Database Users

Why I am never buying from Sony again

Ok. So. Before I begin, I am telling the world my experience with Sony because I feel an injustice has been committed and I want to let people know what they are getting themselves in for.
Right.
So, the day the Xperia Z was released in New Zealand, I went out and purchased one. After seeing many videos on YouTube of people banging the phone on the edge of tables and dropping it into water, I was convinced that it was both durable, functional and fashionable.
So last last week, I was doing the same as any regular day, which was making my hour long commute into University.
That day I had a test, which meant I was pretty nervous about studying, so I decided to stop holding my phone (which is what I usually do on the bus.. just hold my phone and listen to music), and place it in my satchel bag which was on the chair beside me.
After about 10 minutes of listening to music, I decided the current song I was listening to wasn't what I wanted to hear. So, I reached into my bag and pulled out my phone. I noticed some "fluff" on the bottom of the phone, but figured it was just some out of my bag that had gotten stuck to the screen and shrugged it off. I turned on the phone using the power button on the side, and then tapped my finger on the next song button. Nothing happened. I then assumed it had something to do with the so-figured "fluff" on the bottom of the phones display by the mic , and as I reached to brush it off with my finger I noticed that it wasn't fluff at all... It was a group of cracks....
I then angled my phone, and saw that there were a few cracks running to various points on the perimeter of the screen. It was shocked.. and taken aback... How did an Xperia Z, which is marketed as this "durable" beast, succumb to the most mundane of things?
The phone did not break underwater after saving my life from a bullet in an underwater gunfight as I had imagined... No, it had broken in a bag, on a bus.
I later called the hotline, who noted straight away that it was physical damage, even though in a bag on a bus surely is considered in "typical use" as the warranty says, and referred me onto a service center in Auckland.
After hearing a verbal $200-250 estimate repair bill, I paid $40 for a technicians analysis, which was then to be deducted off the final price.
I gave them a call to ask about the repair, and they gave me a new figure. Double that of their estimate. $483...
So my phone is on the threshold of being a write-off ($999 retail). With absolutely no sympathy from Sony, and a massive bill to pay if I am to use it again.
I think this is terrible.. My old phone.. Correction -- current phone.. An iPhone 4, has survived drops, bangs, BUS RIDES, and even a trip in the toilet, without need for repair or damage other than a couple scrapes. No dead pixels... Still works as new practically.
TL;DR "durable" Xperia Z glass front panel cracked doing the most mundane of tasks, in a bag, on a seat, in a bus. Phone is more or less a write-off, and Sony has offered no support or sympathy.
Thanks for reading...
P.S if anyone wants pictures, I cannot post them until I retrieve the phone from the repair shop. I just called today about a quote after the technicians analysis.

I guess bad luck. You probably hit the bag somewhere while commuting and with that hit the screen at the wrong spot. The screen isn't unbreakable and only the polycarbonate frame protects it (because the screen is positioned slightly lower) when banging it on a tables edge or something.
So I'm very sorry for you, but this isn't bad quality of the device or lack of customer service on Sony's part. This is just plain bad luck. Be more careful with your current device. Yes, even your iPhone can break this way.
Sent from my C6603 using xda premium

Egan said:
This is just plain bad luck. Be more careful with your current device.
Sent from my C6603 using xda premium
Click to expand...
Click to collapse
+1
I totally agree with this !

Damn, dude. Sorry about your XZ.
This is where apple IMO have the edge. You break the screen and they have a reasonable flat fee and give you a (refurbished) replacement.
You must have crushed the phone in an awkward place in your bag for it to break though. I had mine fly out of my top pocket, went over my head and landed on a surface about 1 meter away, thankfully it didn't hit the floor though - still it would have dropped about 30-60cms with some speed.
Almost $500 is absurd especially considering the phone brand new is $600 (at a lot of places in Australia).

Ouch.. Seriously, I can't see why u had so many issues with it.
Mine has been banged around for two weeks now, been in the shower multiple times and most importantly survived series of drops in to the ground. I've ordered a 2$ rubber case on eBay, just to be sure!
I think your issue is Sony in your country. It need better insurances!
And yeah iPhone 4 got like 9 lives or something. First we heard about the screens cracking but now how much they overcome(toilet drops, hardcore floor hitting and others!. But still, it can't compare with my Sony Xperia Z!
My opinion!
Cheers! Pietroni
Sent from my C6603 using xda app-developers app

I don't think Sony ever marketed this phone as super-durable, only water and dust resistant (to a certain point).

salguodnz said:
Ok. So. Before I begin, I am telling the world my experience with Sony because I feel an injustice has been committed and I want to let people know what they are getting themselves in for.
Right.
So, the day the Xperia Z was released in New Zealand, I went out and purchased one. After seeing many videos on YouTube of people banging the phone on the edge of tables and dropping it into water, I was convinced that it was both durable, functional and fashionable.
So last last week, I was doing the same as any regular day, which was making my hour long commute into University.
That day I had a test, which meant I was pretty nervous about studying, so I decided to stop holding my phone (which is what I usually do on the bus.. just hold my phone and listen to music), and place it in my satchel bag which was on the chair beside me.
After about 10 minutes of listening to music, I decided the current song I was listening to wasn't what I wanted to hear. So, I reached into my bag and pulled out my phone. I noticed some "fluff" on the bottom of the phone, but figured it was just some out of my bag that had gotten stuck to the screen and shrugged it off. I turned on the phone using the power button on the side, and then tapped my finger on the next song button. Nothing happened. I then assumed it had something to do with the so-figured "fluff" on the bottom of the phones display by the mic , and as I reached to brush it off with my finger I noticed that it wasn't fluff at all... It was a group of cracks....
I then angled my phone, and saw that there were a few cracks running to various points on the perimeter of the screen. It was shocked.. and taken aback... How did an Xperia Z, which is marketed as this "durable" beast, succumb to the most mundane of things?
The phone did not break underwater after saving my life from a bullet in an underwater gunfight as I had imagined... No, it had broken in a bag, on a bus.
I later called the hotline, who noted straight away that it was physical damage, even though in a bag on a bus surely is considered in "typical use" as the warranty says, and referred me onto a service center in Auckland.
After hearing a verbal $200-250 estimate repair bill, I paid $40 for a technicians analysis, which was then to be deducted off the final price.
I gave them a call to ask about the repair, and they gave me a new figure. Double that of their estimate. $483...
So my phone is on the threshold of being a write-off ($999 retail). With absolutely no sympathy from Sony, and a massive bill to pay if I am to use it again.
I think this is terrible.. My old phone.. Correction -- current phone.. An iPhone 4, has survived drops, bangs, BUS RIDES, and even a trip in the toilet, without need for repair or damage other than a couple scrapes. No dead pixels... Still works as new practically.
TL;DR "durable" Xperia Z glass front panel cracked doing the most mundane of tasks, in a bag, on a seat, in a bus. Phone is more or less a write-off, and Sony has offered no support or sympathy.
Thanks for reading...
P.S if anyone wants pictures, I cannot post them until I retrieve the phone from the repair shop. I just called today about a quote after the technicians analysis.
Click to expand...
Click to collapse
never go back to sony for repairs outside of warranty
http://www.parts4repair.com/complet...h&adtype=pla&gclid=CP650rf4rbYCFUlcpQod8gQAEg

