Database Users

Problem not picking up 4G - Sprint tech can't figure it out

Posting here to see if anyone has heard or had this issue with their Sprint GS4. I'm currently on my *4th* GS4. The 1st phone picked up 4G perfectly and all was great until I had to change it out due to some issues (non reception related) and was given another GS4. From that phone on I have *NOT* been able to pull 4G at all. The next 2 phones were swapped out because of the inability to connect. During the hands free system setup the phone shows that it's picking up 4G just fine but as soon as the setup is over I'm sent right back to 3G and it stays there. Sprint has done EVERYTHING to the phone that they can and it still will not pull. It's not a 4G issue as we provisioned a brand new phone at the same time my GS4 was being set back up and the new GS4 picked up 4G just fine. I'm thinking there is something wrong with my account setup but tech support says they see everything as being ok. This has been going on for over a month now and I'm at wits end with Sprint not being able to correct this issue. Does anyone have an idea of what could be wrong that the phone does not pick up 4G? I have to call Sprint engineering again tomorrow so they can try and do more troubleshooting that most likely won't fix the issue. They all start out with the same excuse about 4G towers being down etc until they check and see that everything in my area is ok. If anyone has an idea of what could be wrong please let me know.
Thanks
Rico

Rican_S4 said:
Posting here to see if anyone has heard or had this issue with their Sprint GS4. I'm currently on my *4th* GS4. The 1st phone picked up 4G perfectly and all was great until I had to change it out due to some issues (non reception related) and was given another GS4. From that phone on I have *NOT* been able to pull 4G at all. The next 2 phones were swapped out because of the inability to connect. During the hands free system setup the phone shows that it's picking up 4G just fine but as soon as the setup is over I'm sent right back to 3G and it stays there. Sprint has done EVERYTHING to the phone that they can and it still will not pull. It's not a 4G issue as we provisioned a brand new phone at the same time my GS4 was being set back up and the new GS4 picked up 4G just fine. I'm thinking there is something wrong with my account setup but tech support says they see everything as being ok. This has been going on for over a month now and I'm at wits end with Sprint not being able to correct this issue. Does anyone have an idea of what could be wrong that the phone does not pick up 4G? I have to call Sprint engineering again tomorrow so they can try and do more troubleshooting that most likely won't fix the issue. They all start out with the same excuse about 4G towers being down etc until they check and see that everything in my area is ok. If anyone has an idea of what could be wrong please let me know.
Thanks
Rico
Click to expand...
Click to collapse
It;s a problem with the SIM card not being switched over right. They didn't do the transfer correctly when switching phones. If you could get your hands on your original SIM it would work. Since the SIMs are new to Sprint the "techs" are having issues when switching phones. It is a problem they need to reactivate the SIM or correctly switch it to your new phone in thew system.
---------- Post added at 07:20 PM ---------- Previous post was at 07:17 PM ----------
I feel your pain and it's ridiculous that these Sprint employees aren't trained properly to deal with switching SIMs correctly in their system. But I guarantee thats your problem.

GiantJay said:
It;s a problem with the SIM card not being switched over right. They didn't do the transfer correctly when switching phones. If you could get your hands on your original SIM it would work. Since the SIMs are new to Sprint the "techs" are having issues when switching phones. It is a problem they need to reactivate the SIM or correctly switch it to your new phone in thew system.
---------- Post added at 07:20 PM ---------- Previous post was at 07:17 PM ----------
I feel your pain and it's ridiculous that these Sprint employees aren't trained properly to deal with switching SIMs correctly in their system. But I guarantee thats your problem.
Click to expand...
Click to collapse
Just out of curiosity, is there a checklist they are supposed to follow to do this or do they just do what they think is best?

GH0 said:
Just out of curiosity, is there a checklist they are supposed to follow to do this or do they just do what they think is best?
Click to expand...
Click to collapse
No idea I don't work for Sprint. But if there is a check list they don't follow it.

I'm not an employee but here's what I would suggest. Tell the tech, just to humor you and see if it corrects the problem, ask them nicely to assume all the information in their system is incorrect. Have them reprogram the phone completely and not use data they already have and assume it's correct. My thinking is that even though it looks okay to them, there could be something that is corrupted somewhere. If they do a full reprogram from square one, and the phone is still malfunctioning, then there's something wrong with the phone. By reprogramming from the very beginning, they can rule out that their data is incorrect somewhere along the line and determine it is the phone which is at fault. Process of elimination. Maybe their reprogramming can flush out the snafu and make the phone operate correctly? Have them assume the phone is totally borked with programming and needs to be redone completely. If that doesn't flush out whatever is wrong then I'd try a brand new s4 sim. If that doesn't work then I'd ask for a new virgin phone.

