Sprint Signal issues? - X Style (Pure) Q&A, Help & Troubleshooting

Just wondering if could be faulty unit or Sprint signal problems but i've been getting dropping signals randomly inside of my house, and also friend telling me that they called me but i never them calls, if more ppl like me?
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I'm on Sprint JC and I've gotten slightly lower speeds in my living room than my Note 3 ,but still very solid 4G , But my city has strong Sprint LTE..
I've had no interruptions no sputters.

ttkyles said:
I'm on Sprint JC and I've gotten slightly lower speeds in my living room than my Note 3 ,but still very solid 4G , But my city has strong Sprint LTE..
I've had no interruptions no sputters.
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Click to collapse
Do you think should I request an RMA for my phone? Or maybe is Sprint side
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Just helped my girlfriend's mom with her new phone today (she's not had a smartphone before). I was very pleasantly surprised and happy for her that her phone registered 10-12 dBm better signal than my S6 (S6 and MXP both on Sprint right next to each other on the countertop).
Edit: I don't know that it would make a difference, but maybe just verify as an easy check, see if it is set to LTE. Her phone was initially set to Global, for some reason (it worked either way, but I didn't pay attention to signal before switching it to LTE).

I think Global is for aloud the phone to be selecting either LTE, 3G or 1x based on the signal, so if we switch to LTE only as soon I move to LTE ill be losing data
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Related

[Q] Why does the signal antenna on the GS4 suck this bad?

I came over to the GS4 from a Motorola Photon 4G and the cellular signal antenna on the GS4 is nowhere even close to being as good as the Photon's. I am roaming almost all of the time at my house now where before with my Motorola I never had an issue. Is this a known problem with Samsung phones?? Is there anything that can be done about it?
Guess it all depends on perspective. I came from an Evo 3d, the S4 is hands down leaps and bounds better in reception than my 3d.
So from my perspective I have no gripes on the s4's reception.
Sent from my SPH-L720 using xda app-developers app
No issues here either. I came from the GS3 though. Maybe NV is in full effect in your area?
Sent from my SPH-L720 using xda app-developers app
This phone has the best antennas on the market actually. Test the dbm levels not your signal bars. Signal bars show voice not data. Most likely your poor reception is the network not the phone although it could be a bad device but I doubt it. You could be getting a NV upgrade in your area which would be good. Update your prl and profile. Check out s4gru.com for network vision and lte info.
Brought to you by Sprint and the letters GS and the number 4
Same network, Sprint, that I was on a few weeks ago with the Photon. Nothing has changed but the device. Its clearly nowhere near as good as the Photon as far as signal reception goes. I love it though. Just wish the antenna was as good.
jbb2388 said:
Same network, Sprint, that I was on a few weeks ago with the Photon. Nothing has changed but the device. Its clearly nowhere near as good as the Photon as far as signal reception goes. I love it though. Just wish the antenna was as good.
Click to expand...
Click to collapse
Where do you live and do you know if Network Vision had been started in your area. If not it could very well have just started in the "few weeks" you claim you swapped from your other phone. In my area specifically Network Vision upgrades began literally overnight and signals dropped to zero for several days. Even more weeks after the upgrades began signal comes and goes as they turn towers on and off testing them.
Sent from my SPH-L720 using xda app-developers app
jbb2388 said:
Same network, Sprint, that I was on a few weeks ago with the Photon. Nothing has changed but the device. Its clearly nowhere near as good as the Photon as far as signal reception goes. I love it though. Just wish the antenna was as good.
Click to expand...
Click to collapse
Same here, not even close to the Photon. In fact, sometimes I get the "no connection retry" messages on the s4 at work and home in Omaha and the only time I got that on the Photon was in Backbone State Park, IA! love the phone though!
It will be hard to beat a Motorola phone for signal strength. I had a Photon as well and it always had signal in places other phones didn't. However, with the S3 and S4 I have not had any issues with dropped calls or bad signal. It has been about average.
The Photon is known to get really good cellular reception. That was the case for me, although wifi on that phone is terrible. In my experience, my GS4 gets better voice, data, and wifi reception than any other phone I've had on Sprint. I guess YMMV.
Sent from my SPH-L720 using xda premium
I had the Photon as well until I upgraded to the S4. I haven't really noticed a difference, other than the S4>MoPho.
My wife and I both switched to the S4 from Photon 4Gs and we have both noticed how much better the RF reception was on the old Photons. The S4 is a great phone but it drops into roaming in areas that were never an issue for us before. I've heard a pot of anecdotal evidence, though, that Moto always makes strong RF phones.
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Its the radio in these samsung phone u are right Motorola,iPhone have Better
radios
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smoke423 said:
Its the radio in these samsung phone u are right Motorola,iPhone have Better
radios
Sent from my SPH-L720 using xda premium
Click to expand...
Click to collapse
Don't know about iPhones... My mom and bro both have the i5 and last week when we went to California (LA specifically) for a family trip, I had LTE in areas they didn't and every time they had LTE so did I. Same goes for areas of NYC, they will not have LTE in areas I do. And yes, all of us have Sprint.
My cellular signal is much better than the HTC One I traded for the S4, but my wifi signal is terrible. With my One, I was able to connect to both my 5GHz and 2.4GHz channels upstairs (although 5 had bad signal strength due to range), and 2.4GHz was pretty great.
On the S4, my 5GHz connection is about the same, but it barely registers the 2.4GHz at all. What's up with that?
I also came from the Photon to the G S4, it has huge difference in reception. I knew I would loose some signal when I decided never to buy another Moto again but this hurts! I can sit in my house in Lincoln NE and I'm lucky if I can keep a signal long enough for the phone to ring the other line. Most of the time I get the Sprint Error code.
Go back to the photon. Problem solved.
Sent from my SCH-I545 using Tapatalk

