Fingerprint Reader Issue when Charging - OnePlus 2 Q&A, Help & Troubleshooting

I know that a lot of people have had issues with the finger print scanner and home button, but I didn't see this mentioned anywhere.
When my phone is charging, the fingerprint reader doesn't read my fingerprint properly. It can tell that I have a finger on the scanner, but returns "Try again" and then fails. Is this an issue others are having, or should could it be an issue with the USB-C cable I purchased?
Thanks in advance.

I don't have this issue and my OP2 is currently charging using the official cable.

I faced this issue sometimes, failing to identify a pattern when it works and when it doesn't
Sent from my ONE A2003 using Tapatalk

napes22 said:
I know that a lot of people have had issues with the finger print scanner and home button, but I didn't see this mentioned anywhere.
When my phone is charging, the fingerprint reader doesn't read my fingerprint properly. It can tell that I have a finger on the scanner, but returns "Try again" and then fails. Is this an issue others are having, or should could it be an issue with the USB-C cable I purchased?
Thanks in advance.
Click to expand...
Click to collapse
I also have this problem. I hope they solve this problem with Oxygen 2.1!

Otrlucas said:
I also have this problem. I hope they solve this problem with Oxygen 2.1!
Click to expand...
Click to collapse
Let's hope it's a software issue and not an issue with the hardware.

it's 99.99% hardware
I've just been through a remote session, where tech-support reflashed oxygenOS. I am suffering from the home-button not responding well when you grab the metal frame with one hand and touch the home-button with the other. In one hand it works fine....people call it a "grounding issue"---- however this problem is hardware related and pissing me off!
RMA .... here I come!

Turns out it's only high powered chargers that are causing an issue. The Anker 2.5A charger causes the device to not recognize fingerprints, while other chargers are fine.

Han-Droid said:
it's 99.99% hardware
I've just been through a remote session, where tech-support reflashed oxygenOS. I am suffering from the home-button not responding well when you grab the metal frame with one hand and touch the home-button with the other. In one hand it works fine....people call it a "grounding issue"---- however this problem is hardware related and pissing me off!
RMA .... here I come!
Click to expand...
Click to collapse
With the RMA, they send you new device right?
Also what did they do during the session. They wanted to do the same for me, but I didn't want to give them access to my home PC.

They flash your device to factory state with oxygen OS 2.0.2
You can follow every step and abort at any time you want.
I think it's a standard procedure before the will grant RMA...hello bureaucracy!

I had faced this issue. Called up customer care they asked me to delete data and wipe cache using following way
Shut down phone
Press volume down and power key for few seconds
Choose wipe data and cache
Reboot
This will delete all ur data.
I did this yesterday and since then have not faced this issue whils charging. Lets see if this fix works.
Sent from my ONE A2003 using Tapatalk

Ok folks.. So after doing above steps... I tested this for 3 days and till now issue not reoccurred. So lets hope for the best
Sent from my ONE A2003 using Tapatalk

delete
delete

Related

Touchscreen problem.