Egan said:
I guess bad luck. You probably hit the bag somewhere while commuting and with that hit the screen at the wrong spot. The screen isn't unbreakable and only the polycarbonate frame protects it (because the screen is positioned slightly lower) when banging it on a tables edge or something.
So I'm very sorry for you, but this isn't bad quality of the device or lack of customer service on Sony's part. This is just plain bad luck. Be more careful with your current device. Yes, even your iPhone can break this way.
Sent from my C6603 using xda premium
Click to expand...
Click to collapse
It was just sitting on the seat beside me... I didn't do anything
They had no sympathy. Just straight we can't do anything for you, go get it repaired. (paraphrasing)

Sounds like it was the phone was hot, then cold, so the glass cracked?
Sent from my Nexus 7 using xda premium

salguodnz said:
It was just sitting on the seat beside me... I didn't do anything
They had no sympathy. Just straight we can't do anything for you, go get it repaired. (paraphrasing)
Click to expand...
Click to collapse
Whell, they can't create case history of people calling them and asking to repair free their broken phone.. sorry for you but i agree with the "bad luck theory". My phone fell many times and has only three little scratches on the frame.
(that i think is covered with some sort of gum and that gum is scratched)

metcard said:
Damn, dude. Sorry about your XZ.
This is where apple IMO have the edge. You break the screen and they have a reasonable flat fee and give you a (refurbished) replacement.
You must have crushed the phone in an awkward place in your bag for it to break though. I had mine fly out of my top pocket, went over my head and landed on a surface about 1 meter away, thankfully it didn't hit the floor though - still it would have dropped about 30-60cms with some speed.
Almost $500 is absurd especially considering the phone brand new is $600 (at a lot of places in Australia).
Click to expand...
Click to collapse
Yeah.. thats just unfair really.Ugh. Life... :\
robogo1982 said:
I don't think Sony ever marketed this phone as super-durable, only water and dust resistant (to a certain point).
Click to expand...
Click to collapse
from the website:
"An incredibly tough frame
The skeleton frame is made of tough glass fibre polyamide. It has superior mechanical strength, and is so strong that it’s often used as a metal substitute in cars and electronics."
"Durable glass panels
Both the front and back panels of Xperia Z are made of durable tempered glass that’s much stronger than conventional glass. Each glass panel also has an anti-shatter film for even greater durability."
decentgi said:
never go back to sony for repairs outside of warranty
Click to expand...
Click to collapse
wow... that link is a nice find! I'd include that in my response if I had posted enough.. I wonder if I can leverage this in my negotiations tomorrow with the repair shop at all.. hmm..
I'll post back with how it goes when I know..

salguodnz said:
Ok. So. Before I begin, I am telling the world my experience with Sony because I feel an injustice has been committed and I want to let people know what they are getting themselves in for.
Right.
So, the day the Xperia Z was released in New Zealand, I went out and purchased one. After seeing many videos on YouTube of people banging the phone on the edge of tables and dropping it into water, I was convinced that it was both durable, functional and fashionable.
So last last week, I was doing the same as any regular day, which was making my hour long commute into University.
That day I had a test, which meant I was pretty nervous about studying, so I decided to stop holding my phone (which is what I usually do on the bus.. just hold my phone and listen to music), and place it in my satchel bag which was on the chair beside me.
After about 10 minutes of listening to music, I decided the current song I was listening to wasn't what I wanted to hear. So, I reached into my bag and pulled out my phone. I noticed some "fluff" on the bottom of the phone, but figured it was just some out of my bag that had gotten stuck to the screen and shrugged it off. I turned on the phone using the power button on the side, and then tapped my finger on the next song button. Nothing happened. I then assumed it had something to do with the so-figured "fluff" on the bottom of the phones display by the mic , and as I reached to brush it off with my finger I noticed that it wasn't fluff at all... It was a group of cracks....
I then angled my phone, and saw that there were a few cracks running to various points on the perimeter of the screen. It was shocked.. and taken aback... How did an Xperia Z, which is marketed as this "durable" beast, succumb to the most mundane of things?
The phone did not break underwater after saving my life from a bullet in an underwater gunfight as I had imagined... No, it had broken in a bag, on a bus.
I later called the hotline, who noted straight away that it was physical damage, even though in a bag on a bus surely is considered in "typical use" as the warranty says, and referred me onto a service center in Auckland.
After hearing a verbal $200-250 estimate repair bill, I paid $40 for a technicians analysis, which was then to be deducted off the final price.
I gave them a call to ask about the repair, and they gave me a new figure. Double that of their estimate. $483...
So my phone is on the threshold of being a write-off ($999 retail). With absolutely no sympathy from Sony, and a massive bill to pay if I am to use it again.
I think this is terrible.. My old phone.. Correction -- current phone.. An iPhone 4, has survived drops, bangs, BUS RIDES, and even a trip in the toilet, without need for repair or damage other than a couple scrapes. No dead pixels... Still works as new practically.
TL;DR "durable" Xperia Z glass front panel cracked doing the most mundane of tasks, in a bag, on a seat, in a bus. Phone is more or less a write-off, and Sony has offered no support or sympathy.
Thanks for reading...
P.S if anyone wants pictures, I cannot post them until I retrieve the phone from the repair shop. I just called today about a quote after the technicians analysis.
Click to expand...
Click to collapse
mmmmm, unlucky.
Used my xperia z without a case for about 3 weeks and its still fine.

robogo1982 said:
I don't think Sony ever marketed this phone as super-durable, only water and dust resistant (to a certain point).
Click to expand...
Click to collapse
Yes sir they do, that is one big hype on all the Xperia Z overview pages on the Sony internet sites

Can you post the picture of the glass crack in your Xperia Z ?

metcard said:
Damn, dude. Sorry about your XZ.
This is where apple IMO have the edge. You break the screen and they have a reasonable flat fee and give you a (refurbished) replacement.
You must have crushed the phone in an awkward place in your bag for it to break though. I had mine fly out of my top pocket, went over my head and landed on a surface about 1 meter away, thankfully it didn't hit the floor though - still it would have dropped about 30-60cms with some speed.
Almost $500 is absurd especially considering the phone brand new is $600 (at a lot of places in Australia).
Click to expand...
Click to collapse
Dude I have seen more broken screens on Iphones than any other phone, so I guess they have to do something about it, when the phone to buy outright is almost twice the price of almost any others.

Pure bad luck maybe...?
I hate to say it, but phones don't break by themselves.
Mostly people damage them like a chip on a windscreen and don't notice it, and it gets worse over time until BOOM.
I only know that over the many many years i've had phones, and trust me, since the dark days of bricks i've almost had them all, with all the punishment i've given my phones, including dropping them onto concrete (I've never owned an apple phone before anyone goes hang on), i've never had unexpected issues like this arise. In fact, i've been lucky enough not to actually ever crack or shatter a screen.
Sorry but i'm with Sony on this one, and they burned me with the X10.
As for Apple, they will just tell you your phone is water damaged and to get the hell out of their store unless you come back in a cardigan, slippers and non prescription glasses, and buy a new iphone off them when you do come back.

