Related
i just sent my nexus in to asus due to screen lifting last week, they shipped it back a day after it was received and told me "repair complete", i was pretty happy about the "quick turnaround" which turned out to be nothing but a lie, they just took out my tablet, put it in another package and sent it back to me!
does anyone know if there is anything i can do about this?(i did not buy it from google play, and my 30day grace period with the retailer i bought it from is over)
There are a few manual fixes flying about general section.
This is a development forum only
tried all except the glue one(not doing it since it will kill warranty(although thats useless))
ohg my wrong forum...anyone know how to delete?
Ask a mod
Harry GT-S5830 said:
Ask a mod
Click to expand...
Click to collapse
ya i just reported it>.>
GOOGLE/ ASUS have lost there mind..
I would say call them and demand that they send you a shipping label to ship it back to them because its NOT FIXED..
I am having a Huge issue with google and asus..
I sent in my 16 gb to asus for a refund due to a screen issue. Asus told google i sent them a 8 gb device . Google is refusing to refund my money or ship me a device back.. I have threatened them with filing fraud charges with my Bank..My bank told me to ship the 8 gb back and let staples BOX IT and verify the serial number and that that device is what is on the shipping label.. I will do this tomorrow. Then the bank wants me to bring the tracking information on both devices to them and they will ISSUE A Charge back on google.. They say im not the first customer with this issue from GOOGLE PLAY.
they have my hands tied . having to do this i will STOP Using google all together if this is not made right today. As its the Deadline my bank manager gave them in her Phone call to them...
So do not let them win.. huge companies do not care about one customer leaving leaving them.
Sorry to hear about your issue and Very sorry if my post to you is off topic .. But its related to the LACK OF SUPPORT from these two TECH Giants . I will sell my phone on ebay and move to ms PHONE. if i must.. I know it will not solve nothing but atleast i will feel better about no longer supporting a company who could care less about me..
erica_renee said:
I would say call them and demand that they send you a shipping label to ship it back to them because its NOT FIXED..
I am having a Huge issue with google and asus..
I sent in my 16 gb to asus for a refund due to a screen issue. Asus told google i sent them a 8 gb device . Google is refusing to refund my money or ship me a device back.. I have threatened them with filing fraud charges with my Bank..My bank told me to ship the 8 gb back and let staples BOX IT and verify the serial number and that that device is what is on the shipping label.. I will do this tomorrow. Then the bank wants me to bring the tracking information on both devices to them and they will ISSUE A Charge back on google.. They say im not the first customer with this issue from GOOGLE PLAY.
they have my hands tied . having to do this i will STOP Using google all together if this is not made right today. As its the Deadline my bank manager gave them in her Phone call to them...
So do not let them win.. huge companies do not care about one customer leaving leaving them.
Sorry to hear about your issue and Very sorry if my post to you is off topic .. But its related to the LACK OF SUPPORT from these two TECH Giants . I will sell my phone on ebay and move to ms PHONE. if i must.. I know it will not solve nothing but atleast i will feel better about no longer supporting a company who could care less about me..
Click to expand...
Click to collapse
how i know what you sad...i had similar problem with my transformer.i bought n7 and same day bring the tf to warranty repair.after a day asus told me they don't pass my device in warranty,and reccomned me to not repair it due to the high price to repair( 2 years of warranty,11 months used,2 problems 1 battery broken and little broken part in display.i don't broke myself the display,found that little problem after that tab was leaved for a month in the original box waiting for bringing it to rms).if i knew this a day before,i didn't buy an asus device anymore.i bring devices to rma often and with many many manufacturers,but bad how with asus i didn't found with others.and when i see this things i feel so hungry that i would kick all the asus things in my house out of the window.
AznDud333 said:
i just sent my nexus in to asus due to screen lifting last week, they shipped it back a day after it was received and told me "repair complete", i was pretty happy about the "quick turnaround" which turned out to be nothing but a lie, they just took out my tablet, put it in another package and sent it back to me!
does anyone know if there is anything i can do about this?(i did not buy it from google play, and my 30day grace period with the retailer i bought it from is over)
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Click to collapse
lol I once send my 470 back to them for fan not longer working. I get it back and they said the same thing REPAIR COMPLETE. No lie here .. I notice again fan was not spinning and so this time I open it and lmao the wires are broke that connect it to the card. Just how did they test it if it got so hot so fast and stopped for me? So... yeah motherboards... they are really good at just make sure you dont have to RMA Sad huh.
