Bluetooth issues with music and videos - Verizon Galaxy Note 3 Q&A, Help & Troubleshooting

As of today my phone will link to my Bluetooth headset take calls but will refuse to play music or YouTube videos sound. My jambox now does the same as well....
The sound will transmit out of the ear piece on my smartphone rather than the Bluetooth device which is confirmed to be synced.
Has anyone else had this issue, and or does anyone know what I can do???
Sent from my SM-N900V using xda premium

alpha25100 said:
As of today my phone will link to my Bluetooth headset take calls but will refuse to play music or YouTube videos sound. My jambox now does the same as well....
The sound will transmit out of the ear piece on my smartphone rather than the Bluetooth device which is confirmed to be synced.
Has anyone else had this issue, and or does anyone know what I can do???
Sent from my SM-N900V using xda premium
Click to expand...
Click to collapse
I did have this issue before on a previous phone. I think I was able to get it to work after rebooting the first time. The next time it happened, I ended up having to delete the device in the bluetooth settings and then re-discovered it. Have you tried that?

PrsnlCrcl said:
I did have this issue before on a previous phone. I think I was able to get it to work after rebooting the first time. The next time it happened, I ended up having to delete the device in the bluetooth settings and then re-discovered it. Have you tried that?
Click to expand...
Click to collapse
I've tried rebooting works sometimes, and when it does only for a bit. I've tried unpairing devices as well. Still no luck...
Sent from my SM-N900V using xda premium

alpha25100 said:
As of today my phone will link to my Bluetooth headset take calls but will refuse to play music or YouTube videos sound. My jambox now does the same as well....
The sound will transmit out of the ear piece on my smartphone rather than the Bluetooth device which is confirmed to be synced.
Has anyone else had this issue, and or does anyone know what I can do???
Sent from my SM-N900V using xda premium
Click to expand...
Click to collapse
Wondering if you found a solution to this. I'm having the same problem. It started after the first update. I wiped the phone, tested apps until I found the one causing the problem (Robin voice assistant). Everything was fine until the most recent update and the problem has resurfaced. That makes me think it's one of the bloatware apps I can't remove without rooting. I haven't added any new apps since I resolved the problem the first time. Verizon swears there's nothing wrong with their update. Before I go through the complicated (for me) process of rooting the phone, I want to be sure there's not an easier fix.

Thoughts
Ive had my note 3 for 2 weeks, the phone came loaded with MJ7 firmware and i noticed some popping and cracking while streaming. Took the MJE update and still had the same symptons. Pretty frustrating... I deleted all my bluetooth devices, did a battery pull and rebooted, seems to have really improved. A 100% improvement? NO, but a 90% improvement. Might wanna give it a try if you havent. Hope it helps....
alpha25100 said:
As of today my phone will link to my Bluetooth headset take calls but will refuse to play music or YouTube videos sound. My jambox now does the same as well....
The sound will transmit out of the ear piece on my smartphone rather than the Bluetooth device which is confirmed to be synced.
Has anyone else had this issue, and or does anyone know what I can do???
Sent from my SM-N900V using xda premium
Click to expand...
Click to collapse

Related

Music Volume changing?

