Touchscreen not working properly after firmware update - Galaxy Note 4 Q&A, Help & Troubleshooting

I decoded to upgrade from 5.0.1 to 5.1.1...really wish i hadn't.
First off i installed TWRP which went ok, though when i booted to recovery i noticed the touchscreen didn't work right, you had to press a couple of centimetres above the item you wanted to select. I figured it was just a dodgy interface and thought nothing of it
Then flashed this ROM [ROM][N910F][ALEXNDR] ★ COI3 / POF2 ★ DevBase, Multi CSC, Safe De-Bloat - http://forum.xda-developers.com/note-4/snapdragon-dev/rom-bob4-devbase-multi-csc-safe-bloat-t3033881 and updated the modem and bootloader to the 5.1.1 versions as per instructions on that thread.
When the phone restarted the touchscreen was still screwed, keypresses register no where near where they should.
At this point i was getting worried so decided to revert back to the stock 5.0.1 i was using. I flashed N910FXXU1BOC5_N910FBTU1BOB2_BTU along with the following BL_N910FXXU1BOB4 and CP_N910FXXU1BOB4.tar modem files using ODIN.
Restarted the phone and the screen is still not working properly
I've no idea what to try now, so figured i ask the experts on XDA

I had similar problems with touchscreen. Try this press *#2663# and you should see the menu I posted on the image. Update the first 2 options you see & reboot. Hit thanks if it helps ??

Thank you so much !!!!! It worked

Glad I could help ?

Thank you so much. My Note 4 was acting weird where only the S-Pen would work properly and touch didn't.

thank you very much,you help me a lot.

??
Sent from my SM-N910W8 using XDA-Developers mobile app

Issue with TouchScreen after botched TWRP install
Jose0726 said:
I had similar problems with touchscreen. Try this press *#2663# and you should see the menu I posted on the image. Update the first 2 options you see & reboot. Hit thanks if it helps
Click to expand...
Click to collapse
This fixed my issue!!! Great solution!

I had a few spots in lower right corner, for example keys bnm on keyboard sometimes weren't recognised. It was really annoying. Now it is working great after this update. Thanks ?
Sent from my SM-N910C using Tapatalk

This happened to me to. TWRP is a piece of ****. Utterly unreliable and will give you a feeling of security. When you need it most this bugware **** will foul up, lock up and corrupt. I'v had many issues with this junk.

Related

[Q] Buttons and bottom half of screen unresponsive.

