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I'm going camping this coming weekend to a place in the mountains that tmobile has very poor coverage in. I was there last month and discovered my friends at&t phone had full service while my g1 showed service, just didn't show any bars and other times only showed one bar. Calls with my phone were flacky and dropped out, his worked perfectly. Is there a way to make my phone switch to roaming on at&t?
I have a national plan on T-Mobile.
I'm running Cyanogen 3.9.5
Thanks!
nickwinn said:
I'm going camping this coming weekend to a place in the mountains that tmobile has very poor coverage in. I was there last month and discovered my friends at&t phone had full service while my g1 showed service, just didn't show any bars and other times only showed one bar. Calls with my phone were flacky and dropped out, his worked perfectly. Is there a way to make my phone switch to roaming on at&t?
I have a national plan on T-Mobile.
I'm running Cyanogen 3.9.5
Thanks!
Click to expand...
Click to collapse
Should do it automatically. I saw my phone do this the other weekend when I was travelin. My phone showed ATT, Corr Wireless, and some other service and certain points.
The tmobile signal is just strong enough to keep it from roaming there. I was hoping it would switch automatically but it never did. I know the phone does have roaming ability, i've seen it switch to roam and work fine.
I would assume then just change your APN settings.
you can try manual operator selection, by going Settings > Wireless Controls > Mobile Network Settings > Network Operators > Search Networks then select whatever network you want to use
Hi.. I'm using CyanogenMod 3.6.8.1 on my HTC Dream and I've got the same issues with roaming. I've travelled to 3 countries last month and I had issues with connecting to GSM network.. There was error message that my sim card cannot work with specific networks.. I've tried to use auto connection and I've tried also to connect manually to specific networks, but with the same result. I've tried also rebooting and removing the battery... Problem disappeared after few hours... I had this issue in Austria, Hungary and Turkey so it's not operator/country specific. Problems doesn't exist on different cell phone (Nokia). Everything works fine after powering on the phone.
All -
I recently purchased a used RAZR M for my wife. She enjoyed borrowing my work phone, so I figured she'd like this. Except I can't get the damn thing to switch to an LTE band. I've swapped sim cards and thrown mine in, same thing. No 4G. I've compared it to my work phone and the settings *look* to be correct. In the same room, my work phone gets LTE, so I know it's not a signal strength issue where I am.
I don't know the history of the phone itself. Would this be the result of it being switched to GSM use? Is this a radio problem? Is this a firmware problem? Is this a PEBKAC issue?
Keep in mind, this is on stock. I'm not too keen on being stuck on stock, I don't have a lot of choices with it being locked and on KitKat right now.
I'd appreciate any help/insight that y'all can offer.
Still looking for some insight. For what it's worth, the phone is being used on VZW now, it just can't / won't get LTE.
Check with your provider that you are using the correct APN for LTE. I know my provider has a specific APN for LTE and another that will only connect using 3G. It took multiple calls to their broadband tech support before someone pointed me to the correct APN config.
Problem has been resolved. See my final post in this thread.
Long time lurker. First time poster.
I am having problems getting 3G data on my new phone.
Last week I activated a new Moto X Pure Edition on the Sprint network via MVNO Ting. The phone appeared to activate just fine. Voice, text, LTE, Wi-Fi, and 1x data are all working without any obvious issues. Phone is pure stock.
3G data is not working. If I set Preferred Network Type to "LTE (recommended)", mobile data works on LTE but if I travel to an area that has not yet been upgraded to LTE, it will not drop back to 3G. Further, if I choose 3G as the Preferred Network Type regardless of whether the phone is connected to an LTE tower or a non-LTE tower, I get no data connection. Same for Global - no 3G connection.
If I choose "1x" as the Preferred Network Type (whether in an LTE area or not) then the phone will establish a data connection. The phone reports this connection as 3G in the status bar but the speed is so unusable that I doubt it can be a 3G connection.