Weak signal, poor reception, dropped calls

Anyone else having these issues? I've noticed that places I always had at least 1-2 bars with my note 2 I will not have any service with my note 3. Also I have been dropping calls in areas that I never did. Could this be my new sim card or should I exchange my phone? I also feel that my wifi connection stability/range is slightly worse than before.
Mine is the same way,don't get the signal my note 2 would and 4G is weaker also .
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steve44618 said:
Mine is the same way,don't get the signal my note 2 would and 4G is weaker also .
Sent from my SM-N900V using xda app-developers app
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Click to collapse
I hope this is just a first software or sim issue. Or at the very worst a first production run issue. I will likely be bringing mine to Verizon this weekend to test and new sim or exchange if that doesn't make any difference. Annoying.
Idk how much it will help you but I noticed I was in 3G a lot of the time as well. Definitely more than my N2, I switched my preferred network to LTE/CDMA instead of Global and I now have 4GLTE way more. As far as the wifi and phone reception, I myself haven't noticed any huge difference but I did read the international version of the N3 already received 2 updates and they supposedly not only improved the wifi and antenna signals but also battery life. Who knows when we'll see an update though. We are on Verizon.
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Ibkevin said:
Idk how much it will help you but I noticed I was in 3G a lot of the time as well. Definitely more than my N2, I switched my preferred network to LTE/CDMA instead of Global and I now have 4GLTE way more. As far as the wifi and phone reception, I myself haven't noticed any huge difference but I did read the international version of the N3 already received 2 updates and they supposedly not only improved the wifi and antenna signals but also battery life. Who knows when we'll see an update though. We are on Verizon.
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Click to collapse
Tried that and it actually made my signal significantly worse. I switched back to global and my problem seems way worse tonight than any day this week. Can barely hold onto a signal in places that I never had an issue before. Battery pull didn't help at all. I constantly get a message that says I can't send messages and then asks me to retry. Frustrating, will be going to Verizon tomorrow or Friday to return/exchange
Just now noticing this
I wonder if this has anything to do with being rooted? it seems like I just started dropping calls like crazy just today. I do remember getting the sent error on some text messages, though I can't remember if that started befor or after rooting.
Haven't had a single issue with signal or dropping calls. Also my 4G speeds are pretty insane. I'm thinking there are some units with defective radios.