My guess is you got the same TECH as I had. haha
erica_renee said:
I would say call them and demand that they send you a shipping label to ship it back to them because its NOT FIXED..
I am having a Huge issue with google and asus..
I sent in my 16 gb to asus for a refund due to a screen issue. Asus told google i sent them a 8 gb device . Google is refusing to refund my money or ship me a device back.. I have threatened them with filing fraud charges with my Bank..My bank told me to ship the 8 gb back and let staples BOX IT and verify the serial number and that that device is what is on the shipping label.. I will do this tomorrow. Then the bank wants me to bring the tracking information on both devices to them and they will ISSUE A Charge back on google.. They say im not the first customer with this issue from GOOGLE PLAY.
they have my hands tied . having to do this i will STOP Using google all together if this is not made right today. As its the Deadline my bank manager gave them in her Phone call to them...
So do not let them win.. huge companies do not care about one customer leaving leaving them.
Sorry to hear about your issue and Very sorry if my post to you is off topic .. But its related to the LACK OF SUPPORT from these two TECH Giants . I will sell my phone on ebay and move to ms PHONE. if i must.. I know it will not solve nothing but atleast i will feel better about no longer supporting a company who could care less about me..
Click to expand...
Click to collapse
finally got off the phone with asus, took 5 separate calls(first 3 ignored, the guys on the phone kept making excuses such as"i can't hear you", i even called myself after the 2nd one just to make sure there was no issue with my phone. on the 4th i finally got an rma number, and the fifth a shipping label(which they have yet to send to me, but i can wait.)
btw, should i pm someone specifically or keep waiting for a mod to move this thread(since i used the report button already)
oops i did not notice this was in the wrong forum area. If you reported it already they will move it to general.. I was just browsing from forum app.
it happens they will fix it and not scream to bad
good luck .
Guys I had gotten my gf a nexus 7 for christmas. The battery icon now reports 0% battery but the tablet still works. Tried everything to fix it. Anyhow, she contacted Asus 2 weeks ago and they were suppose to send her another tablet. Two weeks later, no tablet. On the phone with them now and the guy is saying she needs to send her tablet to Asus and pay for shipping. Has anyone heard of this? This is ridiculous. Why should she have to pay for shipping for a faulty tablet on their part. In my experience, you get the new device, than send in the old one. Just curious for anyone who has dealt with Asus customer service and if this is the truth or not. thanks guys.
It's not the same as a phone company. Hell shipping should only be like $6. It's doesn't weigh much. They aren't going to send you a prepaid box and stuff is what I'm trying to say.
Sent from my personally built from source CM10.1 N7.
disconnecktie said:
It's not the same as a phone company. Hell shipping should only be like $6. It's doesn't weigh much. They aren't going to send you a prepaid box and stuff is what I'm trying to say.
Sent from my personally built from source CM10.1 N7.
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Click to collapse
Maybe that's just what I'm use to. I just figured like the first guy she had spoken to, said they were going to send out a new tablet. Then ship the old one back in the box the new one came in.
That is standard shipping procedure for RMAs.
If the tablet was purchased around Christmas time, and you guys called in 2 weeks ago, I'm not sure they would offer a straight replacement like that. We can only do a replacement if the issue was reported within 30 days of the original purchase - much like a store's return policy. Anything after 30 days will have to be serviced only. There are special exceptions, though, and this might be one of them for all I know.
When an RMA is made, its creator (the phone rep) is supposed to e-mail the customer RMA instructions. Inside the e-mail will be an address where to ship the defective unit to as well as other instructions. If you have not received this e-mail yet, let me know and I'll see if I can get it sent out to you.
Feel free to e-mail me at [email protected] if you have any questions.
I dropped my 2013 Moto x and shattered the screen. I use the advanced repair option on the Motorola web site to try and have it repaired for $100. That's where they put a hold on your credit card and ship a "Like new" phone to you then you ship the broken one back to them when the new one arrives. If you don't ship the old one back they bill you for the new one.
I waited over two weeks to get the replacement from Motorola with an email from them that it was shipped 13 days ago. Today after they had me on hold for 45 minutes they came back and apologized to me that it wasn't really shipped and offered me a free upgrade to the 2014 model. I just got done designing my 16 gb pure edition with a bamboo back and it didn't cost me a dime. Not even charge for tax or delivery. Expected delivery January 13th.
