My phone is hard bricked. When I try to turn it on there is absolutely no response. The screen does not light up, the phone does not vibrate. Absolutely nothing. I'm pretty positive there is nothing I can do about this. I called sprint and they said take it to the store and if their techs can not do anything about it then they will send me a new phone. Is there anyway the techs could tell my phone has had roms on it or been rooted and therefore not send me a new phone? Also does anyone have any ideas on any solutions? I've tried odin and recovery, nothing is happening at all even when plugged in to USB or wall charger.
From other users experiences on various forums, it is generally seen that if the phone wont turn on then they can't tell if its been superusered, rooted, or had the rom blown to bits, just make sure to remove your sd card first to eliminate most possibilities of them finding out.
Sent from my LG-LS970 using xda app-developers app
I_FLY_Z3R0 said:
My phone is hard bricked. When I try to turn it on there is absolutely no response. The screen does not light up, the phone does not vibrate. Absolutely nothing. I'm pretty positive there is nothing I can do about this. I called sprint and they said take it to the store and if their techs can not do anything about it then they will send me a new phone. Is there anyway the techs could tell my phone has had roms on it or been rooted and therefore not send me a new phone? Also does anyone have any ideas on any solutions? I've tried odin and recovery, nothing is happening at all even when plugged in to USB or wall charger.
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Click to collapse
how did it happen??? also when u plug it into a pc does anything happen? no qualcomm mode??
P.Mobile said:
how did it happen???
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Click to collapse
A lot of things actually.. First thing was I tried to boot in recovery from the rom and nothing happened so I pulled the battery out and put it back in and let the phone charge all night but it never charged overnight and when I woke up it was so hot I could barely hold it. So I tried to go to download mode and at the time I could so I downloaded the stock files and went to flash it to stock in Odin figuring it was the rom. The phone shut off during the middle of flashing the system.img and after that I somehow managed to get it to recovery and I was wiping the cache to flash the stock rom zip file and then it just shut off and every pixel on the screen slowly started turning like green and then flashed really bright and that's when it officially died.
P.Mobile said:
how did it happen??? also when u plug it into a pc does anything happen? no qualcomm mode??
Click to expand...
Click to collapse
Nothing happens at all when I plug into a pc. What is qualcomm mode?
Something similar happened to me and it ended up being a dead battery because the phone wouldn't charge it. I pulled my battery, charged it on a universal charger and was able to get it into Download mode. That was just my experience though. I hope you get it figured out.
ejdavis72 said:
Something similar happened to me and it ended up being a dead battery because the phone wouldn't charge it. I pulled my battery, charged it on a universal charger and was able to get it into Download mode. That was just my experience though. I hope you get it figured out.
Click to expand...
Click to collapse
My friend has an s4 as well and I tried his battery with no luck. Thanks though
Here is what you need to check for, plug it into the pc, go to device manager, under ports, the device should show up, what does it show?
If it says anything like QLOAD or similar (sorry been awhile) you are hard bricked, and a jtag service would be the only way, now if you exchange the device with sprint, it will be ok until some tech reviews it and plugs in his equipment, he may see the same, tmo tried get me to pay way back in my..mytouch days, had another issue with att early on, they didn't ever say anything, it was a hardware issue on that one.
bottom line, look in device manager first.
The Ax says good luck.
TheAxman said:
Here is what you need to check for, plug it into the pc, go to device manager, under ports, the device should show up, what does it show?
If it says anything like QLOAD or similar (sorry been awhile) you are hard bricked, and a jtag service would be the only way, now if you exchange the device with sprint, it will be ok until some tech reviews it and plugs in his equipment, he may see the same, tmo tried get me to pay way back in my..mytouch days, had another issue with att early on, they didn't ever say anything, it was a hardware issue on that one.
bottom line, look in device manager first.
The Ax says good luck.
Click to expand...
Click to collapse
Thanks for the advice but when I go to device manager nothing shows up for it.
TheAxman said:
Here is what you need to check for, plug it into the pc, go to device manager, under ports, the device should show up, what does it show?
If it says anything like QLOAD or similar (sorry been awhile) you are hard bricked, and a jtag service would be the only way, now if you exchange the device with sprint, it will be ok until some tech reviews it and plugs in his equipment, he may see the same, tmo tried get me to pay way back in my..mytouch days, had another issue with att early on, they didn't ever say anything, it was a hardware issue on that one.
bottom line, look in device manager first.
