So, I'm at my wit's end. I've had multiple chats with highly belligerent Google staffers who, because they don't recognise an error, refuse to help. They also won't let me return my 6P and I'm pretty close to desperation.
Essentially, my 6P just won't play podcasts without the audio continually dropping out (it goes silent, but playback continues). To get audio back, I need to unplug / replug my headphones multiple times, pause / play multiple times / sometimes restart entirely. There's a subtle click whenever this happens. This occurs with podcasts downloaded via PocketCasts and DoggCatcher and books via Audible. It happens regardless of which player I use - even if I sideload the files into Google Play Music.
It doesn't seem to happen with music files but, come on, an mp3's an mp3. My suspicion is that it's happening with long files. Maybe I should try some opera.
Google essentially say that files like podcasts and sources like the BBC aren't supported. It's CRAZY for a flagship like this. They insist the phone is fine without taking a physical look at it. They flat-out refuse to let me exchange it.
So what the hell do I do? Podcasts are, by a large margin, the thing I spend most time using my phone for. Without that very basic functionality, the 6P is next to useless for me.
Do I have to take legal action?
Legal action? I bet your success rate would be close to 0% on that.
Factory reset or reflash the stock images.
Sent from my Nexus 6P using Tapatalk
I guess it may come to that?! I'm just dumbfounded by their response, which amounts to "you're using it wrong". It's not remotely what I've come to expect from Google and the overall tone is simply hostile and callous. I'm really shocked by it, to tell you the truth.
SilkyJohnson said:
Legal action? I bet your success rate would be close to 0% on that.
Factory reset or reflash the stock images.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
I troubleshoot software and hardware for a living. You've got to look at it from their perspective:
*no known issues other than yours (my guess - have to check bug tracker
*inability to replicate
*isolated issue
*not HW related
*not SW related (see bulletpoint one)
It's not that they DON'T want to help you, it's just based on the information provided and lack of other users having the same problem, they have nothing to resolve your issue with. Now if other users start reporting the same thing? Software issue that will get flagged on a bug tracker and possibly added as a bug fix in a future update.
Sent from my Nexus 6P using Tapatalk
Oh, god, I completely understand. But surely, in the interim, they should offer to RMA the device rather than simply saying: "Meh, your problem"? I mean, they're famous for being great to deal with - why this sudden lack of concern?
Inability to replicate surely means getting the questionable device in hand and testing. It's not enough to say that other devices work fine so mine should work fine too.
SilkyJohnson said:
I troubleshoot software and hardware for a living. You've got to look at it from their perspective:
*no known issues other than yours (my guess - have to check bug tracker
*inability to replicate
*isolated issue
*not HW related
*not SW related (see bulletpoint one)
It's not that they DON'T want to help you, it's just based on the information provided and lack of other users having the same problem, they have nothing to resolve your issue with. Now if other users start reporting the same thing? Software issue that will get flagged on a bug tracker and possibly added as a bug fix in a future update.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Which app are you using to play podcasts?
Have you tried another? I use Pocketcasts every day and have no problems whatsoever.
EDIT: Have you also tried a different pair of headphones? Not all headphones work well with the 6P.
Put this thing on reddit and hope for a ****storm.
It sounds to me like what you're experiencing is a compatibility issue, not a phone issue. I don't see how/why they'd replace a handset in that situation.
nobnut said:
Which app are you using to play podcasts?
Have you tried another? I use Pocketcasts every day and have no problems whatsoever.
EDIT: Have you also tried a different pair of headphones? Not all headphones work well with the 6P.
Click to expand...
Click to collapse
PocketCasts primarily (which is why I'm sure it's a fault with my hardware - because people like your good self are fine!), but also DoggCatcher. I've also sideloaded the files into Play Music and the problem persists. It also happens with Audible. And, yep, I've tried several pairs of headphones. SIGH.
Heisenberg said:
It sounds to me like what you're experiencing is a compatibility issue, not a phone issue. I don't see how/why they'd replace a handset in that situation.
Click to expand...
Click to collapse
You mean that podcasts aren't compatible with the 6P? I don't follow. I'm using apps like PocketCasts, DoggCatcher and Audible - nothing odd! The problem also occurs when I sideload the files into Play Music.
Corndude said:
Put this thing on reddit and hope for a ****storm.
Click to expand...
Click to collapse
I guess I'm going to have to. I'm just dumbfounded that, being unable to help, they're not prepared to swap it out for another device - ESPECIALLY considering the absurd RMAs that people were submitting a few weeks ago. I saw one guy say he was on his 5th unit. I mean, come on...
Snarklife said:
I'm just dumbfounded that... they're not prepared to swap it out for another device - ESPECIALLY considering the absurd RMAs that people were submitting a few weeks ago. I saw one guy say he was on his 5th unit. I mean, come on...
Click to expand...
Click to collapse
Bingo! I see this every year with Nexus. Not to say it doesn't happen with other phones, but Nexus seems to attract more AR, paranoid users than any other. I'm not surprised they're trying to minimize exchanges in some cases.
