CellCom - Nexus 6P Q&A, Help & Troubleshooting

Does anyone know if this will work with Cellcom? I have tried to search for this and I haven't found anything. I have asked a Cellcom rep and they didn't think it would "because they don't support other networks' phones" even though I said this is unlocked and not tied to another carrier. Sprint is too spotty and crappy in my area and Cellcom actually does quite well in my area. Otherwise I have to go to Verizon. Appreciate the help!

jlor23 said:
Does anyone know if this will work with Cellcom? I have tried to search for this and I haven't found anything. I have asked a Cellcom rep and they didn't think it would "because they don't support other networks' phones" even though I said this is unlocked and not tied to another carrier. Sprint is too spotty and crappy in my area and Cellcom actually does quite well in my area. Otherwise I have to go to Verizon. Appreciate the help!
Click to expand...
Click to collapse
Did you ever find out the answer to this? I'm trying to figure out if the Pixel 2 XL will work on Cellcom and they told me the same thing. Thanks!

No I never did. I eventually switched to Verizon and they also were skeptical but it did work just fine as I thought. I would think pixel 2 would work as long as it has the right bands. I think it does but I don't remember which one's cellcom uses so can't say for sure. BTW, using Pixel 2 XL now and it's a great phone!

Related

Android on CDMA, can I switch carriers?

Not sure where else to ask but I was wondering if I could get a good answer on this. To the best of my knowledge, all CDMA hardware in the US is the same. Verizon and Sprint phones to date cannot be used outside of their native carrier. I was told that the software is the limitation. Since Android is now the common denominator, it is feasible to think that we will be able to activate verizon phones on sprint and vice versa. Im moving from ATT to Sprint but see some nice Verizon phones on the near horizon. Thanks.
you can switch from sprint to verizon just like you can from att to tmobile..
you'll get the voice network no problem, it's just that sometimes with the 3g/evdo they run on difference frequencies so you generally don't get their high speed internet
you also have to get the msl info to switch it over
nelson8403 said:
you can switch from sprint to verizon just like you can from att to tmobile..
you'll get the voice network no problem, it's just that sometimes with the 3g/evdo they run on difference frequencies so you generally don't get their high speed internet
you also have to get the msl info to switch it over
Click to expand...
Click to collapse
thanks for the response. in saying that, is the hardware different? all my googling shows what they are the same hardware (frequency wise) but the software is different. so would it be possible for a dev to make the neccessary changes to use a phone on either verizon/sprint?
Its possible to do but the issue is getting everything and registered to work on the other carrier. Usually voice is not an issue its other things like data, mms or sms that can have issues.
The bottom line on this is you are going against the grain of what everyone else does so you can't expect to get much help from the carrier (the big 3).
If Verizon lets you. You would have to ask them to add your phone to their service. Any reason why you would though? If you're joining Verizon just get the Eris, or wait another month for the Dragon/Passion.
Verizib Customer Techical Support Helpful
I just did the Alltel to Verizon shuffle with my PPC6800. They reprogrammed the carrier over the air. This messed up my various MSL settings and was generally a PITA. I got into Tech Support and whines (being a girl helps) and they tried getting me different numbers until it all worked fine. I also needed to add a phone line while Alltel since I am waiting for a new phone. I bought one at Mal*Wart for Alltel. They tried again to program it OTA when the switch was made. Rinse repeat but again customer tech support (NOT the billing people) found more magic super double secret numbers and got both instruments working. If the hardware is the same they can fix it ALL through Tech Support over the air- just beg.
I work for Verizon and YES you can use another CDMA's carrier on Verizon. As far as using a VZW phone on Sprint, unless you know someone that can reprogram it, it's not gonna happen. I USE to work for Sprint and they have this "if it doesn't say Sprint, we won't allow it" policy.
Verizon has a request sheet if you want to use your CDMA phone on verizon. You have to fill it out and send it in with your phone. They say it takes a few weeks to get it back all programmed for VZW. I've never tried it but I know people have done it. They usually program phones that they already carry, like Sprint Touch Pro to Verizon Touch Pro.. all they did was flash the rom for Verizon and etc. I uploaded the form on here somewhere.
Hope this helps
yes; i switched to cricket
http://forum.xda-developers.com/showthread.php?t=580795

