My GF's phone has a strange fault. After windows crashed she plugged it into the charger and the hard reset screen came up saying this will erase all your personal data etc.
No matter what I do I cannot get rid of this screen. Pressing enter does not complete the hard reset and attempting a hard reset has no effect. Soft reset has no effect either.
The phone has the official HTC wm6.1 update on it but i cannot get it to display exactly what rom's it has unfortunatley.
Has anyone had this problem or know how to fix it?
Related
It hangs sometimes and when i soft rest, it doesnt reset... if i hard reset it it doesnt reset... please advice on how to solve this problem.
Confused.
You mean you soft reset but it doens't reset? Or it hanged after the reset (e.g. while loading WM5).
And you tried hardreset? The manual for the hardreset procedure may not be good (they've copied over from the Magician). On your hardreset, did you see the device saying something like.. Press send to format the memory and Formating FAT something like that? Just to make sure you really hard reset it.
i think i'm having a similar issue. in the last 3 days my jam hangs on soft-reset in the picture of the initial display screen, and the only way to bring it back to life is to hard-reset, which on the move can be a pita.
im building a cab for all the settings and these hard-resets push me to continue developing it, but in the end it's becoming annoying. i've upgraded recently to taxist rom and it's stable since 2 months, but then i had to flash it again and since then it sux
can anyone tell me if the registry is reset when a hard reset is performed? for a while my phone has been running incredibly slow and no number of hard resets has fixed it
when you hard reset, it put everything back to how it was!
hmm
it doesn't seem to be doing that, i installed zagat to go on my wizard the other week as did a couple of people i know, it's made all of the devices crash constantly and no number of hard resets are fixing it
How are you "hard reseting"? If by using the stylus in the reset hole then that's a soft reset. A hard reset is performed by holding Record and Camera buttons and reseting with the stylus, then pressing the Send button when instructed to format. You can also "Clear Storage" from Settings\System. You will lose all settings and have to start all over.
i've been doing a true hard reset. i've found the issue now, the software that was causing the problem seems to install something or change the registry settings when connected to the pc even if you don't install the software itself.
i'd recommend to everyone to avoid zagat to go like the plague
Zagat OK
I've been using Zagat for six months without trouble. I have it installed on the miniSD and have about 30 cities. Zagat isn't nearly as useful as Vindigo, but Zagat operates fine. It doesn't have a program running on my PC so there is no mechanism by which the PC could be changing the registry of my MDA through activesync.
I tried installing spb pocket plus and, just after it installed, my Wizard didn't seem to be responding so I tried soft resetting it. On booting up it showed the O2 splash screen and then the Windows Mobile screen but nothing else. The screen goes dark as the backlight is turned off but you can still see the Windows Mobile screen showing. Each time I soft reset the same thing happens.
I've tried soft resetting about 4-5 times now and the same thing happens again. I've even taken the battery out and put it back in and the same thing happens. I was going to try reinstalling the O2 XDA firmware but as I can't get the Wizard to connect to ActiveSync I can't do that.
Has anyone got any ideas? At the moment I'm without my phone & all the PDA functions on the phone and I really want it back.
Thanks for any advice.
Matthew
Think you may need to do a hard reset to put it back to it's factory state. Should work then.
Thanks, I'd been trying to do a hard reset but it didn't seem to work - then it occurred to me that I was actually pressing the wrong button to confirm the reset!
Hard reset works and gets it up and running again although, from checking, it seems that there's some problem between sdp pocket plus (3.0.0.3888) as I've now installed that about 3-4 times and each time, after doing a soft reset, the Wizard crashes and won't respond.
I've searched the thread but can't seem to find anyone with a similer problem.
all of suuden I can no longer do soft reset by stylus the button seems to be working it's not stuck or loose but no soft reset, the only way I can do soft reset is by means of software i.e SPB mobile shell etc.. but this way I can't do hard reset if the soft reset doesnt work by stylus!
I'm assuming it's hardware problem because I've flashed my phone twice just to make sure it's not a ROM issue. Now before I disect my device just see if there is a contact problem where the reset button is placed inside, has anyone come across this issue?
Have not seen this reported previously could be a simple re-solder job?
Mike
I just installed the BatteryStatus today plug in and it was working fine until i turned on the option to show the CPU speed. Then it just hung up. Now when I soft-reset it hangs when loading the today screen. Some of the plugins load but it hangs before BatteryStatus loads, probably while loading it. Any way I can get to my system to change that setting? I would prefer to not do a hard reset. But if I do, how do I do a hard reset?
Sounds like a hard reset to me....Hold down the two keys with the dot's on them next to your phone buttons and hit the reset button while pressing the reset switch and hold them down for a second or two longer. If you have a Memory card in on the 6800 I hear you may want to take it out if you don't want it cleared as well...good luck.
hmmm I went to do a hard reset... saw on another site that you press all the buttons and press reset. I pressed all the side buttons OK, Voice, On, Comm, Camera and hit the reset.
It went to a screen with red, green and blue (i think) bars and said USB at the bottom. Then I unplugged it from the USB and it switched to say serial. And it just stayed there. I didn't know what to do so I just soft reset it at that point. It then booted up and was working fine. Looks like the changes I made since the last soft reset had been cleared (I think) and it was now working fine and all my stuff was still on my phone (it doesnt look like it did a hard reset).
Was that not a hard reset that I did? or was it something else?
Sounds like you entered bootloader mode. I'm surrprised that a SOFT RESET took you back.......
You just did a Soft Reset from Bootloader mode, which to my knowledge is exactly the same as a regular Soft Reset.
A Hard Reset wil completely reset your device to original ROM status and wipe out all of your info/contacts/mail... ect.
If the Soft Reset fixed the problem then good deal.
I installed same app, had same problem and did hard reset. My problem was getting phone service working again. About 15 min. with VZW connection tech, entered a 26 digit number authentication key through EPST.exe system program to get my phone service back.
I also had the same problem as well. With a battery status deal like what your describing. All i did was soft reset a **** load of times and plug in my pw real fast and it came back. I have a scrolling task now that display all of it with 0 problems. I have it if you want it. Pm me your email.
Weird, I had tried a soft reset a few times and it kept coming back with the same thing, hanging halfway through loading the today screen. Maybe I just got lucky that time.
try this, i like alot with 0 problems