Database Users

Play Store crashes on update

Whenever I try to update or download an app the play store downloads the necessary files and then instantly chrashes. The only message I get is "Google Play Store was closed". Afterwards I can reenter the Play Store without problems.
What I already tried:
- clear Play Store cache and settings
- delete Google account
- reboot several times
My device is running stock 4.2.1 with Play Store version 3.10.10.
Please help me :crying: Thanks button instant hit guaranteed.

I know you said you cleared your play store cache but did you also force stop it and clear all data as well? Try clearing data and force stopping Google services framework
Sent from my Nexus 4 using Tapatalk 2

No, stopping Play Store, clearing cache and stopping Google Services Framework couldn't fix the problem. I then tried to reset the Store to the factory version (3.9.17 I think) and wooosh updates are now working again :good: A bit panic was left that the Store App will get the same problem again once it updates itself to 3.1.10 but apparently it still updates perfect.

Google Play Services not supported on your device (?)

All of the sudden I kept getting a notificaton that Google Play Services wasn't supported on my device and was unable to login to Google. I deleted my account and try to re-add it to no avail. I also tried to reflash the rom+gapps (dirty), I still cannot login to Google. I also tried clearing cache & data on Play Store & Play Services, no luck.
How do I go about solving this?
(AOKP rom btw)

Ti2 said:
All of the sudden I kept getting a notificaton that Google Play Services wasn't supported on my device and was unable to login to Google. I deleted my account and try to re-add it to no avail. I also tried to reflash the rom+gapps (dirty), I still cannot login to Google. I also tried clearing cache & data on Play Store & Play Services, no luck.
How do I go about solving this?
(AOKP rom btw)
Click to expand...
Click to collapse
Same here, see image attached
Thunderbolt Rom SGS2

hirosa said:
Same here, see image attached
Thunderbolt Rom SGS2
Click to expand...
Click to collapse
I too can confirm this issue with the same image that hirosa posted. I am Stock with root access and no other modifications.
---------- Post added at 10:17 AM ---------- Previous post was at 09:59 AM ----------
I think I found a possible solution to this issue since after doing this I no longer have this issue. Here are the steps I did.
From the Home Screen, goto Settings > Apps
Swipe to view ALL and select Google Play services
Select Clear data
Select Force stop
Power Down the device
Remove battery (you can probably be fine with just a battery pull rather than power down & battery pull)
Power up the device
Once phone has completely booted up verify if the issue is still present or not by going into Google Now (Swipe up from the Home button or how ever you may access Google Now)

Guys, if you're still encountering this, or if anyone happens across this page, check and make sure you're set for network time in the date and time settings. Otherwise it will make your device encounter major conflicts with security certificates for most of the services offered from Google.

I had this on my LG O2x right now. A simple reboot fixed it.

[Q] I messed up my Nexus! please help

Basically I tried to force my phone to get the 4.3 OTA update by forcing Google System Framework to stop and clearing data/cache. It didn't work and it messed up Google Play.
Another website said to delete my Google account, restart my phone, delete play store data, and then add my account back. So I did that and it let my accounts sync which is good but I still can't download anything from the play store.
How do I fix it?

Try to similarly clear data and cache from both running applications
Google play services
Google play store
Then run play store and see what happens

ben_pyett said:
Try to similarly clear data and cache from both running applications
Google play services
Google play store
Then run play store and see what happens
Click to expand...
Click to collapse
It still says error receiving from server:/

lexibrowni said:
It still says error receiving from server:/
Click to expand...
Click to collapse
reboot to recovery and try wipe cache

Same Problem Here
lexibrowni said:
Basically I tried to force my phone to get the 4.3 OTA update by forcing Google System Framework to stop and clearing data/cache. It didn't work and it messed up Google Play.
Another website said to delete my Google account, restart my phone, delete play store data, and then add my account back. So I did that and it let my accounts sync which is good but I still can't download anything from the play store.
How do I fix it?
Click to expand...
Click to collapse
I have exactly the same problem for the same reason. And, tried the same suggested steps without success.
There has to be a simple way to restore the download ability from the Google Play Store without wiping everything. The download error dialogs I get are all the same: "…could not be downloaded due to an error. [Error retrieving information from server. [RPC:S-5:AEC-0]

Are there any risks in restoring my phone? I can't seem to figure it out any other way, but I am worried something bad will happen if I restore it.

lexibrowni said:
Are there any risks in restoring my phone? I can't seem to figure it out any other way, but I am worried something bad will happen if I restore it.
Click to expand...
Click to collapse
by restoring do you mean restoring an earlier nandroid through recovery?
I'm afraid there are risks with everything, although restoring is normally ok, although you won't guarantee that'll resolve the issue that you've currently got, you may also lose text messages and other system changes made post restore.
You could always take a backup before restore so that you have an additional safe point to return to if you decide that option although.
I'd be tempted to re try all the changes you've already done in one go (wiping the various three apps and also removing Google account), as in the past when I've experienced play store issues it's those type of changes that have resolved it rather than restore, which I'd normally use in the event of more severe problems ie corruption, data loss or bad Rom flash.

