Just wondering if anyone else has had the same issue ...
After having my S4 for a few months I suddenly lost all sound in calls. After resetting to stock, factory wipe, WCDMA only, noise reduction off etc. I sent it back to Samsung for repair. Two weeks later I got the phone back and it worked for 1 call before failing again. Now they say I have to send it in for repair again.
Apparently phones have to be sent back 3 times before they will replace them.
I'm wondering how common this issue is and if Samsung actually managed to repair it for anyone.
HI,
I have a Galaxy S4 GT9505. I started facing a problem with the in-call audio today. When I can someone they cannot hear me and I cannot hear the m either. There is no ringing sound either. There is no sound even if I turn on the speaker. The earpiece and mic are working with other VoIP applications like Viber / Skype and Tango etc. Here is a list of things which I have done to resolve the issue but nothing seems to work so far:
1: Rebooting the phone
2. Rebooting by pulling the battery and simcard out and putting them again.
3. Factory Resetting the phone and wiping all data.
4. Pulling the battery out for 5 mins or so and putting it again in solved the problem for one or two calls but the problem again started soon after that.
I am running android 4.3 which i recently updated a month ago from stock 4.2.2. I havent tried flashing the phone or rooting it since I am not a big tech-geek but I really doubt it would work as some other posts have found it useless.
It is definately a software issue and I cant find any place which comes up with a specific solution to this problem. My gs4 is completely unlocked and I do not have a warranty claim since the phone was bought in another country,
Itll be really helpful if you guys can help me with this as the technicians here in Australia are a real ripoff when it comes to phone repairs.
Any help will be appreciated .
Thanks
affanabid said:
HI,
I have a Galaxy S4 GT9505. I started facing a problem with the in-call audio today. When I can someone they cannot hear me and I cannot hear the m either. There is no ringing sound either. There is no sound even if I turn on the speaker. The earpiece and mic are working with other VoIP applications like Viber / Skype and Tango etc. Here is a list of things which I have done to resolve the issue but nothing seems to work so far:
1: Rebooting the phone
2. Rebooting by pulling the battery and simcard out and putting them again.
3. Factory Resetting the phone and wiping all data.
4. Pulling the battery out for 5 mins or so and putting it again in solved the problem for one or two calls but the problem again started soon after that.
I am running android 4.3 which i recently updated a month ago from stock 4.2.2. I havent tried flashing the phone or rooting it since I am not a big tech-geek but I really doubt it would work as some other posts have found it useless.
It is definately a software issue and I cant find any place which comes up with a specific solution to this problem. My gs4 is completely unlocked and I do not have a warranty claim since the phone was bought in another country,
Itll be really helpful if you guys can help me with this as the technicians here in Australia are a real ripoff when it comes to phone repairs.
Any help will be appreciated .
Thanks
Click to expand...
Click to collapse
Mind dialing *#1234# and write it down here
Repulsa said:
Mind dialing *#1234# and write it down here
Click to expand...
Click to collapse
Here you go:
AP : I9505XXUEMK9
CP : I9505XXUEMK9
CSC : I9505VAUEMK1
affanabid said:
Here you go:
AP : I9505XXUEMK9
CP : I9505XXUEMK9
CSC : I9505VAUEMK1
Click to expand...
Click to collapse
Download/Extract This file ,Then Flash the file with Odin 3.04 or 3.09 , then open extracted file ".tar.(md5)" as PHONE/CP and Flash away. IF the problem still persist Download the stock 4.3 rom base from your Country from here and Follow the tutorial from here "Dont forget to do a backup" Goodluck.
Repulsa said:
Download/Extract This file ,Then Flash the file with Odin 3.04 or 3.09 , then open extracted file ".tar.(md5)" as PHONE/CP and Flash away. IF the problem still persist Download the stock 4.3 rom base from your Country from here and Follow the tutorial from here "Dont forget to do a backup" Goodluck.
Click to expand...
Click to collapse
Both methods not working
Did you flash (custom) kernel recently?
Dear OP,
I had this with my S4 it went to the menders 3 times, each time they factory reset it and flashed latest and sent it back working.
(I had obviously already done this myself)
Then it would go again. After the third time enough was enough and I escalated it and the replaced it with a new handset and no more problems. I think this is a hardware issue and you're gonna have to get a replacement.
Search XDA for mine and others threads or go to O2 Community where there are a couple of others stories (mine included)
Cheers,
GG
Hello .. i have an S4 with almost the same problem .. incall sound is like an radio interference very strong ... about 90% and in the background i can hear the call only 10 % so its unuseable. I also want to specify this is only manifested on headphones handsfree (tryied many kinds same result), bluetooth works fine, voip / skype also.