Taking the Sprint Hero to Verizon

I know that Sprint and Verizon both use CDMA for their phones, but does anyone know if I could take my Sprint Hero to Verizon's network and have working coverage?
My sister just bought a Verizon phone and she has full coverage, with 3G, but my Hero frequently says it is roaming.
you can try... probably not gunna be easy to get them to enter that MEID into their system.
sprint doesnt charge extra for roaming UNLESS like, 60% of your calls are roaming, or something like that. In that case, they will actually call you and say "You're roaming too much, you should go to another cell phone provider" (unless the reps in my store are lying to people, lol... I just started working for sprint a couple weeks ago. Lots of people ask about roaming here)
No, Sprint doesn't charge for roaming, but if 60% of your minutes are roaming for 3+ months, they WILL call to discuss terminating your contract. As for Verizon taking on your hero, no, they 99% most likely will not. It's a VERY rare occasion they let a non verizon device on their network.
would be plenty easy to just sell your hero for a decent price and go to Verizon and get the Droid..
boredmug said:
would be plenty easy to just sell your hero for a decent price and go to Verizon and get the Droid..
Click to expand...
Click to collapse
eww the droid?! id rather have an Eris. at least its HTC and u can still hang on XDA
HTC 4-life!!!
lol.. i'm not a big motorola fan, but i do like the high resolution screen..
I thought VZW used slightly different bands for EvDO than Sprint? Or maybe I'm just imagining that since AT&T uses different bands... hm.
Seriously, if you have that much of a coverage problem, I'd talk to Sprint about cancelling without an ETF. May have to talk to their retentions department... someone who works for Sprint could shed more light.
(Personally I'd switch to T-Mobile over VZW. Cheaper, and you have an international-standard GSM device ;P)
Highly unlikely Verizon will activate it since it is not in their ESN database even though they use the same bands. Sprint won't activate Verizon phones either.
Moe2005 said:
Highly unlikely Verizon will activate it since it is not in their ESN database even though they use the same bands. Sprint won't activate Verizon phones either.
Click to expand...
Click to collapse
yup, if the phone doesnt say sprint either on the phone or in the firmware they will not activate it on their network.
Is_907 said:
I thought VZW used slightly different bands for EvDO than Sprint? Or maybe I'm just imagining that since AT&T uses different bands... hm.
Seriously, if you have that much of a coverage problem, I'd talk to Sprint about cancelling without an ETF. May have to talk to their retentions department... someone who works for Sprint could shed more light.
(Personally I'd switch to T-Mobile over VZW. Cheaper, and you have an international-standard GSM device ;P)
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Click to collapse
cheaper but they are way behind on there 3g network they're the reason i switched to VZW
brinox said:
yup, if the phone doesnt say sprint either on the phone or in the firmware they will not activate it on their network.
Click to expand...
Click to collapse
I used to activate non-vzw phones all the time. However, smartphones may not be handled the same.
pretty sure they'll take it...they started their "any app, any device" initiative in 2008
they won't take it. they specifically said they will only activate a phone if it's either unbranded or verizon branded. sprint branding is a no go.
jamezelle said:
cheaper but they are way behind on there 3g network they're the reason i switched to VZW
Click to expand...
Click to collapse
Around here they're pretty much the same. Also, I imagine where I am is on the short list for HSPA+ from TMo.
Anyway, this is a tangent heh.
I don't think you can swap phones between the CDMA sprint network and the Verizon CDMA network. Don't they use different parts of the spectrum?
giovannizero said:
I don't think you can swap phones between the CDMA sprint network and the Verizon CDMA network. Don't they use different parts of the spectrum?
Click to expand...
Click to collapse
Not sure about the different parts of the spectrum, but you can definitely move a phone between Sprint and Verizon (from a technical point of view). But you'll have a hard time getting Sprint to activate a Verizon phone on their network. Not sure about a Sprint phone on a Verizon network, but they did make a big deal about their "any device" announcement in 2008, which said that they would allow you to use any CDMA phone.
1. while talk of changing esn is strickly verbotten(i believe?) if one were to find a htc hero that had somehow become corrupt and the meid had been changed to all 00000000000000000's it would be possible to fix with qxdm (the htc hero is essentially the sprint branded htc droid eris)
2. in order to activate phones on the vzw network generally one would *228 ota a cellphone, however in the ota process a vzw phones SPC is (almost)always 000000 while the hero from sprint has a SPC which is a randomly(?) generated number
3. a proper vzw PRL must be loaded to a phone in order to make calls on the vzw network
4. MDN/MIN SID must be properly programmed in order to make calls on the vzw network
5. at this point you will likely need the assistance of a nice vzw tech, as the phone will 611 to vzw, but will not make calls (afaik this is due to a-key authentication?)
if you get the right person at vzw, ask the right questions(why doesnt my vzw branded phone call?), and you have performed the other steps correctly you should have TALK and TXT within 5 min
note:
-you will still show you are roaming all the time (now ALL the time actually)
-afaik visual voicemail does not work
-if you want data expect to use WIFI or spend a good amount of time studying another VZW handsets various data settings and a good amount of time on VZW support(have not even tried this)
-neither i nor xda are responsible for what you do to your phones and as always anything you do is at your own risk!
Something wierd happended last night. I was trying to install that JIt Dalvik install by following the direction on the gumbo 1.5c. I also attempted to used the mapdroyd app Any event after a reboot I had and when it loaded no signal showed , a damaged SD card sign showed. When attempting to place a call it asked me to dial *228 nothing would result of it . Any event a reformat and install on the OS again fixed. All.Any one know of any reason why that would of happened. I was truly experimenting out of curiosity
I can, and its been done
I would like everyone to know I just spent the last 3 days figuring ALL of this out.
As my understanding is, you can change esn as long as you are and "authorized user" and your not stealing anything, therefore if I have two phones I paid for, and I have service with Verizon (which makes me and authorized user as per their TOS.)
then its not illegal. Anyways, for the sake of education it is possible.
I've swapped out my esn/meid. Transferred all my info via qxdm service programming. uploaded a verizon prl. rooted. and now im looking for a suitable Verizon based rom for the hero... I'm attempting to put a stock 2.1 eris rom on right now. (btw the phone texted and called just fine, I just want to have a complete verizon based rom for the finishing touches)

