Database Users

New Galaxy Tab, touch screen no responding...

So I just booted up my new tab, started setting it up and it worked great. Started up a youtube video, then it locked up. Touchscreen stopped working, power buttons still work though. WTF? should I return it? It It turns on when I press the power button, but that its. Touchscreen is no responding
Lmao messed up the title : (

Is there a way to reboot it?

Try holding down the volume down(the left one) and the power button down for 5 seconds to force the tab to shut off. Then turn it on and see if the problem is still there. If so then return it and get a new one.
Sent from my GT-P7510 using XDA Premium App

I've noticed this a few times on mine. A quick press of the power button usually fixed it.

ericc191 said:
I've noticed this a few times on mine. A quick press of the power button usually fixed it.
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Okay I am not the only one. The last two days Ive been getting these weird lock up. Hitting the power button will resolve it. Mostly its happening when I am surfing the net.

dazz87 said:
Okay I am not the only one. The last two days Ive been getting these weird lock up. Hitting the power button will resolve it. Mostly its happening when I am surfing the net.
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I am having the same issue. I had a 32GB 10.1 from Amazon.com that worked flawlessly and then I saw the deal on eBay from Datavis for 529.00 so I ordered one from them. I never had this issue with the Amazon unit.
I wonder if I should return it or wait until something is addressed by Samsung.

Return it right away if it is freezing. That is only going to get worse.

Mine did that aswell, got so bad it would lock up then i hit the lock button and unlcok the tab is starts working then 1 minutes later same thing this happened for about a day or so then i called amazon they sent a replacement but then my tab just stopped doing that its been more than a week and hasn't done it since. im thinking of just returning the replacement back to amazon since the whole process or regetting apps is a pain.

I had to return mine, since it was not responding at all, no reboot or any power button presses would resolve it. It happened suddenly, before it was working just fine.

I'm on my 3rd (and final) Galaxy Tab... the two previous ones I had exhibited the same behavior. Unlock the screen, but the touchscreen doesn't work. It shouldn't do that, and if this 3rd device does that even once, it gets returned, I get my money back, and I'll stick with the Asus Transformer.

New user, some problems

Hey all, pretty new here. Just want to share some experience I am having with the new phone I got today.
I bought it from HK for around $575 AUD shipped, which is an awesome price for such a nice phone. Locally cost around $600-700.
When it came this morning, the camera was showing the common red spot issue. After doing some research I have upgraded from KG2 kernal to KE7 using Odin. However now it is a bit blue in the center. Doesnt seem like they fixed the problem completely.
Another issue I have is that the back button (right of home button) seems to make some "delay, lag, not responsive"? I may press it around 5 times and it will not work for 1 time. I test it by pressing the "application icon" and "back" several time and usually miss a few "backs to home screen".
Last, while typing using the stock Samsung keyboard. I also noticed that the "back delete" button not responsive as well. It will miss maybe 1 in 5 presses. I did fix this problem by installing another keyboard (I liked the HTC one as I was using the Desire HD before dropping it and completely smashing the phone )
Anyone else experiencing similar or same problem as me? I really like the design, speed of this phone. But there are just some things that are not so perfect and I want to see if I should go back to the dealer and exchange a phone or something. I dont want to ship it all the way back to HK thou, I might get a replacement with the same problem.
Thanks
Tony

Regarding Home Screen Lag,
1- http://forum.xda-developers.com/showthread.php?t=1084388
2- http://forum.xda-developers.com/showthread.php?t=1068792&highlight=Home+button+lag
Regarding Camera issue, update your Camera firmware, I don't have any Red/blue spot issues on my KF3 though,
http://forum.xda-developers.com/showthread.php?t=1098834
Can't say about keyboard.
Regards.

ithehappy said:
Regarding Home Screen Lag,
1- http://forum.xda-developers.com/showthread.php?t=1084388
2- http://forum.xda-developers.com/showthread.php?t=1068792&highlight=Home+button+lag
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Not sure if my back button issue the same thing with the above. I dont have much lag going to the home screen, maybe 0.5sec max. It just that I use the same pressure pressing the back button, sometime it works sometime it doesnt.
ithehappy said:
Regarding Camera issue, update your Camera firmware, I don't have any Red/blue spot issues on my KF3 though,
http://forum.xda-developers.com/showthread.php?t=1098834
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Followed the thread and the phone say my camera firmware is already the latest and no need for any updates. in the morning is light red, night time is light blue.