After the update to 4.4.2 my Galaxy Note 3(unrooted), the buttons(home, power and volume not soft keys) and the bottom half of the screen are sometimes unresponsive. It starts functioning again either after a quick lock and unlock or automatically after a few seconds. Is this a bug in the new update or a problem with the digitizer? I have tried resetting the phone a couple of times. Can someone help me?
jake262 said:
After the update to 4.4.2 my Galaxy Note 3(unrooted), the buttons(home, power and volume not soft keys) and the bottom half of the screen are sometimes unresponsive. It starts functioning again either after a quick lock and unlock or automatically after a few seconds. Is this a bug in the new update or a problem with the digitizer? I have tried resetting the phone a couple of times. Can someone help me?
Click to expand...
Click to collapse
factory reset won't remove bugs.
cause u didn't have this problem in previous firmware it s not because of hardware.
so try flash compatible stock rom from another region.
if problem remains take it to official service.
:good:
x102x96x said:
factory reset won't remove bugs.
cause u didn't have this problem in previous firmware it s not because of hardware.
so try flash compatible stock rom from another region.
if problem remains take it to official service.
:good:
Click to expand...
Click to collapse
It was an official update so short of rooting it and flashing a new firmware i don't see any other options.
jake262 said:
It was an official update so short of rooting it and flashing a new firmware i don't see any other options.
Click to expand...
Click to collapse
rooting is not necessary for flashing stock rom.
I'm having the same problems. Screen locks up often when I'm browsing in Chrome. For Gods sake this has 3gb of RAM!!!!!
Sent from my Nexus 7 using Tapatalk
x102x96x said:
factory reset won't remove bugs.
cause u didn't have this problem in previous firmware it s not because of hardware.
so try flash compatible stock rom from another region.
if problem remains take it to official service.
:good:
Click to expand...
Click to collapse
ok so i flashed a stock kitkat firnware. the problem is still there.
jake262 said:
ok so i flashed a stock kitkat firnware. the problem is still there.
Click to expand...
Click to collapse
flashed original rom via odin 3.09. Them hard reset. I have the same problem with screen. Is software problem.
Sorry for my bad English.
jake262 said:
After the update to 4.4.2 my Galaxy Note 3(unrooted), the buttons(home, power and volume not soft keys) and the bottom half of the screen are sometimes unresponsive. It starts functioning again either after a quick lock and unlock or automatically after a few seconds. Is this a bug in the new update or a problem with the digitizer? I have tried resetting the phone a couple of times. Can someone help me?
Click to expand...
Click to collapse
While phone works just pull out the battery and also don't use cover. I think its just about samsungs politics. ..
Sorry for my English
Same issue
jake262 said:
After the update to 4.4.2 my Galaxy Note 3(unrooted), the buttons(home, power and volume not soft keys) and the bottom half of the screen are sometimes unresponsive. It starts functioning again either after a quick lock and unlock or automatically after a few seconds. Is this a bug in the new update or a problem with the digitizer? I have tried resetting the phone a couple of times. Can someone help me?
Click to expand...
Click to collapse
I also have the exact same problem... I already did the factory reset but no luck. I increased the sensitivity but still happens...Can anyone help us? or it is caused by the recent upgrade of OS to kitkat version... Thanks.
GOOD NEWS!
I have been having this issue as well. Lots of research on the net has provided me with no real solutions. I think there is something missing in this update. I do not know what it is im not that smart but something is wrong across the board.
I have done a master reset back to factory and within minutes of the set up it started lagging/ not responding again. Figured i would give it a few days and well nothing changed so I contacted T-mobile and spoke with Tech Support located in Texas and he concluded that it is an SD card. He says that the SD card was on the phone prior to the update and is causing the issue since its old. WTF! I told him that the processor, ram, HDD, CPU are all considered old now. Personally I think its a stupid response.
I am going to give this a shot anyways. NO SD card no pictures no music.... Already within 15 minutes of no SD card issues are still there. I am really starting to hate this phone because of this update. Hoping to get a replacement (new) with 4.3 still on it. NO UPDATE for me till i know this and several issues are fixed.
I know i could root but i dont feel i should have to to fix any issues.
Has anyone else found a solution or heard of one yet?
Just try this , go to setting / general / power save , swith it on.
Then wait a moment before you try your phone again.
my wife phone got this issue because of over heating.
after switching the power save , the issue is gone.
update... contacted Tmobile within the last hour and apparently this rep said this is a known issue. She contacted Samsung and Google (could be blowing smoke up you know what) but she came back and said they are very aware of the issues and are vigorously working on a fix and your informations will be one of the first ones to get it. She was saying 4.4 (kitkat) screwed up a lot of Samsung devices. BTW she was also having the same problems. All replacement phones will come with 4.4 so exchanging is out of the question.
Regarding the power saving thing ill give it a shot. It was on before the master reset. Noticed it was off when i went in. On now so ill try then.