Hey guys,
Im running into this weird situation with my GN3, when listening to music through the google music player I get a massive volume drop when the track changes, or when i rewind the track or even just put it to a different part of the song.
heres a video taken with my wifes GN3
as you can see its a really drastic volume change. I've uninstalled it and reinstalled and tried shutdown and everything. My wifes GN3 doesnt do this.
this also happens when using headphones as well.
Basically is this a software issue or a hardware warranty claim that I should go to verizon for? This is a stock non rooted GN3
thanks for the help in advance!
-Ervin
Basically is this a software issue or a hardware warranty claim that
Mine is doing the same thing. It's really annoying.
SUX2BU said:
Basically is this a software issue or a hardware warranty claim that
Mine is doing the same thing. It's really annoying.
Click to expand...
Click to collapse
So I went to Verizon to talk to them. Of course I get someone who doesn't know anything lol. Anyways she has me do a hard reset (lame) so I do. The problem goes away and I say ok. No problem if it comes back I'll be back.
everything was fine until this morning when I played with my music again.
The source of the problem is the equalizer. Hard reset puts the eq settings back to off. So this morning I turned on the equalizer and it did it again! I turned off the equalizer again and it worked normally again.
Needless to say this is weird. Can you are if this is the same with yours? I will go back to Verizon when I get a chance.
EvoXR1 said:
So I went to Verizon to talk to them. Of course I get someone who doesn't know anything lol. Anyways she has me do a hard reset (lame) so I do. The problem goes away and I say ok. No problem if it comes back I'll be back.
everything was fine until this morning when I played with my music again.
The source of the problem is the equalizer. Hard reset puts the eq settings back to off. So this morning I turned on the equalizer and it did it again! I turned off the equalizer again and it worked normally again.
Needless to say this is weird. Can you are if this is the same with yours? I will go back to Verizon when I get a chance.
Click to expand...
Click to collapse
Yeah, it's definitely the equalizer.
SUX2BU said:
Yeah, it's definitely the equalizer.
Click to expand...
Click to collapse
funny thing is, my wife's note 3 doesnt do it...so its not a software issue...needless to say i will go back to verizon next week when i get time and try to get a replacement (i need my bass boost lol)
EvoXR1 said:
funny thing is, my wife's note 3 doesnt do it...so its not a software issue...needless to say i will go back to verizon next week when i get time and try to get a replacement (i need my bass boost lol)
Click to expand...
Click to collapse
Mines been doing the same thing. Let me know if replacement went well, I may have to get mine exchanged too. It's VERY annoying, to say the least!!
Music Volume changing? (replace the EQ program?)
I _think_ I was having the same type of issue. The EQ in Google Music is an interchangeable app, so I am trying a different one which so far doesn't seem to have volume issues, but it's early yet. Apologies if I am misunderstanding the problem but I recommend trying a different EQ app from the Play store. You can have several but only one can be active at a time and Google Music will use it (when you go to EQ in Google Music settings whatever EQ app you have active under Settings > Sound > Music Effects is what opens).
I'm having the same issue. I'll be listening to music with headphones on and when a new track streets the volume gets cranked super loud. Is an exchange in order?
hoping it is software
jakeitup said:
I'm having the same issue. I'll be listening to music with headphones on and when a new track streets the volume gets cranked super loud. Is an exchange in order?
Click to expand...
Click to collapse
I eventually started having the same problem again with the new EQ app. I disabled EQ and it hasn't happened since. I plan to live without an EQ and wait for a fix, hoping it is software.
EvoXR1 said:
So I went to Verizon to talk to them. Of course I get someone who doesn't know anything lol. Anyways she has me do a hard reset (lame) so I do. The problem goes away and I say ok. No problem if it comes back I'll be back.
everything was fine until this morning when I played with my music again.
The source of the problem is the equalizer. Hard reset puts the eq settings back to off. So this morning I turned on the equalizer and it did it again! I turned off the equalizer again and it worked normally again.
Needless to say this is weird. Can you are if this is the same with yours? I will go back to Verizon when I get a chance.
Click to expand...
Click to collapse
I had this exact experience. I've had other issues too, an issue where my Alarm app crashes every so often, and where my phone (when I set it down sometimes) will become unresponsive (screen off) and not let me restart it without a battery pull.
I went to Verizon on 11/26 and had a Factory Reset, thinking that perhaps the recent OTA update could be the culprit, a reasonable theory. After the Factory Reset, the Alarm issue has not happened again (encouraging) but the unresponsive screen issue has (not great). The Music issue I have is the exact same, where in the store naturally it worked, but I hadn't though to turn on the equalizer. I have tried other Play equalizers to the same result.
I have since went back in (yesterday) to have them send me a Manufacturer's Refurb (I haven't Rooted yet), and will receive that on Wednesday (hopefully, if FedEx isn't lame). This will allow me to verify if it is hardware (or if i'm just unlucky and get 2 hardware issue units).
That said, i'll offer this: Today I tried uninstalling many apps I installed, just to try to rule out stuff, no luck. I tried then clearing the Data / Cache for Google Music, and then 'reverting' to the Factory installed version. The issue was gone (and the stock equalizer was on). I have since updated again to the current version, and the issue is still gone. I am wondering if there is a time component to it, and will keep checking.
I do have a separate thread going with all of my observations (i'd link but i'm not a real boy yet), called 'Note 3 - Alarm / Music Issues?' or something, feel free to add your thoughts if you want, and i'll keep an eye on this thread too for info. I want this fixed! (My Galaxy Nexus didn't have this issue...)
In for updates. Mine is doing the same thing.
I have the same exact problem. It happens when using headphones as well as streaming via bluetooth, so seems a software issue to me.
It hasn't happened to me in a while now (knock on wood). Only thing I can think of is keep all your apps up to date
Sent from my SAMSUNG-SM-N900A using xda app-developers app
Happens to me on Google Music. If I pause then restart the song it goes back. Since so many of us have the problem it might be something with 4.3.
Sent from my SM-N900V using xda app-developers app
I notice mine doing that randomly if I get a text or other types of notifications while listening to Pandora it cuts volume and most of the time it will fix itself with the next notification that chimes in, it goes back to normal volume
Sent from my SM-N900V using xda app-developers app
Unfortunately, as per the version at least, i've seen it present in the version that is stock/pre-loaded on the Note 3 as well as the most current / up to date version.
My refurb did not arrive yesterday but hopefully today, so i'll have a second unit to (ideally) confirm if it could be hardware or is more likely software. I feel I have seen similar reports of issues on the S4, so it is leaning towards a software / 4.3 issue, but i'm surprised that it's not more consistently occurring. (I have at least one coworker who cannot recreate the issue).
Any update on this?
Spotify does not have this problem... Has to be with the google play music app...