I noticed that when i was on the KG3 firmware the camera red spot was gone. Don't know if this is the same for everyone. Although I never transferred the pictures to my computer to really check if the red spot exists on actual pictures.

TonyxTony said:
Another issue I have is that the back button (right of home button) seems to make some "delay, lag, not responsive"? I may press it around 5 times and it will not work for 1 time. I test it by pressing the "application icon" and "back" several time and usually miss a few "backs to home screen".
Tony
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Click to collapse
This seems to be an emerging issue, first unit had a very unresponsive back button when I updated it to XXKF3 it became a bit more responsive but still far from what it was compared to the S1, the 2nd phone I got had a responsiveness exactly like the main touch screen (which is great) the 3rd phone I have now is not as bad as the first one but not as responsive as the last one either.. 3 of my friends also reported the same issue.

Yup,had my first phone replaced because of the back button issue and the yellow tint. It was only registering 80% of my presses. I thought I was the only one with the back button issue. Samsung and their quality issues again
Sent from my GT-I9100 using XDA App

Got a replacement, back button all good. Camera has no red spot but a little blue (fine for 80% of the time + outdoor)
Now I am just getting abit of lag in the home screen. I wonder if flashing the rom will help it? Can anyone suggest a really fast rom?
Thanks alot
Tony

I think that the home buttom lag is due to the applicattion that gets the voice recognition, that is launched when you press home twice. When you press home buttom the system waits a little bit for the second press. If you install a rom with this app without installing or you freeze the app with Titanium Backup you wont have that lag.

So many problems out of the box.
Just return the phone. You can send it back as a DOA under the first week.
Dont wait for any magic software updates. Usualy they dont solve anything.

[Q] A7+ will not resume from standby

I just got my A7+ this weekend and I love it. The only problem is it will not resume from standby. If the screen goes off, either by hitting the power button or timeout the green led starts to flash and the lcd turns off. When I press the power button to wake the tablet the led turns on solid green, the screen flickers and nothing. The only way I can get the tablet to work again is to turn it off completly by holding the power button for 10 seconds and reboot it. I did a factory reset and installed the latest firmware. Any ideas on what could be causing this problem ?
Thanks for the help.

i have the same problem.

Hey guys, I bought a refurb A7+ last week and have not had this issue. Which (factory) firmware version do you have ? Mine is build QAJ3000.3.0018 .
Have either of you sideloaded anything unusual ?
Cheers !

I also got mine refurbished, for $120 can't beat that ! I have the same build number. I did not side load any apps, it was dowing it right out of the box. Anyways I got tierd of playing with it so I brought it back to the store and they exchanged it for me. The new one works perfectly ! Just waiting for a rom now

digidog_A7+ said:
Hey guys, I bought a refurb A7+ last week and have not had this issue. Which (factory) firmware version do you have ? Mine is build QAJ3000.3.0018 .
Have either of you sideloaded anything unusual ?
Cheers !
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Click to collapse
This problem was fixed with the 3.0021 firmware release on the eLocity website. As of today, there is a newer update to the rom 3.0022 which fixes wiping user data from the device.

I have the same issue and it is with the 3.0021 FW.

I have had the same problem with mine since new, I am using the newest firmware and the issue is still there. I can get it to wake up some times if I just rapidly push the power button until the screen flashes on. I don't know what to do with this thing, it would be great with ICS but between the wake issue, Froyo, choppy video, and poor support I am about to throw in the towel on this one.

I have the 3.0022 firmware installed and if I decide to force sleep (soft press of power button) I can duplicate the sleep issue, almost get myself into a panic mode, but then after a few tries it will wake up. They say that 3.0022 fixes it, but it does not. I have display set to not time-out. It's an annoying issue.

Freezing issues?

Has anyone else had issues with the phone completely freezing up to the point that it's unusable? I was at work today, hadn't really used my phone at all, so there wasn't anything intensive going on. I went to pick it up and pressed the fp scanner, nothing. So I click every button, tap the home button, power button, etc. It's just frozen on the Always on Dispay (just the home button showing)...Guess this is where I wish there was a removable battery for a pull :crying:
It was at like 90% too so it will take FOREVER to die I'm sure....
This is unacceptable tbh for an $800 phone. If this doesn't fix itself I will be jumping ship after this AND the Note 7 debacle.
Update: I did a hard reset...still not happy.

