Did anyone get the nexus protect and think it's worth it? I didn't get mine the time purchased the phone is it possible to get it after you already received the phone ? Thank you
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Another thread says that when checked, it was not possible to add it afterwards.
cracjackson said:
Did anyone get the nexus protect and think it's worth it? I didn't get mine the time purchased the phone is it possible to get it after you already received the phone ? Thank you
Sent from my Nexus 6P using Tapatalk
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I think a good majority of the people who purchased Nexus Protect will think it is worth it, hence that's why they purchased it. I purchased it, as I look at it as just another insurance policy. Something breaks, I get another one for a nominal deductible.
Nexus Protect cannot be added after the phone purchase is made, only at time of purchase. I believe Square Trade gives you 30 days after purchase to get a policy with them.
Related
So I dropped my nexus and the screen shattered. While it turns on and looks fine through the cracks, you can't actually use it. So, my question is, has anyone actually sent in their phone to have it replaced by LG? If so, how much did it cost? So far I've found places locally that will do it for $200+, which at that point I might as well just buy another phone.
at4r1 said:
So I dropped my nexus and the screen shattered. While it turns on and looks fine through the cracks, you can't actually use it. So, my question is, has anyone actually sent in their phone to have it replaced by LG? If so, how much did it cost? So far I've found places locally that will do it for $200+, which at that point I might as well just buy another phone.
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It costs around 150 from what I heard. You can try calling google directly to get a better price maybe.
Yeah, I tried calling google and they just told me to call LG. I called LG but of course there wasn't anyone available right now to give me a quote on the cost. While searching Google I found one person who mentioned that they will replace the screen up to a cost of $100 and if it's over that they ship it back "totaled" without repairing it.
I was just curious if anyone had actually gone through this process.
I had mine replaced and it cost me $140. I actually got a refurbished unit, so they actually didn't replace the screen. The device I got was in mint condition and runs great. I had to ship mine to LG (which was in Fort Worth, TX). The turn around time was about 7 days, but since I live in Dallas, shipping to and from LG was next day. If you have any other questions about the process let me know.
kgeissler said:
I had mine replaced and it cost me $140. I actually got a refurbished unit, so they actually didn't replace the screen. The device I got was in mint condition and runs great. I had to ship mine to LG (which was in Fort Worth, TX). The turn around time was about 7 days, but since I live in Dallas, shipping to and from LG was next day. If you have any other questions about the process let me know.
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Same here, $140. Except I got my phone back.
I'm not sure why you would've gotten a refurbished device just for a screen replacement though.
I'm in Houston and it took exactly a week for me as well.
Sent from my Nexus 4 using xda premium
kgeissler said:
I had mine replaced and it cost me $140. I actually got a refurbished unit, so they actually didn't replace the screen. The device I got was in mint condition and runs great. I had to ship mine to LG (which was in Fort Worth, TX). The turn around time was about 7 days, but since I live in Dallas, shipping to and from LG was next day. If you have any other questions about the process let me know.
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Ok, $140 isn't that bad...more than I'd like to spend but it's less than having it done locally. Did you just call up LG and have them give you an address to ship it to?
Here is a tutorial mate :
https://www.youtube.com/watch?v=YSe1I0MlpLI&feature=youtube_gdata_player
and :
https://www.youtube.com/watch?v=AZDAIgwbXk4&feature=youtube_gdata_player
Sent from my Nexus 4 using Tapatalk 2
at4r1 said:
Ok, $140 isn't that bad...more than I'd like to spend but it's less than having it done locally. Did you just call up LG and have them give you an address to ship it to?
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I first called Google to get the number for LG, then called them directly. Make sure when you call LG you have your IMEI number because they can't process the return without it.
Or go to LG's site and fill out an RA request.
You can also email an LG rep from here or call if you'd prefer.
https://wws.lg.com/us/support/repair-service/schedule-repair
Sent from my Nexus 4 using xda premium
Thanks to everyone for the great info, I really appreciate it!
Out of curiosity, were you using a bumper or case when the phone dropped ?
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jland22 said:
Out of curiosity, were you using a bumper or case when the phone dropped ?
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I did have a bumper case on mine, but it wasn't dropped. I tripped in a parking lot while holding my phone in one hand. So when I fell, I naturally put my hands down to break my fall and that they did. Also shattered my screen.
Did anyone else have an issue getting the “Free Bumper” from Google when ordering your Nexus 4?
My wife ordered my Nexus 4 for Father’s Day a few weeks ago, maybe a few days or so after the promotion started. I didn't get a bumper with it so she called and was basically told it was a “while supplies last” promotion and they have run out. Yet, they are still advertising the promotion and seems like they have plenty of bumpers in stock on the Play store.
What’s the deal Google?! Seems pretty shady to me.
I got mine in the same package as with my N4. No trouble at all. Don't know what happened for you.
Ordered mine last Saturday and got it today, white with bumper.
No problems here man. Got mine about 2 weeks ago.
Sent from my Nexus 4 using xda premium
I'd send an email and/or call again and politely explain the issue. Let them know that plenty of people ordered after you and received the free bumper so you see no reason why you shouldn't have received one. Tell them you'll be glad to provide information showing you purchased the phone during the promotion as well.
