Hello,
First of all I'm not a native english speaker so I apologize if any of the terminology is off.
Some errors started appearing spontaneously on LG G2. They were not preceded by any updates or software installations. The android version installed is 4.4.2.
The battery started to drain very fast. The phone would not last in standby mode during the night despite being fully charged, for instance. Upon closer inspection, Google Services accounted for about 35% of battery usage for no apparent reason.
No service associated with Google Play can be used. If Google Play is opened, only a white screen is seen and it tries to load without getting anywhere. Same thing with Gmail, it just keeps loading and says that it cannot connect to the servers. Clearing the cache or rebooting the phone did not help.
My first intention was to perform a backup and then a factory reset. However, the phone is not recognized by the computer, even if LG G2 drivers are installed separately. I've tried connecting it to two different PC's and one Mac. I also tried installing LG PC Suite on one of the PC's, but the Suite does not recognize or find the phone over USB or WiFi. The cable used has been used for data transmission before. Bluetooth does not work either. The phone may be recognized but the security code that is supposed to be displayed on the screen is not displayed.
So the last resort was to simply perform a factory reset. Well, selecting factory reset through the menus (while running the phone) yields nothing. Nothing happens at all when it is selected. The hard reset, performed by holding down the power button and the volume down button, and then releasing and pressing the power button while still holding down the volume down button yields nothing as well. It does not go into the factory reset menu, it just keeps rebooting.
Booting the phone works and surfing works (at the moment), but everything related to Google Services and also SMS texting does not work.
I've run out of things to try. Any ideas what could be wrong and what to do about it?
Related
Samsung Focus purchased in January. Stock, No updates applied.
It started messing up a few weeks ago, randomly rebooting, etc.
This has since stopped, however there are a few problems still remaining.
- Pictures cannot be saved.
- Recent text messages are gone after a power off/power on cycle.
- Deleted text messages come back after a power off/power on cycle.
- Connection error when trying to connect to PC.
I decided to try a hard reset(format/restore factory settings)
Hard Reset Methods:
1) Dialing ##634# displays a blank screen for a few seconds, then goes back to the regular home screen.
2) Using the 3 hardware buttons... The screens showing 'Formatting' and 'Done!' are displayed, but then phone is right back to where it was before. Everything is the same, nothing has changed.
3) Settings->About->'Reset your phone': Same as above. Displays 'Formatting' and 'Done!', but essentially acts like a soft reset.
I'm getting a replacement phone, however, I'd at least like to be able to wipe and restore the phone I'm sending back.
Any ideas?
It's a known issue. Some phones just refuse to get resetted. Keep trying and wish you luck. I have to reset 3 times to format one of my Focus. Crappy Samsung firmware!
tl;dr at the bottom
Alright so I'm out of ideas on how to fix this phone, couple of days ago my mom came to me complaining that her S5 was giving her trouble. When she handed me the phone, it was in a bootloop of showing the Samsung Galaxy S5 screen, playing the theme and vibrating afterwards then rebooting. I took out the battery and tried to power it on, it ended up successfully booting into android. So from here, I figured there must have been some malware on the device, I downloaded Malwarebytes from the Google Play Store and ran a scan on the device. However in the middle of scanning, the device turned off it's screen and rebooted. (Malwarebytes found 2 malware on the device at that point) So now I'm convinced it's most likely malware and eventually removed all the detected malware on the device. I gave it back to my mom thinking it was fixed.
Moments later she came back saying that it's still giving issues, my first thought "wdf, it was working wasn't it?". I looked at the phone again, and tried to wake up the device using the power button. The 2 soft keys at the bottom lit up however the screen was still black. At this point, the phone was still working fine, the only issue was the screen wouldn't wake up. So I decided to do a battery pull once again to reboot it and it results in the bootloop once again. I did some googling and found various solutions to this, one of them involved wiping the cache from recovery, so it tried it. Booted into recovery and wiped the partition cache (i think that was it), after it wiped and was about to reboot, I noticed a brief "error icon" just before it rebooted. After this point I could not boot into recovery at all (it would just show a black screen and I would assume that the phone turned off) and it was still in a bootloop. It was only after trying to turn on the phone after trying to boot into recovery that the idea of the phone wasn't off and the screen was just black entered my mind. (Because usually if the phone is off, you can turn it on by holding the power button, the phone would not turn on until after a battery pull)
So at this point, it was late at night and I was tired. I left the battery out and just went to bed. The next day I tried to turn it on again and to my surprise it booted up fine but I was skeptical. I had a theory that the device would work fine as long as the screen remained on, so I set the screen timeout to 10 minutes and kept it on for probably 30 minutes while I continued to google. Since it stayed working during that period of time, I thought perhaps locking the device triggers the issue. I turned of "Power Button instantly locks device" and proceeded to turn off the screen using the power button. When I tried to turn it on, it was back to the same problem (black screen, device is working fine, soft keys lit up). I did a battery pull once again in an attempt to reboot and now it was back to problem #2 (boot loop, can't enter recovery). At this point in time, I considered doing a factory reset but since I couldn't enter recovery, I'd most likely have to re-flash the stock firmware.
