6.0.1 Bluetooth issue fix? - Nexus 6P Q&A, Help & Troubleshooting

Hey guys,
this new android related issue where streaming music via bluetooth is a pain in the ass, as there are only two volume levels (absolutely loud and the opposite) is really annoying.
Is there any statement from google, if and when it'll be fixed or is there even a fix already?
I cannot imagine how sth like this got into a final release...

Stream every single day on a 45 minute commute via GPM and Spotify (Bluetooth to car) and never encountered this... Seems odd. I'll keep an eye out but haven't seen it yet!
Sent from my Nexus 6P using Tapatalk

Delboyd12 said:
Stream every single day on a 45 minute commute via GPM and Spotify (Bluetooth to car) and never encountered this... Seems odd. I'll keep an eye out but haven't seen it yet!
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
is a common issue with 6.0.1 and several bluetooth devices (i have a creative roar box), just search the forums here.

I'm usually ok with blue tooth streaming to my car as well as to my Polaris speaker. No issue with my Huawei watch either that I'm aware of.
(Sent via my mobile device)

I'm having a ton of bluetooth issues with this phone sad as I *love* this phone..
But I listen to podcasts daily (while biking/running./in the car) and it keeps cutting out on me.. like 2-3 times/minute.. that's using the bluetooth in-car, as well as two different bluetooth headsets
BTW phone calls are fine - this is just A2DP bluetooth stereo..
on 6.0.1 stock (rooted)
-mark
Edit - seems worse when I'm near my wifi router; although still having issues w/ wifi off..

I had some issues with bluetooth audio cutting out after the phone had been sitting for a while. I added the media apps (music, youtube) to the not optimized list under battery settings and now it works fine.

stream every day from google music app to my vw golfs system via bluetooth and never cut out once or had any issues. Im stock non rooted 6.0.1

It's a wide issue have a look here https://code.google.com/p/android/i...ry Stars&groupby=&sort=&id=189188#makechanges for the people who are having the issue make a comment and Hit the star so Google understands what's going on as they have it as a low priority

Heinous said:
I had some issues with bluetooth audio cutting out after the phone had been sitting for a while. I added the media apps (music, youtube) to the not optimized list under battery settings and now it works fine.
Click to expand...
Click to collapse
I'm going to try your suggestion here... This is infuriating as I dig the phone so far (mostly).

Grumpy Bob said:
I'm going to try your suggestion here... This is infuriating as I dig the phone so far (mostly).
Click to expand...
Click to collapse
Good luck.

Heinous said:
Good luck.
Click to expand...
Click to collapse
No joy. I did your suggestion in conjunction with a few others and I'm still getting audio hits. Did the following to no avail:
- Uninstalled an app called "gasbuddy" which has been reportedly giving users issues with BT
- Messed with a few settings in Developer Options
- Cleared Cache
Did those listed above plus your suggestion and it still doesn't work properly. The only thing that is (albeit moderately) reliable is to completely unpair, forget device, repair, and update permissions. How frustrating every time I get in the car. Additionally, I've been getting SERIOUS BT phone problems. The caller on the line cannot hear me nearly at all. It's not my car's BT unit either, as I've troubleshooted with other phones. I have to switch to handset speakerphone. I feel like I'm in the 90s again. I'm massively bummed out since I spend a lengthy portion of time in my morning/evening commutes. BT is the one thing I can't do without. What a drag.

Grumpy Bob said:
No joy.
Click to expand...
Click to collapse
Does it work with other Bluetooth devices, or do you have other phones to test in your car? Might be an issue with the car or even something google/hauwei can fix under warranty.

Heinous said:
Does it work with other Bluetooth devices, or do you have other phones to test in your car? Might be an issue with the car or even something google/hauwei can fix under warranty.
Click to expand...
Click to collapse
Thanks for the reply but yeah that's what I meant when I said - "as I've troubleshooted with other phones."...
As to your other point, this is actually my second 6p. I RMA'd one a few weeks back for the same issue - I thought the same thing.
So frustrating. Like nailing jell-o to the wall.

