Database Users

two probs with phone

My phone was rooted and running a lag fix and was working fine untill i saw a cool theme that i wanted. I tried to flash it but it bricked my phone enstead. I was able to get it back buy following some instructions using odin. I got it back but without avitar, sims, and media hub. Now it also restarts over and over when i have my wifi on. I turn wifi off and it stays on. Is there a fix for what is going on? and is there any way i can get back avitar and the media hub. If not im going to take the phone back. Its not rooted anymore so it should not be a problem. What kinda of warrenty does to phone have i bought it the day it came out?

you get a one year warranty against factory defects. just call t-mo and tell them your phone keeps boot looping. they'll send you out another one in no time

orells said:
you get a one year warranty against factory defects. just call t-mo and tell them your phone keeps boot looping. they'll send you out another one in no time
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Maybe people should take responsibility for their actions instead?

Can I just go to tmo store and get a replacement or is it something I need to call on
Sent from my SGH-T959 using XDA App

If you're past the two week grace period you can go into a store, but they will just order one for you there. Even with insurance they won't hot swap you at the store.

Use Odin again and QUIT MESSING WITH YOUR PHONE. Why are you all encouraging the op to get a replacement?

spacecasespiff said:
Can I just go to tmo store and get a replacement or is it something I need to call on
Sent from my SGH-T959 using XDA App
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You did this to yourself, YOU are responsible! don't try to scam T-mo into giving you a new device for something YOU did.

spacecasespiff said:
Can I just go to tmo store and get a replacement or is it something I need to call on
Sent from my SGH-T959 using XDA App
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You would be committing fraud which is a crime. Anyone who advises you how to do it would also be committing a crime.
How about you ask how to fix the problem and I'm sure people well versed in Odin will walk you through the fix.

Thanks for helping to drive up the cost of the phones, much appreciated. You VOIDED the warranty by rooting it, deal with it, not expect the rest of us to subsidize your phones.

do people not read disclamers? the devs clearly tell you that your phonw might blow up, so take responsibility for what you do to your crappy phones and man up.

orells said:
you get a one year warranty against factory defects. just call t-mo and tell them your phone keeps boot looping. they'll send you out another one in no time
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Will t-mo replace defect unit if you bought it from ebay?

people REALAX. I went to tmobile and told them what i did and they said the root that i had done DID NOT MESS WITH THE WARRINTY. And that i should have brought the phone in before doin anything to it. I have INSURANCE and I will get a new phone tomarrow. Now the guy that helped my had the same root on his vibrant and that he would not have done it if it did mess with the warrinty. So I come on here for some help and you guys toss me under a bus. I never said i was going to LIE TO TMOBLE i would not do that. I still had to pay 130 bucks any way.

Yea, so suck it you war mongers. LOL
Sent from my Vibrant using the XDA app.

Your friendly neighborhood tmobile hacker boy may have taken it back but the policy has always been very clear that rooting your phone will void your warranty. Regardless of whether they took it back or not, the fact remains, you broke it and you want someone else to eat some of the responsibility for your actions.

I told them that i was the one that messed it up so i did not lie to them. I filed a claim with the insurance and they said as long as the type of root that i did was a small one that even though i messed it up there concearn is the warrinty of the phone. its not like all of you are these saints. I did nothing wrong.The insurance could have declined the claim but they did not they just said that i problably should not do it again and that if it did happen again for the same reasone that they would reject the claim. So i did not have any friends at tmo or the insurance. So im all done with this now. Beside all of you have rooted any way so let my say that i hope it does not happen to you.

[Q] Ordered a replacement for my epic

okay so i ordered a replacement tdy for $35 (i dont have insurance) from my local sprint store and it should arrive tomorrow.. however my phone is rooted with custom rom and kernel.. and i really dont feeling it unrooting it.. the sprint rep didnt ask any questions or anything.. i just showed him that i have a problem with my back button and he just ordered a replacement.. so i have to take my epic back tomorrow and exchange it for the new one.. I just want to make sure if there are gonna be any problems due to the epic being rooted? I'm thinking it should be okay since I already ordered the new one..
what do u guys think?

You should be fine unless they notice that its rooted when you bring it in for the swap, in which case they may decline the exchange. Once the swap is done you're home free.
Sent from my SPH-D700 using XDA App

You'll be fine.

thx alot guys.. does anyone know if the replacement phones are brand new or refurbished?

