Anyone with Project Fi having service issues with the 6p - Nexus 6P Q&A, Help & Troubleshooting

So I received the new Fi Sim card as the one in my nexus 6 wasnt compatible with the Nexus 6p. Went through the activation etc and I receive calls on wifi but not make calls on wifi or cellular, data is brutally slow. Waiting to hear back from Google on this.

I had Fi on nexus 6 and they did send a new Sim for the 6p, but I have to say that Data and Calls are better than in the 6.
Now have you tried putting it in airplane mode, then clear all app data of Fi, remove airplane mode and restart?
That worked for me when I had the Nexus 6

rlukas79 said:
So I received the new Fi Sim card as the one in my nexus 6 wasnt compatible with the Nexus 6p. Went through the activation etc and I receive calls on wifi but not make calls on wifi or cellular, data is brutally slow. Waiting to hear back from Google on this.
Click to expand...
Click to collapse
I have been on Project Fi since last friday with no issues. The service has been great I been getting LTE now where I couldn't before on just T-mobile. My download speeds has been around 16-35 Mbps:good::good::good:

I activated and it said complete, but it said data plan only from the Fi app and I could only make or receive calls over WiFi. I had to add my google voice phone number and run through the activation again and all is good now.

as they always see, ID10T Error. When i was at the activation screen I forgot to click Learn More and transfer GV number, since i had ported it back to GV. All is well now

Activated FI last night...so far everything works great except sending SMS. Receiving is fine though. Support chat today said give it 24 hours...will see tomorrow.

In general projectfi works just fine. As someone mentioned earlier, the first 24 hours was iffy with signal dropping to 0 randomly, worked fine from day two. I also see one other issue...I have no signal at nights or when I am closest to the router. I Wonder if radio is turned off and it jumps on WiFi for all network activity (including calls). Regardless... Had it for just a few days...like it so far.

tfly212 said:
Activated FI last night...so far everything works great except sending SMS. Receiving is fine though. Support chat today said give it 24 hours...will see tomorrow.
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Click to collapse
They told me the same thing when I activated 4 days ago. The only people who can receive texts that I send (either via SMS or Project Fi) are people on T-Mobile. Texts sent to my Verizon work phone or my girlfriend's Sprint phone never show up. And Fi's tier 1 phone support is terrible. Tier 2 was supposed to call me back two days ago, but apparently that can take up to 72 hours. I gotta admit, I'm not overly impressed so far

dominutz said:
They told me the same thing when I activated 4 days ago. The only people who can receive texts that I send (either via SMS or Project Fi) are people on T-Mobile. Texts sent to my Verizon work phone or my girlfriend's Sprint phone never show up. And Fi's tier 1 phone support is terrible. Tier 2 was supposed to call me back two days ago, but apparently that can take up to 72 hours. I gotta admit, I'm not overly impressed so far
Click to expand...
Click to collapse
Looks like I have the same issue. I'm just starting with Tier 1 support, so I guess I'll prepare myself to wait.

I have the same issue. I also tested with AT&T .. and messages are not received on AT&T phones also. Tier2 was supposed to contact me 4 days, but nothing. Me thinks that is because they don't know what is wrong, and they don't have a fix. I am still within the 15 day trial period, to I think the phone and the service are going back ...

I just activated and sent to a Verizon number using Textra and it sent and received just fine, maybe try a different messaging apk?
How's everyone's voice quality? When I called my friends Verizon number, they said I sounded tinny, they sounded fine to me.

Some service issues on all Project Fi phones is due to the lack of proper band 12 support. This seems to be the ongoing and very big issue now
If you have active band 12 in your area, I wouldn't switch to Fi service at this point
---------- Post added at 02:13 PM ---------- Previous post was at 02:10 PM ----------
jawiler said:
I just activated and sent to a Verizon number using Textra and it sent and received just fine, maybe try a different messaging apk?
How's everyone's voice quality? When I called my friends Verizon number, they said I sounded tinny, they sounded fine to me.
Click to expand...
Click to collapse
Fi doesn't support HD voice or VoLTE which both effect voice quality and VoLTE also effect signal coverage

dblml320 said:
I am still within the 15 day trial period, to I think the phone and the service are going back ...
Click to expand...
Click to collapse
I live in the country a bit and I know for sure that T-mo reception is terrible where I live, but I'm not sure how the Sprint coverage might be so was considering trying the Fi service - but it seems like the early reports that Fi cannot switch between Tmo and Sprint towers on the same call. Is this still the case, and if so, has anyone had any problems refunding in that 15 day trial period?