I found what was causing my Bluetooth issues with my Chevy Malibu. The app weather bug was messing with my phone Bluetooth and battery drain. After I deleted the app my Bluetooth works fine and my phone now sleeps with doze correctly...
Sent from my Nexus 6P using XDA Free mobile app

cables2590 said:
I found what was causing my Bluetooth issues with my Chevy Malibu. The app weather bug was messing with my phone Bluetooth and battery drain. After I deleted the app my Bluetooth works fine and my phone now sleeps with doze correctly...
Sent from my Nexus 6P using XDA Free mobile app
Click to expand...
Click to collapse
I was having the same issue, both with BT headphones, BT speaker, and my Android Wear watch. I tried factory resets on both phone and watch, and forgetting all BT connections and re-pairing to no avail. I Factory reset my phone again, and didn't add my Amber Weather Widget back to my home screen and all was well. As soon as I added it...Bt went to hell again. Deleted the app and now I'm having no problems. Not sure why a weather app would cause BT to act up, but it sure did in my case.

Uuuh. This is ultra frustrating. Using my smartphone for business and private stuff, so it has to re reliable. Hearing music is a pain in the ass, really. Doesn´t matter if I connect it to my Bose Soundlink Mini, my Philips NFC/Bluetooth Dongle...interruptions all over the place.
BTW: I don´t have any weather widget installed, so I have absolutely no clue what to try next. Delete all paired devices is a no go, really.
PS: And it´s not only interruptions - music kind of gains speed after those interruptions.

Grumpy Bob said:
No joy. I did your suggestion in conjunction with a few others and I'm still getting audio hits. Did the following to no avail:
- Uninstalled an app called "gasbuddy" which has been reportedly giving users issues with BT
- Messed with a few settings in Developer Options
- Cleared Cache
Did those listed above plus your suggestion and it still doesn't work properly. The only thing that is (albeit moderately) reliable is to completely unpair, forget device, repair, and update permissions. How frustrating every time I get in the car. Additionally, I've been getting SERIOUS BT phone problems. The caller on the line cannot hear me nearly at all. It's not my car's BT unit either, as I've troubleshooted with other phones. I have to switch to handset speakerphone. I feel like I'm in the 90s again. I'm massively bummed out since I spend a lengthy portion of time in my morning/evening commutes. BT is the one thing I can't do without. What a drag.
Click to expand...
Click to collapse
Yep,I have the same exact issue with phone calls, the caller cannot hear me at all and I switch to speaker. This is my second phone and they both did the same thing, connects, fine for a few seconds, then gets muted or something and have to switch to speaker. My notes never did this and it's super making me mad! I'm going to call google and try to return this phone. It's BT totally broken.

I might be giving up on the phone very soon. I'm bummed. I really dig it, but BT is such a HUGE part of my life at this point that it's impossible for me to own a phone that falters in that respect. Ugh. How disappointing.
I even signed up for the new Android N beta testing, hoping that would remedy the situation. Nope.

Related

Random Popping Sound

Has anyone here had any random popping sounds from there phone. Every now and then I will be sitting there and my phone will start making these faint popping sounds. It is loud enough for me to hear it. Should I take it in and have it looked at. I can hopefully avoid this as I would need to return to stock, but not really a big deal considering I have done it multiple times anyways.
Thanks.
yep, mine does it too. when this happens it usually means that my speaker output is going to be very, VERY low. The only way to fix is it to reboot it only happened when i started using 2.2 roms.
JD
Random question (but this mattered for me). Do you have "shopkick" installed?
Fenir8 said:
Random question (but this mattered for me). Do you have "shopkick" installed?
Click to expand...
Click to collapse
Yes I do have that installed.
Random popping and ticking coming from the handset speaker
Hello everyone.I am also experiencing this issue with the handset speaker popping and ticking. It seems to be associated with bluetooth and aggravated by USB charging.
I am curious what headsets other users that are experiencing this problem are using. I am using a Jawbone ERA and I suspect that it may be related to the advanced capabilities of the headset.
I have spoken to users that have Motorola headsets that say they have never had the problem.
I have also received a replacement phone and had the same problem with the new one.
The more info we can gather the closer we should get to a solution so please chime in with your info.
Thanks!
ya take it back to sprint... hope ya got TEP!!! thats what i did today cause along with that *popping* the phone would ring through my earpiece spkr... at least until i rebooted..
xateesix said:
Hello everyone.I am also experiencing this issue with the handset speaker popping and ticking. It seems to be associated with bluetooth and aggravated by USB charging.
I am curious what headsets other users that are experiencing this problem are using. I am using a Jawbone ERA and I suspect that it may be related to the advanced capabilities of the headset.
I have spoken to users that have Motorola headsets that say they have never had the problem.
I have also received a replacement phone and had the same problem with the new one.
The more info we can gather the closer we should get to a solution so please chime in with your info.
Thanks!
Click to expand...
Click to collapse
This has been a well known bug on all froyo builds. There is no workaround or fix as of yet. Gingerbread does not have this anomaly from what I've seen.
I am personally using a jabra extreme headset FWIW.. I would also get the popping sound after the phone was paired to the radio in my truck (Clarion CZ-500)...
I'm currently running EE03 (the ACS leaked swiss cheese version) and do not experience this anomaly.
Hope this helps
The popping sound is due to pairing with bluetooth and then unpairing / charging. I thought it was only a2dp related but I guess not.

