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Every call i make or recive the voice/call quality sucks.. coming from T-Mobile I would expect more from sprint. Anyone else experience this? Is it just the evo, my evo or sprint?
Quality on your end? As in possibly a bad speaker? Have heard of people mentioning this, aka defective in some form. Or all around?
Can't say I've seen this, people sound perfectly fine on my end and I know I sound fine as I've tested. I can't say that the Evo has the best call quality because that may not be true, but best cellular device I've owned ... call quality wise.
Sent from my PC36100 using XDA App
Call quality is regular cell phone quality IMO. It is right up there with the other top tier phones. IMO it sounds better than the iPhone and on level with the Blackberrys.
Yeah, on my end. Possibly a bad speaker, but almost every call I ask the other end to repeat what they said because I have a hard time understanding. The volume is perfect just the quality.
I noticed bad call quality on my end too. Turned down the volume a couple clicks and it did the trick. The speaker was simply distorting on louder calls.
hammysink said:
I noticed bad call quality on my end too. Turned down the volume a couple clicks and it did the trick. The speaker was simply distorting on louder calls.
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I did notice this..at the highest volume it was a bit much, ended up degrading the quality almost.
Might be an issue with the speaker though, wouldn't be the first I've heard. Then again, I haven't heard THAT many cases, but a few.
My last phone was TERRIBLE, so this is like a breath of fresh air.
Sent from my PC36100 using XDA App
Is anybody having problems with mic? People i am talking to can't hear me most of the time... I was just wondering if this is happening with everybody?
Sent from my MB860 using XDA App
Same Issue
I am having the same problem. During the first call I made, the person on the other end complained that my voice was "garbled." That is, the said that they couldn't really understand me. I just got off the phone with my Grandmother (who is hard of hearing) and she nearly hung up on me because she couldn't understand me. I am curious if this is just the unit I have, or if it plagues all Atrixes.
Try turning off noise cancelation
I am also having the same problems. I've fiddled with all of the noise cancellation settings and it didn't help. I even returned the phone and made them give me a new one thinking it may have been just mine but still have the same problem.
If this doesn't get fixed ASAP I'll be returning it to AT&T within the 30 day window.
Mic and speakerphone issue
Same issue with mic on the Atrix. Two people told me my voice sounded muffled. When I called them from the Captivate they could hear me clearly.
Also, they hear fine when I put the Atrix on speakerphone but I hear static on my side but no such problem on Captivate.
Anyone having the speakerphone static issue?
Call quality on my Atrix has been the best of any smart phone I've ever owned. I have it set up just how it came out of the box, pretty much. Not sure if noise cancellation is on or not.
I am having to return my atrix because no one can understand me!!! If I use bluetooth the sound quality is great but as soon as switch to the handset, they say it sounds like I am talking through a cardboard tube. Man, what is up with this? I went back to my iPhone for now.
i think it's a production issue. on my first atrix, straight out of the box, i could not hear anyone when they called me and they couldn't hear me. all i got was static, not even a garbled voice. i exchanged it and voice has been flawless on the new one. i would suggest doing that, there may have been a bad batch.
At this early date, no complaints on a number of calls, and I did call myself on another line to check. Earmic sounded fine too. (A Klipsch.)
But today one person said she couldn't understand me. I think because there was a motormouth making too much noise in the room, or maybe because I was inside a building and the call strength wasn't very good. But then again...the other things that person DID say, made me think she shouldn't be allowed to answer phones in a business office anyway.
So far, so good.
Same problem
Rezznor said:
i think it's a production issue. on my first atrix, straight out of the box, i could not hear anyone when they called me and they couldn't hear me. all i got was static, not even a garbled voice. i exchanged it and voice has been flawless on the new one. i would suggest doing that, there may have been a bad batch.
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No one can hear me either. Need to exchange it tomorrow.
As far as I can tell, the mic on this phone is pretty sensitive but only for about an inch or two. This is what noise canceling is about: letting in sounds near the mic while keeping out ambient noise. I had the same problem on my N1 too, though not as severe.
You can set voice quality on call setting
there are 4 modes for your mic
Looks like some people fixed this problem with an exchange. When i posted on the moto owners forum. The board manager PM'd me asking if they could do the exchange and are investigating the issue.
Yea I think you should go and change the nnoise suppression options and test more calls before taking it back.
I had it on high and people said they couldn't hear mme either.
ANDY12001 said:
You can set voice quality on call setting
there are 4 modes for your mic
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I see the supression settings what other settings are there?