How is signal strength / call quality?

Compared to other phones you have had? Im tired of samsung and their crappy radios that cant hold a good 4g connection. On verizon btw
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Cowbell_Guy said:
Compared to other phones you have had? Im tired of samsung and their crappy radios that cant hold a good 4g connection. On verizon btw
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Click to collapse
I'm on Verizon. My signal strength is above what my lg g2 was. Pulled 61 down where I never could with g2 in same area.
Sent from my Kick A$$ MOTO X
That's why i don't buy Samsung phones. One guy stated in another thread he was keeping 4g in his basement and never had on previous phones. Sounds good to me.
Sent from my VK810 4G using Tapatalk
We have similiar thread here: http://forum.xda-developers.com/moto-x-style/help/signal-issues-t3199760
Anyway, good to know there are no real issues about it.
I'm having horrible LTE speeds
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i currently have the note 4 and i get crappy signals even at my school which is in downtown miami
My signal is better on X Pure than my Galaxy S6. Call quality is much better sounding to me also.
I had a S5 two weeks ago, I sold it and bought the nexus 6 when it went on sale at best buy for $350 a week ago.
My S5 would get lte in my house, 2 signal bars and -112dbm. The nexus 6 had a signal bug where it would go from 2 bars to no signal at all and it raped my battery, it wouldn't get lte in the basement either. The signal bug killed my battery, I always had time without signal between 12-20%
I took the nexus 6 back today and got the moto x pure 16gb at best buy it was the only phone they had in stock so I bought it. Signal is great in the basement, -100dbm, 2-3 signal bars all the time and lte works great.
All the phones were on the Verizon network in northeast ohio
I didn't have any official measurements running but all I know is that tonight at a concert inside Key Arena, I had almost full bars of LTE service on my MPX and my girlfriend had barely one bar of edge on her G4
Bootup said:
I didn't have any official measurements running but all I know is that tonight at a concert inside Key Arena, I had almost full bars of LTE service on my MPX and my girlfriend had barely one bar of edge on her G4
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Click to collapse
Just curious, who's your provider?
MOTO X PURE EDITION!
I just went into settings > more > cellular networks > and hit network operators. It'll search for a while and then populate a list of providers ... I selected mine (T-Mobile) in lieu of "choose automatically" and noticed when I backed out of that screen my "preferred network type" had changed. Instead of simply saying "LTE" it shows a bunch more modes (assuming those specific to T-Mo). Of course it's too early to tell the impact of this, but it seems I have more bars (and a slightly better dBm). We'll see what happens

