Database Users

Reporting a major bug

If you use the camera and then lock your phone without closing the camera app some very strange things can happen to your phone. I did this for the first time a week ago and my internal SD card got completely wiped to the point that the phone could not recognize it and I had to do a format of the card.
Then I did it again yesterday just by accident and it reset my apps. What I mean is my browser acted like it was a new install and had reset to the factory settings. My market place app did the same thing and now my Samsung Social Hub keeps crashing when I try to run it which sucks because it is tied into my email and messaging and those apps don't work anymore.

Doesn't happen with mine. replace your phone.

Also this is on a stock i9000 it has not been rooted.

It's a troll...

rapip said:
It's a troll...
Click to expand...
Click to collapse
I'm getting really bored of reading comments such as yours. Just because people are experiencing problems with their phones and are reporting them here, does not mean they are trolls. You have presented no f*cking proof this person is trolling.
To the OP, that's (obviously) not normal behaviour. You could try either restoring factory settings if you can access the boot menu (search here for "samsung vol home up" if you need instructions), or seeking out a replacement from where ever you purchased the phone...

Jeeze, settle down you two.
@OP Have you updated your firmware? Beeing rooted/non-rooted doesn't fix nor does it create bugs, rather, it's the firmware. You can update your firmware through Kies or download it from this site and flash with ODIN. You may as well root your device whilst your at it.

New Nexus 6P User, problems out of the gate

So like the title says, I'm a new Nexus 6P user, and I had problems out of the gate.
I bought the device 2nd hand from a guy off craigslist, after my S6 edge started over heating after I had the screen replaced (don't buy Samsung "edge" phones, I know your careful, but on the off chance you drop it, your in a world of trouble).
I tested the phone, before I bought it, it appeared pretty much brand new, everything worked. When I got home, and hard reset it again for good measure all hell broke lose.
After a hard reset the phone wanted to update to build 19 something. After the update and a reboot, the phone app kept crashing before I could finish the setup process. The only thing I could do is factory reset it again. This appeared to clear up that problem. I did the near by device thing, and restored it from what Google could find out about my S6 edge. I wish it was more of a restore like what you can do in the iOS world, but it's better then what we had before so it's cool. I noticed that Chrome would crash everytime you tried to use it only in less I uninstalled the update. After I got the phone to the point where I wanted it, I thought I was free in the clear. When I started trying to use music apps, they all crash. Apple Music, Spotify, Soundcloud. Then I noticed YouTube also crashed the same way. When I tried to make a phone call, the phone app would crash too... So the phone was useless. I downloaded the SDK and the most current build which I think was 20 something. I followed a guide on here and formatted the phone reinstalling everything around build 20. The only thing this fixed was the phone issue.
I could now make phone calls without it crashing, but I was in the same boat with some applications working, and the same ones that didn't work not working. I flashed this phone 5, or 6 times, with the last time me formatting the userdata. I read that it wasn't a good idea because it could lock me to only 32GB ( I had a 64GB version), but after I did the flashing along with the usedata format, I still had 64GB of useable space, however I still had the same issue with the same types of applications crashing. I tried older builds, same issue (also the older builds all had the problem with the phone app crashing to the point that the phone wasn't usable).
I ended up sending the phone to the manufacturer, which appears to be in the same metroplex I live in. Hopefully they can find a hardware problem under warenty and fix it. I'm making this post to see if anyone else ran into similar issues, and if anyone knows if this is a hardware build issue, that was hopefully resolved.
I'm sorry to be so long winded...

Is the phone rooted and running a custom ROM?

Pappy35 said:
Is the phone rooted and running a custom ROM?
Click to expand...
Click to collapse
Everything appeared to be stock, I don't know if it was rooted before, but when I was finished with it it was stock, I even locked the boot loader again (it was locked before I started flashing it)

vmiyoshi said:
Everything appeared to be stock, I don't know if it was rooted before, but when I was finished with it it was stock, I even locked the boot loader again (it was locked before I started flashing it)
Click to expand...
Click to collapse
How much did you pay for it?
Sent from my LG-H830 using Tapatalk

RidinNerdy said:
How much did you pay for it?
Sent from my LG-H830 using Tapatalk
Click to expand...
Click to collapse
I paid 4 for it...

