Phone not booting up - Nexus 6P Q&A, Help & Troubleshooting

So I set up my phone with all my apps, and turned it off and now it won't boot up. Any idea on how to get it to work?
Sent from my Nexus 6 using Tapatalk

When you say it won't boot, does it not turn on at all? Does it hang on boot? Bootloop?
Guessing you've checked the obvious like charging the battery, trying another plug, etc. The phone shipped with a USB type C charger with a C to C cable, as well as shorter USB A to USB C cable to use with a standard USB charger. I'd try both of them in different wall plugs and the USB A cable in multiple charging blocks.
Can you enter bootloader mode by holding POWER and VOLUME DOWN?

Sorry for not being detailed ?but yes it is stuck in a bootloop in the initial Google screen. It also let's me get into the bootloader by pressing power and vol down. I've tried the factory reset option and still the same thing.
Sent from my Nexus 6 using Tapatalk

MR_XXIV said:
Sorry for not being detailed but yes it is stuck in a bootloop in the initial Google screen. It also let's me get into the bootloader by pressing power and vol down. I've tried the factory reset option and still the same thing.
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
Did you try going into recovery and wiping cache and dalvik cache?
I would suggest flashing factory images, but I am not sure if you will be able to unlock the bootloader if you didn't enable it in developer options. I have read that trying to unlock the bootloader might not work if you didn't enable the option before attempting. Might also cause issues, but if you're already unable to boot, I don't know that it would necessarily be worse.
Google will likely suggest flashing the factory image before an RMA could be initiated. Hopefully someone more experienced than me can confirm if you must enable OEM unlocking before attempting. Unlocking bootloader does wipe data, but this shouldn't be an issue if you already tried a factory reset.
If your bootloader is already unlocked and you modified anything, I would bet a factory image flash would fix it.

fury683 said:
Did you try going into recovery and wiping cache and dalvik cache?
I would suggest flashing factory images, but I am not sure if you will be able to unlock the bootloader if you didn't enable it in developer options. I have read that trying to unlock the bootloader might not work if you didn't enable the option before attempting. Might also cause issues, but if you're already unable to boot, I don't know that it would necessarily be worse.
Google will likely suggest flashing the factory image before an RMA could be initiated. Hopefully someone more experienced than me can confirm if you must enable OEM unlocking before attempting. Unlocking bootloader does wipe data, but this shouldn't be an issue if you already tried a factory reset.
If your bootloader is already unlocked and you modified anything, I would bet a factory image flash would fix it.
Click to expand...
Click to collapse
The phone is actually not rooted so when I get in to the bootloader it doesn't give me the option to do any of that. This is really weird not sure what caused this to happen ?
Sent from my Nexus 6 using Tapatalk

MR_XXIV said:
Sorry for not being detailed but yes it is stuck in a bootloop in the initial Google screen. It also let's me get into the bootloader by pressing power and vol down. I've tried the factory reset option and still the same thing.
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
http://forum.xda-developers.com/nexus-6p/general/guides-how-to-guides-beginners-t3206928
Follow step 9 to get your phone working again. That is if you are unlocked.
But don't relock your phone again, go back and read each step and follow it correctly.
Things that cause bootloops:
Not flashing the chainfire's modified boot.img
Using TWRP to install root when you exit it. If your phone is not rooted it will ask you to install root upon leaving TWRP and always say no. SuperSU and root are flashed with a file in TWRP, the file can be found linked in the tutorial I linked above.

Thank you all for the help, I got the phone up and running
Sent from my Nexus 6 using Tapatalk

MR_XXIV said:
Thank you all for the help, I got the phone up and running
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
What ended up working? Could be beneficial for another user.

fury683 said:
What ended up working? Could be beneficial for another user.
Click to expand...
Click to collapse
The post above my previous comment just follow the link. It's real easy it gives you detaila step by step ???
http://forum.xda-developers.com/showthread.php?p=63772866
Sent from my Nexus 6 using Tapatalk