Since I didn't have much experience flashing android devices (I personally only flashed 2 or 3 devices ever, all of them were successful but I still didn't really trust myself), I had it sent to a local cellphone company and had them try to fix it. Eventually I got the device back, but they were unable to fix the problem (they tried to flash a stock and custom rom). Now I'm back to square 1, the phone is still in a bootloop, no sound, no vibration this time, I don't have much experience with phones since I've only owned 2 in my life. The phone seems to be soft bricked pretty good, I've still got 1 more trick to try (full stock firmware flash) before I call it quits, any ideas?
tl;dr
- device is stuck in a bootloop (issue 1)
- i was able to enter recovery mode once, now it's not accessible
- download mode is accessible
- the device has been able to boot successfully a couple times, but then it has another issue.
- device's screen would not wake up after turning off, softkeys still worked, everything else still worked. (issue 2)
- the device was sent to a local phone repair company to fix (unsuccessful)
- currently device is stuck on issue 1
additional notes
- device has not been dropped or wet
- device has been owned for more than a year without problems
- this problem was recent (3 days)
- no sd card
- dark screen was turned off
theories
- screen could be malfunctioning or defective somehow, but then if it can show the bootscreen and download mode screen fine it seems unlikely also since it's been working fine for over a year
- it's a software issue of some sort, but has already been flashed by local phone repair to no success, then again I'm assuming they just did a basic recovery flash and called it quits
Hello everyone. long time lurker first time poster,
I've had my V20 since the beginning of July, I rooted it the first week. It had been running great (stock rom) until the last 2 weeks. The first thing that i noticed was that my Google Chrome and Play store were missing from my home screen. I checked the app drawer, nothing, then went to the application manager, still could not be found. Did some quick research and found nothing helpful. I eventually went through a "battery saving" app like greenify or wakelock (I can't remember) and found the application data. I was thankfully able to go to the play store through said app and open them, which placed them back into view in my app drawer. This was a strange occurrence but brushed it off as nothing.
Fast forward to this week and more issues are arising. More apps are randomly vanishing, I only noticed because one particular app I use to disable annoying services was gone and the stock settings came back. After getting that back to block the services my phone has become very laggy. still functioning just slow at times. I also get a random vibration with no notification or prompt showing on screen. This only happens when the phone is awake. It is not a full vibration just a quick buzz, similar to a single key press with haptic feedback turned on. This happens while nothing is visably taking place on screen and no input from me. I have checked all settings I can think of, but still am stumped. The last issue is with my mobile connectivity, at random times my 4G will have no connection. I thought it was just bad reception because wifi was working fine. I confirmed it is just 4g because while i was in a small area with blocked signal it dropped to 3g and worked fine, but as soon as it switched back to 4g boom no connection. I have tried rebooting several times when these issues occurred, toggled many settings and even uninstalled several apps I thought could cause problems. I am having no luck and cannot find any common problems through my research.
TL;DR
- rooted v20 running stock rom
-random apps being removed but still installed
-4G connection issues
-random <100ms vibration
-times of bad lag
short of flashing back to original any thoughts or ideas will be greatly appreciated. thanks in advance
Factory reset to start.
Pull battery. Replace.
Hold vol down.
Press power.
HOLD powerbutton.
When LG logo shows, let go of powerbutton 1x.
ONLY 1X needed.
Re depress power, stat.
Select yes 2x.
Boots into TWRP. Factory reset.
If aboce doesnt work wipe all but external sd
Reinstall preferred ROM.
profit?
I've been having a weird issue with this phone almost from the very beginning, in that the restart and shut down options in Android almost never work properly. I have seen the following take place:
When I select restart, the phone reboots into fastboot mode. Selecting the "start" option continuously reboots the phone into fastboot. I then have to hold the power button down for ~10 seconds to get it to boot normally.
