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I ported my phone number over from AT&T. My Incredible was supposed to ship on the 22nd. It shipped on the 24th, with no reason given. Then, I wasn't home on the 25th to sign for it, so I had to trek to the FedEx place to pick it up. It took me an hour waiting in line. I get home, and follow the directions to activate my phone. It activates, programs the phone, and reboots it. Finally, I'm done, right? No. Instead of being able to call out, or receive calls, I can't. If I try to call out, it redirects my phone call to the activation process. If people try to call me, it rings and rings, but I don't receive the call.
I tried reactivating again. It failed this time, and redirected me to customer support. I'm in a house, all alone, with no landline. Therefore, I can't call anyone, not even the 800 numbers for support. The only way I was able to get support earlier was because the activation process redirected my call when it failed. The problem now is that because of the time, their support is closed. Earlier, they had me remove the battery and wait. That didn't work. So I had to get ahold of a different rep because that one couldn't call me back due to my issue. That one told me to wait a few hours. The issue still hasn't improved. It's weird, because on their end it says my phone is activated, and I can use the data network on my phone, but I can't send or receive sms/mms or calls.
Help?
Jyosua said:
I ported my phone number over from AT&T. My Incredible was supposed to ship on the 22nd. It shipped on the 24th, with no reason given. Then, I wasn't home on the 25th to sign for it, so I had to trek to the FedEx place to pick it up. It took me an hour waiting in line. I get home, and follow the directions to activate my phone. It activates, programs the phone, and reboots it. Finally, I'm done, right? No. Instead of being able to call out, or receive calls, I can't. If I try to call out, it redirects my phone call to the activation process. If people try to call me, it rings and rings, but I don't receive the call.
I tried reactivating again. It failed this time, and redirected me to customer support. I'm in a house, all alone, with no landline. Therefore, I can't call anyone, not even the 800 numbers for support. The only way I was able to get support earlier was because the activation process redirected my call when it failed. The problem now is that because of the time, their support is closed. Earlier, they had me remove the battery and wait. That didn't work. So I had to get ahold of a different rep because that one couldn't call me back due to my issue. That one told me to wait a few hours. The issue still hasn't improved. It's weird, because on their end it says my phone is activated, and I can use the data network on my phone, but I can't send or receive sms/mms or calls.
Help?
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You didn't specify that you've done this (per se), so I'm going to suggest that you dial *228 and press for option 1. Let it do it's thing and reboot.
If it still doesn't work, Go to Settings > Wireless & Networks. Make sure Airplane mode is NOT checked. Scroll down and make sure Mobile network IS checked. Then tap Mobile Networks on that same page. You MAY want to check the first two boxes, but then tap System Select and check Automatic.
Hope this helps.
Curious, but did you bother calling customer service?
It is possible your account is messed up and needs to work done by a CS rep to fix.
I've had something similar with other phones in the past that had to be resolved by CS.
*611 for Customer Service. Free, doesn't require you to have an actual plan, just be able to connect to the VZW network (which if you are connecting to the activation/programming you are) They will be able to help you. I suspect your number wasn't yet ported or the port wasn't completed. There are at least two systems they need to activate your account information in and I'd guess one completed and the other didn't. Stupid system if you ask me. They will ask you to remove the battery from your phone again at some point, it is actually a required step, not like when internet service providers tell you to reboot your modem... I know it is frustrating but you may have to continue to call until you get someone competent enough, or you can just ask to be elevated when you call.
rfarrah said:
You didn't specify that you've done this (per se), so I'm going to suggest that you dial *228 and press for option 1. Let it do it's thing and reboot.
If it still doesn't work, Go to Settings > Wireless & Networks. Make sure Airplane mode is NOT checked. Scroll down and make sure Mobile network IS checked. Then tap Mobile Networks on that same page. You MAY want to check the first two boxes, but then tap System Select and check Automatic.
Hope this helps.
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Click to collapse
krelvinaz said:
Curious, but did you bother calling customer service?
It is possible your account is messed up and needs to work done by a CS rep to fix.