Related

[Q] Problems after wiping User data

I thought it would be a smart idea to wipe all data on my Nexus 7 before selling it. Now it reboots to "Unfortunately, Setup Wizard has stopped." i have tried to wipe data/factory reset it in the recovery mode, but that did not work. does anyone know how to fix it?
Just wipe everything and return it to stock with Odin, or fastboot. If you're selling it and have anything you want transferred off it...wipe internal sd also.
Just make sure you read a guide and know what your doing.
Sent from my cellular telephone
Do you have a custom recovery or is your tab stock?
I know this is probably more work than you were wanting to do, but this is a good guide for flashing the stock image and returning your nexus 7 to stock, or recovering from a boo-boo.
http://forum.xda-developers.com/showthread.php?t=1907796
Sent from my Nexus 7 using Tapatalk 4
cptsashimi said:
Do you have a custom recovery or is your tab stock?
Click to expand...
Click to collapse
Yes i have ClockworkMod Recovery. I'm not sure if i have USB debugging on, it does not say anything when I plug it in, and I am not able to activate it, since I'm locked out.
BraveInternet said:
Yes i have ClockworkMod Recovery. I'm not sure if i have USB debugging on, it does not say anything when I plug it in, and I am not able to activate it, since I'm locked out.
Click to expand...
Click to collapse
If you try to flash a new image I'm pretty sure USB debugging doesn't matter because you are in fastboot. Most likely you need to update your drivers and the SDK. The link above has a section on "driver hell" and solutions for it.
In ClockworkMod have you done all the wipes along with the factory reset? If so, I think you will have to reflash.
Sent from my Nexus 7 using Tapatalk 4

[Q] Totally Bricked!

I've tried everything with this thing and I haven't been getting any luck, I hope you guys can help me.
Here are the details:
Bought an unlocked T-Mobile Nexus 4 off Ebay Version 4.3
Tried to root it using this method: http://forum.xda-developers.com/showthread.php?t=2019273
I made a mistake around step 13 I think
It turns on, goes to the Google and unlock symbol, and just stays there. If I wait long enough it goes to the Nexus X, but it just stays there as well
I wiped the phone, wiped the chach, wiped everything I could to reboot it to factory settings, no luck
Any help would be appreciated, I know I probably messed up by trying to root it on a mac when it would have been straightforward to just do it with a toolkit on a PC.
Thanks!
1. Your phone is not bricked.
2. Flash the factory images.
3. Never use a toolkit.
Chromium_ said:
1. Your phone is not bricked.
2. Flash the factory images.
3. Never use a toolkit.
Click to expand...
Click to collapse
I'll give that a shot, thanks.
What method do you recommend to root?
armandobenitez said:
I'll give that a shot, thanks.
What method do you recommend to root?
Click to expand...
Click to collapse
Unlock bootloader > Flash TWRP (custom recovery) > Flash supersu binary or flash a custom rom via TWRP
A detailed guide that elaborates upon these steps is here.
armandobenitez said:
I've tried everything with this thing and I haven't been getting any luck, I hope you guys can help me.
Here are the details:
Bought an unlocked T-Mobile Nexus 4 off Ebay Version 4.3
Tried to root it using this method: http://forum.xda-developers.com/showthread.php?t=2019273
I made a mistake around step 13 I think
It turns on, goes to the Google and unlock symbol, and just stays there. If I wait long enough it goes to the Nexus X, but it just stays there as well
I wiped the phone, wiped the chach, wiped everything I could to reboot it to factory settings, no luck
Any help would be appreciated, I know I probably messed up by trying to root it on a mac when it would have been straightforward to just do it with a toolkit on a PC.
Thanks!
Click to expand...
Click to collapse
I had that once. I had to flash stock recovery with a tool kit and go in and factory reset. Unfortunately it quoted my SD card but I was able to boot up afterwards
Sent from my Nexus 4 using Tapatalk 4