[Q] Unlock driod 2 for sprint????

hey just wondering if i could prehaphs unlock or reflash a droid 2 for sprint? i have an evo 4g getting board.... and kinda want a droid with a board thanks for your help
Nismo-b15 said:
hey just wondering if i could prehaphs unlock or reflash a droid 2 for sprint? i have an evo 4g getting board.... and kinda want a droid with a board thanks for your help
Click to expand...
Click to collapse
Not sure you can do that since Verizon and Sprint have different types of networks. Maybe a Droid 2 Global?
Verizon and Sprint actually do have the same type of network (they both use CDMA), but it would be next to impossible to get a phone from one network activated on the other. Unfortunately, it isn't like the SIM cards, where you can just unlock the phone and put in another carrier's SIM. From what I hear, Verizon won't activate an ESN (device identifier) that isn't from a device they have sold.
Not sure about Sprint, but I haven't heard of anyone successfully doing it in a LONG time.
actually, they dont operate on different network types. sprint and verizon both definitely run on CDMA, and their phones can technically function on either network. the problem is that the IMEI's for each network are only valid on their respective network. If your IMEI is not on the particular network then it will not activate on that network.
the general rule of thumb with sprint and verizon phones: if it doesnt have the corresponding carrier branding on the phone in some fashion, then it will not activate on that particular network.
Also, carrier reps for both of these carriers will not add in your IMEI no matter how much money you say you will throw at them.
Phoible said:
Verizon and Sprint actually do have the same type of network (they both use CDMA), but it would be next to impossible to get a phone from one network activated on the other. Unfortunately, it isn't like the SIM cards, where you can just unlock the phone and put in another carrier's SIM. From what I hear, Verizon won't activate an ESN (device identifier) that isn't from a device they have sold.
Not sure about Sprint, but I haven't heard of anyone successfully doing it in a LONG time.
Click to expand...
Click to collapse
My apologies for being misinformed.
I use to have a BB storm and once you "unlocked" it you could use it on other networks. I seem to recall a lively discussion on crackberry.com regarding which networks with which it would work. Now perhaps that's because the storm had CDMA/GSM capabilities, but I'm not sure.
I had a Storm as well. When you unlocked it, you could get it to work on AT&T and T-Mobile, because it was a global phone with a SIM card. You couldn't get 3G on any of the US Carriers, since the 3G frequencies are different in the US and in the rest of the world (so the data would be confined to slow 2G rates).
I did see a rumor recently that T-Mobile eventually did something to lock US Storms out of their networks.
http://crackberry.com/t-mobile-killing-service-unlocked-storm-devices
If you get the Droid 2 Global, you should be able to unlock it and run it on AT&T or T-Mobile with a SIM card. You most likely won't be able to get 3G, though. Probably not worth it.
Hopefully, when Verizon switches to LTE some time in the next year, the phones will be compatible across carriers. From what I understand, Verizon, T-Mobile, and AT&T are all switching to LTE. It sounds like Sprint is investigating, and my guess is that they will go that direction (ditching WiMax in the long-term). However, I wouldn't put it past the carriers to lock other US devices out of their networks.
Regardless, this won't help much with getting a device to run on Sprint. I'm sure that there will be some more cool Android Devices coming out for Sprint in the future.
A colleague of mine recently activated a DROID X on Sprint, but it was a hassle all around.
Programming the phone through QPST was annoying but doable, it was getting the phone's ESN added to the Sprint database that was a real hassle.
Eventually, my colleague had to work with somebody in Overland Park, KS. (Sprint's HQ) to get it done. After 11 phone calls to Sprint Customer Service (which were totally clueless), he finally sent a FedEx to Steve Elfman's office (President Network Operations) before anybody at Sprint was willing to even consider the addition. A few days after the Fedex was received, somebody from Mr. Elfman's office called my colleague back and worked with him to accomplish the addition.
After all is said and done, my colleague is happy that his DROID X is now on Sprint, but he has said a few times now that it really was not worth the effort that he had to put into it to get it accomplished.
Dan
dan1431 said:
A colleague of mine recently activated a DROID X on Sprint, but it was a hassle all around.
Programming the phone through QPST was annoying but doable, it was getting the phone's ESN added to the Sprint database that was a real hassle.
Eventually, my colleague had to work with somebody in Overland Park, KS. (Sprint's HQ) to get it done. After 11 phone calls to Sprint Customer Service (which were totally clueless), he finally sent a FedEx to Steve Elfman's office (President Network Operations) before anybody at Sprint was willing to even consider the addition. A few days after the Fedex was received, somebody from Mr. Elfman's office called my colleague back and worked with him to accomplish the addition.
After all is said and done, my colleague is happy that his DROID X is now on Sprint, but he has said a few times now that it really was not worth the effort that he had to put into it to get it accomplished.
Dan
Click to expand...
Click to collapse
Hmm, interesting that it can be done though!