Should honestly be (as previously stated) not a problem. Having worked in the telecommunications industry myself, I know at this point I know a large majority of store personnel only have knowledge of rooting and such only if they partake themselves (or have overzealous management that prides themselves on training the crap out of every subject). Only times you need to worry if it involves departments that will dissect your phone (ie. Warranty, tier 2/3 tech, etc) both hardware and software-wise. Simple store exchanges shouldn't be a problem at all though. My 2 cents.
Sent from my SPH-D700 using XDA App

LargeInTheMargin said:
Once the swap is done you're home free.
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Actually, that's NOT the case. The official policy is that if they find "other" damage, they can charge your account, but the reality is, this simply does NOT happen, and since you're already paying the $35, you're fine.

y2bangali said:
thx alot guys.. does anyone know if the replacement phones are brand new or refurbished?
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I got a spanking new "refurbished" phone...It looked and smelled new so I didnt care.

insurance? rooted

i have a rooted evo and i was jw if it bricked, if i should just tell sprint it was stolen or should i give it to them? i have insurance, so im jw if theyll know its rooted if its totally broken>?

Are you unable to unbrick it?
Otherwise, I would just tell them I lost it. Keep your old phone for development purposes.

jrollercoasters said:
i have a rooted evo and i was jw if it bricked, if i should just tell sprint it was stolen or should i give it to them? i have insurance, so im jw if theyll know its rooted if its totally broken>?
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First thing,what is JW?Just tell them it quite on you and you need to replace it,they arent going to check it there.

Diablo67 said:
First thing,what is JW?Just tell them it quite on you and you need to replace it,they arent going to check it there.
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I believe it means just wondering.
Sent from my PC36100 using xda premium

Diablo67 said:
First thing,what is JW?Just tell them it quite on you and you need to replace it,they arent going to check it there.
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'jw'= just wondering
'quite' = adverb
Just jokes.
Sent from my PC36100 using Tapatalk

if i should just tell sprint it was stolen or should i give it to them?
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Sprint and Asurion are two different companies. If your phone is bricked, you call Asurion, not sprint. Sprint only deals with warranty exchanges, not anything you did to the phone.
i have insurance, so im jw if theyll know its rooted if its totally broken>?
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First off, telling Asurion the phone was lost/stolen when it isn't is insurance fraud, and is illegal. Second, that's what insurance is for, no matter what you do to your phone, you pay the deductible and get a replacement. So just tell them it is bricked, pay your deductible, and get another one. They don't care if it's rooted or not.

[Q] Hard brick..

My phone is hard bricked. When I try to turn it on there is absolutely no response. The screen does not light up, the phone does not vibrate. Absolutely nothing. I'm pretty positive there is nothing I can do about this. I called sprint and they said take it to the store and if their techs can not do anything about it then they will send me a new phone. Is there anyway the techs could tell my phone has had roms on it or been rooted and therefore not send me a new phone? Also does anyone have any ideas on any solutions? I've tried odin and recovery, nothing is happening at all even when plugged in to USB or wall charger.

From other users experiences on various forums, it is generally seen that if the phone wont turn on then they can't tell if its been superusered, rooted, or had the rom blown to bits, just make sure to remove your sd card first to eliminate most possibilities of them finding out.
Sent from my LG-LS970 using xda app-developers app

I_FLY_Z3R0 said:
My phone is hard bricked. When I try to turn it on there is absolutely no response. The screen does not light up, the phone does not vibrate. Absolutely nothing. I'm pretty positive there is nothing I can do about this. I called sprint and they said take it to the store and if their techs can not do anything about it then they will send me a new phone. Is there anyway the techs could tell my phone has had roms on it or been rooted and therefore not send me a new phone? Also does anyone have any ideas on any solutions? I've tried odin and recovery, nothing is happening at all even when plugged in to USB or wall charger.
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how did it happen??? also when u plug it into a pc does anything happen? no qualcomm mode??

P.Mobile said:
how did it happen???
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A lot of things actually.. First thing was I tried to boot in recovery from the rom and nothing happened so I pulled the battery out and put it back in and let the phone charge all night but it never charged overnight and when I woke up it was so hot I could barely hold it. So I tried to go to download mode and at the time I could so I downloaded the stock files and went to flash it to stock in Odin figuring it was the rom. The phone shut off during the middle of flashing the system.img and after that I somehow managed to get it to recovery and I was wiping the cache to flash the stock rom zip file and then it just shut off and every pixel on the screen slowly started turning like green and then flashed really bright and that's when it officially died.