[Q] Factory Reset from Fastboot

Hi everyone,
My phone cannot get into recovery and I need to factory reset. Is it possible to do this using fastboot from the console?
My phone keeps going back to the fastboot screen and this is what it says:
Invalid Flash Mode (S)
10.9B(*) (sha-le9f557, 2013-05-24 14:49:34)
eMMC Info: Size 8GB
Device is LOCKED. Status Code: 0
Battery OK
Connect USB
Data Cable
Failed to hab check for boot: 0x56
Fastboot Reason: Boot Failure
This comes up after I hold down the both volume buttons and the power button and try to load Recovery. I get the dead android with the red traingle.
If I start up normally I get the dead android with the red triangle again, and then it eventually goes back to fastboot, saying the reason is Flash Failure
Any help is gratefully appreciated
Thanks
mgoldenberg said:
Hi everyone,
My phone cannot get into recovery and I need to factory reset. Is it possible to do this using fastboot from the console?
My phone keeps going back to the fastboot screen and this is what it says:
Invalid Flash Mode (S)
10.9B(*) (sha-le9f557, 2013-05-24 14:49:34)
eMMC Info: Size 8GB
Device is LOCKED. Status Code: 0
Battery OK
Connect USB
Data Cable
Failed to hab check for boot: 0x56
Fastboot Reason: Boot Failure
This comes up after I hold down the both volume buttons and the power button and try to load Recovery. I get the dead android with the red traingle.
If I start up normally I get the dead android with the red triangle again, and then it eventually goes back to fastboot, saying the reason is Flash Failure
Any help is gratefully appreciated
Thanks
Click to expand...
Click to collapse
I am in the same predicament. I hope there is a way out
mgoldenberg said:
Hi everyone,
My phone cannot get into recovery and I need to factory reset. Is it possible to do this using fastboot from the console?
My phone keeps going back to the fastboot screen and this is what it says:
Invalid Flash Mode (S)
10.9B(*) (sha-le9f557, 2013-05-24 14:49:34)
eMMC Info: Size 8GB
Device is LOCKED. Status Code: 0
Battery OK
Connect USB
Data Cable
Failed to hab check for boot: 0x56
Fastboot Reason: Boot Failure
This comes up after I hold down the both volume buttons and the power button and try to load Recovery. I get the dead android with the red traingle.
If I start up normally I get the dead android with the red triangle again, and then it eventually goes back to fastboot, saying the reason is Flash Failure
Any help is gratefully appreciated
Thanks
Click to expand...
Click to collapse
when you get to Android Andy what happens when you hold volume down and tap volume up?
If you get in there I would wipe the cache partition as well... tho either of these may not help the issue... what were you doing prior to this happening? were you updating and get this upon its restart? Did it die and power up to this?... did it just randomly shut off and power up to this?
Sent from my XT907 using xda app-developers app
ezknives said:
when you get to Android Andy what happens when you hold volume down and tap volume up?
If you get in there I would wipe the cache partition as well... tho either of these may not help the issue... what were you doing prior to this happening? were you updating and get this upon its restart? Did it die and power up to this?... did it just randomly shut off and power up to this?
Sent from my XT907 using xda app-developers app
Click to expand...
Click to collapse
When I got to android andy the android system recovery 3e menu popped up. I wiped the cache partition and did a factory reset, then rebooted but I'm still going in circles between the dead android and fastboot. Prior to this I had tried using safestrap to set up a recovery, but when I rebooted, I got stuck at fastboot. There was one point when I got to what I think was the fastboot menu and from there I tried flashing cyanogenmod, which I'm pretty sure was a mistake. Now I cant figure out how to get back to that menu.
mgoldenberg said:
When I got to android andy the android system recovery 3e menu popped up. I wiped the cache partition and did a factory reset, then rebooted but I'm still going in circles between the dead android and fastboot. Prior to this I had tried using safestrap to set up a recovery, but when I rebooted, I got stuck at fastboot. There was one point when I got to what I think was the fastboot menu and from there I tried flashing cyanogenmod, which I'm pretty sure was a mistake. Now I cant figure out how to get back to that menu.
Click to expand...
Click to collapse
OK...
First, what do you mean by "set up a recovery"?
I noticed your bootloader is locked. That means no custom recoveries can be flashed, so that's probably your problem.
If you tried to fastboot the Cyanogenmod zip (!?) that definitely didn't help.
What exactly are you trying to accomplish? Are you trying to reset to sell or return or something? Also, what system version did you have (or, if you don't know that, when did you get the phone and have you taken any OTA updates)? And were you previously rooted?
It sounds like you had a bad flash. Give me that info and I'll try to help you unbrick it...
Sent from my Nexus 7 using Tapatalk 4
From the fastboot details it looks like the most recent ota
mgoldenberg said:
10.9B(*) (sha-le9f557, 2013-05-24 14:49:34)
eMMC Info: Size 8GB
Click to expand...
Click to collapse
I say rsd the recent firmware....
Sent from my XT907 using xda app-developers app
sloosecannon said:
OK...
First, what do you mean by "set up a recovery"?
I noticed your bootloader is locked. That means no custom recoveries can be flashed, so that's probably your problem.
If you tried to fastboot the Cyanogenmod zip (!?) that definitely didn't help.
What exactly are you trying to accomplish? Are you trying to reset to sell or return or something? Also, what system version did you have (or, if you don't know that, when did you get the phone and have you taken any OTA updates)? And were you previously rooted?
It sounds like you had a bad flash. Give me that info and I'll try to help you unbrick it...
Sent from my Nexus 7 using Tapatalk 4
Click to expand...
Click to collapse