Music Volume changing?

Hey guys,
Im running into this weird situation with my GN3, when listening to music through the google music player I get a massive volume drop when the track changes, or when i rewind the track or even just put it to a different part of the song.
heres a video taken with my wifes GN3
as you can see its a really drastic volume change. I've uninstalled it and reinstalled and tried shutdown and everything. My wifes GN3 doesnt do this.
this also happens when using headphones as well.
Basically is this a software issue or a hardware warranty claim that I should go to verizon for? This is a stock non rooted GN3
thanks for the help in advance!
-Ervin
Basically is this a software issue or a hardware warranty claim that
Mine is doing the same thing. It's really annoying.
SUX2BU said:
Basically is this a software issue or a hardware warranty claim that
Mine is doing the same thing. It's really annoying.
Click to expand...
Click to collapse
So I went to Verizon to talk to them. Of course I get someone who doesn't know anything lol. Anyways she has me do a hard reset (lame) so I do. The problem goes away and I say ok. No problem if it comes back I'll be back.
everything was fine until this morning when I played with my music again.
The source of the problem is the equalizer. Hard reset puts the eq settings back to off. So this morning I turned on the equalizer and it did it again! I turned off the equalizer again and it worked normally again.
Needless to say this is weird. Can you are if this is the same with yours? I will go back to Verizon when I get a chance.
EvoXR1 said:
So I went to Verizon to talk to them. Of course I get someone who doesn't know anything lol. Anyways she has me do a hard reset (lame) so I do. The problem goes away and I say ok. No problem if it comes back I'll be back.
everything was fine until this morning when I played with my music again.
The source of the problem is the equalizer. Hard reset puts the eq settings back to off. So this morning I turned on the equalizer and it did it again! I turned off the equalizer again and it worked normally again.
Needless to say this is weird. Can you are if this is the same with yours? I will go back to Verizon when I get a chance.
Click to expand...
Click to collapse
Yeah, it's definitely the equalizer.
SUX2BU said:
Yeah, it's definitely the equalizer.
Click to expand...
Click to collapse
funny thing is, my wife's note 3 doesnt do it...so its not a software issue...needless to say i will go back to verizon next week when i get time and try to get a replacement (i need my bass boost lol)
EvoXR1 said:
funny thing is, my wife's note 3 doesnt do it...so its not a software issue...needless to say i will go back to verizon next week when i get time and try to get a replacement (i need my bass boost lol)
Click to expand...
Click to collapse
Mines been doing the same thing. Let me know if replacement went well, I may have to get mine exchanged too. It's VERY annoying, to say the least!!
Music Volume changing? (replace the EQ program?)
I _think_ I was having the same type of issue. The EQ in Google Music is an interchangeable app, so I am trying a different one which so far doesn't seem to have volume issues, but it's early yet. Apologies if I am misunderstanding the problem but I recommend trying a different EQ app from the Play store. You can have several but only one can be active at a time and Google Music will use it (when you go to EQ in Google Music settings whatever EQ app you have active under Settings > Sound > Music Effects is what opens).
I'm having the same issue. I'll be listening to music with headphones on and when a new track streets the volume gets cranked super loud. Is an exchange in order?
hoping it is software
jakeitup said:
I'm having the same issue. I'll be listening to music with headphones on and when a new track streets the volume gets cranked super loud. Is an exchange in order?
Click to expand...
Click to collapse
I eventually started having the same problem again with the new EQ app. I disabled EQ and it hasn't happened since. I plan to live without an EQ and wait for a fix, hoping it is software.
EvoXR1 said:
So I went to Verizon to talk to them. Of course I get someone who doesn't know anything lol. Anyways she has me do a hard reset (lame) so I do. The problem goes away and I say ok. No problem if it comes back I'll be back.
everything was fine until this morning when I played with my music again.
The source of the problem is the equalizer. Hard reset puts the eq settings back to off. So this morning I turned on the equalizer and it did it again! I turned off the equalizer again and it worked normally again.
Needless to say this is weird. Can you are if this is the same with yours? I will go back to Verizon when I get a chance.
Click to expand...
Click to collapse
I had this exact experience. I've had other issues too, an issue where my Alarm app crashes every so often, and where my phone (when I set it down sometimes) will become unresponsive (screen off) and not let me restart it without a battery pull.
I went to Verizon on 11/26 and had a Factory Reset, thinking that perhaps the recent OTA update could be the culprit, a reasonable theory. After the Factory Reset, the Alarm issue has not happened again (encouraging) but the unresponsive screen issue has (not great). The Music issue I have is the exact same, where in the store naturally it worked, but I hadn't though to turn on the equalizer. I have tried other Play equalizers to the same result.
I have since went back in (yesterday) to have them send me a Manufacturer's Refurb (I haven't Rooted yet), and will receive that on Wednesday (hopefully, if FedEx isn't lame). This will allow me to verify if it is hardware (or if i'm just unlucky and get 2 hardware issue units).
That said, i'll offer this: Today I tried uninstalling many apps I installed, just to try to rule out stuff, no luck. I tried then clearing the Data / Cache for Google Music, and then 'reverting' to the Factory installed version. The issue was gone (and the stock equalizer was on). I have since updated again to the current version, and the issue is still gone. I am wondering if there is a time component to it, and will keep checking.
I do have a separate thread going with all of my observations (i'd link but i'm not a real boy yet), called 'Note 3 - Alarm / Music Issues?' or something, feel free to add your thoughts if you want, and i'll keep an eye on this thread too for info. I want this fixed! (My Galaxy Nexus didn't have this issue...)
In for updates. Mine is doing the same thing.
I have the same exact problem. It happens when using headphones as well as streaming via bluetooth, so seems a software issue to me.
It hasn't happened to me in a while now (knock on wood). Only thing I can think of is keep all your apps up to date
Sent from my SAMSUNG-SM-N900A using xda app-developers app
Happens to me on Google Music. If I pause then restart the song it goes back. Since so many of us have the problem it might be something with 4.3.
Sent from my SM-N900V using xda app-developers app
I notice mine doing that randomly if I get a text or other types of notifications while listening to Pandora it cuts volume and most of the time it will fix itself with the next notification that chimes in, it goes back to normal volume
Sent from my SM-N900V using xda app-developers app
Unfortunately, as per the version at least, i've seen it present in the version that is stock/pre-loaded on the Note 3 as well as the most current / up to date version.
My refurb did not arrive yesterday but hopefully today, so i'll have a second unit to (ideally) confirm if it could be hardware or is more likely software. I feel I have seen similar reports of issues on the S4, so it is leaning towards a software / 4.3 issue, but i'm surprised that it's not more consistently occurring. (I have at least one coworker who cannot recreate the issue).
Any update on this?
Spotify does not have this problem... Has to be with the google play music app...

