Has anybody had their Edge+ randomly do a factory reset? My wife's phone just did this and I'm trying to determine if it was an "operator error" of some sort or if this may be an issue others have experienced. All her personalized settings went away, photos were erased, etc. I appreciate the feedback.
Update: So this issued turned out to be a user error. She put her phone case on upside down by accident, which caused it to restart and ask if she wanted to 1-reboot normally or 2-factory reset or 3, 4, 5 etc...apparantly it defaulted to factory reset, which she selected. Lesson learned.
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Hi!
I've had my TyTN for about six months now and i haven't encountered anything like this. Yesterday my phone did a hard reset by itself. The phone had got slow and eventually, it didn't do anything so i pressed the reset button with the stylus. The phone rebooted but it took a bit longer than it usually does, and after the HTC-screen I got a that blue start screen which says "Tap the screen with the stylus to start using your phone" or something like that.
After setting it up all the messages, contacts and calendar notes (and of course everything else on the phone) had disappeared. After a few minutes the phone got stuck again; it didn't do anything even I tried to close the programs I had running (messaging and calendar). So I left it alone for a while to "think" but after app. 5 minutes it was still in the same situation so i pressed the reset button again with the stylus, the boot screen came on and nothing happened after that. I tried to reset it again - nothing. I took the battery out and replaced it - nothing. Nothing seemed to help. I did the hard reset and the phone worked normally again.
Has anyone any ideas what happened? I'm perfectly sure that I didin't press the soft keys while resetting the phone so I haven't done the hard reset myself. I'm going for a holiday to Germany and it wouldn't be very nice if something like this happened during the trip. I have guarantee left on the phone so I'll take it to the service shop.
I just installed the BatteryStatus today plug in and it was working fine until i turned on the option to show the CPU speed. Then it just hung up. Now when I soft-reset it hangs when loading the today screen. Some of the plugins load but it hangs before BatteryStatus loads, probably while loading it. Any way I can get to my system to change that setting? I would prefer to not do a hard reset. But if I do, how do I do a hard reset?
Sounds like a hard reset to me....Hold down the two keys with the dot's on them next to your phone buttons and hit the reset button while pressing the reset switch and hold them down for a second or two longer. If you have a Memory card in on the 6800 I hear you may want to take it out if you don't want it cleared as well...good luck.
hmmm I went to do a hard reset... saw on another site that you press all the buttons and press reset. I pressed all the side buttons OK, Voice, On, Comm, Camera and hit the reset.
It went to a screen with red, green and blue (i think) bars and said USB at the bottom. Then I unplugged it from the USB and it switched to say serial. And it just stayed there. I didn't know what to do so I just soft reset it at that point. It then booted up and was working fine. Looks like the changes I made since the last soft reset had been cleared (I think) and it was now working fine and all my stuff was still on my phone (it doesnt look like it did a hard reset).
Was that not a hard reset that I did? or was it something else?
Sounds like you entered bootloader mode. I'm surrprised that a SOFT RESET took you back.......
You just did a Soft Reset from Bootloader mode, which to my knowledge is exactly the same as a regular Soft Reset.
A Hard Reset wil completely reset your device to original ROM status and wipe out all of your info/contacts/mail... ect.
If the Soft Reset fixed the problem then good deal.
I installed same app, had same problem and did hard reset. My problem was getting phone service working again. About 15 min. with VZW connection tech, entered a 26 digit number authentication key through EPST.exe system program to get my phone service back.
I also had the same problem as well. With a battery status deal like what your describing. All i did was soft reset a **** load of times and plug in my pw real fast and it came back. I have a scrolling task now that display all of it with 0 problems. I have it if you want it. Pm me your email.
Weird, I had tried a soft reset a few times and it kept coming back with the same thing, hanging halfway through loading the today screen. Maybe I just got lucky that time.
try this, i like alot with 0 problems
Ok, I have an AT&T 8525 version. It's been upgraded to WM6 using the official patch, and the only other thing I had running on it was SPB shell trial version or something. I set a lock password, where when ever you turned the screen on you had to enter a password to access the device. With the Shell trial thingie it would actually give you the clock first, which was why I was trying it.