No Outbound Wi-Fi calling
My first week with Fi has been very frustrating, and like someone else pointed out, Tier 1 support is very friendly, but typically rather incompetent beyond giving you canned answers that anyone with slight grasp of technology has already tried (update the app, update the phone, switch to Airplane mode and back, use an open Wi-FI, delete your Wi-Fi, restart your phone, etc.).
I've been using TMO for three years and my downtown Seattle office has no cell coverage from TMO or Sprint, so I've been depending on TMO Wi-Fi calling. Fi seemed like the perfect answer for me. I swapped the TMO SIM to the Fi SIM in my new 6P and MMS/SMS works in and out, voice calls work inbound (via Wi-Fi no less), but outbound forget it. Unless the phone can dial out on cell, it just times out after 30 seconds. Multiple emails and calls with Fi support have told me every possible thing (some incredibly ludicrous--my favorite is cell phone tower issues in Tacoma, 35 miles away and we're talking about a Wi-Fi issue). I finally overnighted a replacement SIM. Same problem. I've filed debug logs with support and am still waiting for any advice. I'm about out of options other than just going back to my TMO SIM and relying on Wi-Fi calling that works.

TechScribe said:
My first week with Fi has been very frustrating, and like someone else pointed out, Tier 1 support is very friendly, but typically rather incompetent beyond giving you canned answers that anyone with slight grasp of technology has already tried (update the app, update the phone, switch to Airplane mode and back, use an open Wi-FI, delete your Wi-Fi, restart your phone, etc.).
I've been using TMO for three years and my downtown Seattle office has no cell coverage from TMO or Sprint, so I've been depending on TMO Wi-Fi calling. Fi seemed like the perfect answer for me. I swapped the TMO SIM to the Fi SIM in my new 6P and MMS/SMS works in and out, voice calls work inbound (via Wi-Fi no less), but outbound forget it. Unless the phone can dial out on cell, it just times out after 30 seconds. Multiple emails and calls with Fi support have told me every possible thing (some incredibly ludicrous--my favorite is cell phone tower issues in Tacoma, 35 miles away and we're talking about a Wi-Fi issue). I finally overnighted a replacement SIM. Same problem. I've filed debug logs with support and am still waiting for any advice. I'm about out of options other than just going back to my TMO SIM and relying on Wi-Fi calling that works.
Click to expand...
Click to collapse
I have been on Project Fi for almost a month now and I don’t have any issues calling out on wifi and I also live in Seattle. I’m also getting LTE at places that I couldn’t before with just T Mobil. And my cell bill is about half of what it use to be with TMO.
Just a thought, can your wifi call out issues be a router problem?

boxcar8028 said:
I have been on Project Fi for almost a month now and I don’t have any issues calling out on wifi and I also live in Seattle. I’m also getting LTE at places that I couldn’t before with just T Mobil. And my cell bill is about half of what it use to be with TMO.
Just a thought, can your wifi call out issues be a router problem?
Click to expand...
Click to collapse
It's doesn't appear to be a router issue. I can reproduce at multiple locations where there's only a Wi-Fi signal (welcome to South Lake Union and buildings that don't like 2.1 GHz signals). It appears that a very small amount of cell signal is being detected, but not enough for an outbound call to be initiated (which means it should use the much stronger Wi-Fi).
I have found a workaround by placing the phone in Airplane mode, and then turning on the Wi-Fi radio. Everything will work. Hopefully, the Fi developers can do a code fix to improve that scenario. Honestly, the outbound voice calling issue on Wi-Fi only is just a nuisance as I rarely make voice calls. I can always use my home VoIP provider with the built in VoIP dialer in the stock phone app.
As for pricing, I was/am on a TMO $30 5 GB plan (when you've got signal, I've seen up to 90+ Mbps). So Fi will cost a little more (and give me unlimited voice vs. 100 mins), but I'm hoping the Sprint/TMO combo will bridge the huge gaps in TMO data coverage in non-urban areas like I-5 from Castle Rock to just outside Portland).

Related

Can not call in during surfing online?