Problem with touchscreen since 4.4.2 update

Hey there
A friend of mine has the following problem with his Note 3 (completely stock).
Since the latest 4.4.2 OTA update, sometimes suddenly the screen does not respond to touching it with your hand. It does react to the stylus.
Locking and unlocking the screen does the job, but only for a few minutes.
I wiped the phone via stock recovery, but the problem persists.
Anyone with the same problem, or maybe a clue?
Thanks!
GT-i9300, CM11, Boeffla
joriswagter said:
Hey there
A friend of mine has the following problem with his Note 3 (completely stock).
Since the latest 4.4.2 OTA update, sometimes suddenly the screen does not respond to touching it with your hand. It does react to the stylus.
Locking and unlocking the screen does the job, but only for a few minutes.
I wiped the phone via stock recovery, but the problem persists.
Anyone with the same problem, or maybe a clue?
Thanks!
GT-i9300, CM11, Boeffla
Click to expand...
Click to collapse
Hi
Same problem here,I tried several 4.4.2 official and custom roms but not fixed and I tried these too:
I tried mega wipe and last rom in samfirmware!
I removed my external sd card
And I googled and found there are others with same problem so it shouldn't be hardware problem
p.s.When screen freezes just half of it works! And just doesn't work by fingers and it works by s_pen!
There no way to come back to 4.3 too
What should I do?
Ty in advance
Finally Solved!
Hi
I had same problem
I did everything u said like:
mega wipe and changing rom
custom roms
taking out battery when it's on ( I Did this but I don't know It had any effects on my phone or not!)
taking out external card
But I still Had the Problem
Solution:
But I had a flip cover and I separated that from phone and thanks God,surprisingly It's Fixed and it works like a charm!!! after that I used my original cover and there is no problem till now.
Good Luck
Had the same issue posted it here bit no one responded.
Solution: The flip case I had..there's a problem with it where it locks the screen even when the case is not closed. But lately I had no issue it just seem to gotten fixed by itself.
Sent from my SM-N9005 using XDA Premium 4 mobile app

[Q] Problems with screen and Back, home, menu and something else!!!

Hi guys!
I've just bought a Note3 n9005 in Singapore, starting with ANdroid 4.4.2
At first it worked very well. But after some times I restart, an error appeared immediately after the phone is on "Unfortunately...process phone.android.com has stoppped". I choosed "OK" and it wont come again if I dont restart my phone,
But it's not only all my problems. In fact I had used a fake S-view although it doesnt work with kitkat (It's a gift from Phone store, It was only used to protect the phone like a flip-cover). And a new problem appear: sometimes my phone is in LAG Touchscreen does not work, I try to drag the Notification bar down, I can do it, and then the screen displays the "notification infomation", touching is unresponsive. Home button and 2 touch buttons Back+menu does not work too. It is just solved by turn off the screen using Power button, and turn on it again.
Can someone tell me the reason about my problems? And how to fix them?
Thank you!
P/s:I'm sorry this is my first post so it can contains errors. Tell me please
Please help meeeee
Have you verified that ur phone is genuine.If yes try doing a factory reset or reflash stock 4.4.2 from odin
Sent from my SM-N900 using XDA Premium 4 mobile app
hhealso included
shine.vietnam said:
Hi guys!
I've just bought a Note3 n9005 in Singapore, starting with ANdroid 4.4.2
At first it worked very well. But after some times I restart, an error appeared immediately after the phone is on "Unfortunately...process phone.android.com has stoppped". I choosed "OK" and it wont come again if I dont restart my phone,
But it's not only all my problems. In fact I had used a fake S-view although it doesnt work with kitkat (It's a gift from Phone store, It was only used to protect the phone like a flip-cover). And a new problem appear: sometimes my phone is in LAG Touchscreen does not work, I try to drag the Notification bar down, I can do it, and then the screen displays the "notification infomation", touching is unresponsive. Home button and 2 touch buttons Back+menu does not work too. It is just solved by turn off the screen using Power button, and turn on it again.
Can someone tell me the reason about my problems? And how to fix them?
Thank you!
P/s:I'm sorry this is my first post so it can contains errors. Tell me please
Click to expand...
Click to collapse
What did you do exactly? did you root your phone and try to delete some stuff? use touchscreen test for your touchscreen to see
the problem,, you can find them on the play store.
What is your phone build number? last resort is just get the stock firmware and reflash it with odin3.09. search it over the forum.
RISHI RAJ said:
Have you verified that ur phone is genuine.If yes try doing a factory reset or reflash stock 4.4.2 from odin
Sent from my SM-N900 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I've verified, it's genuine bro I'm going to hard reset tonight cause I left it home :/
zonicz said:
What did you do exactly? did you root your phone and try to delete some stuff? use touchscreen test for your touchscreen to seethe problem,, you can find them on the play store.
What is your phone build number? last resort is just get the stock firmware and reflash it with odin3.09. search it over the forum.
Click to expand...
Click to collapse
its build number is KOT49H.N9005XXUENA6. I've not rooted it yet, It is running on stock rom 4.4.2 of Samsung.
shine.vietnam said:
I've verified, it's genuine bro I'm going to hard reset tonight cause I left it home :/
its build number is KOT49H.N9005XXUENA6. I've not rooted it yet, It is running on stock rom 4.4.2 of Samsung.
Click to expand...
Click to collapse
Yes, do factory reset first. Backup everything from kies since your device is not rooted. will see from there.
zonicz said:
Yes, do factory reset first. Backup everything from kies since your device is not rooted. will see from there.
Click to expand...
Click to collapse
This ^^
------------------------
If that doesn't fix it, you may have touchscreen issues. Some Note's are affected by this and need replaced.