I've done a carrier wipe, updated the device config (profile) and updated the PRL, all several times. Nothing changed. I've also done a factory reset which also did not help. I did not have any issues with my Nexus 5 which the MXPE replaced. I have since reactivated the Nexus 5 with a new number while troubleshooting this problem and it reactivated just fine. No issues at all.
Questions:
1) SignalCheck Pro reports that mobile data is "unregistered" when trying to get 3G data. Is registration of 3G data tied to the SIM card or to the MEID of the phone? Trying to determine if the registration problem lies with the SIM, the phone, or the network.
2) Why would I be able to get a 1x data connection but not 3G?
3) Ting is suggesting network problems may be playing a part but I'm not sure as the problem has persisted through several cities around west Texas and eastern New Mexico and throughout Lubbock TX which has many cell towers. Is there any way this could be a network issue?
4) Is the SIM for the MXPE compatible with my old Nexus 5? I'm wondering if swapping the SIM into my N5 will help to diagnose the problem.
5) Is anyone else with a MXPE having issues with 3G data?
This one is puzzling and I need some help from the gurus. Thanks much.
DC
Bump.
Swapped SIMS with one sent by Ting to verify the problem wasn't with the SIM. Still no 3G.
DC
DC73 said:
Long time lurker. First time poster.
I am having problems getting 3G data on my new phone.
Last week I activated a new Moto X Pure Edition on the Sprint network via MVNO Ting. The phone appeared to activate just fine. Voice, text, LTE, Wi-Fi, and 1x data are all working without any obvious issues. Phone is pure stock.
3G data is not working. If I set Preferred Network Type to "LTE (recommended)", mobile data works on LTE but if I travel to an area that has not yet been upgraded to LTE, it will not drop back to 3G. Further, if I choose 3G as the Preferred Network Type regardless of whether the phone is connected to an LTE tower or a non-LTE tower, I get no data connection. Same for Global - no 3G connection.
If I choose "1x" as the Preferred Network Type (whether in an LTE area or not) then the phone will establish a data connection. The phone reports this connection as 3G in the status bar but the speed is so unusable that I doubt it can be a 3G connection.
I've done a carrier wipe, updated the device config (profile) and updated the PRL, all several times. Nothing changed. I've also done a factory reset which also did not help. I did not have any issues with my Nexus 5 which the MXPE replaced. I have since reactivated the Nexus 5 with a new number while troubleshooting this problem and it reactivated just fine. No issues at all.
Questions:
1) SignalCheck Pro reports that mobile data is "unregistered" when trying to get 3G data. Is registration of 3G data tied to the SIM card or to the MEID of the phone? Trying to determine if the registration problem lies with the SIM, the phone, or the network.
2) Why would I be able to get a 1x data connection but not 3G?
3) Ting is suggesting network problems may be playing a part but I'm not sure as the problem has persisted through several cities around west Texas and eastern New Mexico and throughout Lubbock TX which has many cell towers. Is there any way this could be a network issue?
4) Is the SIM for the MXPE compatible with my old Nexus 5? I'm wondering if swapping the SIM into my N5 will help to diagnose the problem.
5) Is anyone else with a MXPE having issues with 3G data?
This one is puzzling and I need some help from the gurus. Thanks much.
DC
Click to expand...
Click to collapse
Yes..i am having the same issue..with vodafone in india
Update. After two Moto X PE phones, numerous factory resets, much research and testing, there is now a work around to this problem. The problem does not appear to impact any phones on the big 4 networks. It only impacts phones on a Sprint MVNO.
There are now known eHRPD issues with Sprint and their MVNOs. The work around solution is to disable eHRPD. Sprint is working on changes to eHRPD that may resolve the issue permanently. Thanks to Ting for their persistence in helping get to the bottom of this problem.
DC
Final update. Earlier this month Sprint released some changes to the way eHRPD handoffs are handled and that resolved my issue. My Moto X PE now works as it should with no workarounds necessary to get 3G data.