I used mine as a ping pong ball .....
Maybe you bended it ALOT.

That's pretty sad man. Then again these things happen, but not for everyone. I had a similar issue with my Samsung Galaxy S2. It got bended in my pocket while, I was sitting. When took it to repair they said we cannot fixed it under warranty coz it has been damaged. I was shocked and they said we can fix it with over 400 euros. Its insane.
Best way is to fix it yourself if its fixable by ordering the parts.

if you wanna sell it let us know lol im sure in a few months parts will become really cheap. we have a guy at our local shopping centre who charges by the hour to fix your phone, im sure it wont take more than an hour to replace since i saw a video of one being put together in under 5 min lol
---------- Post added at 09:50 PM ---------- Previous post was at 09:25 PM ----------
and to be fair there is no way for sony to really know how it got broken, if apple honoured warrenty on their broken screens they would have gone bankrupt but there is nothing more disspointing than to have that happen. i dropped mine a few times not a scratch on it

Of course shouldn't that kind of dammages be coverd by the warranty. Sony has thr right on their side. On the otherside, I understand that you get mad at Sony.

How to take pictures with xperia z under water?

Xperia Z is a water proof phone that can be used under water. But can its touch screen be used underwater too?
The answer is a big NO! You simply can not use Xperia Z’s touch screen under water whether you want to do anything on your phone.
Why Touch Screen Functionality Doesn’t Work Under Water?
Is it Sony’s manufacturing fault? NO! This is not a fault of Sony, it’s because water conducts electricity.
What functions can be performed?
Play a music before putting it in water, it will not stop
Record Sound
Use Flashlight while making sure its on before going under water
Photography can not be done as it requires touching the screen
What should you do if you want to take a photograph underwater?
As we all very well know that Xperia Z doesn’t have a hardware camera button to take photos so the answer is simple. Set a Timer to take the photo. An alternate method can be to install any other camera app from app store like Camera 360 that lets you set volume buttons as a Camera hardware button to take photos.
Taken from: http://www.neogalaxia.com/2013/06/12/how-to-take-pictures-with-xperia-z-under-water/

deadly46 said:
Xperia Z is a water proof phone that can be used under water. But can its touch screen be used underwater too?
The answer is a big NO! You simply can not use Xperia Z’s touch screen under water whether you want to do anything on your phone.
Why Touch Screen Functionality Doesn’t Work Under Water?
Is it Sony’s manufacturing fault? NO! This is not a fault of Sony, it’s because water conducts electricity.
What functions can be performed?
Play a music before putting it in water, it will not stop
Record Sound
Use Flashlight while making sure its on before going under water
Photography can not be done as it requires touching the screen
What should you do if you want to take a photograph underwater?
As we all very well know that Xperia Z doesn’t have a hardware camera button to take photos so the answer is simple. Set a Timer to take the photo. An alternate method can be to install any other camera app from app store like Camera 360 that lets you set volume buttons as a Camera hardware button to take photos.
Taken from: http://www.neogalaxia.com/2013/06/12/how-to-take-pictures-with-xperia-z-under-water/
Click to expand...
Click to collapse
Or there's a mod over here that allows you to use your volume button as a shutter.
Sent from my Xperia Z

joejoe23 said:
Or there's a mod over here that allows you to use your volume button as a shutter.
Sent from my Xperia Z
Click to expand...
Click to collapse
He just copy/pasted the/a misinformed news article or what ever that is, else he would've know that there are mods/apps which let you re-map your hardware buttons to be able to take pictures.

Dsteppa said:
He just copy/pasted the/a misinformed news article or what ever that is, else he would've know that there are mods/apps which let you re-map your hardware buttons to be able to take pictures.
Click to expand...
Click to collapse
Haha maybe
Sent from my Xperia Z

Shall I even bother to reply?
WHY would one want to use this phone to take pictures under water? It is NOT designed with that function in mind. Please do read the manual that came with your XZ before you bugger it up then write here blasting the phone!

Ryland Johnson said:
Shall I even bother to reply?
WHY would one want to use this phone to take pictures under water? It is NOT designed with that function in mind. Please do read the manual that came with your XZ before you bugger it up then write here blasting the phone!
Click to expand...
Click to collapse
I thought it says it can survive under water of up to 1 metre for 30 minutes. So why not have some fun photo takings under water? If not its kind of pointless buying this phone.
Sent from my Xperia Z

The phone is a water resistant phone not a water proof phone
The real idea is for it to survive every day life like getting caught out in the rain, dropping it in the bath or swimming pool
Using buttons under water would certainly risk water ingress
And swimming with it would be a risk, and the warranty does not cover water damage
Sent from my C6603 using xda premium

sigh...it's always the same...people mistake waterresistant with waterproof.
just because an airbag might save your life in case of a car-crash, you don't drive into a wall on purpose, do you?
waterresistance is your airbag in case your phone gets dropped into water or s.th. like that.

hebbe said:
sigh...it's always the same...people mistake waterresistant with waterproof.
just because an airbag might save your life in case of a car-crash, you don't drive into a wall on purpose, do you?
waterresistance is your airbag in case your phone gets dropped into water or s.th. like that.
Click to expand...
Click to collapse
I have been saying EXACTLY the same thing here for months only to be met by general abuse by some owners who are clueless regarding this mobiles water resistance. The water and dust resistance are in case of accidental contact and not to be confused with an industrial made device with underwater capabilities by design..
What ticks me of is when I read threads where owners have the temerity to complain about the XZ when it is damaged due to use in a sauna or after being boiled in soup!
Several posters here have actually copied and attached the Sony guidelines that clearly show what the mobile cannot be exposed to yet some still persist in abusing a domestic phone and thinking the XZ is water proof when it is water resistant and not designed to function under water only survive ACCIDENTAL contact.
I have also said numerous times that its an awful shame that some owners appear to lack the same level of intelligence that the XZ posses!
Have you seen some of the Youtube 'tests'.....more money than sense, take a look at the chocolate clip! Absolutely absurd behaviour.
Regards.

