Note 4 display turning on during calls - Galaxy Note 4 Q&A, Help & Troubleshooting

Hi.
I have an SM-910F, android version 5.0.1 with a bugging problem. During calls when i get a second call or some other notification the screen turns on and i end up pressing different buttons and commands with my cheek. proximity sensor functions ok as it turns on and off correctly when i dont have call waiting or when no other notifications get in the way. i believe the problem comes from the stock phone app which cant be replaced. i tried in call settings to disable "Notify during calls" and/or the "Call-related pop-ups", all in vain. It is very annoying as i ended some calls and noticed i opened almost 10 new windows (bluetooth, mobile data aso screens).
is anyone else having this issue? is there a solution to this?
my only hope is that this will be fixed with the new android update (5.1.1) which seems to be taking forever.

Anyone?
Sent from my SM-N910F using Tapatalk

I face the same issue too especially when I'm getting a pop up call notification. I just put the phone back and forth on my ear an it works sometimes. Guess it's a Samsung bug.

and still no word on the android update. i need a fix for this issue. its annoying

well, the update arrived but with no damn fix

Related

[Q] Bug in Line app and any flashlight app (seems only in nexus 4)

Hello,
Has anyone ever experienced having their flashlight turned on whenever the phone is locked and a new message is received on Line messaging app? It's a little annoying for me, especially when my phone is in my pocket and I could feel my phone heats up a little, only to find out that the flashlight had been turned on.
At first I thought this was a bug with my flashlight app when my phone was still running stock android. But I replaced my flashlight app and the problem still persists. Now I'm running CM 10.1.3 and Line still messes up with CM's pre-installed flashlight app.
I live in this part of the world where almost everyone is using Line app so I cannot uninstall it in favor of other messaging apps. It seems to only affect nexus 4 also as I could not find other people talking about this problem on Google.
However, this does not happen all the time though. Seems to only happen when my phone is in my pocket! Another thing is that sometimes, Line also makes the lockscreen unresponsive when I try to unlock using a pattern. I would have to press the power button several times to turn the screen on and off until it responds to my touch. Ugh Line app really sucks..
ok, seems like I found a simple solution. I just had to disable popup notifications, duh. I'd have to observe my phone for some time if the problem persists but it seems like this trick solves it

Disable automatic screen shutoff during phone calls

I have a crack in my screen which seems to make the phone's sensor think it's constantly pressed against my ear, thus not allowing me to use the keypad during calls, switch apps during calls, and on incoming calls, not even hang up.
I was wondering if anyone knew of any way to disable the automatic screen shutoff so I can get around this. I am using CyanogenMod 10.2 on a rooted Sprint galaxy s4, but have had the same problem with the derrick Samsung os.
Thank you, and if I'm posting this in the wrong place, apologies and please let me know where it belongs!
Sent from my SPH-L720 using xda app-developers app
The screen off during calls is controlled by 1 of the top sensors, not by screen touch...Maybe there is damage to or on the surface area above the sensor...
shmulie said:
I have a crack in my screen which seems to make the phone's sensor think it's constantly pressed against my ear, thus not allowing me to use the keypad during calls, switch apps during calls, and on incoming calls, not even hang up.
I was wondering if anyone knew of any way to disable the automatic screen shutoff so I can get around this. I am using CyanogenMod 10.2 on a rooted Sprint galaxy s4, but have had the same problem with the derrick Samsung os.
Thank you, and if I'm posting this in the wrong place, apologies and please let me know where it belongs!
Sent from my SPH-L720 using xda app-developers app
Click to expand...
Click to collapse
I know you're on CM but here's how it's done in stock, you can toggle the "Turn off screen during calls" when you bring up the dial pad and hit menu then call settings.
Unselecting that item keeps the screen on as it won't use the proximity settings (like when you put it to your ear) to turn off the screen...which is essentially what you've already described that you think is occurring with the crack in your screen...
hope that helps.
sainthooligan said:
I know you're on CM but here's how it's done in stock, you can toggle the "Turn off screen during calls" when you bring up the dial pad and hit menu then call settings.
Unselecting that item keeps the screen on as it won't use the proximity settings (like when you put it to your ear) to turn off the screen...which is essentially what you've already described that you think is occurring with the crack in your screen...
hope that helps.
Click to expand...
Click to collapse
Never noticed that, thanks! I wasn't able to find something similar in my OS. I love CM, but I might have to switch back to stock for this.
Btw I also noticed it's accessible through settings > my device > call in stock.
Anyhow, instead of moving from CM, have you tried something like this app to turn off the sensor in calls https://play.google.com/store/apps/details?id=com.itsme4ucz.screenoff
or tried to use the Tasker app to toggle it off? might be worth a shot.
EDIT:
There was a mod for this, so you're likely to find something around that will coincide with what your running on yours - see this: http://www.modaco.com/topic/362514-mod-disable-proximity-sensor-cm101-based-roms-only/
also have you seen this thread on issues with this in CM http://forum.xda-developers.com/showthread.php?t=2409698 ?
AND the other option is to try blowing air in might help, just in case it isn't related to your screen crack....see also: http://forums.androidcentral.com/sa...edition/311795-s4-proximity-sensor-issue.html
(Proximaty sensor repairs/reset ) app in Google play fix the problem