The Ax says good luck.
Click to expand...
Click to collapse
QLOAD yea thtas what waz talking about when i said qualcom download mode.. if u get that when pluging it in then yep jtag the only way.. but he saying he gets nothing.. thats not good then.. atleast if u see the QLOAD jtag is an option
P.Mobile said:
QLOAD yea thtas what waz talking about when i said qualcom download mode.. if u get that when pluging it in then yep jtag the only way.. but he saying he gets nothing.. thats not good then.. atleast if u see the QLOAD jtag is an option
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Click to collapse
Good news. I took it to the sprint store today and the techs took it apart and got nothing. They're getting me a new one for free
I_FLY_Z3R0 said:
Good news. I took it to the sprint store today and the techs took it apart and got nothing. They're getting me a new one for free
Click to expand...
Click to collapse
Good to hear!
Sent from my SPH-L720 using Tapatalk 4 Beta
I_FLY_Z3R0 said:
Good news. I took it to the sprint store today and the techs took it apart and got nothing. They're getting me a new one for free
Click to expand...
Click to collapse
Ahhhh yes. Have someone else pay for your mistakes. Free phone means Sprints customers are taking in the cost of you breaking your phone. Smh.
Sent from my Sprint Galaxy S4 using Tapatalk 2
GiantJay said:
Ahhhh yes. Have someone else pay for your mistakes. Free phone means Sprints customers are taking in the cost of you breaking your phone. Smh.
Sent from my Sprint Galaxy S4 using Tapatalk 2
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Click to collapse
What kind of proof do you have that by him getting a free replacement, we all have to pay for it?
Sent from my SPH-L720 using Tapatalk 4 Beta
mjs2011 said:
What kind of proof do you have that by him getting a free replacement, we all have to pay for it?
Sent from my SPH-L720 using Tapatalk 4 Beta
Click to expand...
Click to collapse
LOL. Who the hell do you think the cost goes to if Sprint gives everyone a new phone that bricks it while flashing ROMs? Sprint is a business and what costs the company money costs the customer money.
GiantJay said:
LOL. Who the hell do you think the cost goes to if Sprint gives everyone a new phone that bricks it while flashing ROMs? Sprint is a business and what costs the company money costs the customer money.
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Click to collapse
It's not that simple though. I'm sure a Sprint allocates a specific amount of funds every year for equipment replacement. I'm sure those getting replacements for bricking their phones makes up a very small percentage of the replacements they send out every year.
Sent from my SPH-L720 using Tapatalk 4 Beta
mjs2011 said:
It's not that simple though. I'm sure a Sprint allocates a specific amount of funds every year for equipment replacement. I'm sure those getting replacements for bricking their phones makes up a very small percentage of the replacements they send out every year.
Sent from my SPH-L720 using Tapatalk 4 Beta
Click to expand...
Click to collapse
And what do you think would happen if a large portion of Sprints customers started bricking their phone's? Completely locked bootloaders, prices of everything including monthly plans, insurance and phones going up? I know when I had the S3 I saw several bricks a week from people messing with things that they shouldn't and by not following instructions. So in the end whether you realize it or not you and I pay for it. And going into Sprint and acting innocent like you have no idea what happened to your phone is fraud. Plain and simple.
Sent from my Sprint Galaxy S4 using Tapatalk 2
GiantJay said:
And what do you think would happen if a large portion of Sprints customers started bricking their phone's? Completely locked bootloaders, prices of everything including monthly plans, insurance and phones going up? I know when I had the S3 I saw several bricks a week from people messing with things that they shouldn't and by not following instructions. So in the end whether you realize it or not you and I pay for it. And going into Sprint and acting innocent like you have no idea what happened to your phone is fraud. Plain and simple.
Sent from my Sprint Galaxy S4 using Tapatalk 2
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Click to collapse
Cool beans.
At any rate I was planning on doing the insurance claim and paying the 150$ deductible but they said they'd get a new one for me.
I_FLY_Z3R0 said:
Cool beans.
At any rate I was planning on doing the insurance claim and paying the 150$ deductible but they said they'd get a new one for me.
Click to expand...
Click to collapse
I have no problem if somebody is honest about what they did and Sprint replaces the phone with no deductible. It is fraud to lie and act innocent and get a new phone.