Fixed!
I believe I solved my own problem basically with a bunch of “Clear Data”s and reboots. Nothing major lost and no restore.
1. Settings > Apps > All (flick right) and find Google apps that are not downloading. Clear data (button). Also, find Google Services Framework and its Clear data (button). Reboot.
2. Settings > Accounts > Google > tap account name to view all items sync’d. Remove account (dropdown menu). Reboot.
3. Repeat the first step including the reboot.
4. Settings > Accounts > Add an account > Google. Existing (button) and select the account you previously removed. Reboot.
5. Wait a little, the problem apps should restore and begin their downloads to sync or update.
6. For some reason other Google apps remained a problem including Maps. Repeat the Clear data steps for these and the Google Services Framework. Remove Google account again. Select the existing account again.
7. Everything should now mostly be back to normal. Locations in Maps were all still there, but downloaded maps were gone.

play store error message: 'RPC:S-7:AEC-0'

hi everyone. i have rooted using CF Root for my SM G900F
installed alliance rom fine using philz touch recovery( am now on PAC MAN ROM so i know this issue isnt ROM specific)
i am unable to install any apps via playstore or pushing to phone from online store. getting error message:
'RPC:S-7:AEC-0'
driving me crazy. have cleared data and cache from play store and google services, removed google account, rebooted, added account.
still same error message, any ideas. phone is pretty unusable without apps. gmail works, play books works, just not able to add apps.
have done all work arounds possible but no joy.
i have been able to restore apps from a titanium backup but paid versions dont register as paid and i cant update any apps
very frustrating
does anyone have any ideas before i log a support call with the google boffins?

The usual answer is to update your Google play store app. And failing that, wipe the cache, reboot and then recreate the Google account. You didn't say whether you have the latest play store app version.
Did you try resolving the issue exactly as follows?
RPC:AEC:0 error (CPU/RAM/Device/Identity failure)
First ensure that you are using the latest version of the Google Play Store app.
If the problem persists, then:
Go to settings > application > Play Store > clear data & clear cache
Go to accounts > Google > remove account
Reboot to recovery mode > wipe system cache
Reboot phone normally
Settings > account > Google > log in.
.

fffft said:
The usual answer is to update your Google play store app. And failing that, wipe the cache, reboot and then recreate the Google account. You didn't say whether you have the latest play store app version.
Did you try resolving the issue exactly as follows?
RPC:AEC:0 error (CPU/RAM/Device/Identity failure)
First ensure that you are using the latest version of the Google Play Store app.
If the problem persists, then:
Go to settings > application > Play Store > clear data & clear cache
Go to accounts > Google > remove account
Reboot to recovery mode > wipe system cache
Reboot phone normally
Settings > account > Google > log in.
.
Click to expand...
Click to collapse
play store app is latest gapps
have done all that many times over. no joy at all.
when i go online and try and push an app to my phone i get the error message on my phone. when i try and see my apps on the play store online the page returns and error message. its like my apps just dissapeeared from google servers.
its a server error i am sure but have no idea how to fix it

bob dylan said:
hi everyone. i have rooted using CF Root for my SM G900F
installed alliance rom fine using philz touch recovery( am now on PAC MAN ROM so i know this issue isnt ROM specific)
i am unable to install any apps via playstore or pushing to phone from online store. getting error message:
'RPC:S-7:AEC-0'
driving me crazy. have cleared data and cache from play store and google services, removed google account, rebooted, added account.
still same error message, any ideas. phone is pretty unusable without apps. gmail works, play books works, just not able to add apps.
have done all work arounds possible but no joy.
i have been able to restore apps from a titanium backup but paid versions dont register as paid and i cant update any apps
very frustrating
does anyone have any ideas before i log a support call with the google boffins?
Click to expand...
Click to collapse
Same issue here as well can't update apps or download them either. Seems to me its a google play services error something to do with that. I'm still waiting for Google to get back to me. I have not had my account for four days now. I thought it would update its self but no joy.
---------- Post added at 01:42 PM ---------- Previous post was at 01:40 PM ----------
Oh mine is a Motorola g 4.4.4 so its not just one device.

maccboy2010 said:
Same issue here as well can't update apps or download them either. Seems to me its a google play services error something to do with that. I'm still waiting for Google to get back to me. I have not had my account for four days now. I thought it would update its self but no joy.
---------- Post added at 01:42 PM ---------- Previous post was at 01:40 PM ----------
Oh mine is a Motorola g 4.4.4 so its not just one device.
Click to expand...
Click to collapse
yes, had a support call with google this morning. they escalated the support ticket and emailed me stupid fixes that i already told them dont work.
its a google server issue for sure
i have managed to install a titanium backup of most of my apps but the paid ones dont register as being paid and i cant update anything at the moment.