I bought my TF300 at Amazon June and basically it works well until yesterday.
The sympton is like someone keep tapping the specific areas of touchscreen and never stop, actually i haven't put my finger on ,even i didn't hold the tablet, just put it on desktop.
I had to tried to hold the power button to restart the TF300 several times and finally it looks become normal.
But this morning, when i power it on, the problem occurred.
Anyone have idea this problem ?
Weird. Do you have a screen protector on? If you do, you might need to take it off. If you don't, try cleaning your screen with the cloth it came with, also do a cold reboot (this is done by turning off your tablet then turning it back on holding the volume down button until you see some text in the upper left of the screen, after that just leave the tablet do he's thing, meaning don't touch anything else until it boots up). If that doesn't fix the problem, you will need to try to do a factory reset. If that fails to fix the problem I suggest you contact ASUS support or if its still under amazon's warranty exchange for a new one.
jgaf said:
Weird. Do you have a screen protector on? If you do, you might need to take it off. If you don't, try cleaning your screen with the cloth it came with, also do a cold reboot (this is done by turning off your tablet then turning it back on holding the volume down button until you see some text in the upper left of the screen, after that just leave the tablet do he's thing, meaning don't touch anything else until it boots up). If that doesn't fix the problem, you will need to try to do a factory reset. If that fails to fix the problem I suggest you contact ASUS support or if its still under amazon's warranty exchange for a new one.
Click to expand...
Click to collapse
Thanks for your suggestion.
I found a member had the some problem. See thread: http://forum.xda-developers.com/showthread.php?t=1653178
I gotta to contact ASUS local first.
A friend of mine bought it in Amazon U.S for me and bring it to China, which makes me hard to exchange ( International post fee and custom tax).
I had that problem
abczhou said:
I bought my TF300 at Amazon June and basically it works well until yesterday.
The sympton is like someone keep tapping the specific areas of touchscreen and never stop, actually i haven't put my finger on ,even i didn't hold the tablet, just put it on desktop.
I had to tried to hold the power button to restart the TF300 several times and finally it looks become normal.
But this morning, when i power it on, the problem occurred.
Anyone have idea this problem ?
Click to expand...
Click to collapse
Mine wasn't picking when I pressed on the screen... I open the back and saw a ribbon cable was kinda loose and held with tape. So I pressed it in and put more tape on it and now its fine with the response from the screen.
http://forum.xda-developers.com/showthread.php?t=1764971
I think u have the same problem as i do.
I have just applied a capdase matt screen protector. I am currently testing out if the problem is here or.not.
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
abczhou said:
I bought my TF300 at Amazon June and basically it works well until yesterday.
The sympton is like someone keep tapping the specific areas of touchscreen and never stop, actually i haven't put my finger on ,even i didn't hold the tablet, just put it on desktop.
I had to tried to hold the power button to restart the TF300 several times and finally it looks become normal.
But this morning, when i power it on, the problem occurred.
Anyone have idea this problem ?
Click to expand...
Click to collapse
I've noticed differences touch responsiveness between different roms. What are you using?
blakerw87 said:
I've noticed differences touch responsiveness between different roms. What are you using?
Click to expand...
Click to collapse
its a faulty digitizer - i have the same. you can check with phone tester and see if you moce the tab that the screen is seeing inputs (touches) that shouldnt be there.
(see my vid: http://forum.xda-developers.com/showpost.php?p=28416198&postcount=9 )
cheers
stock rom , US .30 ,i think.
It rooted.
since the day i posted the problem here,i used out the battery and recharged it to full,the issue didnt happen again.
what i can recall that before the problem happened,i had connectd it to my PC by USB cable,maybe it is another clue about cause.
Sent from my LG-P990 using xda app-developers app
yes,i am using the screen protector since the firstday I owned it, it works well until that day I met problem . I recalled I had connected the tablet to PC with USB cable once, in other thread ,same problem happened after it removed from dock, probably it is the clue for cause
Sent from my LG-P990 using xda app-developers app
Fix for touchscreen issues
Hey guys,
I thought I'd post my solution to the same problem. It is a hardware issue and I figured it was because of how thin the device is. Basically, I noticed it when I would be playing or if the device started to heat up. Since the battery and screen are so close together, I figured there wasn't enough space and that the heat from the battery was making the tablet think that there was a touch input when there was none.
My solution was to open up the tablet and take the battery out. Then I put slivers of foam (about 1/2" x 2") in between the battery and the screen. Since then I haven't had problems with the touchscreen.
I hope this helps you guys with this problem.