P.Mobile said:
how did it happen??? also when u plug it into a pc does anything happen? no qualcomm mode??
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Click to collapse
Nothing happens at all when I plug into a pc. What is qualcomm mode?

Something similar happened to me and it ended up being a dead battery because the phone wouldn't charge it. I pulled my battery, charged it on a universal charger and was able to get it into Download mode. That was just my experience though. I hope you get it figured out.

ejdavis72 said:
Something similar happened to me and it ended up being a dead battery because the phone wouldn't charge it. I pulled my battery, charged it on a universal charger and was able to get it into Download mode. That was just my experience though. I hope you get it figured out.
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My friend has an s4 as well and I tried his battery with no luck. Thanks though

Here is what you need to check for, plug it into the pc, go to device manager, under ports, the device should show up, what does it show?
If it says anything like QLOAD or similar (sorry been awhile) you are hard bricked, and a jtag service would be the only way, now if you exchange the device with sprint, it will be ok until some tech reviews it and plugs in his equipment, he may see the same, tmo tried get me to pay way back in my..mytouch days, had another issue with att early on, they didn't ever say anything, it was a hardware issue on that one.
bottom line, look in device manager first.
The Ax says good luck.

TheAxman said:
Here is what you need to check for, plug it into the pc, go to device manager, under ports, the device should show up, what does it show?
If it says anything like QLOAD or similar (sorry been awhile) you are hard bricked, and a jtag service would be the only way, now if you exchange the device with sprint, it will be ok until some tech reviews it and plugs in his equipment, he may see the same, tmo tried get me to pay way back in my..mytouch days, had another issue with att early on, they didn't ever say anything, it was a hardware issue on that one.
bottom line, look in device manager first.
The Ax says good luck.
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Thanks for the advice but when I go to device manager nothing shows up for it.

TheAxman said:
Here is what you need to check for, plug it into the pc, go to device manager, under ports, the device should show up, what does it show?
If it says anything like QLOAD or similar (sorry been awhile) you are hard bricked, and a jtag service would be the only way, now if you exchange the device with sprint, it will be ok until some tech reviews it and plugs in his equipment, he may see the same, tmo tried get me to pay way back in my..mytouch days, had another issue with att early on, they didn't ever say anything, it was a hardware issue on that one.
bottom line, look in device manager first.
The Ax says good luck.
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QLOAD yea thtas what waz talking about when i said qualcom download mode.. if u get that when pluging it in then yep jtag the only way.. but he saying he gets nothing.. thats not good then.. atleast if u see the QLOAD jtag is an option

P.Mobile said:
QLOAD yea thtas what waz talking about when i said qualcom download mode.. if u get that when pluging it in then yep jtag the only way.. but he saying he gets nothing.. thats not good then.. atleast if u see the QLOAD jtag is an option
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Good news. I took it to the sprint store today and the techs took it apart and got nothing. They're getting me a new one for free

I_FLY_Z3R0 said:
Good news. I took it to the sprint store today and the techs took it apart and got nothing. They're getting me a new one for free
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Good to hear!
Sent from my SPH-L720 using Tapatalk 4 Beta

I_FLY_Z3R0 said:
Good news. I took it to the sprint store today and the techs took it apart and got nothing. They're getting me a new one for free
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Ahhhh yes. Have someone else pay for your mistakes. Free phone means Sprints customers are taking in the cost of you breaking your phone. Smh.
Sent from my Sprint Galaxy S4 using Tapatalk 2

GiantJay said:
Ahhhh yes. Have someone else pay for your mistakes. Free phone means Sprints customers are taking in the cost of you breaking your phone. Smh.
Sent from my Sprint Galaxy S4 using Tapatalk 2
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What kind of proof do you have that by him getting a free replacement, we all have to pay for it?
Sent from my SPH-L720 using Tapatalk 4 Beta

mjs2011 said:
What kind of proof do you have that by him getting a free replacement, we all have to pay for it?
Sent from my SPH-L720 using Tapatalk 4 Beta
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LOL. Who the hell do you think the cost goes to if Sprint gives everyone a new phone that bricks it while flashing ROMs? Sprint is a business and what costs the company money costs the customer money.