Google Play Music Forwarding/Scrubbing Problem

Hey everyone,
I've been using Google Play Music for a while now (since my OnePlus 3) and I could never get it to forward/scrub in a song. Whether the song is downloaded or streaming I cannot pick a specific place in the song to play, always reverts back to the beginning. Did some researching and it seems this is happening to a lot of people using OnePlus Oxygen OS. I thought maybe the 5 wouldn't have this issue but its still persisting. Anyone else running into this and if so, did you find a fix? Thanks in advance.

I've never liked the G Music app for locally downloaded music, but yeah it's not the greatest written app. I can scrub a song but not well or smoothly. On my OP3 I never had major issues but on prior phones I always found it shoppy for scrubbing. Just my two cents, YMMV.

This was one of the issues I had on my OP5.
It's not there anymore though...becuase I returned my OP5.

I have it too, is annoying. I'm using Apple Music right now (just because is a family suscribtion and they pay the same with or without me lol) but i would like to use Play Music just because YouTube Red ):

I've requested a callback from Google regarding this. Hope they can provide a resolution.

I had same issue. On OxygenOS 4.5.5 seems to be fixed and I can skip forward with playback.

wisodev said:
I had same issue. On OxygenOS 4.5.5 seems to be fixed and I can skip forward with playback.
Click to expand...
Click to collapse
Someone mentioned clearing data, tried it to no result. Hoping support has a way to fix this. Also, does anyone know how to upgrade individual subscription to a family plan?

Yeah I tried clearing data and uninstalling the latest update but still no luck

wisodev said:
I had same issue. On OxygenOS 4.5.5 seems to be fixed and I can skip forward with playback.
Click to expand...
Click to collapse
are you an all access user? because from what i read this bug appears not in songs stored in the device from other sources but in songs downloaded or streamed via google play music all access..

Maria_gr said:
are you an all access user? because from what i read this bug appears not in songs stored in the device from other sources but in songs downloaded or streamed via google play music all access..
Click to expand...
Click to collapse
Oh yes seems like that is not fixed for this cases.
Wysłane z mojego ONEPLUS A5000 przy użyciu Tapatalka

This issues comes and goes for me. It seems to be linked to whether I have a network connection or not. Be it cellular or WiFi. If I have no network it just restarts the song each time, doesn't matter if it's on the device or cached.
And to answer a earlier question you can upgrade Via settings in Google Play Click the Burger in the top left and you should see an option to Upgrade to family plan in the list under the download only switch.

I've tried everything with this. I have the subscription, and it has all of my personal music uploaded to it (which has since been corrupted on my hard drive), so I'm locked in to the service now, plus it's a great streaming option w/ the family plan. It works fine on all my other devices. I've tried clearing the cache, all 5 versions of OOS 4.5, clean wiping, custom ROMs, disabling the cache completely. Nothing makes a difference. Talked to customer support (1+) and they said it's an issue with Google. Currently, Google is looking into the issue. Will update.
Update:
Currently working with Google, here's a video of the behavior in case anyone is interested: https://goo.gl/photos/Cw6ffB4y2eSAH4rv7
I know, it's unlocked, rooted, and themed. I promise I tried this after factory resets and clean installs of all of the OOS releases so far: 4.5.0, 4.5.1, 4.5.2, 4.5.3, 4.5.4, 4.5.5.

I have the same issue of not being able to pick a certain portion in the middle of a track to skip to. I also get fired to the beginning of the track. It also happens on podcasts in the app.
The other issue is when I use Chromecast with the app...my display lights up every couple minutes as if I got a notification even though I didn't. The temporary fix I found for that was to disable Google play music from showing notifications on the lockscreen

cheesechocolate said:
This was one of the issues I had on my OP5.
It's not there anymore though...becuase I returned my OP5.
Click to expand...
Click to collapse
This was one of the reasons I returned mine as well.

flexte said:
This was one of the reasons I returned mine as well.
Click to expand...
Click to collapse
It wasn't the primary reason I returned mine though, even though I have Google Music subscription and use it a lot. I think I'll wait for the next Oneplus device.

cheesechocolate said:
This was one of the issues I had on my OP5.
It's not there anymore though...becuase I returned my OP5.
Click to expand...
Click to collapse
cheesechocolate said:
It wasn't the primary reason I returned mine though, even though I have Google Music subscription and use it a lot. I think I'll wait for the next Oneplus device.
Click to expand...
Click to collapse
It was the main reason I returned mine. The fact that it was a problem on the oneplus 3 and they supposedly fixed it then released the oneplus 5 with the same bug tells me something about this company. And they specifically told me to "never settle"

I had this exact problem but was happy enough to ignore it. It disappeared yesterday so I suspect the last update fixed it (which was also yesterday).

