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I know there are similar posts about the general issue but not this particular problem so dont waste my time with search suggestions or flaming me!!! My first EVO had light leakage and after the recent update any activation of the GPS caused the phone to randomly restart (the only non stock thing about the phone was I used UnrEVOked one click "root"). I finally asked for a replacement, got it yesterday and received the OTA today. I hard reset the refurb right out of the box just to make sure. I only had basic programs on this replacement (goggles, google voice, myspace, aim, fourquare, pandora, facebook, twitter, and thats about it) and did not restore anything but my old SMS messages. I just started up foursquare and guess what? THE RANDOM REBOOT! Any advice? I doubt it is fourquare or any of the other basic programs so I'm lost!!
When my phone was randomly rebooting due to gps issues, I solved it by doing a factory reset. I too thought at the time that it was related to an app that was currently installed but I reinstalled all my apps afterwards and the problem hasn't occurred again since performing the reset.
Sent from my PC36100 using XDA App
well i did a hard reset on the first and then even did it by the clear storage setting... then got a completely new evo with the same problem after the OTA update
I had to do a factory reset for mine too. The phone was resetting anytime an app was accessing GPS.
The interesting thing was that when I pulled the micro SD card out of the back, the problem was solved. Of course, once I put it back in, it returned. I have no idea what the significance of that is but nevertheless did a factory reset yesterday and so far no more problems with all the same apps reinstalled.
Thanks I removed it, now no GPS issue??? So what could the problem be the card itself or something that reads the card?
I have had random reset issues with my own Evo, and have hard-reset the device twice already to try and solve the issue. The problem returns after a matter of days. I came to the forums hoping to solve the issue, but so far I have only confirmed what others have seen.
Firstly, I run stock with no root.
Accessing Maps, Camera, ShopSavvy, Goggles, all reset the phone immediately. Also accessing apps that have no GPS access (e.g. NYCMate, Newsrob, Flixster) were causing a reset.
Most importantly, once my phone reset the first time, it would not cease until I removed the battery, or until it drained itself of a charge.
Finding this thread may have solved my issues and saved me a trip to the Sprint store for a reconditioned device.
I have been able to replicate the "solution" of removing the MicroSD card. I have also been able to use a second (newly formatted 2GB) card in its stead with no restarts. My thoughts now are to wipe the original card and replace it and see what happens. If this solves my/our problems, that would be fan-flippin-tastic.
Of course, if the problem persists, it is either an issue with the specific card itself (Samsung 8GB) or with the reader on the phone.
My phone reboots a few minutes into a call when GPS is active in Google nav.
Frustrating to say the least.
So, after hard resetting my phone did the same thing after a few days. Then I found this solution and haven't had any issues since. Granted it's only been a few days, but this definitely worked.
1. Call Sprint and have them give you the MSL CODE for your phone.
2. Dial ##GPSCLRX#
3. Enter the MSL code that you recieved from Sprint.
4. Your phone will reboot.
5. After your phone starts up again it should not reboot because of a GPS crash (test it out).
I will warn you that some have reported having an endless boot loop as a result and had to do a hard reset from recovery. So backup your data first if you need to. I did mine without the bootloop.
I also read that ShopSavvy may be the culprit. I removed it from my phone before doing this as well. You may want to try that first. I'll report with an update after a couple weeks if still ok or if the problem returns. Even if it does return, this is a relatively simple fix until Sprint gets something official out (yeah, right).
this did not fix my phone it is still rebooting
what radio are you guys using? have you updated it recently? or still on the old 7.28? just curious cuz this happened to a friends EVO i am in charge of & sprint store appeared to have updated it as their "fix"
drdrewdown said:
what radio are you guys using? have you updated it recently? or still on the old 7.28? just curious cuz this happened to a friends EVO i am in charge of & sprint store appeared to have updated it as their "fix"
Click to expand...
Click to collapse
I'm running: 2.05.00.06.10
For me, I didn't change anything that I remember outside of installing apps(no radio, etc updates) and it just randomly developed the reboot issue. Doesn't seem related to GPS to me.
I got into a reboot loop while emailing pictures today(had to pull the SD card to stop).