GiantJay said:
LOL. Who the hell do you think the cost goes to if Sprint gives everyone a new phone that bricks it while flashing ROMs? Sprint is a business and what costs the company money costs the customer money.
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It's not that simple though. I'm sure a Sprint allocates a specific amount of funds every year for equipment replacement. I'm sure those getting replacements for bricking their phones makes up a very small percentage of the replacements they send out every year.
Sent from my SPH-L720 using Tapatalk 4 Beta

mjs2011 said:
It's not that simple though. I'm sure a Sprint allocates a specific amount of funds every year for equipment replacement. I'm sure those getting replacements for bricking their phones makes up a very small percentage of the replacements they send out every year.
Sent from my SPH-L720 using Tapatalk 4 Beta
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And what do you think would happen if a large portion of Sprints customers started bricking their phone's? Completely locked bootloaders, prices of everything including monthly plans, insurance and phones going up? I know when I had the S3 I saw several bricks a week from people messing with things that they shouldn't and by not following instructions. So in the end whether you realize it or not you and I pay for it. And going into Sprint and acting innocent like you have no idea what happened to your phone is fraud. Plain and simple.
Sent from my Sprint Galaxy S4 using Tapatalk 2

GiantJay said:
And what do you think would happen if a large portion of Sprints customers started bricking their phone's? Completely locked bootloaders, prices of everything including monthly plans, insurance and phones going up? I know when I had the S3 I saw several bricks a week from people messing with things that they shouldn't and by not following instructions. So in the end whether you realize it or not you and I pay for it. And going into Sprint and acting innocent like you have no idea what happened to your phone is fraud. Plain and simple.
Sent from my Sprint Galaxy S4 using Tapatalk 2
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Cool beans.
At any rate I was planning on doing the insurance claim and paying the 150$ deductible but they said they'd get a new one for me.

I_FLY_Z3R0 said:
Cool beans.
At any rate I was planning on doing the insurance claim and paying the 150$ deductible but they said they'd get a new one for me.
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I have no problem if somebody is honest about what they did and Sprint replaces the phone with no deductible. It is fraud to lie and act innocent and get a new phone.
Sent from my Sprint Galaxy S4 using Tapatalk 2

GiantJay said:
I have no problem if somebody is honest about what they did and Sprint replaces the phone with no deductible. It is fraud to lie and act innocent and get a new phone.
Sent from my Sprint Galaxy S4 using Tapatalk 2
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I understand that. I have had insurance on 4 lines for 3 years and have used it once. I was more than happy to use the insurance but they offered to give me a new phone so I'm not turning that down. Sprint has earned plenty of money from me

Dead S4 :(

I bought an AT&T S4 32gb from ebay brand new a week ago. It was working well & it was never rooted or custom rom installed.
I slept & woke up & this phone wasnt responding to anything i do. No boot or power at all, checked battery it looks fine & voltage output is 4.21.
I didnt open the phone, though it never got water/liquid damage. Another thing strange is its not even heating up from any side.
Wrote this thread in hope, if anyone has had in this situation & made it work again.
Im truthful to every line i wrote. Need solutions.

vivek90 said:
I bought an AT&T S4 32gb from ebay brand new a week ago. It was working well & it was never rooted or custom rom installed.
I slept & woke up & this phone wasnt responding to anything i do. No boot or power at all, checked battery it looks fine & voltage output is 4.21.
I didnt open the phone, though it never got water/liquid damage. Another thing strange is its not even heating up from any side.
Wrote this thread in hope, if anyone has had in this situation & made it work again.
Im truthful to every line i wrote. Need solutions.
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Click to collapse
Warranty perhaps
Sent from my SAMSUNG-SGH-I337 using xda premium

nthknd said:
Warranty perhaps
Sent from my SAMSUNG-SGH-I337 using xda premium
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I stay in INDIA & want this model cuz its battery life is much better than International S4.
So i cant claim warranty, that was once working fine.

vivek90 said:
I stay in INDIA & want this model cuz its battery life is much better than International S4.
So i cant claim warranty, that was once working fine.
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I dint get it...why cant you claim warranty? Warranty is for devices that were once working fine but no longer are. Warranty is through samsung themself not your carrier...so it shouldnt matter how you got it you should still have up to a year to file warranty
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4

mg2195 said:
I dint get it...why cant you claim warranty? Warranty is for devices that were once working fine but no longer are. Warranty is through samsung themself not your carrier...so it shouldnt matter how you got it you should still have up to a year to file warranty
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
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As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.

vivek90 said:
As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.
Click to expand...
Click to collapse
Dont claim it through att, claim it through SAMSUNG.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4

vivek90 said:
As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.
Click to expand...
Click to collapse
Just to make sure you covered all your bases call Samsung tech support. See if they have any ideas
Sent from my SAMSUNG-SGH-I337 using xda premium

Can i really??
I have to call Samsung USA tech support i guess ?? But will they help i will be calling from INDIA.