Can't beat that for service!
Not too shabby. You're gonna love it, it's an improvement over the 2013 model in every way but the size. I still think the 2013 was the perfect size and wish they didn't make the 2014 as large as they did.
I have only had good experience with moto. The only thing that I dislike about them their billing is screwed up.
Sent from my XT1095 using Tapatalk
The support in the UK is shocking. I reported a problem with the wooden back coming off a few days after I got the phone and it's taken several weeks to get anywhere with the support. Cases either get closed as solved or ignored by Motorola. I finally called up and spoke to someone but they won't do an advanced shipment of a replacement so I either have to send it for repair or send it back. As I used the cyber Monday discount if I send it back I'll have to order a new one at full price.
I have had some decent interaction with their customer support and they have been very helpful. My only issue is that for whatever reason they will not let me pay $50 extra to make my replacement phone the 64GB version. I started the process for the 14 day return/exchange within the required period, got my code and then noticed they had the 64 available now so I tried to get that. They just refuse to do it and say it is not possible, which I find very strange. I have spoken to a few different people, all very nice, one said he thinks he can get me the code and I can pay the upgrade fee and the other said it is absolutely not possible.
Other than that they have given me some codes for buying accessories and have been helpful.
Is the 14 day exchange policy a US only thing? Or do you have to return the phone prior to receiving the replacement?
Philio25 said:
Is the 14 day exchange policy a US only thing? Or do you have to return the phone prior to receiving the replacement?
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Click to collapse
I am in the US, but I am not sure if it is only an US thing or not. You can exchange your phone one of two ways; advanced replacement sends you a new device but you put down a deposit, when you get the replacement device you have ten days to send in your old phone. The other way is you send in your old phone first and then get the replacement.
Raistlin1 said:
I am in the US, but I am not sure if it is only an US thing or not. You can exchange your phone one of two ways; advanced replacement sends you a new device but you put down a deposit, when you get the replacement device you have ten days to send in your old phone. The other way is you send in your old phone first and then get the replacement.
Click to expand...
Click to collapse
Here is what they said:
Motorola Support Monkey said:
Thank you for contacting Motorola.
We inform you that the advance repair procedure is not implemented in Europe, only in the US, and it's likely that he has heard about this procedure from American customers, as the XDA developers forum is American. Unfortunately, we cannot control the information provide in third party sites not managed by Motorola.
Motorola procedures in the US are not the same as in Europe, and due to this, in this case we can only offer you a replacement or credit, both following the same procedure: send the phone back to us using the DHL labels that we will provide, and when the phone is arrived to our service centre, this will trigger automatically a refund, or a new xCode for replacement, depending on what is the option that customer prefers.
As you contacted us during the 14 days period in case xxxxx-xxxxxx, the return for credit is possible, but you will need to return the phone to us first and the the system will trigger the resolution.
In case your choose the refund of the credit, in the meantime of course you can place another order.
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Click to collapse
So I guess I'll get a replacement, the first phone I sent back arrived back to them in Germany the next day so hopefully I should get the code to place the order again fairly quickly.
I dropped my Moto X 2014 just three weeks after it arrived and the display was cracked. Motorola really sent me a new one after they received the broken one - I had to pay nothing.
Best costumer support I ever experienced. I don't think you can expect this anywhere else.
I'm from Germany, for your information
Hi, I requested a refund for my Moto X and received a return label on the December 29, sent the phone by UPS and the received it on the December 30, it took until the January 9 for them just to process in the system so they can refund the money. I called customer service and they told me its going to take another 5-10 business days just to receive the refund. This is the worst customer service I have seen. Does anyone had good experience with them?
Seems pretty standard for an online purchase to me. Keep in mind they are probably dealing with more than usual due to the holiday season. I buy crap online all the time and on the rare occasion I have to return something, 2 weeks is pretty much the standard time frame to get the credit but sometimes it takes a little longer. Nothing out of the ordinary here. Amazon would be the sole exception. They usually get refunds credited back in under a week.
I've dealt with Motorola's customer service on more than one occasion and have had nothing but positive experiences.
_MetalHead_ said:
Seems pretty standard for an online purchase to me. Keep in mind they are probably dealing with more than usual due to the holiday season. I buy crap online all the time and on the rare occasion I have to return something, 2 weeks is pretty much the standard time frame to get the credit but sometimes it takes a little longer. Nothing out of the ordinary here. Amazon would be the sole exception. They usually get refunds credited back in under a week.