I got a reboot today(but not a loop) when surfing the app store
I get most reboots while surfing the web using dolphin
SD card is the culprit?
I am experiencing all these same symptoms, except for the fact that at this point, I have restored the phone to 'factory' settings, as well as formatted the SD Cards mutliple times (on the phone). I have no apps on the phone, except for those that come with the factory reset image.
I simply have the 4G and GPS turned on, and my google account synced. When I try to surf the web for more than 20 minutes or so using the default web browser, the phone starts to reboot.
I'm at my wit's end and now I'm off to Fry's to buy a new SD Card. seems like that worked for at least one person above.... any other fixes, much appreciated...
Took an evo with this issue to sprint and they replaced the phone. After doing all the things that you did to solve the problem, decided it was hardware related. Have not had the issue with the replacement phone yet(1 month).
Sent from my PC36100 using XDA App
My brother's Evo was doint this and I tried the factory reset on it twice. It's off with Best Buy right now, hoping he'll have it back before Christmas. Wish I'd seen this thread first but oh well. I'll try ideas here if it still does it when we get it back.
replacing the phone was the only thing that worked for me but i now have light leakage and a loose screen as well as small dings on my phone. making the switch to tmobile soon. form what i hear they give out new phones not refurbished ones.
allofthepeople said:
Thanks I removed it, now no GPS issue??? So what could the problem be the card itself or something that reads the card?
Click to expand...
Click to collapse
Try re-formatting the card with the Evo itself (not a PC)
Good info in this thead.
Mine seems to be working better. Too short of time to call it fixed.
what I did....
1.pulled the SD card and loaded all contents to my laptop.
2.formatted the SD card in my phone
3. Reset GPS using the ##gpsclrx# - I had to do this 3 times. Using GPS Test, I noticed that the GPS was working then locking up (not causing a reboot). After the 3rd time of resetting, it was working properly.
Before I tried this...my phone was rebooting randomly...but...sometimes every 30 secs or so. It's been up for about an hour now with all radios turned on.
I met the auto restart issue by several times on my Omnia7.
It occures sometime on IE and marketplace data loading. When the IE / Marketplace is getting data from web through Wifi / 3G, it hangs for about 2-3 second and then the phone restart / reboot automatically. It's much easier to happen when loading a large size web page in IE.
Does anyone have met this kind of issue or know the reason?
Thanks.
restart phone
bestija said:
restart phone
Click to expand...
Click to collapse
Thanks for reply. The issue is it restart the phone automatically, not only the application itself.
remove battery
No anyone other meets this issue? Then I doubt it's not because of software but hardware
remyc said:
No anyone other meets this issue? Then I doubt it's not because of software but hardware
Click to expand...
Click to collapse
Turn phone off and remove battery for 10s min. Then start the phone again. If problems continue and you have a Samsung or carrier support center near you, make them update the firmware to a new one and see if problem is solved.
Necroman_AI said:
Turn phone off and remove battery for 10s min. Then start the phone again. If problems continue and you have a Samsung or carrier support center near you, make them update the firmware to a new one and see if problem is solved.
Click to expand...
Click to collapse
Thanks for help. It doen't happen so frequently. I've done phone reset and also flashed it into another rom. But the issue is still there.
I've just update it into the new 7008 OS by Zune software yesterday. Hope it could be resolved.
It happened to me once. Just once. FYI, been using this phone for 2 months and it only happened once
Happens to me sometimes on HD7. Not on the Omnia 7 though
It seems not only IE and market place. I met it again yesterday that one app which uses Map control made it crash with Wifi connection. I think that might be because of some data receiving problem on Wifi part.
I've had this happen once since I had the phone in November last year. It was in marketplace, the phone froze and then rebooted itself. This was last week.
I have not installed the update. Like I say this is the first time it's ever happened.
It is most definitely firmware related.
I sent my phone to repair (SIM card reader broken), and they flashed an unbranded rom on it(that was an unexpected extra) and the JK1 firmware. Now I don't have random restarts anymore.
It happened to me twice Yesterday. My omnia runs the 7008 firmware.
I changed my SIM card and hope the problem will no longer appear.
Do you solve this problem in the meantime?
-edit-
Xylias said:
It is most definitely firmware related.