We know you have.........
Do what you want with YOUR phone.
Sent from my C6603 using xda app-developers app

xchasa said:
We know you have.........
Do what you want with YOUR phone.
Sent from my C6603 using xda app-developers app
Click to expand...
Click to collapse
I agree. If you want to possibly destroy your own phone by placing it in situations it wasn't designed to cope with then go ahead. That is your choice.
But don't give people the wrong advice regarding THEIR phone. The only correct answer to give regarding questions on the water resistance of this device is what is written in the manual. End of story.
Sent from my C6603 using Tapatalk 2

For the ones who still want to make small videos of their aquarium or in the swimming pool, I have installed a nice mod that allows you to take photos/videos with the Vol- button
But for rooted devices only...

kingvortex said:
I agree. If you want to possibly destroy your own phone by placing it in situations it wasn't designed to cope with then go ahead. That is your choice.
But don't give people the wrong advice regarding THEIR phone. The only correct answer to give regarding questions on the water resistance of this device is what is written in the manual. End of story.
Sent from my C6603 using Tapatalk 2
Click to expand...
Click to collapse
I think we would do better trying to pee in the corner of a barrel! I wrote months ago here, when the mobile was released, that we would soon find owners doing the most ill advised things with the XZ due, in part, to Sony's own un wise advertising campaign
It beggars all belief what some people are doing with the XZ. It also beggars belief that after they do these puerile things they come here and write posts complaining about the mobile!.
We have seen them taken into saunas, swimming pools, the sea, lakes, diving, jet skies, cooked in chocolate and boiled in soup? I do ponder what sort of person has the money and total lack of intellect to do some of the things they do with a domestic mobile phone.
Some of the complaints are absolutely absurd. Deliberately dropping the phone onto a concrete floor from various heights to see how many drops it takes before the glass breaks. Hitting it with a lump hammer? Certifiable behaviour.
What can one do?

im using cm10.1 on my z, cm10.1 camera can use power button as shutter

deadly46 said:
The answer is a big NO! You simply can not use Xperia Z’s touch screen under water whether you want to do anything on your phone.
Why Touch Screen Functionality Doesn’t Work Under Water?
Is it Sony’s manufacturing fault? NO! This is not a fault of Sony, it’s because water conducts electricity.
Click to expand...
Click to collapse
Actually, it is Sony's fault.
The up-coming Galaxy S4 Active has a screen that will function underwater, so the fact the Z's screen doesn't is simply a reflection of Sony's choice of parts.
As for the comments about how the phone is only water-resistant 'just in case' it gets splashed and that people are reckless to willingly submerge their handsets, that's ridiculous.
The handset is IP57 rated, that guarantees it will survive submersion to a depth of up to 1m for up to 30mins, provided an owner doesn't exceed that they are doing nothing wrong.

IPX rating is there to ensure the phone doesn't get water damaged. Nowhere does this rating mentions that the said device will work normally when submerged. Its just to protect its body and nothing else.
As for taking underwater photos and video with Z, Sony never advertised this nor mentioned it so please don't point fingers at Sony. You simply cannot keep your expectations in check.
The ZR gets a camera button and also has a higher IP rating than the Z. Sony is advertising underwater photography because of the simple fact that the ZR is designed in a way for it.
Sent from my C6602 using xda app-developers app

TomLopez said:
For the ones who still want to make small videos of their aquarium or in the swimming pool, I have installed a nice mod that allows you to take photos/videos with the Vol- button
But for rooted devices only...
Click to expand...
Click to collapse
Our u can chose the camera timer...

As you said, it's not Sony's fault - but it would be nice to introduce power button shutter and "underwater mode" to our XZ Camera app - or at least, explain why it's not possible - if it truly isn't possible or shouldn't be done. I personally don't care about that - but there are tons of people that do.

I dont really get it. I can use the screen of my Xperia Z underwater. Are there different models out ?

msc3169 said:
IPX rating is there to ensure the phone doesn't get water damaged. Nowhere does this rating mentions that the said device will work normally when submerged. Its just to protect its body and nothing else.
As for taking underwater photos and video with Z, Sony never advertised this nor mentioned it so please don't point fingers at Sony. You simply cannot keep your expectations in check.
The ZR gets a camera button and also has a higher IP rating than the Z. Sony is advertising underwater photography because of the simple fact that the ZR is designed in a way for it.
Sent from my C6602 using xda app-developers app
Click to expand...
Click to collapse
Here in the Netherlands, they actually show posters with the phone dipped in the water. In the stores there were bowls filled with water where you were able to put it in and I have also seen real life women (sounds nerdy) in showers at the stores, using a XZ.
Maybe they never intended to advertise it like this, but I can defenitely accept why people use it that way.

All Fauly of the Sony Xperia Z3

I Just Owned this Xperia Z3 for a month,and i dip it in the water and suprise suprise its not waterproof at all
List Of Problems:
-The Camera it always fogged,and i read it will be gone in a hour or two then its already 5 hour and nope
-The Mobile data problem,No Signal at all so its pretty much a trash outside of wifi zone
-Cant Charge at all , i only could charge it with the magnetic charging cable
Just Read online in here too the back cover is not sealed completely
This is my First sony phone, well my experience is , Sony Phone is bad

Ryu5671 said:
I Just Owned this Xperia Z3 for a month,and i dip it in the water and suprise suprise its not waterproof at all
List Of Problems:
-The Camera it always fogged,and i read it will be gone in a hour or two then its already 5 hour and nope
-The Mobile data problem,No Signal at all so its pretty much a trash outside of wifi zone
-Cant Charge at all , i only could charge it with the magnetic charging cable
Just Read online in here too the back cover is not sealed completely
This is my First sony phone, well my experience is , Sony Phone is bad
Click to expand...
Click to collapse
Add to list...top speaker crackling, gap between display and frame, display shows ripple effect when pressed, bright spots on the max brightness at the bottom of the display...all hardware based on bad manufacturing...

I am pretty happy with mine, considering it's the D6616 T-mobile version and flashing anything besides stock is not doable at the moment it still satisfies me.
I had an xperia z ultra and besides the poor quality camera, I loved the phone. After selling it, I went back to my note 3 then the g3, sold my note and gave the wife the g3 when T-mobile put the Z3 on sale for 500. Sure it's not perfect but what is? I have no display issues, glass and frame line up and tested the waterproof ability of the phone prior to getting it wet, did that because I understand that errors in manufacturing can and do happen.
If you have issues with the phone, contact your provider or Sony, it has a warranty because they also know errors in manufacturing occur. I always go back to T-mobile when I have issues, they have always handled it for me.
As an example, when I decided to get this phone, did some research on it and found the screen is subject to cracks caused by temperature changes, I asked the T-mobile rep about it and he had heard of that, I asked him to note my account with the issue and that if I have that issue they will send me a new phone, he was more then happy to do that. Once I received my phone, knowing I have a 14 day buyers remorse I called T-mobile back and verified that my account was notated about the screen and that if I have that issue, they will infact replace it, which they will.
Point of all this is know what you are buying and know that you have certain rights as explained in the warranty, I have always found if you approach them in a polite manner, most people will help you, the times they don't I hang up and call right back, get a different rep and try again.

