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Problem not picking up 4G - Sprint tech can't figure it out

Posting here to see if anyone has heard or had this issue with their Sprint GS4. I'm currently on my *4th* GS4. The 1st phone picked up 4G perfectly and all was great until I had to change it out due to some issues (non reception related) and was given another GS4. From that phone on I have *NOT* been able to pull 4G at all. The next 2 phones were swapped out because of the inability to connect. During the hands free system setup the phone shows that it's picking up 4G just fine but as soon as the setup is over I'm sent right back to 3G and it stays there. Sprint has done EVERYTHING to the phone that they can and it still will not pull. It's not a 4G issue as we provisioned a brand new phone at the same time my GS4 was being set back up and the new GS4 picked up 4G just fine. I'm thinking there is something wrong with my account setup but tech support says they see everything as being ok. This has been going on for over a month now and I'm at wits end with Sprint not being able to correct this issue. Does anyone have an idea of what could be wrong that the phone does not pick up 4G? I have to call Sprint engineering again tomorrow so they can try and do more troubleshooting that most likely won't fix the issue. They all start out with the same excuse about 4G towers being down etc until they check and see that everything in my area is ok. If anyone has an idea of what could be wrong please let me know.
Thanks
Rico

Rican_S4 said:
Posting here to see if anyone has heard or had this issue with their Sprint GS4. I'm currently on my *4th* GS4. The 1st phone picked up 4G perfectly and all was great until I had to change it out due to some issues (non reception related) and was given another GS4. From that phone on I have *NOT* been able to pull 4G at all. The next 2 phones were swapped out because of the inability to connect. During the hands free system setup the phone shows that it's picking up 4G just fine but as soon as the setup is over I'm sent right back to 3G and it stays there. Sprint has done EVERYTHING to the phone that they can and it still will not pull. It's not a 4G issue as we provisioned a brand new phone at the same time my GS4 was being set back up and the new GS4 picked up 4G just fine. I'm thinking there is something wrong with my account setup but tech support says they see everything as being ok. This has been going on for over a month now and I'm at wits end with Sprint not being able to correct this issue. Does anyone have an idea of what could be wrong that the phone does not pick up 4G? I have to call Sprint engineering again tomorrow so they can try and do more troubleshooting that most likely won't fix the issue. They all start out with the same excuse about 4G towers being down etc until they check and see that everything in my area is ok. If anyone has an idea of what could be wrong please let me know.
Thanks
Rico
Click to expand...
Click to collapse
It;s a problem with the SIM card not being switched over right. They didn't do the transfer correctly when switching phones. If you could get your hands on your original SIM it would work. Since the SIMs are new to Sprint the "techs" are having issues when switching phones. It is a problem they need to reactivate the SIM or correctly switch it to your new phone in thew system.
---------- Post added at 07:20 PM ---------- Previous post was at 07:17 PM ----------
I feel your pain and it's ridiculous that these Sprint employees aren't trained properly to deal with switching SIMs correctly in their system. But I guarantee thats your problem.

GiantJay said:
It;s a problem with the SIM card not being switched over right. They didn't do the transfer correctly when switching phones. If you could get your hands on your original SIM it would work. Since the SIMs are new to Sprint the "techs" are having issues when switching phones. It is a problem they need to reactivate the SIM or correctly switch it to your new phone in thew system.
---------- Post added at 07:20 PM ---------- Previous post was at 07:17 PM ----------
I feel your pain and it's ridiculous that these Sprint employees aren't trained properly to deal with switching SIMs correctly in their system. But I guarantee thats your problem.
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Click to collapse
Just out of curiosity, is there a checklist they are supposed to follow to do this or do they just do what they think is best?

GH0 said:
Just out of curiosity, is there a checklist they are supposed to follow to do this or do they just do what they think is best?
Click to expand...
Click to collapse
No idea I don't work for Sprint. But if there is a check list they don't follow it.