Verizon service horrible lately

I have a DE phone with the latest update. Service in my area this week has been horrible.( Wichita Kansas ) I've mostly been in 3g with service coming and going all week. My coworkers have this problem as well. Is anyone else experiencing poor service ?
cam1pbell said:
I have a DE phone with the latest update. Service in my area this week has been horrible.( Wichita Kansas ) I've mostly been in 3g with service coming and going all week. My coworkers have this problem as well. Is anyone else experiencing poor service ?
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Click to collapse
The tower in my area is notoriously crappy. many times even text messages will delay until we travel to another cell. My ex as an example received a Text message two days after I had sent it. no rhyme or reason, just crap service across all devices.
As far as 3g goes, if others have 4g my only suggestion is to reboot the phone. worked for my s3 running cyanogenmod 12.
Call them and ask them to investigate the tower. Have your coworkers call as well. You would need to know your signal strength for any real troubleshooting. Its possible that another vendor put up a tower or increased bands (channels) on existing tower. Also, does your employer have an extender/repeater. Maybe it is having issues?
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sixtythreechevy said:
Call them and ask them to investigate the tower. Have your coworkers call as well. You would need to know your signal strength for any real troubleshooting. Its possible that another vendor put up a tower or increased bands (channels) on existing tower. Also, does your employer have an extender/repeater. Maybe it is having issues?
Sent from my SM-N910V using Tapatalk
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Click to collapse
I'm going to give it a couple more days just in case they're working in the area and no my company does not have an extender Network out here I wish they did. Thanks
The BPA1 update really screwed with my reception. Prior to the update, I would be 2-3 bars 4G service with no drops inside my fire hall. After the update, I bounce between 1x & 3G with only 1 bar each depending on where I am in the building and it chews through battery the whole time. I updated one night at the hall and went from 2 bars 4G and streaming video with no drop outs to 1x and barely able to load Google.com all while sitting in one spot.
The phone also lags considerably while switching between networks and/or wifi.
swartlkk said:
The BPA1 update really screwed with my reception. Prior to the update, I would be 2-3 bars 4G service with no drops inside my fire hall. After the update, I bounce between 1x & 3G with only 1 bar each depending on where I am in the building and it chews through battery the whole time. I updated one night at the hall and went from 2 bars 4G and streaming video with no drop outs to 1x and barely able to load Google.com all while sitting in one spot.
The phone also lags considerably while switching between networks and/or wifi.
Click to expand...
Click to collapse
I agree the BPA1 update made my reception really bad too. I've gotten so many dropped calls at my house since then. I think I'm dropping Verizon as soon as my contracts up....
You can try 4G switcher app and toggle off LTE/CDMA auto PRL and then back to it to refresh your data?
Flashed back to BOG5 . Signal strength seems fine now. Maybe Verizon puts out ****ty updates on purpose just so people get tired of the poor performance and go buy a new phone . I hope not, makes me wonder
Sent from my SM-N910V using XDA-Developers mobile app
Now that I have unlocked the bootloader, I flashed back to the BOK3 modem and have much better signal strength and faster downloads as a result. Call audio is suffering a bit though with a nasty echo at times...
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Moto G4 4G LTE issue