Hi all,
I just got a wired situation that if I use any application that consistently consumes the network (Such as market download, web browser loading page), the phone call could not reach me. I am using GSM mode of N1. Is this firmware issue or operator issue? Any of you has faced same thing? thanks for feedback~
Currently using unlocked bootloader/RA1.5.3/Enomther 1.4
If you're using GSM mode, it's using either EDGE or GPRS which doesn't support simultaneous voice/data like UMTS
no, my question is whether I can set voice has the high priority than data? so that it can disconnect the data if a call goes in...
crap... i noticed this too today! I use Pandora a lot and people keep getting sent to a lady who says I can't be reached. It doesn't even just go to voice mail (at&t, google viocemail edge only.) I figured the phone would just stop the data transfer and pick up my call :-\
Anyone else know more about this? It would seem that's true in my experiance today and yesterday.
This has been happening, at least on EDGE on T-Mobile USA, for a long time. I got my new phone and moved into a new apartment on the same day in 2006. I had nothing in my apartment, not even a bed or a mattress, or a radio, so I had my T-Mobile MDA playing internet radio all day while I waited for my mattress to be delivered. Meanwhile, the delivery guys were standing outside trying to call me. The call never came through - though it did go to voicemail - and I was stuck sleeping on the floor that night. So I'll never forget that EDGE blocks voice calls
celest said:
no, my question is whether I can set voice has the high priority than data? so that it can disconnect the data if a call goes in...
Click to expand...
Click to collapse
No you can't.
SC

UMA ?

I have seen a bunch of UMA/Tethering threads that seem to taper off into tethering which more people seem to be into.
However, I barely get any signal in my house and really need UMA or I am going to have to return my sweet new G2 which I don't really want to do. How close are we to getting a UMA hack or the real thing in the form of update.
Thank you in advance.
I agree. I am in the same position. The Wifi calling thread deteriorated into a Tethering thread and what I really need is exactly the same thing. I have to use my BB Bold 9700 with UMA once I get home to my house. I purchased the G2 with the hopes of Wifi Calling coming to it.
I am still believing that it WILL before year end, but obviously the sooner the better as I am getting sick of switching my sim card back and forth constantly.
Is there anyone in the know?
Well, I returned my G2 (within the 14 day initial purchase). Maybe I will buy it again. I just can't deal with the intermittent no service in my house. Even my ATT iPhone had 1 bar in my house which assured the phone would ring and I could text.
If UMA comes to the G2 then I will be a very happy owner of it. Till then, pitty me for my use of a 3G iphone.
hopefully when the mytouchhd..or 4g? comes out the g2 gets the uma as well.. i get some ok signal at home but i want my UMA already.. ive had it for the last couple of years with my BB's
Just to clarify here. The Wifi calling on Android will not hand off to the cell network like it does on the Blackberry phones that support it.
Found a source to confirm!
hxxp://blog.wirelessground.com/t-mobile-wi-fi-calling/
(Note: that was just the first result that came up for a google search of the topic)
For me, the not handing off isn't a problem. I rarely walk out the door with the phone against my ear. I just want to get phone calls in my house.
I have a Blackberry, and so does several of my friends. I've never seen a Blackberry hand off a UMA call to the network or vice versa. It always drops the call when it transitions between UMA and the cell network. So it sounds like it'll work just like a Blackberry.
If you have Gmail open on your computer and your phone does not have a signal it will ring on your computer. Not sure how I did it or if its auto but it will get me by til UMA/WiFi callings comes.
TheMercuryMan said:
If you have Gmail open on your computer and your phone does not have a signal it will ring on your computer. Not sure how I did it or if its auto but it will get me by til UMA/WiFi callings comes.
Click to expand...
Click to collapse
That's a feature of Google Voice. If you have setup Google Voice in your phone's voicemail settings, enabled GChat as a phone in your Google Voice settings, and set the Google Voice forwarding options for your mobile phone to ring your other phones before going to voicemail, then calls to your mobile number will ring in GChat.
swags said:
That's a feature of Google Voice. If you have setup Google Voice in your phone's voicemail settings, enabled GChat as a phone in your Google Voice settings, and set the Google Voice forwarding options for your mobile phone to ring your other phones before going to voicemail, then calls to your mobile number will ring in GChat.
Click to expand...
Click to collapse
Cool thanks I had no idea i was in the other room watching TV and my computer started ringing. Wouldnt be too good if my wife was on the computer and my GF called ( if i had one lol). Any way to get rid of the 14 txt messages, email, and a google voice notification every time i get a voicemail?