I'm not an employee but here's what I would suggest. Tell the tech, just to humor you and see if it corrects the problem, ask them nicely to assume all the information in their system is incorrect. Have them reprogram the phone completely and not use data they already have and assume it's correct. My thinking is that even though it looks okay to them, there could be something that is corrupted somewhere. If they do a full reprogram from square one, and the phone is still malfunctioning, then there's something wrong with the phone. By reprogramming from the very beginning, they can rule out that their data is incorrect somewhere along the line and determine it is the phone which is at fault. Process of elimination. Maybe their reprogramming can flush out the snafu and make the phone operate correctly? Have them assume the phone is totally borked with programming and needs to be redone completely. If that doesn't flush out whatever is wrong then I'd try a brand new s4 sim. If that doesn't work then I'd ask for a new virgin phone.

Now I wouldn't put it past Sprint to screw something up.. but it seems unlikely that the sim card and phone arent matched correctly. Sprint MEID and ICCID from sim card are tied together from the factory and put on a list... this is the list Sprint uses. If you asked Sprint what ICCID they have in the system that is paired with your phone MEID.. the two should match... and that would rule out the incorrect sim or improper setup. Unless they've asked you to keep the original sim card for whatever reason.. or a sim card that did not come with the phone.. I suspect that the MEID and ICCID in their system matches your info. You can confirm your ICCID by going to settings > more tab > about device > status.
another thing to confirm... you need your MSL/SPC.. go to ##DATA# hidden menu.. select "Edit".. scroll down to "more/others" then select "LTE APN Settings". How many APNs do you have listed in that menu? only 2? or 5? If you only have two.. then I'm 100% sure this is the issue and that for some reason or another the phone isnt being provisioned properly. If you have all 5... then it's not an APN issue. But if you do only have 2 apns listed... what I would do is hop on wifi... ##786# reset your device and try to activate over wifi after the phone reboots and erases itself. After the phone activates.. it will attempt to also upgrade PRL... and maybe even check for firmware. It may also even start to do another reset. Don't interrupt anything and just let it do its thing(while being on wifi the entire time).
If you can update anything I've asked about that may help.

GiantJay said:
It;s a problem with the SIM card not being switched over right. They didn't do the transfer correctly when switching phones. If you could get your hands on your original SIM it would work. Since the SIMs are new to Sprint the "techs" are having issues when switching phones. It is a problem they need to reactivate the SIM or correctly switch it to your new phone in thew system.
---------- Post added at 07:20 PM ---------- Previous post was at 07:17 PM ----------
I feel your pain and it's ridiculous that these Sprint employees aren't trained properly to deal with switching SIMs correctly in their system. But I guarantee thats your problem.
Click to expand...
Click to collapse
I've been on the phone with some higher level engineering tech support 3 times today and They had me try all sorts of new things. There was no SIM swapping on any of the phones that I've had. There is no way to get the original SIM as it was 3 phones ago and that one was swapped in a different state. I'll see what they think about it being a SIM issue though.

oscarthegrouch said:
I'm not an employee but here's what I would suggest. Tell the tech, just to humor you and see if it corrects the problem, ask them nicely to assume all the information in their system is incorrect. Have them reprogram the phone completely and not use data they already have and assume it's correct. My thinking is that even though it looks okay to them, there could be something that is corrupted somewhere. If they do a full reprogram from square one, and the phone is still malfunctioning, then there's something wrong with the phone. By reprogramming from the very beginning, they can rule out that their data is incorrect somewhere along the line and determine it is the phone which is at fault. Process of elimination. Maybe their reprogramming can flush out the snafu and make the phone operate correctly? Have them assume the phone is totally borked with programming and needs to be redone completely. If that doesn't flush out whatever is wrong then I'd try a brand new s4 sim. If that doesn't work then I'd ask for a new virgin phone.
Click to expand...
Click to collapse
We've done this several times. I was at a Sprint store on Saturday for over 4 hours as we provisioned a brand new out of the box phone which is what I have right now. New phones were pulling 4G 100% and this one would only pull during the hands free provisioning then jump right back to 3G once it was all done. I know it's something in my account settings somewhere but nobody can seem to figure it out. We even tried to set me up with a non LTE phone and then swap back to the new S4 and nothing worked.