[Q] momentarily unresponsive touch screen

Hi guys
I have moved from iPhone to a note 4 and loving it!
I was just wondering if anyone has found the touch screen occasionally doesn't respond to their touch and you have to touch it again. On the iPhone it only ever missed a touch if my finger was in the wrong place, but it never happened on the keyboard. Every so often maybe 5/6 times a day I touch a key on the keyboard and nothing happens, when I try again it's fine. I can't reproduce it, because when I tap anywhere on the keyboard something gets pressed. I was just wondering if this was normal?
Hope you are enjoying your phones!!
Anyone?
It's most likely cause your palm is on the phone. One of the downsides of a slim bezel on a big phone. Also keep in mind if your spen is on the screen, your fingers won't work. A case might help.
I thought about another part of my hand touching the screen, however with half my hand layed across my keyboard I can still type with the other hand. Thanks for the response
I Pele tried factory resetting today and not installed any apps, but it is still happening
I rang Samsung this morning and they advised I return I to the store and get an exchange. Luckily my local store got its first batch of note 4s in this morning and they swapped it out. I restored it all firmware updates put on it and now works fine! The only thing I haven't installed is a Google play system update thing. I was wondering if that was the cause x
Similar issues
I've had similar issues (in fact, that's what brought me here in the first place). Initially, I was able to tap on the screen in the text box and then continue typing (I use Swype). However, now my messaging app (default Messages) just freezes up, forcing me to close the app, clear the memory, and relaunch the app before continuing.
Were you using the default app and/or Swype when you had issues? I'm going to try to factory reset my phone to see if it helps.
It's taken a couple of weeks for this problem to develop, so please keep us posted if this problem arises again on your new phone!
Edit: Also want to point out that when I text, I use one hand to hold the phone and only a finger to swipe my text. As such, only the one finger touches the screen.
unable to use touch screen. only hard key were working >>Note4
Hi everyone,
today i just had the same problem with the touch screen. no response at all .. after i tried and took out the spen .. and surprise it worked with the pen.
tried again with fingers still nothing worked, so i used the pen to reboot the note4.
hope my experience helps.
cheers,
djvaliro said:
Hi everyone,
today i just had the same problem with the touch screen. no response at all .. after i tried and took out the spen .. and surprise it worked with the pen.
tried again with fingers still nothing worked, so i used the pen to reboot the note4.
hope my experience helps.
cheers,
Click to expand...
Click to collapse
Same thing happened to me last night. The touchscreen became unresponsive while using chrome. The phone was a little warm but not bad. I didn't try the pen, sounds like a good idea. I am not certain it was a touch screen issue with mine. Almost more of a processor issue. I got the phone to lock. After pressing the menu or lock button to wake the screen it would take 5-10 seconds to wake. Then I could swipe my unlock pattern. It would not show any lines. I would wait, the screen would turn black after timing out in about 5s. The about 5s after I could hear the speaker make the unlock sound. I ended up doing a battery pull and that fixed the issue. Anyone else have something similar?
Should I try and replace it?
badtoy1986 said:
Same thing happened to me last night. The touchscreen became unresponsive while using chrome. The phone was a little warm but not bad. I didn't try the pen, sounds like a good idea. I am not certain it was a touch screen issue with mine. Almost more of a processor issue. I got the phone to lock. After pressing the menu or lock button to wake the screen it would take 5-10 seconds to wake. Then I could swipe my unlock pattern. It would not show any lines. I would wait, the screen would turn black after timing out in about 5s. The about 5s after I could hear the speaker make the unlock sound. I ended up doing a battery pull and that fixed the issue. Anyone else have something similar?
Should I try and replace it?
Click to expand...
Click to collapse
Observe to see if it happens when you're using other apps too. Chrome has been notorious for causing all sorts of problems, like reboots, freezes, etc on some devices.
Also it may be worth installing Chrome Samsung Support Library.
Sent from my SM-P600 using Tapatalk
iridaki said:
Observe to see if it happens when you're using other apps too. Chrome has been notorious for causing all sorts of problems, like reboots, freezes, etc on some devices.
Also it may be worth installing Chrome Samsung Support Library.
Sent from my SM-P600 using Tapatalk
Click to expand...
Click to collapse
Thank you for the app. I installed it and will keep watching for it again.
swampystorm said:
Hi guys
I have moved from iPhone to a note 4 and loving it!
I was just wondering if anyone has found the touch screen occasionally doesn't respond to their touch and you have to touch it again. On the iPhone it only ever missed a touch if my finger was in the wrong place, but it never happened on the keyboard. Every so often maybe 5/6 times a day I touch a key on the keyboard and nothing happens, when I try again it's fine. I can't reproduce it, because when I tap anywhere on the keyboard something gets pressed. I was just wondering if this was normal?