FLAC Vest said:
Yea I think you should go and change the nnoise suppression options and test more calls before taking it back.
I had it on high and people said they couldn't hear mme either.
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I have tried it on normal high and off, a new sim card (att usggestion) turned on that MOS optoion and the only time people can hear me is if the mic is right in front of my mouth, i am on speaker phone or using a wired or BT headset.
i have tried quite a bit.
This is my biggest problem with my Atrix right now.
There's a long thread on the subject of Atrix voice quality on supportforums.motorola.com.
Their moderator named Mark has promised a diagnosis on this from Motorola within 48 hours from yesterday, so hoping to know something soon.
Is it just me or is the call quality just plain horrendous? It is the opposite of clear; sounds almost muffled and it cuts in and out occasionally. maybe it's just that my signal isn't great at work?
People can hear me, but not well. I set up my VMail and left a message, when I played it back it was difficult to make out, and I'm a very clear speaker.
Am I alone here? Is there any software which can tweak this?
Thanks!
Jason
I haven't noticed this. Call quality is good on my handset. I'm on AT&T in FL.
Yep, you're alone here. It's just you!
Sent from my GT-N7000 using xda premium
My call quality is pretty good really. Enough to have to turn it down a little. Everything is pretty clear. Make sure both your mic's aren't covered with any of that packaging film. Other than that I don't know what to tell you.
How many bars of reception? Have you tested your signal strength with an app like Phone Info?
im finding that my call quality seems to be slightly better than my nexus s. Seems on par with a friends iphone 4s, but the speaker phone is far better than any other phone I have used
My call quality is perfect! And when compared to the HTC Desire and HTC Desire HD, which are the last two phones I've owned, the call quality is AMAZING!!! lol!
I've found the call quality to be extremely good. Much better than on my previous device (Nexus One). No complaints here.
jason370 said:
Is it just me or is the call quality just plain horrendous? It is the opposite of clear; sounds almost muffled and it cuts in and out occasionally. maybe it's just that my signal isn't great at work?
People can hear me, but not well. I set up my VMail and left a message, when I played it back it was difficult to make out, and I'm a very clear speaker.
Am I alone here? Is there any software which can tweak this?
Thanks!
Jason
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If it cuts in and out occasionally it's a signal issue.
Call quality no issue here either.
No problems for me either - The speaker must be lined up reasonably well with your ear just like any other phone but apart from that, no problems.
Looks like it's just you - or your particular Note might be faulty!
If I place my Nexus 4 against my ear, I can hear high pitched screeching and some popping coming from the earpiece, even when a call is not taking place. At first I thought it was a heat issue, maybe some capacitors or something getting a bit hot and whistling, so I turned the phone off and the noises stopped instantly.
This is pretty annoying and surely shouldn't be happening
Yes, mine too
losimagic said:
If I place my Nexus 4 against my ear, I can hear high pitched screeching and some popping coming from the earpiece, even when a call is not taking place. At first I thought it was a heat issue, maybe some capacitors or something getting a bit hot and whistling, so I turned the phone off and the noises stopped instantly.
This is pretty annoying and surely shouldn't be happening
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I'm glad you posted that, mine does it too - and I thought I had a faulty phone.
According to support I'm the first to report such a problem, have you called support about it? - 0800 328 6081.
The more of us that call, the better the chance it's sorted (if it's possible).
I can't live with that noise, it's too loud for me as I have sensitive hearing on interference like that.
So it looks like I'm sending mine back for a refund and go buy a S3
It does sound like poor build quality in suppressing electrical interference to the ear speaker, as you say capacitors or even a processor is leaking noise to that speaker in the same way cell/mobile radio causes to external speakers when brought close to them.
WOW so many problems already with this thing!!! I don't know about this phone right now
rshea said:
I'm glad you posted that, mine does it too - and I thought I had a faulty phone.
According to support I'm the first to report such a problem, have you called support about it? - 0800 328 6081.
The more of us that call, the better the chance it's sorted (if it's possible).
I can't live with that noise, it's too loud for me as I have sensitive hearing on interference like that.
So it looks like I'm sending mine back for a refund and go buy a S3
It does sound like poor build quality in suppressing electrical interference to the ear speaker, as you say capacitors or even a processor is leaking noise to that speaker in the same way cell/mobile radio causes to external speakers when brought close to them.