autoprime said:
Now I wouldn't put it past Sprint to screw something up.. but it seems unlikely that the sim card and phone arent matched correctly. Sprint MEID and ICCID from sim card are tied together from the factory and put on a list... this is the list Sprint uses. If you asked Sprint what ICCID they have in the system that is paired with your phone MEID.. the two should match... and that would rule out the incorrect sim or improper setup. Unless they've asked you to keep the original sim card for whatever reason.. or a sim card that did not come with the phone.. I suspect that the MEID and ICCID in their system matches your info. You can confirm your ICCID by going to settings > more tab > about device > status.
another thing to confirm... you need your MSL/SPC.. go to ##DATA# hidden menu.. select "Edit".. scroll down to "more/others" then select "LTE APN Settings". How many APNs do you have listed in that menu? only 2? or 5? If you only have two.. then I'm 100% sure this is the issue and that for some reason or another the phone isnt being provisioned properly. If you have all 5... then it's not an APN issue. But if you do only have 2 apns listed... what I would do is hop on wifi... ##786# reset your device and try to activate over wifi after the phone reboots and erases itself. After the phone activates.. it will attempt to also upgrade PRL... and maybe even check for firmware. It may also even start to do another reset. Don't interrupt anything and just let it do its thing(while being on wifi the entire time).
If you can update anything I've asked about that may help.
Click to expand...
Click to collapse
It was confirmed today that the MEID and ICCID are 100% matched up. The 3rd person to call me and work on the issue had me check all of it and it's correct. I will have to try the ##DATA## and the rest tomorrow as I don't get service in my house (I have to use an airvana that is horrible) Once I get to work I'd be able to attempt. I will say that we've tried the entire reset and doing it on Wifi but I still only ever pull 3G after everything is said and done.

Did you pay the $10 data fee?

joe.stay said:
Did you pay the $10 data fee?
Click to expand...
Click to collapse
yup! That $10 has bought me a 497ms ping, 791kbps download and a 173kbps upload. I feel like I've won the lotto
So the phone sucks ass with the 3G here and I can't access 4G. Looking at the contract to see what I can find about them breaching their commitment.

Rican_S4 said:
yup! That $10 has bought me a 497ms ping, 791kbps download and a 173kbps upload. I feel like I've won the lotto
So the phone sucks ass with the 3G here and I can't access 4G. Looking at the contract to see what I can find about them breaching their commitment.
Click to expand...
Click to collapse
Data speeds aren't guaranteed. It clearly states that in your contract, or I have a feeling Sprint would have been bankrupt by now.
Sent from my Sprint Galaxy S4 using Tapatalk 2

Think you could get a higher level tech on the phone maybe that could practically wipe your account completely blank and start all over? I don't remember, I might have suggested this. What if they could make a new account for you? They might have to change your number but maybe the bug is buried so deep in your settings in their computers that they can't find it.

GiantJay said:
Data speeds aren't guaranteed. It clearly states that in your contract, or I have a feeling Sprint would have been bankrupt by now.
Sent from my Sprint Galaxy S4 using Tapatalk 2
Click to expand...
Click to collapse
Not talking about a breach of contract due to speeds. More so the lack of resolving the issue for a prolonged period of time.

oscarthegrouch said:
Think you could get a higher level tech on the phone maybe that could practically wipe your account completely blank and start all over? I don't remember, I might have suggested this. What if they could make a new account for you? They might have to change your number but maybe the bug is buried so deep in your settings in their computers that they can't find it.
Click to expand...
Click to collapse
I've suggested a complete wipe if the account and was told that's not possible. Changing my number is not a possibility. I have another call with tech today at 11 and hopefully someone can figure out what's going on. Wiping the phone over and over sure isn't fixing anything.