YouTube goes dark when using bluetooth speakers

This always happens when I use the YouTube app and use my bluetooth speakers for the audio.
Do anyone know why this is happening and how to fix it?
Love the 90s good times
E The Magnificent said:
This always happens when I use the YouTube app and use my bluetooth speakers for the audio.
Do anyone know why this is happening and how to fix it?
Love the 90s good times
Click to expand...
Click to collapse
Happened to me. Uninstall and reinstall seemed to fix it.
Didn't work for me
Love the 90s good times
This same thing happens to me. I uninstalled and reinstalled and it fixed it but today when I connected to my Bluetooth speakers it started doing it again. So if anyone finds a fix please let me know
Sent from my SPH-L720 using xda app-developers app

Sound issue fixed for me

Greetings,
After spending a lot of time trying to find why the sounds coming through the ear speaker i connected the headset that came with the phone and when i connected it pop up on notification the music on the go ,i hit on it and i configure it. When i connect the head set to pause music and go to dialer for example and when disconnected it to pause music and go to home screen.
After that , i unplugged it and finally the sounds coming through speaker.
I hope that will help others also.
Cheers
Vatis
I've been wanting to try the new update but the sound issue is a major deterrent.
However after reading through all the posts it may be a problem with smat connect misbehaving. Some people have found removing smart connect fixed it (http://forum.xda-developers.com/showpost.php?p=51445037&postcount=69).
Seeing as this may be a solution I think I'll upgrade later today and then try this solution if I encounter the same problem.
Maybe more people can try this or if they have post what the result was?
no wonder when i enable back smart connect yesterday, this problem happen.
when i 1st install 4.4, i all the way disable smart connect, so didnt encounter this.
Reading all the posts about the sound issue i tried the easiest solution, uninstalled all the updates of Chrome (i used the most recent version), finally deactivated Chrome itself (using Dolphin now...)
No more sound sound problem since then.
I am not using Smart Connect at all.
fl4r3 said:
I've been wanting to try the new update but the sound issue is a major deterrent.
However after reading through all the posts it may be a problem with smat connect misbehaving. Some people have found removing smart connect fixed it (http://forum.xda-developers.com/showpost.php?p=51445037&postcount=69).
Seeing as this may be a solution I think I'll upgrade later today and then try this solution if I encounter the same problem.
Maybe more people can try this or if they have post what the result was?
Click to expand...
Click to collapse
I can confirm that deactivating smart connect is fixing the sound issue.
Sent from my C6903 using xda app-developers app
vatis24 said:
Greetings,
After spending a lot of time trying to find why the sounds coming through the ear speaker i connected the headset that came with the phone and when i connected it pop up on notification the music on the go ,i hit on it and i configure it. When i connect the head set to pause music and go to dialer for example and when disconnected it to pause music and go to home screen.
After that , i unplugged it and finally the sounds coming through speaker.
I hope that will help others also.
Cheers
Vatis
Click to expand...
Click to collapse
After i installed smartkey from play store, my sound is normal thanks
knudsen81 said:
After i installed smartkey from play store, my sound is normal thanks
Click to expand...
Click to collapse
Now that's a random solution
Sent from my C6906 using Tapatalk
negrobembon said:
Now that's a random solution
Sent from my C6906 using Tapatalk
Click to expand...
Click to collapse
After i put in headset smart connect said to install smartkey and after setup my sound was okay
Sendt fra min C6903 med Tapatalk
Just finished updating to kitkat via USB pc companion, no sound issues so far.
Sent from my C6903 using xda app-developers app
chunlianghere said:
no wonder when i enable back smart connect yesterday, this problem happen.
when i 1st install 4.4, i all the way disable smart connect, so didnt encounter this.
Click to expand...
Click to collapse
axantas said:
Reading all the posts about the sound issue i tried the easiest solution, uninstalled all the updates of Chrome (i used the most recent version), finally deactivated Chrome itself (using Dolphin now...)
No more sound sound problem since then.
I am not using Smart Connect at all.
Click to expand...
Click to collapse
Thechiller86 said:
I can confirm that deactivating smart connect is fixing the sound issue.
Sent from my C6903 using xda app-developers app
Click to expand...
Click to collapse
The first thing i ever do in a rom is delete useless apps including chrome and smart connect.
And I am still having this problem almost daily. Pluging the headset playing something and disconnecting somehow helps.
I had the issue too, even after hard reseting and refreshing stock rom multiple times. The first thing I do is disable apps that I do not use and smart connect is one of them. I kept having the issue even with both chrome and smart connect disabled so I went back to 4.3
Sent from my C6906 using Tapatalk