Now I wouldn't put it past Sprint to screw something up.. but it seems unlikely that the sim card and phone arent matched correctly. Sprint MEID and ICCID from sim card are tied together from the factory and put on a list... this is the list Sprint uses. If you asked Sprint what ICCID they have in the system that is paired with your phone MEID.. the two should match... and that would rule out the incorrect sim or improper setup. Unless they've asked you to keep the original sim card for whatever reason.. or a sim card that did not come with the phone.. I suspect that the MEID and ICCID in their system matches your info. You can confirm your ICCID by going to settings > more tab > about device > status.
another thing to confirm... you need your MSL/SPC.. go to ##DATA# hidden menu.. select "Edit".. scroll down to "more/others" then select "LTE APN Settings". How many APNs do you have listed in that menu? only 2? or 5? If you only have two.. then I'm 100% sure this is the issue and that for some reason or another the phone isnt being provisioned properly. If you have all 5... then it's not an APN issue. But if you do only have 2 apns listed... what I would do is hop on wifi... ##786# reset your device and try to activate over wifi after the phone reboots and erases itself. After the phone activates.. it will attempt to also upgrade PRL... and maybe even check for firmware. It may also even start to do another reset. Don't interrupt anything and just let it do its thing(while being on wifi the entire time).
If you can update anything I've asked about that may help.

GiantJay said:
It;s a problem with the SIM card not being switched over right. They didn't do the transfer correctly when switching phones. If you could get your hands on your original SIM it would work. Since the SIMs are new to Sprint the "techs" are having issues when switching phones. It is a problem they need to reactivate the SIM or correctly switch it to your new phone in thew system.
---------- Post added at 07:20 PM ---------- Previous post was at 07:17 PM ----------
I feel your pain and it's ridiculous that these Sprint employees aren't trained properly to deal with switching SIMs correctly in their system. But I guarantee thats your problem.
Click to expand...
Click to collapse
I've been on the phone with some higher level engineering tech support 3 times today and They had me try all sorts of new things. There was no SIM swapping on any of the phones that I've had. There is no way to get the original SIM as it was 3 phones ago and that one was swapped in a different state. I'll see what they think about it being a SIM issue though.

oscarthegrouch said:
I'm not an employee but here's what I would suggest. Tell the tech, just to humor you and see if it corrects the problem, ask them nicely to assume all the information in their system is incorrect. Have them reprogram the phone completely and not use data they already have and assume it's correct. My thinking is that even though it looks okay to them, there could be something that is corrupted somewhere. If they do a full reprogram from square one, and the phone is still malfunctioning, then there's something wrong with the phone. By reprogramming from the very beginning, they can rule out that their data is incorrect somewhere along the line and determine it is the phone which is at fault. Process of elimination. Maybe their reprogramming can flush out the snafu and make the phone operate correctly? Have them assume the phone is totally borked with programming and needs to be redone completely. If that doesn't flush out whatever is wrong then I'd try a brand new s4 sim. If that doesn't work then I'd ask for a new virgin phone.
Click to expand...
Click to collapse
We've done this several times. I was at a Sprint store on Saturday for over 4 hours as we provisioned a brand new out of the box phone which is what I have right now. New phones were pulling 4G 100% and this one would only pull during the hands free provisioning then jump right back to 3G once it was all done. I know it's something in my account settings somewhere but nobody can seem to figure it out. We even tried to set me up with a non LTE phone and then swap back to the new S4 and nothing worked.

autoprime said:
Now I wouldn't put it past Sprint to screw something up.. but it seems unlikely that the sim card and phone arent matched correctly. Sprint MEID and ICCID from sim card are tied together from the factory and put on a list... this is the list Sprint uses. If you asked Sprint what ICCID they have in the system that is paired with your phone MEID.. the two should match... and that would rule out the incorrect sim or improper setup. Unless they've asked you to keep the original sim card for whatever reason.. or a sim card that did not come with the phone.. I suspect that the MEID and ICCID in their system matches your info. You can confirm your ICCID by going to settings > more tab > about device > status.
another thing to confirm... you need your MSL/SPC.. go to ##DATA# hidden menu.. select "Edit".. scroll down to "more/others" then select "LTE APN Settings". How many APNs do you have listed in that menu? only 2? or 5? If you only have two.. then I'm 100% sure this is the issue and that for some reason or another the phone isnt being provisioned properly. If you have all 5... then it's not an APN issue. But if you do only have 2 apns listed... what I would do is hop on wifi... ##786# reset your device and try to activate over wifi after the phone reboots and erases itself. After the phone activates.. it will attempt to also upgrade PRL... and maybe even check for firmware. It may also even start to do another reset. Don't interrupt anything and just let it do its thing(while being on wifi the entire time).
If you can update anything I've asked about that may help.
Click to expand...
Click to collapse
It was confirmed today that the MEID and ICCID are 100% matched up. The 3rd person to call me and work on the issue had me check all of it and it's correct. I will have to try the ##DATA## and the rest tomorrow as I don't get service in my house (I have to use an airvana that is horrible) Once I get to work I'd be able to attempt. I will say that we've tried the entire reset and doing it on Wifi but I still only ever pull 3G after everything is said and done.