Hope you are enjoying your phones!!
Click to expand...
Click to collapse
Got the same problem after 2 months of normal usage... I initially though I had installed a third party application which was causing the system freeze but this was not the problem.
- tried factory resetting and not installed any apps, but it is still happening
- When this happens if I take out the spen .... surprise it work. The pen allows me to do anything... But the touch screen does not work with fingers...
- I used the pen to reboot the note4... Still the same problem after reboot... I ended up doing a battery pull and that fixed the issue for.... a couple of minutes... Then the problem came back....
The only solution remaining was to return the phone.... They gave me a Note3 while my Note4 is being repaired...
That's a shame for a product of that price!
:crying:
Same thing is happening with my 2 months old note4 since two weeks ago. An horizontal line 1.5cm in width about 1/3 from the bottom of the screen, became unresponsive. At reboot it works sometimes then it becomes unresponsive again. It looks like in the image I attached, the difference is that the area is horizontal, not vertical. I'm taking my note4 to the store today for warranty, hopefully they will replace it. I haven't abused the device in any way, I have a screen protector since its first day.. I really hope this isn't a serious problem that affects many users.
Just like some of you mentioned above, the pen has no issues on any area of the screen.
Cheers!
amwebexpert said:
Got the same problem after 2 months of normal usage... I initially though I had installed a third party application which was causing the system freeze but this was not the problem.
- tried factory resetting and not installed any apps, but it is still happening
- When this happens if I take out the spen .... surprise it work. The pen allows me to do anything... But the touch screen does not work with fingers...
- I used the pen to reboot the note4... Still the same problem after reboot... I ended up doing a battery pull and that fixed the issue for.... a couple of minutes... Then the problem came back....
The only solution remaining was to return the phone.... They gave me a Note3 while my Note4 is being repaired...
That's a shame for a product of that price!
:crying:
Click to expand...
Click to collapse
same thing happen to my note4 today. the only difference is that yours was fixed for a couple of minutes after removing the battery. my note4 wasn't fixed after that. Only S-pen works, touch screen with fingers wont work. you mentioned you're note4 is getting repaired, did they tell you what may have happened to it so that i'll get an idea of the cause..
You found the appropriate thread, I was just now going to share the link to this thread with you as well as quoting what others experienced,
http://forum.xda-developers.com/showpost.php?p=56313609&postcount=6
http://forum.xda-developers.com/showpost.php?p=56464866&postcount=8
http://forum.xda-developers.com/showpost.php?p=57302776&postcount=9
http://forum.xda-developers.com/showpost.php?p=57304242&postcount=10
http://forum.xda-developers.com/showpost.php?p=58421560&postcount=12
http://forum.xda-developers.com/showpost.php?p=58452707&postcount=13
Never purchase a device without a return / DOA policy. Not worth the hassle. If it hasn't been 30 days, you should call your credit card company or Paypal and place the amount on dispute, wait, you purchased from another market, please tell you didn't pay by cash.
vjevardone said:
same thing happen to my note4 today. the only difference is that yours was fixed for a couple of minutes after removing the battery. my note4 wasn't fixed after that. Only S-pen works, touch screen with fingers wont work. you mentioned you're note4 is getting repaired, did they tell you what may have happened to it so that i'll get an idea of the cause..
Click to expand...
Click to collapse
I have this problem after I flash CWM recovery, before this was flashed with twrp recovery, I reflash stock rom with odin, I flash many times CWM and TWRP and I still have the problem, my warranty it's void now but I think to go at Samsung store to see if they solve my problem. This problem look like a driver for touch corrupted, if somebody find it out how to fix or have any ideea please weritte here, thanks you
I've started to have this problem as well, lower part of the left side of the screen sometimes registers touch instead of scrolling! Very annoying, tried to update recovery, tried tapping screen, doesn't help. The worst thing is I cannot reproduce the issue at will... It seems pretty random.
hi
inter *#2663#
and select fw software.
farnam-ferdosi said:
hi
inter *#2663#
and select fw software.
Click to expand...
Click to collapse
Unfortunately, if the phone is on Verizon, the dialing codes will be disabled.
Potential fix.
Please excuse the necropost But I came here looking for a solution from google and others may too. I found a way to solve this issue/s.
There appear to be two issues affecting this.
1. Overloading the processor.
2. Static.
If your touch input is lagging or doesn't register at all but then suddenly does a few moments later, its likely a type 1. problem. I fixed this by disabling resource intensive features such as s voice. This also improved battery life and overall performance considerably.
If touch simply doesn't work at all, but s pen works fine then the problem is more likely type 2. That being static buildup in your person. Simply touch something that can ground you and it should fix the issue. A metal tap should work. Be wary, you might even get a little zap as you discharge