[Q] Magicjack with T-Mobile

Just curious if anyone else has T-Mobile and also a Magicjack?
Up until a few weeks ago this was working fine, and had been for 2 years. But recently we are no longer able to RECEIVE calls from a T-Mobile cell phone. When you call the magicjack number from the cell you get a message stating "all circuits are busy now, please try your call again later. Message NC26955".
I am, however, able to call the call a T-Mobile cell phone just fine. So basically, OUTGOING calls to T-Mobile cell phones work fine, but INCOMING calls do not.
I have already verified that Verizon phones work fine, as do land lines. The problem is isolated to T-Mobile cell phones.
I have also spent hours dealing with both magicjack and T-Mobile support, both of whom claim that there is no issue with their service.
I have also verified that the correct ports (5060 and 5070 UDP) are open to the magicjack. Anyway, nothing there has changed either.
Anyone have any other ideas of things to try?
at4r1 said:
Just curious if anyone else has T-Mobile and also a Magicjack?
Up until a few weeks ago this was working fine, and had been for 2 years. But recently we are no longer able to RECEIVE calls from a T-Mobile cell phone. When you call the magicjack number from the cell you get a message stating "all circuits are busy now, please try your call again later. Message NC26955".
I am, however, able to call the call a T-Mobile cell phone just fine. So basically, OUTGOING calls to T-Mobile cell phones work fine, but INCOMING calls do not.
I have already verified that Verizon phones work fine, as do land lines. The problem is isolated to T-Mobile cell phones.
I have also spent hours dealing with both magicjack and T-Mobile support, both of whom claim that there is no issue with their service.
I have also verified that the correct ports (5060 and 5070 UDP) are open to the magicjack. Anyway, nothing there has changed either.
Anyone have any other ideas of things to try?
Click to expand...
Click to collapse
Obviously this should not be happening. It does sound like a magic jack issue. If you like you can pm me the mj# and I'll give it a try from here in San Diego. Are there any other ports you can use btw? Just to cover all the bases?
Sent from my Nexus 7 (2013)
Berrydroidcafe said:
Obviously this should not be happening. It does sound like a magic jack issue. If you like you can pm me the mj# and I'll give it a try from here in San Diego. Are there any other ports you can use btw? Just to cover all the bases?
Sent from my Nexus 7 (2013)
Click to expand...
Click to collapse
I was convinced it was a magicjack issue, until my brother called me from his verizon phone. The only phones that can't call me are tmo cell phones. However, I can turn around and call a tmo phone just fine.
I spoke with tmo support again today and they are going to send me a cell signal booster. So hopefully I won't even need the magicjack anymore if I can get our cell phones to work inside the house.
As far as the ports go, those are the ones that magicjack uses for VOIP.
at4r1 said:
I was convinced it was a magicjack issue, until my brother called me from his verizon phone. The only phones that can't call me are tmo cell phones. However, I can turn around and call a tmo phone just fine.
I spoke with tmo support again today and they are going to send me a cell signal booster. So hopefully I won't even need the magicjack anymore if I can get our cell phones to work inside the house.
As far as the ports go, those are the ones that magicjack uses for VOIP.
Click to expand...
Click to collapse
Ok. My wife use to use magic jack. She's in the Philippines and we never had any problems with it. I'm with tmo, that's why I volunteered to call you if you wanted. I would suggest wifi calling, but I'm not sure if tmo still offers that!
Well, hopefully this cell signal booster works for you.
Sent from my Nexus 7 (2013)
Yeah, if WiFi calling worked on the nexus 4 that would be awesome.
Sent from my Nexus 4 using xda app-developers app
Magic Jack error NC26955
Please advise on the procedure to solve this problem. Thanks
at4r1 said:
Just curious if anyone else has T-Mobile and also a Magicjack?
Up until a few weeks ago this was working fine, and had been for 2 years. But recently we are no longer able to RECEIVE calls from a T-Mobile cell phone. When you call the magicjack number from the cell you get a message stating "all circuits are busy now, please try your call again later. Message NC26955".
I am, however, able to call the call a T-Mobile cell phone just fine. So basically, OUTGOING calls to T-Mobile cell phones work fine, but INCOMING calls do not.
I have already verified that Verizon phones work fine, as do land lines. The problem is isolated to T-Mobile cell phones.
I have also spent hours dealing with both magicjack and T-Mobile support, both of whom claim that there is no issue with their service.
I have also verified that the correct ports (5060 and 5070 UDP) are open to the magicjack. Anyway, nothing there has changed either.
Anyone have any other ideas of things to try?
Click to expand...
Click to collapse
There is no solution that i know of.
Sent from my Nexus 4 using xda app-developers app

Help:Can't get my mxpe activated on Verizon prepaid with sim starter pack.