6.0.1 Bluetooth issue fix?

Hey guys,
this new android related issue where streaming music via bluetooth is a pain in the ass, as there are only two volume levels (absolutely loud and the opposite) is really annoying.
Is there any statement from google, if and when it'll be fixed or is there even a fix already?
I cannot imagine how sth like this got into a final release...
Stream every single day on a 45 minute commute via GPM and Spotify (Bluetooth to car) and never encountered this... Seems odd. I'll keep an eye out but haven't seen it yet!
Sent from my Nexus 6P using Tapatalk
Delboyd12 said:
Stream every single day on a 45 minute commute via GPM and Spotify (Bluetooth to car) and never encountered this... Seems odd. I'll keep an eye out but haven't seen it yet!
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
is a common issue with 6.0.1 and several bluetooth devices (i have a creative roar box), just search the forums here.
I'm usually ok with blue tooth streaming to my car as well as to my Polaris speaker. No issue with my Huawei watch either that I'm aware of.
(Sent via my mobile device)
I'm having a ton of bluetooth issues with this phone sad as I *love* this phone..
But I listen to podcasts daily (while biking/running./in the car) and it keeps cutting out on me.. like 2-3 times/minute.. that's using the bluetooth in-car, as well as two different bluetooth headsets
BTW phone calls are fine - this is just A2DP bluetooth stereo..
on 6.0.1 stock (rooted)
-mark
Edit - seems worse when I'm near my wifi router; although still having issues w/ wifi off..
I had some issues with bluetooth audio cutting out after the phone had been sitting for a while. I added the media apps (music, youtube) to the not optimized list under battery settings and now it works fine.
stream every day from google music app to my vw golfs system via bluetooth and never cut out once or had any issues. Im stock non rooted 6.0.1
It's a wide issue have a look here https://code.google.com/p/android/i...ry Stars&groupby=&sort=&id=189188#makechanges for the people who are having the issue make a comment and Hit the star so Google understands what's going on as they have it as a low priority
Heinous said:
I had some issues with bluetooth audio cutting out after the phone had been sitting for a while. I added the media apps (music, youtube) to the not optimized list under battery settings and now it works fine.
Click to expand...
Click to collapse
I'm going to try your suggestion here... This is infuriating as I dig the phone so far (mostly).
Grumpy Bob said:
I'm going to try your suggestion here... This is infuriating as I dig the phone so far (mostly).
Click to expand...
Click to collapse
Good luck.
Heinous said:
Good luck.
Click to expand...
Click to collapse
No joy. I did your suggestion in conjunction with a few others and I'm still getting audio hits. Did the following to no avail:
- Uninstalled an app called "gasbuddy" which has been reportedly giving users issues with BT
- Messed with a few settings in Developer Options
- Cleared Cache
Did those listed above plus your suggestion and it still doesn't work properly. The only thing that is (albeit moderately) reliable is to completely unpair, forget device, repair, and update permissions. How frustrating every time I get in the car. Additionally, I've been getting SERIOUS BT phone problems. The caller on the line cannot hear me nearly at all. It's not my car's BT unit either, as I've troubleshooted with other phones. I have to switch to handset speakerphone. I feel like I'm in the 90s again. I'm massively bummed out since I spend a lengthy portion of time in my morning/evening commutes. BT is the one thing I can't do without. What a drag.
Grumpy Bob said:
No joy.
Click to expand...
Click to collapse
Does it work with other Bluetooth devices, or do you have other phones to test in your car? Might be an issue with the car or even something google/hauwei can fix under warranty.