Chances are you will just get the run around but in my experience being overly polite in these situations works out in your favor. Good luck!
The free bumper is just for the white nexus 4 in the US right?
Sent from my Nexus 4 running Android 4.2.2
So get this, I called Google last night and they flat out refused to just send me a bumper even though we purchased the Nexus 4 within the promotion period. They claim there was no availability when they shipped my phone even though they have stock now and there are plenty of other people who ordered around the same time I did who got theirs, basically I think they just screwed up my order and don’t want to admit it. So I escalated to a supervisor and he still refused to simply send me a bumper, HOWEVER, he said I could remorse return my Nexus 4 and they will cover the return shipping and waive the restock fee and I can just order another phone! Why not just send me the stupid $20 bumper Google!? This route is going to cost you waaay more than if you were to just ship me a bumper! What the heck!?
gbatt said:
“while supplies last”
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Nope, came in the same box.
Got it yesterday.
It's not that big of a deal. I don't care that I didn't get one.
Sent from my Nexus 4 using xda premium
I had the same issue and got the same response. It seems to be some kind of policy of theirs that you have to return the device to get a new one with the bumper, which sucks but i guess we have to deal with it.
Sent from my Nexus 4 using xda app-developers app
Did you guys ever get a positive resolution to this? I'm in the same boat and being given the same runaround only Google decided to end the latest promo overnight so it makes no sense that play support is telling me to return and reorder the phone.
Sending my phone off for repair, its brand new condition so what's LG's repair service like? I don't want to receive a battered phone back, also what happens if they can't fix the problem?
They'll send you a refurbished device.
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So it could have scratches etc? F**k that I would want my original device back I paid £300 for a new device and got a defected one I'm not paying £300 for a used phone
ryanraven said:
So it could have scratches etc? F**k that I would want my original device back I paid £300 for a new device and got a defected one I'm not paying £300 for a used phone
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If you send it to Google; they will send back the original one fixed. Not sure if Google services are available in your country. Better to just get a new one or get N5.
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badboy47 said:
If you send it to Google; they will send back the original one fixed. Not sure if Google services are available in your country. Better to just get a new one or get N5.
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Im talking about the N5 :') just no one could answer this in N5 forum, its only the camera module that needs replacing its an easy fix.
Got it on Wednesday with o2 on contract, dropped it tonight at work while waiting for my case to arrive Monday anyone know how much they are to fix? I bet it ain't cheap in UK btw
Why would you do that for
Felt like being upset lol
At least you are being honest about it lol... Give Huawei a call or just get insurance and then declare it broken. Or check with your credit card. Most of them offer protection for accidents.
Bummer, hope you're able to get it replaced...
whitest0rm said:
Got it on Wednesday with o2 on contract, dropped it tonight at work while waiting for my case to arrive Monday anyone know how much they are to fix? I bet it ain't cheap in UK btw
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You should always buy a case and screen protector right when you buy your device so that you'll have them altogether the same day or even earlier.
I think you still might able to sign up for nexus protect or something. Do it. It's probably your cheapest option. You might have to wait to file a claim. But if you can hold out give that a shot. Or call huawei
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farangutan said:
I think you still might able to sign up for nexus protect or something. Do it. It's probably your cheapest option. You might have to wait to file a claim. But if you can hold out give that a shot. Or call huawei
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Nexus protect can only be purchased when you buy the device, unless you got it on Fi before Nprotect was available.
I asked if I could sign up for nexus protect and they told me that It had to be purchased at time of sale. Otherwise I would of had to send back phone and then re purchase it with the protection.... How dumb is that? They would rather get a used open phone back rather then take my 80+ bucks for protection I may never use anyhow
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Tfast500 said:
I asked if I could sign up for nexus protect and they told me that It had to be purchased at time of sale. Otherwise I would of had to send back phone and then re purchase it with the protection.... How dumb is that? They would rather get a used open phone back rather then take my 80+ bucks for protection I may never use anyhow
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How dumb is that? Dumb like a fox. They'd rather have you send back the phone so they know you aren't trying to scam them by buying insurance for a phone you already broke. Oh, wait. People are suggesting the OP should try to scam them. Duh.
Frauders gonna fraud
meyerweb said:
How dumb is that? Dumb like a fox. They'd rather have you send back the phone so they know you aren't trying to scam them by buying insurance for a phone you already broke. Oh, wait. People are suggesting the OP should try to scam them. Duh.
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I might add...when I asked about this to sign up with the protect it was still pending frost 64gb order... I hadn't even gotten the phone yet it hadn't even gone to processing.
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geeshiet said:
You should always buy a case and screen protector right when you buy your device so that you'll have them altogether the same day or even earlier.
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I hate both. I'd rather run naked. They don't guarantee anything anyway. I've seen cased and screen protected phones crack.
Sent from a 128th Legion Stormtrooper 6P
meyerweb said:
How dumb is that? Dumb like a fox. They'd rather have you send back the phone so they know you aren't trying to scam them by buying insurance for a phone you already broke. Oh, wait. People are suggesting the OP should try to scam them. Duh.