Sent from my Sprint Galaxy S4 using Tapatalk 2
GiantJay said:
I have no problem if somebody is honest about what they did and Sprint replaces the phone with no deductible. It is fraud to lie and act innocent and get a new phone.
Sent from my Sprint Galaxy S4 using Tapatalk 2
Click to expand...
Click to collapse
I understand that. I have had insurance on 4 lines for 3 years and have used it once. I was more than happy to use the insurance but they offered to give me a new phone so I'm not turning that down. Sprint has earned plenty of money from me
Related
My phone was rooted and running a lag fix and was working fine untill i saw a cool theme that i wanted. I tried to flash it but it bricked my phone enstead. I was able to get it back buy following some instructions using odin. I got it back but without avitar, sims, and media hub. Now it also restarts over and over when i have my wifi on. I turn wifi off and it stays on. Is there a fix for what is going on? and is there any way i can get back avitar and the media hub. If not im going to take the phone back. Its not rooted anymore so it should not be a problem. What kinda of warrenty does to phone have i bought it the day it came out?
you get a one year warranty against factory defects. just call t-mo and tell them your phone keeps boot looping. they'll send you out another one in no time
orells said:
you get a one year warranty against factory defects. just call t-mo and tell them your phone keeps boot looping. they'll send you out another one in no time
Click to expand...
Click to collapse
Maybe people should take responsibility for their actions instead?
Can I just go to tmo store and get a replacement or is it something I need to call on
Sent from my SGH-T959 using XDA App
If you're past the two week grace period you can go into a store, but they will just order one for you there. Even with insurance they won't hot swap you at the store.
Use Odin again and QUIT MESSING WITH YOUR PHONE. Why are you all encouraging the op to get a replacement?
spacecasespiff said:
Can I just go to tmo store and get a replacement or is it something I need to call on
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
You did this to yourself, YOU are responsible! don't try to scam T-mo into giving you a new device for something YOU did.
spacecasespiff said:
Can I just go to tmo store and get a replacement or is it something I need to call on
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
You would be committing fraud which is a crime. Anyone who advises you how to do it would also be committing a crime.
How about you ask how to fix the problem and I'm sure people well versed in Odin will walk you through the fix.
Thanks for helping to drive up the cost of the phones, much appreciated. You VOIDED the warranty by rooting it, deal with it, not expect the rest of us to subsidize your phones.
do people not read disclamers? the devs clearly tell you that your phonw might blow up, so take responsibility for what you do to your crappy phones and man up.
orells said:
you get a one year warranty against factory defects. just call t-mo and tell them your phone keeps boot looping. they'll send you out another one in no time
Click to expand...
Click to collapse
Will t-mo replace defect unit if you bought it from ebay?
people REALAX. I went to tmobile and told them what i did and they said the root that i had done DID NOT MESS WITH THE WARRINTY. And that i should have brought the phone in before doin anything to it. I have INSURANCE and I will get a new phone tomarrow. Now the guy that helped my had the same root on his vibrant and that he would not have done it if it did mess with the warrinty. So I come on here for some help and you guys toss me under a bus. I never said i was going to LIE TO TMOBLE i would not do that. I still had to pay 130 bucks any way.
Yea, so suck it you war mongers. LOL
Sent from my Vibrant using the XDA app.
Your friendly neighborhood tmobile hacker boy may have taken it back but the policy has always been very clear that rooting your phone will void your warranty. Regardless of whether they took it back or not, the fact remains, you broke it and you want someone else to eat some of the responsibility for your actions.
I told them that i was the one that messed it up so i did not lie to them. I filed a claim with the insurance and they said as long as the type of root that i did was a small one that even though i messed it up there concearn is the warrinty of the phone. its not like all of you are these saints. I did nothing wrong.The insurance could have declined the claim but they did not they just said that i problably should not do it again and that if it did happen again for the same reasone that they would reject the claim. So i did not have any friends at tmo or the insurance. So im all done with this now. Beside all of you have rooted any way so let my say that i hope it does not happen to you.
this blows.
of all the crap going on in life right now, the one thing I could count on was my Evo. music, games, and kindle for the commute now that i take the train to my internship.