Yesterday I bought a $50 starter pack from Verizon prepaid to get a sim card because my last phone didn't use a Sim. So I go to the store to get help activating it. They told me that I'd need to call cs because they didn't provide support for prepaid. So I called & everything went well until the tech had me to restart the phone & try o make a call. All I got was a notice to reboot my phone because there was an error. So the cs guy transferred me to tech support where I spent almost 2 hours on the phone with a lady that wasn't able to get the phone working. She kept telling me the phone wasnt in the system, even though the 1st guy added it with no problem. She then wrote up a ticket to escalate the issue to an advanced department & says they should figure something out in 48hrs. In the meantime I asked if I whould be credited these 3 days that I paid for & won't actually have service, answer: no. Smh.
Additional info my phone now shows the Verizon network & level of service in status bar. However it sometimes says no sim, emergency calls only.
If anyone has any suggestions at all as to what I can do or say to them to get this fixed it would be greatly appreciated. Thank you in advance!
Did you try to do it online ? The website will see the imei number and should let you add it.
Sent from my XT1575 using Tapatalk
I tried doing it online first & when that didn't work I called. I've still not heard anything from the uber tech ppl @ Verizon. The lady I spoke with didn't give me the ticket #, blue I'm wondering if it was actually submitted.
This may or may not help, but I had a time trying to get my XPE activated on VZW last week. I tried to activate it online, on the phone with Verizon, at a Verizon store and finally at Best Buy. The only reason the Best Buy guy helped me is that he and his roommate had recently bought one so he knew it would work.
I think in the end what it was is that the I and others were putting in the IMEI instead of the MEID. The IMEI is one digit longer and you need to use the shorter number. The guy at Best Buy said something to that effect in passing, but I did not follow up with him on it. Try using the MEID by going to About Phone->Status->IMEI Info and using the MEID for activating.
Another thing to note - if you get the MEID by typing in *#06# into the dialer keypad, it brings up the longer number, even though it says it is the MEID, it is really showing you the IMEI. Hopefully this helps someone.
I'm glad to hear you were able to get yours activated! Trying the MEID is a good suggestion, but it didn't work. That's the # requested when you try to activate online. I'm going to spend a few hours on the phone with tech support today & see if they have figured out a solution.
Maybe try calling back at a different time. I was SO reluctant to buy this phone only because I KNEW I’d end up having to call Verizon and deal with the support line. Amazingly, the first lady I talked to knew exactly what phone I was using and got it working in seconds. I'm on unlimited & she did her due diligence in trying to convert me to a different plan (unsuccessfully).
My connection and speed has been miserable at best though… My APN settings were on global, I switched it to CMDA 2 days ago, the connection has gotten faster/better. It's still unreliable though, I don't think I live in an area THAT saturated with Verizon customers... still trying to find a solution for constant/good connection/speeds. I’m not doing anything that would put me in the throttled group either… just slow-garbage connection. Not completely happy with the phone yet. *Completely stock.
Edit: By "I" I mean, "My wife's". This phone was my attempt to convert her from Apple and this situation isn't helping at all.
The trick is to activate the sim card, then put it in the MXP. If you can borrow someone's Verizon phone (i.e. They put their sim in your MXP to free their phone) then you should have no problem getting Verizon to activate a free and clear Verizon phone. Once activated just swap sims back.
I buy/sell/trade phones all the time (had my sim in 3 today). The only time I've had an issue activating on Verizon is when I messed up my sim and only had a Sprint/unlocked Nexus 6 to use at the moment. It took me hours to get a tech to activate. Finally he pulled up an old IMEI from my account and used that phone to activate my sim.
Sent from my XT1575 using Tapatalk
I had trouble activating on prepaid aswell a store was nice enough to give me a sim card and I called and it took 2 representatives to activate and an old galaxy s3 meid I had laying around for some reason.
Jodsfk421 said:
Maybe try calling back at a different time. I was SO reluctant to buy this phone only because I KNEW I’d end up having to call Verizon and deal with the support line. Amazingly, the first lady I talked to knew exactly what phone I was using and got it working in seconds. I'm on unlimited & she did her due diligence in trying to convert me to a different plan (unsuccessfully).
My connection and speed has been miserable at best though… My APN settings were on global, I switched it to CMDA 2 days ago, the connection has gotten faster/better. It's still unreliable though, I don't think I live in an area THAT saturated with Verizon customers... still trying to find a solution for constant/good connection/speeds. I’m not doing anything that would put me in the throttled group either… just slow-garbage connection. Not completely happy with the phone yet. *Completely stock.
Edit: By "I" I mean, "My wife's". This phone was my attempt to convert her from Apple and this situation isn't helping at all.
Click to expand...
Click to collapse
Verizon can't legally throttle you based on your unlimited data and/or monthly usage. They can and will, however, throttle you if you're in a congested area. Every time we go to sporting events, shows, or any type of big event where hundreds of phones are pinging the same tower my service crawls. At my home (in the country) I don't even use WiFi because my phone runs circles around my 60 MBPS Charter WiFi (which rarely/never sees 60 MBPS).
Do you live in the city, an apartment, anywhere that's congested?
Also, in case you weren't aware your bill will be going up $20 per line for every unlimited line not currently under contract. The cut off to get under contract was 11/15 so my 2 lines will cost me an extra $40 on my next billing cycle.
EDIT - Not sure of the legality of them throttling unlimited users but Verizon did try to implement that. They caught so much flak from users and the FCC, they opted to increase monthly charges and only throttle the top 1% of data users on any given tower during periods of heavy use.
Sent from my XT1575 using Tapatalk
Had the same exact problem last weekend. Tried to do it online...wouldn't work. Went into the Verizon store and they couldn't do it either. They activated the sim in another phone, set up the account, then moved the sim to my phone and then ported my phone number over. Took almost two hours to get onto a prepaid plan.
This is only a problem if it's a new account/sim card. If you are pulling a sim from a previous phone, it goes smoothly.
magentacat said:
Yesterday I bought a $50 starter pack from Verizon prepaid to get a sim card because my last phone didn't use a Sim. So I go to the store to get help activating it. They told me that I'd need to call cs because they didn't provide support for prepaid. So I called & everything went well until the tech had me to restart the phone & try o make a call. All I got was a notice to reboot my phone because there was an error. So the cs guy transferred me to tech support where I spent almost 2 hours on the phone with a lady that wasn't able to get the phone working. She kept telling me the phone wasnt in the system, even though the 1st guy added it with no problem. She then wrote up a ticket to escalate the issue to an advanced department & says they should figure something out in 48hrs. In the meantime I asked if I whould be credited these 3 days that I paid for & won't actually have service, answer: no. Smh.
Additional info my phone now shows the Verizon network & level of service in status bar. However it sometimes says no sim, emergency calls only.
If anyone has any suggestions at all as to what I can do or say to them to get this fixed it would be greatly appreciated. Thank you in advance!
Click to expand...
Click to collapse
First of all the Pure may not work for pre-paid but it definitely works for post paid. However if you have it working then OK. As for your other issue try changing Settings > under Wireless & networks choose "More" > Cellular networks > Preferred network type > choose LTE/CDMA.
I used to leave mine on Global all the time until a few weeks ago I started getting a message similar if not the same as yours. Everything still worked OK but the error message would not go away no matter what I did...until I stopped using Global. Now I have not tested it recently to see if Global would work again but from reading about the Global setting it is really for when you are "global" that is, out of the country and roaming for a signal that can be used. While here in the USA as long as you have a decent signal for LTE/CDMA then no need for the phone to even try to connect. It should just do so automatically. Give it a try and report back.