OnePlus 2 problem with home button/fingerprint.

Hello
I search on forum idea for fix my home button & fingerprint . Method from this topic doesn't work. http://forum.xda-developers.com/oneplus-2/general/guide-oneplus-2-home-button-dead-t3324321
I have OOS 2.2.1 and stock recovery & unlocked bootloader. In test menu I see red text: Fail. Please help me fix my home button. :crying:
P.S. Sorry my English isn't good.
http://forum.xda-developers.com/oneplus-2/development/rom-blisspop-t3226519
Try flashing this + fw included
What worked for me:
1. Upgraded to twrp 3.0.0.2
2. Format everything.
3. Flashed CM13. Clear cache.
4. Boot!
teeluun said:
What worked for me:
1. Upgraded to twrp 3.0.0.2
2. Format everything.
3. Flashed CM13. Clear cache.
4. Boot!
Click to expand...
Click to collapse
YOU MEAN THAT THE PROBLEM IN THE OXYGEN IT SELF
PLEASE GUYS i HAVE THE SAME PROBLEM AND NEED TO SOLVE IT WITH THE SAME OXYGEN
IS THERE ANY HOPE
---------- Post added at 02:26 AM ---------- Previous post was at 02:21 AM ----------
hunter_bruhh said:
http://forum.xda-developers.com/oneplus-2/development/rom-blisspop-t3226519
Try flashing this + fw included
Click to expand...
Click to collapse
if I flash blissbob it will solve the problem ?
but finger print will not work
correct ?
teeluun said:
What worked for me:
1. Upgraded to twrp 3.0.0.2
2. Format everything.
3. Flashed CM13. Clear cache.
4. Boot!
Click to expand...
Click to collapse
Doesn't help
hunter_bruhh said:
http://forum.xda-developers.com/oneplus-2/development/rom-blisspop-t3226519
Try flashing this + fw included
Click to expand...
Click to collapse
Doesn't help too
For me to.I have tried all the methods. That's my last OnePlus device.
Who help me & rakieta with FP & home button?
I'm in the same boat.. Did, at any time, you get the button kinda wet?
Venomous01 said:
Doesn't help
Click to expand...
Click to collapse
This helped me a lot.
After i flashed cm13,
I charged my phone using car charger
While it is charged, i hold down the power button until it is rebooted
I do it twice to get my fingerprint scanner back alive.
Sorry for my bad english.
I was wondering if I could get a little input from some experienced users of the Oneplus devices. I am traditionally a HTC One person. I love the Sense UI's going back to Sense 5. And the One devices sturdy build and strong hardware specs.
I have noticed that the Oneplus 2 is virtually the same spec wise as the One M9. They have the same CPU and similar RAM. The biggest difference in specs would be the display size, resolution and PPI.
I am really tempted to go with the Oneplus 2 mostly for the display size. I just was curious if anyone who uses it also had some experience with a Sense UI device and how they compare. And basically overall comparison to the HTC One M8 or M9.
Thanks,
Venomous01 said:
Who help me & rakieta with FP & home button?
Click to expand...
Click to collapse
Because home button probably we need someone who's good with partitions. In other post I've read like who fixed the problem with the modem and Imei, somehow with fastboot "erase modem". Perhaps similar to what needs to be done with Home button issue. But which partition is responsible for driver of the Home button? Sorry for my English
Venomous01 said:
Who help me & rakieta with FP & home button?
Click to expand...
Click to collapse
Brother just wipe cache, delvik,data and system than install new modem with exodus 6.0.1 and open google app.now reboot.
When the phone will boot your fingerprint sensor andhome button will start working.
It's the method which helped me to reset my OnePlus 2.
Press thanks if i helped.
why is it all of a sudden a lot of people (including my self) are having finger printer reader / home button issue on various OS. I was on CM13, some people are on Oxy****. Is there some sort of hardware firmware issue ?
I bet it is a hardware defect
Sent from my ONE A2005 using Tapatalk
fburgos said:
I bet it is a hardware defect
Sent from my ONE A2005 using Tapatalk
Click to expand...
Click to collapse
It is not hardware defect my friend.i have come to this conclusion after two times home button and fingerprint sensor failure.
Solution-Wipe system,data,cache and delvik cache in TWRP recovery and flash new modem,exodus 6.0 and open google app and reboot.