a couple of days ago I noticed the phone wasn't charging. if i just plugged in the power cord it wouldn't charge, but if i pulled it down, so that it would be at an angle, it would charge. but of course i couldn't keep it that way all night.
opened up the phone and found that the charging plug thing was coming off on at least three of the four big solder points. we just recently fixed my LCD tv with a cheap soldering kit so i figured we'd solder those points and it would work. no difference.
tried it twice and put the phone back together twice, it would turn on and finish loading but wouldnt charge.
opened it again, took out the one screw holding the pcb board to the screen, and looked around to see if there was anything that could be done from that side. i don't think my dad did anything there. i've checked since and nothing got even a scratch. put it back together.
this time the phone vibrates when i turn it on, but the screen never comes on.
opened it again, the charging plug had completely fallen off. the solder does not stick at all.
at this point, i don't care. i can buy a battery charger, and I can remove the memory card to transfer files. i'm happy with my rom so i could live not being able to directly hook up the phone and change system files.
but no screen?!!
so at this moment, for the first time since September, my Evo is out of commission and I can't do anything about it.
anyone know what may have happened here? any solutions? i'm willing to try any suggestions since i can't use the phone at the moment and I need it back.
thanks.
You likely could have had it fixed under HTC's warranty. But once they see it's been opened I believe the warranty is instantly void. You could take it in to the store and see if they will warranty it out and charge you the $35 advanced exchange fee.
Pretty much what he said lol. If you already opened the phone you have voided your warranty so sprint won't want to fix it neither will HTC. Your only two options are fix it yourself with parts off ebay. Second one is run it over with the car pay 100 to Asurion if you have TEP and they will send you a refurb and you send your old one back to them other then that you kinda screwed the pooch when you opend your phone up.
Hope you get it worked out.
i have agree since you cracked it open you screwed yourself :/
the phone hasn't had a valid warranty since last year...so I didn't mess it up.
my question here is what could have messed up the phone. not what messed up the warranty!
you can pick up and evo for between $150-200 on craigslist. just sell your broken one for parts, you would be shocked how many people would buy it.
Max_Pain said:
the phone hasn't had a valid warranty since last year...so I didn't mess it up.
my question here is what could have messed up the phone. not what messed up the warranty!
Click to expand...
Click to collapse
Made in China usually does it...
Sent from my PC36100 using Tapatalk
Charge the battery and then put it back in and try try boot it. See if it works that time.
Sent from my PC36100 using XDA App
nah the phone has taken quite a lot of use and abuse since I got it. i'm sad that it got messed up but in no way am I unsatisfied with it.
I did find some on craigslist already. now to wait until I can pay for one!
EDIT: the battery was at 70%. the phone does turn on. not the screen :-(
welcome to the club. That's why I stopped buying htc. They make cheap under performing phones that are guaranteed to fail early. I love my samsung epic.
really? this is my second HTC phone. first was 8125 and I loved it so much I lost it and bought a second one. now the Evo breaks after all this (ab)use and i'm planning on buying a second one or an Evo 3D if i can afford it when it comes out.
so, i'm pretty happy with HTC products.
SINNN said:
welcome to the club. That's why I stopped buying htc. They make cheap under performing phones that are guaranteed to fail early. I love my samsung epic.
Click to expand...
Click to collapse
Well you just go enjoy your Sam****, and we'll suffer with crappy HTC phones....
Trust me your not suffering,the dude with the epic is...my big brother has it and he doesnt really like it lol. He is jumping the HTC ship,he is buying evo 3D. Samsung never responds,never update,the dev support is no where near evo support (IMO) but if I was you try to fix it or buy nexus S or evo 3D
Sent from my PC36100 using XDA Premium App
Dev Support isn't as good???????
Maybe not on here, but this site leans more towards HTC.
The Epic Sections of SDX-Devopers is FAT with Dev support.
+1. This is my 3rd HTC phone. All worked well for me.
Sent from my PC36100 using XDA App
Max_Pain said:
the phone hasn't had a valid warranty since last year...so I didn't mess it up.
my question here is what could have messed up the phone. not what messed up the warranty!
Click to expand...
Click to collapse
Did you break a connection from the screen to the board ( I'm not good with hardware) there should be a connection try to find it and see if it's broken
sent from my Motorola XOOM
SINNN said:
welcome to the club. That's why I stopped buying htc. They make cheap under performing phones that are guaranteed to fail early. I love my samsung epic.