Samsung doesnt want to help if he is outside the usa because it is the usa based device so they will only service it within the usa I believe via UPS mailing since they ship back only to a usa address.
Why don't you open a ebay/paypal claim to get your money back?
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

Febby said:
Samsung doesnt want to help if he is outside the usa because it is the usa based device so they will only service it within the usa I believe via UPS mailing since they ship back only to a usa address.
Why don't you open a ebay/paypal claim to get your money back?
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
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Click to collapse
That is wat i was thinkng, samsung will not believe me.
Making a claim will be unfair i think, cuz it worked well for the past week.

vivek90 said:
That is wat i was thinkng, samsung will not believe me.
Making a claim will be unfair i think, cuz it worked well for the past week.
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I don't think it is unfair. You paid for a product that obviously was defective as it died randomly. If I buy a item from a store I expect to work, not die randomly to suck it up. Even though its a used item, you shouldn't deal with issues that perhaps the previous owner did not tell you.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

It should still be covered and you can print your Paypal receipt as proof that it was brand new if the title of the auction says brand new. I think it should be covered. You will need to register it with Samsung for warranty service. Toucan do that on their website. You probably won't even have to mention where you bought it.

galaxyjeff said:
It should still be covered and you can print your Paypal receipt as proof that it was brand new if the title of the auction says brand new. I think it should be covered. You will need to register it with Samsung for warranty service. Toucan do that on their website. You probably won't even have to mention where you bought it.
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He is India and bought a device only covered for warranty within U.S.A terrority by law. They wouldn't be forced to service an out of country warranty. Same deal happened to my friend in europe with a U.S.A tmobile s4. He ended up shipping it to me so I could ship to them.
Then again its soley by Samsungs choice. He could try contacting their international department to see if they'll honor it for him.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

Febby said:
He is India and bought a device only covered for warranty within U.S.A terrority by law. They wouldn't be forced to service an out of country warranty. Same deal happened to my friend in europe with a U.S.A tmobile s4. He ended up shipping it to me so I could ship to them.
Then again its soley by Samsungs choice. He could try contacting their international department to see if they'll honor it for him.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
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Click to collapse
They may service it for him. I'd play with it more. Its unusual for a phone to just die like that but something could have shorted out in it. I don't know how good the electricity in India is.

I say give it a try. Call sammy and also file a claim with PayPal. He should stand by his product.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app

Im really disappointed at your suggestions, making a paypal claim is my last resort.
As previously, i bought a captivate which died the same way after a month, of i did claim thru paypal i ended up losing both phone & money.
Yes Samsung may help, international samy will not bother to help & if its USA samy i must have to call from a valid US no. right?
Hello Febby, u gave me a good suggestion, ur frnd sent it to u, but can i as im limited by the person i know in USA.
Frankly, i just wanna try something myself, to make it work & btw electricity is good, but its a little costly where i stay & power cuts are limited.

My S4 screen cracked, they never asked for a proof of purchase (but then again, they took my $200 to fix it). Maybe look into something like VIAddress, they provide a US address for you to tell companies to ship to and they'll forward it to a big number of countries for some fee.

pejhod said:
My S4 screen cracked, they never asked for a proof of purchase (but then again, they took my $200 to fix it). Maybe look into something like VIAddress, they provide a US address for you to tell companies to ship to and they'll forward it to a big number of countries for some fee.
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Click to collapse
OK viaddress are they reliable, how much time do they take. They didnt ask cuz u paid for it, mine is diff then urs, as its totally dead... no response at all. They might ask

I've never used VIAddress, but I've sold several thing on eBay to people who used almost identical addresses that went to this freight complex in an pharma/industrial part of our country, New Jersey. One person was Chinese and the other Russian. So I'm guessing they used this or another forwarding service... it must be good if they used it.
True, Samsung might ask you, but I think the warranty will stand by serial number and not owner. I've sold a Galaxy S3 to someone and AT&T at least, assured us that there would be no problems with the other guy making a claim.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4

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