If you haven't done an FDR, I would suggest that you do, and restore nothing. Install Pocketcasts and see if the issue persists.
Or.... Tell them there is a slight bulge over the volume rocker and they will exchange it. It's a "known issue" I was told by Google this very thing. And was told I could exchange if I wanted.
I had a similar thing happen on my @voice reader app and was able to correct it by setting the "between paragraph" delay to 0 ms from the standard 300 ms. Something about the way Marshmallow handled that slight break in audio focus caused it drop from bluetooth and speaker playback. I don't know if your podcast apps have the ability to speed up playback, but it might be worth a shot.
I had the same issue with pocketcasts. The only fix was a reboot. I haven't tried to listen to them on 6.0.1 yet. But I've only had that issue twice. Reboot helped.
rp1226 said:
I had the same issue with pocketcasts. The only fix was a reboot. I haven't tried to listen to them on 6.0.1 yet. But I've only had that issue twice. Reboot helped.
Click to expand...
Click to collapse
Yeah, it's pretty constant for me. I'm trying yet another pod catcher to see if that helps. I'll report back if it does. But I'm SURE it's nothing to do with the apps. Like I say, even if I sideload the files into Google Play Music, the problem persists.
Anyone know whether a bulge at the bottom is RMA-able even after the 14 days (I was one of the meh-okay-nothing's-perfect people)? I guess I could say it's developed recently??
I have a similar issue listening to Tune In radio whether live, or a recorded show. I have chalked it up to my headphones cause they're pretty Sh!tty and on their last leg. Audio keeps counting down but no sound. Unplug, replug, hit play and I am on my way again.
Are you sure it is not the headphones, have you tried with a bluetooth speaker or headset?
It will work. The bulge thing. I have screen shots of the conversation with Google telling me it's nothing to worry about and if it got worse it would be covered and I would get a new device. Can't post pics yet, my account won't let me.
Yep, definitely not the headphones. I've tried three pairs now. Thanks, though!
MoreGone said:
I have a similar issue listening to Tune In radio whether live, or a recorded show. I have chalked it up to my headphones cause they're pretty Sh!tty and on their last leg. Audio keeps counting down but no sound. Unplug, replug, hit play and I am on my way again.
Are you sure it is not the headphones, have you tried with a bluetooth speaker or headset?
Click to expand...
Click to collapse
This is really weird, I use doggcatcher, pocket casts, black player, and Poweramp and they all didn't have this issue. I listen to podcasts almost daily usually on pocket casts.
Is there one particular podcast I can try that you see there issue with our is it pretty much any one you try?,
Sent from a 128th Legion Stormtrooper 6P
Related
Hey guys,
Im running into this weird situation with my GN3, when listening to music through the google music player I get a massive volume drop when the track changes, or when i rewind the track or even just put it to a different part of the song.
heres a video taken with my wifes GN3
as you can see its a really drastic volume change. I've uninstalled it and reinstalled and tried shutdown and everything. My wifes GN3 doesnt do this.
this also happens when using headphones as well.
Basically is this a software issue or a hardware warranty claim that I should go to verizon for? This is a stock non rooted GN3
thanks for the help in advance!
-Ervin
Basically is this a software issue or a hardware warranty claim that
Mine is doing the same thing. It's really annoying.
SUX2BU said:
Basically is this a software issue or a hardware warranty claim that
Mine is doing the same thing. It's really annoying.
Click to expand...
Click to collapse
So I went to Verizon to talk to them. Of course I get someone who doesn't know anything lol. Anyways she has me do a hard reset (lame) so I do. The problem goes away and I say ok. No problem if it comes back I'll be back.
everything was fine until this morning when I played with my music again.
The source of the problem is the equalizer. Hard reset puts the eq settings back to off. So this morning I turned on the equalizer and it did it again! I turned off the equalizer again and it worked normally again.
Needless to say this is weird. Can you are if this is the same with yours? I will go back to Verizon when I get a chance.
EvoXR1 said:
So I went to Verizon to talk to them. Of course I get someone who doesn't know anything lol. Anyways she has me do a hard reset (lame) so I do. The problem goes away and I say ok. No problem if it comes back I'll be back.
everything was fine until this morning when I played with my music again.
The source of the problem is the equalizer. Hard reset puts the eq settings back to off. So this morning I turned on the equalizer and it did it again! I turned off the equalizer again and it worked normally again.
Needless to say this is weird. Can you are if this is the same with yours? I will go back to Verizon when I get a chance.
Click to expand...
Click to collapse
Yeah, it's definitely the equalizer.
SUX2BU said:
Yeah, it's definitely the equalizer.
Click to expand...
Click to collapse
funny thing is, my wife's note 3 doesnt do it...so its not a software issue...needless to say i will go back to verizon next week when i get time and try to get a replacement (i need my bass boost lol)
EvoXR1 said:
funny thing is, my wife's note 3 doesnt do it...so its not a software issue...needless to say i will go back to verizon next week when i get time and try to get a replacement (i need my bass boost lol)
Click to expand...