Ducter said:
I am pretty happy with mine, considering it's the D6616 T-mobile version and flashing anything besides stock is not doable at the moment it still satisfies me.
I had an xperia z ultra and besides the poor quality camera, I loved the phone. After selling it, I went back to my note 3 then the g3, sold my note and gave the wife the g3 when T-mobile put the Z3 on sale for 500. Sure it's not perfect but what is? I have no display issues, glass and frame line up and tested the waterproof ability of the phone prior to getting it wet, did that because I understand that errors in manufacturing can and do happen.
If you have issues with the phone, contact your provider or Sony, it has a warranty because they also know errors in manufacturing occur. I always go back to T-mobile when I have issues, they have always handled it for me.
As an example, when I decided to get this phone, did some research on it and found the screen is subject to cracks caused by temperature changes, I asked the T-mobile rep about it and he had heard of that, I asked him to note my account with the issue and that if I have that issue they will send me a new phone, he was more then happy to do that. Once I received my phone, knowing I have a 14 day buyers remorse I called T-mobile back and verified that my account was notated about the screen and that if I have that issue, they will infact replace it, which they will.
Point of all this is know what you are buying and know that you have certain rights as explained in the warranty, I have always found if you approach them in a polite manner, most people will help you, the times they don't I hang up and call right back, get a different rep and try again.
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Click to collapse
Yes I went to repair center to claim warranty, and after ten days they gave it back to me with few more scratches and wrote they cant find any fault, so I took photo of the display showing issue (lucky me I got gift from my brother Samsung NX1000, making some nice photos) and transferred it to Z3 and set it as wallpaper LOL
Then went back to service and showed them after that they told me next week I will get my phone, and they should replace display and motherboard...
But all of this HW issues are well known so far...all reported...

Ducter said:
I am pretty happy with mine, considering it's the D6616 T-mobile version and flashing anything besides stock is not doable at the moment it still satisfies me.
I had an xperia z ultra and besides the poor quality camera, I loved the phone. After selling it, I went back to my note 3 then the g3, sold my note and gave the wife the g3 when T-mobile put the Z3 on sale for 500. Sure it's not perfect but what is? I have no display issues, glass and frame line up and tested the waterproof ability of the phone prior to getting it wet, did that because I understand that errors in manufacturing can and do happen.
If you have issues with the phone, contact your provider or Sony, it has a warranty because they also know errors in manufacturing occur. I always go back to T-mobile when I have issues, they have always handled it for me.
As an example, when I decided to get this phone, did some research on it and found the screen is subject to cracks caused by temperature changes, I asked the T-mobile rep about it and he had heard of that, I asked him to note my account with the issue and that if I have that issue they will send me a new phone, he was more then happy to do that. Once I received my phone, knowing I have a 14 day buyers remorse I called T-mobile back and verified that my account was notated about the screen and that if I have that issue, they will infact replace it, which they will.
Point of all this is know what you are buying and know that you have certain rights as explained in the warranty, I have always found if you approach them in a polite manner, most people will help you, the times they don't I hang up and call right back, get a different rep and try again.
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Click to collapse
Hey Man im thinking to take the warranty but it said, no water damage i meant realy can i warranty it or im pretty much a dead man

How am I loking to service repair in my country (Croatia). They are all tomfools. Not only they don't now how to repair big problems but are avouching you in their stupidity. I saw that many times. And I had my experience with them when back glass cracks on XPERIA Z2. When I brought them device I was polite and they told me that it is foulty device and I will probebly going to get new one. But after a week they called me asking me if I dropped it. And then I realized how stupid they are. Crack was one line from edge of phone to the camera, not from some center point of impact if you understand me. And they were trying to avouch me that this was dropp and warrenty is off. So when I threatened them with accusation they told me they will advise with Sony UK. After 10 days servicce repair gave me new XPERIA Z2.
So you have to be persistent if you wan't to achieve something. It is not Sony to blame if repair service is bad in your country.

So heres my opinion. Just dont believe in sony's advertising . If you know an electronic device will spoil in the water, well dont put your device in water. I dont say sony doesnt have responsabilities. It happened to me.
I put my xperia z3 in water then i lost signal and data. When i take my device to warranty after two weeks i just got the answer : "does not apply for misuse of the device" .
So Sony is telling me something. They dont care about costumers or costumers having troubles with their device. They just care about selling lies, because when someone tells them they just did what their advertising told them what can you do then is your fault.
Anyway.... I am so disappointed about Sony. Is a good device. The best i have ever had but in customer care they stink

Ryu5671 said:
I Just Owned this Xperia Z3 for a month,and i dip it in the water and suprise suprise its not waterproof at all
List Of Problems:
-The Camera it always fogged,and i read it will be gone in a hour or two then its already 5 hour and nope
-The Mobile data problem,No Signal at all so its pretty much a trash outside of wifi zone
-Cant Charge at all , i only could charge it with the magnetic charging cable
Just Read online in here too the back cover is not sealed completely
This is my First sony phone, well my experience is , Sony Phone is bad
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So.... nobody has a solution for the Mobile data problem and No Signal?

In Australia, Sony have been taken to task on the whole waterproof claim. They have pretty much said that they will replace devices with water damage.
Thankfully, we have strong consumer protection laws to hold them to account.
Sent from my D6653 using Tapatalk

I'm sorry to hear Sony has a bad camera because Sony has a long-standing reputation for its excellent camera and even Samsung uses Sony's camera on their cellphones. I'll never put my phone into water to test its waterproof. I'd rather try the pressure sensor thing.

dizzyman44 said:
I'm sorry to hear Sony has a bad camera because Sony has a long-standing reputation for its excellent camera and even Samsung uses Sony's camera on their cellphones. I'll never put my phone into water to test its waterproof. I'd rather try the pressure sensor thing.
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Not bad at all, camera is at least good if not better then good...

Z3 is a fantastic device. Along with the Note 2 (before Samsung's awful firmware upgrade which trashed it) it's the best phone I've ever had. However, like many others have found, it simply isn't waterproof. Mine got replaced but I now treat my new one like I would all previous phones i.e. keep it away from water.

wifi reception is terrible. i am at hotel now. i can even watch video with my asus tablet but xperia z3 doesn't even connect to same wifi. i am considering to sell this phone because of that.
the phone always saying "saved" for the connection.

I have this terrible WiFi too on Sony products I've ever gottten.. BEFORE I got my Z3, the WiFi reception is great to me, better than my old Xmp, XL, and GTab 2 10.1
Sent from my D6653 using XDA Free mobile app

Z5 Premium Waterproof Test

So I finally decided to dunk my Z5P underwater to see if it still has the waterproofing build that Xperia is famous for and, lo and behold, in spite of Sony's softening on the waterproof marketing, Z5P is, apparently, still as waterproof as its older brothers are! This is still the only smartphone out there that has this environmental protection while melding it in a super elegant design. Durability and design at its best and finest! I could live with the occasional overheating and I don't regret buying this beast!
1080P: https://youtu.be/nJjPDON_X6I
4K: https://youtu.be/wymIerCClzw

Lawliet918 said:
So I finally decided to dunk my Z5P underwater to see if it still has the waterproofing build that Xperia is famous for and, lo and behold, in spite of Sony's softening on the waterproof marketing, Z5P is, apparently, still as waterproof as its older brothers are! This is still the only smartphone out there that has this environmental protection while melding it in a super elegant design. Durability and design at its best and finest! I could live with the occasional overheating and I don't regret buying this beast!
https://youtu.be/nJjPDON_X6I
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Niiice what resolution were you shooting at? Also this is beautiful, where's this located!

samsmalls said:
Niiice what resolution were you shooting at? Also this is beautiful, where's this located!
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shot at 1080P but i have another shorter underwater video shot at 4K. this is in El Nido, Palawan islands, Philippines. was there for a short vacation.