Heinous said:
Does it work with other Bluetooth devices, or do you have other phones to test in your car? Might be an issue with the car or even something google/hauwei can fix under warranty.
Click to expand...
Click to collapse
Thanks for the reply but yeah that's what I meant when I said - "as I've troubleshooted with other phones."...
As to your other point, this is actually my second 6p. I RMA'd one a few weeks back for the same issue - I thought the same thing.
So frustrating. Like nailing jell-o to the wall.
I found what was causing my Bluetooth issues with my Chevy Malibu. The app weather bug was messing with my phone Bluetooth and battery drain. After I deleted the app my Bluetooth works fine and my phone now sleeps with doze correctly...
Sent from my Nexus 6P using XDA Free mobile app
cables2590 said:
I found what was causing my Bluetooth issues with my Chevy Malibu. The app weather bug was messing with my phone Bluetooth and battery drain. After I deleted the app my Bluetooth works fine and my phone now sleeps with doze correctly...
Sent from my Nexus 6P using XDA Free mobile app
Click to expand...
Click to collapse
I was having the same issue, both with BT headphones, BT speaker, and my Android Wear watch. I tried factory resets on both phone and watch, and forgetting all BT connections and re-pairing to no avail. I Factory reset my phone again, and didn't add my Amber Weather Widget back to my home screen and all was well. As soon as I added it...Bt went to hell again. Deleted the app and now I'm having no problems. Not sure why a weather app would cause BT to act up, but it sure did in my case.
Uuuh. This is ultra frustrating. Using my smartphone for business and private stuff, so it has to re reliable. Hearing music is a pain in the ass, really. Doesn´t matter if I connect it to my Bose Soundlink Mini, my Philips NFC/Bluetooth Dongle...interruptions all over the place.
BTW: I don´t have any weather widget installed, so I have absolutely no clue what to try next. Delete all paired devices is a no go, really.
PS: And it´s not only interruptions - music kind of gains speed after those interruptions.
Grumpy Bob said:
No joy. I did your suggestion in conjunction with a few others and I'm still getting audio hits. Did the following to no avail:
- Uninstalled an app called "gasbuddy" which has been reportedly giving users issues with BT
- Messed with a few settings in Developer Options
- Cleared Cache
Did those listed above plus your suggestion and it still doesn't work properly. The only thing that is (albeit moderately) reliable is to completely unpair, forget device, repair, and update permissions. How frustrating every time I get in the car. Additionally, I've been getting SERIOUS BT phone problems. The caller on the line cannot hear me nearly at all. It's not my car's BT unit either, as I've troubleshooted with other phones. I have to switch to handset speakerphone. I feel like I'm in the 90s again. I'm massively bummed out since I spend a lengthy portion of time in my morning/evening commutes. BT is the one thing I can't do without. What a drag.
Click to expand...
Click to collapse
Yep,I have the same exact issue with phone calls, the caller cannot hear me at all and I switch to speaker. This is my second phone and they both did the same thing, connects, fine for a few seconds, then gets muted or something and have to switch to speaker. My notes never did this and it's super making me mad! I'm going to call google and try to return this phone. It's BT totally broken.
I might be giving up on the phone very soon. I'm bummed. I really dig it, but BT is such a HUGE part of my life at this point that it's impossible for me to own a phone that falters in that respect. Ugh. How disappointing.
I even signed up for the new Android N beta testing, hoping that would remedy the situation. Nope.