The thing is i never made gsm calls (with headphones) between the firmare updates to be shure if it comes from the firmware
i9505
4.4.2
bb i9505xxugng8
unrooted
So from my experience i'm guessing the audio chip is almost at the end of life, so if that is true dont think any software sollution will fix this.
But if anyone has an idea, that would help.
Thanks in advance.
I had the same problem - no in-call audio, everything else working fine. GT-I9505 running 4.4.2. If I restarted the phone then in-call audio would work for a while, then stop again. It was getting to the stage where I couldn't rely on it working for more than half an hour. I searched the web and found lots of non-functional suggestions, I tried lots of things and this is what I ended up with:
1. I deleted the call logs. It didn't seem to help, but it may be relevant if the next steps don't work for you.
2. I restarted in Safe Mode. Even after about 3 hours I still had in-call audio, so it looks to be a software problem.
3. I then restarted in normal mode and after about 18 hours I still have in-call audio working. Not sure how long it will last, but it's a huge step forward for me.
Hope this works for you.
SOLUTION: Samsung Galaxy S4 I337 no audio sound during phone call.
SOLUTION: Samsung Galaxy S4 I337 no audio sound during phone call.
For me it was a bad SIM Card Reader or Module IF. But it could be a bad SIM card so try a new SIM before doing this repair or at least take it out and in.
My Service Repair Statement said it replaced two things:
Part Number Description
GH59-13279A Unit-SIM SD SOCKET; SGH-I377, 10-0013-0278
GH59-13111A MODULE-IF SUB FPCB(SGH-I337);SGH-I337,10
Called 800-726-7864 told them what the symptoms were and that the support line said it was the SIM Card Reader and they gave me a quote of $70.36 and seemed confident that the phone would be fixed. Sent to Samsung Repair Facility in Texas, total cost $70.36, and was without it for 9 days. It’s been working for 2 weeks now with no problems.
First I took it to an AT&T Service Center and all they really did was try a new SIM Card, next called Samsung Service 888-987-4357 and went thru a series of tests and they said it was a bad SIM card reader and gave me the repair center number.
Symptoms:
No audio / sound during a phone call on either side (caller or receiver)
Call connects everything is working, just no sound.
Sound for all other functions and apps works (music, voice recording, video audio).
You can tell it is going to happen when you make a call and you don’t hear any ringing just a click sound then nothing. If you hear ringing then the call will work.
Rebooting usual works for a call or two. Messing with some settings may get it to work for a period of time. But for me none of any of the other suggested fixes worked except rebooting and turning airplane mode on and off but it only fixed it for awhile.
I have used the phone for 1.5 years and never had a single hardware problem, didn’t have it heavily loaded (RAM or Memory). It just started one day out of the blue and drove me crazy.
affanabid said:
HI,
I have a Galaxy S4 GT9505. I started facing a problem with the in-call audio today. When I can someone they cannot hear me and I cannot hear the m either. There is no ringing sound either. There is no sound even if I turn on the speaker. The earpiece and mic are working with other VoIP applications like Viber / Skype and Tango etc. Here is a list of things which I have done to resolve the issue but nothing seems to work so far:
1: Rebooting the phone
2. Rebooting by pulling the battery and simcard out and putting them again.
3. Factory Resetting the phone and wiping all data.
4. Pulling the battery out for 5 mins or so and putting it again in solved the problem for one or two calls but the problem again started soon after that.
I am running android 4.3 which i recently updated a month ago from stock 4.2.2. I havent tried flashing the phone or rooting it since I am not a big tech-geek but I really doubt it would work as some other posts have found it useless.
It is definately a software issue and I cant find any place which comes up with a specific solution to this problem. My gs4 is completely unlocked and I do not have a warranty claim since the phone was bought in another country,
Itll be really helpful if you guys can help me with this as the technicians here in Australia are a real ripoff when it comes to phone repairs.
Any help will be appreciated .
Thanks
Click to expand...
Click to collapse
NO voice During call
hi guys
i have a problem with my s4 9505, i cant hear voice during network but i can hear voice on whatsapp/skype.
I have tried rebooting, even i switched to previous OS 4.4.2 , but in vain.
please suggest some solution
i have 3 log cats of this issue
https://mega.co.nz/#!xtMwHLrb!AaYC99...VomCwGvCKuP9Q0
https://mega.co.nz/#!s0txRIAb!xJ4Ws4...ABUR3l0tI8Fg2E
https://mega.co.nz/#!Q08Qlb7L!AULugi...NtPTOdMuapjT4k
rpsdguy said:
SOLUTION: Samsung Galaxy S4 I337 no audio sound during phone call.
For me it was a bad SIM Card Reader or Module IF. But it could be a bad SIM card so try a new SIM before doing this repair or at least take it out and in.