I've dealt with Motorola's customer service on more than one occasion and have had nothing but positive experiences.
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Yes that's why I tell people if YOU can try buying your products in stores with cash. That way any issue or you not liking the product you get will either get a swap right then and there and you can check it before you walk out the store or get your money back right then and there boom done deal...
5-10 business days is the standard time limit for a card transaction refund to get processed through the provider, IIRC. You could well get the refund in less time.
You'll be very lucky if you do get it in 5-10 business days. When I ordered my first one, I got it for ATT by mistake and it took a month and a half to get my money back from Motorola. There are tons of stories on how bad their $$ department is. I just finally got mine from ATT and called it a day.
samomamo said:
Hi, I requested a refund for my Moto X and received a return label on the December 29, sent the phone by UPS and the received it on the December 30, it took until the January 9 for them just to process in the system so they can refund the money. I called customer service and they told me its going to take another 5-10 business days just to receive the refund. This is the worst customer service I have seen. Does anyone had good experience with them?
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Let me know how it goes for you! They received my Moto X December 15th and I still haven't been refunded. After talking to multiple people I have heard different stories. Someone said Moto Can't refund me since I didn't buy the phone from them (I did). Another said they refunded me already, supposedly before I even STARTED the process. Today a manager said that they already did everything on there end and it was Motorola credit who needs to refund me now, but after talking to them they said they haven't received the refund authorization from Motorola, and I should give it ANOTHER month...
I love Moto products, but I will never buy anything from the website again, its all local or Amazon for me now.
if you ship anything back to Motorola, you can hand it to a Fedex/kinko's employee to get a receipt with a tracking number. You'd be a fool not to do this. if i'd skipped that step i'd be screwed right now. Here's why:
i called motorola on the 2nd of january to ask if i could wait until my second replacement phone arrived (on the 3rd) to ship them both back at once. they said this would me fine and that i had nothing to worry about.
then i recieved this email on the 6th.
>>
Dear [removed by me],
Your malfunctioning phone still has not arrived at our Moto Care service center.Please use the pre-paid label that arrived with your replacement phone and ship back to us ASAP to avoid being charged for the replacement phone.This is the final reminder before you're charged the amount of the your security deposit + applicable taxes. If you're having trouble sendingyour phone, please contact us at (800) 734-5870 Monday- Friday from 7AM-10PM, Saturday- Sunday 9AM-6PM CT.
Serial Number: [removed by me]
Thank you,
Your Moto Care Team
Note: A robot sent this, so please DO NOT REPLY. Instead, use the contact information provided above.
<<
so i called, and in my case i had returned two phones, so i gave them two tracking numbers. the lady informed me that my phones were both received on the 5th and that the email was a mistake and i would not be charged.
-but then on the 11th, i received this:
>>
Dear [removed by me],
Hello. Since we did not receive your malfunctioning phone at our Moto Care service center within the allowable time period,You will see this charge on an upcoming credit card statement. Please do not attempt to return your malfunctioning phone at this time.If you have any questions please give us a call at 800-734-5870 Monday - Friday from 7AM-10PM, Saturday - Sunday 9AM-6PM CT.
Serial Number: [removed by me]
Thank you,
Your Moto Care Team
A robot sent this, so please DO NOT REPLY. Instead, use the contact information provided above
<<
there was no amount on the email, it just said i "will see this charge".
so angry, i called back to get an idiot that couldn't understand english, said "what" constantly and made me repeat everything to the point that the people around me could not stop laughing... so i hung up and called back. the second guy was much better. definately Indian, but that's fine as long as we can understand each other. he said Motorola had one of my two returned Moto x 2014's marked as a Moto G. He corrected that for me and then yesterday, the 12th, i received this email, twice:
>>
Dear [removed by me],
Good news! Your device has arrived safely and is in our hands. We hope you are enjoying your replacement device.
If you need any help or have questions, give us a call. We're standing by at 800-734-5870 Monday - Friday from 7AM-10PM, Saturday - Sunday 9AM-6PM CT.
Serial Number : [removed by me]
Motorola Tracking Number (RMA) : [removed by me]
Best Regards,
Your Moto Care Team
Note - A robot sent this, so please DO NOT REPLY. Instead, use the contact information provided.
<<
my credit card statement is a weird mix of motorola charges and refunds right now.