Did you pay the $10 data fee?

joe.stay said:
Did you pay the $10 data fee?
Click to expand...
Click to collapse
yup! That $10 has bought me a 497ms ping, 791kbps download and a 173kbps upload. I feel like I've won the lotto
So the phone sucks ass with the 3G here and I can't access 4G. Looking at the contract to see what I can find about them breaching their commitment.

Rican_S4 said:
yup! That $10 has bought me a 497ms ping, 791kbps download and a 173kbps upload. I feel like I've won the lotto
So the phone sucks ass with the 3G here and I can't access 4G. Looking at the contract to see what I can find about them breaching their commitment.
Click to expand...
Click to collapse
Data speeds aren't guaranteed. It clearly states that in your contract, or I have a feeling Sprint would have been bankrupt by now.
Sent from my Sprint Galaxy S4 using Tapatalk 2

Think you could get a higher level tech on the phone maybe that could practically wipe your account completely blank and start all over? I don't remember, I might have suggested this. What if they could make a new account for you? They might have to change your number but maybe the bug is buried so deep in your settings in their computers that they can't find it.

GiantJay said:
Data speeds aren't guaranteed. It clearly states that in your contract, or I have a feeling Sprint would have been bankrupt by now.
Sent from my Sprint Galaxy S4 using Tapatalk 2
Click to expand...
Click to collapse
Not talking about a breach of contract due to speeds. More so the lack of resolving the issue for a prolonged period of time.

oscarthegrouch said:
Think you could get a higher level tech on the phone maybe that could practically wipe your account completely blank and start all over? I don't remember, I might have suggested this. What if they could make a new account for you? They might have to change your number but maybe the bug is buried so deep in your settings in their computers that they can't find it.
Click to expand...
Click to collapse
I've suggested a complete wipe if the account and was told that's not possible. Changing my number is not a possibility. I have another call with tech today at 11 and hopefully someone can figure out what's going on. Wiping the phone over and over sure isn't fixing anything.

Rican_S4 said:
Not talking about a breach of contract due to speeds. More so the lack of resolving the issue for a prolonged period of time.
Click to expand...
Click to collapse
Good luck.
Sent from my Sprint Galaxy S4 using Tapatalk 2

Reactivation dial code is ##72786#, I had the same problem the sprint tech couldnt get 4g, so I hung up on her and rebooted my phone into 3g and let it reactivate and worked, does the trick
Sent from my SPH-L720 using XDA Premium HD app

same
That also happend to me but it stayed like that for 2 weeks the renstalled the mf9 update then it satarted working for me it has to do with the system file

GiantJay said:
Good luck.
Sent from my Sprint Galaxy S4 using Tapatalk 2
Click to expand...
Click to collapse
The lady in retention was really nice and 100% on my side about the issues since it was all thoroughly documented. I was given the ok to port my # away if I choose to.

gotablunt said:
Reactivation dial code is ##72786#, I had the same problem the sprint tech couldnt get 4g, so I hung up on her and rebooted my phone into 3g and let it reactivate and worked, does the trick
Sent from my SPH-L720 using XDA Premium HD app
Click to expand...
Click to collapse
Unfortunately we've tried all of that and it still will never pull up 4G.

[Q] No service after trying LTE

Hi
I was playing around with my phone and tried the old hack through the settings screen, *#*#4636#*#*.
Switched it to LTE and set up a new APN for Rogers LTE.
It Didn't work. After more reading I discovered this wouldn't work for me anyway. I have Android 4.4.2 and I don't think my SIM is LTE enabled.
I rebooted thinking it would just go back to the original settings.
It seems to have gone back but now I have No signal at all.
I am with Rogers. I tried going back to the original APN settings and selecting Rogers.
The phone is finding the correct networks for my area.
I tried the Reset to default in the APN settings. This sets the APNs to Rogers LTE and chatr, not the original Rogers APN that I started with.
The phone is rooted but running stock Android 4.4.2.
The baseband seems correct.
What have I done and how do I fix it?
Have I done something to the Rogers SIM?
Thanks

Angus_xda said:
Hi
I was playing around with my phone and tried the old hack through the settings screen, *#*#4636#*#*.
Switched it to LTE and set up a new APN for Rogers LTE.
It Didn't work. After more reading I discovered this wouldn't work for me anyway. I have Android 4.4.2 and I don't think my SIM is LTE enabled.
I rebooted thinking it would just go back to the original settings.
It seems to have gone back but now I have No signal at all.
I am with Rogers. I tried going back to the original APN settings and selecting Rogers.
The phone is finding the correct networks for my area.
I tried the Reset to default in the APN settings. This sets the APNs to Rogers LTE and chatr, not the original Rogers APN that I started with.
The phone is rooted but running stock Android 4.4.2.
The baseband seems correct.
What have I done and how do I fix it?
Have I done something to the Rogers SIM?
Thanks
Click to expand...
Click to collapse
Did you flash a LTE Hybrid?
Sent with my Nexus® 10 minus 3

Berrydroidcafe said:
Did you flash a LTE Hybrid?
Sent with my Nexus® 10 minus 3
Click to expand...
Click to collapse
I didn't flash anything.