Click to collapse
Mines been doing the same thing. Let me know if replacement went well, I may have to get mine exchanged too. It's VERY annoying, to say the least!!
Music Volume changing? (replace the EQ program?)
I _think_ I was having the same type of issue. The EQ in Google Music is an interchangeable app, so I am trying a different one which so far doesn't seem to have volume issues, but it's early yet. Apologies if I am misunderstanding the problem but I recommend trying a different EQ app from the Play store. You can have several but only one can be active at a time and Google Music will use it (when you go to EQ in Google Music settings whatever EQ app you have active under Settings > Sound > Music Effects is what opens).
I'm having the same issue. I'll be listening to music with headphones on and when a new track streets the volume gets cranked super loud. Is an exchange in order?
hoping it is software
jakeitup said:
I'm having the same issue. I'll be listening to music with headphones on and when a new track streets the volume gets cranked super loud. Is an exchange in order?
Click to expand...
Click to collapse
I eventually started having the same problem again with the new EQ app. I disabled EQ and it hasn't happened since. I plan to live without an EQ and wait for a fix, hoping it is software.
EvoXR1 said:
So I went to Verizon to talk to them. Of course I get someone who doesn't know anything lol. Anyways she has me do a hard reset (lame) so I do. The problem goes away and I say ok. No problem if it comes back I'll be back.
everything was fine until this morning when I played with my music again.
The source of the problem is the equalizer. Hard reset puts the eq settings back to off. So this morning I turned on the equalizer and it did it again! I turned off the equalizer again and it worked normally again.
Needless to say this is weird. Can you are if this is the same with yours? I will go back to Verizon when I get a chance.
Click to expand...
Click to collapse
I had this exact experience. I've had other issues too, an issue where my Alarm app crashes every so often, and where my phone (when I set it down sometimes) will become unresponsive (screen off) and not let me restart it without a battery pull.
I went to Verizon on 11/26 and had a Factory Reset, thinking that perhaps the recent OTA update could be the culprit, a reasonable theory. After the Factory Reset, the Alarm issue has not happened again (encouraging) but the unresponsive screen issue has (not great). The Music issue I have is the exact same, where in the store naturally it worked, but I hadn't though to turn on the equalizer. I have tried other Play equalizers to the same result.
I have since went back in (yesterday) to have them send me a Manufacturer's Refurb (I haven't Rooted yet), and will receive that on Wednesday (hopefully, if FedEx isn't lame). This will allow me to verify if it is hardware (or if i'm just unlucky and get 2 hardware issue units).
That said, i'll offer this: Today I tried uninstalling many apps I installed, just to try to rule out stuff, no luck. I tried then clearing the Data / Cache for Google Music, and then 'reverting' to the Factory installed version. The issue was gone (and the stock equalizer was on). I have since updated again to the current version, and the issue is still gone. I am wondering if there is a time component to it, and will keep checking.
I do have a separate thread going with all of my observations (i'd link but i'm not a real boy yet), called 'Note 3 - Alarm / Music Issues?' or something, feel free to add your thoughts if you want, and i'll keep an eye on this thread too for info. I want this fixed! (My Galaxy Nexus didn't have this issue...)
In for updates. Mine is doing the same thing.
I have the same exact problem. It happens when using headphones as well as streaming via bluetooth, so seems a software issue to me.
It hasn't happened to me in a while now (knock on wood). Only thing I can think of is keep all your apps up to date
Sent from my SAMSUNG-SM-N900A using xda app-developers app
Happens to me on Google Music. If I pause then restart the song it goes back. Since so many of us have the problem it might be something with 4.3.
Sent from my SM-N900V using xda app-developers app
I notice mine doing that randomly if I get a text or other types of notifications while listening to Pandora it cuts volume and most of the time it will fix itself with the next notification that chimes in, it goes back to normal volume
Sent from my SM-N900V using xda app-developers app
Unfortunately, as per the version at least, i've seen it present in the version that is stock/pre-loaded on the Note 3 as well as the most current / up to date version.
My refurb did not arrive yesterday but hopefully today, so i'll have a second unit to (ideally) confirm if it could be hardware or is more likely software. I feel I have seen similar reports of issues on the S4, so it is leaning towards a software / 4.3 issue, but i'm surprised that it's not more consistently occurring. (I have at least one coworker who cannot recreate the issue).
Any update on this?
Spotify does not have this problem... Has to be with the google play music app...
Hey guys,
this new android related issue where streaming music via bluetooth is a pain in the ass, as there are only two volume levels (absolutely loud and the opposite) is really annoying.
Is there any statement from google, if and when it'll be fixed or is there even a fix already?
I cannot imagine how sth like this got into a final release...
Stream every single day on a 45 minute commute via GPM and Spotify (Bluetooth to car) and never encountered this... Seems odd. I'll keep an eye out but haven't seen it yet!
Sent from my Nexus 6P using Tapatalk
Delboyd12 said:
Stream every single day on a 45 minute commute via GPM and Spotify (Bluetooth to car) and never encountered this... Seems odd. I'll keep an eye out but haven't seen it yet!