01/13/2015 MOTOROLA MOBILITY LLC Merchandise -$696.88
01/13/2015 MOTOROLA MOBILITY LLC Merchandise $136.56
01/13/2015 MOTOROLA MOBILITY LLC Merchandise $136.56
01/12/2015 MOTOROLA MOBILITY LLC Merchandise $546.25
^all those show as pending, and I'm still waiting to see how this plays out. something will change. the way that reads i've only been charged $121 total for the two replacements.
without that tracking number though, i'd be in a world of hurt since they mislabeled my returned phone as a moto G.
---------- Post added at 09:07 PM ---------- Previous post was at 08:54 PM ----------
draco259 said:
They received my Moto X December 15th and I still haven't been refunded........after talking to them they said they haven't received the refund authorization from Motorola, and I should give it ANOTHER month...
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you definitely should not give it another month. at a minimum you should contact your credit card company and at least discuss this with them so there is a record of your problem. personally if i were waiting for a refund that long i would have my credit card company get my money back. last time i had a similar issue, it was with a bum seller on amazon, and i was told to wait to file a dispute. i don't like waiting for idiots, so i called Chase and got my money back in about 5 minutes.
rob342 said:
you definitely should not give it another month. at a minimum you should contact your credit card company and at least discuss this with them so there is a record of your problem. personally if i were waiting for a refund that long i would have my credit card company get my money back. last time i had a similar issue, it was with a bum seller on amazon, and i was told to wait to file a dispute. i don't like waiting for idiots, so i called Chase and got my money back in about 5 minutes.
Click to expand...
Click to collapse
I would, but it is through their credit service, so they don't seem to crazy about doing anything on their end. As of now I have not made any payments on it though, and informed them that I wont, since I haven't had the phone in my hand since the first week of December. They now admit that they have the phone, but still wont tell me anything about the status of the return.
I returned my Moto X last week. Never got an e-mail saying that received it (they did though, per FedEX tracking). Hopefully this **** doesn't take forever. I plan on calling Monday and seeing whats what. Too bad I used their CC to purchase it, but I imagine the bank the card is issued through could help it things get out of hand (well, hopefully).
Mes3 said:
I returned my Moto X last week. Never got an e-mail saying that received it (they did though, per FedEX tracking). Hopefully this **** doesn't take forever. I plan on calling Monday and seeing whats what. Too bad I used their CC to purchase it, but I imagine the bank the card is issued through could help it things get out of hand (well, hopefully).
Click to expand...
Click to collapse
might be in for ride, I returned my Moto X 2014 back in Nov. and they received it on Nov. 26th and it took until Jan 4th to get my refund, it was a total cluster F***
2003vstrom said:
might be in for ride, I returned my Moto X 2014 back in Nov. and they received it on Nov. 26th and it took until Jan 4th to get my refund, it was a total cluster F***
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Click to collapse
The lady on the phone when I did the RMA said it could take 3-4 weeks. I talked to an agent online and they said it was already processed. Buuuut no refund has been posted. So, who knows. Its hard to believe their CS is this terrible/slow.
I think people can be passive in till it happens to them then let the flames post fly!
For me to be able to order a great phone, design it on Moto Maker, wait with excitement and in a week have a great phone and a pretty amazing customer experience!
But for me I was sent 2 phone instead of one so I had to return one and then I had a screen glass break a few weeks later and they made a new Moto X then I had to return the broken one. Both returns just as bad as the other.
What is frustrating is you dealing with a state of the art process on the design, build and buy process. But the return, customer support return process is a mess.
3rd party out of country call centers make the returns a train wreck, agents have zero common sense, lack the ability of problem solving and just have no real thought process.
When I get to other departments in US I am treated OK and follow up is good.
Motorola cant learn from Amazon! Had a return and Amazon had a UPS driver to my house next day with a return label ready, advance the credit before they even got the item back and follow up one they have the item.
Take care of your customers and the customers stay loyal to the brand.
That is why Amazon is Amazon.
T&C said:
3rd party out of country call centers make the returns a train wreck, agents have zero common sense, lack the ability of problem solving and just have no real thought process.
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This is so true. I had to do an exchange of a device I purchased with a Cyber Monday code due to a leather back adhesive issue. First the Indian rep told me the return policy was 14 business days, which of course it is not. Then she insisted there was no way to do an exchange for the same price since the code had expired. I pointed out on their website they have the instructions for a secured exchange but she said it would not work because of the code.