Yeah I'm still a noob at this, sorry. By set up a recovery I mean manually installing safestrap because clockworkmod doesn't support xt907, and I couldn't flash it manually from my computer, probably because of what you said about my bootloader being locked. Really all I want to do is get my old OS back, just the stock android that I got when I bought it. I had version 4.1.2 which I got from an OTA update, and I have not been previously rooted. Thanks for being patient with me by the way, I understand people like me probably make you want to rip your hair out...
mgoldenberg said:
Yeah I'm still a noob at this, sorry. By set up a recovery I mean manually installing safestrap because clockworkmod doesn't support xt907, and I couldn't flash it manually from my computer, probably because of what you said about my bootloader being locked. Really all I want to do is get my old OS back, just the stock android that I got when I bought it. I had version 4.1.2 which I got from an OTA update, and I have not been previously rooted. Thanks for being patient with me by the way, I understand people like me probably make you want to rip your hair out...
Click to expand...
Click to collapse
Try this
I was stuck on the same screen all day
http://www.droidrzr.com/index.php/topic/28162-house-of-moto/
mgoldenberg said:
Yeah I'm still a noob at this, sorry. By set up a recovery I mean manually installing safestrap because clockworkmod doesn't support xt907, and I couldn't flash it manually from my computer, probably because of what you said about my bootloader being locked. Really all I want to do is get my old OS back, just the stock android that I got when I bought it. I had version 4.1.2 which I got from an OTA update, and I have not been previously rooted. Thanks for being patient with me by the way, I understand people like me probably make you want to rip your hair out...
Click to expand...
Click to collapse
Ah OK. That clarifies a lot.
So, I'll explain a few things here since you seem a little lost
1: safestrap is not the same as clockworkmod. It's based off of TWRP, but it's not technically even a custom recovery, just a bootstrap hijack.
2. Yeah, you can't flash safestrap. It's actually installed via an app, and you do need root to use it.
3. When did you update? If you did the latest OTA, you unfortunately can't downgrade... If you didn't, we can help you unlock the bootloader, then you can downgrade at will.
4. If you do unlock, you can install clockworkmod or any other recovery. If you can unlock, I strongly advise you do it.
Sent from my Nexus 7 using Tapatalk 4
sloosecannon said:
Ah OK. That clarifies a lot.
So, I'll explain a few things here since you seem a little lost
1: safestrap is not the same as clockworkmod. It's based off of TWRP, but it's not technically even a custom recovery, just a bootstrap hijack.
2. Yeah, you can't flash safestrap. It's actually installed via an app, and you do need root to use it.
3. When did you update? If you did the latest OTA, you unfortunately can't downgrade... If you didn't, we can help you unlock the bootloader, then you can downgrade at will.
4. If you do unlock, you can install clockworkmod or any other recovery. If you can unlock, I strongly advise you do it.
Sent from my Nexus 7 using Tapatalk 4
Click to expand...
Click to collapse
Oh ok, thanks for explaining. I'm not sure when I updated, but I know for sure it was OTA, so I can't downgrade. And do I need to unlock to fix this whole thing? Because for now I just want my phone back... I'm not exactly worried about flashing or rooting or anything.
mgoldenberg said:
Oh ok, thanks for explaining. I'm not sure when I updated, but I know for sure it was OTA, so I can't downgrade. And do I need to unlock to fix this whole thing? Because for now I just want my phone back... I'm not exactly worried about flashing or rooting or anything.
Click to expand...
Click to collapse
Did you try the link I provided? I was stuck on the same screen, took me all day to figure it out.
Sent from my XT907 using xda app-developers app
zombolt said:
Did you try the link I provided? I was stuck on the same screen, took me all day to figure it out.
Sent from my XT907 using xda app-developers app
Click to expand...
Click to collapse
So this might be a stupid question... but which option do I choose after typing in my phone model? RSD, Fastboot [snapdragon] or moto-fastboot [omap]?
sloosecannon said:
Ah OK. That clarifies a lot.
So, I'll explain a few things here since you seem a little lost
1: safestrap is not the same as clockworkmod. It's based off of TWRP, but it's not technically even a custom recovery, just a bootstrap hijack.
2. Yeah, you can't flash safestrap. It's actually installed via an app, and you do need root to use it.
3. When did you update? If you did the latest OTA, you unfortunately can't downgrade... If you didn't, we can help you unlock the bootloader, then you can downgrade at will.
4. If you do unlock, you can install clockworkmod or any other recovery. If you can unlock, I strongly advise you do it.
Sent from my Nexus 7 using Tapatalk 4
Click to expand...
Click to collapse
Also, I tried unlocking my bootloader. I used this thing called motopocalype and it should have worked, but apparently it didn't Im sort of hesitant about running it again.
Here's the link: http://www.droidrzr.com/index.php/t...k-your-bootloader-atrix-hdrazr-hdrazr-m-only/
Did you get your phone back up?... if your on system version .3 or .78 you cannot unlock your boot loader build date 5/2013..
Sent from my XT907 using xda app-developers app
mgoldenberg said:
Also, I tried unlocking my bootloader. I used this thing called motopocalype and it should have worked, but apparently it didn't Im sort of hesitant about running it again.
Here's the link: http://www.droidrzr.com/index.php/t...k-your-bootloader-atrix-hdrazr-hdrazr-m-only/
Click to expand...
Click to collapse
If it didn't work, you're probably already updated. Looks like you can't unlock unfortunately
Sent from my XT907 using Tapatalk 4
mgoldenberg said:
So this might be a stupid question... but which option do I choose after typing in my phone model? RSD, Fastboot [snapdragon] or moto-fastboot [omap]?
Click to expand...
Click to collapse
Rsd. From that point you should be able to choose whether you want to erase everything or save it. Worked like a charm for me, took about 10min
Sent from my XT907 using xda app-developers app