I sent my phone to repair (SIM card reader broken), and they flashed an unbranded rom on it(that was an unexpected extra) and the JK1 firmware. Now I don't have random restarts anymore.
Click to expand...
Click to collapse
Your comment makes me believe the problem is SIM-card related. I've heard of phones randomly rebooting by faulty SIM-cards. I know HTC's problem is mostly mainboard related. Sure do hope it's not a hardware failure. I'll try it for another week or so. If it happens again I'll send it for repair.
I have the same problem. I just have a new Omnia 7 from repair, and the new one already rebbot 3 times since yesterday!
Any idea why?
Is your omnia 7 warm? If it's warm, you must to change your CPU, your cpu is overheat.
Problem will go away. It costs about $75.
I suffer reboots
I suffer from the rebooting problem, sometimes randomly reboots when accessing data (3G also). Well, I believe this is when it happens as it happens a lot!
There have been occasions where the phone gets stuck rebooting and sits with the Samsung Omnia 7 splash screen for ages before powering down; or reboots in a loop.
I tried updating the bootloader with Samsungs tool (after putting the phone in download mode), I've since tried flashing different ROMs and non of them have fixed it.
Currently using:
Phone: I8700XXKB3
PDA:I8700XXKB2
CSC:I8700XENJK1
OS Version 7392
It's so frustrating, it's been to a Samsung 'repair centre' but they just seemed to factory reset it and claimed it was fixed. Next step is send it back to Samsung and hope they fix or replace it for me.
VERY annoying as I cannot use the phone at times when I'm out which is worrying.
I was listening to music, browsing facebook and doing several thing at once with case cover on; then i took off phone from cover and it was very hot, so i supposed it was a over heat problem...
it just happened once for me
I tested this with the SIM in my phone and the SIM out of my phone. It made no difference - I received random restarts in both cases.
It's definitely software related though, as I never received these crashes before upgrading to Mango RTM. Not saying it is Mango, but maybe something to do with the firmware installed in the process of upgrading?
I am really hoping that the official Samsung upgrade to Mango includes new firmware and that it fixes the issue. If not I'm getting rid of this phone, I don't want a phone with features I can't even use. I got a full phone crash the other day when just trying to view a map.
I have it also it only happens when I search websites with the Bing search button. I search websites that I already know that exist and even trough the phone is connected (most of time via Wifi) it shows no results and then restarts. I think any ROM replacement will fix it as I have tried them all without success.
Definetly the issue has something to do with Bing services
Hi I had some random reboots but just a few ones like maybe 3 or 4 in 6 months but since I installed Mango beta, it starts to reboot randomly like you on IE or marketplace but removing the battery a few minutes used to fix this.
I thought it was firmware problem so I flashed it with a lot of different firmwares ( now i have KC1 ) but It didn't solve the problem even worst, now my Omnia 7 is stuck in a boot loop.
I suceeded to make it work for a few hours playing games or using bing maps after puting the phone in the fridge for a few minutes. Now the phone wont charge because of bootlooping so even the "fridge fix" doesn't work. Maybe I will try to change the battery but here in france it's really hard to find Omnia 7 stuffs. Maybe its firmware problem because my phone dont look so hot but it acts like overheat problem. Maybe trying to calibrate the temperature sensor by diagnosis if someone knows how to. I'm ok to try it =)
If someone can give us the normal temperature of their omnia 7 maybe we can compare and try to find the solution.
Thanks for reading my bad english ! =D
I have 2 months old Galaxy s4. It was working fine until last night. Since last night, it automatically restarts and when it restarts it shows me 0% battery left. It started doing this when I was surfing facebook. I uninstalled facebook and it worked fine for a while. Then I tried going on whatsapp and it restarted again. Then i did the hard reset and It worked fine until I went on browser and it restarted again. Now its happening everytime I use anything on the phone.
I bought this phone from India and when I tried calling samsung support in Canada they refused to help me. Does anyone have any tips for me?
PS: When it shows me 0% battery, I removed the battery and restarted the phone and battery came back at 90%. So I dont think its battery problem.
Its even restarting now when I send text messages...driving me nuts...any sugestions??
jbpunjabi said:
Its even restarting now when I send text messages...driving me nuts...any sugestions??