I have rocked my OnePlus 2 last three months without fingerprint sensor and dead home button.it is the solution which worked for me.
paradise220 said:
It is not hardware defect my friend.i have come to this conclusion after two times home button and fingerprint sensor failure.
Solution-Wipe system,data,cache and delvik cache in TWRP recovery and flash new modem,exodus 6.0 and open google app and reboot.
I have rocked my OnePlus 2 last three months without fingerprint sensor and dead home button.it is the solution which worked for me.
Click to expand...
Click to collapse
I think its a mix of luck and bad hardware.
Think has been more than a month since I faced that failure in oxislim, no software solutions worked.
Failure, made a twrp backup, tried every software solution, like clear cache, stopped services, clean flash, stock full zip, etc etc, restored twrp backup started using software buttons, then I just started pressing the home button with my fingernail, really hard like trying to scratch the sensor, and somehow it chance to home screen, tested again, unlocked using FP and it has been flawless since.
Sent from my ONE A2005 using Tapatalk
fburgos said:
I think its a mix of luck and bad hardware.
Think has been more than a month since I faced that failure in oxislim, no software solutions worked.
Failure, made a twrp backup, tried every software solution, like clear cache, stopped services, clean flash, stock full zip, etc etc, restored twrp backup started using software buttons, then I just started pressing the home button with my fingernail, really hard like trying to scratch the sensor, and somehow it chance to home screen, tested again, unlocked using FP and it has been flawless since.
Sent from my ONE A2005 using Tapatalk
Click to expand...
Click to collapse
It's not luck my friend,it's a software glitch.
Oneplus should consider it and correct in any software update.
paradise220 said:
It's not luck my friend,it's a software glitch.
Oneplus should consider it and correct in any software update.
Click to expand...
Click to collapse
how is it a software glitch? CM13 is not even officially released by OnePlus and it too has problems. I am on CM13 seraph's build and my finger print scanner and home button are toast. I'm f'ing fed up with OnePlus, not giving this company a chance any more. Had issues with my OPO and now my OPT.
paradise220 said:
It's not luck my friend,it's a software glitch.
Oneplus should consider it and correct in any software update.
Click to expand...
Click to collapse
I cannot confirm is a software issue but I bet is a hardware defect, why?
In my own experience I blame hardware failure like a bad contact gound issue or something just because software didn't fixed my issue, I did something physically to the hardware and instantly started working, since that failure I've been in stock, oxyslim, h2os, customs and never had an issue.
Also couple of people reported using their phone with wet hands or around moisture and FP stopped working, mine fail in a moisture environment (pocket+exercise+hot weather=sweat).
What I think is that reflashing, clearing cache, charging 0-100 they all make the phone heats, with heat moisture goes out and FP start working again, mine didn't
I made a nandroid of my phone (all software is copied including every "software issue")
Changed everything of the software side. Didn't fixed my issue.
Restored nandroid (the one with the same "software issue" I started) is not fixed. At this point I'm angry and frustrated I scratch and press my home button with my fingernail and it start working again.
My personal opinion based on my experience, mine was software? definitely no.
ludester said:
how is it a software glitch? CM13 is not even officially released by OnePlus and it too has problems. I am on CM13 seraph's build and my finger print scanner and home button are toast. I'm f'ing fed up with OnePlus, not giving this company a chance any more. Had issues with my OPO and now my OPT.
Click to expand...
Click to collapse
So your home button is completely dead? I guess you tried fixing it via software, any success?
Sent from my ONE A2005 using Tapatalk

Home Button + FPS not working!