Bluetooth issues with music and videos

As of today my phone will link to my Bluetooth headset take calls but will refuse to play music or YouTube videos sound. My jambox now does the same as well....
The sound will transmit out of the ear piece on my smartphone rather than the Bluetooth device which is confirmed to be synced.
Has anyone else had this issue, and or does anyone know what I can do???
Sent from my SM-N900V using xda premium
alpha25100 said:
As of today my phone will link to my Bluetooth headset take calls but will refuse to play music or YouTube videos sound. My jambox now does the same as well....
The sound will transmit out of the ear piece on my smartphone rather than the Bluetooth device which is confirmed to be synced.
Has anyone else had this issue, and or does anyone know what I can do???
Sent from my SM-N900V using xda premium
Click to expand...
Click to collapse
I did have this issue before on a previous phone. I think I was able to get it to work after rebooting the first time. The next time it happened, I ended up having to delete the device in the bluetooth settings and then re-discovered it. Have you tried that?
PrsnlCrcl said:
I did have this issue before on a previous phone. I think I was able to get it to work after rebooting the first time. The next time it happened, I ended up having to delete the device in the bluetooth settings and then re-discovered it. Have you tried that?
Click to expand...
Click to collapse
I've tried rebooting works sometimes, and when it does only for a bit. I've tried unpairing devices as well. Still no luck...
Sent from my SM-N900V using xda premium
alpha25100 said:
As of today my phone will link to my Bluetooth headset take calls but will refuse to play music or YouTube videos sound. My jambox now does the same as well....
The sound will transmit out of the ear piece on my smartphone rather than the Bluetooth device which is confirmed to be synced.
Has anyone else had this issue, and or does anyone know what I can do???
Sent from my SM-N900V using xda premium
Click to expand...
Click to collapse
Wondering if you found a solution to this. I'm having the same problem. It started after the first update. I wiped the phone, tested apps until I found the one causing the problem (Robin voice assistant). Everything was fine until the most recent update and the problem has resurfaced. That makes me think it's one of the bloatware apps I can't remove without rooting. I haven't added any new apps since I resolved the problem the first time. Verizon swears there's nothing wrong with their update. Before I go through the complicated (for me) process of rooting the phone, I want to be sure there's not an easier fix.
Thoughts
Ive had my note 3 for 2 weeks, the phone came loaded with MJ7 firmware and i noticed some popping and cracking while streaming. Took the MJE update and still had the same symptons. Pretty frustrating... I deleted all my bluetooth devices, did a battery pull and rebooted, seems to have really improved. A 100% improvement? NO, but a 90% improvement. Might wanna give it a try if you havent. Hope it helps....
alpha25100 said:
As of today my phone will link to my Bluetooth headset take calls but will refuse to play music or YouTube videos sound. My jambox now does the same as well....
The sound will transmit out of the ear piece on my smartphone rather than the Bluetooth device which is confirmed to be synced.
Has anyone else had this issue, and or does anyone know what I can do???
Sent from my SM-N900V using xda premium
Click to expand...
Click to collapse

