Database Users

call quality...

Every call i make or recive the voice/call quality sucks.. coming from T-Mobile I would expect more from sprint. Anyone else experience this? Is it just the evo, my evo or sprint?

Quality on your end? As in possibly a bad speaker? Have heard of people mentioning this, aka defective in some form. Or all around?
Can't say I've seen this, people sound perfectly fine on my end and I know I sound fine as I've tested. I can't say that the Evo has the best call quality because that may not be true, but best cellular device I've owned ... call quality wise.
Sent from my PC36100 using XDA App

Call quality is regular cell phone quality IMO. It is right up there with the other top tier phones. IMO it sounds better than the iPhone and on level with the Blackberrys.

Yeah, on my end. Possibly a bad speaker, but almost every call I ask the other end to repeat what they said because I have a hard time understanding. The volume is perfect just the quality.

I noticed bad call quality on my end too. Turned down the volume a couple clicks and it did the trick. The speaker was simply distorting on louder calls.

hammysink said:
I noticed bad call quality on my end too. Turned down the volume a couple clicks and it did the trick. The speaker was simply distorting on louder calls.
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I did notice this..at the highest volume it was a bit much, ended up degrading the quality almost.
Might be an issue with the speaker though, wouldn't be the first I've heard. Then again, I haven't heard THAT many cases, but a few.
My last phone was TERRIBLE, so this is like a breath of fresh air.
Sent from my PC36100 using XDA App

Speaker quality

Anyone else notice how the Nexus S speaker sound quality is a bit distorted, sort of like static but not really static? It is not that it isn't loud - it is. Rather, the sounds like the sound is not properly coming from the speaker, like something is blocking part of it.
Is it just me?
(BTW I am talking about the speaker in the back, not the ear piece.)

DarkAgent said:
Anyone else notice how the Nexus S speaker sound quality is a bit distorted, sort of like static but not really static? It is not that it isn't loud - it is. Rather, the sounds like the sound is not properly coming from the speaker, like something is blocking part of it.
Is it just me?
(BTW I am talking about the speaker in the back, not the ear piece.)
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ive yet to really notice ANY issue with my phone yet, the speaker sounds just as good as my N1 did

It must be my speaker, then. It is really bothering me.

DarkAgent said:
It must be my speaker, then. It is really bothering me.
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other people have been reporting it as well, maybe im just lucky, but idk

Mine sounds fine... Maybe take it to a local BBY and compare ringtones on each? Maybe that could help you justify your decision.

Mine sounds fine too, although I'll admit the sound isn't as clear and loud as my Epic was.

zachthemaster said:
Mine sounds fine... Maybe take it to a local BBY and compare ringtones on each? Maybe that could help you justify your decision.
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I just did. Same issue on it. I am going to assume it is the same issue on all Nexus S phones.

I would say that on my NS the loud speaker on the back is quite good with amazing bass for a phone speaker, however the phone ear speaker is tinny sounding and very noisy in calls compared to my N1 because of the lack of the noise canceling 2nd microphone. It is a bit disappointing and is the main reason that I may return the NS and hold on to my N1.

slowz3r said:
ive yet to really notice ANY issue with my phone yet, the speaker sounds just as good as my N1 did
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Mine actually sounds a lot better than my N1 did. A lot louder that's for sure.

mine is loud and crisp.
Sent from my Nexus S using XDA App

People have told me that my phone is picking up tons of ambient noise when I am talking to them and my earpiece volume is pretty low on my end. Only complaint about the phone. Hoping that once the custom roms drop they will have the same volume boost i loved so much on my n1 cyanogen roms.

I first noticed it sounded a bit muffled compared to my Vibrant, which should have a similar if not the same speaker. I think it's just a tweaking of the treble that will fix it though... the Vibrant sounded a bit more tinny so I'm quite sure it can be adjusted with an equalizer to sound similar.
DarkAgent said:
Anyone else notice how the Nexus S speaker sound quality is a bit distorted, sort of like static but not really static? It is not that it isn't loud - it is. Rather, the sounds like the sound is not properly coming from the speaker, like something is blocking part of it.
Is it just me?
(BTW I am talking about the speaker in the back, not the ear piece.)
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Click to collapse

my ear piece is distorted if on max

problems with the microphone?

I got mine yesterday, everything works fine except its microphone's quality. The other people hear me like I talk from distance away.
Is this common problem or just mine?
Thank you

This is something that I experienced initially when I got my Atrix, I resolved it by moving the phone up closer to my mouth. I tend to let the phone hang from my ear where I hold it near the top and it put's some distance between me and the mic. I'm a former iPhone user and was lazy with where the phone sat on the side of my head, once I made this change though people have said I sound clearer than when I was on my iPhone.

