So I've run into a problem with my wife's phone which is not rooted. Ever since she took the bog5 OTA if her battery is at 50% or less it reboots repeatedly until the battery dies, almost like a boot loop but it goes to the lock screen every time and if you are fast you can interact with it. It also occasionally randomly reboots once or twice between 80 and 50%.
kies wont do anything, vzw repair tool wont either and odin wasn't much help either, also vzw said since it has insurance I could pay for an insurance replacement. Any ideas are appreciated.. thanks
xkwr27 said:
So I've run into a problem with my wife's phone which is not rooted. Ever since she took the bog5 OTA if her battery is at 50% or less it reboots repeatedly until the battery dies, almost like a boot loop but it goes to the lock screen every time and if you are fast you can interact with it. It also occasionally randomly reboots once or twice between 80 and 50%.
kies wont do anything, vzw repair tool wont either and odin wasn't much help either, also vzw said since it has insurance I could pay for an insurance replacement. Any ideas are appreciated.. thanks
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Is the phone even rooted? This sounds like a phone/verizon problem, not an xda problem. You said odin was no help, but no clue what you tried to do.
OK I made that post after being up 20 hours, 12 at work and 5 more driving. Any how I'll try to be more detailed.
No the phone is not and was not rooted as I stated above, it is a 16th g900v it took the bog5 Ota about 2 weeks ago while I was away for work. When my wife called me and complained about it continually restarting I had her try backing up with kies then doing a wipe data factory reset, that didn't solve the problem. So the problem sat until I was home last weekend. When I Got home I tried a new battery (my known good batt) then i tried odin, I read saw and disregarded the information that said it cannot be downgraded until I verified it, then I tried reclassified the official bog5 firmware downloaded from sammobile, and it had the same problem so then I tried kies got angry and tried the vzw upgrade assistant's repair feature which seemed to do what I did with odin so no results, vzw said I could make an insurance claim, so they were no help. Hopefully someone has encountered this before or may know some ting i forgot to try.
Verizon said you can make a claim, did you actually take it to a store? Shove it on their face and tell them to fix it. It's not your problem, it's theirs.
Related
Hi, im just wondering if anyone is having this problem. Im on an I9505 and am getting some horrible crashes. Im struggling to pin point what is causing it as it happens at random times. Sometimes I can go days with no problem but then out of the blue it will crash. What happens when it crashes is the bad bit though. It goes into a boot loop, it starts, displays samsung screen, goes into animation, stops halfway and then reboots again.
I have to take the battery out for a few mins and it usually restarts.
I have tried pretty much every firmware there is and it does it with everyone.
Ive tried restoring to factory, wiping cache etc.
Im now at the point of returning the phone as ive pretty much had enough now but i thought id throw it out there and see if anyone else is having this problem.
Im now in the process of reflashing back to MDM and trying one last time.
Someone please Help
I have never had such problems. It crashed once, but it was my fault so it doesn't count. If you have tried everything, then probably the phone is messed up and giving it back to the shop is the right decision to make.
bennetski said:
Hi, im just wondering if anyone is having this problem. Im on an I9505 and am getting some horrible crashes. Im struggling to pin point what is causing it as it happens at random times. Sometimes I can go days with no problem but then out of the blue it will crash. What happens when it crashes is the bad bit though. It goes into a boot loop, it starts, displays samsung screen, goes into animation, stops halfway and then reboots again.
I have to take the battery out for a few mins and it usually restarts.
I have tried pretty much every firmware there is and it does it with everyone.
Ive tried restoring to factory, wiping cache etc.
Im now at the point of returning the phone as ive pretty much had enough now but i thought id throw it out there and see if anyone else is having this problem.
Im now in the process of reflashing back to MDM and trying one last time.
Someone please Help
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Click to collapse
Before heading to shop flash original firmware+kernel
use triangle away to reset binary count (version3 works with stock kernels)
linuxnubee said:
Before heading to shop flash original firmware+kernel
use triangle away to reset binary count (version3 works with stock kernels)
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Click to collapse
Yeah all done and now sent away to Samsung. The guy in carphone warehouse said to be honest, he has had quite a few back with several types of issues especially overheating. He also said that considering the high value of the handset, Samsung would be very unlikely to try and fault find the problem and would most likely send me a new one. Should take a week to two weeks.
bennetski said:
.Should take a week to two weeks.
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Keep us informed how it will end, pls.
spamtrash said:
Keep us informed how it will end, pls.