Rican_S4 said:
Not talking about a breach of contract due to speeds. More so the lack of resolving the issue for a prolonged period of time.
Click to expand...
Click to collapse
Good luck.
Sent from my Sprint Galaxy S4 using Tapatalk 2

Reactivation dial code is ##72786#, I had the same problem the sprint tech couldnt get 4g, so I hung up on her and rebooted my phone into 3g and let it reactivate and worked, does the trick
Sent from my SPH-L720 using XDA Premium HD app

same
That also happend to me but it stayed like that for 2 weeks the renstalled the mf9 update then it satarted working for me it has to do with the system file

GiantJay said:
Good luck.
Sent from my Sprint Galaxy S4 using Tapatalk 2
Click to expand...
Click to collapse
The lady in retention was really nice and 100% on my side about the issues since it was all thoroughly documented. I was given the ok to port my # away if I choose to.

gotablunt said:
Reactivation dial code is ##72786#, I had the same problem the sprint tech couldnt get 4g, so I hung up on her and rebooted my phone into 3g and let it reactivate and worked, does the trick
Sent from my SPH-L720 using XDA Premium HD app
Click to expand...
Click to collapse
Unfortunately we've tried all of that and it still will never pull up 4G.

How to fix mobile data problems on your OPO!

Well, this is probably the first post I ever posted in one of those forums but I was pretty sure some people might get the same issue so I just thought I'd help out.
I received my One a few days ago, went through hell and back to unlock the bootloader after I already set everything up the way I like it, rooted the phone and updated to XNPH33R and everything was a beauty until I noticed my network acting up. At first it was just the internet connection would drop every now and then then the voice calls started dropping more randomly. I must've flashed my phone like 10 times just to make sure I covered everything.
Then I decided to check the bands used by my service provider, found them on a link on the GSMArena website.
After that it was a matter of setting that on my phone, so I searched online and got this code, *#*#4636#*#*, which should take you to the service menu, there you should be able to make a selection as to which band you want your phone to operate on, as well as the connection type. I set mine to my countrys' band and the connection type to WCDMA/LTE, after that my connection was H+ and it didn't drop for 24 hours now, not even once.
Please let me know if you face any problems doing this. I AM NOT RESPONSIBLE FOR ANY PROBLEMS YOU CAUSE DOING THIS - DO IT AT YOUR OWN RISK.
Oh and the oneplus one is a piece of art, literally.

hishamomran said:
Well, this is probably the first post I ever posted in one of those forums but I was pretty sure some people might get the same issue so I just thought I'd help out.
I received my One a few days ago, went through hell and back to unlock the bootloader after I already set everything up the way I like it, rooted the phone and updated to XNPH33R and everything was a beauty until I noticed my network acting up. At first it was just the internet connection would drop every now and then then the voice calls started dropping more randomly. I must've flashed my phone like 10 times just to make sure I covered everything.
Then I decided to check the bands used by my service provider, found them on a link on the GSMArena website.
After that it was a matter of setting that on my phone, so I searched online and got this code, *#*#4636#*#*, which should take you to the service menu, there you should be able to make a selection as to which band you want your phone to operate on, as well as the connection type. I set mine to my countrys' band and the connection type to WCDMA/LTE, after that my connection was H+ and it didn't drop for 24 hours now, not even once.
Please let me know if you face any problems doing this. I AM NOT RESPONSIBLE FOR ANY PROBLEMS YOU CAUSE DOING THIS - DO IT AT YOUR OWN RISK.
Oh and the oneplus one is a piece of art, literally.
Click to expand...
Click to collapse
So it sounds like it may be an issue with your SIM card. I know what you are thinking, what could this possibly have to do with the SIM, on another phone I had, an LG G2, also running CM11 nightlies, I could not get an LTE signal at all on the phone. I took the sim card out of a nexus 5 which had LTE signal with no issues. I put the SIM back into the nexus 5 to see if it was the sim card, and I got an LTE signal in the nexus 5. Tried flashing different radios, flashed back to stock, nothing was working on the LG G2. FInally somebody suggested that the SIM card may have "tied" itself to the nexus 5, I was like that is BS I have never seen this before, sim cards are meant to be moved around to different phones, kind of the whole point of their existence. After a day or two of trying everything I could, I finally gave in and went to see if it was in fact the SIM card that was causing the issue. Lo and behold, new SIM card activated for my account, G2 immediately received an LTE signal. I know this isnt the exact issue you are having, you are having issues with dropped data, but I still suggest before you do anything else, try to get a new SIM card and see if that resolves the issue. On the G2 I went into that same test menu and when I would select LTE it would go right back to WCDMA preferred, would never stay on LTE, once new SIM card in I was able to change between the two. Just my two cents.