Broken screen - USB debug disabled - What to do?

Hey all,
my wife dropped my previous Nexus 4 many times and now the screen is dead. Would like to sell it for parts. Digitizer still works. Now, I would like to clean everthing, and it a perfect world, install Lollipop!
But, I need to get access to the phone. I've spent many hours now reading different methods, but I'm getting to a common issue: USB debug (ADB) not enabled. I would need to get in recovery mode and put a custom ROM. However, even with the method to get into recovery mode, I would need the screen at the choice at boot to select Recovery, unless someone here tells me exactly what button to press to get into this.
I'm also open for any other solution.
Is the bootloader unlocked? Do you have a custom recovery? If your bootloader is unlocked you can boot into twrp custom recovery and get access to your files though it.
Sent from my Nexus 9 using XDA Free mobile app
Well I only got in the boot when I got the phone the first time a year ago and wiped everything to factory, so I don't think I still have the bootloader unlocked, unless wiping everything doesn't wipe the bootloader.
kensiko32 said:
Well I only got in the boot when I got the phone the first time a year ago and wiped everything to factory, so I don't think I still have the bootloader unlocked, unless wiping everything doesn't wipe the bootloader.
Click to expand...
Click to collapse
Unless you specifically unlocked it using fastboot or a tool kit I doubt it's unlocked. Which is too bad because it would have made it easier to get to the files. Now you'll have to blindly use the keys to get into recovery and do a factory reset. And hope for the best because you'll probably never know for sure whether you got it right or not.
Sent from my Nexus 5 using XDA Free mobile app