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Just to keep you up to date. Phone is still with Samsung, will be two weeks tomorrow but repair tracker says they are waiting fr parts they do not keep in stock so im guessing it was broken some how, Damn annoying though, im paying a contract for a phone I havent got. Ill let you know when I get it back.
I have 2 months old Galaxy s4. It was working fine until last night. Since last night, it automatically restarts and when it restarts it shows me 0% battery left. It started doing this when I was surfing facebook. I uninstalled facebook and it worked fine for a while. Then I tried going on whatsapp and it restarted again. Then i did the hard reset and It worked fine until I went on browser and it restarted again. Now its happening everytime I use anything on the phone.
I bought this phone from India and when I tried calling samsung support in Canada they refused to help me. Does anyone have any tips for me?
PS: When it shows me 0% battery, I removed the battery and restarted the phone and battery came back at 90%. So I dont think its battery problem.
Its even restarting now when I send text messages...driving me nuts...any sugestions??
jbpunjabi said:
Its even restarting now when I send text messages...driving me nuts...any sugestions??
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Try removing your SIM card if you added one, and if that doesnt make anything better, then try to factory reset and flash stock firmware. If both those options fail to yield any results i think your phone might be defective.
I will try removing the sim. I have already tried factory resetting and it didnt help. What do u mean by flash stock rom?
Please pay attention to the device forum in which you seek help
There are many models of S4 and use of some software will turn your device into a $700 paperweight
Thread moved to correct forum
FNM
jbpunjabi said:
I have 2 months old Galaxy s4. It was working fine until last night. Since last night, it automatically restarts and when it restarts it shows me 0% battery left. It started doing this when I was surfing facebook. I uninstalled facebook and it worked fine for a while. Then I tried going on whatsapp and it restarted again. Then i did the hard reset and It worked fine until I went on browser and it restarted again. Now its happening everytime I use anything on the phone.
I bought this phone from India and when I tried calling samsung support in Canada they refused to help me. Does anyone have any tips for me?
PS: When it shows me 0% battery, I removed the battery and restarted the phone and battery came back at 90%. So I dont think its battery problem.
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I had an issue similar to this on my girlfriend's Galaxy S4 SGH-1337 AT&T 32GB. Purchased in America from Samsung.
Removing SIM card, removing SD card, removing both. Factory reset, blah blah blah - none of that worked.
What he was referring to, flashing stock ROM is using an application to force push the original software for your phone back onto your device like brand new. Sometimes this will fix defective issues in a device's software causing these malfunctions.
I did this and fixed her phone's problem completely. Try doing so by following the directions in this thread:
http://forum.xda-developers.com/showthread.php?t=2261573
*UPDATE: That link provides the AT&T file for flashing stock ROM. You may have to find your specific carrier and model "firmware" file. Just search the xDa forums for so. I quickly looked for a list of models/carriers firmware and didn't see them in a single list. They're available elsewhere but I support xDa and don't want to provide a link to another site.
If you don't have AT&T, make sure you find your model and carrier.
I bought it from India...brand new unlocked....which ROM should I use?
Okay, so my old phone basically broke after I updated to 4.4.4, my service was absent almost everywhere, my bluetooth went in and out, my phone was slow and froze constantly, and my battery could drain completely in like 30 minutes if I didnt turn everything off and hardly use it, then it would maybe last a few hours. So I got a replacement through Verizon, and lo and behold, it came with 4.4.2. My last post was about me trying desperately to root, but I couldnt because of my 4.4.4 update. So I was thrilled. I transferred all my stuff, and actually managed to use towelroot and it worked.
Then, my phone automatically downloaded the update, and I couldnt figure out how to stop the update popup or notification. Nothing I tried worked, and I downloaded a few apps to try and turn it off. Disabling or etc Google Services Framework does nothing, but somehow, everything else I did managed to make the phone basically unusable. I get two errors: "Unfortunately, the process com.google.process.gapps has stopped." and the same one but about Google Play Services. I tried to undo what I did but it didnt fix it. I reset my phone to factory settings, and while that stopped the downloaded update from popping up, i cant use it because the popups are there literally every 2 or 3 seconds. I cant navigate through a menu without tapping a hundred times, usually on the wrong buttons. I dont have wifi on, so the ota update hasnt downloaded.
Im going to probably take it to Verizon tomorrow and ask them if I can just get a replacement replacement, but I hate having to do all that, because I might have to wait even longer now. If somebody has any idea how to fix google play services, please tell me. I reenabled them, cleared data and cache, force stopped them, turned them back on, nothing fixes it.