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
is a common issue with 6.0.1 and several bluetooth devices (i have a creative roar box), just search the forums here.
I'm usually ok with blue tooth streaming to my car as well as to my Polaris speaker. No issue with my Huawei watch either that I'm aware of.
(Sent via my mobile device)
I'm having a ton of bluetooth issues with this phone sad as I *love* this phone..
But I listen to podcasts daily (while biking/running./in the car) and it keeps cutting out on me.. like 2-3 times/minute.. that's using the bluetooth in-car, as well as two different bluetooth headsets
BTW phone calls are fine - this is just A2DP bluetooth stereo..
on 6.0.1 stock (rooted)
-mark
Edit - seems worse when I'm near my wifi router; although still having issues w/ wifi off..
I had some issues with bluetooth audio cutting out after the phone had been sitting for a while. I added the media apps (music, youtube) to the not optimized list under battery settings and now it works fine.
stream every day from google music app to my vw golfs system via bluetooth and never cut out once or had any issues. Im stock non rooted 6.0.1
It's a wide issue have a look here https://code.google.com/p/android/i...ry Stars&groupby=&sort=&id=189188#makechanges for the people who are having the issue make a comment and Hit the star so Google understands what's going on as they have it as a low priority
Heinous said:
I had some issues with bluetooth audio cutting out after the phone had been sitting for a while. I added the media apps (music, youtube) to the not optimized list under battery settings and now it works fine.
Click to expand...
Click to collapse
I'm going to try your suggestion here... This is infuriating as I dig the phone so far (mostly).
Grumpy Bob said:
I'm going to try your suggestion here... This is infuriating as I dig the phone so far (mostly).
Click to expand...
Click to collapse
Good luck.
Heinous said:
Good luck.
Click to expand...
Click to collapse
No joy. I did your suggestion in conjunction with a few others and I'm still getting audio hits. Did the following to no avail:
- Uninstalled an app called "gasbuddy" which has been reportedly giving users issues with BT
- Messed with a few settings in Developer Options
- Cleared Cache
Did those listed above plus your suggestion and it still doesn't work properly. The only thing that is (albeit moderately) reliable is to completely unpair, forget device, repair, and update permissions. How frustrating every time I get in the car. Additionally, I've been getting SERIOUS BT phone problems. The caller on the line cannot hear me nearly at all. It's not my car's BT unit either, as I've troubleshooted with other phones. I have to switch to handset speakerphone. I feel like I'm in the 90s again. I'm massively bummed out since I spend a lengthy portion of time in my morning/evening commutes. BT is the one thing I can't do without. What a drag.
Grumpy Bob said:
No joy.
Click to expand...
Click to collapse
Does it work with other Bluetooth devices, or do you have other phones to test in your car? Might be an issue with the car or even something google/hauwei can fix under warranty.
Heinous said:
Does it work with other Bluetooth devices, or do you have other phones to test in your car? Might be an issue with the car or even something google/hauwei can fix under warranty.
Click to expand...
Click to collapse
Thanks for the reply but yeah that's what I meant when I said - "as I've troubleshooted with other phones."...
As to your other point, this is actually my second 6p. I RMA'd one a few weeks back for the same issue - I thought the same thing.
So frustrating. Like nailing jell-o to the wall.
I found what was causing my Bluetooth issues with my Chevy Malibu. The app weather bug was messing with my phone Bluetooth and battery drain. After I deleted the app my Bluetooth works fine and my phone now sleeps with doze correctly...
Sent from my Nexus 6P using XDA Free mobile app
cables2590 said:
I found what was causing my Bluetooth issues with my Chevy Malibu. The app weather bug was messing with my phone Bluetooth and battery drain. After I deleted the app my Bluetooth works fine and my phone now sleeps with doze correctly...
Sent from my Nexus 6P using XDA Free mobile app
Click to expand...
Click to collapse
I was having the same issue, both with BT headphones, BT speaker, and my Android Wear watch. I tried factory resets on both phone and watch, and forgetting all BT connections and re-pairing to no avail. I Factory reset my phone again, and didn't add my Amber Weather Widget back to my home screen and all was well. As soon as I added it...Bt went to hell again. Deleted the app and now I'm having no problems. Not sure why a weather app would cause BT to act up, but it sure did in my case.
Uuuh. This is ultra frustrating. Using my smartphone for business and private stuff, so it has to re reliable. Hearing music is a pain in the ass, really. Doesn´t matter if I connect it to my Bose Soundlink Mini, my Philips NFC/Bluetooth Dongle...interruptions all over the place.
BTW: I don´t have any weather widget installed, so I have absolutely no clue what to try next. Delete all paired devices is a no go, really.
PS: And it´s not only interruptions - music kind of gains speed after those interruptions.