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I returned it to the store for a refund - they refused to swap it for another as they couldn't hear it . I've ordered another which I should get tomorrow, and if that has the same issue I'm not sure what to do - it doesn't really sound like something that can be fixed through software, does it?
I asked on another forum and one person replied saying that there's was ok, but maybe they're ears just aren't as sensitive as ours.
I remember as a kid, I could hear CRT TVs from a long way off (no sound was coming through the speakers) and nobody else could.
losimagic said:
I returned it to the store for a refund - they refused to swap it for another as they couldn't hear it . I've ordered another which I should get tomorrow, and if that has the same issue I'm not sure what to do - it doesn't really sound like something that can be fixed through software, does it?
I asked on another forum and one person replied saying that there's was ok, but maybe they're ears just aren't as sensitive as ours.
I remember as a kid, I could hear CRT TVs from a long way off (no sound was coming through the speakers) and nobody else could.
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I think you're right, I too always heard a CRT working (I still can when I see one working!)
Maybe we're hearing interference the average user is not going to hear.
If anyone else is reading this and owns a Nexus 4, try calling your voicemail (which I assume would be free for you) - during the call wait for a few seconds and listen carefully, it's more obvious when you're not talking and in a call.
The noise is almost like having a small fly trapped between the phone and your ear at times, it also reminds me of the noise a hard drive makes at times and most of us know what that sounds like.
rshea said:
I think you're right, I too always heard a CRT working (I still can when I see one working!)
Maybe we're hearing interference the average user is not going to hear.
If anyone else is reading this and owns a Nexus 4, try calling your voicemail (which I assume would be free for you) - during the call wait for a few seconds and listen carefully, it's more obvious when you're not talking and in a call.
The noise is almost like having a small fly trapped between the phone and your ear at times, it also reminds me of the noise a hard drive makes at times and most of us know what that sounds like.
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I got it even when I wasn't on a call - a few seconds after powering up the phone and it was there
You guys are nerds
No, I can feel your pain! Hopefully you guys can sort this out and this is in general not a common problem with the N4.
i don't have this issue
It seems to be an issue with the electromagnetic shielding. I get this problem when I am next to my sound system and amplifier. Those things arent shielded. Now in school where theres basically nothing else here my earpiece is completely clean. Not even a hiss.
does it also emit a sound when it is swithced on, but the screen is off? i remember i had sth. like this (high-pitched sound) on my first google nexus s, but it was clearly coming from the screen rather than the earpiece.
Received a replacement today - it's A LOT better. There's still a very feint buzz, but it's barely noticeable.
Hallucinogen775 said:
does it also emit a sound when it is swithced on, but the screen is off? i remember i had sth. like this (high-pitched sound) on my first google nexus s, but it was clearly coming from the screen rather than the earpiece.
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Yes, even did it without a simcard inside. Definitely coming from the earpiece, if I moved my ear down the phone it was quieter/silent.
What about in airplane mode?
jacklebott said:
What about in airplane mode?
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Didn't test the previous one in airplane mode, but just tried this one and it's the same.
Definitely getting the same issue with my N4; screen on or off. Can't imagine this being fixed by firmware, sounds like a bad hardware design.
I'm also once of these people who gets irritated by the sound of DVD Players/VCR/TV etc. But two other people I have shown seem to think its an issue too.
It's good to read a replacement was better, that's made my day.
The problem is certainly a electromagnetic shielding issue with the earpiece, I can stand in a middle of a field and it has that sound you often get from PC or Hi-Fi speakers when you stand close to them.
But with the earpiece you can't move it of course - so clearly a design flaw, and hopefully only on a batch?
That said, it does seem to be an intermittent fault, I've also noticed it doesn't happen within the first 10-30 seconds of a call. I wonder if the phone stops all background processes during the start of a call, but then later kicks in which causes those noises.
losimagic said:
I remember as a kid, I could hear CRT TVs from a long way off (no sound was coming through the speakers) and nobody else could.
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I can hear the high pitched noise from a CRT from, like, 100'. Can a lot of other people really not hear them? Also, deer/dog/insect deterrents that people use in their homes and yard give me an instant headache from the sound. Great. This does not bode well. Oh well, I'll cross that bridge if/when I get to it.
Same here
estallings15 said:
I can hear the high pitched noise from a CRT from, like, 100'. Can a lot of other people really not hear them? Also, deer/dog/insect deterrents that people use in their homes and yard give me an instant headache from the sound. Great. This does not bode well. Oh well, I'll cross that bridge if/when I get to it.