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He isn't scamming anybody as long as he purchases extra insurance. Other manufacturers even fix the screen for free for you, so save you fake whatever you are trying to come out as for another time.
Checkout square trade for a warranty. Their only requirement is sign up within 30 days of purchase and proof of purchase. Amazing service to!
If you bought it from google then call them. Tell them you broke the screen. You will get one time replacement for a fee. My father in law paid $100 for Nexus 6 for broken screen after only 4 days of purchase.
anglerstock said:
He isn't scamming anybody as long as he purchases extra insurance. Other manufacturers even fix the screen for free for you, so save you fake whatever you are trying to come out as for another time.
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Sorry, you clearly don't understand contract law, nor have you read the terms of the Protect policy (I have). Signing up for insurance on an already broken device is a violation of the terms of the policy and contract fraud. What "other" manufacturers do has no relevance here. Don't talk about things you don't understand.
---------- Post added at 10:48 AM ---------- Previous post was at 10:46 AM ----------
enaybee said:
If you bought it from google then call them. Tell them you broke the screen. You will get one time replacement for a fee. My father in law paid $100 for Nexus 6 for broken screen after only 4 days of purchase.
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That was the policy on the 6. Are you sure Google is still offering that on the 6P? I think Protect has replaced that deal.
If you break it they won't repair it unless you have Nexus Protect
http://forum.xda-developers.com/showthread.php?t=3249018
meyerweb said:
That was the policy on the 6. Are you sure Google is still offering that on the 6P? I think Protect has replaced that deal.
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No, of course I am not sure. But worth a try.
There's another thread here that indicates neither Google nor Huawei will perform a non-warranty repair on a broken 6P, at any price, unless it's covered by Protect. They tell you to take it to an independent repair shop.
so i purchased my nexus through huawei off course they offer no insurance so i looked online and found square trade they have a pretty good track record with coverage i purchased the insurance and was wondering if anyone has experience with them how does the process work do they send you a replacement phone if you file a claim or do they fix the phone for example broken screen. they have a nexus insurance option which is the one i purchased. the plan i got covers accidental damage and malfunctions.
aernest78 said:
so i purchased my nexus through huawei off course they offer no insurance so i looked online and found square trade they have a pretty good track record with coverage i purchased the insurance and was wondering if anyone has experience with them how does the process work do they send you a replacement phone if you file a claim or do they fix the phone for example broken screen. they have a nexus insurance option which is the one i purchased. the plan i got covers accidental damage and malfunctions.
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Used them in the blackberry days. Never had a problem with them
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aernest78 said:
so i purchased my nexus through huawei off course they offer no insurance so i looked online and found square trade they have a pretty good track record with coverage i purchased the insurance and was wondering if anyone has experience with them how does the process work do they send you a replacement phone if you file a claim or do they fix the phone for example broken screen. they have a nexus insurance option which is the one i purchased. the plan i got covers accidental damage and malfunctions.
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File a claim.
They give you a shipping labe.
Ship the device.
They evaluate.
They either fix or refund.
I've had both happen.
For a camera, they sent me a refurb.
I had a Nexus 7 and they gave me the cost of the item.
aernest78 said:
so i purchased my nexus through huawei off course they offer no insurance so i looked online and found square trade they have a pretty good track record with coverage i purchased the insurance and was wondering if anyone has experience with them how does the process work do they send you a replacement phone if you file a claim or do they fix the phone for example broken screen. they have a nexus insurance option which is the one i purchased. the plan i got covers accidental damage and malfunctions.
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they're great... and it depends on your issue. My issue was my screen was shattered. In this case, they couldn't replace the glass (apparently Huawei made this thing impossible to fix a screen) so they shipped me a new one. (by shipped, they actually bought me one from amazon and shipped it since they didn't carry any on inventory.) they send you a label to ship your old phone back. needs to be done in 7 days I think. so I had my old broken but working phone for 3 days before the new one came. swapped out the sim and shipped the old one out... worked great.
for my family, I have 3 phones covered with them.
You have a link?
Blaze420916 said:
You have a link?
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http://lmgtfy.com/?q=squaretrade
Keep in mind the insurance plus deductible is $200. You could get the screen replaced for less. Unless you're sure the phone is going to fall off a building it might make more sense to put the money in a savings account.
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Restola said:
Keep in mind the insurance plus deductible is $200. You could get the screen replaced for less. Unless you're sure the phone is going to fall off a building it might make more sense to put the money in a savings account.
Sent from my Nexus 6P using Tapatalk
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I think we all know how insurance works. Keeping money in a savings won't replace your device. It's actually $99 for 2years and $75 an incident. That pretty damn cheap.
"Unless you sure it's going to fall off a building"
Really? If we could predict the future we wouldn't need insurance would we. It's called peace of mind. You never know what may happen, and for $7.50 a month it's a no brainer to me.
I have square trade. Best deal on insurance I ever had. Before I always had it through Asurion (I'm on Sprint) and this is cheaper. I went with Square because my 6p was a gift and I didn't get insurance at 1st because of this.. Sure was glad for the person on here who referred me to them. ?✌
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