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[Q] Screen stays off when making or taking calls, anyone else? - SOLVED

Anyone else have this problem?
I go into dialler, choose number, then choose "call xxxxxxxxx" and then screen goes off whilst the call is being made.
No matter whether phone is flat on the desk or utpo my ear, makes no difference and it wont come back on!!!
Same when receiving calls. I swipe to accept, the screen goes off.
In both instances, the only time the screen comes back is when the other end hang up, then I have to press the power on to get back to the lockscreen.
Very bothersome, any ideas?

Anyone?
Wondering if an app is causing me bother?
As I'm also seeing the phone display the lock screen from time to time for no reason without me touching the power button.
Sent from my Nexus 4 using xda app-developers app

Do you have a screen protector on you nexus? I had to take mine off because i caused the exact problem your having. As soon as I took it off the problem went away. So if anyone gets a screen protector make sure it has a cut out for the prox sensor.

Haven't had this problem.

It's a more or less common problem since phones turn themselves off during calls when held to the ear.
Sometimes the proximity sensor is just wrong calibrated or something like a screen protector prevents it from functioning correctly.
You can recalibrate the sensor with certain apps. If I'm not completely mistaken, there are some in the market.

Mine did it too, I was on a call, the conversation was done, and I wanted to end the call , but the phone stayed black...
as if the proximity sensor was not working.
I had to press the power button to get back to the dialer.
Actually happened to me the first time today like 2 hours ago.

My mate had this problem. Turned out it was just the screen protector fooling the proximity sensor. Job done

CURED.
Crap screen protector.......... took it off, job done!! :laugh::laugh::laugh:
Thanks everyone.

zarch1972 said:
CURED.
Crap screen protector.......... took it off, job done!! :laugh::laugh::laugh:
Thanks everyone.
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Crap. Are the good screen protectors leaving holes open for the sensors? My $3 eBay one did not and I'm having issues as well.

zarch1972 said:
CURED.
Crap screen protector.......... took it off, job done!! :laugh::laugh::laugh:
Thanks everyone.
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What brand of screen protector were you using? I ordered xo. Hope it works fine.

My SGP screen protector only had a cut out for the camera and covered the prox sensor. I had to remove it.
I'm sure once SGP figures it out they will make cut outs for their nexus 4 screen protectors.
Sent from my Nexus 4 using Tapatalk 2

_Opiate_ said:
My SGP screen protector only had a cut out for the camera and covered the prox sensor. I had to remove it.
I'm sure once SGP figures it out they will make cut outs for their nexus 4 screen protectors.
Sent from my Nexus 4 using Tapatalk 2
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what's the best way to 'fix' these. hole punch?

dwd3885 said:
what's the best way to 'fix' these. hole punch?
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Click to collapse
X acto knife. Carefully.

Yeah i had the same issue with my SGP. I just out the slot with a scalpel (hey i have them available to me and its better than an exacto knife).
Anyways, i contacted their support to report the issue (not because i wanted my money back or anything). I asked them to let me know when they retooled the protector and then maybe they could send me a replacement. Instead they are sending me another package for free. I swear no one reads/pays attention to things. i don't want more protectors that are not professionally cut, but whatever.

My SGP also has this problem. I sent a email and will see what they say.

I've got the same problem with my cheap eBay protector too. But I also have one on order from Skinomi, and I just emailed them to ask if they have the cut out or not...good news:
"Yes! We have finalized the Skinomi film designs for the LG Nexus 4 and it does indeed include a cutout for the proximity sensor."
Sent from my Nexus 4 using xda premium

Same problem with BestSkinsEver
Yup, i was panicking that this was going to be a hardware issue but if i peel back the corner of my skin from BestSkinsEver, the issue goes away.
I've emailed them to see what they have to say about it.

Tiredad said:
Yup, i was panicking that this was going to be a hardware issue but if i peel back the corner of my skin from BestSkinsEver, the issue goes away.
I've emailed them to see what they have to say about it.
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I was just about to worry until I read your post. I've now contacted BestSkinsEver as well. Taking off the screen protector fixed the issue.

I am having issue, no SCP . Just putted into my brand new Bumper case and the earpiece and proximity not working

_Opiate_ said:
Do you have a screen protector on you nexus? I had to take mine off because i caused the exact problem your having. As soon as I took it off the problem went away. So if anyone gets a screen protector make sure it has a cut out for the prox sensor.
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This works. I had the same problem and cutting off the upper left corner of the screen protector fixed it. Buy a better quality screen protector next time.