Account issue
It appears that this is an account issue. I am having the same problem on multiple devices with my Google Apps account, but my gmail account is working just fine on those devices.
Google is evidently aware of it, and its gotten a little press on Android Police. Whatever you do, don't listen to what people are saying and factory reset the device. IT doesn't help, and all it winds up doing is removing access to all of your paid / no paid apps.
A small discussion has sprung up on the Google Wallet forum here.

Definitely a play server issue. I have the same error code started about 2 days ago. It's on my s4, nexus 7 and tf201. If I log on with a different account then there is no problem. If you log in through windows to the play store then you will also not be able to see your purchased apps. I'll give them a call tomorrow if it hasn't resolved itself.

I am in the same boat. When cache clean, removing and adding account didn't help I tried factory reset. Didn't help. Rooted and went to CM. Still nothing. At that point reached Google and was told they will get back as it looks like a known issue. Not a single app on my phone right now as nothing is restored from play store. It's very annoying. Have this issue on my Nexus 4 and 7. Although I did all this on 4 only.
smellster said:
Definitely a play server issue. I have the same error code started about 2 days ago. It's on my s4, nexus 7 and tf201. If I log on with a different account then there is no problem. If you log in through windows to the play store then you will also not be able to see your purchased apps. I'll give them a call tomorrow if it hasn't resolved itself.
Click to expand...
Click to collapse

I just wanted to let everyone know what my fix ended up being after days of troubleshooting....
I went to my PC and went to google and looked up the Google play device manager, when on this site I chose my device and allowed it to find my device on Google maps after finding it I pressed the ring my device button and also the lock screen button and changed my password... When I did this I was then able to download stuff again....
I spoke with Google about this also and they said this error is caused when your device is not synchronized with the Google servers and what needs to be done is your device needs to be reconnected to the server, so other fixes are removing your account, uninstalling google play store updates and clearing cache, clearing cache for Google play store and restarting your device, then readding your account and attempting to download again.... Google will recommend you format your phone but I recommend not doing this cause you will lose all your apps and not be able to download them ... it did not fix my issue, I tried all of these and the first I mentioned worked for me after 5 days of issues...
Good luck all,
Moveit124

hi, i tried everything from above and did not work. After some more research it worked like this:
1 - . On your Android device , we go to Settings
2 - . Then Applications, and inside we go to the All tab
. 3 - Here locate and click on Google Services Framework
. 4 - Once inside we delete the cache, then We delete the data and force stop.
. 5 - repeat these operations also advise with Google services with Google Play and Play Store
. 6 - After reboot phone and attempt to download / update an application and see if everything went well .

[Q] Help!, Google Account Broken!

today i get an update for Google Play, after this, i get the "unfortunately google play services has stopped" message... at first, i go and delete the update of GooglePlay but the message don't disappeared.
lost 5 hrs and the problem is not solved.
What i do?:
Disable and delete Google Play Update
Delete all data from: GooglePlay, Contacts, Search, Translate, etc..(all google apps)
In recovery; Clear all Cache and Dalvik
Delete Google Account
After this point, I got angry and ...
Install a clean Rom and setup my account
What i get now? 2 problems:
if set up my account from the "Welcome Menu", the account is synchronized, but i get "unfortunately google play services has stopped" message every 30 or 50 seg...
if restore from titanium backup, the account isn't synchronized, i don't get the message....but i can't use Google Device Manager ("connecting.." and never finish), Maps, SmartLock...
Well, what i can do?...My account is now broken...:crying:
MyAccountGoogle don't have an option for delete all data stored from my S4....
I have at least +20 apps purchased, +12000 mails, +200 contacts, etc... and if delete my Google Acount, all will be lost.
Info:
Samsung Galaxy S4 GT-i9500
Rom: GearCM12 [20150506] (Android 5.0.2)
Recovery: TWRP 2.8.6.0
Any idea what can i do
Pd: sorry for my english

some screenshoot of problem...
Device Manager
Google Account Sync
Google Account No-Sync
Every Time

It's likely a bug in your ROM. We had this on CM12.1 optimized as well but a patch was made available the following day that fixed it. Until your ROM is patched there's not much you can do, though switching ROMs never hurts.