I've had something similar with other phones in the past that had to be resolved by CS.
Click to expand...
Click to collapse
Jaguox said:
*611 for Customer Service. Free, doesn't require you to have an actual plan, just be able to connect to the VZW network (which if you are connecting to the activation/programming you are) They will be able to help you. I suspect your number wasn't yet ported or the port wasn't completed. There are at least two systems they need to activate your account information in and I'd guess one completed and the other didn't. Stupid system if you ask me. They will ask you to remove the battery from your phone again at some point, it is actually a required step, not like when internet service providers tell you to reboot your modem... I know it is frustrating but you may have to continue to call until you get someone competent enough, or you can just ask to be elevated when you call.
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Click to collapse
As an update, it began working at 4AM that day. What happened was apparently an outage in their backend services, and it cause my activation to go through, but the tieup caused it to not remove the callblock in place.
I had tried all the things you guys recommended before I posted this thread.
It was ridiculous, I couldn't even call customer support using *661. In fact, the support reps I got earlier couldn't even call me back if we got disconnected.
Anyhow, all is well now, and I'm really enjoying my phone. A nice switch from my HTC Fuze with AT&T.
I've seen a few threads about this in the past for AT&T and call forwarding/google voice. I guess they never fixed it.
I tried setting it up via the google voice app, but it failed. I then tried to change it in call settings, but it fails, "Failed to read data", "Forwarding number change failed". I try going into More settings, "Failed to read data", "Network or SIM card error", and finally I tried to enter the MMI code, and all it does is say "MMI Code Started" and nothing happens.
I've rebooted, I've tried it with wifi off, all sorts of stuff. I guess I don't understand *why* I've seen threads back to the S2/3 with the same problem and why it isn't fixed.
I have been told by AT&T conditional call forwarding is enabled on the line.
Has anyone else gotten this to work on their S7? Is it just me?
Google voice works for me. I installed google voice app and use Hangouts as primary method of listing to my VM.
adocorp said:
Google voice works for me. I installed google voice app and use Hangouts as primary method of listing to my VM.
Click to expand...
Click to collapse
When you installed Google Voice, I'm guessing it configured your voice mail for you? Did you have to use the MMI code, or did GV handle it all?
I'm thinking there is something messed up on my line. About a month ago, my line was transferred to my work account. I didn't verify if GV was still working after the transfer. And then I got the new phone, which required a new SIM. I don't know if it is the new phone, sim, or the line transfer that is the problem.
Do you get any errors when you go into the phone settings, and do more settings so you can see the forwarding details?
Segjin said:
When you installed Google Voice, I'm guessing it configured your voice mail for you? Did you have to use the MMI code, or did GV handle it all?
I'm thinking there is something messed up on my line. About a month ago, my line was transferred to my work account. I didn't verify if GV was still working after the transfer. And then I got the new phone, which required a new SIM. I don't know if it is the new phone, sim, or the line transfer that is the problem.
Do you get any errors when you go into the phone settings, and do more settings so you can see the forwarding details?
Click to expand...
Click to collapse
Google voice configured everything for me. I didn't have to do anything.
Under setting Voicemail Service provider shows "Google Voice"
Voicemail setting, it shows my Google number and my account being signed in.
Segjin said:
I tried setting it up via the google voice app, but it failed. I then tried to change it in call settings, but it fails, "Failed to read data", "Forwarding number change failed". I try going into More settings, "Failed to read data", "Network or SIM card error", and finally I tried to enter the MMI code, and all it does is say "MMI Code Started" and nothing happens.
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Click to collapse
I recently switch to Cricket, 5gb for 45$ a month with autopay. I getting the same errors. Good thing I also have a att prepaid Nokia lumia 635, I inserted sim on this phone and able to setup call forwarding, after you done, move sim back to s7 edge.
maybe get a used Nokia lumia 635 and give it a try? the phone is really cheap so give it a try. no guarette it works for you but it works for me.
So, I tried the SIM from another S7 (not edge), mine is edge, and it was able to go into the call forwarding settings on my phone. Previously I would get a Network or SIM error, and call waiting would be disabled. With the other SIM, these settings worked. So we know it isn't GV or the phone.