Archer said:
I had this exact problem but was happy enough to ignore it. It disappeared yesterday so I suspect the last update fixed it (which was also yesterday).
Click to expand...
Click to collapse
It works if the song is downloaded to the phone (I think). I updated yesterday as well and still have the issue.
Google engineers are currently looking into it; here's their statement:
"Thank you for sending the feedback.
I've passed your information along to our engineers and we will update you as soon as we have determined the next steps or have more details.
I may be in touch to request more information about this issue. I really appreciate your continued patience and cooperation as we work to resolve this situation.
If you have any other questions in the meantime, you can reply directly to this email."

drizzzzzz said:
It works if the song is downloaded to the phone (I think). I updated yesterday as well and still have the issue.
Google engineers are currently looking into it; here's their statement:
"Thank you for sending the feedback.
I've passed your information along to our engineers and we will update you as soon as we have determined the next steps or have more details.
I may be in touch to request more information about this issue. I really appreciate your continued patience and cooperation as we work to resolve this situation.
If you have any other questions in the meantime, you can reply directly to this email."
Click to expand...
Click to collapse
You're absolutely right. Good to know it's being looked at and is just the player.

Has anyone upgraded to 4.5.10? There's mention of a GPlay Music scroll fix, not sure if it's related to this as 4.5.10 hasn't rolled out to my region yet.
Source:
https://forum.xda-developers.com/oneplus-5/how-to/official-oxygenos-4-5-2-7-1-1-ota-t3627003
https://www.xda-developers.com/oneplus-5-oxygenos-v4-5-10-camera/

Essential ph1 twice random reboot

Just got this today and it's great besides being a bit smaller than my g6 and because of front camera design only being technically 5.5in screen for most apps especially games.
However since I have had it, it has randomly rebooted itself twice for no real apparent reason. Is this a known issue or something anyone else has experienced? I want to try to get a bit more information on it before contacting the eBay seller. It is a refurbished.

I have never experienced a random reboot. You might want to try factory resetting your phone and then setting it up with the fresh start option instead of restoring from a Google cloud backup. Was your phone on Nougat or Oreo when you received it? Were there any major software updates?

It was fully updated to 8.1.0 when I received it. April 5th security patch. It was factory reset and I started fresh. No backup other than logging into my Google account for contacts, passwords and logins and such. I never do backups and restores always start fresh other than Google account.

Nickvanexel said:
It was fully updated to 8.1.0 when I received it. April 5th security patch. It was factory reset and I started fresh. No backup other than logging into my Google account for contacts, passwords and logins and such. I never do backups and restores always start fresh other than Google account.
Click to expand...
Click to collapse
Must be rogue app, had mine 3 months and never had a glitch or reboot.
Sent from my PH-1 using Tapatalk

If you are still having the random reboots you might want to boot your phone into safe mode to verify that a third party app isn't causing the problem. Since your phone was refurbished it's also possible that it was damaged by the previous owner or returned for the same issue you are experiencing. I did read that some early PH-1 buyers had to return their phones because of hardware issues like overheating.

Just did it again while using chrome. Just froze up for a few seconds and restarted. Doesn't seem to be overheating and the first time it happened before I installed anything I think. Guess I'll try a reset and go from there.

Factory reset twice now. No 3rd party apps installed. Updated all apps on Google play. The default phone apps.
Now the phone is freezing and rebooting itself constantly. Out of control. I am in safe mode right now and hasn't frozen yet. I don't know what the hell is going on.
Would love to be able to fix this issue myself without having to do return shipping. I have contacted the seller already though.