Anyone else not able to get LTE on AT&T?

So I bought the G2 last night and got it home where I usually have a pretty weak LTE signal. It's always there, though. I was only able to get HSPA last night before going to bed. Figured I would deal with it this morning. Here I am, at work, where I always have solid LTE and I'm not getting it here either. The phone came programmed with the "Phone" APN settings, so first thing I tried was switching to the "PTA" settings and same thing - only "4g" and not LTE.
I called AT&T and they said three towers are down near my work, and have been down since September 3rd. I informed her that my HTC One was connecting just fine to LTE yesterday. She suggested that the G2 is "more sensitive" and probably "not able to pick up LTE further away." I won't turn this into a bashing-of-ATT thread, but come on! I gave up and went back to the drawing board. I tried the *#*#4636*#*# thing, but there isn't an option to choose which networks to force. Does anyone have ANY suggestions? I can keep calling and try to get a different rep, but you know how that goes...
Other than that, love the phone. Boy, every time I walk into the AT&T store, I'm reminded of what a minority we are here at XDA. It was on display, but the rep didn't know what it was or why I wanted it. I told him "it has a nice screen" and he told me to wait for the 5s He was also blown away that I wanted to buy it outright, rather than upgrade (or sign up for Next).
-Collin-
I noticed that they switched my dataplan from SMT (?) to LTE. Same price, but maybe different authorizations...??
BaronInkjet said:
I noticed that they switched my dataplan from SMT (?) to LTE. Same price, but maybe different authorizations...??
Click to expand...
Click to collapse
Interesting. I'm now with the third rep on the phone and they're getting someone from LG on the line as I hold longer. It's definitely not an issue with my plan, though, perhaps I shouldn't be so sure. The HTC One was working on LTE this morning, then putting the SIM in the G2 I can only get "4g."
Should be interesting talking to LG.
-Collin-
CollinFX45 said:
Interesting. I'm now with the third rep on the phone and they're getting someone from LG on the line as I hold longer. It's definitely not an issue with my plan, though, perhaps I shouldn't be so sure. The HTC One was working on LTE this morning, then putting the SIM in the G2 I can only get "4g."
Should be interesting talking to LG.
-Collin-
Click to expand...
Click to collapse
They also gave me a new sim, but the reason was supposed to be related to NFC.
BaronInkjet said:
They also gave me a new sim, but the reason was supposed to be related to NFC.
Click to expand...
Click to collapse
Well, turns out my SIM was the problem. The same SIM worked fine in my wife's Galaxy S4 and my HTC One, but would not get an LTE connection on the G2. I have no idea why, but, that was the issue!
-Collin-
CollinFX45 said:
Well, turns out my SIM was the problem. The same SIM worked fine in my wife's Galaxy S4 and my HTC One, but would not get an LTE connection on the G2. I have no idea why, but, that was the issue!
-Collin-
Click to expand...
Click to collapse
Perhaps since the G2's hardware is newer and needs a newer SIM?