DC
DC73 said:
Final update. Earlier this month Sprint released some changes to the way eHRPD handoffs are handled and that resolved my issue. My Moto X PE now works as it should with no workarounds necessary to get 3G data.
DC
Click to expand...
Click to collapse
How to get this update?
Sekasniy said:
How to get this update?
Click to expand...
Click to collapse
There was no update pushed to the phone and no changes to the phone. The fix was on the network side.
DC
DC73 said:
There was no update pushed to the phone and no changes to the phone. The fix was on the network side.
DC
Click to expand...
Click to collapse
So why not work 3g? Is the problem in cell operator?
^^Sprint had some issues with 3g (ehrpd) on mvno's. It would work if forced to evdo, but not ehrpd. Sprint made some changes to their network so this now works correctly. It was a network side issue.
Edit: Problem has been resolved. See thread linked below in this first post.
Original Post:
Please confirm whether or not 3G data works on your MXPE and report which carrier you are using. If an MVNO, please
report the network affiliation.
I am using Ting on Sprint network and my 3G data does not work.
I described the problem In this thread: http://forum.xda-developers.com/moto-x-style/help/3g-data-t3233752
I'm working with Ting and Motorola to troubleshoot the problem. I am aware of 3 phones counting mine that do not get 3G data. Trying to ascertain whether this is a fairly isolated problem, if all MXPE phones have the issue, if this is a Sprint issue, or if it is a Ting or other MVNO issue on Sprint.
To summarize: Voice, text, LTE and 1X data all work. 3G data does not work although twice I was able to get it to work for less than 1 minute. It makes no difference if I am in an LTE area or not. SignalCheck Pro mostly reports the 3G data connection as "unregistered" although sometimes it reports it as "inactive". A SIM swap from a Sprint SIM to a Ting SIM made no difference (exact same part number). Various factory resets and carrier wipes also made no difference.
Another symptom is that my phone will not activate unless I have a Wi-Fi connection. Apparently the 3G data connection is needed to properly activate the phone.
Thanks much,
DC
Yes, on Verizon
I'm on Sprint, and when I'm in a low signal area (home), my 3G cycles on and off constantly. I came from a 2013 Moto X and did NOT have this issue. If Marshmallow update doesn't fix it, I will likely sell it and go Nexus 5x.
yes works on Verizon
Sent from my Moto X Pure Edition
Al three, LTE, 3G and 2G work on AT&T.
Looks like I am not alone here.
Mine is Moto X Pure Edition 32GB from Amazon.
I am in Singapore using Starhub.
I have LTE/4G or 3G, but it is like on and off.
Especially when I am on the train and the train goes underground, mostly i am not connected to internet.
It may show LTE or H, when I load FB, it will show me loading icon. That's it.
Hopefully this is a software bug.
It really pissed me off since my old phone Xperia Z Ultra has no issue at all in that area.
Anyone find anyway to fix it?
Thanks.
Thanks for the help. I also posted this request on a couple of other forums and even though the response was limited, there does not appear to be an issue with Sprint which leaves my phone or Ting as the problem.
DC
It works fine for me I'm on T-Mobile. Have you tried going into the settings and searching for cellular network? Because I had a strange issue where my LTE wasn't coming on. I'll post a screen shot of what I'm talking about.
This is in the settings where it says more.
As soon as I push cellular network it starts to scan then a list of providers pop up then I select my provider.
gokart2 said:
I'm on Sprint, and when I'm in a low signal area (home), my 3G cycles on and off constantly. I came from a 2013 Moto X and did NOT have this issue. If Marshmallow update doesn't fix it, I will likely sell it and go Nexus 5x.
Click to expand...
Click to collapse
Turning off LTE in mobile network setting. That solve my problem for me. Personally I like to control network mobile manually. My old phone used to be completely manual means I can force my old phone to connect U.S. Cellular(3G) or Verizon(3G) while im in the 1x area.
joe1blue said:
As soon as I push cellular network it starts to scan then a list of providers pop up then I select my provider.