If it doesn't freeze or reboot at all in safe mode that usually means an app that you downloaded is causing the problem. The normal thing to try would be to factory reset the phone, download one app and see if there are problems. If the phone seems to be fine download a second app and use the phone long enough to see if the phone is stable. If it seems fine download a third app and do the same.
That's obviously very time consuming and if you were running a phone with heavily modded code like OnePlus with Oxygen it would probably be worth the investment of time. But this phone runs stock Android. Unless you are installing something unusual that might cause stability issues what you are describing sounds like a hardware problem. You might have bad memory for example and not enough is going on when the phone is in safe mode to trigger the unstable behavior.
I think returning or exchanging the phone you bought is definitely your best course of action. I really like this phone but it sounds like yours is defective or damaged.
The only other thing that comes to mind is that sometimes if you own more than one phone the Play Store will show apps that aren't compatible with the phone you are actually using. Dialers, messaging apps, camera apps and music players made for a specific phone brand aren't usually compatible with other brands because they need modded framework to function properly. Some apps that definitely are not compatible with this phone do show up in my Play Store Library available for download. Is it possible you are downloading an incompatible app?

I factory reset and haven't installed a single app. Just updated everything that was stock with the phone after reset. I was thinking faulty ram too, seems like it is.

Yeah I guess it's toast. Last night while watching YouTube it froze. Screen scrambled with artifacts and the phone made a loud continuous howling sound like an emergency alert. I honestly thought it was an emergency alert until I saw the artifacting.
Unless someone here can possibly give me an idea of any other reason it could be displaying this behavior I guess I have no choice but to return it?

Nickvanexel said:
Yeah I guess it's toast. Last night while watching YouTube it froze. Screen scrambled with artifacts and the phone made a loud continuous howling sound like an emergency alert. I honestly thought it was an emergency alert until I saw the artifacting.
Unless someone here can possibly give me an idea of any other reason it could be displaying this behavior I guess I have no choice but to return it?
Click to expand...
Click to collapse
Grab a BTS zip from the back to stock thread... And flash that...
I'll bet however it was updated had some yuck in it...

Nickvanexel said:
Yeah I guess it's toast. Last night while watching YouTube it froze. Screen scrambled with artifacts and the phone made a loud continuous howling sound like an emergency alert. I honestly thought it was an emergency alert until I saw the artifacting.
Unless someone here can possibly give me an idea of any other reason it could be displaying this behavior I guess I have no choice but to return it?
Click to expand...
Click to collapse
Someone in the Essential stock ROM dump thread just described the exact same behavior that you are experiencing. He hopes reflashing stock will fix it but since it's identical to what's happening with your phone I think he's going to end up disappointed. You might want to check out his post and see if he has any luck. It was the latest post in the thread so it should be easy to find.
https://forum.xda-developers.com/essential-phone/development/stock-7-1-1-nmj20d-t3701681/page41

Yeah that was me. Trying to get information on the procedure to manually reflash this phone with stock firmware. I shouldn't need to unlock bootloader to do it? Just trying to flash stock over stock to hopefully correct any os corruption. Also mine is apparently a unlocked Sprint variant even though it was advertised as being a normal unlocked variant. Not sure if the firmware from that thread will work for me.

Nickvanexel said:
Yeah that was me. Trying to get information on the procedure to manually reflash this phone with stock firmware. I shouldn't need to unlock bootloader to do it? Just trying to flash stock over stock to hopefully correct any os corruption. Also mine is apparently a unlocked Sprint variant even though it was advertised as being a normal unlocked variant. Not sure if the firmware from that thread will work for me.
Click to expand...
Click to collapse
Sorry I didn't notice that. I haven't done any flashing on this phone but I know I read that people with the Sprint phones were flashing the regular stock image to get rid of the Sprint apps and get updates from Essential rather than Sprint. But if you don't want to unlock your bootloader you can download official factory images from the Essential website and sideload using a computer. Flashing instructions are on the download site.
https://www.essential.com/developer/current-builds

Alright I reflashed the latest firmware from essential page via adb sideload. I highly dout it worked but I'll see.
What would I need to do from here to do a complete fresh reflash completely overrighting any trace of the old os? I still want to keep it stock but doesn't matter if I need to unlock the bootloader. Just want a complete wipe of the old os and fresh reflash to be sure any traces of corruption are removed to be sure if it's a hardware issue.