I think the issue isn't that the phone isn't waterproof, however the concern (for me at least) is that if there is a problem Sony don't cover it. I had the Xperia Z2 where the waterproofing failed and Sony refused to repair it...

NJ72 said:
I think the issue isn't that the phone isn't waterproof, however the concern (for me at least) is that if there is a problem Sony don't cover it. I had the Xperia Z2 where the waterproofing failed and Sony refused to repair it...
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Sony shouldn't cover it, at least not until they get some kind of sensor that knows at what depth, pressure and water type it failed in. If they cover it now they cannot conclude which factors that lead to its failure. Sony states only freshwater. What if it gets damaged by saltwater? They cannot prove which one it is.

KbaB.BroS said:
Sony shouldn't cover it, at least not until they get some kind of sensor that knows at what depth, pressure and water type it failed in. If they cover it now they cannot conclude which factors that lead to its failure. Sony states only freshwater. What if it gets damaged by saltwater? They cannot prove which one it is.
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That's a fair point, but you should cover the features you advertise. It comes with a pair of headphones in the box, if they fail then I return them to Sony for repair - they don't know how well I have looked after them (providing there is no outward sign of accidental damage) but they still warrant them. Innocent until proven guilty IMHO.
I agree that there will be many people using them in conditions other than specified by Sony, but they shouldn't promote the waterproofing in advertisements etc. IMHO.
They didn't advertise it as a rugged phone, so if the glass on the front or back breaks I don't expect them to replace it. They did advertise it as waterproof, so I expect them to warrant a feature that it was purchased for - the fact they can't determine whether it was fresh water or salt water shouldn't be the consumer's issue.

NJ72 said:
That's a fair point, but you should cover the features you advertise. It comes with a pair of headphones in the box, if they fail then I return them to Sony for repair - they don't know how well I have looked after them (providing there is no outward sign of accidental damage) but they still warrant them. Innocent until proven guilty IMHO.
I agree that there will be many people using them in conditions other than specified by Sony, but they shouldn't promote the waterproofing in advertisements etc. IMHO.
They didn't advertise it as a rugged phone, so if the glass on the front or back breaks I don't expect them to replace it. They did advertise it as waterproof, so I expect them to warrant a feature that it was purchased for - the fact they can't determine whether it was fresh water or salt water shouldn't be the consumer's issue.
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1. As for headphones that comes bundled with phones nowadays, they are cheap. If they break and you send them in for service they usually replace them instead of repair because of the low price it costs for them to be manufactured. A phone on the other hand costs much higher to manufacture and if water has damaged it, the motherboard short-circuit and one of the pins to a module burns at least. If they would repair that they would be forced to replace the whole motherboard, and that includes other components associated with it. Comparing this cost with cheap headphones, you get a number much higher.
2. The IP certificate is given by a company that tests devices. If Sony have received such a certification from them of course they would advertise it, it's the same as "the best phone awards". If there's something they can use to get more buyers they will use it, this applies to every company out there. At the end of this waterproof statement in advertisements there's always a "*". You can read more about it at the bottom of the page mostly. Sony says no warranty covering damages and links to the official IP website so you can read further about what this certificate means. Sony does nothing wrong here, the law allows them to advertise like this.

KbaB.BroS said:
1. As for headphones that comes bundled with phones nowadays, they are cheap. If they break and you send them in for service they usually replace them instead of repair because of the low price it costs for them to be manufactured. A phone on the other hand costs much higher to manufacture and if water has damaged it, the motherboard short-circuit and one of the pins to a module burns at least. If they would repair that they would be forced to replace the whole motherboard, and that includes other components associated with it. Comparing this cost with cheap headphones, you get a number much higher.
2. The IP certificate is given by a company that tests devices. If Sony have received such a certification from them of course they would advertise it, it's the same as "the best phone awards". If there's something they can use to get more buyers they will use it, this applies to every company out there. At the end of this waterproof statement in advertisements there's always a "*". You can read more about it at the bottom of the page mostly. Sony says no warranty covering damages and links to the official IP website so you can read further about what this certificate means. Sony does nothing wrong here, the law allows them to advertise like this.
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1. Completely understand, but the consumer should not be penalised due to the cost of repair/ replacement. A warranty is a warranty - whether it's a pair of cheap headphones or a £10,000 TV; the business is required by law to offer a warranty on an electronic product.
2. It's not really the same as 'Best phone of the year' award as it is a certification guaranteeing a performance factor. It's an independant certification, but it is a validation of a feature. It's the same as them saying it's a 4K screen on the Z5P - it has been validated by independant parties and if a pixel fails then I expect them to replace it under warranty. You don't know why the pixel failed, it could be that the device was exposed to too much heat in a particular area of the screen (bad example, but you get the idea). They claim a product has a certain hardware feature, if it fails it should be fixed.
An extension of the above point is that the FCC provide devices with certification for use of the wireless spectrum in the US. If my phone's GSM antenna fails during my ownership, even through a means of misuse that cannot be traced then I would still return to Sony for repair/ replacement. It should not be the consumer's responsibility to prove they weren't using it in salt water/ warm water or whatever, but the vendor's responsibility to prove the consumer was misusing the device.

Lawliet918 said:
I could live with the occasional overheating
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Click to collapse
That's why it's waterproof, when overheating you can dunk it in fresh water to cool it down lol
Just joking, mine doesn't overheat at all. It feels a bit warm in my hands sometimes but cpu does not overheat. That means heatsinking does its job!

NJ72 said:
1. Completely understand, but the consumer should not be penalised due to the cost of repair/ replacement. A warranty is a warranty - whether it's a pair of cheap headphones or a �£10,000 TV; the business is required by law to offer a warranty on an electronic product.
2. It's not really the same as 'Best phone of the year' award as it is a certification guaranteeing a performance factor. It's an independant certification, but it is a validation of a feature. It's the same as them saying it's a 4K screen on the Z5P - it has been validated by independant parties and if a pixel fails then I expect them to replace it under warranty. You don't know why the pixel failed, it could be that the device was exposed to too much heat in a particular area of the screen (bad example, but you get the idea). They claim a product has a certain hardware feature, if it fails it should be fixed.
An extension of the above point is that the FCC provide devices with certification for use of the wireless spectrum in the US. If my phone's GSM antenna fails during my ownership, even through a means of misuse that cannot be traced then I would still return to Sony for repair/ replacement. It should not be the consumer's responsibility to prove they weren't using it in salt water/ warm water or whatever, but the vendor's responsibility to prove the consumer was misusing the device.
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1. They provide warranty for the things they state. Water damage is something they don't state. They have even made it clear that it's not covered.
2. I admit, comparing IP with an award was bad. As you say, the IP certificate is a validation of a feature, that gives them the right to promote it. It's up to them to cover it under warranty or not, as long as they follow the law accordingly and make it clear. Sony have made it clear, but of course, it's up to the consumer to read that part before purchase. FCC is covered under warranty by law, they are forced to fix anything associated with it, as long as they cannot prove it was caused by misusing.
As for the part where it's the vendors responsibility to prove something misused or not, that's exactly why Sony don't cover it under warranty, they can't prove it as of right now. Damages caused by liquids are expensive to repair. A screen with dead pixels only needs the LCD to be replaced, water damage requires the motherboard to be replaced and everything associated with it.

