but download speeds are still below 3M because the data plan is throttling me to 3G speeds.
I called twice to AT&T's call center and went back to the AT&T retail store to ask them to update my plan to HSPA+, but every time I give my Nexus 4 IMEI number, they say they cannot change the plan to say Smartphone for 4G... all they can give me is a smartphone data plan for 3G. AT&T's database for IMEI numbers does NOT recognize a Nexus 4 as 4G capable so their system will not allow reps to change a customer's plan to 4G. I've reported this to Google support and they are checking into it.
Kinda sad to think all these Nexus 4 customers getting a great phone, but then having poor data speeds when using AT&T. Even the need to create new APNs is impossible for most people... how would a normal person even know to do that? So they are using a fantastic phone, but with a wap APN and 2G speeds! How stupid is that?
If you work for AT&T, can you explain how to get AT&T to recognize that a Nexus 4 is a 4G phone and allow setup and configurations to support the phone properly on a HSPA data plan?
Click to expand...
Click to collapse
I'm on the DataPro plan with my N4. If they can't switch your plan to an appropriate HSPA+ here's what you can do;
Walk into an ATT store or Best Buy(BB) and grab the IMEI number from one of their 4g capable phones(demo unit). Call them back with that IMEI and they can switch it.
Rmac2 said:
That doesn't quite work. I'm on a shared data plan (unlimited everything), but AT&T will not (or cannot) upgrade the data plan for 4G unless you have an IMEI number of a phone they recognize as 4G capable.
Click to expand...
Click to collapse
Right, the IMEI must be recognized by the system as HSPA+ / LTE / Etc to get the right plan.
I can now see a gray H above the signal bars, but download speeds are still below 3M because the data plan is throttling me to 3G speeds.
Click to expand...
Click to collapse
The H data tag is for HSDPA, it's still 3G just better, but not quite HSPA+. I usually have H, and the phone will cycle between H and H+ depending on what I'm doing.
I called twice to AT&T's call center and went back to the AT&T retail store to ask them to update my plan to HSPA+, but every time I give my Nexus 4 IMEI number, they say they cannot change the plan to say Smartphone for 4G... all they can give me is a smartphone data plan for 3G. AT&T's database for IMEI numbers does NOT recognize a Nexus 4 as 4G capable so their system will not allow reps to change a customer's plan to 4G. I've reported this to Google support and they are checking into it.
Kinda sad to think all these Nexus 4 customers getting a great phone, but then having poor data speeds when using AT&T. Even the need to create new APNs is impossible for most people... how would a normal person even know to do that? So they are using a fantastic phone, but with a wap APN and 2G speeds! How stupid is that?
If you work for AT&T, can you explain how to get AT&T to recognize that a Nexus 4 is a 4G phone and allow setup and configurations to support the phone properly on a HSPA data plan?
Click to expand...
Click to collapse
This is odd, how long ago did you try contacting us? Back in Dec when the N4 came out, we did not have the IMEIs, so this would definitely happen. LG has since sent us the IMEI range though, so all of the N4's should come up as LG E960s and have the right data plan. If you're on a Mobile Share account, then as long as the phone is listed as 4G you're all set. Try chatting in via the website and request to talk to someone in CDS, the data support team is your best shot at fixing something like this.
eep2378 said:
I'm on the DataPro plan with my N4. If they can't switch your plan to an appropriate HSPA+ here's what you can do;
Walk into an ATT store or Best Buy(BB) and grab the IMEI number from one of their 4g capable phones(demo unit). Call them back with that IMEI and they can switch it.
Click to expand...
Click to collapse
I'm aware of that "hack" and even mentioned it to call rep, but they said it was illegal to do it. I also had a heated discussion with an AT&T supervisor over the issue... even though I'm paying for 4G speeds and have a phone they didn't need to subsidize I still can't get them to accurately update their N4 records nor just change a data plan setting in their system to allow me to use what I'm paying for... extremely frustrating!
Google and LG really should take some responsibility for resolving the problem since they are selling the phone.
eep2378 said:
Walk into an ATT store or Best Buy(BB) and grab the IMEI number from one of their 4g capable phones(demo unit). Call them back with that IMEI and they can switch it.
Click to expand...
Click to collapse
This will definitely work. I certainly didn't tell anyone to do this though =D
Exlipse said:
The H data tag is for HSDPA, it's still 3G just better, but not quite HSPA+. I usually have H, and the phone will cycle between H and H+ depending on what I'm doing.