After switching from Us Cellular to Verizon, I cannot get LTE to work

So I was on USCC with my MXP and I typically leave it in CDMA mode to save battery. The data speeds are pretty similar here between 3G and 4G, so it just made sense to leave it in 3G and have a phone with 5 hours of screen on instead of 3 with 4G. So my phone was in 3G mode when they put the new Verizon sim in the phone, and now it's stuck on 3G. I can toggle LTE and it will come on for just a minute or two, then revert back. I can toggle it, and reboot, and it will come back as 3g. If I use the hidden dialer menu, it will also switch it, but revert back in minutes. It's quite annoying because Verizon here, has few CDMA towers, and doesn't seem to share with USCC like they claimed. There are places where LTE works fine, but 3g doesn't work at all. So I need to be able to switch. Any ideas, thank you for your help in advance!
Moose

HikingMoose said:
So I was on USCC with my MXP and I typically leave it in CDMA mode to save battery. The data speeds are pretty similar here between 3G and 4G, so it just made sense to leave it in 3G and have a phone with 5 hours of screen on instead of 3 with 4G. So my phone was in 3G mode when they put the new Verizon sim in the phone, and now it's stuck on 3G. I can toggle LTE and it will come on for just a minute or two, then revert back. I can toggle it, and reboot, and it will come back as 3g. If I use the hidden dialer menu, it will also switch it, but revert back in minutes. It's quite annoying because Verizon here, has few CDMA towers, and doesn't seem to share with USCC like they claimed. There are places where LTE works fine, but 3g doesn't work at all. So I need to be able to switch. Any ideas, thank you for your help in advance!
Moose
Click to expand...
Click to collapse
Did you try factory reset?
Sent from my XT1575 using Tapatalk

patt2k said:
Did you try factory reset?
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
Lol, yes. I've returned to stock probably 6 times since.

I'm looking for a build prop edit or something that will allow it to go into LTE again - and remain there if I so choose.
I just realized that it has done this since day one. I bet the sim is bad.

HikingMoose said:
I'm looking for a build prop edit or something that will allow it to go into LTE again - and remain there if I so choose.
I just realized that it has done this since day one. I bet the sim is bad.
Click to expand...
Click to collapse
What if you force it into LTE only?when I was on Verizon never had problem with this.

It would always revert back to 3g within minutes. BUT, get this. I just got back from Verizon, and I was talking about the phone, and they said if it keeps doing it even after the sim, I'd have to send it in to Motorola. I said I really liked the phone, but the since the marshmallow update I couldn't stream music through any music streaming app. He said, that could be because of the messed up sim. Long story short, I didn't plan on going to the store today, so my phone was set up, highly customized and rooted, with root apps on the phone. He wouldn't let it out of his grubby little hands, kept trying to doing stuff, and didn't have a clue what he was doing. Had to look up how to get into bootloader. He decided to wipe the phone (but I had TWRP), so he asked if it was rooted, and I just said "yes, that's why I bought the unlocked version directly from them, so I could use it my way". He said he thinks LTE wouldn't stay connected, because Verizon probably blocks LTE for rooted devices so that people can't steal extra data.
Anyone else with rooted devices not able to use LTE? I haven't heard of mention of it, so I think he was just blowing smoke.

On a positive note though, he might have been right about the sim causing me to not be able to stream. Because I was able to stream music back to the office. Before, I couldn't stream music on BONE STOCK MM. I'll restore my nandroid when I get home and see if I lose LTE and lose streaming music.

If you have access to a computer with fastboot, this will probably work to restore your network settings and get LTE working:
fastboot erase modemst1
fastboot erase modemst2
fastboot reboot
DONE!
Let us know if you have success.
P.S.: It has absolutely nothing to do with being rooted. My device (and every device I have ever owned) is rooted, and volte, lte, etc all work fine...