That's easy on single partition phones but much more difficult on phones with an A & B partition like the PH-1. You definitely need to unlock the bootloader. On my Pixel XL you needed to flash the factory image separately to partitions A & B to ensure there was nothing left from before but the procedure might be different on this phone. I went through the flashing instructions when I got this phone and think if you flash the full restore stock image it supposedly returns both partitions to stock automatically but that definitely didn't happen on the Pixel. Considering that this phone is supposed to be easy to hard brick (which was virtually impossible on the Pixel) I wouldn't chance it unless you can't return or exchange the phone from the seller.

Well side loading the ota from essential website didn't work. I'd say it's already hard bricked. Still crashing after a while of using it. Last night I loaded as many apps at one time as I could. Got maybe 10 opened at once before it crashed. Seems like faulty ram to me.

Wife just had it happen on her new White one twice today while playing Pokemon GO.
She says she also had her podcast app and hangouts open but minimized and not being actively used in the background.
She's on a fresh install of Oreo 8.1 with the Gcam mod by MGC_5.1.018_Urikill_vXXII.apk using the settings suggested by aer0zer0
Anyhow I hope its just a completely random fluke and not a serious issue as I have a new black one from Amazon in the mail and would really hate to have to return these otherwise wonderful devices.

Mine ain't no fluke. After it crashes if I immediately reboot it instantly crashes again. I have to let it sit a while turned off and reboot again to any significant time before crashing. Longest time it's ran before crashing since having it it's maybe an hour. Didn't notice it much at first because I didn't use it more than a few minutes at a time. So it was in sleep mode constantly crashing and rebooting. Now that I have been watching it more it just constantly keeps rebooting even while sitting idle. I'll glance over at my phone and low and behold it's rebooting again.

Nickvanexel said:
Mine ain't no fluke. After it crashes if I immediately reboot it instantly crashes again. I have to let it sit a while turned off and reboot again to any significant time before crashing. Longest time it's ran before crashing since having it it's maybe an hour. Didn't notice it much at first because I didn't use it more than a few minutes at a time. So it was in sleep mode constantly crashing and rebooting. Now that I have been watching it more it just constantly keeps rebooting even while sitting idle. I'll glance over at my phone and low and behold it's rebooting again.
Click to expand...
Click to collapse
Ouch okay that most certainly sounds like a bad hardware issue as you suspected earlier.
Thankfully in her case the reboots were well apart from one another and the phone was fine after the reboot. Even let her play PKGO.
I mostly came in to comment to hopefully help by voicing that it had happened and the circumstances in which it did for her with the idea it might pinpoint some flaw in the overall system if there was one.

Help me solve my Idle battery drain - and better battery stats report posted

Hello,
Been struggling a lot with my battery drain since I bought my 6t.
I am unrooted and now with 9.0.7, I already uninstalled a lot of apps to try and locate the root cause for my battery drain. I never had social apps which I know can misbehave a lot.
I have location, nfc, etc always turned off, battery optimisation settings always on.
I installed better battery settings and what you see is during my sleep, and the phone drained a lot once more.
Another issue I am having is that each time the phone reboots the find my device is activated even after I set it to not do anything.
I need help though, I quite do not understand what I should do now.
What is my problem? What can I do to achieve the crazy screen on time some of you have? More, I would be happy to just solve the screen off battery drain. One day I had over 40% drain without using the phone more than 5 minutes.
Can someone please help me out?