I can't talk closer, the speaker is exactly on my ear. It looks the microphone has very bad sensitivity. Too bad all Motorola cellphones i had in the past they had excellent quality.
Sent from my MB860 using XDA App

Active nooise cancle
I have same problem, I turned off noise cancellation and got some improvement. I'm pretty sure it is a software issue. I also put a clear bra type case on it from some 3m stuff I have, I didn't cut out for the mic on the back. I'm hoping this too helps but have not tried yet.

Microphone problem?

Is anybody having problems with mic? People i am talking to can't hear me most of the time... I was just wondering if this is happening with everybody?
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Same Issue
I am having the same problem. During the first call I made, the person on the other end complained that my voice was "garbled." That is, the said that they couldn't really understand me. I just got off the phone with my Grandmother (who is hard of hearing) and she nearly hung up on me because she couldn't understand me. I am curious if this is just the unit I have, or if it plagues all Atrixes.

Try turning off noise cancelation

I am also having the same problems. I've fiddled with all of the noise cancellation settings and it didn't help. I even returned the phone and made them give me a new one thinking it may have been just mine but still have the same problem.
If this doesn't get fixed ASAP I'll be returning it to AT&T within the 30 day window.

Mic and speakerphone issue
Same issue with mic on the Atrix. Two people told me my voice sounded muffled. When I called them from the Captivate they could hear me clearly.
Also, they hear fine when I put the Atrix on speakerphone but I hear static on my side but no such problem on Captivate.
Anyone having the speakerphone static issue?

Call quality on my Atrix has been the best of any smart phone I've ever owned. I have it set up just how it came out of the box, pretty much. Not sure if noise cancellation is on or not.

I am having to return my atrix because no one can understand me!!! If I use bluetooth the sound quality is great but as soon as switch to the handset, they say it sounds like I am talking through a cardboard tube. Man, what is up with this? I went back to my iPhone for now.

i think it's a production issue. on my first atrix, straight out of the box, i could not hear anyone when they called me and they couldn't hear me. all i got was static, not even a garbled voice. i exchanged it and voice has been flawless on the new one. i would suggest doing that, there may have been a bad batch.

At this early date, no complaints on a number of calls, and I did call myself on another line to check. Earmic sounded fine too. (A Klipsch.)
But today one person said she couldn't understand me. I think because there was a motormouth making too much noise in the room, or maybe because I was inside a building and the call strength wasn't very good. But then again...the other things that person DID say, made me think she shouldn't be allowed to answer phones in a business office anyway.
So far, so good.

Same problem
Rezznor said:
i think it's a production issue. on my first atrix, straight out of the box, i could not hear anyone when they called me and they couldn't hear me. all i got was static, not even a garbled voice. i exchanged it and voice has been flawless on the new one. i would suggest doing that, there may have been a bad batch.
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No one can hear me either. Need to exchange it tomorrow.

As far as I can tell, the mic on this phone is pretty sensitive but only for about an inch or two. This is what noise canceling is about: letting in sounds near the mic while keeping out ambient noise. I had the same problem on my N1 too, though not as severe.

You can set voice quality on call setting
there are 4 modes for your mic

Looks like some people fixed this problem with an exchange. When i posted on the moto owners forum. The board manager PM'd me asking if they could do the exchange and are investigating the issue.

Yea I think you should go and change the nnoise suppression options and test more calls before taking it back.
I had it on high and people said they couldn't hear mme either.

ANDY12001 said:
You can set voice quality on call setting
there are 4 modes for your mic
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I see the supression settings what other settings are there?
FLAC Vest said:
Yea I think you should go and change the nnoise suppression options and test more calls before taking it back.
I had it on high and people said they couldn't hear mme either.
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I have tried it on normal high and off, a new sim card (att usggestion) turned on that MOS optoion and the only time people can hear me is if the mic is right in front of my mouth, i am on speaker phone or using a wired or BT headset.
i have tried quite a bit.

This is my biggest problem with my Atrix right now.
There's a long thread on the subject of Atrix voice quality on supportforums.motorola.com.
Their moderator named Mark has promised a diagnosis on this from Motorola within 48 hours from yesterday, so hoping to know something soon.

Anyone else think earpiece is too quiet?

Maybe my nexus 6 was just that good but it feels like the v20's earpiece speaker isnt very clear or loud....I can live with lower quality but the sound level is kind of low (hard to hear people in noisy places)

bob2300nx said:
Maybe my nexus 6 was just that good but it feels like the v20's earpiece speaker isnt very clear or loud....I can live with lower quality but the sound level is kind of low (hard to hear people in noisy places)
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Yeah its low (with my over the ear cans), went all in on a descent amp that can usb of my pc and/or directly off my phone. Like my cans to rattle sometimes. With my IEMs though it gets loud after 50-60. Id make sure you have enabled Hi-Fi sound on the phone first and found this app to be very useful in adding some punch and volume to my tracks. ----> Equalizer (by Smart Android Apps)
Sent from my VS995 using Tapatalk