After an extensive conversation with their level 2 support, we found the 2 lines are provisioned with the same features. But, we found that the IMEI that was associated with my line was my old phones IMEI and not my new one. I was skeptical that this would solve the problem because we put a different SIM (from a different phone with a different IMEI) and it worked, however, I was assured that it is more of a 2 systems on the back end not validating things correctly due to the old IMEI.
They had to escalate the IMEI change and I was told it should be changed on the line within 24 hours. So now I wait.
Background: My coworker and I got our phones on Monday, 3/7. When we attempted to have them activated, the AT&T rep said she couldn't do it, that it was too early and was having problems. She created a ticket and put the one line on the ticket, and my line as a note on the ticket. My line started "working" that day, but the other line took 3 days to activate. I guess it took 3 days for them to properly activate because that is the one with the SIM that worked. Mine, that started working on 3/7 has all the problems with call forwarding and waiting.
Hopefully the IMEI thing on the back end will solve the issue.
qw
It is now working. For whatever reason, getting the correct IMEI in the system for me fixed the problem.
Segjin said:
I've seen a few threads about this in the past for AT&T and call forwarding/google voice. I guess they never fixed it.
I tried setting it up via the google voice app, but it failed. I then tried to change it in call settings, but it fails, "Failed to read data", "Forwarding number change failed". I try going into More settings, "Failed to read data", "Network or SIM card error", and finally I tried to enter the MMI code, and all it does is say "MMI Code Started" and nothing happens.
I've rebooted, I've tried it with wifi off, all sorts of stuff. I guess I don't understand *why* I've seen threads back to the S2/3 with the same problem and why it isn't fixed.
I have been told by AT&T conditional call forwarding is enabled on the line.
Has anyone else gotten this to work on their S7? Is it just me?
Click to expand...
Click to collapse
resetting APN under mobile networks fixed it for me
I have a G930U on AT&T and it took me about a week to realize missed calls weren't going to voicemail (had an AT&T S5 previously) I kept getting MMI code errors when using the **004* code provided by GV, and the GV app was unable to update as well. I was able to fix the issue via an AT&T support chat.
Per the Google Voice support page (click the "Additional help for AT&T customers" dropdown): https://support.google.com/voice/answer/165656?hl=en
If you are having trouble configuring Google voicemail on AT&T, you can make the switch by contacting AT&T Support live chat:
Ask your support representative to set up call forwarding for the following HD Voice settings: Busy, Unanswered, Unreachable. Confirm that they don't set up call forwarding for Always Forward.
The representative should set the forwarding number as your Google Voice number.
Before disconnecting with your representative, check that your voicemails are arriving in your Google Voice inbox:
Call your phone and let it ring until it goes to voicemail.
Call your phone and reject the call.
Turn off your phone and then call it.
Click to expand...
Click to collapse
Works like a charm now.
Anyone else use Youmail with this phone? I cannot get the phone to get into the "Call Forwarding" section of the phone, as I get "Sim Error or Network Error", I put the sim in my old S4, and I can get Youmail to work and the phone to forward the calls. I am at a loss.
I use YouMail on my s7edge. It works just fine. YouMail should setup the call forwarding options for you.
Me Too
Sorry I have nothing good to report. Just a simple "Me Too".
I've spent a couple of hours trying to get YouMail set up on S7 but VMs still go to built-in VisualVoicemail. Spent an hour on the phone with AT&T last night and they couldn't resolve it either. They tried (a) dropping me to "basic" voicemail, (b) manually adding the forwarding number to my account, and even (c) removing VM from my account altogether. (there's probably a (d), (e), (f), and (g)...i just don't recall now...).
Next step is to contact YouMail tech support. I'll report back with any news.
EDIT: Meant to also mention that accessing the Call Forwarding settings also gives me an error. "Failed to read data. Network or SIM card error."
bahnjee said:
Sorry I have nothing good to report. Just a simple "Me Too".
