Database Users

[Q] Will rooting the phone help to get rid of those reboots all the time?

I've looked in the other threads but I couldn't find an answer.
My phone is currently rebooting for almost 3-5 times a day. Especially when an application that took a lot of memory was used. When closing this app, like the photo-gallery, the phone reboots. But most of the time the phone ad random reboots even when it's just in stand-by.
All suspicious apps that could cause the reboots are deleted. I've also been running several memory cleaners and monitors but also without any result.
Running down the SEUS or repair option didn't work either. And switching back the phone to the factory defaults hadn't also had any effect.
So my question is; what would be better, bringing back the phone to the store?
Is this a problem covered by warranty? Because it's not possible to lay the finger on the problem; he won't do it all the time, but too often to ignore it.
Or should I try to root my phone? And will rooting a phone also mean that the reboots of the system are over?
It's a phone from T-mobile Netherlands.
I thank you for your thoughts!

If youve factory reset your phone and it's still doing it, then i doubt rooting would help - i.e it's not a software problem as there are lots of people who dont have this issue.
This really sounds like a hardware problem to me. I would suggest getting a replacement.

The story continues...
I've contacted the customer support and the phone will be picked up and switched for another phone.
Thnx for the support!
Thread may be closed.

[Q] Galaxy 4 Restarts automatically

I have 2 months old Galaxy s4. It was working fine until last night. Since last night, it automatically restarts and when it restarts it shows me 0% battery left. It started doing this when I was surfing facebook. I uninstalled facebook and it worked fine for a while. Then I tried going on whatsapp and it restarted again. Then i did the hard reset and It worked fine until I went on browser and it restarted again. Now its happening everytime I use anything on the phone.
I bought this phone from India and when I tried calling samsung support in Canada they refused to help me. Does anyone have any tips for me?
PS: When it shows me 0% battery, I removed the battery and restarted the phone and battery came back at 90%. So I dont think its battery problem.

Its even restarting now when I send text messages...driving me nuts...any sugestions??

jbpunjabi said:
Its even restarting now when I send text messages...driving me nuts...any sugestions??
Click to expand...
Click to collapse
Try removing your SIM card if you added one, and if that doesnt make anything better, then try to factory reset and flash stock firmware. If both those options fail to yield any results i think your phone might be defective.

I will try removing the sim. I have already tried factory resetting and it didnt help. What do u mean by flash stock rom?

Please pay attention to the device forum in which you seek help
There are many models of S4 and use of some software will turn your device into a $700 paperweight
Thread moved to correct forum
FNM

jbpunjabi said:
I have 2 months old Galaxy s4. It was working fine until last night. Since last night, it automatically restarts and when it restarts it shows me 0% battery left. It started doing this when I was surfing facebook. I uninstalled facebook and it worked fine for a while. Then I tried going on whatsapp and it restarted again. Then i did the hard reset and It worked fine until I went on browser and it restarted again. Now its happening everytime I use anything on the phone.
I bought this phone from India and when I tried calling samsung support in Canada they refused to help me. Does anyone have any tips for me?
PS: When it shows me 0% battery, I removed the battery and restarted the phone and battery came back at 90%. So I dont think its battery problem.
Click to expand...
Click to collapse
I had an issue similar to this on my girlfriend's Galaxy S4 SGH-1337 AT&T 32GB. Purchased in America from Samsung.
Removing SIM card, removing SD card, removing both. Factory reset, blah blah blah - none of that worked.
What he was referring to, flashing stock ROM is using an application to force push the original software for your phone back onto your device like brand new. Sometimes this will fix defective issues in a device's software causing these malfunctions.
I did this and fixed her phone's problem completely. Try doing so by following the directions in this thread:
http://forum.xda-developers.com/showthread.php?t=2261573
*UPDATE: That link provides the AT&T file for flashing stock ROM. You may have to find your specific carrier and model "firmware" file. Just search the xDa forums for so. I quickly looked for a list of models/carriers firmware and didn't see them in a single list. They're available elsewhere but I support xDa and don't want to provide a link to another site.
If you don't have AT&T, make sure you find your model and carrier.