Angus_xda said:
I didn't flash anything.
Click to expand...
Click to collapse
Had to assume that because I've never seen someone try LTE without doing so.
What you can try is find the stock radio, which might still be the same as you are using, then flash it. Maybe that will reset things back to normal.
Sent with my Nexus® 10 minus 3

Berrydroidcafe said:
Had to assume that because I've never seen someone try LTE without doing so.
What you can try is find the stock radio, which might still be the same as you are using, then flash it. Maybe that will reset things back to normal.
Sent with my Nexus® 10 minus 3
Click to expand...
Click to collapse
No luck.
I tried flashing the stock radio then flashed everything using efrant's instructions. Still no go.
The thing I find strange is when I select Reset to default in the APN settings it sets the APN to Rogers LTE not the default 3G setting.

Delete the Rogers LTE apn and make a new one with this info:
Name: Rogers
APN: rogers-core-appl1.apn
MMSC: http ://mms.gprs.rogers.com
MMS Proxy: 10.128.1.69
MMS Port: 80
MCC: 302
MNC: 720
APN Type: mms
You can also try this one:
APN: internet.com
Username: wapuser1
Password: wap
Go to phone info *#*#4636#*#*, and change network type to WCDMA Preferred. Reboot, and see if that does it.

I've done that several times.
Still won't connect.
The error is; No service. Selected network (ROGERS) unavailable.
When I search networks Telus, Bell and Rogers all show up.
I've tried selecting Rogers and selecting automatically. When I select automatically it selects Rogers but comes back with the same error.

Try reflash Radio

alexcheveau said:
Try reflash Radio
Click to expand...
Click to collapse
That was already suggested.
I have tried wiping everything out and flashing a complete stock 4.4.2.
I've also tried another Rogers SIM.
This is getting ridiculous.
All I did was change a setting from "WCDMA Preferred" to "LTE/GSM auto (PRL)" and back again and that killed a phone?

Angus_xda said:
That was already suggested.
I have tried wiping everything out and flashing a complete stock 4.4.2.
I've also tried another Rogers SIM.
This is getting ridiculous.
All I did was change a setting from "WCDMA Preferred" to "LTE/GSM auto (PRL)" and back again and that killed a phone?
Click to expand...
Click to collapse
I find this very strange. I use the secret menu on two phones but have never heard of this happening. My N4 will only lose signal for a few moments before switching to gsm autoprl, after switching from LTE/GSM.
Sent from backpack

Mystery solved.
I don't know why it happened at exactly the time when I tried LTE but...
The phone has been reported lost or stolen.
I bought it over two weeks ago. I checked the IMEI on the Government web site, that is supposed to protect us from this kind of thing, and it came back clean. I checked again last night and it's blacklisted.
I would say the girl that I bought it from got it on a $0 contract. Sold it then reported it lost or stolen. She's still on the hook for the contract but, so what, she'll never really have to pay it. Either that or it takes 2-3 weeks for a phone to show up on the blacklist.
Either way, the Government initiative to blacklist stolen or lost phones sounded like a good idea but in reality it's not protecting anyone.
So, now I have a small tablet and learned a lesson. Don't buy used cell phones and if you do, don't trust the protectyourdata.ca web site to protect you.
The site boasts;
"Purchasing a pre-owned device?
Check the IMEI number here to ensure the device has not been reported lost or stolen in Canada."
Thanks for trying to help folks. I did learn more about Android through this.

Angus_xda said:
Mystery solved.
I don't know why it happened at exactly the time when I tried LTE but...
The phone has been reported lost or stolen.
I bought it over two weeks ago. I checked the IMEI on the Government web site, that is supposed to protect us from this kind of thing, and it came back clean. I checked again last night and it's blacklisted.
I would say the girl that I bought it from got it on a $0 contract. Sold it then reported it lost or stolen. She's still on the hook for the contract but, so what, she'll never really have to pay it. Either that or it takes 2-3 weeks for a phone to show up on the blacklist.
Either way, the Government initiative to blacklist stolen or lost phones sounded like a good idea but in reality it's not protecting anyone.
So, now I have a small tablet and learned a lesson. Don't buy used cell phones and if you do, don't trust the protectyourdata.ca web site to protect you.
The site boasts;
"Purchasing a pre-owned device?
Check the IMEI number here to ensure the device has not been reported lost or stolen in Canada."
Thanks for trying to help folks. I did learn more about Android through this.
Click to expand...
Click to collapse
That really sucks
But thanks for letting us know.
Sent by carrier pigeon

klvnhng said:
That really sucks
But thanks for letting us know.
Sent by carrier pigeon
Click to expand...
Click to collapse
I've seen about 2 or 3 threads on Android Central with the same symptoms that seemed to never get resolved.
I suspect they had the same problem and either didn't know how to check or were to embarrassed to say.
I was upset but I want others to be able to find this answer.
Through buying and selling different phones working my way up to the Nexus 4 I'm really only $110 out of pocket.
A 16GB Android media player with WiFi must be worth $110.
So, is there a way to eliminate the wireless radio and leave WiFi?
I guess I should start another thread on that.