JkdJedi said:
Yeah its low (with my over the ear cans), went all in on a descent amp that can usb of my pc and/or directly off my phone. Like my cans to rattle sometimes. With my IEMs though it gets loud after 50-60. Id make sure you have enabled Hi-Fi sound on the phone first and found this app to be very useful in adding some punch and volume to my tracks. ----> Equalizer (by Smart Android Apps)
Sent from my VS995 using Tapatalk
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Im talking about in call volume through the speaker that you hold up to your ear.

bob2300nx said:
Im talking about in call volume through the speaker that you hold up to your ear.
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Lol!! Oh. No not at all, that's way better than the last phone I had the lgg3.
Sent from my VS995 using Tapatalk

Check your phone call settings. There may be an option in there that was enabled by accident.
And/or tell your correspondence to speak up. Lol.

yeah idk, my s7 sounded like crap for phone calls. could never understand the person on the other line. but my V20 sounds amazing. clear, loud etc. kills the s7
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I'm experiencing the same. Extremely clear, no issues whatsoever.

Speaking of the Nexus 6. That phone was hands down the best Android phone ever made. If they re-released it with a fingerprint sensor, I would buy it again. Best speakers and sound of any phone. It could have used a better camera, but other than that, 9 out of 10.
As for the speaker sound in the V20. I think it could be a a bit louder. Clarity isn't an issue for me. But it's def not very loud.

On the T-Mobile variant this thing is loud and clear. If I turn it all the way up I can hold it away from my ear in front of me and still hear the other person clear enough to understand them. definitely no issues so far involving that

Lgv20user said:
Check your phone call settings. There may be an option in there that was enabled by accident.
And/or tell your correspondence to speak up. Lol.
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What settings are you talking about?
And people calling me didnt magically decide to speak quietly just because I bought a new phone.
Mikekelso421 said:
Speaking of the Nexus 6. That phone was hands down the best Android phone ever made. If they re-released it with a fingerprint sensor, I would buy it again. Best speakers and sound of any phone. It could have used a better camera, but other than that, 9 out of 10.
As for the speaker sound in the V20. I think it could be a a bit louder. Clarity isn't an issue for me. But it's def not very loud.
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Yes loudness is the issue. Its too quiet if you are anywhere with noise like the grocery store.
Nexus 6 was a good phone but had issues (guess all phones do). The camera was pretty bad and buggy at times. Speakers were great but if you had lower battery they would automatically decrease the volume like 50% (even at max volume) that was insanely annoying. And lastly it throttled speed pretty badly when battery got low. Oh and it was pretty big, alittle smaller screen with the v20 but much smaller in the hand.

bob2300nx said:
What settings are you talking about?
And people calling me didnt magically decide to speak quietly just because I bought a new phone.
Yes loudness is the issue. Its too quiet if you are anywhere with noise like the grocery store.
Nexus 6 was a good phone but had issues (guess all phones do). The camera was pretty bad and buggy at times. Speakers were great but if you had lower battery they would automatically decrease the volume like 50% (even at max volume) that was insanely annoying. And lastly it throttled speed pretty badly when battery got low. Oh and it was pretty big, alittle smaller screen with the v20 but much smaller in the hand.
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Pull up your phone app. Make sure it's on the dial menu and hit the 3 vertical dots in the upper right hand corner. Go to call settings. The last option should be one that reads "more" . Peruse that and see what may help. Good luck.

bob2300nx said:
What settings are you talking about?
And people calling me didnt magically decide to speak quietly just because I bought a new phone.
Yes loudness is the issue. Its too quiet if you are anywhere with noise like the grocery store.
Nexus 6 was a good phone but had issues (guess all phones do). The camera was pretty bad and buggy at times. Speakers were great but if you had lower battery they would automatically decrease the volume like 50% (even at max volume) that was insanely annoying. And lastly it throttled speed pretty badly when battery got low. Oh and it was pretty big, alittle smaller screen with the v20 but much smaller in the hand.
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Only thing I can think of would be to try turning on hearing aid compatibility or maybe messing with the call clarity and noise suppression options and see if that affects anything for ya.
I have both voice clarity and noise suppression turned on and have no problems with low volume at all. I remember reading somewhere on a different phone e that the hearing aid option made it noticeably louder on that specific phone so you could try that and see if it works for this phone.

bob2300nx said:
Maybe my nexus 6 was just that good but it feels like the v20's earpiece speaker isnt very clear or loud....I can live with lower quality but the sound level is kind of low (hard to hear people in noisy places)
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Am finding the same too, this time i have the voice clarity option enabled, lets see if it makes a difference. I find it soft in a quiet room, no idea how this will work out on the street. Might be forced to get a headset in that case.
Which would be a pity becaue this phone is all about audio. My speakers are perfectly fine. Why does the earpiece have to be so quiet