Project Fi After 6.0.1 update cannot make calls on Tmobile but texing and Data work

I have been entering the sprint code every couple hrs to get my calls to work. Project Fi support has no idea why or what is going on. The had me run a bug report. Hopefully that will get this resolved. Any one else on Project Fi having this issue?
Jayson
Still waiting to hear back from Project Fi team. I just spoke with the Nexus support team and was told there is no going back to 6.0 from 6.0.1. The tech I spoke with said that they have logged 7 calls with the same issue me. Mine now makes it 8.
Even though I am a bit frustrated with this issue Google support folks are 1000 times more knowledgeable and easier to work with than Verizon. This company gets how to treat and deal with customers.
Still not working yet. Google is going to give me credit for the inconvenience but I am beginning to lose faith in them getting this resolved. Switches back to T-Mobile and I keep missing calls. Uhhhhg. I really want to stay with Project Fi but I may be forced to look elsewhere for cellular service.
Have you tried *#*#34963#*#* ?
I had a similiar issue to you.
Where I live and where I work I get a stronger signal from Sprint than T-mobile.
After I updated my phone to 6.0.1 I had problems connecting to Sprint's network.
I used the "FI XME" dialer code and that seemed to fix my issue:
*#*#34963#*#*
I found a post in the Nexus 6 forums with the Project Fi dialer codes:
http://forum.xda-developers.com/nexus-6/general/project-fi-fi-dialer-codes-to-force-t3132393
Another reference for the Project Fi dialer codes:
https://productforums.google.com/forum/#!topic/project-fi/IkOy8ZGNyPk
Hope this helps.
I'm not on FI, got the sim card just haven't switched yet lol. Ummmmmm see my thread my phone is getting horrid LTE speeds, I put in a ticket. And I'm on T-Mobile this is crazy
Sent from my Nexus 6P using Tapatalk
Tried all the codes. Hopefully Google Tech support will have an answer soon.
jaysong said:
Tried all the codes. Hopefully Google Tech support will have an answer soon.
Click to expand...
Click to collapse
Does T-mobile service work where you are, did you have it before?
Yes. T mobile is strongest signal where I am . Worked great until the update.
Look up it may be related to this: http://forum.xda-developers.com/nexus-6p/help/lte-issues-6-0-1-radio-canadian-carriers-t3267270
Here's the google issue: https://code.google.com/p/android/i...tars Reporter Opened&groupby=&sort=&id=197102
jaysong said:
Yes. T mobile is strongest signal where I am . Worked great until the update.
Click to expand...
Click to collapse
Ah yes then that's a problem, the Google update to 6.0.1 has caused all kinds of radio problems so let's hope they fix it quickly.
My issue seems a different. The Data and texting works fine on WiFI only, Sprint and T-Mobile. The issue is calling in and out on T-Mobile. Instant failure.
I'm having the same problem but I think it only happens when the phone connects to band 12 LTE on T-mobile. It seems that VoLTE isn't working properly. Can you check what T-mobile band you are on using this app:
https://play.google.com/store/apps/details?id=com.blueline.signalchecklite
Says Provider: T-Mobile B4
I'm having the issue where my data speeds suck. Since update
Sent from my Nexus 6P using Tapatalk
Possible fix
Hey jaysong try dialing *#*#info#*#* enter phone information the upper right corner tap the 3 dots select the band and then select USA band. Once i did that my t-mobile calls starting working. Please let me know if this works for you.
toves75 said:
Hey jaysong try dialing *#*#info#*#* enter phone information the upper right corner tap the 3 dots select the band and then select USA band. Once i did that my t-mobile calls starting working. Please let me know if this works for you.
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Be careful! I did this on my last 6P and it completely messed up my radio and prevented me from making calls on Sprint (no it wasn't because of the SIM card as I tried 3 of them) . I had to RMA my device. My advice is not to mess with that menu. I have done it on other devices without issue but it seems as though once selected it cannot be undone.
I just found out yesterday that the engineers have not even looked at my bug reports yet. They were sent to them yesterday from what I was told. They also had me order a new sim card as well to rule that out. The support or lack there of up to yesterday has be ridiculously unacceptable. I get the feeling that they are just trying to pacify me and not doing anything in hopes that a new release will come out an magically fix this issue. Very frustrating.
Problem Fixed. After dealing with this for several days I asked a supervisor how long was acceptable to leave a customer with an open issue affecting cellular service and to be missing calls. He provided me a RMA and a new phone was sent. All seems to be work with the New replacement phone they sent.
bigdave79 said:
Be careful! I did this on my last 6P and it completely messed up my radio and prevented me from making calls on Sprint (no it wasn't because of the SIM card as I tried 3 of them) . I had to RMA my device. My advice is not to mess with that menu. I have done it on other devices without issue but it seems as though once selected it cannot be undone.
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Yes be very careful in that menu. I was just looking at the menu and my finger some how hit a different band. Took me about 4 hours to figure out how to fix it. There are some tuts here on that issue that will help. Also there's a way to get the international bands to show up

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