Angus_xda said:
I've seen about 2 or 3 threads on Android Central with the same symptoms that seemed to never get resolved.
I suspect they had the same problem and either didn't know how to check or were to embarrassed to say.
I was upset but I want others to be able to find this answer.
Through buying and selling different phones working my way up to the Nexus 4 I'm really only $110 out of pocket.
A 16GB Android media player with WiFi must be worth $110.
So, is there a way to eliminate the wireless radio and leave WiFi?
I guess I should start another thread on that.
Click to expand...
Click to collapse
I guess the simplest way would be to just have airplane mode on?
Sent by carrier pigeon

klvnhng said:
I guess the simplest way would be to just have airplane mode on?
Sent by carrier pigeon
Click to expand...
Click to collapse
Airplane mode also turns of the WiFi.
I just pulled the SIM, deleted all APNs, turned off Mobile Data and left WiFi on.
The warning that I had no data connection is gone and I still have the ability to make a 911 call if necessary.
Unlocked, rooted and flashed a USB-OTG enabled kernel. This is great fun...

Angus_xda said:
Airplane mode also turns of the WiFi.
I just pulled the SIM, deleted all APNs, turned off Mobile Data and left WiFi on.
The warning that I had no data connection is gone and I still have the ability to make a 911 call if necessary.
Unlocked, rooted and flashed a USB-OTG enabled kernel. This is great fun...
Click to expand...
Click to collapse
You can turn wifi on with airplane mode on as well. Just do it after airplane mode is already on.
But that works too, I guess
Sent by carrier pigeon

klvnhng said:
You can turn wifi on with airplane mode on as well. Just do it after airplane mode is already on.
But that works too, I guess
Sent by carrier pigeon
Click to expand...
Click to collapse
Yep, just figured that out.

Did you make a police report? You might not be able to recoup anything, but you should still make the seller be responsible for their actions
Sent from my Nexus 4 using xda app-developers app

Verizon no LTE

Got my new Nexus 6P, went to the Verizon store and got a nano LTE SIM. Ever since it's been plugged in, all features except LTE seem to work fine. Spoke to Verizon tech support and they see that everything seems to be setup correctly and the device activated in their systems.
One thing I did notice is that in the list of APN's, I have 6 of them. The one that says VZWINTERNET seems to have the right setup for what seems to be working for rest of the folks here. However, when I switch to using it, the signal is still stuck on 3G. Also after a couple of minutes when I look back at the APN list, it seems to fall back to the one that says "internet" which definitely seems to have the EvDo-rev A settings.
Has anyone experienced similar issue? Any suggestions?
I'm going to try to go back to the store again to try a different SIM card later today.

Quick update. First I tried switching the radio band first to Band 6, that's when it went to 1x and stayed that way. Then I switched it to USA Band and within a minute was able to lock onto LTE! Hoping it stays this way!

Said too soon. Side effect, no cellular connection available. Data transfer is at LTE speeds but can't make calls now

Here is the APN I'm using. Truth is I never changed a thing when I put the sim in. Factory reset it and find it a few minutes to get cellular working before messing with it. Sometimes it takes a while especially with a new sim.

Thanks static. That's the first thing I tried. Just let it be on 3G. Since nothing changed till this morning I decided to tinker a bit. For me the second to last APN keeps getting selected no matter how many times I switch it to the one you have.

Do you have another phone you can put the sim in and see if it works?

Nothing that takes a nano. I was able to get LTE to work just with data but it's pointless with no calling available. So at the moment it's like one or the other which is strange.

Attaching 2 screenshots. One with band 6 where calling works but data is 1x. Another with USA band where LTE data works but no calling. Looking closely it's set to emergency calls only.

I'm not sure if you are rooted or stock. I had a similar issue when I had an HTC M8. When I placed my Verizon sim card it would only connect at 3G speeds and not LTE. I tried to factory reset the phone through the menu multiple times but still no change. What worked for me was to go into the bootloader and then recovery mode and "wipe data/factory reset" with the Verizon sim card in the slot. After that reboot the phone and hopefully it will connect at LTE speeds. Obviously the reset will erase your phone so backup any important documents. Just a thought.

emmittobie said:
I'm not sure if you are rooted or stock. I had a similar issue when I had an HTC M8. When I placed my Verizon sim card it would only connect at 3G speeds and not LTE. I tried to factory reset the phone through the menu multiple times but still no change. What worked for me was to go into the bootloader and then recovery mode and "wipe data/factory reset" with the Verizon sim card in the slot. After that reboot the phone and hopefully it will connect at LTE speeds. Obviously the reset will erase your phone so backup any important documents. Just a thought.
Click to expand...
Click to collapse
Just tried the hard reset. No change. I'm on stock.

mymac80 said:
Just tried the hard reset. No change. I'm on stock.
Click to expand...
Click to collapse
Were you able to get another sim card from Verizon? Wondering if that is the issue. Otherwise I'm not sure what would help. Sorry.