Deleted

I got a new SIM and all is well. I'd wiped those files and flashed the proper ones a number of times. I think it actually ended up being something in Gravity Box though. Because LTE worked until I restored GB, then it switched to 3G. So I just fixed that, and it's been working since.

can't make or receive phone calls

I bought a 64 gb silver 6P off swappa. I can send back if needed, but i'd like to try and fix it before sending it back.
texts, data, etc.... all work, just no phone callsin or out.
Its was all stock onthe march update, i read where chroma might solve it,so i unlocked the bootloader and installledit, but so far its still a no go.
any thoughts?
Justin

just as an update, I have also flashed back to complete stock, including the must up to date radio. Relocked the bootloader etc... but still nothing. I checked APN info and settings..... went to the hidden service menu and verified it was set to US bands etc...
Also, traded SIM cards with my wifes phone and my SIM worked in her S6, but her SIM did the same in the new 6P, no calls in or out.
Looking like I will have to return it to the seller if I can't get this figured out. Stinks cause I really wanted to upgrade to the 64gb and get rid of my gold color lol.
THanks,
Justin

Find how to do a hard reset...It happened to me before.Was the only thing to fix it....
Sent from my Nexus 6P using Tapatalk
---------- Post added at 12:30 AM ---------- Previous post was at 12:29 AM ----------
It was a dialer code that did it
Sent from my Nexus 6P using Tapatalk

kenbrownstone said:
Find how to do a hard reset...It happened to me before.Was the only thing to fix it....
Sent from my Nexus 6P using Tapatalk
---------- Post added at 12:30 AM ---------- Previous post was at 12:29 AM ----------
It was a dialer code that did it
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
I just performed hard reset, actually twice....one from the phone menu in the OS and one from the recovery menu, neither were successful
Any other suggestions?
Thanks,
Justin

TNScrambler said:
I just performed hard reset, actually twice....one from the phone menu in the OS and one from the recovery menu, neither were successful
Any other suggestions?
Thanks,
Justin
Click to expand...
Click to collapse
What carrier are you using?
Maybe the SIM's are not provisioned correctly. I would call the carrier and find out. Try to toggle HD Voice in Settings, Cellular Networks.

bigblueshock said:
What carrier are you using?
Maybe the SIM's are not provisioned correctly. I would call the carrier and find out. Try to toggle HD Voice in Settings, Cellular Networks.
Click to expand...
Click to collapse
ATT..... I have a gold 32 GB 6p that imbusing right now.... So I can't imagine the SIM is messed up, but I might go by the ATT store later and let them check it. The previous owner said he used it with Verizon and didn't have any issues supposedly.
Justin

TNScrambler said:
ATT..... I have a gold 32 GB 6p that imbusing right now.... So I can't imagine the SIM is messed up, but I might go by the ATT store later and let them check it. The previous owner said he used it with Verizon and didn't have any issues supposedly.
Justin
Click to expand...
Click to collapse
I would definitely recheck the "Mobile Network Settings" screen... Such a weird issue.
Preferred network type, GSM, ETC.
Did you ever try switching VoLTE (HD Voice option) ON or OFF? I'm very curious if this makes a difference...

bigblueshock said:
I would definitely recheck the "Mobile Network Settings" screen... Such a weird issue.
Preferred network type, GSM, ETC.
Did you ever try switching VoLTE (HD Voice option) ON or OFF? I'm very curious if this makes a difference...
Click to expand...
Click to collapse
I can't seem to find that in the settings....is it in the standard phone menu or in the hidden service menu? Otherwise I've gone all through the normal setting plus the APN etc... Comparing it to my other 6p to make sure they were the same.
Justin

I went into the hidden service menu and found a option to "turn off volte flag" and tried that but to no avail.
Justin

TNScrambler said:
I went into the hidden service menu and found a option to "turn off volte flag" and tried that but to no avail.
Justin
Click to expand...
Click to collapse
Interesting...
It should be under Settings > More..., Cellular Networks > "enhanced 4G LTE Mode"
If it's not there, then I suppose your carrier doesn't even have it enabled in the first place

bigblueshock said:
Interesting...
It should be under Settings > More..., Cellular Networks > "enhanced 4G LTE Mode"
If it's not there, then I suppose your carrier doesn't even have it enabled in the first place
Click to expand...
Click to collapse
I use ATT, I *believe* the enhanced 4g LTE mode is for Verizon, but I could be wrong. It is not an option on this one or my other 6p.
Justin