Does the Nexus 4 come with a screen protector?

Hi everyone,
So the question is pretty clear I think, I want to know if the Nexus comes with its own screen protector from LG/Google?
Thanks!

Sort of. It has one front and back. It looks like it's not intended to be kept on there, because there is a tiny tab to remove it, but mine seems perfect so I still have it on after several weeks!
Sent from my Nexus 4 using xda premium

Yes and they are perfectly cut but the front one has volume and power button symbols on it though but work very well still got my back one on.
Sent from my Nexus 4 using Tapatalk 2

Yes, the Nexus 4 comes with front and back ones. They are pretty high quality too-nothing like those 5-for-a-dollar ones you get on eBay or the one that comes on Samsung devices. Like somebody else said, there are pictures on the front of the power and two volume buttons. They aren't that annoying though. I took off the factory screen protector and put on my Skinomi a few weeks ago because I got it for that reason lol. I still have the back protector on.
Sent from my Nexus 4 using xda premium

Thanks everyone,
does the device arrive with the protectors on it or are they separate?
Why am I asking? Assuming they come on the device, I don't want to think that I haven't received the protectors.

Typically those are the shipping protectors, they should be on the device. They really aren't met to be left on but to protect the glass in the box during shipping from scuffs and dirt.

TheeWolf said:
does the device arrive with the protectors on it or are they separate?
Why am I asking? Assuming they come on the device, I don't want to think that I haven't received the protectors.
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They are already on when you get the phone
Sent from my Nexus 4 using xda premium

ryan stewart said:
Typically those are the shipping protectors, they should be on the device. They really aren't met to be left on but to protect the glass in the box during shipping from scuffs and dirt.
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Yes and no.
You are for the most part right, but since they have cut outs for camera and proximity/light sensor, it's pretty clear they expected people to leave them on.

I received my Nexus 4 in the mail yesterday and have left the screen protector on it's actually better than most screen protectors that are pre-installed on devices. I also think the volume and power indicators are actually quite useful. I'm still getting used to the location of the power button (coming from an HTC Sensation where it was on top). Like someone mentioned the indicators aren't too distracting either.

mwilliams05 said:
I received my Nexus 4 in the mail yesterday and have left the screen protector on it's actually better than most screen protectors that are pre-installed on devices. I also think the volume and power indicators are actually quite useful. I'm still getting used to the location of the power button (coming from an HTC Sensation where it was on top). Like someone mentioned the indicators aren't too distracting either.
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No it does not. It comes with a film that is static applied as part of the manufacturing process but they are not meant to be used as screen protectors.

they're screen protectors in a sense that its to protect it while it ships to you, but not meant for long term use. it doesn't have a good glide for your finger.
the front screen is rather tough. I've had mine naked for 2 months and not a single scratch. you may want to leave the back one on until you find a more permanent solution if you really want a screen protector.

Did anyone here ever use the Wrapsol screen protector? I want to buy it (and the back protector of course) but I heard it has the orange peel effect - can anyone confirm/disprove this claim?

TheeWolf said:
Did anyone here ever use the Wrapsol screen protector? I want to buy it (and the back protector of course) but I heard it has the orange peel effect - can anyone confirm/disprove this claim?
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There are a lot of discussions about specific screen protectors in the Accessories forum
Sent from my Nexus 4 using xda premium

Where is the proximity sensor on the Nexus 6p?

Does anyone know where the proximity sensor on the Nexus 6p is located? I just received a tempered glass screen protector and just wanted to make sure it is not blocking it and cause problems.

pimpol10 said:
Does anyone know where the proximity sensor on the Nexus 6p is located? I just received a tempered glass screen protector and just wanted to make sure it is not blocking it and cause problems.
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I was wondering this same thing - this screen protector would seem to indicate a positioning of just under the right side of the top speaker, but I can't seem to see anything in product images...
Edit: I don't have one in person (yet!), but in this image, if you super zoom in on the right side of the top speaker, you can almost make out a sort of circular shape in the background of the speaker cutout....I wonder if that could be something??

Not trying to be a smart @$$, but what if you call your voicemail and hold the phone normal and wave your hand slowly right to left across the top until it blacks out. That'll give you a good starting point to find it...

It is below the right side of the speaker as your link indicates. This one "Supershieldz Tempered Glass Screen Protector for Huawei (Google) Nexus 6P - Retail Packaging" (I can't post links yet) on amazon shows a cutout that goes further down the phone, which matches what I see on my phone better.

