Project Fi Device Protection - Nexus 6P Q&A, Help & Troubleshooting

When I bought my phone through Project Fi last month I checked the box for device protection, which wasn't available at the time (nor was Nexus Protect).
Today I got an enrollment email, and the way it works is for 5 dollars a month you get up to two handset replacements per year ($100 deductible) and an extension of the original 1 year warranty for as long as you keep paying $5 a month. Also they send you the replacement before you send in your broken unit.
Just FYI.

Related

Eligible For Nexus upgrade?

My friend current has tmobile flexplay with a cliq:
Android plan
Unlim minutes
unlim text
So they want to know if they can upgrade to the Nexus or will they have to get a new plan.I let them play with mines and now they want one too.Any help is appreciated.
tell them to call T-mobile and ask
most likely no discount
I'm making a lot of guesses, because I don't have all the needed information.
But with that in mind, they would most likely not be eligible for upgrade pricing. and here is why I say that.
The Cliq is not even a year old, they most likely signed a 2 year contract for the cheapest pricing on a phone. That means that it is 22 months from when they got the phone until they are eligible for a full discount again. It has not been long enough for them to get a discount again. Even a one year contract has to be 11 months before another discount.
If they are on Flex Pay Monthly they are never eligible for a discounted phone because their account is month to month.
The only way that they would be eligible for an upgrade is if they signed a two year contract for a phone at least 22 months ago, and then paid full price to buy their Cliq and added the android data service. Not likely but possible.

Dropped my phone, am I screwed?

So I dropped my phone 2 feet and it exploded and the screen is done. I'd post pictures, but it makes me sad.
I've had the phone for 40 days or so, what can I do to not have to pay $550 for a new phone? Add insurance and wait a month? If I add the insurance what would it cost me per month and for a new phone?
Landmine said:
So I dropped my phone 2 feet and it exploded and the screen is done. I'd post pictures, but it makes me sad.
I've had the phone for 40 days or so, what can I do to not have to pay $550 for a new phone? Add insurance and wait a month? If I add the insurance what would it cost me per month and for a new phone?
Click to expand...
Click to collapse
As far as I know, you can only add Sprint TEP during your first 30 days. Check your credit card for accidental damage protection (Amex has 1 year extended warranty and 90 days accidental damage).
Repairing the screen probably won't be $550, but will be very expensive.
I'm sorry for your loss. As far as I know you can only sign up for insurance within a certain period of time after recieving the phone. I think you are past that timeframe.
I don't think there are any replacement screens available yet for replacing the glass yourself. You could search for something like that if you are the brave type, or look for a place that will repair it for you. But again, I don't think replacement parts are available yet.
In my opinion, if you want to avoid buying an expensive new phone I would buy the cheapest CDMA phone you can get from sprint (or Ebay) and wait until parts are available for the EVO.
Without insurance you are pretty screwed. You can try adding it to your Sprint account now and see if they will let you and wait 40 days or so to file a claim.
Either that or pony up the cash for one on ebay.
Amex protection, while they are amazing, will only cover what you spent on the phone.
So if you got the phone for $199, they will reimburse you what you spent on it, not the cost of the replacement at $499.
I went through this with my wifes Pre. Dog ate it after 80 days. Amex said they would give me $199 for it (what I spent) but would need the damaged phone as proof. It would cost me $499 for a new Pre. Luckily I had insurance. I asked Amex if they would pay the $100 deductible for the insurance, but my insurance company would want the damaged phone to see if they could repair it.
They immediately credited my account $100 and was happy about it. They did not need the phone back.
I buy everything on Amex. Everything.
But in your case you have two options. Buy a new phone, or try to get away with insurance fraud.
I thought I read a post somewhere on here where someone found the front glass for sale for like $130.
So Sprint added the insurance to my plan and told me it was active as of today. So I'm covered apparently, anyone know what it will cost me to use that insurance?
It was $100 for me.
Sent from my PC36100 using XDA App
Thank you. Suppose this thread can now be closed or deleted.
Please have some form of moral fortitude and carry the insurance for at least a year.
Glad you are able to get away with it.
I'm going to keep the insurance forever. I wanted to get it pre-drop but put it off because I was so "careful"... What a joke I am right?
Landmine said:
I'm going to keep the insurance forever. I wanted to get it pre-drop but put it off because I was so "careful"... What a joke I am right?
Click to expand...
Click to collapse
You live and learn
Luckily Sprint allowed you to add the insurance past your 30 day mark. I understand that insurance can be added "anytime", but I guess they fed me a line of B.S. when they warned me that after my 30-trial period, I couldn't add it.
Either way...$100 is a heck of a lot better then having to dish out the full price of the phone.
If you ever need insurance activate an old phone online then activate the one you need insurance on. It will let you add it then. It needs to be able to power on and join the network though.
My Sprint insurance runs 15 a month per phone.
PAPutzback said:
My Sprint insurance runs 15 a month per phone.
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Click to collapse
Why? I have Total Equipment Protection (the best plan) and it is $7 per phone per month.
if sprint ever tells you that you can't add insurance tell them it's in the contract which it is, as long and they didn't kick you off because of too many claims ( i think 3 or more a year) they have to let you add it
If you would have gone to a service and repair store like mine, you would have been charged a $119 fee and then we could either replace the damaged parts if we have them, or order you a replacement. Then you could also add insurnace after that as well.
Best thing is that the Evo is not hard at all for us to work on. The only hard part would be getting a screen. I can have one taken apart and swap a screen in probably 15 to 20 minutes.