KbaB.BroS said:
1. They provide warranty for the things they state. Water damage is something they don't state. They have even made it clear that it's not covered.
2. I admit, comparing IP with an award was bad. As you say, the IP certificate is a validation of a feature, that gives them the right to promote it. It's up to them to cover it under warranty or not, as long as they follow the law accordingly and make it clear. Sony have made it clear, but of course, it's up to the consumer to read that part before purchase. FCC is covered under warranty by law, they are forced to fix anything associated with it, as long as they cannot prove it was caused by misusing.
As for the part where it's the vendors responsibility to prove something misused or not, that's exactly why Sony don't cover it under warranty, they can't prove it as of right now. Damages caused by liquids are expensive to repair. A screen with dead pixels only needs the LCD to be replaced, water damage requires the motherboard to be replaced and everything associated with it.
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I know they have made it clear(ish) in their warranty that it isn't covered, but would we all be so OK with it if they had said "Sorry, we're not going to cover any failures to the headphone jack as it is prone to dust ingress"? I doubt it, people would say it is ridiculous and a regulatory body would force them to cover it.
I'm not arguing that Sony have done anything officially wrong, I'm just saying that - in my opinion - they should cover it. I know they don't and that it's not about to change.
And once again, it doesn't matter how labour intensive it is, or how potentially expensive it is to repair - companies are required by EU law to provide a warranty on electronics which covers faults developed due to manufacturing defects. Assuming no foul play, a waterproof phone which is not waterproof should, in my opinion, fall under that warranty.
Why should I be potentially be penalised because someone may try to commit fraud by claiming against misuse?

NJ72 said:
I know they have made it clear(ish) in their warranty that it isn't covered, but would we all be so OK with it if they had said "Sorry, we're not going to cover any failures to the headphone jack as it is prone to dust ingress"? I doubt it, people would say it is ridiculous and a regulatory body would force them to cover it.
I'm not arguing that Sony have done anything officially wrong, I'm just saying that - in my opinion - they should cover it. I know they don't and that it's not about to change.
And once again, it doesn't matter how labour intensive it is, or how potentially expensive it is to repair - companies are required by EU law to provide a warranty on electronics which covers faults developed due to manufacturing defects. Assuming no foul play, a waterproof phone which is not waterproof should, in my opinion, fall under that warranty.
Why should I be potentially be penalised because someone may try to commit fraud by claiming against misuse?
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Click to collapse
It's all about money here. If the headphone jack would fail, they could easily replace it, because the motherboard wouldn't be harmed (in most cases). Water damage doesn't ruin one thing, it ruins many other things. That's why almost every company out there won't fix liquid damages.
Inside the manual about water protection it's written that Sony doesn't recommend the phone to be submerged into water, even if it can. The only thing they can guarantee is protection against rain. Therefore, if the consumer doesn't follow the instructions given by the vendors they can't be held responsible, the law is on the side of the vendor. Samsung had a design flaw with their Note 5s. The pen would get stuck and break the mechanism if the pen was put in the wrong direction. They solved this by stating it in the manual afterwards and consequently got the law on their side. They also secretly improved the newer batches.

KbaB.BroS said:
It's all about money here. If the headphone jack would fail, they could easily replace it, because the motherboard wouldn't be harmed (in most cases). Water damage doesn't ruin one thing, it ruins many other things. That's why almost every company out there won't fix liquid damages.
Inside the manual about water protection it's written that Sony doesn't recommend the phone to be submerged into water, even if it can. The only thing they can guarantee is protection against rain. Therefore, if the consumer doesn't follow the instructions given by the vendors they can't be held responsible, the law is on the side of the vendor. Samsung had a design flaw with their Note 5s. The pen would get stuck and break the mechanism if the pen was put in the wrong direction. They solved this by stating it in the manual afterwards and consequently got the law on their side. They also secretly improved the newer batches.
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I know and agree with what you're saying, Sony are on 10 feet of concrete when it comes to the legal stance - I still think that they SHOULD cover it under warranty.
The note 5 S-pen issue is also different, because the mechanism didn't fail through normal use - as such they knew full well the user was to blame for using it incorrectly.
I also know that the Z5P's manual says it shouldn't be fully submerged, but this is an overall point about Xperia's marketing today and in the past that the Xperia is waterproof. If you state it is and advertise it as such then in my opinion you should warranty it as such.
It's not a question of whether they are legally in the wrong, we all know that they aren't.

NJ72 said:
I know and agree with what you're saying, Sony are on 10 feet of concrete when it comes to the legal stance - I still think that they SHOULD cover it under warranty.
The note 5 S-pen issue is also different, because the mechanism didn't fail through normal use - as such they knew full well the user was to blame for using it incorrectly.
I also know that the Z5P's manual says it shouldn't be fully submerged, but this is an overall point about Xperia's marketing today and in the past that the Xperia is waterproof. If you state it is and advertise it as such then in my opinion you should warranty it as such.
It's not a question of whether they are legally in the wrong, we all know that they aren't.
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I fully know what you're saying. In the consumer's aspect they SHOULD because we get it better and feel safer about our devices. In the vendor's aspect, they SHOULD NOT, because a company that plays too nice and decides to fix everything faulty will lose money. If the company sees no revenue coming from that division they will eventually sell it or scrap it. If that's the case, you might lose the warranty entirely. They have a budget that needs to be followed. If they cover water damages under warranty a bigger budget must be placed within service and repair. Because it's unknown how many devices they will receive a safety margin must be set, which leads to a bigger budget than needed. Consequently, the budget will shrink in other divisions. We consumers have to get real, we need to know how a company works and stop saying that they should do this and that without considering fundamental things like economy.
As for normal use, it's something the vendor decides it to be. If the consumer does something not normal (submerging it into water) the fault lies with the consumer and not the vendor. Sony tells the consumers how to use the device in the manual. If the consumer does something else it's their fault.
They state that the phone is waterproof and further explains it in details further below when marketing. An advertisement needs to catch the eyes of consumers. If a keynote like "waterproof, but not covered under warranty" is put right on the front page, consumers will look away. It needs to be short and direct, "waterproof". For further explaining you simply follow the "*" where it refers to and read more about it.
Face it, the majority of consumers won't go diving somewhere with it, that IP certification makes consumers feel safe when using it in rain and cleaning it, nothing else.
Since their change of policy, they stopped advertising with underwater shots of the device, only shots when the device has water droplets on it are used. I would agree with you if they advertised with underwater shots, but they don't. They advertise accordingly to how they recommend the device to be used. Any other use is not Sony's fault.