My Service Repair Statement said it replaced two things:
Part Number Description
GH59-13279A Unit-SIM SD SOCKET; SGH-I377, 10-0013-0278
GH59-13111A MODULE-IF SUB FPCB(SGH-I337);SGH-I337,10
Called 800-726-7864 told them what the symptoms were and that the support line said it was the SIM Card Reader and they gave me a quote of $70.36 and seemed confident that the phone would be fixed. Sent to Samsung Repair Facility in Texas, total cost $70.36, and was without it for 9 days. It’s been working for 2 weeks now with no problems.
First I took it to an AT&T Service Center and all they really did was try a new SIM Card, next called Samsung Service 888-987-4357 and went thru a series of tests and they said it was a bad SIM card reader and gave me the repair center number.
Symptoms:
No audio / sound during a phone call on either side (caller or receiver)
Call connects everything is working, just no sound.
Sound for all other functions and apps works (music, voice recording, video audio).
You can tell it is going to happen when you make a call and you don’t hear any ringing just a click sound then nothing. If you hear ringing then the call will work.
Rebooting usual works for a call or two. Messing with some settings may get it to work for a period of time. But for me none of any of the other suggested fixes worked except rebooting and turning airplane mode on and off but it only fixed it for awhile.
I have used the phone for 1.5 years and never had a single hardware problem, didn’t have it heavily loaded (RAM or Memory). It just started one day out of the blue and drove me crazy.
Click to expand...
Click to collapse
Same for me, it was the sim card not seated properly.
Same Issue to me
See, i got a similar problem, when i make a phone call sometimes it works and sometimes the phone loses the sound. after a reboot the problem seem to be gone during a brief moment, then it lose sound again. I've tried all kind of software solutions and get some conclusions after reading a lot of posts.
First: Is a hardware issue. Is related to the sim card reader and the charging port.
I've started experiencing the Cannot detect your simcard problem and fix it with a piece of foam,(it actually works great). The sim card problem was hiding the sound issue because it constantly reboots the phone, 2-3 times a day, and even if it loses the sound i didn't realize because i have to restart because of the annoying pop up.
I'm on CM13 now, and was working great for a day or two. then it starts losing sound again, first was call audio only, then even when the phone try to make the unlock sound it freezes, get in an unresponsive state. When i hit the phone softly he makes the unlock sound and starts working really good. Then Ii think, let's try that when it loses sound anywhere else. Try to play a song and the phone freezes and no sound is coming from the speaker, little hit and starts playing. Try to call and freezes or start the call without sound, little hit and works great again. So…i started to wonder what if is the same sim card issue, a faulty connector, that make perfect sense to me. So given the fact that I cannot aquire replacements and the fact that i’m reallyyy cheap, i will try to use a piece of foam on the top of the charger connector as well as the sim card reader. I’ll keep you posted if that Works for me.
Hello
I just bought the LG G3 and I have a strange problem where every time I try to make a call, I get no sound in the earpeace, and instead in the status bar I see a small icon representing a headphone jack. If I try to switch to loudspeaker it works, but not with the earpeace. Can someone please tell me if that is a software issue or a phone defect??? Thanks in advance
P.S. the phone is running the latest stock firmware and has undergone several factory resets
I had a similar issue. Can't replicate it on demand either and don't know how to fix it.
Never plugged in headphones. Happened about a day of usage after taking the phone out of the box. Completely stock.
Had the phone replaced for another issue and the replacement did the same thing after I'd say 2 days or so. No particular reason. I was on the phone with someone and out of nowhere I couldn't hear them but they heard me. Checking and un-checking speaker didn't do anything .
Sent from my LG-D851 using Tapatalk
First off, I didn't find this anywhere on the forum, so I hope it's not a dupe - but it's a very annoying problem. I have a Galaxy S5 on KitKat. Here's the issues (pretty much all related):
Often times, I'll answer an incoming call successfully but the person on the other line simply hears a continuous ring cycle.
(Same as #1), but instead of hearing ring cycles - they get voicemail.
On other occasions my phone will be face up on a counter, I'll get a phone call, and when I walk over to the device it will "automatically answer" but the person never connects on the other line.
For all of these occasions, this seems to happen more frequently the first time someone tries to call me. Sometimes additional incoming calls from that number will go through with more success, but not all the time. Restarting the phone and pulling out the SIM card and battery not only do not fix the issue, but seem to consistently re-create the problem.
I should also note that I had Google voice as my provider for voicemail, but I have temporarily disabled that and set up my voicemail through Verizon - still doesn't help. Also 3rd party dialer apps like Dialer One do not make a difference.