A very unusual issue with the fingerprint scanner

I've had my phone for a few months now
I flashed the Skydragon 6.0.1 ROM yesterday and I wanted to move back to 5.1.1
So I did, I flashed the TWRP for 5.1.1 and I flashed the Stock OOS 2.2.0
But now, my home button works and Im able to register my fingerprint but after I selected use fingerprint to unlock it doesn't unlock
I've tried every solution on the Internet such as
1) Force stop com.oneplus.fingerprint and hard reset
2)Use software nav buttons
3)Factory reset
Nothing seems to work
I love the fingerprint feature in the OP2
Someone please help me out.
When I dialled *#808# and checked the finger print auto test and it said PASS
So Im sure its not a Hardware error
You should probably flash the old modem back. Can you please get into the security settings inside settings and tell me if you have a force close. If you get a force close you have to flash the old modem.
By saying modem I mean firmware. You can find it in OnePlus 2 Android development > taker18's cyanpop's second post.
Or in blissmallow thread second post.
Sent from my ONE A2003 using Tapatalk
I have the exact opposite issue. My FPS works with all ROMs except H2OS 6.0.1. Let me know if you find a solution. Might help me fix my problem.
kane1234 said:
I've had my phone for a few months now
I flashed the Skydragon 6.0.1 ROM yesterday and I wanted to move back to 5.1.1
So I did, I flashed the TWRP for 5.1.1 and I flashed the Stock OOS 2.2.0
But now, my home button works and Im able to register my fingerprint but after I selected use fingerprint to unlock it doesn't unlock
I've tried every solution on the Internet such as
1) Force stop com.oneplus.fingerprint and hard reset
2)Use software nav buttons
3)Factory reset
Nothing seems to work
I love the fingerprint feature in the OP2
Someone please help me out.
When I dialled *#808# and checked the finger print auto test and it said PASS
So Im sure its not a Hardware error
Click to expand...
Click to collapse
I had the same problem. Do a wipe then flash this it worked for me
https://drive.google.com/file/d/0B97c1b2UXMxCZkh3T0VzSmlCWms/view?usp=docslist_api
Sent from my ONE A2003 using Tapatalk
Thanks guy, I fixed the problem by flashing a persist.img

New EU firmware! (EU1.1.124b)