Simple Fix
cesar.maranhao said:
Hello,
Been struggling a lot with my battery drain since I bought my 6t.
I am unrooted and now with 9.0.7, I already uninstalled a lot of apps to try and locate the root cause for my battery drain. I never had social apps which I know can misbehave a lot.
I have location, nfc, etc always turned off, battery optimisation settings always on.
I installed better battery settings and what you see is during my sleep, and the phone drained a lot once more.
Another issue I am having is that each time the phone reboots the find my device is activated even after I set it to not do anything.
I need help though, I quite do not understand what I should do now.
What is my problem? What can I do to achieve the crazy screen on time some of you have? More, I would be happy to just solve the screen off battery drain. One day I had over 40% drain without using the phone more than 5 minutes.
Can someone please help me out?
Click to expand...
Click to collapse
The problem is that you messed up your stock Rom in the process of unrooting. My best advice is to root your phone again and back up everything with Titanium Backup. After that, use MSM download to return to stock ( The same software state you had it in when you first bought it). I can assure you that the hardware is fine, but misbehaving software will only cause more harm to your phone. No one will provide you with a simple fix like a flashable zip and dont panic because its not that big of a deal. I bricked my 6t right after misreading instructions, but it recovered and its heavily modded. Go back to stock and start over
---------- Post added at 04:47 AM ---------- Previous post was at 04:41 AM ----------
cesar.maranhao said:
Hello,
Been struggling a lot with my battery drain since I bought my 6t.
I am unrooted and now with 9.0.7, I already uninstalled a lot of apps to try and locate the root cause for my battery drain. I never had social apps which I know can misbehave a lot.
I have location, nfc, etc always turned off, battery optimisation settings always on.
I installed better battery settings and what you see is during my sleep, and the phone drained a lot once more.
Another issue I am having is that each time the phone reboots the find my device is activated even after I set it to not do anything.
I need help though, I quite do not understand what I should do now.
What is my problem? What can I do to achieve the crazy screen on time some of you have? More, I would be happy to just solve the screen off battery drain. One day I had over 40% drain without using the phone more than 5 minutes.
Can someone please help me out?
Click to expand...
Click to collapse
I came up with that answer without checking those screenshots, but now its obvious. By unrooted, do you mean you had root and then unrooted or havent attempted anything? The other thing is obvious, your battery is draining because of google play services. I had the same problem, but i removed my gapps because i use better app alternatives that dont require google play services. The other thing is i use services though my browser than having a separate app for everything. I find it safer and i use Brave browser.

Hentai_expert said:
The problem is that you messed up your stock Rom in the process of unrooting. My best advice is to root your phone again and back up everything with Titanium Backup. After that, use MSM download to return to stock ( The same software state you had it in when you first bought it). I can assure you that the hardware is fine, but misbehaving software will only cause more harm to your phone. No one will provide you with a simple fix like a flashable zip and dont panic because its not that big of a deal. I bricked my 6t right after misreading instructions, but it recovered and its heavily modded. Go back to stock and start over
---------- Post added at 04:47 AM ---------- Previous post was at 04:41 AM ----------
I came up with that answer without checking those screenshots, but now its obvious. By unrooted, do you mean you had root and then unrooted or havent attempted anything? The other thing is obvious, your battery is draining because of google play services. I had the same problem, but i removed my gapps because i use better app alternatives that dont require google play services. The other thing is i use services though my browser than having a separate app for everything. I find it safer and i use Brave browser.
Click to expand...
Click to collapse
You probably got it right, I already had twrp installed but since it was not working I went back to stock. How did you figure that out?
I might need some help to do as you said since I do not want to brick the phone. What if i do a factory reset? Will it cure the problem?

Curation
cesar.maranhao said:
You probably got it right, I already had twrp installed but since it was not working I went back to stock. How did you figure that out?
I might need some help to do as you said since I do not want to brick the phone. What if i do a factory reset? Will it cure the problem?
Click to expand...
Click to collapse
A factory reset wont really fix the issue, but you could always give it a try if you backup your precious files first. The problem that i am currently facing on my device is that i cant port Google Camera. I realized that it doesnt work without google play services, but i am not going to start over from stock just to get one app (Doing so fixes everything, but there is a workaround). I am planning on Deodexing my stock ROM and installing MicroG. Its really difficult to find easy instructions , but i gotta challenge myself. Anyways, in your case you just need to give the MSM Download Tool a try, its normally used to unbrick devices and return them to stock. You can always use it in case you mess up your software to the point where flashable zips only cause more issues.
# 1 Backup
# 2 Factory Reset or MSM Downloadtool ( Your Choice!) The tool is on the Op6t Forum somewhere.