I've spent a couple of hours trying to get YouMail set up on S7 but VMs still go to built-in VisualVoicemail. Spent an hour on the phone with AT&T last night and they couldn't resolve it either. They tried (a) dropping me to "basic" voicemail, (b) manually adding the forwarding number to my account, and even (c) removing VM from my account altogether. (there's probably a (d), (e), (f), and (g)...i just don't recall now...).
Next step is to contact YouMail tech support. I'll report back with any news.
EDIT: Meant to also mention that accessing the Call Forwarding settings also gives me an error. "Failed to read data. Network or SIM card error."
Click to expand...
Click to collapse
So I went to do this again, and now its giving me the same Failed to read data error. hit back, and tried it again and it read for about 40 seconds and finally loaded.
Upon further testing, it looks like if wifi is off, and i'm only on cellular data, it won't read. If I connect to wifi, it takes a while, but it will read and let me make changes. So try connecting to wifi and giving it a shot
I found that I was able to sometimes get into the CCF settings, but still couldn't save the new numbers. My GoogleFu turned up a suggestion to put the SIM card into a different phone, setup the CCF and then move the SIM card back. Will try that tonight with a spare phone I have at home...
I have an issue surrounding my grandmothers K20.
For some reason every time I attempt to enable wifi calling it says try again later. I'm not sure if this problem is happening because we switched carriers to ATT from VZW. But, none the less after multiple attempts it wont enable. So I'm wondering if it is because it thinks it is a vzw phone (even though it is unlocked receiving service just fine from ATT).
My next question is.. How hard is it to just flash the phone over to ATT android installation. I know ATT has the k20. And I know that doing that would probably solve a ton of problems I'm experiencing.
Does anyone know if that is a thing I can do? also where do I go to download the ATT android software for the K20...
Another issue is the device keeps popping up saying "non verizon sim card" grandma doesn't need that notification. That will just confuse her.
Any help is appreciated.
Sincerely,
A newb.
My 6t is arriving tomorrow and I'm hoping when I pop my Sim in everything will work. But sounds like most people are having to call Verizon.
My question is, for those of you who've done this successfully, what did you ask Verizon to do? Sounds like most of the techs don't really know about this phone so I wanted to see if there were any key words or phrases to try and get everything working.
I did online chat. Explained that I had rebooted, factory reset, deleted app cache and cache partition. They sent me to tier 2 (actually had to call). On hold there now. Told them all my trouble shooting and told them that I needed CDMA-less provisioning. He said that sounded right and is supposed to be working on it now. It's taking forever though.
natypes said:
I did online chat. Explained that I had rebooted, factory reset, deleted app cache and cache partition. They sent me to tier 2 (actually had to call). On hold there now. Told them all my trouble shooting and told them that I needed CDMA-less provisioning. He said that sounded right and is supposed to be working on it now. It's taking forever though.
Click to expand...
Click to collapse
I've seen some people say that they dialed into the phone info and set network type as LTE only and it worked. Did you try that??
No, but I need to. They told me it would be fixed in 3 business days.
Well currently I'm on v20 RN mine 6t will be here tomorrow...hope it work right out box without issue but if not then got to fight with verizon :'))
Textra isn't working either. Any suggestions for 3 days until they get it fixed? My Pixel 2 XL is on swappa and my Pixel 3 XL needs to go back to Google for refund.
natypes said:
Textra isn't working either. Any suggestions for 3 days until they get it fixed? My Pixel 2 XL is on swappa and my Pixel 3 XL needs to go back to Google for refund.
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Click to collapse
What exactly isn't working with Textra? Is it just because of the issues with SMS through Verizon or is there a problem specific to the app?
So what exactly is the issue ? Do I need CDMA- less provisioning ? Or for it to be removed?
handman29 said:
So what exactly is the issue ? Do I need CDMA- less provisioning ? Or for it to be removed?
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Click to collapse
Most of the issues is one plus screwed up. They never gave vzw imei #'s for their Network. Either that, or vzw screwed up, and just didn't do it. Here I have a non working phone, and I'm supposed to wait up to 3 days, for Verizon to HOPEFULLY enter my imei into the system. Not happening, I am sending phone back. What a disaster. I wonder why I'm still on vzw. Nothing but headaches.