Click to expand...
Click to collapse
Yes, I'm very familiar with that menu but it must be different for CDMA carriers. I get a new menu after choosing cellular network and one of the options (Preferred Network Type) is where I can choose LTE, 3G, 1X or Global. Makes no difference which I choose, 3G still doesn't work.
I've returned the phone to Motorola for a replacement.
DC
Just turned off 4g to see if 3g works since I always get 4g where I live. It works fine on Verizon.
I live un chile where the internet its not so good, but with aws i have a great experience
Enviado desde mi XT1575 mediante Tapatalk
Hi DC, I have the exact same problem as you. Wondering if getting a new phone from Motorola fix your 3g issue?
Thought I would test this since I'm on Sprint. Forcing 3g seems to work fine, downloading speedtest on 3g right now.
I am on MM and did not test on LP.
hmfish said:
Hi DC, I have the exact same problem as you. Wondering if getting a new phone from Motorola fix your 3g issue?
Click to expand...
Click to collapse
I haven't received the new phone yet. Motorola took a bit longer than originally thought. The new phone is supposed to be here early next week. I'll report back after I get it activated and tested.
DC
hmfish said:
Hi DC, I have the exact same problem as you. Wondering if getting a new phone from Motorola fix your 3g issue?
Click to expand...
Click to collapse
The new phone did not fix the issue. Still no 3G data. What carrier are you with? So far, other than a couple of overseas users, the only people I've found with the problem were customers of a Sprint MVNO.
Since I sent the first MXPE back, I've acquired an Airave because the Sprint signals at my house are a bit weak. Strange thing is that I do get 3G data when connected to the Airave but nowhere else.
DC
Update. After two Moto X PE phones, numerous factory resets, much research and testing, there is now a work around to this problem. The problem does not appear to impact any phones on the big 4 networks. It only impacts phones on a Sprint MVNO.
Thanks to all who participated in this thread.
There are now known eHRPD issues with Sprint and their MVNOs. The work around solution is to disable eHRPD. Sprint is working on changes to eHRPD that may resolve the issue permanently. Thanks to Ting for their persistence in helping get to the bottom of this problem.
DC
3G on Moto X Pure Edition.
Yes it works in some area's on T-Mobile, Does not work sometimes. Wish the range was better.
I started out with USCC on this device. But last week I switched ourn lines over to big red. I noticed that big red forces you to use LTE, with no options under "cellular networks" to select CDMA. Here in Maine, LTE drains your battery 50% faster than CDMA, and data is wonky. It tends to be slower than CDMA, or at least feels slower because it is constantly switching between the 2 or hanging in limbo.
My phone was set to CDMA on USCC, and even after switching to Verizon, I'm still on CDMA. My question is, if I return to stock LP will it force me into LTE -with no choice of switching back to CDMA? So far, Marshmallow has been a huge disappointment on my phone.
HikingMoose said:
I started out with USCC on this device. But last week I switched ourn lines over to big red. I noticed that big red forces you to use LTE, with no options under "cellular networks" to select CDMA. Here in Maine, LTE drains your battery 50% faster than CDMA, and data is wonky. It tends to be slower than CDMA, or at least feels slower because it is constantly switching between the 2 or hanging in limbo.
My phone was set to CDMA on USCC, and even after switching to Verizon, I'm still on CDMA. My question is, if I return to stock LP will it force me into LTE -with no choice of switching back to CDMA? So far, Marshmallow has been a huge disappointment on my phone.
Click to expand...
Click to collapse
Just go into hidden menu via dialer and force your phone into CDMA or LTE or whatever you want. It's simple really and will give you what you want.
Well, is there a "new to Verizon" guide somewhere? Verizon didn't tell me about the secret codes. I don't even know how to do an advanced prl update.
I should have clarified that I've only ever been on USCC. I've never used Verizon. But I do vaguely remember reading about a hidden dialer code now that you mention it. I'll look into that.