I bought it from India...brand new unlocked....which ROM should I use?

Auto restarting Of S3 Neo GTI9300I

Hello,
I am facing auto restart problem with my S3 Neo smartphone. It tends to restart in between calls and even when it is idle. I have been to the service flagship service centre in noida 5 times.
1st visit: They installed the new software
2nd Visit: They asked me to uninstall an antivirus app
3 rd visit: i was able to make a video of the auto restarting issue. I showed them the video.
then they submitted my phone for keeping it under observation.
I was informed that the mother board and battery is replaced and now it will work absolutely fine. But the problem still persisted.
4th Visit: I was told that the issue might be with the memory card installed. They factory reseted the phone and asked me to use the phone without memory card.
5th visit: the problem got worse. The phone began to auto restart several times. I was able to make several videos. I showed them those videos and they have submitted the phone again.
Pls help.

Mhm.. the phone become hot? Maybe is an overheating or problem with the software. Make a logcat during calls and post it.
Sent from my GT-I9301I using XDA Free mobile app

[solved] All my apps (even system) crash randomly, Asus can't fix it

Hi,
At some times my ASUS ZenFone 3 (ZE520KL) phone is unusable but Asus's after-sales service does not find the problem and simply updates it when I send it to them.
I haven't figured out what's causing the problem. This can happen to me several times in the same day or not at all for a week.
All applications are crashing at the same time and I have a lot of messages saying "XXX keeps stopping" (I don't know what the English version of this message is). Sometimes the bug report creation (via the menu "shut down""restart") works until it ends but I can't send the report because the other applications crash. Other times the report crash before finishing.
It usually takes several restarts before I can reuse my phone. I have different problems during restarts: infinite loading, no keyboard to type the PIN code, application crashes as soon as the restart is complete.
Other points I noticed (but I'm not sure it has anything to do with it):
the phone restarts on its own, sometimes several times a day
when I do a factory reset, it takes several days before problems reappear.
the more I use the phone, the more likely it's gonna crash.
After some crashes, I loose my wallpaper
If you connect a headset with the screen turned off: it will not be detected by the phone even if I reconnect it with the screen turned on. Forced to restart.
The first crash occurred 3 weeks after my purchase.
My version is up to date. I tried with and without the Play Store or without deactivating any application. But I didn't see any difference.
How can I fix the problem? or how to provoke it (the after-sales service must see it)?
Thank you in advance for your help because even if I can't cause problems, they happen frequently and when they do I can no longer rely on my phone. I often can't take the risk of having a phone with which, when I need it, I might not be able to make a phone call, be awake in time,...

killersky4 said:
Hi,
At some times my ASUS ZenFone 3 (ZE520KL) phone is unusable but Asus's after-sales service does not find the problem and simply updates it when I send it to them.
I haven't figured out what's causing the problem. This can happen to me several times in the same day or not at all for a week.
All applications are crashing at the same time and I have a lot of messages saying "XXX keeps stopping" (I don't know what the English version of this message is). Sometimes the bug report creation (via the menu "shut down""restart") works until it ends but I can't send the report because the other applications crash. Other times the report crash before finishing.
It usually takes several restarts before I can reuse my phone. I have different problems during restarts: infinite loading, no keyboard to type the PIN code, application crashes as soon as the restart is complete.
Other points I noticed (but I'm not sure it has anything to do with it):
the phone restarts on its own, sometimes several times a day
when I do a factory reset, it takes several days before problems reappear.
the more I use the phone, the more likely it's gonna crash.
If you connect a headset with the screen turned off: it will not be detected by the phone even if I reconnect it with the screen turned on. Forced to restart.
The first crash occurred 3 weeks after my purchase.
My version is up to date. I tried with and without the Play Store or without deactivating any application. But I didn't see any difference.
How can I fix the problem? or how to provoke it (the after-sales service must see it)?
Thank you in advance for your help because even if I can't cause problems, they happen frequently and when they do I can no longer rely on my phone. I often can't take the risk of having a phone with which, when I need it, I might not be able to make a phone call, be awake in time,...
Click to expand...
Click to collapse
Did u root your phone?