This is odd, how long ago did you try contacting us? Back in Dec when the N4 came out, we did not have the IMEIs, so this would definitely happen. LG has since sent us the IMEI range though, so all of the N4's should come up as LG E960s and have the right data plan. If you're on a Mobile Share account, then as long as the phone is listed as 4G you're all set. Try chatting in via the website and request to talk to someone in CDS, the data support team is your best shot at fixing something like this.
Click to expand...
Click to collapse
Does your H stay gray or turn blue like the bars? I'm assuming the gray means HSPA is available, but blue means it's actively using 4G.
I contacted AT&T yesterday... got the N4 on Thursday two days ago. The phone does show as LG E960 on my account online, but my data plan just shows "Smartphone", not "Smartphone for 4G" like my son's One X+. Both my son's phone and daughter's iPhone 5 can pull data down at 5M each while mine is lucky to get 3M... all in the same location in our home.
We're on a Mobile Share plan... and I asked both the tech and supervisor if I could be sent to higher level support... no can do they said... told me I need an IMEI number for a 4G phone to change the data plan. Will a rep just send me to CDS by just me asking?
Bottom line is something is STILL not set up properly within AT&T for N4 customers. Why was there only one APN for the phone and it was wap 2G? Why can't someone configure my data plan for a 4G phone without me tricking them with false IMEI numbers? These are things your average customer will never even know to do.
Rmac2 said:
I'm aware of that "hack" and even mentioned it to call rep, but they said it was illegal to do it. I also had a heated discussion with an AT&T supervisor over the issue... even though I'm paying for 4G speeds and have a phone they didn't need to subsidize I still can't get them to accurately update their N4 records nor just change a data plan setting in their system to allow me to use what I'm paying for... extremely frustrating!
Google and LG really should take some responsibility for resolving the problem since they are selling the phone.
Click to expand...
Click to collapse
Well, I would call back and speak to someone else. I'm using the IMEI number from my SGS2(i777) without any issue.
Rmac2 said:
Does your H stay gray or turn blue like the bars? I'm assuming the gray means HSPA is available, but blue means it's actively using 4G.
Click to expand...
Click to collapse
The data tag does not turn colors, it will still be grey on H+ as well.
I contacted AT&T yesterday... got the N4 on Thursday two days ago. The phone does show as LG E960 on my account online, but my data plan just shows "Smartphone", not "Smartphone for 4G" like my son's One X+. Both my son's phone and daughter's iPhone 5 can pull data down at 5M each while mine is lucky to get 3M... all in the same location in our home.
We're on a Mobile Share plan...
Click to expand...
Click to collapse
Those are both LTE phones, the mobile share plans have less complicated codes. The only two options are LTE and everything else, if you are on the 'smartphone' plan then it should be right. 3mbps down is low, but it's still an 'acceptable' HSPA+ speed.
and I asked both the tech and supervisor if I could be sent to higher level support... no can do they said... told me I need an IMEI number for a 4G phone to change the data plan. Will a rep just send me to CDS by just me asking?
Bottom line is something is STILL not set up properly within AT&T for N4 customers. Why was there only one APN for the phone and it was wap 2G? Why can't someone configure my data plan for a 4G phone without me tricking them with false IMEI numbers? These are things your average customer will never even know to do.
Click to expand...
Click to collapse
Yea, if you ask to transfer they should sent you over. The only time transferring becomes a problem is if you have a company / school discount code on your account. Don't ask me why it matters, something to do with the agreement I imagine. But, it limits transfer options. The APN that LG defaulted to is still in use and works, you can pull 3G on it.. it just doesn't work as well as phone. Like I said in the OP, I have no idea why they used that one. Every N4 chat I've had though, my customer has reported better speeds immediately after switching to the phone APN.
Rmac2 said:
Does your H stay gray or turn blue like the bars? I'm assuming the gray means HSPA is available, but blue means it's actively using 4G.
I contacted AT&T yesterday... got the N4 on Thursday two days ago. The phone does show as LG E960 on my account online, but my data plan just shows "Smartphone", not "Smartphone for 4G" like my son's One X+. Both my son's phone and daughter's iPhone 5 can pull data down at 5M each while mine is lucky to get 3M... all in the same location in our home.
We're on a Mobile Share plan... and I asked both the tech and supervisor if I could be sent to higher level support... no can do they said... told me I need an IMEI number for a 4G phone to change the data plan. Will a rep just send me to CDS by just me asking?