Grumpy Bob said:
No joy. I did your suggestion in conjunction with a few others and I'm still getting audio hits. Did the following to no avail:
- Uninstalled an app called "gasbuddy" which has been reportedly giving users issues with BT
- Messed with a few settings in Developer Options
- Cleared Cache
Did those listed above plus your suggestion and it still doesn't work properly. The only thing that is (albeit moderately) reliable is to completely unpair, forget device, repair, and update permissions. How frustrating every time I get in the car. Additionally, I've been getting SERIOUS BT phone problems. The caller on the line cannot hear me nearly at all. It's not my car's BT unit either, as I've troubleshooted with other phones. I have to switch to handset speakerphone. I feel like I'm in the 90s again. I'm massively bummed out since I spend a lengthy portion of time in my morning/evening commutes. BT is the one thing I can't do without. What a drag.
Click to expand...
Click to collapse
Yep,I have the same exact issue with phone calls, the caller cannot hear me at all and I switch to speaker. This is my second phone and they both did the same thing, connects, fine for a few seconds, then gets muted or something and have to switch to speaker. My notes never did this and it's super making me mad! I'm going to call google and try to return this phone. It's BT totally broken.
I might be giving up on the phone very soon. I'm bummed. I really dig it, but BT is such a HUGE part of my life at this point that it's impossible for me to own a phone that falters in that respect. Ugh. How disappointing.
I even signed up for the new Android N beta testing, hoping that would remedy the situation. Nope.
Moved from Galaxy S7 forums. I thought that section included the Edge, as it contains the same title. I actually have the Galaxy S7 Edge.
Copied and pasted from my Reddit post.
I've been searching the internet for a while for a fix on this, and there seem to be a handful of people who have had this issue in the past, but fixed it through varying means, from rebooting the phone, to full on factory reset. However, I'm not sure if I'm having the same issue with this phone. I'm new to Samsung, as I was previously an iPhone user for four years, and have simply imported the MP3s as they were onto my new phone.
I was listening to music the other day on my heaphones (if it matters, AudioTechnica ATH-M30, three years of age), when I heard a slight unfamiliar pop. It happened once and I brushed it off as a one time thing. Then it happened again about a minute later. It wasn't loud or anything, rather quiet if anything, but it still comes across to me as slightly infuriating. The pops usually occur from a minute apart from each other to 30 seconds. I tried switching from Google Play to another music playing application. Shuttle had the same issue, as well as GoneMad, and having PowerAmp (the one that's been told to have fixed this issue) produce the same issue had me come here.
I've tried turning the equalizer in each app to Flat or Off, if given the option. I've tried rebooting the phone. I've tried plugging my headphones into another computer to see if they were the problem, but the music was fine on the computer. By this point, I've tried everything I could possibly think of and every other possible solution given on other forums, yet to no avail. I would try converting the MP3s into WAVs or whichever audio file extension is recommended for this phone, however I found that not only my music apps do this, but other applications as well. Not too confident that converting them will help in any way. This happens with both my headphones (which are 65 ohms) and earphones that were provided alongside the phone (35 ohms). The one in the thread said it may have to do something with the impedance. Just adding this bit in if that's the case.
The reason that I'm so obsessed with this dinky little issue is because I listen to ambient albums. Randomly scattered snapping in the audio really puts off the atmosphere. I'm also an audiophile.
Is anyone else having this issue? If so, will there be a fix? Is there a temporary fix for now? Could it be faulty drivers, and if so, should I get my phone replaced?
Thanks for any and all feedback!
Well, I gave in and did a full on factory reset, and it didn't work. My last suspicion is that this phone's drivers are faulty. Any advice before I rush to assumptions?
How exactly did you import the music? Did you recode and export with iTunes? Copy and paste from pc? Does streaming music also pop?
---------- Post added at 03:35 PM ---------- Previous post was at 03:15 PM ----------
Paper Guy said:
Well, I gave in and did a full on factory reset, and it didn't work. My last suspicion is that this phone's drivers are faulty. Any advice before I rush to assumptions?
Click to expand...
Click to collapse
Tag
My S7 edge has exactly the same issue! I couldn't find any useful information on the internet. This is so annoying while trying to sleep.
I also had an iPhone (6S Plus) for a few months and there was not even one of those stupid sounds. kkcrrk ckrkk kcrckkrc
squallz506 said:
How exactly did you import the music? Did you recode and export with iTunes? Copy and paste from pc? Does streaming music also pop?
---------- Post added at 03:35 PM ---------- Previous post was at 03:15 PM ----------
Tag
Click to expand...
Click to collapse
Copy and pasted from PC. Originally downloaded as MP3s, and are still MP3s. No changes have been made to them. As for streaming, I'm not sure. I haven't tried it, but I would think that if integrated audio files on the phone as well as apps produce this issue, I can't imagine why streaming would be any different.
dfunkbv said:
My S7 edge has exactly the same issue! I couldn't find any useful information on the internet. This is so annoying while trying to sleep.
I also had an iPhone (6S Plus) for a few months and there was not even one of those stupid sounds. kkcrrk ckrkk kcrckkrc
Click to expand...
Click to collapse
Thank god I'm not the only one with this issue. I was beginning to become anxious.
Have you try to listen music in airplane mode. With some modems, it happens to me with my S3 and S5.