Today morning (about 6 hours ago), i was having bath and i picked up a call and after i got out of bathroom i saw that my home button was not responding. I tried rebooting and clearing cache. Nothing worked. I was on exodus at that time. Now I flashed oxygen OS 3.0 hoping it would work. But no luck
Can any1 tell me a solution??
PS - I havent tried charging solution (draining battery completely and full charging)
- Look at the Screenshot. Does it say 'PASS'?
Can any1 help me??
Sent from my ONE A2003 using Tapatalk
Yes bro... I hd sffr from this issue and solving by this way...
1)Reflash ur exodus modem on the rom
2)this will surly work
Flash h20s mm rom ... Then u cnn see ur fp worlng..and again go to ur dzire rom...
I had same trouble, flashed many roms official and developped, tried many tricks found in the web.... NO SUCCESS....
Finally i have opened my phone, touched the flat connection inside close to the home button, restarted my phone..... and all was OK AGAIN.....
So I definitively think it's a problem of contacts....
Take a look here: http://forum.xda-developers.com/showpost.php?p=66396613&postcount=46
Thanks I'll try both methods
Sent from my ONE A2003 using Tapatalk
With the mine you loose your guaranty!
Okay. btw @neelsolanki
Both methods didnt work.
I think i have to go to service center. I think this might have happened due to wet hands
Sent from my ONE A2003 using Tapatalk
I've now had my fp sensor & home button die twice, the first time I tried everything under the sun, I reflashed all the things, tried stock everything, tried my luck with the contacts and also did the battery drain trick twice.. All to no avail.
I then gave up and accepted it for dead whilst waiting on a replacement button to be delivered, but before I got the chance to swap out what I though to be bad components unexpectedly the home button returned all functionality just like that.
It's now happened twice, and both times resolved itself frustratingly mysteriously.
Try not to be too worried about it all, enable your software keys and wait it out for the next 3-4 days.
And also, the first time my home button died I'd been using a wet cloth to dislodge dirt lodged in the cutout around the home button. So even seemingly water damage isint the be all and end all..
LOL9988 said:
Today morning (about 6 hours ago), i was having bath and i picked up a call and after i got out of bathroom i saw that my home button was not responding. I tried rebooting and clearing cache. Nothing worked. I was on exodus at that time. Now I flashed oxygen OS 3.0 hoping it would work. But no luck
Can any1 tell me a solution??
PS - I havent tried charging solution (draining battery completely and full charging)
- Look at the Screenshot. Does it say 'PASS'?
Click to expand...
Click to collapse
This worked for me:
http://forum.xda-developers.com/oneplus-2/general/guide-official-stock-reset-to-oos-2-2-0-t3290707
Backup all your data before doing it. It wipes all partitions, including internal SDCARD.
Worked for me
konroma said:
I had same trouble, flashed many roms official and developped, tried many tricks found in the web.... NO SUCCESS....
Finally i have opened my phone, touched the flat connection inside close to the home button, restarted my phone..... and all was OK AGAIN.....
So I definitively think it's a problem of contacts....
Take a look here: http://forum.xda-developers.com/showpost.php?p=66396613&postcount=46
Click to expand...
Click to collapse
This worked for me
after I tried
flashing different roms
battery drain trick
holding home button, then force power off (after I did this, the fingerprint part worked, but the home button was overly sensitive, I could have my finger 3 inches away and it would detect it)
clearing cache
full wipe
full factory reset
I might use some rubber cement or glue to hold the connections in place, but im going to run with it for a while to see.
I put my phone this night in container of rice. Hoping it would solve the issue. Still it isn't working[emoji20] . I'm afraid of disassembling the phone. I think going to service center is only the hope
Sent from my ONE A2003 using Tapatalk
jukyO said:
This worked for me:
http://forum.xda-developers.com/oneplus-2/general/guide-official-stock-reset-to-oos-2-2-0-t3290707
Backup all your data before doing it. It wipes all partitions, including internal SDCARD.
Click to expand...
Click to collapse
Seems like I'll try this and charging trick before I go at service center
Edit - That link isn't working my friend.
Sent from my ONE A2003 using Tapatalk
LOL9988 said:
Seems like I'll try this and charging trick before I go at service center
Edit - That link isn't working my friend.
Sent from my ONE A2003 using Tapatalk
Click to expand...
Click to collapse
Works fine for me:
http://forum.xda-developers.com/oneplus-2/general/guide-official-stock-reset-to-oos-2-2-0-t3290707
jukyO said:
Works fine for me:
http://forum.xda-developers.com/oneplus-2/general/guide-official-stock-reset-to-oos-2-2-0-t3290707
Click to expand...
Click to collapse
My device doesnt detetct in the tool. It stays 'RELINK' in the device manager all time. I tried everything
This http://forum.xda-developers.com/oneplus-2/general/guide-helper-zips-to-switch-oos-3-0-oos-t3351253 fixes the home button for me. Use LP.zip as the post says, that made both the home button and fingerprint sensor work perfectly for me in CM 13.
johnthepig said:
This http://forum.xda-developers.com/oneplus-2/general/guide-helper-zips-to-switch-oos-3-0-oos-t3351253 fixes the home button for me. Use LP.zip as the post says, that made both the home button and fingerprint sensor work perfectly for me in CM 13.
Click to expand...
Click to collapse
May /may not work.. Happnd with me.. Sometime it will fix by changing modem images(reverting lp/mm).. Try to flash oxygen rom and if u lost fingerprint option then ur sensor bcm dead..gv it to service station.i got my home button in 2 days from service station ..