Here are my settings:
Android Version 4.4.4 - Kitkat, no updates available (non rooted)
Blocking mode disabled
Motions and Gestures disabled
S-Voice disabled
Preferred network mode: LTE / CDMA **This seemed to solve the problem at first, but it came back immediately. (It was set to 'Global')
I've spent hours trying to fix this and contemplated rooting my device to try to get it to work, but to be honest I'd rather just exchange the phone for a new one before I did something like that. I also have not restored to Factory Default... but again that is preferably a last resort.
Any thoughts? I need a 100% working phone for my job and missing phone calls and having to call people back just isn't cutting it.
rmarq423 said:
First off, I didn't find this anywhere on the forum, so I hope it's not a dupe - but it's a very annoying problem. I have a Galaxy S5 on KitKat. Here's the issues (pretty much all related):
Often times, I'll answer an incoming call successfully but the person on the other line simply hears a continuous ring cycle.
(Same as #1), but instead of hearing ring cycles - they get voicemail.
On other occasions my phone will be face up on a counter, I'll get a phone call, and when I walk over to the device it will "automatically answer" but the person never connects on the other line.
For all of these occasions, this seems to happen more frequently the first time someone tries to call me. Sometimes additional incoming calls from that number will go through with more success, but not all the time. Restarting the phone and pulling out the SIM card and battery not only do not fix the issue, but seem to consistently re-create the problem.
I should also note that I had Google voice as my provider for voicemail, but I have temporarily disabled that and set up my voicemail through Verizon - still doesn't help. Also 3rd party dialer apps like Dialer One do not make a difference.
Here are my settings:
Android Version 4.4.4 - Kitkat, no updates available (non rooted)
Blocking mode disabled
Motions and Gestures disabled
S-Voice disabled
Preferred network mode: LTE / CDMA **This seemed to solve the problem at first, but it came back immediately. (It was set to 'Global')
I've spent hours trying to fix this and contemplated rooting my device to try to get it to work, but to be honest I'd rather just exchange the phone for a new one before I did something like that. I also have not restored to Factory Default... but again that is preferably a last resort.
Any thoughts? I need a 100% working phone for my job and missing phone calls and having to call people back just isn't cutting it.
Click to expand...
Click to collapse
First try a data factory reset, if that doesn`t help refash the stock rom with odin 3.09 and after that factory reset/wipe cache in recovery.
rmarq423 said:
First off, I didn't find this anywhere on the forum, so I hope it's not a dupe - but it's a very annoying problem. I have a Galaxy S5 on KitKat. Here's the issues (pretty much all related):
Often times, I'll answer an incoming call successfully but the person on the other line simply hears a continuous ring cycle.
(Same as #1), but instead of hearing ring cycles - they get voicemail.
On other occasions my phone will be face up on a counter, I'll get a phone call, and when I walk over to the device it will "automatically answer" but the person never connects on the other line.
For all of these occasions, this seems to happen more frequently the first time someone tries to call me. Sometimes additional incoming calls from that number will go through with more success, but not all the time. Restarting the phone and pulling out the SIM card and battery not only do not fix the issue, but seem to consistently re-create the problem.
I should also note that I had Google voice as my provider for voicemail, but I have temporarily disabled that and set up my voicemail through Verizon - still doesn't help. Also 3rd party dialer apps like Dialer One do not make a difference.
Here are my settings:
Android Version 4.4.4 - Kitkat, no updates available (non rooted)
Blocking mode disabled
Motions and Gestures disabled
S-Voice disabled
Preferred network mode: LTE / CDMA **This seemed to solve the problem at first, but it came back immediately. (It was set to 'Global')
I've spent hours trying to fix this and contemplated rooting my device to try to get it to work, but to be honest I'd rather just exchange the phone for a new one before I did something like that. I also have not restored to Factory Default... but again that is preferably a last resort.
Any thoughts? I need a 100% working phone for my job and missing phone calls and having to call people back just isn't cutting it.
Click to expand...
Click to collapse
Im having the same issue, i cleared the cache, did a factory reset and made sure s voice was turned off, it cleared the issue up for about a month. Recently i have been having this issue happen more and more. Im starting to think it may have something to do with the Bluetooth or the visual Voice mail / voice mail. Anyone else have any ideas on what else to try or do ? The only problem is recreating the environment to cause it to happen. Right now its completely random.
In the very recent that Samsung has brought us I have came across a weird bug where the outgoing sound of my device plays for some seconds and then stops. I'm definitely 100% sure its not a Hardware issue. My device is the SM-G935F and the stock rom I am running is untouched G935FXXU1DQG1. Is anyone else experiencing the same problem as me ?
I have the same issue on my Galaxy S7. There's been numerous reports of it on the Samsung forums, and I think here on XDA as well. Can't get anything to fix it permanently.
Temporary fixes include: Pressing hard on the back of the phone, or firmly hitting the back of the phone. But the problem eventually comes back.