Bottom line is something is STILL not set up properly within AT&T for N4 customers. Why was there only one APN for the phone and it was wap 2G? Why can't someone configure my data plan for a 4G phone without me tricking them with false IMEI numbers? These are things your average customer will never even know to do.
Click to expand...
Click to collapse
To your last question, the answer is simple. Because you didn't buy the phone from ATT and sign another 2 year contract, they could give a crap about wasting energy to properly resolve your issue.
I went through something similar when I first got my N4. A supervisor basically told me, "because the phone wasn't built for their network(didn't buy from them), they could not guarantee results regarding data". WHAT?? I simply told them, it has absolutely nothing to do with whether the phone was "built" for your network, it accepts the SAME bands, as YOUR NETWORK, end of story!!
and domiogy
Exlipse said:
Those are both LTE phones, the mobile share plans have less complicated codes. The only two options are LTE and everything else, if you are on the 'smartphone' plan then it should be right. 3mbps down is low, but it's still an 'acceptable' HSPA+ speed.
Yea, if you ask to transfer they should sent you over. The only time transferring becomes a problem is if you have a company / school discount code on your account. Don't ask me why it matters, something to do with the agreement I imagine. But, it limits transfer options. The APN that LG defaulted to is still in use and works, you can pull 3G on it.. it just doesn't work as well as phone. Like I said in the OP, I have no idea why they used that one. Every N4 chat I've had though, my customer has reported better speeds immediately after switching to the phone APN.
Click to expand...
Click to collapse
Thanks! I've gotten more information from you than several calls and visits to AT&T. Oddly, I just did a speed test and now I'm getting 5M downloads (matching the One X+ and iPhone 5) so maybe a APN change finally is working for me. I'm using the "phone" settings. I'll be satisfied with these speeds, but it still doesn't resolve a bigger problem that other N4 newbies will experience. I had to create the APN myself... and even knew to check these forums for help... something most customers will never do so they will be stuck with poor data performance on a great phone.
got the google edition in the mail today and set up the PTA apn to try to get LTE on it...
out of the box i got no data at all and the PTA apn doesnt work either.
im stuck usning the old cingular WAP for H+ on it ... called att AND google at the same time and ATT is sayng they cant guarantee i will get LTE since its not an ATT branded phone. Google is saying it should work and told ATT they are full of **** essentially..
any help?
man, if it were me I would call att and ask for a level 2 tech, it is brand new with no LTE data, they will hook you up.
The first level people at att read basic answers out of a manual in front of them.
PTA should have worked, is it this one you entered?
Name: ATT PTA
APN: pta
MMSC: http://mmsc.mobile.att.net
MMS Proxy: proxy.mobile.att.net
MMS port: 80
MCC: 310
MNC: 410
Auth: none
APN type: default,mms,supl,hipri
Caught them doing it numerous times.
Ax says good luck.
Sounds like they didn't give you the lte data plan.... Try the phone APN should give you lte also. WAP won't give you lte
Sent from my SGH-I337 using Tapatalk 2
helix031 said:
got the google edition in the mail today and set up the PTA apn to try to get LTE on it...
out of the box i got no data at all and the PTA apn doesnt work either.
im stuck usning the old cingular WAP for H+ on it ... called att AND google at the same time and ATT is sayng they cant guarantee i will get LTE since its not an ATT branded phone. Google is saying it should work and told ATT they are full of **** essentially..
any help?
Click to expand...
Click to collapse
I'm having the same issue, ATT is saying LTE is not supported on this device. You have any further luck?
---------- Post added at 12:48 PM ---------- Previous post was at 12:26 PM ----------
readonlyaccess said:
I'm having the same issue, ATT is saying LTE is not supported on this device. You have any further luck?
Click to expand...
Click to collapse
Found this - http://forums.androidcentral.com/samsung-galaxy-s4-google-edition/295920-t-lte.html
AT&T is still refusing to change my IMEI from unknown to LTE b/c it is unlocked and they don't allow unlocked devices on their LTE network....
readonlyaccess said:
I'm having the same issue, ATT is saying LTE is not supported on this device. You have any further luck?
---------- Post added at 12:48 PM ---------- Previous post was at 12:26 PM ----------
Found this - http://forums.androidcentral.com/samsung-galaxy-s4-google-edition/295920-t-lte.html
AT&T is still refusing to change my IMEI from unknown to LTE b/c it is unlocked and they don't allow unlocked devices on their LTE network....
Click to expand...