When I select restart, the phone shuts down but appears to do so incorrectly, as I also have to hold the power button down for ~10 seconds to get it to start up again.
When I select shut down, the phone restarts.
This behavior happened on Nougat, so I tried sideloading the Oreo beta 3 to see if that would help. It didn't. I also did a factory reset after installing the Oreo beta, which didn't help either. I've done nothing to my phone (rooting, unlocking bootloader, etc.) besides sideloading the Oreo beta 3.
Essential support has offered to do a warranty replacement of the phone, but my problem is that I live outside the US and cannot easily send the phone back. Ideally I'd like to figure out the problem as I assume it's a software one, but am not sure what else to do. Essential support thought that the volume buttons could be defective, but in Android they function perfectly (i.e. if there was a problem with phantom presses on them I'd expect the volume to get randomly changed in Android).
The only other option I can see is flashing a full factory image, but since I just did a factory reset after installing Oreo I'd really rather not do this unless there's a high chance of it fixing the problem.
Any suggestions?
chereko said:
I've been having a weird issue with this phone almost from the very beginning, in that the restart and shut down options in Android almost never work properly. I have seen the following take place:
When I select restart, the phone reboots into fastboot mode. Selecting the "start" option continuously reboots the phone into fastboot. I then have to hold the power button down for ~10 seconds to get it to boot normally.
When I select restart, the phone shuts down but appears to do so incorrectly, as I also have to hold the power button down for ~10 seconds to get it to start up again.
When I select shut down, the phone restarts.
This behavior happened on Nougat, so I tried sideloading the Oreo beta 3 to see if that would help. It didn't. I also did a factory reset after installing the Oreo beta, which didn't help either. I've done nothing to my phone (rooting, unlocking bootloader, etc.) besides sideloading the Oreo beta 3.
Essential support has offered to do a warranty replacement of the phone, but my problem is that I live outside the US and cannot easily send the phone back. Ideally I'd like to figure out the problem as I assume it's a software one, but am not sure what else to do. Essential support thought that the volume buttons could be defective, but in Android they function perfectly (i.e. if there was a problem with phantom presses on them I'd expect the volume to get randomly changed in Android).
The only other option I can see is flashing a full factory image, but since I just did a factory reset after installing Oreo I'd really rather not do this unless there's a high chance of it fixing the problem.
Any suggestions?
Click to expand...
Click to collapse
That's interesting. My Essential did the restart but shut down thing for the first time today. I'm not rooted and only running the current Oreo 8.0 beta. The only thing I noticed is an update yesterday from the google play store of Essential Services. I wonder if for me they are related.
It's possible but in all likelihood the problem was there before and it just never happened until now. Even on my phone, sometimes it does reboot properly and sometimes it doesn't. I haven't figured out any rhyme or reason as to why it happens. I bet this is a problem that many people haven't noticed because few of us regularly reboot or shut down our phones. For me this has been happening since Nougat, and the Oreo beta didn't change it in any way.
I'm having a bunch of problems, most of it seems to be related, but i'm not sure. I was having these problems in android 9, and they persisted after i made the update to 10.
The main problem is that I cannot update or install the apps from Google Play store reliably. The download gets stucked with 'Download pending' or somewhere between 90-99%. My connection is fine, no network problems whatsoever. The same problem happens in many wifi networks and in mobile connection. Sometimes, after rebooting the phone a lot of times, i can install 1 or 2 apps before getting stuck again.
I tried to force stop/wipe data from download manager, google play services, google play store and did not help. In fact, now is buggier than ever, and i got a permanent play store notification with a never ending progress bar saying "Concluindo a configuração" (portuguese for finishing configuration).
Other minor issues:
a lot of times I do not get any messages/notifications until I unlock my phone. My whatsapp web stop working, then I unlock my phone and start to receive 4875389475 messages.
Sometimes google app notify me of some news, i click the notification and nothing happens. HOURS LATER, the news shows up in my screen when i'm doing something else.
The Google Calendar widget does not show the content on the home screen (keeps saying 'loading'), but if I open the app, it works ok (inside the app, not in the widget).
I can't sync time with my carrier (always worked on every phone). But time is correct, nonetheless
Anyone having problems like these? Any solution? I don't know more what to do =(
Try doing any one or all of these depending on if one fixes it over the other:
1. Boot into recovery mode (power + volume up + bixby buttons) and do a factory data reset. This will erase everything on the phone.
2. No dice? Find out your bootloader version and flash the stock firmware you're on with Odin. This will also erase everything on the phone.
3. Still nothing? Well then it's time to claim warranty!