They allowed you to activate it on the phone itself? I brought in a borrowed iPhone 6 plus (because I was coming from a Galaxy S5) and activated it on that, then put it into the Nexus 6P. As far as I know, changing the APN doesn't fix anything except some MMS not properly transferring and has nothing to do with getting LTE itself.
If you have another phone that can be used on Verizon, test it out on that. Or try a new sim card.

I had the same issue, I tried my Sim in a different phone and LTE worked so then I decided to try my project Fi Sim in the 6p and that one had LTE. Then I put my Verizon Sim back and LTE worked. Maybe it needed a different Sim card to reset it or something.
Sent from my Nexus 6P using Tapatalk

I had this same issue after letting my wife borrow my phone one day. Come to find out she did a *228 to update the roaming for some retarded reason and it pretty much fried my SIM. A quick visit to Verizon and a new SIM solved it for me. Hope this helps.

Is mobile data set to Global or LTE/CDMA?
Sent from my Nexus 6P using Tapatalk
---------- Post added at 05:46 AM ---------- Previous post was at 05:45 AM ----------
Both are working for me, but switching could make a change.
Sent from my Nexus 6P using Tapatalk

Spartan117H3 said:
They allowed you to activate it on the phone itself? I brought in a borrowed iPhone 6 plus (because I was coming from a Galaxy S5) and activated it on that, then put it into the Nexus 6P. As far as I know, changing the APN doesn't fix anything except some MMS not properly transferring and has nothing to do with getting LTE itself.
If you have another phone that can be used on Verizon, test it out on that. Or try a new sim card.
Click to expand...
Click to collapse
You can activate a Verizon sim with a 6P.

staticx57 said:
You can activate a Verizon sim with a 6P.
Click to expand...
Click to collapse
Ah I see, I wasn't aware that they already added the IMEI's to their whitelist. But I got my phone on 10/29 and activated it then, so I had to use another phone.

Spartan117H3 said:
Ah I see, I wasn't aware that they already added the IMEI's to their whitelist. But I got my phone on 10/29 and activated it then, so I had to use another phone.
Click to expand...
Click to collapse
Strange, I got mine the same day and had no trouble activating on my 6P.

staticx57 said:
Strange, I got mine the same day and had no trouble activating on my 6P.
Click to expand...
Click to collapse
Hmm, I didn't even try because I read the stories about it, I guess people were saying it because the previous gen 6 was not whitelisted until a few months after release. I also didn't want them looking too deep into my account because I had upgraded and stayed on UDP through the loophole, so I didn't want to get booted off that.

So I got a replacement Nexus 6P, plugged the same SIM card in and voila, LTE and voice works. Thanks all for your suggestions. Seems like it was a defective device.

Calling fix for verizon (I can make calls again)

BLUF:
If your Verizon account does NOT have HD Voice enabled and the essential phone has "Enhanced 4G LTE Mode" enabled (which is a default setting) you may not be able to make/receive phone calls.
I had an older phone running a lineage fork that did NOT support HD Voice. For whatever reason that also means it isn't enabled on my Verizon account. It doesn't cost anything extra and isn't plan specific but until you enable on a phone (says VZW Tech) the setting stays off.
When I put my SIM into the new Essential phone I could make calls but it would NOT find a new tower. IF i was driving any distance I had to reboot the phone completely to get data or make calls.
As of a few days ago my data was always working (LTE+) but suddenly I could not make or receive any calls. Again, texting, internet, etc. was fine. (yes wifi was off to test this =)
I was on with VZW support trying to fix this when my essential trouble ticket was answered with:
Given that you are getting the LTE+ icon already, can you try this step and see if it helps:
Go to Settings -> More -> Cellular Networks
Disable "Enhanced 4G LTE Mode"
Make a phone call
Return to the Settings menu and re-enable Enhanced 4G LTE Mode
Click to expand...
Click to collapse
VZW said give it a try lets see. With it "off" I could suddenly make calls. With it back on I couldn't again.
VZW said I bet that's what we call "HD Voice" and I see its not enabled on your phone. He enabled it. I rebooted. Everything works again with that setting on or off.
I emailed this back to essential just to let them know what I did with VZW and got reply:
My understanding was "HD voice" was enabled on all smartphone accounts with Verizon, but I will add that as a step to check in the future.
Click to expand...
Click to collapse
I've been troubleshooting this with VZW and Essential for a while so very happy to find fix. I also went out and got a brand new SIM but that also didn't help. Both new and old sim worked in old phone fine but in essential no luck.
I had at first though unlocking bootloader / rooting had done something . I wiped and reflashed this thing 4 times yesterday trying different things to no avail.
I know some other Verizon uses were having weird issues so wanted to share.
I'll prolly never get so lucky with tech support synergy again in my life... but at least this one time they were quickly helpful.
MODs: If this should be in "guides" instead please move or I can repost
-dt