Now, my problem is this. I'm an idiot and my phone got dunked in water. I took it apart, well, took the battery out, SIM card, etc, anything I could get out without dismantling the whole phone. Took compressed air and blew on it until my can froze up and I had to surgerically remove my fingers from the can o' air (ok, exaggeration there). Anyways, if I call the phone, it rings and does what it needs to. The problem is that I can't unlock the stupid phone now. I'm not forgetting the number, it just won't accept it. I'm up to 8 mins of wait time before I can reenter it as well.
So, my question, is there a way to break the lock code without destroying the data on the phone? If no, how do I reset the phone completely? Do I have to do a hard reset? Can I take it to AT&T to get them to reset it?
And one big question, does the reset go past WM6 and revert to WM5?
Thanks all.
anything, anyone?
Just having the same problem myself.
Didn't dunk in water, but found wi-fi was locking up so did a soft reset with the sylus in the reset hole and when it rebooted, it would not accept the password.
Apperently, this is a common fault with WM6 where if you reset (or lose power whilst settings are in cache memory) the phone 'forgets' your password.
Maybe this is what has happened to yours - the only way round it is a hard reset.
Must be a "feature" not a bug.
*sigh*
Makes me pretty hesitant on ever using the feature again. I'm having serious issues trying to get it back to Syncing w/ my desktop and letting me access the device as a folder. Right now it's just powering up but nothing else.
How to reset the password
Ive just updated my rom to wm6 2days ago. Now im having the same problem...my device was set to auto off after 3min then when turned on... password prompt...i know the password...but was not accepted. Tried to re-flash wm6 but nothing happened. Anyone plsss help!!!! Thank you very much in advance!
Unit: XDA IIs,WM6 from Helmi & etc (thnk u very much guys ...u know who u r)
Re below post...hard reset did not reset the password tnx anyway
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"Just having the same problem myself.
Didn't dunk in water, but found wi-fi was locking up so did a soft reset with the sylus in the reset hole and when it rebooted, it would not accept the password.
Apperently, this is a common fault with WM6 where if you reset (or lose power whilst settings are in cache memory) the phone 'forgets' your password.
Maybe this is what has happened to yours - the only way round it is a hard reset."
maria_terie said:
Re below post...hard reset did not reset the password tnx anyway
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"Just having the same problem myself.
Didn't dunk in water, but found wi-fi was locking up so did a soft reset with the sylus in the reset hole and when it rebooted, it would not accept the password.
Apperently, this is a common fault with WM6 where if you reset (or lose power whilst settings are in cache memory) the phone 'forgets' your password.
Maybe this is what has happened to yours - the only way round it is a hard reset."
Click to expand...
Click to collapse
Hard reset worked for me. Only issue now is I can't get it to allow me to explore the device any more. It'll sync emails, etc, but won't let me access the device while connected to the USB.
The WM6 I used was the official version, not sure if that's a difference.
My GF's phone has a strange fault. After windows crashed she plugged it into the charger and the hard reset screen came up saying this will erase all your personal data etc.
No matter what I do I cannot get rid of this screen. Pressing enter does not complete the hard reset and attempting a hard reset has no effect. Soft reset has no effect either.
The phone has the official HTC wm6.1 update on it but i cannot get it to display exactly what rom's it has unfortunatley.
Has anyone had this problem or know how to fix it?
Have my legend for about 6 weeks, and I love it.
But from last week, I got call drops really frequently, sometimes immediately after connection, sometimes after a few minutes.
Very annoying.
Phone restarted, factory reset done, antenna cover checked, no sign of problem. My sim card works fine in another device.
Anyone anything similar?
Seems like I need to ask for a swap.
Cheers,
Moire
Did you do a hard or soft reset?
You could try to do a hard reset if you haven't already but I would also assume it's a faulty device.