Here it is in a nutshell:
The 6T only supports LTE on Verizon's network. Verizon still uses CDMA for things like SMS on most phones. In order for their systems to use LTE for your SMS messages you have to have the "CDMA_LESS" provision added to your SIM card. In order to do this your phone must be registered correctly as a "ONEPLUS 6T" in their systems. It seems that either Verizon or Oneplus goofed and not all 6T's are in their system. If you phone registers as a generic device, they will not be able to add the "CDMA_LESS" provisioning.
For some, like myself, it was a simple call to tech support to add the CDMA_LESS provisioning since my phone registered properly on their network as a "ONEPLUS 6T 8/128". Those who's 6T's do not register properly due to their IMEI not being in Verizon's database will have to wait for it to be added.
clabern said:
Here it is in a nutshell:
The 6T only supports LTE on Verizon's network. Verizon still uses CDMA for things like SMS on most phones. In order for their systems to use LTE for your SMS messages you have to have the "CDMA_LESS" provision added to your SIM card. In order to do this your phone must be registered correctly as a "ONEPLUS 6T" in their systems. It seems that either Verizon or Oneplus goofed and not all 6T's are in their system. If you phone registers as a generic device, they will not be able to add the "CDMA_LESS" provisioning.
For some, like myself, it was a simple call to tech support to add the CDMA_LESS provisioning since my phone registered properly on their network as a "ONEPLUS 6T 8/128". Those who's 6T's do not register properly due to their IMEI not being in Verizon's database will have to wait for it to be added.
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Click to collapse
Unfortunately we are at their mercy. Alot of Imei number will get lost in the shuffle. I am just returning my 6t. Not worth the aggravation.
What happens when you go back to another phone with CDMA? Do you lose the provisions for it forever or do you gain access back?
Sent from my SM-N960U1 using Tapatalk
Verizon will be shutting down their CDMA network sometime in 2019. So in a year, this won't be an issue anymore.
oneandroidnut said:
What happens when you go back to another phone with CDMA? Do you lose the provisions for it forever or do you gain access back?
Sent from my SM-N960U1 using Tapatalk
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Click to collapse
Well, cdma does dtill work, but texts will not work if you only have cdma. Calls do though.
Had the no sms issue on one of my lines called tech asked them to provision cdma less feature they did and within a few second all my texts started flooding in. Been using it all day with zero issues.
Ok here's what I did;
Switch the verizon Sim to sim2 slot.
Call Verizon at 8009220204
Get to customer service option
Tell them about the sms issue and have them add cdma_less option
They will add in 5mins, then they will send sms to test.
All works now. Also, the visual voicemail is intergrated into phone app. No more another app like in Samsung.
Sent from my ONEPLUS A6013 using Tapatalk
I contacted Verizon today and told them "about the sms issue and have them add cdma_less option" like previously posted. She flipped the switch and had me reboot. Texts are working perfectly. Pretty easy fix. As always thanks for the info.
Had zero issues, followed the portion of the article here like a normal upgrade
https://www.droid-life.com/2018/11/06/oneplus-6t-verizon-sms-issues/
"My Verizon>My Device>Activate or Switch Device>Activate On an Existing Line"
punched my 6T imei in, swapped sim from note 9 into 6T and sms/mms sending and receiving working and over 100 mbps on first speedtest! Needless to say I am pretty happy so far!
Yamvmax1 said:
Unfortunately we are at their mercy. Alot of Imei number will get lost in the shuffle. I am just returning my 6t. Not worth the aggravation.
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Click to collapse
Seems I found an easy solution - I enrolled in Verizon Integrated Messaging. After 3 day's I got an SMS (and before that SMS did not work!) :
ZW Free Msg: Welcome to Integrated Messaging! Starting now, your messages will be synced across your Verizon Messages devices-including phone, web & tablet access! Visit www.vzw.com/vzmessages for more info.
And all SMS started to work over LTE!