Help! I'm on Verizon but in Canada.

My Galaxy S4 had no issues connecting to the network in Canada. Not sure which one it was connecting to but it worked fine. My MXPE will not connect to anything at all in Global or CDMA mode. It shows the available networks, Rodgers, TELUS, and BEll, and I have Automatically select preferred enabled, but it won't pick up any of them. Is it because this phone is unlocked and not a Verizon branded phone? This is a bit frustrating, how do I make it work? Must I get a SIM from one of their carriers? Any help would be much appreciated. Thanks in advance.
robn30 said:
My Galaxy S4 had no issues connecting to the network in Canada. Not sure which one it was connecting to but it worked fine. My MXPE will not connect to anything at all in Global or CDMA mode. It shows the available networks, Rodgers, TELUS, and BEll, and I have Automatically select preferred enabled, but it won't pick up any of them. Is it because this phone is unlocked and not a Verizon branded phone? This is a bit frustrating, how do I make it work? Must I get a SIM from one of their carriers? Any help would be much appreciated. Thanks in advance.
Click to expand...
Click to collapse
Well why would you overpay for roaming charges with Verizon. I would suggest get a local prepaid sim in Canada. I learned that every country you visit it will be always cheaper then paying Verizon.
patt2k said:
Well why would you overpay for roaming charges with Verizon. I would suggest get a local prepaid sim in Canada. I learned that every country you visit it will be always cheaper then paying Verizon.
Click to expand...
Click to collapse
I don't want to use data, just texting. I can't even connect to one of their networks. My Galaxy S4 had no issues at all. As soon as I am in Canada with the GS4, all I had to so was set the mode to LTE/CDMA and it would pick up one of their networks and I could call and text all day. Of course the calls would cost me money but the texts wouldn't. Again I am on Verizon and with the GS4 I had no issues. I didn't need to get a different SIM or anything, it just worked. My MXPE sees all the available networks but will not connect to any of them. My friend I am travelling with has the Verizon Motorola Droid Turbo and his works perfect too. Automatically connects to their network no problem. So what is the deal with the MXPE? I looked at the SPECS and it seems to support the correct LTE bands. If it didn't, I don't think it would even see any of the networks here in Canada. This is a little frustrating and disappointing.
robn30 said:
I don't want to use data, just texting. I can't even connect to one of their networks. My Galaxy S4 had no issues at all. As soon as I am in Canada with the GS4, all I had to so was set the mode to LTE/CDMA and it would pick up one of their networks and I could call and text all day. Of course the calls would cost me money but the texts wouldn't. Again I am on Verizon and with the GS4 I had no issues. I didn't need to get a different SIM or anything, it just worked. My MXPE sees all the available networks but will not connect to any of them. My friend I am travelling with has the Verizon Motorola Droid Turbo and his works perfect too. Automatically connects to their network no problem. So what is the deal with the MXPE? I looked at the SPECS and it seems to support the correct LTE bands. If it didn't, I don't think it would even see any of the networks here in Canada. This is a little frustrating and disappointing.
Click to expand...
Click to collapse
Maybe you need to activate roaming or something with Verizon. I read some people had problems with this because it shows as non-vzw device.
patt2k said:
Maybe you need to activate roaming or something with Verizon. I read some people had problems with this because it shows as non-vzw device.
Click to expand...
Click to collapse
I am on a chat with Verizon right now. We will see what they say.
robn30 said:
I am on a chat with Verizon right now. We will see what they say.
Click to expand...
Click to collapse
No joy, she said everything looked fine on Verizon's end, with my account. This is really pissing me off. I guess you get what you pay for, and buying a carrier unlocked phone gets you no service outside the US, unless you pay extra for it. Guess the GS4 will be put back into use when I come up here, unless someone can shed some light onto something I am doing wrong.
robn30 said:
No joy, she said everything looked fine on Verizon's end, with my account. This is really pissing me off. I guess you get what you pay for, and buying a carrier unlocked phone gets you no service outside the US, unless you pay extra for it. Guess the GS4 will be put back into use when I come up here, unless someone can shed some light onto something I am doing wrong.
Click to expand...
Click to collapse