[Q] android 4.4 bluetooth problem

NEXUS 4,ANDROID 4.4 16S & 16O,Plantronics savor M1100 bluetooth headset or jabra bluetooth headset.Often disconnected during a call.Very high frequency,But 4.3 have not problem.What is the problem?
Find a temporary solution, as long as open WIFI, Bluetooth will be disconnected, closed WIFI, Bluetooth never broken! Currently only so used!
Final, to find a solution, just need to turn off WIFI 5G. Settings - WIFI - Advanced - Wi-Fi frequency band - 2.4GHz only ,ALL OK
Please don't use such a large text size, it's kinda annoying.
I will second you on the Bluetooth issue. I've noticed it with my car, where I usually spend some time on a call or two. It seems intermittent for me, usually starting after about 1 minute and then randomly disconnecting. Either the phone or the car BT will then reconnect, but it'll disconnect again within one to two minutes. Music streaming isn't affected by dropouts, but I have noticed some minor issues with it, such as stuttering.
Android 4.4 Kit Kat, Bluetooth issues
motokochan said:
Please don't use such a large text size, it's kinda annoying.
I will second you on the Bluetooth issue. I've noticed it with my car, where I usually spend some time on a call or two. It seems intermittent for me, usually starting after about 1 minute and then randomly disconnecting. Either the phone or the car BT will then reconnect, but it'll disconnect again within one to two minutes. Music streaming isn't affected by dropouts, but I have noticed some minor issues with it, such as stuttering.
Click to expand...
Click to collapse
I also have the same issue after 4.4 install. Using Nexus 4. I have contacted google, and as expected they can't help!
Sound is very crackly when making calls from my car.. :crying:
Well, let's see if we can't collectively determine what the problem is and at the least submit a good bug report to Google. The first thing I'm going to do is try to reproduce the issue with a standard bluetooth headset. If the problems happens there, I'll then run adb logcat and see if I can grab a log of any error messages.
I encourage anyone else having this problem to do the same and report back on this topic.
Also, to see if it's isolated to specific cars or something, I experience the issue with a 2011 Mazda 3. What is everyone else using?
motokochan said:
Well, let's see if we can't collectively determine what the problem is and at the least submit a good bug report to Google. The first thing I'm going to do is try to reproduce the issue with a standard bluetooth headset. If the problems happens there, I'll then run adb logcat and see if I can grab a log of any error messages.
I encourage anyone else having this problem to do the same and report back on this topic.
Also, to see if it's isolated to specific cars or something, I experience the issue with a 2011 Mazda 3. What is everyone else using?
Click to expand...
Click to collapse
My headset is Plantronics savor M1100 & Jebra BT2010,Same problem.
I am experiencing the same issue with my Alpine CDE-136BT. Running krt16s.
Sent from my Nexus 4 using Tapatalk
Also, to get some extra data, please indicate if you upgraded via official OTA, factory image, or some other method. Also, please say if you did a factory reset or if you did not.
In my case, I saw this using the old 16O factory image (no reset) and also with the 16S OTA from 66Y (4.3), no reset again.
Also worth noting if you have WiFi on and if it's pulling data at the same time...
Sent from my Nexus 4 using Tapatalk
In the car I don't get any problems with quality and/or stuttering, but the BT volume control doesn't seem to work
Also, the 'volume' sent to my car is very low, causing me to control the volume by the car (and putting it very loud)
I didn't try it with a call yet, just music, I'm going to try a call when I get the chance
Here, I'm using the factory image KRT16O, did a clean flash, and the car is a 2013 ford focus
I had the same problem on 4.4 ROMs that don't have the proper Nexus 4 libraries. I switched ROMs, and my problem is gone.
Sent from my Nexus 4 using XDA Premium 4 mobile app
kakabartz said:
but the BT volume control doesn't seem to work
Also, the 'volume' sent to my car is very low, causing me to control the volume by the car (and putting it very loud)
Click to expand...
Click to collapse
Volume seems to still be independent between the headset and the phone. When in a call, use the phone volume keys to raise the volume to near max (I usually put it two presses down from max) and use the car/headset volume to further adjust as needed. Same way with music.
trackmastersteve said:
I had the same problem on 4.4 ROMs that don't have the proper Nexus 4 libraries. I switched ROMs, and my problem is gone.
Click to expand...
Click to collapse