I bought a tru sheild one off amazon, can't post link.. because it appears its no longer on there.. But my screen goes black as soon as I place a call, and won't come back until the call is over.. which totally sucks.. I have it set up so I can use the power button to end the call... I'm going on vacation, so I have to deal with that until I can buy one that doesn't cover the sensor.

Black screen while making a call

Anyone else had this?
If I make a call as soon as I press to dial the screen goes black and I can't reactivate it unless the person in the other end hangs up, so if it goes to voice mail I have to restart my device, if the person hangs up I have to double tap the power button to wake it up but that activates the camera, that's the only way I'm able to do it.
Fully stock and up to date firmware

I don't have the phone, but I read somewhere screen protectors could be causing that. Do you have one on?

It's most likely your glass screen protector does not have the proximity sensor cutout.

I have only just put my screen protector on but the phone has had the problem all day

no one else had this?

Kickasskev said:
no one else had this?
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It's almost definitely your screen protector, this has been discussed quite a bit.

Kickasskev said:
no one else had this?
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Like others said, its your screen protector. If you really need a screen protector for the time being, one easy way to bypass it and turn on screen again is double tapping the power button to open the camera and from there you can unlock it and still talk on the phone

£6 down the drain now, but the I took it off and it seems fine, weird how it done it before I even had put the protector on, must if had a but dirt or greasy mark on the display.
Much appreciated folks thanks.

Kickasskev said:
£6 down the drain now, but the I took it off and it seems fine, weird how it done it before I even had put the protector on, must if had a but dirt or greasy mark on the display.
Much appreciated folks thanks.
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Find a screen protector that won't block the sensor. I bought mine from amazon and I read the reviews where many screen protectors blocks the sensor.

Kickasskev said:
£6 down the drain now, but the I took it off and it seems fine, weird how it done it before I even had put the protector on, must if had a but dirt or greasy mark on the display.
Much appreciated folks thanks.
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Its not down the drain. Contact the seller and get a replacement or refund. I bought a glass one for $6 USD and the seller on ebay refunded me when I explained the issue. If its a problem with the phone you can always RMA it and get a replacement. This has been a problem for me because I can't answer calls with google voice. The proximity sensor is below the top speaker in the lower right hand corner of the speaker.

badboy47 said:
Find a screen protector that won't block the sensor. I bought mine from amazon and I read the reviews where many screen protectors blocks the sensor.
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Is there any way to disable the proximity sensor?

It is odd that this huawei build Nexus has this problem when prior phones haven't had a protector interfere with the proximity sensor.
Any chance it could be Marshmallow given the N5/N6 guys have been having problems all of sudden too & their phones have been out longer without this issue.
UPDATE: Now it appears that it works some of the time & not other times for me.
https://productforums.google.com/forum/#!topic/nexus/oqh-V37hgDM
https://www.google.com/search?q=nex....13287j0j4&sourceid=chrome&es_sm=122&ie=UTF-8

Motion Gestures not working

For anyone who worries about scratching their shiny new phone and applies a screen protector then take note that in doing so that the motion Gestures will stop working.
I applied a glass screen protector to my phone tonight and although it does not cover the section where the cameras and soli chip are located, after I did the motion Gestures stopped working and the detection for face unlock was hit and miss.
Once I removed the screen protector it all started working again. Not sure if a plastic protector might work better.
If anyone has any ideas or experience please share.

Mind divulging what brand screen protector you used? I grabbed a cheap Pleson 3-Pack on Amazon this week to use until my IntelliGlass one arrives in November. Curious to see if it causes the same issue.

kerrglen said:
For anyone who worries about scratching their shiny new phone and applies a screen protector then take note that in doing so that the motion Gestures will stop working.
I applied a glass screen protector to my phone tonight and although it does not cover the section where the cameras and soli chip are located, after I did the motion Gestures stopped working and the detection for face unlock was hit and miss.
Once I removed the screen protector it all started working again. Not sure if a plastic protector might work better.
If anyone has any ideas or experience please share.
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Click to collapse
I just put a glass MP-Mall off Amazon on mine. It's got a gap on the top with two horns.
Everybody has been hating on the accuracy of the gestures, but it's been pretty reliable for me.
After I put the screen protector on I'm pretty sure it affected it. It doesn't respond as well, but then I question whether I waved correctly or not. [emoji2357].
Sent from my Pixel 4 using Tapatalk

The one I bought from Amazon is branded OMOTION. Definitely the protector because I removed it last night and motion sense started to work again. I put on another this morning and it's stopped working. I have ordered another brand from Amazon to test.
If anyone finds one which works please let me know.