Click to collapse
yes, kind of... i have another thread about this going on in the 9505 section
http://forum.xda-developers.com/private.php?do=showpm&pmid=11896914
basically i had 1 issue...
i didnt have an LTE plan... I came from an international GS2 using an old Grandfathered data plan from the early 2000's for 30 a month.
end of last year, in fear of losing all the iphone users, they created an unlimited LTE plan for 30 a month to keep the iphone5 converts onboard
this plan is supposed to be the same as my old one, but with LTE speeds..
called and they swapped it... i now get data on the Phone APN.... but H+ only... no LTE
i got some improvement, not complete.
they also submitted a case with my IMEI to see if they can cover it, which might give me LTE access... however too many people i know have the international 9505 who just dropped in a sim and got LTE that this shouldnt be an issue
helix031 said:
yes, kind of... i have another thread about this going on in the 9505 section
http://forum.xda-developers.com/private.php?do=showpm&pmid=11896914
basically i had 1 issue...
i didnt have an LTE plan... I came from an international GS2 using an old Grandfathered data plan from the early 2000's for 30 a month.
end of last year, in fear of losing all the iphone users, they created an unlimited LTE plan for 30 a month to keep the iphone5 converts onboard
this plan is supposed to be the same as my old one, but with LTE speeds..
called and they swapped it... i now get data on the Phone APN.... but H+ only... no LTE
i got some improvement, not complete.
they also submitted a case with my IMEI to see if they can cover it, which might give me LTE access... however too many people i know have the international 9505 who just dropped in a sim and got LTE that this shouldnt be an issue
Click to expand...
Click to collapse
This is the same problem i'm having, but no one is offering to open a case to see if they can cover it.
I noticed the preferred network mode option isn't there. Wonder if that might be it and the *#*# code for it might let me choose...
Any one know what it might be ?
Sent from my GT-I9505G using xda app-developers app
went by att store and the guy there said it happens all the time with devices from south america (im in miami)
went to the back, grabbed an IMEI off a boxes device. applied that to my account... BAM ... LTE
So what happens to the person who buys that phone that he snagged the IMEI from? and they activate it? This is not good.
TheAxman said:
So what happens to the person who buys that phone that he snagged the IMEI from? and they activate it? This is not good.
Click to expand...
Click to collapse
lol not my problem...
apparantly they do it all the time with alot of tablets and phones coming in from south america..
But it will throw a red flag on your device, in other words, as soon as the network see's 2 IMEI show up, they lock both devices.
Oh well, just asking, no biggie.
TheAxman said:
But it will throw a red flag on your device, in other words, as soon as the network see's 2 IMEI show up, they lock both devices.
Oh well, just asking, no biggie.
Click to expand...
Click to collapse
i got the guys card if anything... i can always go back..
they said they do it all the time.. i assume they send back the devices or something... not sure.
helix031 said:
I noticed the preferred network mode option isn't there. Wonder if that might be it and the *#*# code for it might let me choose...
Any one know what it might be ?
Sent from my GT-I9505G using xda app-developers app
Click to expand...
Click to collapse
I have an ATT S4 that is Stock ROM but I have Rooted and placed Custom Recovery on it. When I use phone code *#*#4636#*#* Under Device Options I show I am on "WCDMA preferred" and I can use pull down screen to get several other Options but it will not let me change to anything else. Now I am in an Area that does has 4g not LTE but I was in area recently that had LTE but my phone never showed I was getting LTE. Now this may not relate to the OP but thought I would pass on some info.
I have the same problem but no luck with AT&T support nor Google. Google offer to send me a replacement but don't have confident that it will work since the Google Play version of S4 IMEI number doesn't seem to pass onto AT&T :crying:
I'm having an odd problem. I used to always get LTE on my phone but the last couple days I'm only getting H. Whats going on?
I figured by now Verizon had more experience with the op6t on their Network, wrong! After 9 calls into tech support and 4 trips to the store we managed to get data, and calls working but messages are a different story. I can send messages and MMS but cannot receive either. Does any one experience something similar and got it to work?
FYI my op6t was purchased from T-Mobile but it's fully unlocked and converted. Running beta 16
I suspect their... Ahem... Malwares are required. Verizon use certain apps like omadm.apk for instance. They wants 100% control of the network services. I am confused now that the same thing also have happened to certain Nexus 6 Shamu users a few years back, and I thought they would have fixed it by now.
Verizon isn't as top on the network game as they'd led you to believe, and both non-Verizon Nexus 6 and T-Mobile OnePlus 6T have proven that to be their Achilles heel.
Did you also check Verizon APN? There are a few and it's definitely headache-inducing. Verify that with the official Verizon APN lists you can find by googling around. I can link the APN if you want.