Warranties...

Has anyone made any decisions yet on their warranty if they are getting one? I guess my choices are the BB Black Tie Program, VZW's "extended warranty" and SquareTrade. I have never had an experience with any one of them.
VZW requires a monthly payment, about $10 or so. SquareTrade is $129 for 3 years (+ an optional/additional $70 for accident, spill/water, & drop protection) and BB 2 year Black Tie program is about $160 if I recall and the 3 year program is through the roof.
I'm looking to see if anyone's had experience, particularly with SquareTrade, since when I do the math looking at it over a three year time frame, it seems to be the best deal because it's about $5.50 a month over that period.
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I have used square trade and have found their service to be great.
Its also has the benefit of being transferable to anyo e you sell the unit to for free.
I went with the 1 year black tie in this case because I plan to trade the unit in at the end of the year when I hope the quad cores are out
Sent from my Xoom using XDA App
I used my Amex, 1 year extended warranty and 3 months accidental and theft protection for free.
Sent from my EVO using XDA App
Bassman9027 said:
I frequent BBY, I bought the 1 year accidental plan.
1) Own Xoom for 11 months
2) in month 12 drop the xoom *woops*
3) Bring in to BBY and ask for store credit
4) Walk out with current gen tablet or $799.99 store credit in your pocket.
seems like a good deal to me.
Click to expand...
Click to collapse
That's not how it works. They are going to try and fix it, and if they cannot, you'll get store credit towards a new tablet
Squaretrade has a 30% discount today code MARCH) so I was thinking about getting add'l warranty. I've bought warranties from them before but never required their service so idk what they are like when they have to pay. However, my Xoom is still not even shipped yet LOL!

Has anyone used their CC purchase protection instead of getting insurance

Someone pointed out about how they opted out of getting "Nexus Protect" to use the money to upgrade to the 128gb version because their signature card has purchase protection which alot of credit cards nowdays have. It got me thinking so i looked at my Chase Sapphire Preffered benefits which is a visa signature card.
Here are the benefits when it comes to purchase protection:
PURCHASE PROTECTION
Covers your new purchases for 120 days against damage or theft up to $500 per claim and $50,000 per account.
EXTENDED WARRANTY PROTECTION
Extends the time period of the U.S. manufacturer's warranty by an additional year, on eligible warranties of three years or less.
PRICE PROTECTION
If a card purchase you made in the U.S. is advertised for less in print or online within 90 days, you can be reimbursed the difference up to $500 per item, $2,500 per year.
RETURN PROTECTION
You can be reimbursed for eligible items that the store won't take back within 90 days of purchase, up to $500 per item, $1,000 per year.
Click to expand...
Click to collapse
So for 4 months after the card gets officially charged, I get protection from any user damage or theft without having to pay a deductible. I also get another year of manufactor warranty which Google has good warranty services with no deductible. Before one says that the process of claiming can be lengthy compared to that "Nexus Protect" offers you to replace the phone as soon as the next business day, i called chase sapphire card directly and they told me what documentation would be needed (not much depending on the situation), and that if the phone is unusable or badly damaged that I can just use the card to pay for another one and they will reimburse me what i paid for (up to $500). With that said there would be no deductible on my end, maybe the extra $50 if i wanted to get the same 64gb version i ordered assuming prices are still the same when I file a claim. And honestly... me being a nexus guy... ill end up upgrading again to next years nexus phablet.
What is everyones experience with credit card purchase protection claims?

Extended warranty in Canada

I bought mine from Best Buy and purchased the Geek Squad protection it $13 a month. I got a $35 credit on the phone to try it but will probably cancel it once I hit the 90 day. Telus would only sell me a warranty if I had a plan with them. And it would be $9 a month. I also called customer support @ essential and left a voicemail which they promptly called me back within 24 hours to tell me they don't offer a warranty to Canadians but that they are working on it.
Is there any other option anyone has found for warranties in Canada for this phone?

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