Sorry man I wish I could help some more. Maybe you can also try to go into the hidden menu and force it into LTE/CDMA or LTE only or something similar. I am unsure if any Canadian providers use CDMA though. Might be worth trying LTE/GSM only or LTE only.
patt2k said:
Sorry man I wish I could help some more. Maybe you can also try to go into the hidden menu and force it into LTE/CDMA or LTE only or something similar. I am unsure if any Canadian providers use CDMA though. Might be worth trying LTE/GSM only or LTE only.
Click to expand...
Click to collapse
Where is this hidden menu you speak of. Is it the one you get to using *#*#4636#*#*? I have tried all of the Network options under the cellular networks-->Preferred network type setting. I have Global, LTE/CDMA, and LTE/GSM/UMTS and I have tried them all. No luck, it simply says can't connect to network try again later. Like I said my travel partners Droid Turbo connected without issue.
robn30 said:
Where is this hidden menu you speak of. Is it the one you get to using *#*#4636#*#*? I have tried all of the Network options under the cellular networks-->Preferred network type setting. I have Global, LTE/CDMA, and LTE/GSM/UMTS and I have tried them all. No luck, it simply says can't connect to network try again later. Like I said my travel partners Droid Turbo connected without issue.
Click to expand...
Click to collapse
Yea it's weird and yes that is the one I was talking about. What about if you scan for networks and manually connect? when I was in Europe my sim allowed to roam on all networks (local sim) and I could switch networks like that.
patt2k said:
Yea it's weird and yes that is the one I was talking about. What about if you scan for networks and manually connect? when I was in Europe my sim allowed to roam on all networks (local sim) and I could switch networks like that.
Click to expand...
Click to collapse
I've tried selecting each one manually and it doesn't work either. It's very frustrating, I am really annoyed with this and it sucks to have to break out my old phone just to be able to come up here to Canada and have service. This to me is a major fail on Motorola's behalf. Unless there is something wrong with my SIM, but my phone works fine in the US. I think it's a Motorola issue since it sees all the networks perfectly fine but will not connect to them. Sad to say but this would happen if I had a Samsung device. It shouldn't be this difficult and if Motorola dropped the ball here that is a shame.
robn30 said:
I've tried selecting each one manually and it doesn't work either. It's very frustrating, I am really annoyed with this and it sucks to have to break out my old phone just to be able to come up here to Canada and have service. This to me is a major fail on Motorola's behalf. Unless there is something wrong with my SIM, but my phone works fine in the US. I think it's a Motorola issue since it sees all the networks perfectly fine but will not connect to them. Sad to say but this would happen if I had a Samsung device. It shouldn't be this difficult and if Motorola dropped the ball here that is a shame.
Click to expand...
Click to collapse
Sorry then that I couldn't help . I'd say it's more Verizon issue because it shows as non Vzw device 2-3 months later,even with nexus 6p you would have that until Verizon fully has it in their system.
Sent from my XT1575 using Tapatalk
patt2k said:
Sorry then that I couldn't help . I'd say it's more Verizon issue because it shows as non Vzw device 2-3 months later,even with nexus 6p you would have that until Verizon fully has it in their system.
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
On my account it shows as Motorola XT1575. It doesn't say unknown. It just doesn't show a picture of the device. The Verizon rep said everything looked good on their end. Even had me power down my device and restart it. They said they were resetting something on their end to see if it would work, of course it didn't. Not sure what to think. It would be nice if others could chime in with experiences outside the US with their MXPE and state whether they had any issues.
Solved!! It was a provisioning issue. They needed to turn on USA and Canada pay as you go roaming. It was that simple, I just need to get a Verizon Rep that knew what the heck they were doing. As soon as he turned it on my phone started working. Thank you Andrew at Verizon, you're the man!
robn30 said:
Solved!! It was a provisioning issue. They needed to turn on USA and Canada pay as you go roaming. It was that simple, I just need to get a Verizon Rep that knew what the heck they were doing. As soon as he turned it on my phone started working. Thank you Andrew at Verizon, you're the man!
Click to expand...
Click to collapse
Yea like I thought it was something on Verizon side. I was close
Sent from my XT1575 using Tapatalk

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