Sent from my OnePlus 6T using Tapatalk
Dr. Mario said:
I suspect their... Ahem... Malwares are required. Verizon use certain apps like omadm.apk for instance. They wants 100% control of the network services. I am confused now that the same thing also have happened to certain Nexus 6 Shamu users a few years back, and I thought they would have fixed it by now.
Verizon isn't as top on the network game as they'd led you to believe, and both non-Verizon Nexus 6 and T-Mobile OnePlus 6T have proven that to be their Achilles heel.
Did you also check Verizon APN? There are a few and it's definitely headache-inducing. Verify that with the official Verizon APN lists you can find by googling around. I can link the APN if you want.
Click to expand...
Click to collapse
Totally forgot about the apn ? will definitely do, thanks!
Dr8ven said:
Totally forgot about the apn ? will definitely do, thanks!
Click to expand...
Click to collapse
you need cdma-less provisioning in order to get sms/mms retrieve. they should be able to do that for you on chat.
Right... That's why.
Sent from my OnePlus 6T using Tapatalk
aer0zer0 said:
you need cdma-less provisioning in order to get sms/mms retrieve. they should be able to do that for you on chat.
Click to expand...
Click to collapse
The cdma-less feature was already added to my account. I ended up calling tech support once more since I could not edit my apn (greyed out) ? they had me go to the store and activate my sim on a dummy phone to get all the features and then pop it onto this phone... That didn't work ? . I did try using Verizon messages and ran into the same issue..
Dr8ven said:
The cdma-less feature was already added to my account. I ended up calling tech support once more since I could not edit my apn (greyed out) ? they had me go to the store and activate my sim on a dummy phone to get all the features and then pop it onto this phone... That didn't work ? . I did try using Verizon messages and ran into the same issue..
Click to expand...
Click to collapse
You don't need any Verizon apps or configure apn. You need to talk to level 2 tech support. They need to classify line as cdma less (LTE only) . When I finally got ahold of a level two tech, he had fixed right away. Just a heads up, since there's no cdma, texting and, obviously, calls are unreliable and downright terrible in poor signal areas. I'm seriously considering moving on to something else just for this reason.
Handy article:
https://www.androidauthority.com/verizon-oneplus-6t-how-to-922365/
I think the key is the network and billing accounts have to be synced....
ffejy462 said:
You don't need any Verizon apps or configure apn. You need to talk to level 2 tech support. They need to classify line as cdma less (LTE only) . When I finally got ahold of a level two tech, he had fixed right away. Just a heads up, since there's no cdma, texting and, obviously, calls are unreliable and downright terrible in poor signal areas. I'm seriously considering moving on to something else just for this reason.
Handy article:
https://www.androidauthority.com/verizon-oneplus-6t-how-to-922365/
I think the key is the network and billing accounts have to be synced....
Click to expand...
Click to collapse
Maybe it's just me but man they have no clue at Verizon ... I like how I told them I called before and I need to get back to level 2 tech support and his response was let me see if I can help you before I transfer you any further? once I got past that guy and talk to level 2 tech support I told them about network and billing accounts need to be synced and all they wanna do is basically ignore me and go through their protocol of trying to help me. I will keep trying though, thanks!
Dr8ven said:
Maybe it's just me but man they have no clue at Verizon ... I like how I told them I called before and I need to get back to level 2 tech support and his response was let me see if I can help you before I transfer you any further? once I got past that guy and talk to level 2 tech support I told them about network and billing accounts need to be synced and all they wanna do is basically ignore me and go through their protocol of trying to help me. I will keep trying though, thanks!
Click to expand...
Click to collapse
Yeah. My experience was the same. Remain patient and make them fix it properly. Don't bother with the store unless you like wasting time. I used the chat function on their website and sent them that link. Total bs time was around a half hour.
Forget the store, CSRs are basically clueless about literally everything. I'd try Verizon's Tweet account, Facebook account and finally their live chat function on their website. You will have even better shot at it over there.
(My opinion is that some carriers may have intentionally made their representative agents ignorant - I wouldn't say dumb - or shoot in the dark, just so they can "provide the best customer experience" which usually means they can stab your back and presumably their employees without you guys knowing what's coming. Refusing to help is not going to help Verizon and AT&T in the long run. Oh yeah, and I am rather unhappy about how Verizon handle customers' rights, like permanently locking the phone down which is technically illegal.)
Sent from my OnePlus 6T using Tapatalk