Also, I desperately need to know how to prevent an update from downloading, and how to get rid of it once it is downloaded. Ill have root access, but none of the methods Ive googled have worked, please help me, Im so frustrated with Verizon and Samsung all this bull**** now. Why cant they just let us enjoy our devices?
First off a Verizon store will not give you a new phone unless you are inside of 30 days of a new purchase. Ofirst din 4.4.2 to give it a clean start. Re root phone. Then disable sdm which will stop all ota updates.
No, Verizon will give you a replacement if you have their insurance. I've gotten dozens this way. As long as there isn't any serious physical damage like obvious scratches or cracks, water damage, or anything similar they overnight you a brand new device.
I have two phones in my possession right now, on Monday I'll have a third. I went in and showed them the replacement, they seemed confused, but they always do. They told me to just send back the broken replacement and went ahead and put in for a new one, which Ill get Monday since tomorrow is no post.
So that problem is solved.
Ill try what you suggested when I get my replacement. I've never rooted beyond the towelroot I mentioned before, so this is all new to me. It seems like some methods I've seen only work on certain phones, so thats what Im worried about.
Do you think you could give me more specific instructions, because I have no idea what everything you said meant. Im just tired of googling everything you know? Id appreciate it!
Thank you for the reply!
drewcam888 said:
First off a Verizon store will not give you a new phone unless you are inside of 30 days of a new purchase. Ofirst din 4.4.2 to give it a clean start. Re root phone. Then disable sdm which will stop all ota updates.
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Let me start off by saying that this issue started back at the beginning of Dec 2015. I've had the phone since winter 2014, and for a year, it was the most amazing phone ever. However, one day as mentioned beginning in dec 2015, the phone began running extremely slow and was restarting frequently. I assumed it was a just a OS issue, and so I did a system factory reset. However, the problem persisted even after a reset and cache clearing. So I called up Samsung, and then told me to send in the phone to get looked at. Since then...I have sent in the phone 4 times to get looked and each time, Samsung has said there is no issue pretty much. I've tried phone with different new batteries, and the same problem still occurs.
The oddest thing that I've noticed with this issue is the phone runs smoothly and flawlessly, when there is no SIM card inserted. But, as soon as I insert my At&T sim card into the phone, all the lagging/restarting issues occur. It's been a frustrating 3 months trying to deal with issue, and i'm at the point where i'm throwing in the towel and calling it quits on trying to fix this phone that costed me so much money.
At&t reps were clueless when I brought this issue to them today, and told me to call samsung....even though samsung says at this point it's a network provider issue and that I bring it to At&t. I've googled this issue and couldn't find anything on this. Posting on here is my last ditch effort, and if anyone knows anything that can, I would very much appreciate it. If not, i'll prob buy a new phone out of pocket.
having the same issue since 2 days after sim change
Hi, I recently switched my carrier and inserted a new sim. Phone worked fine initially but after 1 day it has started working extremely slow. It sometimes does not wake up from sleep even when i press the home button repeatedly. Sometimes it hangs and then gets into bootloop. I factory reset my phone yesterday and the issue resolved initially but when i installed and restored my watsapp messages, the issues started all over again. Now i am thinking of flashing my phone with a different ROM and see if it helps.
doctor geek said:
Hi, I recently switched my carrier and inserted a new sim. Phone worked fine initially but after 1 day it has started working extremely slow. It sometimes does not wake up from sleep even when i press the home button repeatedly. Sometimes it hangs and then gets into bootloop. I factory reset my phone yesterday and the issue resolved initially but when i installed and restored my watsapp messages, the issues started all over again. Now i am thinking of flashing my phone with a different ROM and see if it helps.
Click to expand...
Click to collapse
thanks dr. geek, keep me posted on how that goes.
Problem persisting even after flashing a new rom
I flashed a 5.1.1 australian ROM downloaded via sammobile. but the phone started hanging again this morning. I am beginning to wonder if its an hardware problem.
I have the same problem ...
Have had my Note 4 since November 2014. And it havebeen working flawless, running rooted and everything Until yesterday when i was just casually using my phone and it started to lag and restart, no difference whatever rom. So i tried for a whole day to get it into official firmware with alot of error messages in the progress about the internal memory etc, i ended up repartitioning, and modifying my PIT-file until i finally got it working. And the same issues did still exist. Now the thing that seemed to work for me was to change battery, now it seems to run again without lagging, or anything. Tho it wont restart properly without restarting twice by itself..
filosofenkalle said:
I have the same problem ...