Hello,
I bought the unlocked Moto G4 from best buy last week to use with ATT. I started the phone initially without any sim card in it. Next time i restarted i put in the sim card and it detected as att sim card and everything seems to work until when I notice that when i am in my office building I only see H and not 4G LTE. I had Nokia 640 earlier which was ATT go phone and i was getting 4G LTE on it in my office building. And I have also got LTE earlier on other phone in same building. I checked the APN settings and they looked ok since I am getting 4G LTE at most of the places. chatted/talked to ATT and they are of no help, they are saying that since its not ATT and unlocked phone, there is no guarantee that you will get lte everywhere and may be the antenna could be weak on the phone. But I am just not sure if I got a faulty piece or what. Since even the lower end lumia 640 was giving me lte in my office building. I am not sure if I should just return and get another piece or just return it for this issue.
Any help is much appreciated..
There are several good apps on Play that show you cell signal strengths and such. Do a search in Play for "cell signal info" and try one of those apps. It will at least give you a place to start and a comparison tool to compare phones.
Sent from my SM-T530NU using XDA-Developers mobile app
I own a G3 and a Moto X Pure, I am on AT&T and have noticed the past few days LTE seems very... umm, weak I guess... at least in the Minneapolis/St Paul area, and my phone was falling back to HSPA+ way more often than "normal" this week (I travel here every week). I thought I was crazy but maybe there is more too it than that. I do know that AT&T has been doing lots of upgrades recently and rolling out LTE-A, or at least some kind of LTE upgrade, in some areas. Back home my LTE speeds consistenyl went from 20Mbps to 70Mbps down and 5Mbps to 25Mbps up in the last couple of weeks.
Best thing to do would be get a signal strength app, like LTE Discovery or Network Signal Info, and compare it to another phone on the same carrier in the same area and band (LTE Discovery will tell you the LTE Band you are using). Remember that not all phones report it the same, it can be wildly different, but it might give you some insight.
My point is, it may not be your hardware... and Moto's in general are known for really good signal reception. Just do some due diligence before returning it, but if you feel it is hardware, but all means exchange it.
thanks guys..will try it out..
Maybe I am being paranoid, but sometimes I wonder if cell carriers some how optimize their LTE signal to work better with their own phones. I have noticed this on T-Mobile when I always seem to get a stronger signal with a T-Mobile branded phone than with a third party unlocked device.
heap1 said:
Maybe I am being paranoid, but sometimes I wonder if cell carriers some how optimize their LTE signal to work better with their own phones. I have noticed this on T-Mobile when I always seem to get a stronger signal with a T-Mobile branded phone than with a third party unlocked device.
Click to expand...
Click to collapse
LOL... No, carriers have the ROM modified to make the icon show more bars on their subsidized phones. They can't actually throttle 3rd party phones on the same plan as a carrier branded ones, legally at least.
Sent from my Motorola XT1575 using XDA Labs
acejavelin said:
LOL... No, carriers have the ROM modified to make the icon show more bars on their subsidized phones. They can't actually throttle 3rd party phones on the same plan as a carrier branded ones, legally at least.
Sent from my Motorola XT1575 using XDA Labs
Click to expand...
Click to collapse
That's what I thought., although I still wonder why I usually get a better LTE signal with T-Mobile branded phones. This seems to be especially noticeable since I have upgraded to Marshmallow. Recently, I have or have owned a T-Mobile LG G4, an LG G3, an Axon Pro, and a Moto X Pure. As a rule I have noticed the signal strength being stronger on the T-Mobile branded phones.
heap1 said:
That's what I thought., although I still wonder why I usually get a better LTE signal with T-Mobile branded phones. This seems to be especially noticeable since I have upgraded to Marshmallow. Recently, I have or have owned a T-Mobile LG G4, an LG G3, an Axon Pro, and a Moto X Pure. As a rule I have noticed the signal strength being stronger on the T-Mobile branded phones.
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Click to collapse
Actual signal strength or the icon? LTE Discovery usually shows the truth...
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This is based on readings from LTE Discovery, not the number of bars the phone is displaying. I suppose you could also come to the conclusion that LG phones have a stronger radio signal than other phones.
I'm having the same problem with both of my g4's in my area and seattle international airport... if it's not working there... then where will it work?
kevin347 said:
Hello,
I bought the unlocked Moto G4 from best buy last week to use with ATT. I started the phone initially without any sim card in it. Next time i restarted i put in the sim card and it detected as att sim card and everything seems to work until when I notice that when i am in my office building I only see H and not 4G LTE. I had Nokia 640 earlier which was ATT go phone and i was getting 4G LTE on it in my office building. And I have also got LTE earlier on other phone in same building. I checked the APN settings and they looked ok since I am getting 4G LTE at most of the places. chatted/talked to ATT and they are of no help, they are saying that since its not ATT and unlocked phone, there is no guarantee that you will get lte everywhere and may be the antenna could be weak on the phone. But I am just not sure if I got a faulty piece or what. Since even the lower end lumia 640 was giving me lte in my office building. I am not sure if I should just return and get another piece or just return it for this issue.
Any help is much appreciated..
Click to expand...
Click to collapse
AlexanderJohn said:
I'm having the same problem with both of my g4's in my area and seattle international airport... if it's not working there... then where will it work?
Click to expand...
Click to collapse
Yeah well I ended up keeping the phone. Someone else in the same building also reported lower quality signal with even Iphone and moto g4, all other areas we are getting lte so guess, i took my chances.
AlexanderJohn said:
I'm having the same problem with both of my g4's in my area and seattle international airport... if it's not working there... then where will it work?
Click to expand...
Click to collapse
Using "nxtgenphone" APN? Sometimes LTE doesn't work unless you do
Sent from my Motorola XT1575 using XDA Labs
I ended up calling att and they provisioned my line for lte. Fixed both phones.
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