HTC U Ultra - Home button keeps failing

Hi all,
Long time no post here!
I have an HTC U Ultra, about one year old, heavy usage. All of a sudden the Home button has started to fail. I have fingerprint scanning enabled, but it doesn't work when the screen is unlocked either, so I'm not sure it is related to the fingerprint scanner, I think it's more a hardware/software issue with the button...
I have followed another thread on this but I'm not able to resolve it.
The only thing that seems to temporarily resolve the issue is to switch it off, give the screen a good wet wipe clean and then switch it back on again. Just rebooting doesn't resolve the issue.
It seems to be getting worse in as much as it seems to be failing more often and increased regularity. I'm reluctant to factory reset it as I'll have to reconfigure it all again and I have read on other threads that it does not resolve the problem. The back and other (don't know what it is called!) button work fine.
Does anyone know what the cause is or shall I send it in for repair?
Thanks in advance for any advice.
Interesting this just started happening to me too , also 1 year and few month old phone and heavy usage.
Not to mention that since day 1 , the charger that came with the phone suddenly stops charging.
I bought another original HTC charger, and it behaves exactly the same.
especially when battery is very low like 10% or less, it don't charge at all.
I regret buying this phone, worst phone I have ever had
gavin watson said:
Hi all,
Long time no post here!
I have an HTC U Ultra, about one year old, heavy usage. All of a sudden the Home button has started to fail. I have fingerprint scanning enabled, but it doesn't work when the screen is unlocked either, so I'm not sure it is related to the fingerprint scanner, I think it's more a hardware/software issue with the button...
I have followed another thread on this but I'm not able to resolve it.
The only thing that seems to temporarily resolve the issue is to switch it off, give the screen a good wet wipe clean and then switch it back on again. Just rebooting doesn't resolve the issue.
It seems to be getting worse in as much as it seems to be failing more often and increased regularity. I'm reluctant to factory reset it as I'll have to reconfigure it all again and I have read on other threads that it does not resolve the problem. The back and other (don't know what it is called!) button work fine.
Does anyone know what the cause is or shall I send it in for repair?
Thanks in advance for any advice.
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