That would be a good option except some people will actually want to be on stock. I would hope Google has the proper libraries for the stock KRT16S factory images and OTA files.
motokochan said:
Volume seems to still be independent between the headset and the phone. When in a call, use the phone volume keys to raise the volume to near max (I usually put it two presses down from max) and use the car/headset volume to further adjust as needed. Same way with music.
Click to expand...
Click to collapse
Yes, thats how it is supposed to work, but I actually can't control the volume at the device at all
Leaving it in the max or the minimum sends the same volume to the car, and its very low
All my other android devices work properly, so its something with my nexus
motokochan said:
Also, to get some extra data, please indicate if you upgraded via official OTA, factory image, or some other method. Also, please say if you did a factory reset or if you did not.
In my case, I saw this using the old 16O factory image (no reset) and also with the 16S OTA from 66Y (4.3), no reset again.
Click to expand...
Click to collapse
16O is full factory image,all clear,two wipe,16S too.not OTA
Definitely a 4.4 bluetooth problem
motokochan said:
Also, to get some extra data, please indicate if you upgraded via official OTA, factory image, or some other method. Also, please say if you did a factory reset or if you did not.
In my case, I saw this using the old 16O factory image (no reset) and also with the 16S OTA from 66Y (4.3), no reset again.
Click to expand...
Click to collapse
I am using TMo OTA image on a Nexus 4. Was rock solid on car connection (Nissan Leaf) until 4.4. My wife's Samsung Galaxy S3 is not on 4.4 and still works great. Problem for me is exactly as described earlier, 1-2 minutes connected then intermittently cutting out so bad it is unusable as a bluetooth connection. Show stopper.
Tested today using a Morotola Elite Flip BT headset and also with my car (while hooked up and logging via adb) while in the garage. I could not reproduce the issue after over 10 minutes of talk. We'll see how it does on an actual drive tomorrow.
climber_paul said:
Problem for me is exactly as described earlier, 1-2 minutes connected then intermittently cutting out so bad it is unusable as a bluetooth connection. Show stopper.
Click to expand...
Click to collapse
Yep, that's what I was seeing. Hopefully someone will be able to get to the bottom of this. If you don't mind taking a laptop into your car, try using it while stationary and grabbing the log output from adb. If the issue occurs, there might be something in the log that can help diagnose the problem.
linkabc said:
NEXUS 4,ANDROID 4.4 16S & 16O,Plantronics savor M1100 bluetooth headset or jabra bluetooth headset.Often disconnected during a call.Very high frequency,But 4.3 have not problem.What is the problem?
Click to expand...
Click to collapse
I think I'm seeing more problems when using Bluetooth at the same time as WiFi is pulling data on it's 2.4Ghz setting (same band as Bluetooth). Can those with Bluetooth issues confirm they persist with WiFi disabled?
same intermittent bluetooth dropout
I wiped my phone before installing 4.4 factory image (16S).
I'm seeing phone bluetooth connection with car drop and reconnect about every 2 to 3 min. while in call. No problem with bluetooth media streaming.
jkang29 said:
I wiped my phone before installing 4.4 factory image (16S).
I'm seeing phone bluetooth connection with car drop and reconnect about every 2 to 3 min. while in call. No problem with bluetooth media streaming.
Click to expand...
Click to collapse
Same problem here. Never had it on 4.3. Currently solved it by using old (from 4.3) bootloader and 0.84 radio.
Took this tip from other thread on XDA.
I also disable wifi when on call (using tasker) - but this along do not solve the disconnect/connect issue. However, this will fix the
call interference in the first 5-10 sec of the call.
Can somehow bootloader and/or radio affect this issue ?
BTW, on 4.4 I finally have stable 5 GHz WiFi connection. So Google definetly fixed something in WiFi code which can now create an issue with the Bluetooth.
Nexus 4 - 4.4
I also experience the stutter when listening to bluetooth headphones, only since the update, 4.3 worked beautifully. It stutters any time I unlock the phone or lock it, very annoying. I'm using Bludio R's, although from what I've read most people are experiencing it regardless of BT type.
Edit: For anyone else experiencing the stuttering; I found a link on the google support where someone else had this issue. Someone mentioned it went away if you turn the screen lock sound off. Haven't had a chance to test as I have no BT headsets in the office, but thought I'd share.
Up for all