So I asked for someone in the US and was transferred. Of course they could do the exchange at the Cyber Monday price.
T&C said:
When I get to other departments in US I am treated OK and follow up is good.
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Yeah, you have to ask to be transferred to the US reps.
JulesJam said:
So I asked for someone in the US and was transferred. Of course they could do the exchange at the Cyber Monday price.
Yeah, you have to ask to be transferred to the US reps.
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i did not know we could ask to be transferred. my god dealing with overseas reps is a nightmare.
if its not on the script that they read they do not know what to do.
gammite said:
i did not know we could ask to be transferred. my god dealing with overseas reps is a nightmare.
Click to expand...
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Ask if you can speak to someone in a higher level of customer care - they transfer you to the US.
JulesJam said:
Ask if you can speak to someone in a higher level of customer care - they transfer you to the US.
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my 85th call to customer care just was answered by a white lady in wisconsin. she was very nice and easy to deal with.
but back to reality.. i can't even begin to explain how much i hate calling these people. now that i've finally been emailed that i'll be credited, it's for the wrong amount.
they say 3-5 days to get my money back, now 7 days later, they send me this:
>>
Hello Robert
Thank you for contact Motorola in regards to your refund for in the amount of 409.69 We apologize for any inconvenience this has caused.
Your case has been submitted to our financial department. As soon as we have a resolution we will contact you with a confirmation email.
Should you have any questions or need any further assistance, please reply to this email or call us at 800-734-5870 . If calling please mention your incident number.
<<
that WOULD be great, but they dont need to refund me $409. they owe me $546. not to mention that's 546 i just paid interest on because my credit card statement was issued on the 28th. and i've been arguing about this since december now.
i'm like the easiest going happy go lucky care free person you'll ever meet, unless you're like these mototards. next time i break a phone i'm buying a screen online and fixing it myself. i don't even care if it costs more than having them fix it. it'll be faster and far less effort than dealing with these people.
i would advise anyone with a broken screen to send their phone in and wait instead of doing the "advanced replacement option" -they suck. there's just too many people involved in too many different countries to make it a smooth and painless process.
rob342 said:
i would advise anyone with a broken screen to send their phone in and wait instead of doing the "advanced replacement option" -they suck. there's just too many people involved in too many different countries to make it a smooth and painless process.
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Click to collapse
My experience was just the opposite of yours. I mailed back my Moto X 2014 with the messed up leather back on day 10 and by day 15 I received a credit.
JulesJam said:
My experience was just the opposite of yours. I mailed back my Moto X 2014 with the messed up leather back on day 10 and by day 15 I received a credit.
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well I must admit, i'm a bit jealous.
i received this email today, and now i dont know if im getting the $406, or the $136, or hopefully both, as that's the amount they owe me. if they can't figure it out by friday i'm just calling capital one to get my money refunded. i LOVE the phone, but definitely not the customer service. i've wasted hours on a simple credit that was supposed to happen automatically.
>>
Hello Robert
Thank you for contact Motorola in regards to your refund for in the amount of 136.56 We apologize for any inconvenience this has caused.
Your case has been submitted to our financial department. As soon as we have a resolution we will contact you with a confirmation email.
Should you have any questions or need any further assistance, please reply to this email or call us at 800-734-5870 . If calling please mention your incident number.
Thank you for contacting Motorola and have a wonderful day!
Sincerely,
xxxxx
Order Administration Liaison
<<<<
-which was their response to my telling them that the refund amount they listed is wrong in my message below
>>>>
Customer By Email (Robert xxxxxxx) 01/31/2015 05:26 PM
Hello xxxx.
I’ve already been charged 136.56 twice, which is correct since I have returned two broken phones.
The other charge of $546.25 is what the refund amount should be. $546.25, not $409.69.
If you only refund the 409, that would mean I paid the 136.56 three times instead of twice.
I have included a screenshot of my capital one statement so you can see the three charges that have posted to my credit card account.
please let me know if you need any additional
information from me.
sincerely,
robert xxxxxxx
708.xxxxxxxx
==================== image File Attachment ====================
Capture2.JPG, 98249 bytes, Added to incident
i took it up with my credit card company now. it's been over a month and a half trying to deal with motorola. my credit card company thanked me for my detailed record keeping and i got my refund instantly. i kinda feel like a **** because i REALLY LIKE motorola, but in the end it's my money they're playing games with. i'm nice, but im not a fool. i'm not going to pay interest on $546 two months in a row. they also refunded the $19 interest charge.
again this all started because they mistakingly marked my returned bamboo moto x as a moto g. ever since i been getting passed around from department to department.
https://goo.gl/if4QOx
Amazon is apparently offering customers who bought Note7 accessories a full refund even if they’re outside the normal 30-day return window.