Bootloader Unlock/Root - What I've Got So Far <Updated 5/22>

11/21: Note from those working on root: "Do not update past ZV6 at this time, as we're working on a root method for ZV5 and ZV6"
[OLDER]
5/22: Sorry for not keeping this updated guys.
Promising developments on the Snapdragon 820-based S7/Edge HERE
G5 Root bounty thread HERE
All in all, it looks like root's on its way! Please keep posing any root/unlock related info you see and I'll keep this updated.
UPDATE: It appears that they've achieved root on the T-Mobile variant and a tool should be forthcoming.
No word yet on whether or not this applies to us, but here's hoping!
Video here: https://www.youtube.com/watch?v=Zlieyd9CP7Q
EDIT: It's confirmed, the bootloader on all of the snapdragon G5's is locked down tight.
It looks like there's not much we can do until someone figures out a way to crack the bootloader.
Sooo, it appears we've got the "Enable OEM unlock" option in our Developer Settings, but so far I've not been able to get the phone into Fastboot mode to actually perform the unlock.
I do have the following observations if they'll help anyone:
With the phone powered off, the following options are available:
Power+Volume Down - Boot to Recovery
Power+Volume Up+Volume Down - Displays Phone Identity (IMEI, etc.)
Volume Up+Connect to PC - Download Mode
Attempting to reboot to bootloader via adb command or from the stock recovery results in a normal system boot.
Hope somebody can use this.
yeah, I saw that. Hopefully that means root is possible. Great phone but I'd like it a whole lot more if I could get at the hosts file for ad blocking and a couple of other tweaks I'm used to.
Does the same method that the people over on the tmobil version work. They already have twrp posted.
Sent from my Nexus 6 using Tapatalk
bdsullivan said:
Does the same method that the people over on the tmobil version work. They already have twrp posted.
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
I looked at that thread again today. Looks like it was an April Fools...
The dev has TWRP builds that SHOULD work, but no way to flash them, as all variants appear locked.
bdsullivan said:
Does the same method that the people over on the tmobil version work. They already have twrp posted.
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
I edited the title to show "Not Working" for that version. I left the thread open however because they are discussing attempts to get through it.
Looks like it will be the g4 all over again. Its a shame.
Sent from my LGLS991 using Tapatalk
...but the g4 has been rooted
Give it some time.
sent from my g5
How long it took to get root on g4?
blarg said:
...but the g4 has been rooted
Click to expand...
Click to collapse
Not on marshmallow. Just lollipop.
Sent from my SM-G935P using Tapatalk
some progress has been made, apparently
https://www.youtube.com/watch?v=Zlieyd9CP7Q
blarg said:
some progress has been made, apparently
https://www.youtube.com/watch?v=Zlieyd9CP7Q
Click to expand...
Click to collapse
Awesome!
Sent from my SM-N920C using Tapatalk
Has anyone on sprint attempted this yet?
Sent from my Nexus 6 using Tapatalk
attempted what? its a work in progress. decryption is still not working, and the method hasn't been released or turned into an easy repeatable process yet. It's just a proof of concept and proof that it CAN be done right now.
Just a side note, tried adb reboot recovery and it wiped my phone, don't do that lol.
Warboy said:
Just a side note, tried adb reboot recovery and it wiped my phone, don't do that lol.
Click to expand...
Click to collapse
When you say it wiped your phone, did it completely wipe the system partition? or did it do a factory reset type wipe?
My phone got all weird during activation and it thinks it activated even though I get no service, when I did a factory reset from inside the OS, when the phone turned on, it assumed it was already configured on the network and actually asked me to manually put in date and time and didn't ask to sign into a google account or connect to wifi, I'm trying to do a full factory reset to try and get it to go through the activation process again.
Martin6040 said:
I'm trying to do a full factory reset to try and get it to go through the activation process again.
Click to expand...
Click to collapse
In the dialer do ##RTN# then reset and enter your MSL. If you don't have it you can use the guide to get it.
adb reboot recovery seemed to do a full reset, with user data partition completely erased since it was encrypted. Also it had to reactivate itself.
I now have the ls992 and the vs987. If I can contribute in any way, please let me know.
Sent from my LGLS992 using XDA-Developers mobile app
Warboy said:
adb reboot recovery seemed to do a full reset, with user data partition completely erased since it was encrypted. Also it had to reactivate itself.
Click to expand...
Click to collapse
That doesn't seem to happen anymore, as when I tried this it worked fine

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