HikingMoose said:
Well, is there a "new to Verizon" guide somewhere? Verizon didn't tell me about the secret codes. I don't even know how to do an advanced prl update.
Click to expand...
Click to collapse
This is android secret code not Verizon.
*#*#4636#*#*
Thanks. Never needed it because us cellular already offers that.
HikingMoose said:
Thanks. Never needed it because us cellular already offers that.
Click to expand...
Click to collapse
It's not a that they don't offer that 99% of the time you are better off on LTE so its good that phones prefer LTE. Most likely your other phone simply had that option not hidden unlike on Moto. So that wasn't a ussc feature
Sent from my XT1575 using Tapatalk
Agree to disagree. The data speeds are about the same here, but with the constant handoffs, LTE actually becomes slower and pages won't load because it's switching to 3G and back to LTE over, and over, and over. Plus the added battery drain off having 15-20dBm weaker signal, it's a no brainer. But maybe that's just in our less developed state.
The Samsung phone that I bought for my wife has no CDMA provisions, so it's not a Moto thing, it's a Verizon thing.
You can also download the thunder bolt lte on/off app and you have choices like CDMA auto prl. I use it to force CDMA only on my range extender at home.
Use shortcut creator to link to the hidden menu and your all set
HikingMoose said:
Agree to disagree. The data speeds are about the same here, but with the constant handoffs, LTE actually becomes slower and pages won't load because it's switching to 3G and back to LTE over, and over, and over. Plus the added battery drain off having 15-20dBm weaker signal, it's a no brainer. But maybe that's just in our less developed state.
The Samsung phone that I bought for my wife has no CDMA provisions, so it's not a Moto thing, it's a Verizon thing.
Click to expand...
Click to collapse
This device doesn't run Verizon branded firmware at all. It's how Motorola provisioned the device to work. Like patt2k said you can change that via the hidden menu and you should be good to go, it won't look for LTE after that.
Oaklands said:
You can also download the thunder bolt lte on/off app and you have choices like CDMA auto prl. I use it to force CDMA only on my range extender at home.
Click to expand...
Click to collapse
There seem to be many LTE on/off utilities in the App store. How did you pick this one?
I also have a Verizon Network Extender at home. I have trouble getting connected to it. I often have to reboot or turn the radio on/off to get my phone to connect to the Extender. I would appreciate any advice on how to get my phone to connect to the Extender more reliably.
It would also be nice if the phone would show via an Icon or screen that it is connected to the Extender. Right now the only way to know is to dial #48
EDIT: When I go into the Hidden Menu and select CDMA only, the phone temporary drops the LTE signal. However, LTE seems to quickly come back. Any suggestions on how to turn off LTE when I am home so that I force a connection to the Network Extender?
I can't get the hidden menu to switch from CDMA to LTE. It will switch temporarily, then drop the radio altogether forcing me to restart. Upon restart it's in CDMA only again. Personally, I'm fine without LTE. But I'm not sure why I can't get it enabled at all. I'd like to know I COULD have LTE if I wanted it. So I'm confused why it's stuck in CDMA
swieder711 said:
There seem to be many LTE on/off utilities in the App store. How did you pick this one?
I also have a Verizon Network Extender at home. I have trouble getting connected to it. I often have to reboot or turn the radio on/off to get my phone to connect to the Extender. I would appreciate any advice on how to get my phone to connect to the Extender more reliably.
It would also be nice if the phone would show via an Icon or screen that it is connected to the Extender. Right now the only way to know is to dial #48
EDIT: When I go into the Hidden Menu and select CDMA only, the phone temporary drops the LTE signal. However, LTE seems to quickly come back. Any suggestions on how to turn off LTE when I am home so that I force a connection to the Network Extender?
Click to expand...
Click to collapse
It worked with other Motorola devices in the past. CDMA only will fix your network extender issues.
You will have to set it back when you leave the house. Also it will go back to the default settings if you reboot. Works great for me.