Audio cutting out more and more frequently since last update.

Anyone else getting their audio cut out? Before the latest update my phone was pretty flawless. Now certain apps the audio cuts out. Then cuts back in and sound likes it struggles to stay on then cuts back out. Now this just happened to a Facebook video I was watching. This never happened before. I'm not using head phones and I haven't tried using them this is happening to the phones speaker.
Is Sammy aware of this issue?
cldbld said:
Anyone else getting their audio cut out? Before the latest update my phone was pretty flawless. Now certain apps the audio cuts out. Then cuts back in and sound likes it struggles to stay on then cuts back out. Now this just happened to a Facebook video I was watching. This never happened before. I'm not using head phones and I haven't tried using them this is happening to the phones speaker.
Is Sammy aware of this issue?
Click to expand...
Click to collapse
Factory reset, I had camera problems after the lastest update. It would FC on pro mode and had to be rebooted for the camera to work again. It's a pain, but it works.
g1-and-only said:
Factory reset, I had camera problems after the lastest update. It would FC on pro mode and had to be rebooted for the camera to work again. It's a pain, but it works.
Click to expand...
Click to collapse
Was gonna be my last resort, but I'll give it a go when I get off work. I'll report back. Thanks bud
cldbld said:
Was gonna be my last resort, but I'll give it a go when I get off work. I'll report back. Thanks bud
Click to expand...
Click to collapse
No problem
i've had this problem. I reset and it went away then came back after a software update. I would love to know what that update did and how to roll back
Well I'm back, and I got some bad news.
I did an hard reset, (went into recovery and deleted cache as well etc)
The 1st day it was fine. And now just a few hours ago, it started again. It's really bugging the he'll out of me.
This has to be software related. My phone was flawless before this last update.
As I type this my keyboard stopped making sounds.
Contacted samsung about the issue.
Did it happen with headphones or the speaker or both?
Sent from my SM-G935T using XDA-Developers mobile app
Richieboy67 said:
Did it happen with headphones or the speaker or both?
Sent from my SM-G935T using XDA-Developers mobile app
Click to expand...
Click to collapse
It's been happening with the phones speaker. Haven't replicated the issue with headphones, then again I rarely use them on the phone.
Right now I have full sound, but eventually it will cut out, come back cut out rinse and repeat.
No issues before the latest update.
no problems here
Sent from my SM-G935T using Tapatalk
Having the same issue on my AT&T Galaxy S7. It doesn't happen on Bluetooth, and I haven't noticed with headphones, but it cuts out all the time through the speakers. It'd be nice to find a solution to this issue for it is causing several issues such as the sound cutting out during my alarm going off for work. Ended up an hour late due to the issue. ?
Anyone find a true resolution. I've read many articles and still no luck. Factory wipe, partition wipe, safe mode, developer mode.. I've tried it all
I share your pain. I have the same problems too.
When I try to use the phone for a conference call, the volume drops but they can hear me. When I am listening to YouTube, the volume drops. When I try to use the phone in Speaker mode, the volume drops too. No Fix and very discouraged.
Solved!!!!
I had this problem!!!
But i solved this
Go to Settings> Advanced features and Disable Easy mute
If this worked for you please reply...
Mohammad Rahimi @MO7AMMADrahimi from IRAN
RNBU said:
I had this problem!!!
But i solved this
Go to Settings> Advanced features and Disable Easy mute
If this worked for you please reply...
Mohammad Rahimi @MO7AMMADrahimi from IRAN
Click to expand...
Click to collapse
Where is the settings in german ? I am fuuuuucked up because this annoying bug appeared .
Useless programmers
If it's not broke, update it until it is.
LG V20 - No "Easy Mute" feature found. Nothing found. I am a music developer and accurate and WORKING audio is my livelihood. Very fu&&ckin IRATE. Stupid software developers need to go back to hacker school and save real programming for professionals. Now we have to go back to a effing Ipod? CDs? Vinyl?

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