Click to expand...
Click to collapse
Try removing your SIM card if you added one, and if that doesnt make anything better, then try to factory reset and flash stock firmware. If both those options fail to yield any results i think your phone might be defective.
I will try removing the sim. I have already tried factory resetting and it didnt help. What do u mean by flash stock rom?
Please pay attention to the device forum in which you seek help
There are many models of S4 and use of some software will turn your device into a $700 paperweight
Thread moved to correct forum
FNM
jbpunjabi said:
I have 2 months old Galaxy s4. It was working fine until last night. Since last night, it automatically restarts and when it restarts it shows me 0% battery left. It started doing this when I was surfing facebook. I uninstalled facebook and it worked fine for a while. Then I tried going on whatsapp and it restarted again. Then i did the hard reset and It worked fine until I went on browser and it restarted again. Now its happening everytime I use anything on the phone.
I bought this phone from India and when I tried calling samsung support in Canada they refused to help me. Does anyone have any tips for me?
PS: When it shows me 0% battery, I removed the battery and restarted the phone and battery came back at 90%. So I dont think its battery problem.
Click to expand...
Click to collapse
I had an issue similar to this on my girlfriend's Galaxy S4 SGH-1337 AT&T 32GB. Purchased in America from Samsung.
Removing SIM card, removing SD card, removing both. Factory reset, blah blah blah - none of that worked.
What he was referring to, flashing stock ROM is using an application to force push the original software for your phone back onto your device like brand new. Sometimes this will fix defective issues in a device's software causing these malfunctions.
I did this and fixed her phone's problem completely. Try doing so by following the directions in this thread:
http://forum.xda-developers.com/showthread.php?t=2261573
*UPDATE: That link provides the AT&T file for flashing stock ROM. You may have to find your specific carrier and model "firmware" file. Just search the xDa forums for so. I quickly looked for a list of models/carriers firmware and didn't see them in a single list. They're available elsewhere but I support xDa and don't want to provide a link to another site.
If you don't have AT&T, make sure you find your model and carrier.
I bought it from India...brand new unlocked....which ROM should I use?
Hello,
I am facing auto restart problem with my S3 Neo smartphone. It tends to restart in between calls and even when it is idle. I have been to the service flagship service centre in noida 5 times.
1st visit: They installed the new software
2nd Visit: They asked me to uninstall an antivirus app
3 rd visit: i was able to make a video of the auto restarting issue. I showed them the video.
then they submitted my phone for keeping it under observation.
I was informed that the mother board and battery is replaced and now it will work absolutely fine. But the problem still persisted.
4th Visit: I was told that the issue might be with the memory card installed. They factory reseted the phone and asked me to use the phone without memory card.
5th visit: the problem got worse. The phone began to auto restart several times. I was able to make several videos. I showed them those videos and they have submitted the phone again.
Pls help.
Hello, and welcome to XDA Assist! While this is moved to the QnA section of the device, please feel free to follow this link to explore more: Galaxy S3 Neo Q&A, Help & Troubleshooting.
Good luck!
suyash21 said:
Hello,
I am facing auto restart problem with my S3 Neo smartphone. It tends to restart in between calls and even when it is idle. I have been to the service flagship service centre in noida 5 times.
1st visit: They installed the new software
2nd Visit: They asked me to uninstall an antivirus app
3 rd visit: i was able to make a video of the auto restarting issue. I showed them the video.
then they submitted my phone for keeping it under observation.
I was informed that the mother board and battery is replaced and now it will work absolutely fine. But the problem still persisted.
4th Visit: I was told that the issue might be with the memory card installed. They factory reseted the phone and asked me to use the phone without memory card.
5th visit: the problem got worse. The phone began to auto restart several times. I was able to make several videos. I showed them those videos and they have submitted the phone again.
Pls help.
Click to expand...
Click to collapse
I think there is a hardware problemwith your device. Ask them to repair it and if they couldn't do that then they have to replace your device with a new one. They didn't change mother board etc.
Hi,
At some times my ASUS ZenFone 3 (ZE520KL) phone is unusable but Asus's after-sales service does not find the problem and simply updates it when I send it to them.