Someone was asking about this. FYI
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I just got my UAG CASE refunded from amazon. In was past my 30 day return period.
Just says mine is outside the return window not eligible for return
Sent From My Galaxy Note 7
sharkattack99 said:
Just says mine is outside the return window not eligible for return
Sent From My Galaxy Note 7
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You have to call them
Ah thanks I will be giving them a call
Sent From My Galaxy Note 7
Amazon may, but I'm unsure if third party sellers on Amazon will do it too, which is where all my cases come from. Upon filling in the form, it says it needs to get approval from the seller. I could call Amazon, but they wont be able to dictate what third party sellers have to do when it's outside the window.
svache said:
Amazon may, but I'm unsure if third party sellers on Amazon will do it too, which is where all my cases come from. Upon filling in the form, it says it needs to get approval from the seller. I could call Amazon, but they wont be able to dictate what third party sellers have to do when it's outside the window.
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Third parties won't. I just tried and all sellers are refusing.
Also, in related information, if you bought any Spigen accessories directly through their site, they aren't taking them back either. I contacted them Wednesday and they refused. They gave a useless 20% off one item coupon though. Because, you know, I want to spend MORE money on all this mess.
I'm now contacting Samsung directly because at this point, I feel it's all their fault. I would never have bought accessories if I had known this would happen. Now, if I were returning the phone because I didn't like it or something like that (a voluntary return/exchange that was MY decision), then I'd take the hit. I mean, I can't even sell these cases now!
(I have 5 cases. I bought a few in order to swap them out or to have spares.)
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spexwood said:
I'm now contacting Samsung directly because at this point, I feel it's all their fault. I would never have bought accessories if I had known this would happen. Now, if I were returning the phone because I didn't like it or something like that (a voluntary return/exchange that was MY decision), then I'd take the hit. I mean, I can't even sell these cases now!
(I have 5 cases. I bought a few in order to swap them out or to have spares.)
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Let us know how it goes. I have 7 cases (me and my wife together, but same situation, we like to swap them out) from various sellers and would like to have at least part of it back.
svache said:
Let us know how it goes. I have 7 cases (me and my wife together, but same situation, we like to swap them out) from various sellers and would like to have at least part of it back.
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Yeah, sure. I'll keep you all updated.
Not to be negative, but I feel like it's a long shot though.
No reply as of yet. Maybe by Monday.
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spexwood said:
Yeah, sure. I'll keep you all updated.
Not to be negative, but I feel like it's a long shot though.
No reply as of yet. Maybe by Monday.
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OK, well, I got an update. Samsung is refusing responsibility for 3rd party accessories, so I am now about $200 in the hole.
All I can say is that I REALLY hope a class action lawsuit comes out, because I'll be jumping on it like crazy in order to try and recover at least SOME of my loss. I was also considering getting a Note8 (or whatever it'll be called), but now, it has to not only be a good phone, but will need to brush my teeth, brush my hair, and wipe my butt in order to make me consider it. It's a shame because I loved the Note7, but they shouldn't be screwing their customers over like this, ESPECIALLY since it's their fault.
I'm going to try one last time with the phone number provided in the email, but from what it sounds like, this will do nothing.
Message from Samsung:
Thank you for taking the time to contact us at Samsung Technical Support. We always appreciate hearing from our customers.
After reviewing your e-mail, I understand that you have purchased most of the accessories related to Note 7 and I see that you want the refund for them, I will help you with the required information.
I regret your inconvenience regarding this, the most disheartening is one of our loyal customer going through this type of ordeal experience.
I see that you have purchased the accessories from the third party seller, we don't know the information about them, I would like to inform you that you will get the refund when you purchase from the Samsung or with the respective carrier.
For the inconvenience with the exchange that you are all going through, we are offering all the customer's with incentives.
As a sign of our appreciation for your patience and loyalty, we are offering up to a $100 bill credit from select carrier or retail outlets if you exchange your Galaxy Note7 for another Samsung smartphone, less any incentive credits already received.