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Exactly that, those who can't hear those audible repellents for pets, or not hear the Apps available which also emit very annoying high pitch sounds - then would not be bothered by the noise we mention here.
I'm certain if I took my N4 into a shop, the typical response from staff would be "we can't hear it"
I have this issue with my phone as well. Screen on or off. Charging or not. Noise is still present.
When you call granny, does she keep saying "Huh?! Wut?!" or does the conversation flow pretty well? Rate this thread to express how you feel about the Razer Phone's call quality. A higher rating indicates that calls are clear and crisp, and that regardless of background noise, you can hear the other party clearly (and with ample volume) and they can hear you.
Then, drop a comment if you have anything to add!
Very Quiet
The in-call volume is SO quiet and the mic is too sensitive; family can hear themselves loudly when I use speakerphone.
yes the call volume is dramatically quiet as if you are speaking to someone long distance in the 80s. very unhappy about this. razer sort!
Hmm. Perhaps a bluetooth device is required until Razer sorts this out.
Between the camera and this I still have to give them props for their first device. I don't see more problems than the Iphone X and Pixel 2 so far.. lol
no issues here, i can hear well and no complaints on the other end
Sounds pretty normal to me. I do have to kinda be precise on my ear placement but not terrible nor overly treble-thick.
Regular call volume is great for me. However when connected through Bluetooth if I make a call i can barely hear the other person, as if they are really far away. Incoming call on BT is fine though. Has anyone else experienced this?
MegaAmpKid said:
Regular call volume is great for me. However when connected through Bluetooth if I make a call i can barely hear the other person, as if they are really far away. Incoming call on BT is fine though. Has anyone else experienced this?
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I have this exact issue. Calls on the headset and speakerphone are fine. However just like you incoming BT calls are fine but outgoing are almost impossible to hear. I have tried removing and re-adding the pairing but no change.
A quick update. There was an update that I needed to restart to get. That fixed the bluetooth issue. Hope it works for anyone else too.
call volume is too quiet
xdamatter said:
call volume is too quiet
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Yes, call volume is very very quiet. Something needs to be done about call quality and clarity..
When making an outgoing call, even the ringing tone is quiet.
After having the phone a bit, I will have to agree that call is very quiet.. Even turned up all the way... In fact you have to have it up all the way just to be able to have a conversation.
And yet they say "Oh that's strange. We've had no complaints of that."
If you complain enough, they'll replace it under warranty if you say you've factory reset it 4 or so times.
But there's no Limited Editions left so you'll only get a regular one.
Also they post your replacement only after you've sent yours and you've given them a tracking number.
Call quality has been excellent for me. I appreciate how well I can hear the folks on the other end of the line.
I hear people very quiet when calling them. This phone performance wise is really good battery as well but i have a dilemma because i can swap it for what ever i want note 8 or iphone 8 plus huawei mate 10 pro currently my main phone is the Iphone X 256gb
Sent from my Phone using Tapatalk
Have had the phone for two days
Mixed experience regarding call quality
Sometimes loud and sometimes a little low volume , although not too much.
Strange
rainbowkittypaw said:
And yet they say "Oh that's strange. We've had no complaints of that."
If you complain enough, they'll replace it under warranty if you say you've factory reset it 4 or so times.
But there's no Limited Editions left so you'll only get a regular one.
Also they post your replacement only after you've sent yours and you've given them a tracking number.
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The limited edition, is not special. It's a sticker.
Also, in defense of Razer, they give you a prepaid label.
kungpaoshizi said:
The limited edition, is not special. It's a sticker.
Also, in defense of Razer, they give you a prepaid label.
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It's also on your box. The green is a status symbol. It stands out as being one of the few that were available at launch.
It's a little thing that let's you be proud that you managed to get one.
That's the difference.
rainbowkittypaw said:
It's also on your box. The green is a status symbol. It stands out as being one of the few that were available at launch.
It's a little thing that let's you be proud that you managed to get one.
That's the difference.
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If you're more concerned about a sticker's color to the point you're afraid to RMA it, that's on you.
Otherwise if it were me? I would tear the sticker off before I RMA it and explain to customer service they're getting a phone back without the sticker.
I understand what you're saying, but I feel it's unnecessary especially since it's a sticker. But I guess if the sticker makes you happier than the phone makes ya, grats.
I'm willing to bet it wouldn't be that hard to duplicate the sticker. I'm pretty tempted to do so just to make all the folks who think it's so important realize, it's not. No serial numbers anyways.