It horribly lags when i record 4K, guess snapdragon version is ************** again

jer21 said:
Has anyone else had issues with the phone completely freezing up to the point that it's unusable? I was at work today, hadn't really used my phone at all, so there wasn't anything intensive going on. I went to pick it up and pressed the fp scanner, nothing. So I click every button, tap the home button, power button, etc. It's just frozen on the Always on Dispay (just the home button showing)...Guess this is where I wish there was a removable battery for a pull :crying:
It was at like 90% too so it will take FOREVER to die I'm sure....
This is unacceptable tbh for an $800 phone. If this doesn't fix itself I will be jumping ship after this AND the Note 7 debacle.
Update: I did a hard reset...still not happy.
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Were you ever able to figure this out? This happens to me about 1-2 times a day and the only thing I can do to combat it is holding the power with volume up/down keys for a soft reboot.

I have this issue. Have you found anything out about it yet? I've had this issue since day 1, but mine is 2-3 times a week. I called my provider and they want me to do a factory reset (which is annoying). I'll try to update my progress after I try the factory reset. .

I get this too. It's really annoying but seems to recover if you give it a minute or so. Mine also leaves the white boxes behind when I swipe notifications.

Touchscreen is going to unresponsive after restarting the phone

Hi,
After restarting my phone, the touchscreen is not working. It's going to unresponsive. Even the power button features (Reboot, shutdown, screenshot..etc) also not working.
I am not able to unlock my mobile also. Touchscreen completely going to an unresponsive state. If we do a hard shutdown (long press on power button) then it's working. Sometimes we have to hard shutdown 2 to 3 times to get a responsive touch screen.
I have the latest firmware installed on my mobile. (WW-16.2017.1912.060)
Please help me to resolve this issue.
Thanks.

Bharadwaj Sattaru said:
Hi,
After restarting my phone, the touchscreen is not working. It's going to unresponsive. Even the power button features (Reboot, shutdown, screenshot..etc) also not working.
I am not able to unlock my mobile also. Touchscreen completely going to an unresponsive state. If we do a hard shutdown (long press on power button) then it's working. Sometimes we have to hard shutdown 2 to 3 times to get a responsive touch screen.
I have the latest firmware installed on my mobile. (WW-16.2017.1912.060)
Please help me to resolve this issue.
Thanks.
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Click to collapse
Warranty the phone.
Sent from my ZenFone Max Pro M1 using XDA Labs

I have that problem every time I manual upgrade the firmware. But I am also need to restart the phone like you did.

Bharadwaj Sattaru said:
Hi,
After restarting my phone, the touchscreen is not working. It's going to unresponsive. Even the power button features (Reboot, shutdown, screenshot..etc) also not working.
I am not able to unlock my mobile also. Touchscreen completely going to an unresponsive state. If we do a hard shutdown (long press on power button) then it's working. Sometimes we have to hard shutdown 2 to 3 times to get a responsive touch screen.
I have the latest firmware installed on my mobile. (WW-16.2017.1912.060)
Please help me to resolve this issue.
Thanks.
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Click to collapse
hey i have same problem .. all of sudden touchscreen unresponsive .. sometime few second i can touch it after i lock the screen or restart.
its already 2 day .. do u solve it? care for sharing
covid19, thinking twice go to asus center

I have been facing this issue for a long time. The only workaround I have found is pressing the the power button for 10 sec and entering the password immediately after reboot and not waiting for the screen to go off. Once the screen goes off the, touch stops responding

Tried every possible way ,but got nothing. Its been 3 days of my phones coma condition.You guys just wait for some time,your screen will be comepletely unresponsive.
The only way to solve this problem. That is 'BOYCOTT ASUS'.

Pulakesh& said:
Tried every possible way ,but got nothing. Its been 3 days of my phones coma condition.You guys just wait for some time,your screen will be comepletely unresponsive.
The only way to solve this problem. That is 'BOYCOTT ASUS'.
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Click to collapse
same for me too..to temporaryily solve this issue..after power on immediately touch home screen displayed and drag down notification bar..try any app on notification bar showing...if little late after on touch irresponsive...try it will workkkkk

I actually have the same problem on a broad range of custom ROMs. No ideas what's the cause =(