I just double checked both my current *and working* 6p and the non-working 6p and neither had the enhanced option. Also tried my wife's SIM again. It works inbher S6, it works in my 6p, but not in the new one. It's crazy, I've had my sim in a Moto x, a G2, G3, Nexus 5, Nexus 6, note 5, Honor 5x, and my current 6p.... So I can't really think it could be a SIM issue... But can't figure out anything else it could be on the phone side unless the physical radio is dead or disconnected inside maybe.
When I flashed the complete stock build (current March security build), it displayed on the screen as it was writing the Radio, so I would assume that should be the mostn curent radio correct?
Justin

OK, so through some more research I saw where someone was having a similar but different issue and it was suggested he manually flash it back to stock as opposed to using a automated tool kit. Well I've been using the wugfresh tool kit, so I redownloaded the latest image from Google and went through and manually flashed everything again.... But Nada still has data and texts, but no phone calls in or out.
Justin

TNScrambler said:
OK, so through some more research I saw where someone was having a similar but different issue and it was suggested he manually flash it back to stock as opposed to using a automated tool kit. Well I've been using the wugfresh tool kit, so I redownloaded the latest image from Google and went through and manually flashed everything again.... But Nada still has data and texts, but no phone calls in or out.
Justin
Click to expand...
Click to collapse
Are you still having this issue? My 6P recently started having a similar issue in which I cannot make/receive phone calls but only when I am physically at my apartment. It leads me to believe it is an issue with the cell tower, but my roommate is also on AT&T and has no issues at our apartment.

lost cellular data

So, when I woke up this morning I noticed my cell signal strength icon was one I haven't seen before. I tried rebooting and toggling airplane mode. I also verified that my sim is working in another device. I attached a screen cap with the icon.

Noticed something similar with mine. I had to turn wifi off, restart to get LTE data (verizon) then turn wifi back on. If restarting with wifi on the LTE data doesn't register.

that didnt work for me
update: had to factory reset, looks like verizon doesnt like that essential ph1 wont take all their bloatware, etc. might have to return the phone if this keeps up

My data connection has also become very erratic - and I've lost voice+data (VoLTE connectivity) wholly yesterday. Worked fine with the activated SIM from my HTC 10 from the 31st to yesterday.. Now, not at all, I've not been able to restore it since.
Really don't want to return it, as I really like the phone, but this has nexus 5x issues written all over it for long term use...
Hoping essential can get a certification and an agreement with Verizon before my return window is over (or at all)..
Pretty disappointed in Verizon here.
Sent from my PH-1 using XDA Labs

Same here, another issue is that essential shipped my phone and within a day i had an email from essential saying that verizon certification is still in progress. verizon will probably not certify it with their system unless essential lets them install their monitoring crap all over the phone.

j1999t said:
Same here, another issue is that essential shipped my phone and within a day i had an email from essential saying that verizon certification is still in progress. verizon will probably not certify it with their system unless essential lets them install their monitoring crap all over the phone.
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The Nexus 6P didn't have the bloat and worked fine.
My PH-1 works fine including Enhanced 4G LTE Mode.
What do you have selected for network type?
I have the first one selected because that's the only one that includes the various CDMA protocols, EVDO and LTE.
I see the same connectivity that I had with my Nexus 6P.

i have global selected, as it covers everything the phone can connect to. i had the first one selected but it wouldnt show the lte+, just regular lte. i also have Enhanced 4g lte mode on. it just happened to lose service earlier today. if it does it again, ill probably return it after a visit to vzw

tech_head said:
The Nexus 6P didn't have the bloat and worked fine.
My PH-1 works fine including Enhanced 4G LTE Mode.
What do you have selected for network type?
I have the first one selected because that's the only one that includes the various CDMA protocols, EVDO and LTE.
I see the same connectivity that I had with my Nexus 6P.
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Click to collapse
I have the same settings as you, I had functional "enhanced 4G LTE" for the first 4 days as well... That ended yesterday morning abruptly, and I'm not able to bring it back.. There's more happening here.. How long has your device been on the Verizon network? Only a hunch - in a few days you won't have "enhanced 4G LTE" either, even though it'll still be checked, and provisioned for it.
Sent from my PH-1 using XDA Labs