Got my Pixel 4 a few hours ago. I installed a PLESON tempered glass screen protector before I even turned the thing on. It does not cover the entirety of the glass, as expected, because of the curved edges.
Face Unlock works well, and reaching for the phone is detected properly when the ambient display is on. The only thing I've found to not work 100% reliably so far are the gestures for skipping music tracks. First of all, the app has to support it. So the gestures straight up don't work in Shuttle Music Player (my personal favorite) but will work with Google Play Music. Moving your hand from left to right is supposed to skip to the next song while the reverse motion is supposed to restart the song and/or go back to the previous song. I've found that when doing these gestures, only the right to left motion (restarting / going to the previous song) works, whereas skipping the track does not. Additionally, you can see towards the top of the screen, underneath the earpiece, that a bar will light up and it follows the movement of your hand.
So the PLESON screen protector will work for now, but I have an Intelliglass on the way, which should hopefully perform properly.

I have not heard of Intelliglass protectors before, just googled and found that and also intelliarmour. Both seem to cover the whole phone so I assume for the Pixel 4 it will also cover the soli chip. Will be interesting to hear how you get on. I suspect it may stop it working. I have found my protector overlaps the screen and covers about 3mm of the notch, I assume that is what is causing the motion sense to not work. With no protector it works fine.

Alcolawl said:
<snip>
So the PLESON screen protector will work for now, but I have an Intelliglass on the way, which should hopefully perform properly.
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Sorry, gonna trim this a bit. But only for one reason and that's the screen protector debate. I always used those things until I didn't. I would drop the phone and they would shatter and I was .. omg thank goodness for the screen protector. And then I thought hmm.. let me see. Did a little research and the reviews were mixed. Until I dropped the device without one and .. nothing. No cracks no glass break no nothin'. I never got another one and I've never broken a screen with a drop either. Now don't jinx me lol but I don't think they do a thing. I did get a fabric case for my P3 and 3a and they work well with minor obstructions.
I've not ordered the $40 fabric for the P4 yet but I probably will at some point. I like to get the feel of the device before I do that and I try to be uber careful until that time. But just a few quick thoughts that don't mean much other than my own.

bobby janow said:
Sorry, gonna trim this a bit. But only for one reason and that's the screen protector debate. I always used those things until I didn't. I would drop the phone and they would shatter and I was .. omg thank goodness for the screen protector. And then I thought hmm.. let me see. Did a little research and the reviews were mixed. Until I dropped the device without one and .. nothing. No cracks no glass break no nothin'. I never got another one and I've never broken a screen with a drop either. Now don't jinx me lol but I don't think they do a thing. I did get a fabric case for my P3 and 3a and they work well with minor obstructions.
I've not ordered the $40 fabric for the P4 yet but I probably will at some point. I like to get the feel of the device before I do that and I try to be uber careful until that time. But just a few quick thoughts that don't mean much other than my own.
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Yeah, I've considered rocking my phone without a protector in the past, especially because I'm usually very careful with my phones, but there have been times where my phone my phone was knocked out of my hand by some idiot or something and I just like the added protection (if there is any). At the very least when I go to sell the phone the original screen is in nearly pristine condition.
As far as cases go, I really enjoyed the Spigen Thin Fit I had on my G7 so I'll be picking one of those up as soon as it's released in white. In the mean time, I snagged a Spigen Liquid Crystal just for basic protection. Although, the idea of rocking it naked is tempting. It feels very nice in my hands.

I also have the OMOTON brand from Amazon and the face unlock works ok, however the gestures to skip songs in Spotify rarely work. I will try to remove the protector later and see if that for sure is the issue.

I discovered that if I do the gestures with a phone off to the side it's not very repeatable but when I have the phone directly in front of me it works most of the time with the screen protector still on. I am thinking the screen protector prevents it from working off to the side as well. My wife just got a pixel 4XL as well and it works off to the side.

it would be nice to have some protection on the rear square that the camera's sit behind...i'm not sure how it would affect the camera performance, but once you get a little scratch on that surface, you'll have a camera that struggles to pull focus on close objects.. thoughts?

Motion Sense hardly works without a screen protector. Turn it off to save the paltry battery life, and protect your screen