KbaB.BroS said:
I fully know what you're saying. In the consumer's aspect they SHOULD because we get it better and feel safer about our devices. In the vendor's aspect, they SHOULD NOT, because a company that plays too nice and decides to fix everything faulty will lose money. If the company sees no revenue coming from that division they will eventually sell it or scrap it. If that's the case, you might lose the warranty entirely. They have a budget that needs to be followed. If they cover water damages under warranty a bigger budget must be placed within service and repair. Because it's unknown how many devices they will receive a safety margin must be set, which leads to a bigger budget than needed. Consequently, the budget will shrink in other divisions. We consumers have to get real, we need to know how a company works and stop saying that they should do this and that without considering fundamental things like economy.
As for normal use, it's something the vendor decides it to be. If the consumer does something not normal (submerging it into water) the fault lies with the consumer and not the vendor. Sony tells the consumers how to use the device in the manual. If the consumer does something else it's their fault.
They state that the phone is waterproof and further explains it in details further below when marketing. An advertisement needs to catch the eyes of consumers. If a keynote like "waterproof, but not covered under warranty" is put right on the front page, consumers will look away. It needs to be short and direct, "waterproof". For further explaining you simply follow the "*" where it refers to and read more about it.
Face it, the majority of consumers won't go diving somewhere with it, that IP certification makes consumers feel safe when using it in rain and cleaning it, nothing else.
Since their change of policy, they stopped advertising with underwater shots of the device, only shots when the device has water droplets on it are used. I would agree with you if they advertised with underwater shots, but they don't. They advertise accordingly to how they recommend the device to be used. Any other use is not Sony's fault.
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I fully agree with what you're saying about the business P&L side of things, you can't fix everything and expect to make money - but what a business shouldn't do is use something for marketing but caveat-the-ass out of it.
OK, they have adapted a lot of their marketing after they made the announcement for the Z5 series, however they have been making waterproof* phones for ages now without a single asterisk, caveat or mention in the manuals (I read the Z2's manual and warranty after mine got water damaged in cold fresh water). I agree it should be on the consumer to read the Ts & Cs prior to purchase, but if you market a feature then I think it should be covered by warranty.
It's all opinion at the end of the day, and I bought the Z5 Premium knowing full well the warranty doesn't cover it however I feel that Sony should take it in to account rather than changing their marketing half way through the process.
Equally - most people won't go diving with it, so how much more would it really cost to replace water damaged phones?

NJ72 said:
I fully agree with what you're saying about the business P&L side of things, you can't fix everything and expect to make money - but what a business shouldn't do is use something for marketing but caveat-the-ass out of it.
OK, they have adapted a lot of their marketing after they made the announcement for the Z5 series, however they have been making waterproof* phones for ages now without a single asterisk, caveat or mention in the manuals (I read the Z2's manual and warranty after mine got water damaged in cold fresh water). I agree it should be on the consumer to read the Ts & Cs prior to purchase, but if you market a feature then I think it should be covered by warranty.
It's all opinion at the end of the day, and I bought the Z5 Premium knowing full well the warranty doesn't cover it however I feel that Sony should take it in to account rather than changing their marketing half way through the process.
Equally - most people won't go diving with it, so how much more would it really cost to replace water damaged phones?
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The high IP certification most Xperia phones have makes it foolproof when using it in rain or cleaning it, using it the way the vendor intended. A water damage caused by this is almost impossible, again, because of the high IP certification (it can happen but extremely rarely). Therefore no device should fail, as long as you use it like intended. Sony can hype it how much they want as long as they advertise accordingly the intended usage. They don't dunk it into water, neither should the consumer, simple.

KbaB.BroS said:
The high IP certification most Xperia phones have makes it foolproof when using it in rain or cleaning it, using it the way the vendor intended. A water damage caused by this is almost impossible, again, because of the high IP certification (it can happen but extremely rarely). Therefore no device should fail, as long as you use it like intended. Sony can hype it how much they want as long as they advertise accordingly the intended usage. They don't dunk it into water, neither should the consumer, simple.
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Please watch the following official sony video from 1:20 onwards. It shows them using the phone (Xperia Z1) underwater to capture photos and videos. How can you say that the IP certification is just for cleaning the phone?
I know they have stopped this with the Z5 series (and a couple before) but the Z1 was not covered for water damage
https://www.youtube.com/watch?v=blUhgOJXetM

NJ72 said:
Please watch the following official sony video from 1:20 onwards. It shows them using the phone (Xperia Z1) underwater to capture photos and videos. How can you say that the IP certification is just for cleaning the phone?
I know they have stopped this with the Z5 series (and a couple before) but the Z1 was not covered for water damage
https://www.youtube.com/watch?v=blUhgOJXetM
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When Z1 was made waterproofing was covered under warranty and they could be used like this according to Sony. I had a Z1c and sent it to service with water damage and they fixed it. The phone is 3 years old now, so there's no warranty left at all
Because that the IP certification is that HIGH, it's guaranteed and impossible that rain will damage it. Therefore they see no reason to cover water damage under warranty, because the HIGH IP certification certifies it for water submersion and it will therefore survive rain guaranteed. Because that it will survive rain guaranteed Sony can say that water submersion is not recommended and not cover water damages under warranty.

What about that salty water? , can my Z5P handle this aswell without any problems to the paint and headphone jack and charging port?

dutchman1993 said:
What about that salty water? , can my Z5P handle this aswell without any problems to the paint and headphone jack and charging port?
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The manual says ONLY freshwater.
Sent from my Xperia Z5 Premium using XDA Labs

SHOULD Sony cover water damage on the Z5 and Z5P?

OK, So, in another forum (Z5P Waterproof Test) I was discussing whether Sony should cover water damage due the claim the Z5P (and other Xperia Z phones) are marketed as waterproof with user KbaB.BroS.
I am curious as to others' opinions on the matter. Obviously we all know that Sony do not cover it under the warranty, but do you think they should?

There restrictions to it being water proof. They do cover it in a case by case basis. For example if it fails the pressure test or not. I seen devices get replaced if it failed, and you can tell it wasn't tampered with. Some people claim they didn't tamper it, but they have dropped their phones more than a handful of times(I believe this was like during the time of the Z1 and you could clearly see dents). If it failed the pressure test then your device isn't waterproof and could be the result of a manufacturers defect(hence why it is covered). Every time I use these devices near water I do a generic pressure test using the test menu just to be safe than sorry. So far it has not failed me.

Tidbits said:
There restrictions to it being water proof. They do cover it in a case by case basis. For example if it fails the pressure test or not. I seen devices get replaced if it failed, and you can tell it wasn't tampered with. Some people claim they didn't tamper it, but they have dropped their phones more than a handful of times(I believe this was like during the time of the Z1 and you could clearly see dents). If it failed the pressure test then your device isn't waterproof and could be the result of a manufacturers defect(hence why it is covered). Every time I use these devices near water I do a generic pressure test using the test menu just to be safe than sorry. So far it has not failed me.
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Like this one:
https://play.google.com/store/apps/details?id=gowiththejoe.xperiawaterresistance

not sure how that one works, but I use the one in their test menu. I should check that one out though beats going into the dialer

Tidbits said:
not sure how that one works, but I use the one in their test menu. I should check that one out though beats going into the dialer
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Just checked. They work the same way, but with that app you get a message that says your phone "probably" is waterproof if the pressure rises.