Paper Guy said:
Copy and pasted from PC. Originally downloaded as MP3s, and are still MP3s. No changes have been made to them. As for streaming, I'm not sure. I haven't tried it, but I would think that if integrated audio files on the phone as well as apps produce this issue, I can't imagine why streaming would be any different.
Click to expand...
Click to collapse
Streaming music would be different if your media library is corrupted. Try streaming something.
microspock said:
Have you try to listen music in airplane mode. With some modems, it happens to me with my S3 and S5.
Click to expand...
Click to collapse
Tried it. Did not work.
squallz506 said:
Streaming music would be different if your media library is corrupted. Try streaming something.
Click to expand...
Click to collapse
Popping is still present in streaming. I tried streaming music from both Microsoft Groove's player and on Bandcamp.
My apologies for this late reply.
Paper Guy said:
Popping is still present in streaming. I tried streaming music from both Microsoft Groove's player and on Bandcamp.
My apologies for this late reply.
Click to expand...
Click to collapse
If it's still showing even when streaming audio my guess would be it's probably hardware related, since you already tried a reset, might be a faulty audio chipset, if it's too bothering you should exchange it for a new one.
I don't have this issue,but something similar in terms of slight tearing in audio.
It appears the output sound is not very strong compared to its predecessors,but hoping a kernel with audio mods might help.
V4a has improved things a little,especially turning off direct dac in power amp.
daLareid said:
If it's still showing even when streaming audio my guess would be it's probably hardware related, since you already tried a reset, might be a faulty audio chipset, if it's too bothering you should exchange it for a new one.
Click to expand...
Click to collapse
Thanks. I take my music seriously, and it would be a heavy burden if this issue were continued.
Also, if it's significant let alone related, I tried to play a Gear VR game last night. I attempted to use my bluetooth speaker, but the sound was heavily delayed, so I used a direct link: an audio jack to audio jack cable. Both had the same popping, so I switched over to my phone's speakers, and found that the popping was also present on it.
It may or may not be important. I simply thought it was worth mentioning.
Paper Guy said:
Thanks. I take my music seriously, and it would be a heavy burden if this issue were continued.
Also, if it's significant let alone related, I tried to play a Gear VR game last night. I attempted to use my bluetooth speaker, but the sound was heavily delayed, so I used a direct link: an audio jack to audio jack cable. Both had the same popping, so I switched over to my phone's speakers, and found that the popping was also present on it.
It may or may not be important. I simply thought it was worth mentioning.
Click to expand...
Click to collapse
Yeah, could be software related but due to the fact that pretty much regardless of how you play your music or where you play it it keeps acting up and making that sound plus the fact that a hard reset didn't fix it makes me believe it's hardware related so yeah if I were you I would just trade it for a new one if you still can.
Alright, well I swapped out the phones, and am still getting the popping. This is starting to become a little bit infuriating... Any ideas?
If I can't get this fixed, then I may just go back to Apple. This is a fantastic phone and all, but holy hell if this isn't driving me insane.
Edit: In other news, PowerAmp randomly plays audio files as distorted. The paid version. Getting very close to a breaking point.
Edit 2: Switched from PowerAmp to Shuttle. Not hearing any popping so far, but I'm not very hopeful by this point.
Paper Guy said:
Alright, well I swapped out the phones, and am still getting the popping. This is starting to become a little bit infuriating... Any ideas?
If I can't get this fixed, then I may just go back to Apple. This is a fantastic phone and all, but holy hell if this isn't driving me insane.
Edit: In other news, PowerAmp randomly plays audio files as distorted. The paid version. Getting very close to a breaking point.
Edit 2: Switched from PowerAmp to Shuttle. Not hearing any popping so far, but I'm not very hopeful by this point.
Click to expand...
Click to collapse
Can't believe you still having that pop even after getting a brand new phone. Third time is the charm maybe?
daLareid said:
Can't believe you still having that pop even after getting a brand new phone. Third time is the charm maybe?
Click to expand...
Click to collapse
Maybe, but I feel that at this point, this problem is happening with all phones and a very select few are actually noticing it. On another note, when I'm playing a game, the audio will randomly cut out for about five seconds, with occasional cut ins. There is no pattern as to when they happen, however I can say that when it does cut out, the volume buttons are nonfunctional. So it may have something else to do with the audio drive. The same thing happened on the other Edge as well, but it was unrelated at the time, however now, I think every little detail is relevant.
Third time's the charm? God I hope. I would love for this phone's audio to work without issue, as the experience aside the audio has been amazing, but after having it happen on two phones, I'm not too hopeful now. I'll try swapping it out once more, unless anyone has a final comment.
Paper Guy said:
Maybe, but I feel that at this point, this problem is happening with all phones and a very select few are actually noticing it. On another note, when I'm playing a game, the audio will randomly cut out for about five seconds, with occasional cut ins. There is no pattern as to when they happen, however I can say that when it does cut out, the volume buttons are nonfunctional. So it may have something else to do with the audio drive. The same thing happened on the other Edge as well, but it was unrelated at the time, however now, I think every little detail is relevant.