So, it just popped up while my phone was idle, without anyone calling it in here first, YotaPhone finally decided to give us EU users the RU124 firmware! It looks from the changelog to be the exact EU equivalent to its RU counterpart, including YotaTravel, the return of the YotaStore and other stuff. It's been so long that I don't even remember, but I should be fine flashing this and then reflashing SuperSU and Xposed without losing anything, correct?
If you have stock recovery it will install fine. If not you should be able to grab the update zip from /cache and side load. Then reflash what you want.
Sent from my iPhone using Tapatalk
Yep I'm still on the stock recovery (I just boot TWRP every time I need it). Gotcha, then I'm just dumping my Titanium Backup folder onto my PC as a precaution, and then I'll update and report back on SU\Xposed.
Looks like whatever Yota pushed at 117MB was the wrong thing - a failed update attempt and a reboot later, it's now 0.94 GB. Seems like it's the correct size in ftp://fw.ydevices.com/YotaPhone2/Firmwares/EU/ so now it should work.
Update from RU1.1.112 to RU1.1.124 issue
https://r.tapatalk.com/shareLink?ur...share_tid=3436224&share_fid=3793&share_type=t
Sent from my iPhone using Tapatalk
Just as expected the 0.94 GB update file worked, I reflashed SuperSU and Xposed and the phone is working great on 1.124b.
What version were you coming from?
Sent from my iPhone using Tapatalk
EU1.87. I wanted to go to the RU version but never could get a KitKat RU firmware to boot on my device, so I just gave up and went back to the latest EU firmware.
Ah OK that makes sense. Glad you got it working.
Sent from my iPhone using Tapatalk
Go mine today (1.1.44HK)
Updated to EU 1.1.124b with official yotaflasher.
No Su nor any hack.
So far no bug, it's a great device.
Hi there!
I'm waiting for my yotaphone 2 from this new wave from chinese shops. I ordered the International version. Is it safe to flash the EU version firmware over the "international" version?
And please, can anyone provide an alternative downolad link for the yota flasher?
The one from offcial website:
https://yotaphone.com/us-en/ypflasher/
is a corrupted zip file.
Thanks!
Edit:
I could get it from here:
ftp://fw.ydevices.com/YotaPhone2/YotaPhoneFlasher/
Seems there's a bug.
Almost each time i try to unlock phone (with power button) from EDP the pin keyboard isn't showing up, i must tap all over the EDP screen, way it's relocking then i can have the keyboard again.
Solved by using gesture instead of pincode
satsuki_yatoshi said:
Solved by using gesture instead of pincode
Click to expand...
Click to collapse
Gutted they removed the Instagram Cover instead of fixing it!
Rarelyamson said:
Gutted they removed the Instagram Cover instead of fixing it!
Click to expand...
Click to collapse
they removed the Instagram Cover instead of fixing it!
Click to expand...
Click to collapse
Instagram restricted access to its API, so none of 3rd party apps now work properly. Thats why Instagram Cover was removed.
Hello
I deployed this great update a few days ago, and it clearly brings numerous improvements and fixes.
One visibly new bug annoys me a lot anyway, and that's why I am posting :
When I type a SMS on the EPD, lots of freezes occur. And today, I found a simple pattern. I type a word, and then I back-delete one or a few letters of it. Then I add new letters, and that frequently freezes the EPD for a long moment.
It's not 100%, lots of times it freezes under these conditions, few other times it does not.
I setup 3 languages to choose from (thanks to the update !) and the auto correction is ON.
Does someone else experience the same issue ? Any workaround or fix ?
Thanks
Appens to me 2 times, each time i needed to look/unlook the edp screen to solve
My problem is that with the latest update I need to restart my phone until it starts charging. Otherwise it will not charge ... does this happen to anybody else? Probably I should try to reset ...
no charge bug here
No charge bug here neither. Quite the opposite in fact, I would even say that autonomy obviously improved since this update.
And I confirm I have the same bug with the PIN keyboard not showing up on the EPD when using the Powa button. It happens very often after using the other screen, but unlocking by tapping twice is an easy and efficient workaround.
Surprising obvious bugs anyway, I hope the Yotagods watch us and intend to fix them.

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