Click to expand...
Click to collapse
Doesn't your phone still have 2.1?
Sent from my PC36100 using XDA App
SINNN said:
welcome to the club. That's why I stopped buying htc. They make cheap under performing phones that are guaranteed to fail early. I love my samsung epic.
Click to expand...
Click to collapse
This is a ridiculous comment.
ropodope
Sent from my Vaelpak 3.2 RC2 Evo 4g. Flash and ye shall receive.
Ever go to flash a modem via odin because your too lazy to put it on your SD Card and flash that way and it TOTALLY SCREWS YOU.. Freezes and then on reboot give you the Phone ! Computer screen... Pissed..
Completely pissed off cause now i have to flipping odin to stock and the backups on my computer are from FEBRUARY!! that might as well be ten years ago..
Im gunna go smoke if some one knows a way to not have to go to stock to fix this lemme know..
Edit: maybe it was something else that caused the issue because now it wont even power on..
Edit 2: Just told em that Samsung kies did it and they are next day airing me a new Vibrant.. lol
u got a new phone because u didnt want to odin t0 2.1?
movieaddict said:
u got a new phone because u didnt want to odin t0 2.1?
Click to expand...
Click to collapse
LOL, no.. i got a new phone because it just stopped turning on.. First i had the Pone ! Computer screen but could still get to download mode.. turn the phone off came back and it wuldn't power on at all.. nothing.. crazy stuff though..
Lol maybe your battery died?
PJcastaldo said:
Edit 2: Just told em that Samsung kies did it and they are next day airing me a new Vibrant.. lol
Click to expand...
Click to collapse
This is exactly why the subsidized price point for new Smartphones jumped from 199 to 299 within just 1 yr.
You are adult enough to know that messing with your phone can brick it, you should be adult enough to take financial responsibility instead of abusing the warranty.
Actions like this lead to stricter warranty policies, horrible return/exchange policies, and like I already mentioned...increased price points.
RayG210 said:
Lol maybe your battery died?
Click to expand...
Click to collapse
probably rofllllll
stupid.
o **** i didn't charge phone -calls tmo. My phone's broken.-
SamsungVibrant said:
This is exactly why the subsidized price point for new Smartphones jumped from 199 to 299 within just 1 yr.
You are adult enough to know that messing with your phone can brick it, you should be adult enough to take financial responsibility instead of abusing the warranty.
Actions like this lead to stricter warranty policies, horrible return/exchange policies, and like I already mentioned...increased price points.
Click to expand...
Click to collapse
In all honesty I have insurance and thought i was just going to pay the deductible.. but i didn't want to tell them I killed it.. The rep just said.. Ok get ya a new one tomorrow..
xriderx66 said:
probably rofllllll
stupid.
o **** i didn't charge phone -calls tmo. My phone's broken.-
Click to expand...
Click to collapse
LOL Nah i tried to charge the battery and it didn't help.. But even then If it was plugged in the entire time to the USB would it really just die?
PJcastaldo said:
In all honesty I have insurance and thought i was just going to pay the deductible.. but i didn't want to tell them I killed it.. The rep just said.. Ok get ya a new one tomorrow..
LOL Nah i tried to charge the battery and it didn't help.. But even then If it was plugged in the entire time to the USB would it really just die?
Click to expand...
Click to collapse
then that is a reasonable reason myfriend.
Enjoy your new vibrant. Hope it has the new GPS and crap in it loloo
xriderx66 said:
then that is a reasonable reason myfriend.
Enjoy your new vibrant. Hope it has the new GPS and crap in it loloo
Click to expand...
Click to collapse
Thank you.
And FYI for those who don't know.. even if they find it "out of warranty" the replacement cost is only 90 bucks.. But who am i to deny a free replacement..
Because of so many phones being sent in bricked, not having the problems they stated, or just trying to push the exchanges to get a multiple/alternate exchange, T-mobile has changed the warranty exchange policy to include a $20 processing fee plus shipping with those that don't have an extended warranty/insurance. Those that kept insurance are fine with only paying $5 and it gets shipped express.
Wish I had a damn warranty.. My first vibrant I got off Craigslist it looked fine and all when I first checked it out in person. But when I got home and tried to charge it the damn usb port was dead. Gave up on trying to replace usb port, so found another on Craigslist with a broken screen for cheap, just swapped boards and now all is well. I probably could have saved money just upgrading my contract for one, but really wanted to wait for newer devices this year.