Third time's the charm? God I hope. I would love for this phone's audio to work without issue, as the experience aside the audio has been amazing, but after having it happen on two phones, I'm not too hopeful now. I'll try swapping it out once more, unless anyone has a final comment.
Click to expand...
Click to collapse
Tbh I did check for it with both regular audio and my Sennheiser headphones no issues whatsoever. You won't unhear that pop so might as well swap it one last time and if you do happen to be unlucky enough to encounter the same issues on a 3rd phone either you stick with it or get some other phone.
daLareid said:
Tbh I did check for it with both regular audio and my Sennheiser headphones no issues whatsoever. You won't unhear that pop so might as well swap it one last time and if you do happen to be unlucky enough to encounter the same issues on a 3rd phone either you stick with it or get some other phone.
Click to expand...
Click to collapse
In case you were listening to something like heavy metal (or something loud with a lot of instruments going on at once), it may not be audible. Again, I listen to ambient and music that doesn't scatter all over the place too much. I can hear it in music such as the Interstellar soundtrack.
It would really suck to turn this phone in. Love the VR.
Paper Guy said:
In case you were listening to something like heavy metal (or something loud with a lot of instruments going on at once), it may not be audible. Again, I listen to ambient and music that doesn't scatter all over the place too much. I can hear it in music such as the Interstellar soundtrack.
It would really suck to turn this phone in. Love the VR.
Click to expand...
Click to collapse
I actually gave it a try with something EDM, and also some instrumental music. Was thinking of listening to some ambient tunes I like from my favorite producers but his music intentionally has crackle, pop, vinyl like sounds so that wouldn't have worked.
I do hope you don't need to let go off it.
Me too. When my phone is sending music by bluetooth on my car, sometimes i heard that weird "poppups" and it makes me nervous.
I'm trying to figure out if it's problem with my micro sd or not.
Hi Everyone.
I've been having random issues with the phone since I got it. Over the last several weeks, these random issues;
1. SiriusXM or any Audio App shuts down when listening through headphones - yet less often if just through the phone's speaker.
2. Phone disconnects during conversations in places that have full strength reception and never were/are issues with any other phone.
3. Video (YouTube or phone-recorded) playback will randomly stop playing.
4. Streaming (very rarely done) will fail as well.
None of these things happen for anything text or e-mail related, so I "ass-u-me" there's a glitch in some part of the phone that handles anything audio related.
I seem to be alone with this issue - but I've only gone back 5 pages in this forum to look for similar issues with others. Do you guru's think I've a warrantee issue, or is there something I'm missing.
Not Rooted, Stock Unit on Verizon.
Thanks all!
Have you tried running the phone in safe mode to see if there isn't a app in the background causing this?
https://www.verizonwireless.com/support/knowledge-base-207964/
Sent from my LG-H918 using XDA-Developers Legacy app
evo4g63t said:
Have you tried running the phone in safe mode to see if there isn't a app in the background causing this?
https://www.verizonwireless.com/support/knowledge-base-207964/
Click to expand...
Click to collapse
Thanks for the tip Evo. I did as instructed and there's no app running.
So I took the phone down to Verizon and thankfully, I happened twice while with the Tech there. He immediately offered to send me another under warranty.
Sadly ... the replacement has an incredible amount of light-leak-spray from the 2nd screen. Bad enough that it's visible in semi-dark rooms, so I'll be sending that back for them to try again.
Thanks again for responding Evo ... I had completely forgotten about Safe Mode - even though it didn't provide a solution, it's tips like these that make this place great and I appreciate your reply.
I also have the same issue as you. streaming or music player or youtube in general will just stop working for no reason even my data randomly dies out and its unlimited. I'm with t-mobile think ima get it excahnged or a different phone in general. have you found any solutions at all other then exchanging phones. please let me know
Has anyone experienced any cut offs in audio when watching video of streaming music while all notifications sounds work? Tried to reboot phone, clean headphone jack and clear system cache but still doesn't seem to work. If anyone has a solution to this problem, leave a message.
Also: I have looked around and it doesn't seem this problem is that well known yet.
I am having the same issue! It's driving me crazy.
I'm experiencing the same issue . For me, it most likely to happen when i play game. I tried to watch youtube for an hour and a half to see if this happen, but it didn't do I'm not sure if its because of the game or the software/ hardware issue
Today I noticed that audio from videos (received via Whatsapp, or on YouTube) would fade out after a second or so. Reboot solved the problem.
I play YouTube streaming all the time in the car, and upto now it never did that.
What app are you using for music/video?
Stock?
I'm using Spotify or Amazon music and Youtube mainly. And this issue 100% will happen when i play Fire Emblem Heroes, i tried other games for ~15 min but this issue didn't happen
I've been having this problem the last few days. It started with Allo messages playing for two seconds then stopping. Now it's happening to YouTube videos I watch. So frustrating.
Found this thread over on Samsung community forums: https://us.community.samsung.com/t5...rd-id/GeneralDiscussion/thread-id/2913/page/1
Sounds like lots of people are taking their phones back for exchanges. Might be a bad soldering connection on the phone.