@DHO
Sent from my PH-1 using Tapatalk

Funny.. i just enabled hd voice before switching to this phone.... Glad i did
Sent from my PH-1 using Tapatalk

rignfool said:
@DHO
Sent from my PH-1 using Tapatalk
Click to expand...
Click to collapse
Thanks for the tag, but unfortunately that didn't do it

Verizon Essential stuck in 3G after the upgrade

Before I updated via OTA to 8.1 the Essential was connecting to LTE without issue. Since 8,1 I have to connect to CDMA and 3g in order to user my Dialer, otherwise Server Error is generated. No calls in or out.
I wanted to downgrade Yes rebooted, factory reset, etc.
I searched google up and down with no real answers that work. How do I get Sideload working again? It has to be a simple configuration or driver problem I will assume.
Thanks

Im in the same situation you are in also im on 3g at 1.50mbs up & down i have searched every where....

Exxeviant said:
Im in the same situation you are in also im on 3g at 1.50mbs up & down i have searched every where....
Click to expand...
Click to collapse
Here you go
https://forum.xda-developers.com/showpost.php?p=74920423&postcount=506

wolfu11 said:
Here you go
https://forum.xda-developers.com/showpost.php?p=74920423&postcount=506
Click to expand...
Click to collapse
Thanks. Still stuck using 3G. I can connect to 4G/LTE but cannot make phone calls as I still get the Server Error, Try Again.

Bigdny said:
Thanks. Still stuck using 3G. I can connect to 4G/LTE but cannot make phone calls as I still get the Server Error, Try Again.
Click to expand...
Click to collapse
I wrote that post that he referred you to, and while it worked in Oreo 8.0 it does not seem to work in 8.1 for me either.
Try this:
dial *228 and get a PRL update
reboot
*#*#4636#*#* (it may take a few seconds for it to come up if you do it right after a reboot)
set it to LTE/WCDMA
reboot
(you may have to check in mobile network settings that your APN is set to VZWINTERNET)
Let me know how it works out for you. I know that Verizon doesnt support WCDMA, but it forces you over to the Verizon LTE bands which is more or less the goal of this. For some reason this functions differently than any of the other settings that include LTE in them (believe me, I've tried them).

wolfhelm said:
I wrote that post that he referred you to, and while it worked in Oreo 8.0 it does not seem to work in 8.1 for me either.
Try this:
dial *228 and get a PRL update
reboot
*#*#4636#*#* (it may take a few seconds for it to come up if you do it right after a reboot)
set it to LTE/WCDMA
reboot
(you may have to check in mobile network settings that your APN is set to VZWINTERNET)
Let me know how it works out for you. I know that Verizon doesnt support WCDMA, but it forces you over to the Verizon LTE bands which is more or less the goal of this. For some reason this functions differently than any of the other settings that include LTE in them (believe me, I've tried them).
Click to expand...
Click to collapse
Well I reset my PRL via *228 and sure enough selecting 4G/LTE does put us at LTE/wcdma but my phone functions perfectly. I do notice the menus are changed and I got a couple other options though now. See attached

wolfu11 said:
Well I reset my PRL via *228 and sure enough selecting 4G/LTE does put us at LTE/wcdma but my phone functions perfectly. I do notice the menus are changed and I got a couple other options though now. See attached
Click to expand...
Click to collapse
Yep those are how the menu should look for a device that's not locked to sprint. It seems to me there are some firmware files that prefer sprint in these beta builds, because even on other carriers (and more than one person has said this) you can see 'sprint' pop up in the bar or in the settings even when you arent on sprint.
Interesting that yours gives you the option of 'wifi calling provisioned', I cant get that to not be greyed out on mine.

wolfhelm said:
Yep those are how the menu should look for a device that's not locked to sprint. It seems to me there are some firmware files that prefer sprint in these beta builds, because even on other carriers (and more than one person has said this) you can see 'sprint' pop up in the bar or in the settings even when you arent on sprint.
Interesting that yours gives you the option of 'wifi calling provisioned', I cant get that to not be greyed out on mine.
Click to expand...
Click to collapse
Yeah I've screwed with this phone so much I don't know what I did LOL but now it shows wifi calling even in dialer. I'm not sure if it really works cuz I have a good signal so it never switches. My e911 address is set up from my Moto z and I do have a wear24 watch tied to this phone not sure if that's what triggered it. ? I did get a new SIM card on Monday as well because I was fighting with the vzw crap so I don't know exactly what triggered the WiFi calling.

wolfhelm said:
I wrote that post that he referred you to, and while it worked in Oreo 8.0 it does not seem to work in 8.1 for me either.
Try this:
dial *228 and get a PRL update
reboot
*#*#4636#*#* (it may take a few seconds for it to come up if you do it right after a reboot)
set it to LTE/WCDMA
reboot
(you may have to check in mobile network settings that your APN is set to VZWINTERNET)
Let me know how it works out for you. I know that Verizon doesnt support WCDMA, but it forces you over to the Verizon LTE bands which is more or less the goal of this. For some reason this functions differently than any of the other settings that include LTE in them (believe me, I've tried them).
Click to expand...
Click to collapse
Thank you for the steps but still cannot use 4G for phone calls, but it does work for internet, facebook, email,etc.
Have to go back to 3G for phone calls.
Very interesting why it happening and not widespread. No special configurations or setups on my phone.