I took my phone into the sprint store because it had stopped charging. The tech said the USB port was loose and he re-soldered it. A week and a half later the charging issues started happening intermittently so i took it in again. He repaired it again and said he had to "gob" solder on it to get it to stay.
Now I can't get my computer to recognize it no matter what i do and all it will do is charge. The phone doesn't even recognize it's hooked to a computer and charges like it would in the car. I'm at a loss now and don't trust these muppets with my phone any more.
So does anybody know what they screwed up? Am I going to have to get it replaced to fix this mess?
Is it under warrnty
Sent from my SPH-D700 using XDA App
Eins7ein said:
I took my phone into the sprint store because it had stopped charging. The tech said the USB port was loose and he re-soldered it. A week and a half later the charging issues started happening intermittently so i took it in again. He repaired it again and said he had to "gob" solder on it to get it to stay.
Now I can't get my computer to recognize it no matter what i do and all it will do is charge. The phone doesn't even recognize it's hooked to a computer and charges like it would in the car. I'm at a loss now and don't trust these muppets with my phone any more.
So does anybody know what they screwed up? Am I going to have to get it replaced to fix this mess?
Click to expand...
Click to collapse
I wouldn't even bother with it anymore. I say you take it back and make them give you a replacement. Theoretically, THEY broke it, so it shouldn't be ur issue to have to fix.
Take ur phone back and explain to them what happened: You had issues so you took it in, not once, but twice... To get it "fixed" And that immediately after the second time you took it on, your computer could no longer detect ur phone.
Sent from my A100 using xda premium
Should I go to a different store or the same one? I think the Samsung warranty runs out at the end of the year but I have TEP.
You gotta use a dialer code and switch from modem back to pda (I think).
I can't remember the dialer code though, anyone able to help him out?
=]
nubecoder said:
You gotta use a dialer code and switch from modem back to pda (I think).
I can't remember the dialer code though, anyone able to help him out?
=]
Click to expand...
Click to collapse
you really think the sprint tech would change that just to "solder" it?
Sent from my SPH-D710 using xda premium
Shoulon said:
you really think the sprint tech would change that just to "solder" it?
Click to expand...
Click to collapse
No I think he ran the slate test (or whatever it's called) and changed the setting to modem.
I mean it's worth a shot, right?
;]
nubecoder said:
You gotta use a dialer code and switch from modem back to pda (I think).
I can't remember the dialer code though, anyone able to help him out?
=]
Click to expand...
Click to collapse
The codes is ##8778#... although I don't believe this will fix his issue because even if the phone is in modem and not pda it should still recognize its plugged into a computer... you just can't mount the sd card as storage. Take the phone in and make them replace it
Sent from my SPH-D700 using Tapatalk
flastnoles11 said:
The codes is ##8778#... although I don't believe this will fix his issue because even if the phone is in modem and not pda it should still recognize its plugged into a computer... you just can't mount the sd card as storage. Take the phone in and make them replace it
Click to expand...
Click to collapse
Thanks for the code, and you may very well be right about that, I just remember having some trouble after a sprint tech changed modes on me.
=]
I tried the dialer code and came up with
UART: MODEM
USB: PDA
Is this what it is supposed to be?
Eins7ein said:
I tried the dialer code and came up with
UART: MODEM
USB: PDA
Is this what it is supposed to be?
Click to expand...
Click to collapse
Yes. I would bring it back and demand a replacement. Explain to the manager if you have to.
Eins7ein said:
I took my phone into the sprint store because it had stopped charging. The tech said the USB port was loose and he re-soldered it. A week and a half later the charging issues started happening intermittently so i took it in again. He repaired it again and said he had to "gob" solder on it to get it to stay.
Now I can't get my computer to recognize it no matter what i do and all it will do is charge. The phone doesn't even recognize it's hooked to a computer and charges like it would in the car. I'm at a loss now and don't trust these muppets with my phone any more.
So does anybody know what they screwed up? Am I going to have to get it replaced to fix this mess?
Click to expand...
Click to collapse
firstly, we have to cover our own mistakes, so your entitled to a replacement...