Cellular network is not available
After 7 days my phone won’t make calls I can only use data I’m on sprint and it was working fine until today I call sprint they had no answers at all I email essential no answer now I can only use WiFi calling while home and axx out at work

So, upon further digging I found a place to look at some more in-depth stuff relating to signal stuff. I did some fooling around and switched it from unknown to lte/cdma/umts auto (prl) and it seemed to work after a few moments of time. Though it seems have gone back to t he unknown state again but is working normally for me now, so maybe it was changing states and then a reboot?
How I got to this screen was by punching *#*#4636#*#* into the dialer, and went to phone info

I'm having a similar issue. I often lose my signal. I will have the full triangle/bars but no label of the signal(LTE+/LTE/3G/1x/etc....) and no cellular data at all.
The only way I can get it to return is to restart the device. Happens a few times a day, can't be 100% sure why, but it often appears to be when switching from WiFi -> Cellular only.
I have Verizon, I have had a Nexus 6 and then a Pixel XL for the past 3 years, never once had this issue.

I had constant disconnects and lost of service with my Tmo sim. Tried my Xfinity (VZW) sim and it was great until this morning. Complete lost of service. Airplaned mode on and off, connected to old school RTT 1x.... lol This phone's cellular just plain suck for a lot of us regardless of carrier. Not sure if we just have bad phones because apparently there are those who claim they have great service and connection.

I'm having this problem with Verizon. Seems like if I'm on wifi for a long period it only connects to 1x and putting in airplane mode and stuff won't get it to re-connect to to LTE. Only a reboot seems to fix the problem.

fade79 said:
I'm having this problem with Verizon. Seems like if I'm on wifi for a long period it only connects to 1x and putting in airplane mode and stuff won't get it to re-connect to to LTE. Only a reboot seems to fix the problem.
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Necro post here but chiming in that I have the same problem with Verizon LTE. Happens when I'm moving long distances in car too. Suddenly just drops LTE and only a reboot will bring it back.

defTwitch said:
Necro post here but chiming in that I have the same problem with Verizon LTE. Happens when I'm moving long distances in car too. Suddenly just drops LTE and only a reboot will bring it back.
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You might check out my post from the Oreo Beta thread... I was having some goofy signal issues early on which I've pretty much cleared up by doing what I mentioned here. Someone touched on it briefly earlier but only mentioned monkeying around with the settings, said nothing about picking up a new PRL.
I state this in that post too, but just in case: I offer this with no express intent of warranty, if you screw up your device, it's on you.
https://forum.xda-developers.com/es...-oreo-beta-program-live-t3705133/post74920423

I just changed it from global to LTE/WCDMA and I got LTE back almost immediately. Was weird and global had been working for me for awhile now so not sure what happened in the past few days...

wolfhelm said:
You might check out my post from the Oreo Beta thread... I was having some goofy signal issues early on which I've pretty much cleared up by doing what I mentioned here. Someone touched on it briefly earlier but only mentioned monkeying around with the settings, said nothing about picking up a new PRL.
I state this in that post too, but just in case: I offer this with no express intent of warranty, if you screw up your device, it's on you.
https://forum.xda-developers.com/es...-oreo-beta-program-live-t3705133/post74920423
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Click to collapse
I had, right after writing this, tried *#*#4636#*#*
I set it to global as instructed in another post. The next time I drive a distance in the car I'll have to see if I have the same issue that only a reboot would fix again.
Thanks

I had the same issue and I resolved it a little differently than the previous posters. I turned on adb debugging and logged into adb shell and user-disabled com.redbend.app. This stops the Sprint oma-dm service from running. After doing this I no longer have the issue of my device not reinitializing lte after sleep or 3g.

I have essential on vzw but my only issue is my device won't connect to 4G. If I change network to LTE I get full 4G service but I'm unable to make phone calls. Went into vzw store and they told me you didn't get the phone from us so we cant help you. Day 14 fml

On Xfinity mobile, I had similar issues. Great LTE but sometimes calls just don't work at all. I mess with various settings and it'll work for a bit then so again. Gave up and ported over to Sprint for the free unlimited year which is still probably not worth it. Should've kept with Xfinity Mobile. Lol