Have had my Note 4 since November 2014. And it havebeen working flawless, running rooted and everything Until yesterday when i was just casually using my phone and it started to lag and restart, no difference whatever rom. So i tried for a whole day to get it into official firmware with alot of error messages in the progress about the internal memory etc, i ended up repartitioning, and modifying my PIT-file until i finally got it working. And the same issues did still exist. Now the thing that seemed to work for me was to change battery, now it seems to run again without lagging, or anything. Tho it wont restart properly without restarting twice by itself..
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Click to collapse
Hi, i doubt it to be a battery issue. Anyways, i would really appreciate if u post an update again after 1-2 days. i just want to confirm it before spending money on a new battery.
doctor geek said:
Hi, i doubt it to be a battery issue. Anyways, i would really appreciate if u post an update again after 1-2 days. i just want to confirm it before spending money on a new battery.
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Hey yeah, well. you're right. I only got up to 3 hour use before same problems started to occur again. I have officially given up now tho, it must be a hardware failure. Im going to send it in.
its the EMMC chip bug
filosofenkalle said:
Hey yeah, well. you're right. I only got up to 3 hour use before same problems started to occur again. I have officially given up now tho, it must be a hardware failure. Im going to send it in.
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I am also getting a black screen sometimes before booting which says "ddi EMMC error". I think my nand chip is corrupted. Is any one of u getting the similar error?? Also flashing my phone with a PIT file can solve the issue ??
doctor geek said:
I am also getting a black screen sometimes before booting which says "ddi EMMC error". I think my nand chip is corrupted. Is any one of u getting the similar error?? Also flashing my phone with a PIT file can solve the issue ??
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Im getting the same, i guess you could try it. But from what ive read it seems like the only fix is for samsung to exchange your phone, or change motherboard.
Good luck with samsung fixing it. I sent it in 4 times and each they responded "no problem found". I gave up and bought a moto e.
Flashed again with PIT+Re-partition
nguyen3706 said:
Good luck with samsung fixing it. I sent it in 4 times and each they responded "no problem found". I gave up and bought a moto e.
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Yesterday i flashed my phone again, this time with a PIT file and repartitioning checked. Eveything went fine but the phone went into recovery booting bootoop initially but started on its own after a few bootloops. It worked fine for sometime, but when i entered my samsung account and it started to restore my msgs, call logs and apps, after 1 hour or so it started to freeze all over again. I am starting to think that some app could be a reason too. Now i will flash again and keep using it without restoring my old phone and installing only a few essential apps and see what happens
---------- Post added at 03:28 AM ---------- Previous post was at 03:26 AM ----------
I also installed an app from the play store EMMC brickbug check but it says that my NAND chip is sane (fine i guess)
Same happens to to my note 4 snapdragon phe.
Any updates ? Did anyone got it back fixed from Samsung?
Good luck
My T-mobile Note 4 started experiencing this same issue last week. Is this a coincidence or something more? For everyone with the same issue, has your phone been slightly warmer at the top?
I purchased a new Anker battery to see if that will resolve the issue and will test it when it comes. But I think the emmc is starting to go bad? It seems to work fine without a SIM card inserted also.
I just received from samsung that they need to replace the motherboard, and of course the warranty isnt covering up since i rooted it. And they're going to want 540 USD from me to do that. Sigh, last phone i bought from samsung for sure.
it'll crash it self, try to reboot (like an infinite loop) but it just freezes up during reboot. it would usually take about 3-7 hours to reboot after i kept restarting it myself. today it took about 18-22 hours. also its acting slow if i am lucky to get it back up, lots of lag. I tried a factory reset, it didnt work (it failed). So I flashed it with an application named odin after I downloaded the stock AP, BL, CP for tmobile. (tmobile phone btw)
no one has ever attempted to ever flash this phone or trying anything crazy on it. it just started happening out of no where. I have asked tmobile for a replacement. I waited a week because they said they were out of stock, I called today and they said the new phone wont be in for another 27 days... hahaha.
anyways, the problem is more than just annoying as you could imagine. what would do you guys recommend me to do? I have already lost all my data on my phone. i dont care about whatever is on there anymore, i cant even make a phone call or a text on this thing. i am about to download ODIN, the stock firmware files and try flashing it like that again. I did that last time about 4 times because even after I did that, it was still having problems and kept starting. there is something seriously wrong with this phone, but i dont know what? I dont know what to do
any thoughts? I think it may just be a hardware issue
If you have already tried flashing it with ODIN and same issue persists.. then it definitely is a hardware issue
Get it replaced ASAP
I also think it's the hardware. The processor is maybe damaged or is overheating.
okay great, my thoughts exactly. just 20 more days until tmobile will have my replacement...