Hentai_expert said:
A factory reset wont really fix the issue, but you could always give it a try if you backup your precious files first. The problem that i am currently facing on my device is that i cant port Google Camera. I realized that it doesnt work without google play services, but i am not going to start over from stock just to get one app (Doing so fixes everything, but there is a workaround). I am planning on Deodexing my stock ROM and installing MicroG. Its really difficult to find easy instructions , but i gotta challenge myself. Anyways, in your case you just need to give the MSM Download Tool a try, its normally used to unbrick devices and return them to stock. You can always use it in case you mess up your software to the point where flashable zips only cause more issues.
# 1 Backup
# 2 Factory Reset or MSM Downloadtool ( Your Choice!) The tool is on the Op6t Forum somewhere.
Click to expand...
Click to collapse
Accessed stock recovery, made a factory reset from there by erasing everything. In about 11 hours the phone used almost 20% battery and no screen on time! Just standing there the whole time. I think I really need to do something, will try that tool you pointed.
No chance of bricking right?
Regards

tried it, it gives me a sahara communication failed. not sure what should I do now.
EDIT: I remember better now. when I got the phone it was on 9.0.4, I updated to 9.0.5. Then I side loaded the temporary and somewhat "compatible" TWRP which I used to flash Magisk. not sure why but root checker said I was not rooted and since an official TWRPO seemed to be far I decided to lock the bootloader (this gave me the official recovery back).
Do you think this is what is causing me the battery drain? everything is working properly to the exception of battery drain.
ANOTHER EDIT: decided to contact oneplus directly and explained the situation (even mentioned I had twrp and that I flashed magisk. they asked me to send the phone so they will see if this is hardware problem or software. not sure if they are going to charge me or not but I think it is unfair to charge (lets wait and see).

Can anyone help me figure out how to solve this problem assuming this is a software issue? I would pretty much like to avoid shipping the phone, never had good experiences with these rma assistance in the past.

Hi Cesar,
Hentai already suggested you how your problem could be solved
Cheers

Hentai_expert said:
A factory reset wont really fix the issue, but you could always give it a try if you backup your precious files first. The problem that i am currently facing on my device is that i cant port Google Camera. I realized that it doesnt work without google play services, but i am not going to start over from stock just to get one app (Doing so fixes everything, but there is a workaround). I am planning on Deodexing my stock ROM and installing MicroG. Its really difficult to find easy instructions , but i gotta challenge myself. Anyways, in your case you just need to give the MSM Download Tool a try, its normally used to unbrick devices and return them to stock. You can always use it in case you mess up your software to the point where flashable zips only cause more issues.
# 1 Backup
# 2 Factory Reset or MSM Downloadtool ( Your Choice!) The tool is on the Op6t Forum somewhere.
Click to expand...
Click to collapse
komodo_1 said:
Hi Cesar,
Hentai already suggested you how your problem could be solved
Cheers
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I know but for some reason I cannot have access, it gives me the Sahara error. What should I do?

cesar.maranhao said:
I know but for some reason I cannot have access, it gives me the Sahara error. What should I do?
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The mistake you are committing is this: having installed BBS, you should have taken an idle dump (as described in the OP of the BBS thread) and posted it in the BBS thread asking for help. Screenshots won't help.
Google Play Services by itself rarely drains battery on Oreo and especially Pie. All the apps go through Play Services for their requirements and if there is a misbehaving app, instead of finding it, people blame Play Services (I am not a fanboy of Google).
EDIT: Having said that, I just checked your screenshots. BBS is not functioning properly and the readings are skewed. Which version are you running? From your battery history screenshots, I see that you seem to have about 2% per hour drain. At best it can be brought down to 0.5%. Uninstall BBS, reboot and reinstall it. Let us see whether this time it runs properly.

# 2 Factory Reset or MSM Downloadtool ( Your Choice!) The tool is on the Op6t Forum somewhere.
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6T MsmDownloadTool V4.0 (OOS 9.0.5)

well, was able to get rid of the sahara problem and it worked. lets see if battery life improves or not.

Yes, I am pleased now.

cesar.maranhao said:
well, was able to get rid of the sahara problem and it worked. lets see if battery life improves or not.
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What is sahara problem?

It is related with a communication problem between pc and qualcomm

This phone is very good.

cesar.maranhao said:
This phone is very good.
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Nicee!! What firmware version?
I noticed that every time i disconnect the cable when phone is fully charged after few minutes the percentage drops to 98 and few minutes late to 95 and then is more more longer time to drop to 94 and become Solid the discharge.. Someone know what i can do for fix this issue

I am still in 9.0.7.
I think that drain right after disconnection from the charger also happened to me but not sure how it is now after my "cleaning" ! Before when it was draining a lot I had it for sure but the phone was always sucking battery.