And second, we dont solder anymore? They actually made us ship back our soldering equipment nationally, and they stopped training people in it a while ago (i sure as hell dont know how to solder), so the fact that he would solder something is strange...
Was this a corporate S&R store?
Sent from my SPH-D710 using xda premium
Stupid double post
If it gets past supervisor's supervisor and there's no results, call executive customer service. If still nothing, it's BBB time. You will see your problem resolved then.
squshy 7 said:
firstly, we have to cover our own mistakes, so your entitled to a replacement...
And second, we dont solder anymore? They actually made us ship back our soldering equipment nationally, and they stopped training people in it a while ago (i sure as hell dont know how to solder), so the fact that he would solder something is strange...
Was this a corporate S&R store?
Sent from my SPH-D710 using xda premium
Click to expand...
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I'm not sure if it a corporate store or not. They have a sign that says sprint repair center so IDK. Interesting you say they not supposed to solder. They had professional solder equipment so I wonder if they are breaking the rules or mybe I'm just dumb for taking my phone to this place. I will be taking it in this after noon.
Sent from my SPH-D700 using Tapatalk
I say Fck Sprints repair center and Just deal with Assurion.
Sent from my SPH-D700 using XDA App
Just take it back and explain the situation. I've NEVER had a problem with Sprint working/fixing/replacing my phone under TEP before.
If worse comes to worse, ask for the manager and politely explain what happened.
So I finally had fine to take it in today. The tech gave me no trouble, but said I have to wait 10 days to 2 weeks to get my new phone. :-( at least this one works, just can't root it which sucks.
Sent from my SPH-D700 using Tapatalk
Two weeks? That is crazy, I have a new one coming tomorrow, and that's only because I was a little late to make it in on Monday. Call customer care and get that expedited. Maybe it's because the old one is completely down, but still...
I'm a Sprint service tech, and I know we're not allowed to solder except as a temporary fix. If you're still having issues, take it back in and insist on a replacement. Any store that values still being open will get your phone replaced, and if you had come into my store and I treated you and your phone like this, my manager would be falling all over himself apologizing and I'd probably be sent home for the day and written up, as this is not conducive to good customer service. I work for an indirect dealer, not Sprint corporate.
Edit: Nevermind, looks like you already got it replaced. The Epic musta been on backorder because usually we get them in next day or within two days.
So I got stuck in a heavy rain storm and my S4 got a little wet. Didn't notice until later that my phone wasn't charging, after totally drying off. The charging port got really hot.
Wouldn't charge a little bit ago either. So I put in an insurance claim for replacement. Plugged it in literally 5 minutes later and it charges again. Will Asurion cancel the claim and refund me the $150 bucks or do I just have to eat it? Kinda annoyed that it just started charging again.
Yes you can cancel the claim just go to the website and do it.
Sent from my SPH-L720 using Tapatalk 4 Beta
GiantJay said:
Yes you can cancel the claim just go to the website and do it.
Sent from my SPH-L720 using Tapatalk 4 Beta
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They already charged me. Where do I go on the site? All I see is tracking when I go to the site.
agentfazexx said:
They already charged me. Where do I go on the site? All I see is tracking when I go to the site.
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Call their 1800 number its the fastest.
It has apparently already shipped with a FedEx tracking number.
The number, 1-800-584-3666, also has no option to even talk to anyone. It has two options... New claim or tracking. I guess I could dispute the charge with the bank since they have no way to contact a human?
agentfazexx said:
It has apparently already shipped with a FedEx tracking number.
The number, 1-800-584-3666, also has no option to even talk to anyone. It has two options... New claim or tracking. I guess I could dispute the charge with the bank since they have no way to contact a human?
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The only drawback is the verbage when you authorized...it clearly states there is no reversing the claim beyond that point.
Sent from my HTC One using xda app-developers app
Ive had like 8 or 9 replacements in the past few years and ive always called. Within 2 days bam new phone. My wife did one on the internet and it took for ever and was a huge hastle. I bet they will let you send back the un opened package.
miketucky350 said:
Ive had like 8 or 9 replacements in the past few years and ive always called. Within 2 days bam new phone. My wife did one on the internet and it took for ever and was a huge hastle. I bet they will let you send back the un opened package.
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I dunno if they'd refund the charge or not. I wouldn't even be able to talk to anyone as it is since their number is just an automated hotline. Seems pretty shady business to me if you can't even talk to anybody. I guess I'll just have to talk to my bank about disputing the charges since they give no way of contacting anybody.