I haven't figured out what's causing the problem. This can happen to me several times in the same day or not at all for a week.
All applications are crashing at the same time and I have a lot of messages saying "XXX keeps stopping" (I don't know what the English version of this message is). Sometimes the bug report creation (via the menu "shut down""restart") works until it ends but I can't send the report because the other applications crash. Other times the report crash before finishing.
It usually takes several restarts before I can reuse my phone. I have different problems during restarts: infinite loading, no keyboard to type the PIN code, application crashes as soon as the restart is complete.
Other points I noticed (but I'm not sure it has anything to do with it):
the phone restarts on its own, sometimes several times a day
when I do a factory reset, it takes several days before problems reappear.
the more I use the phone, the more likely it's gonna crash.
After some crashes, I loose my wallpaper
If you connect a headset with the screen turned off: it will not be detected by the phone even if I reconnect it with the screen turned on. Forced to restart.
The first crash occurred 3 weeks after my purchase.
My version is up to date. I tried with and without the Play Store or without deactivating any application. But I didn't see any difference.
How can I fix the problem? or how to provoke it (the after-sales service must see it)?
Thank you in advance for your help because even if I can't cause problems, they happen frequently and when they do I can no longer rely on my phone. I often can't take the risk of having a phone with which, when I need it, I might not be able to make a phone call, be awake in time,...
killersky4 said:
Hi,
At some times my ASUS ZenFone 3 (ZE520KL) phone is unusable but Asus's after-sales service does not find the problem and simply updates it when I send it to them.
I haven't figured out what's causing the problem. This can happen to me several times in the same day or not at all for a week.
All applications are crashing at the same time and I have a lot of messages saying "XXX keeps stopping" (I don't know what the English version of this message is). Sometimes the bug report creation (via the menu "shut down""restart") works until it ends but I can't send the report because the other applications crash. Other times the report crash before finishing.
It usually takes several restarts before I can reuse my phone. I have different problems during restarts: infinite loading, no keyboard to type the PIN code, application crashes as soon as the restart is complete.
Other points I noticed (but I'm not sure it has anything to do with it):
the phone restarts on its own, sometimes several times a day
when I do a factory reset, it takes several days before problems reappear.
the more I use the phone, the more likely it's gonna crash.
If you connect a headset with the screen turned off: it will not be detected by the phone even if I reconnect it with the screen turned on. Forced to restart.
The first crash occurred 3 weeks after my purchase.
My version is up to date. I tried with and without the Play Store or without deactivating any application. But I didn't see any difference.
How can I fix the problem? or how to provoke it (the after-sales service must see it)?
Thank you in advance for your help because even if I can't cause problems, they happen frequently and when they do I can no longer rely on my phone. I often can't take the risk of having a phone with which, when I need it, I might not be able to make a phone call, be awake in time,...
Click to expand...
Click to collapse
Did u root your phone?
[email protected]@ said:
Did u root your phone?
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Click to collapse
No, I wanted to wait until I was sure everything was working well before I lost the warranty. And apparently I was right...
killersky4 said:
No, I wanted to wait until I was sure everything was working well before I lost the warranty. And apparently I was right...
Click to expand...
Click to collapse
I have same problem, but that time my phone was rooted and i sovled it by root too.
Ok so I'll try to return my phone one last time and if it doesn't work I'll try it in root (but I'm afraid it's a hardware problem).
If the phone is covered by warranty you may ask if you can get a replacement. They should have all your problem reports. I think that would be best instead of rooting it for now. You can root, but it's a gamble and the issue may be hardware, if you do root and issue persists, you lose warranty
killersky4 said:
Ok so I'll try to return my phone one last time and if it doesn't work I'll try it in root (but I'm afraid it's a hardware problem).
Click to expand...
Click to collapse
You should ask for hardware problem to ASUS center because if you root your phone, ASUS will not responsible for your device any more.
Thank you for your answers.
I already told Asus that the updates didn't fix anything and I thought it was a hardware problem. But they did the same thing again: update, test, their tests pass so they send my phone back to me. That's why I'm trying to figure out how to cause the problem.
I will ask if I can get a replacement if they return my phone without correcting the problem once again.
Asus give me a new motherboard and new camera. Now my phone works perfectly