Google REFUSING to help with broken device

So, I'm at my wit's end. I've had multiple chats with highly belligerent Google staffers who, because they don't recognise an error, refuse to help. They also won't let me return my 6P and I'm pretty close to desperation.
Essentially, my 6P just won't play podcasts without the audio continually dropping out (it goes silent, but playback continues). To get audio back, I need to unplug / replug my headphones multiple times, pause / play multiple times / sometimes restart entirely. There's a subtle click whenever this happens. This occurs with podcasts downloaded via PocketCasts and DoggCatcher and books via Audible. It happens regardless of which player I use - even if I sideload the files into Google Play Music.
It doesn't seem to happen with music files but, come on, an mp3's an mp3. My suspicion is that it's happening with long files. Maybe I should try some opera.
Google essentially say that files like podcasts and sources like the BBC aren't supported. It's CRAZY for a flagship like this. They insist the phone is fine without taking a physical look at it. They flat-out refuse to let me exchange it.
So what the hell do I do? Podcasts are, by a large margin, the thing I spend most time using my phone for. Without that very basic functionality, the 6P is next to useless for me.
Do I have to take legal action?
Legal action? I bet your success rate would be close to 0% on that.
Factory reset or reflash the stock images.
Sent from my Nexus 6P using Tapatalk
I guess it may come to that?! I'm just dumbfounded by their response, which amounts to "you're using it wrong". It's not remotely what I've come to expect from Google and the overall tone is simply hostile and callous. I'm really shocked by it, to tell you the truth.
SilkyJohnson said:
Legal action? I bet your success rate would be close to 0% on that.
Factory reset or reflash the stock images.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
I troubleshoot software and hardware for a living. You've got to look at it from their perspective:
*no known issues other than yours (my guess - have to check bug tracker
*inability to replicate
*isolated issue
*not HW related
*not SW related (see bulletpoint one)
It's not that they DON'T want to help you, it's just based on the information provided and lack of other users having the same problem, they have nothing to resolve your issue with. Now if other users start reporting the same thing? Software issue that will get flagged on a bug tracker and possibly added as a bug fix in a future update.
Sent from my Nexus 6P using Tapatalk
Oh, god, I completely understand. But surely, in the interim, they should offer to RMA the device rather than simply saying: "Meh, your problem"? I mean, they're famous for being great to deal with - why this sudden lack of concern?
Inability to replicate surely means getting the questionable device in hand and testing. It's not enough to say that other devices work fine so mine should work fine too.
SilkyJohnson said:
I troubleshoot software and hardware for a living. You've got to look at it from their perspective:
*no known issues other than yours (my guess - have to check bug tracker
*inability to replicate
*isolated issue
*not HW related
*not SW related (see bulletpoint one)
It's not that they DON'T want to help you, it's just based on the information provided and lack of other users having the same problem, they have nothing to resolve your issue with. Now if other users start reporting the same thing? Software issue that will get flagged on a bug tracker and possibly added as a bug fix in a future update.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Which app are you using to play podcasts?
Have you tried another? I use Pocketcasts every day and have no problems whatsoever.
EDIT: Have you also tried a different pair of headphones? Not all headphones work well with the 6P.
Put this thing on reddit and hope for a ****storm.
It sounds to me like what you're experiencing is a compatibility issue, not a phone issue. I don't see how/why they'd replace a handset in that situation.
nobnut said:
Which app are you using to play podcasts?
Have you tried another? I use Pocketcasts every day and have no problems whatsoever.
EDIT: Have you also tried a different pair of headphones? Not all headphones work well with the 6P.
Click to expand...
Click to collapse