Jimmmycrackcorn said:
I've been having this problem the last few days. It started with Allo messages playing for two seconds then stopping. Now it's happening to YouTube videos I watch. So frustrating.
Found this thread over on Samsung community forums: https://us.community.samsung.com/t5...rd-id/GeneralDiscussion/thread-id/2913/page/1
Sounds like lots of people are taking their phones back for exchanges. Might be a bad soldering connection on the phone.
Click to expand...
Click to collapse
Have you restarted your phone? Fixed the issue for me, so I think it's just a software-related bug. Plus, it only happens when I open games or other media when I have music playing (for example.)
joeyvanhummel said:
Have you restarted your phone? Fixed the issue for me, so I think it's just a software-related bug. Plus, it only happens when I open games or other media when I have music playing (for example.)
Click to expand...
Click to collapse
multiple times....and I did the USB audio routing option. still doesn't fix anything.
only thing that gets the speaker to work is pressing HARD on the back cover of the phone about two inches above the speaker....and if that's the only thing that makes it work, it's gotta be an internal wiring/soldering issue
---------- Post added at 09:52 AM ---------- Previous post was at 09:44 AM ----------
jmallow said:
I am having the same issue! It's driving me crazy.
Click to expand...
Click to collapse
next time it happens, try pushing on the back cover of your phone....about an inch or two above the speaker
see if it comes back on
Jimmmycrackcorn said:
multiple times....and I did the USB audio routing option. still doesn't fix anything.
only thing that gets the speaker to work is pressing HARD on the back cover of the phone about two inches above the speaker....and if that's the only thing that makes it work, it's gotta be an internal wiring/soldering issue
---------- Post added at 09:52 AM ---------- Previous post was at 09:44 AM ----------
next time it happens, try pushing on the back cover of your phone....about an inch or two above the speaker
see if it comes back on
Click to expand...
Click to collapse
Man, do you think it's both a software bug AND a hardware issue, both causing similar problems?
The S8 really is a great phone when it works, but it seems to have a lot of infancy problems.
Think I found the solution.
Okay. First of all, thank you everyone for reply to this thread. I think I found the solution to the audio cut off problem. Every time when the audio goes off I just gave the phone a few Taps against my palm. So far, this method worked out pretty well for me.
The method I used was to held the phone by the top ear piece area and aimed the speaker area and just slapped it against my palm for a few times.
firedjj1 said:
Okay. First of all, thank you everyone for reply to this thread. I think I found the solution to the audio cut off problem. Every time when the audio goes off I just gave the phone a few Taps against my palm. So far, this method worked out pretty well for me.
The method I used was to held the phone by the top ear piece area and aimed the speaker area and just slapped it against my palm for a few times.
Click to expand...
Click to collapse
what a horrific "solution"
I have done similar.....press my finger hard against the rear panel...right above the speaker grille on the bottom of the phone.
so clearly, it's a hardware issue with wiring/soldering in the internals.
Here is a thread on the official Samsung foruns with LOTS of people complaining about the same: https://us.community.samsung.com/t5...rd-id/GeneralDiscussion/thread-id/2913/page/1
I tweeted that thread to Samsung and Samsung USA....no answer from either
I'm slightly shocked more people aren't complaining about this problem
Because your phones are defective and defective phones (out of the total number sold) represents a tiny percentage.
Just get a replacement.
Some of the comments on Samsung forums make it look like a software issue. If you restart your phone and it works again it is a software issue and the "tapping" thing is just a placebo.
If it was hardware (bad connection), rebooting would do nothing.
But that is what makes it so crazy, the behavior is mostly pointing to software but the tapping on the back has worked twice for me. I'm really curious about an official word (if we're that lucky)
same problem
I have the same problem with my S8. Couldn't find any solution until now.
I have written several times to Samsung support, no answer until now...
kick069 said:
But that is what makes it so crazy, the behavior is mostly pointing to software but the tapping on the back has worked twice for me. I'm really curious about an official word (if we're that lucky)
Click to expand...
Click to collapse
theohood said:
I have the same problem with my S8. Couldn't find any solution until now.
I have written several times to Samsung support, no answer until now...
Click to expand...
Click to collapse
I wrote Samsung support and Samsung Mobile on Twitter multiple times about his issue...and copied the link from the official Samsung forums that I linked on page 1...and they keep refusing to answer my question about it
I had the same issue with the sound I have a sim free s8 rang Samsung UK support yesterday they arranged a brand new phone which I received today via ups just swapped them over so I am very impressed with the there service
So far no issues
Sent from my SM-G950F using Tapatalk
same issue here in the netherlands.. samsung told me to send it in for repairs
guys sorry to inform that it is most probably a hardware issue since only few customers including me are facing this. If it was a software issue then more customers will come up with similar complaints. Bad luck we may all got the same batch of faulty phones.
The reason why i am saying is that i started the device in safe mode and the issue is still there. By tapping right above the speaker clears the issue and same vice versa while playing if tap above the speaker the sound again cuts off meaning to say IT'S AN HARDWARE RELATED THING