Screen turn on during call after updated lollipop 5.01

Hi all,,i have this issue after updated lollipop 5.01,,my screen will turn on during call while call waiting comes in in and won't turn off, ended up my face touches the screen and always messed up the setting all,,anyone facing the same issue? I tried factory reset,,reflashed different region firmware,,but its fine when i go back to kitkat 4.4.4,,by the way i am from malaysia (xme) the problem with 4.4.4 here is bad reception,,,thanks all.
I'm having the same problem with all 5.0.1 versions. I tried BOC3 and BOC5 (currently using) I found it to happen more with call pop up, either calling or receiving call. When i go full screen (i.e. use the right corner button to switch to full app view) it's more consistent. Still not perfect but much less common and less annoying. Still waiting for a fix though.
I had the same issue. Vacuumed the speaker gril area to get the pocket lint from the proximity sensor-worked like a charm.
Same problem here both with boc3 and boc5 now im on simple rom i will test during the week

Keep screen turned off issues after nougat

Anyone else experiencing issues with the "keep screen turned off" feature after upgrading to nougat? I noticed that after upgrading, this feature stopped working. It was working fine prior to updating to nougat. I'm on Rogers S7 edge.
I've tried factory resetting my phone but the feature is still not working. I've tested the sensor with the test menu and the sensor seems to be working, so it seems like it's a software issue? Any one else experiencing this or know how to fix it?
Thanks
Yes. I too am getting this issue with mine. Brand new... perhaps a couple of weeks old.
G930f
I have the same issue. It fixes itself after a restart but after a while the "keep screen turned off" fails again.
Sent from my SM-G935FD using Tapatalk
Yes, me too. Anyone found a solution to this?
Same problem here. Isn’t there an app or something that will fix this, even if it requires root?
Is this where while on a call, you press the power button and the screen turns back on? If so, I'm getting that too.
Same issue after Nougat on Galaxy S6 Edge. My better half's S7, too. Any news on this?
I also have that issue.
It's a big problem for me because I basically can't use my phone in my car any more.
On outgoing or incoming calls the damn screen turns on and keeps on
and after a short while I accidently press one of the on-screen buttons and my call is aborted or muted.
(I own a Samsung Galaxy S6)
I too have this issue. I am using the lockscreen until Samsung fixes this.

Phone call issues

Hello there,
OnePlus 7T Pro McLaren Edition user here.
I am having a problem every time I make phone calls. The problem is that suddenly, during a phone call, after few moments screen turns ON and it is annoying. I need to turn it OFF instantly by myself because if I don't turn it OFF it happens my face touches the buttons, keyboard and other parts of screen so several unwanted actions are performed during the call. It happens constantly so I think it is not just by accident.
For example, when having a call via WhatsApp that issue isn't happening so I think is related to Phone app.
I have had a bunch of smartphones in the past and I didn't have such a problem with either of them.
Can someone help me how to solve this issue or does someone other have it as well?
Thanks.
Apoksiomen said:
Hello there,
OnePlus 7T Pro McLaren Edition user here.
I am having a problem every time I make phone calls. The problem is that suddenly, during a phone call, after few moments screen turns ON and it is annoying. I need to turn it OFF instantly by myself because if I don't turn it OFF it happens my face touches the buttons, keyboard and other parts of screen so several unwanted actions are performed during the call. It happens constantly so I think it is not just by accident.
For example, when having a call via WhatsApp that issue isn't happening so I think is related to Phone app.
I have had a bunch of smartphones in the past and I didn't have such a problem with either of them.
Can someone help me how to solve this issue or does someone other have it as well?
Thanks.
Click to expand...
Click to collapse
So you are saying it only happens on the phone app when you hold it to your face? What if you did a call via speakerphone only.
I ask this as I had a phone previously that the proximity sensor had issues and screen would come on when the phone was held up against my head. Could be a hardware problem.
NavySpark said:
So you are saying it only happens on the phone app when you hold it to your face? What if you did a call via speakerphone only.
I ask this as I had a phone previously that the proximity sensor had issues and screen would come on when the phone was held up against my head. Could be a hardware problem.
Click to expand...
Click to collapse
Yes. If I do a phone call via speakerphone there is no such a issue. Even I feel that this is proximity sensor issue but just wanted to check here whether someone had similar problems.

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