Bigdny said:
Thank you for the steps but still cannot use 4G for phone calls, but it does work for internet, facebook, email,etc.
Have to go back to 3G for phone calls.
Very interesting why it happening and not widespread. No special configurations or setups on my phone.
Click to expand...
Click to collapse
Are you on 8.0 or 8.1?

wolfhelm said:
Are you on 8.0 or 8.1?
Click to expand...
Click to collapse
I upgraded to 8.1 via OTA. No root, no rom.

Bigdny said:
I upgraded to 8.1 via OTA. No root, no rom.
Click to expand...
Click to collapse
That's where I'm at too... the one thing that might be different about this is I tried my old steps first before figuring out how to get it to work with these new ones... seems like a lot of effort, but it might be what is needed (or some amount of it) to get it all working. So try going through the old ones before the new ones (you probably dont need to *228 again since you just did)
My old steps linked here (these worked in 8.0, if they work for you in 8.1, more power to you, but they dont work for me):
https://forum.xda-developers.com/showpost.php?p=74920423&postcount=506
I'm still routinely messing with it because I feel like the setting I have now prevents me from falling back to CDMA if LTE is unavailable for some reason. Fortunately that is a rarity for me... but I maintain that Essential has something in the ROM itself that is preferring sprint and I think it's screwing with us using Verizon.

wolfhelm said:
That's where I'm at too... the one thing that might be different about this is I tried my old steps first before figuring out how to get it to work with these new ones... seems like a lot of effort, but it might be what is needed (or some amount of it) to get it all working. So try going through the old ones before the new ones (you probably dont need to *228 again since you just did)
My old steps linked here (these worked in 8.0, if they work for you in 8.1, more power to you, but they dont work for me):
https://forum.xda-developers.com/showpost.php?p=74920423&postcount=506
I'm still routinely messing with it because I feel like the setting I have now prevents me from falling back to CDMA if LTE is unavailable for some reason. Fortunately that is a rarity for me... but I maintain that Essential has something in the ROM itself that is preferring sprint and I think it's screwing with us using Verizon.
Click to expand...
Click to collapse
There is something there.
I've done that procedure.
If I go into the menu and play around it will try to connect to sprint even with a Verizon SIM. Go figure?

tech_head said:
There is something there.
I've done that procedure.
If I go into the menu and play around it will try to connect to sprint even with a Verizon SIM. Go figure?
Click to expand...
Click to collapse
Exactly. If I leave it on certain settings it'll actually sit there and tell me I'm connected to Sprint.

wolfhelm said:
Exactly. If I leave it on certain settings it'll actually sit there and tell me I'm connected to Sprint.
Click to expand...
Click to collapse
I just reported this to Essential in their beta feedback.
Others should report their similar issues.
It seems to be associated with them making a unified release.
If you look at some releases they are specifically for Sprint or Not.

tech_head said:
I just reported this to Essential in their beta feedback.
Others should report their similar issues.
It seems to be associated with them making a unified release.
If you look at some releases they are specifically for Sprint or Not.
Click to expand...
Click to collapse
That's a good point, I have reported as well.

tech_head said:
I just reported this to Essential in their beta feedback.
Others should report their similar issues.
It seems to be associated with them making a unified release.
If you look at some releases they are specifically for Sprint or Not.
Click to expand...
Click to collapse
Doing the same right now. Just glad Im not the only one having the problem.

Bigdny said:
Thank you for the steps but still cannot use 4G for phone calls, but it does work for internet, facebook, email,etc.
Have to go back to 3G for phone calls.
Very interesting why it happening and not widespread. No special configurations or setups on my phone.
Click to expand...
Click to collapse
Try turning off Enchanted 4G LTE Mode. It's possible going to 8.1 just reset this setting to on. This should only be on if you have HD Voice enabled on your line on Verizon (you'll have to call Verizon to enable it, it's a free feature).
This should fix server error on 4G, randomly connecting to Sprint is a separate issue.

UPDATE Now working
Took the advice from someone on Reddit who had the same problem. Ran to VZW store and received a new SIM. Without any programming on my end or reboot, back to LTE without issue. FINALLY. As soon as the rep popped in the SIM the essential connected on its own.

Bigdny said:
Took the advice from someone on Reddit who had the same problem. Ran to VZW store and received a new SIM. Without any programming on my end or reboot, back to LTE without issue. FINALLY. As soon as the rep popped in the SIM the essential connected on its own.
Click to expand...
Click to collapse
Just wanted to second this post that a new sim card is the key to solving this issue. In my case, I was using Red Pocket CDMA (VZW network), and I ran into the same problem. Red Pocket rep explained to me that my sim got provisioned to 3g only and that I needed a new sim to connect to LTE. As soon as we switched to a new sim, I got LTE. I hope this helps others.