Seriously they have a number listed right on the contact us page of their website to talk to somebody about a claim. They also have a chat service to talk to somebody. I recently had a claim and was able to contact them a couple times with absolutely no problem. If you can't find those numbers just call sprint, explain your situation and they will connect you. Chances are good they "will not" refund the deductible and since you have already told them the phone has water damage sprint will no longer allow it to be covered. However its always worth a try. I have always had great service with asurion. Best of luck to you.
SGS4 Sent
ifly4vamerica said:
Seriously they have a number listed right on the contact us page of their website to talk to somebody about a claim. They also have a chat service to talk to somebody. I recently had a claim and was able to contact them a couple times with absolutely no problem. If you can't find those numbers just call sprint, explain your situation and they will connect you. Chances are good they "will not" refund the deductible and since you have already told them the phone has water damage sprint will no longer allow it to be covered. However its always worth a try. I have always had great service with asurion. Best of luck to you.
SGS4 Sent
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So they don't cover water damage even though it's an option for replacement on their site? Uhhh....
Also, the number they have on the Contact Us page has no option to speak with anyone. Do you have a link for the live chat thing?
You misunderstand. You have already reported the phone damaged by water if you don't replace it then they won't continue covering a damaged phone. I'm on my phone now but will try to edit this with a link here in a few.
8005843666 after entering your phone number just press 0 several times. I just did it and got right to a person.
SGS4 Sent
ifly4vamerica said:
You misunderstand. You have already reported the phone damaged by water if you don't replace it then they won't continue covering a damaged phone. I'm on my phone now but will try to edit this with a link here in a few.
8005843666 after entering your phone number just press 0 several times. I just did it and got right to a person.
SGS4 Sent
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Well I guess if they won't cover it then it's useless. Plus if it's working fine now, doesn't mean issues won't come up later from it getting wet, even though it's dried off now, correct?
Usually if it gets wet and you turn it off and dry it completely you can get them to work fine. Not always though especially if something shorts out while it is wet. Just call and talk to them maybe they will do something for you. Sometimes it depends on who you talk to and their mood. It doesn't hurt to ask them. Good luck.
SGS4 Sent
agentfazexx said:
Well I guess if they won't cover it then it's useless. Plus if it's working fine now, doesn't mean issues won't come up later from it getting wet, even though it's dried off now, correct?
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Honestly, speaking as a sprint tech, your best bet is to go through with the claim. Your initial symptoms were likely caused by standing liquid causing a short, so now that it's dry it's not surprising it's working, but that is just the beginning; if you had enough water to cause a short, then the daughter board that houses the charging port is likely to have a good amount of corrosion in a week or two. This is why we reject LD phones: because of what liquid does to the components in the phone later. The amount of corrosion/calcification that can happen in these phones from small amounts of liquid is scary.
Sent from my SPH-L720 using xda premium
squshy 7 said:
Honestly, speaking as a sprint tech, your best bet is to go through with the claim. Your initial symptoms were likely caused by standing liquid causing a short, so now that it's dry it's not surprising it's working, but that is just the beginning; if you had enough water to cause a short, then the daughter board that houses the charging port is likely to have a good amount of corrosion in a week or two. This is why we reject LD phones: not the mere presence of liquid, but what liquid does to the components in the phone later. The amount of corrosion/calcification that can happen in these phones from small amounts of liquid is scary.
Sent from my SPH-L720 using xda premium
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Yeah I'm going to keep the claim for that reason. Was thinking basically the same thing. I am running CM10.1. Are they going to get pissy because I flashed CWM via Odin? Download mode shows that things have been flashed. Didn't know if there's a way to clear that after restoring the stock ROM...
What about the evidence of Odin flashing seen in download mode?
This is why I suggest getting phones from Best buy with their Geek Squad protection. No deductible and infinite replacements, covers everything but lost/stolen devices.
Sent from my SPH-L720 using Tapatalk 4 Beta
Best buy is the way to go went thru like 5 evo 3ds with them and never had problems
Sent from my SPH-L720 using xda app-developers app
agentfazexx said:
What about the evidence of Odin flashing seen in download mode?
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asurion could care less what you did to your phone once you pay the deductible.