[email protected]@ said:
Did u root your phone?
Click to expand...
Click to collapse
No, I wanted to wait until I was sure everything was working well before I lost the warranty. And apparently I was right...

killersky4 said:
No, I wanted to wait until I was sure everything was working well before I lost the warranty. And apparently I was right...
Click to expand...
Click to collapse
I have same problem, but that time my phone was rooted and i sovled it by root too.

Ok so I'll try to return my phone one last time and if it doesn't work I'll try it in root (but I'm afraid it's a hardware problem).

If the phone is covered by warranty you may ask if you can get a replacement. They should have all your problem reports. I think that would be best instead of rooting it for now. You can root, but it's a gamble and the issue may be hardware, if you do root and issue persists, you lose warranty

killersky4 said:
Ok so I'll try to return my phone one last time and if it doesn't work I'll try it in root (but I'm afraid it's a hardware problem).
Click to expand...
Click to collapse
You should ask for hardware problem to ASUS center because if you root your phone, ASUS will not responsible for your device any more.

Thank you for your answers.
I already told Asus that the updates didn't fix anything and I thought it was a hardware problem. But they did the same thing again: update, test, their tests pass so they send my phone back to me. That's why I'm trying to figure out how to cause the problem.
I will ask if I can get a replacement if they return my phone without correcting the problem once again.

Asus give me a new motherboard and new camera. Now my phone works perfectly

Samsung S8 Glitch? .. I've got one for ya....

So.. Story begins..
I bought my S8 a few months back.. Worked flawlessly (Stateside).. Then I came overseas and the problems began.. I requested my service to be suspended by Verizon and after doing so my phone began to freak out.. I don't know for sure if this is the cause but having just received my replacement device and experiencing the exact same issue. Could it be possible?
Issue: No matter what I am doing on the phone it will freeze for a split second then appears to refresh.. For example.. If I am typing an email, as I am writing my keyboard locks up and the phone becomes unusable then it jumps to the top of the app and then I can continue .. It is SOOOO frustrating because for example.. SnapChat: While I am writing and the screen freezes and refreshes, I lose everything I wrote.. If I'm scrolling through Facebook .. It jumps back to the top..This became more frequent and even more annoying! Even if I am in the settings menu scrolled all the way to the bottom.. it freezes for a second and then jumps to the top of the app.. So.. I began removing apps I thought could be the cause of the problem.. I cleared the cache on the phone as well as the apps, reset settings, removed/re-added Google accounts, even tried some developer options to scale down the graphics, background processes etc.. No avail.. I finally caved in and contacted Verizon who put me in touch with TechCoach app to remote in a see the issue for themselves.. All the troubleshooting steps they walked me through, I had already done.. So they sent me a replacement.. I set the new phone up, installed the software updates, just a few apps to test and sure enough same issue! Then I wiped the phone again.. didn't install any software updates, I left it bare bones and even set the phone up as new (no restore from Google)... So as I am writing this TechCoach wants to send me yet another replacement device.. But I'm certain the "Certified Like-New" S8 they send me will end up doing the same thing.. What it appears to be to me (No expert here) is that once I came overseas and suspended my line.. There's some service/app that is trying to push/pull over network data and since it's unable to do so it's causing the phone to glitch? I mean I really can't think of any other reason this could be happening .. Furthermore, I tried different Wi-Fi connections, changed performance modes, disabled many "enhanced features" ... Any ideas/suggestions greatly appreciated while I wait for the replacement device.... Thanks XDA!
Update:
Verizon had to reactivate my line before they could send a replacement... So I asked the rep to keep my line active to see if the issue persists.. Would you believe it worked flawless as it did when I first bought it without issues.. So my theory was right!!! Some service running in the background is attempting to refresh without connectivity.. I'm now going through every system app to disable and test ... more to follow!