PocketCasts primarily (which is why I'm sure it's a fault with my hardware - because people like your good self are fine!), but also DoggCatcher. I've also sideloaded the files into Play Music and the problem persists. It also happens with Audible. And, yep, I've tried several pairs of headphones. SIGH.
Heisenberg said:
It sounds to me like what you're experiencing is a compatibility issue, not a phone issue. I don't see how/why they'd replace a handset in that situation.
Click to expand...
Click to collapse
You mean that podcasts aren't compatible with the 6P? I don't follow. I'm using apps like PocketCasts, DoggCatcher and Audible - nothing odd! The problem also occurs when I sideload the files into Play Music.
Corndude said:
Put this thing on reddit and hope for a ****storm.
Click to expand...
Click to collapse
I guess I'm going to have to. I'm just dumbfounded that, being unable to help, they're not prepared to swap it out for another device - ESPECIALLY considering the absurd RMAs that people were submitting a few weeks ago. I saw one guy say he was on his 5th unit. I mean, come on...
Snarklife said:
I'm just dumbfounded that... they're not prepared to swap it out for another device - ESPECIALLY considering the absurd RMAs that people were submitting a few weeks ago. I saw one guy say he was on his 5th unit. I mean, come on...
Click to expand...
Click to collapse
Bingo! I see this every year with Nexus. Not to say it doesn't happen with other phones, but Nexus seems to attract more AR, paranoid users than any other. I'm not surprised they're trying to minimize exchanges in some cases.
If you haven't done an FDR, I would suggest that you do, and restore nothing. Install Pocketcasts and see if the issue persists.
Or.... Tell them there is a slight bulge over the volume rocker and they will exchange it. It's a "known issue" I was told by Google this very thing. And was told I could exchange if I wanted.
I had a similar thing happen on my @voice reader app and was able to correct it by setting the "between paragraph" delay to 0 ms from the standard 300 ms. Something about the way Marshmallow handled that slight break in audio focus caused it drop from bluetooth and speaker playback. I don't know if your podcast apps have the ability to speed up playback, but it might be worth a shot.
I had the same issue with pocketcasts. The only fix was a reboot. I haven't tried to listen to them on 6.0.1 yet. But I've only had that issue twice. Reboot helped.
rp1226 said:
I had the same issue with pocketcasts. The only fix was a reboot. I haven't tried to listen to them on 6.0.1 yet. But I've only had that issue twice. Reboot helped.
Click to expand...
Click to collapse
Yeah, it's pretty constant for me. I'm trying yet another pod catcher to see if that helps. I'll report back if it does. But I'm SURE it's nothing to do with the apps. Like I say, even if I sideload the files into Google Play Music, the problem persists.
Anyone know whether a bulge at the bottom is RMA-able even after the 14 days (I was one of the meh-okay-nothing's-perfect people)? I guess I could say it's developed recently??
I have a similar issue listening to Tune In radio whether live, or a recorded show. I have chalked it up to my headphones cause they're pretty Sh!tty and on their last leg. Audio keeps counting down but no sound. Unplug, replug, hit play and I am on my way again.
Are you sure it is not the headphones, have you tried with a bluetooth speaker or headset?
It will work. The bulge thing. I have screen shots of the conversation with Google telling me it's nothing to worry about and if it got worse it would be covered and I would get a new device. Can't post pics yet, my account won't let me.
Yep, definitely not the headphones. I've tried three pairs now. Thanks, though!
MoreGone said:
I have a similar issue listening to Tune In radio whether live, or a recorded show. I have chalked it up to my headphones cause they're pretty Sh!tty and on their last leg. Audio keeps counting down but no sound. Unplug, replug, hit play and I am on my way again.
Are you sure it is not the headphones, have you tried with a bluetooth speaker or headset?
Click to expand...
Click to collapse
This is really weird, I use doggcatcher, pocket casts, black player, and Poweramp and they all didn't have this issue. I listen to podcasts almost daily usually on pocket casts.
Is there one particular podcast I can try that you see there issue with our is it pretty much any one you try?,
Sent from a 128th Legion Stormtrooper 6P

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