If you already exchanged your Galaxy Note7 device for another Samsung smart phone, you will receive up to a $75 bill credit from select carrier or retail outlets in addition to the $25 you previously received.
If you choose to obtain a refund, you will receive up to a $25 bill credit from select carrier or retail outlets as a token of our appreciation and acknowledgement of your inconvenience, less any incentive credits already received.
I will help you with the link where you can refer the updated information of the Note 7.
http://www.samsung.com/us/note7recall/
I would like to inform you that your email has reached Samsung technical support department were we deal in troubleshooting with mobile devices and tablets. However, we do have a dedicated support team who will help you in this regard.
I understand how troublesome it could be, Please contact appropriate team with the contact number(1-844-365-6197 ). They will help you with the options possible.
I hope the above information is helpful. Please write back to us if you have any quires. We will be happy to help you.
Should you desire additional assistance, we invite you to access the web-link http://www.samsung.com/us/support/contact to speak to a Chat Specialist. Our technicians are more than happy to assist you further. Chat Support is available 24X7.
For additional support and updates regarding your product, please follow us at @SamsungSupport on Twitter or like our page at https://www.facebook.com/samsungsupport.
Thank you for choosing Samsung products.
Sincerely,
Sravanthi.K
Another Update:
I called the number given in the email and ended up coming out of the call with even more frustration, but also some potentially good news, though we should all take it with a grain of salt.
First, I called the number and the girl on the other line said I need to power down my Note7. I told her that I can't because it's my ONLY phone (I don't even have a landline), and I have to wait until I can buy a replacement. She just said, "I understand, but because your safety is our concern... [blah blah blah]... you need to power down your phone."
So I repeated that this was my only phone and that I don't have a spare. Again, she repeated the "safety is our concern" line. So I added, "Ma'am, if I power down my phone, then that would mean that I will be without a phone completely until I can get a replacement. That means that if I have to call 911 in the case that I have an emergency, then I won't be able to do so, and I could potentially DIE."
This time she hesitated... then repeated the same line again. It sounded like she was reading a script too (which she most likely was, unfortunately).
Finally, I just said, "Well, I'm not powering down my phone until I can buy the LG V20."
She stopped LOL
So then she transferred me to another phone number, but was kind enough to give me the number in case I got disconnected. So she transferred me and I waited. And waited. And waited. After 1 hour and 10 minutes on hold, I just hung up and tried calling again. All I got was a message saying that the phone was not available and to try again later.
At this point, I'm obviously frustrated, so I call the first number again and this is where the good news with a grain of salt comes in. The lady said that there will be an addition to the Note7 recall, which will state what to do about accessories (though she didn't confirm whether it was for accessories bought through third parties). She could not give me a 'when' this would happen though. I tried pressing more details from her by trying to get a time frame for this addition (ex: within the next 1-2 months), but she would not give me anything, meaning that she really didn't know, or that she wasn't supposed to say.
So, at this point, I'm just going to wait until either a class-action lawsuit occurs, or this addition to the Note7 recall policy becomes live. I'm obviously not happy at the moment because as of right now, I'm still at a loss until something else happens, which is still only a possibility rather than a certainty.
EDIT: Oh, and II only say to take that info with a grain of salt only because it isn't 100% confirmed at the moment. I would definitely expect Samsung to do that addition to the recall because that will help them avoid a class-action lawsuit. It's just that if they do do something, they need to do something reasonable... not something like offer only 20% of each accessory's cost. I mean, at the moment, this $25 credit whether you keep using a Samsung device or go to another brand is bull. That's lunch money and doesn't cover all the time wasted on this mess (IMO).
Well seems I was partially lucky with Amazon's third party sellers, but I am unsure if that is because the items they allow me to trade are 1, still within the normal return window, 2, are OEM covers, or 3, they just have great customer service. The other ones (Spigen and VRS Design) were out of the window so I just let them be.. They may have allowed me to return them, but chances are slim.. I know I wouldn't if I was a seller.
i was able to return all of the items i bought for note 7. I had to do a chat and she gave me the link for my return label. 2 case and 1 usb c cable.
panday74 said:
i was able to return all of the items i bought for note 7. I had to do a chat and she gave me the link for my return label. 2 case and 1 usb c cable.
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The usb c cable would have been good to keep as in all phones will probably have it in the future. Thats the only thing im keeping
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